Technology Tools

PRESENTED BY:

Bryan Eterno (Professional Flight Management)

Dudley King (FlightBridge, Inc.)

Mark Erickson (Enterprise Holdings)

Schedulers & Dispatchers Conference | San Antonio, TX | January 22 – 25, 2013

Wednesday, January 23, 2013 | 1:15pm – 2:30pm

Technology Tools

• Choosing the Right Tool for the Job

• Understanding the Tools

– Internet Connectivity

– App or Website

• When to Use Which Tool

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Choosing the Right Tool

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Choosing the Right Tool

• Phones

– Advantages

• Most Mobile – Access almost anywhere

• Convenient – Takes up very little space, always

around

• Best Tool for quick simple information

– Disadvantages

• Small Display – Limited Information

• Most websites built for larger displays

• Not the most convenient when you need a lot of

information

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Choosing the Right Tool

• Tablets

– Advantages

• Larger display than Phone – More Information

• Still pretty small and easy to bring with you

• Most websites display well

– Disadvantages

• Possibly less connectivity than Phones – WiFi vs.

3G/4G

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Choosing the Right Tool

• Computers

– Advantages

• Large Display

• Keyboard / Mouse

• Most application possibilities

– Disadvantages

• Not as mobile

• Not convenient to look up information

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Connectivity

• Wi-Fi

– Availability not guaranteed

– Usually fastest speed

• Wireless Networks

– 3G (3rd Generation)

• Available almost everywhere

• Speed / Availability based on network (ATT, Verizon,

Sprint, etc…)

– 4G (4th Generation)

• Available in most large cities – Depending on Carrier

• Fast enough to support most regular internet access

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Apps and Websites

• Applications (Apps)

– Runs locally on your Phone / Tablet / Computer

– Saves data locally on your Device.

– Allows you to bypass logins and save other settings specific to your phone.

– Offline capability

• Websites

– Content displayed on Device, website runs on remote server

– Limited data saved

– Very Limited offline capability

– Same site runs on all devices

– Updated for everyone at the same time

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Apps and Websites

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Apps and Websites

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Using Technology to Streamline

3rd Party Logistics

• Typical situation

• Using Technology

• Available Technology

Summary

FBO/Handler Communication

Hotel

Ground transportation

Catering

International Trip Support

• Some “low tech” options

– Using Directories and going direct to the Service Provider.

– Email and fax tips

• Trip System integration

Typical Situation

Using Technology

• Goal of reducing phone and fax

• Goal of reducing errors and adding control

• System to System Integration allows “Relay” of information instead of

re-typing.

• Consolidation – one system that connects to multiple systems and

vendors

• Standardization – standard process regardless of service type or

vendor

• Web based tools allow everyone (Schedulers, Crew, Service Providers)

to “be on the same page” and see real-time information and status.

• System keep audit trail of changes, versions, who did what when

• Provides secure data link

Examples

• Sophisticated custom systems for large aircraft operators

• Trip system “add-ons” and integration for users of sophisticated

scheduling systems

• Self-service tools from sophisticated service providers

• Portals from affiliate network providers

• Systems that consolidate information from multiple service providers

• New Products emerging

FBO and Handler

Notifications and Requests

• Automatically relay:

– Your contact info

– Tail Number

– Aircraft Type

– Pax and Crew counts

– Arriving from

– Arrival Date/Time

– Length of Stay

– Departure Date/Time

– Departing to

– Services you’ve arranged that they should be aware of.

• Scheduler / Crew: – Optionally click checkboxes for

quick turn, fuel, hangar, etc

– Optionally Enter any additional requests

• Automation: – Confirmations captured from

FBO.

– Detect relevant trip changes and automatically alert the Scheduler to send update to the FBO.

Hotel Bookings

• Automatically uses:

– Arrival Airport

– Arrival Date

– Crew Manifest

– Pre-negotiated rates

– Preferred Hotels

– Loyalty Numbers

• Scheduler / Crew: – Review available chains and

rates

– Pick the property

– Verify cancellation policy and enter credit card info

– Confirm booking.

• Automation: – Confirmation info captured

– Detect relevant trip changes and automatically alert the Scheduler

Ground Transport Requests

• Automatically Relay:

– Tail Number

– Scheduled arrival or departure date/time

– Your contact info

• Automatically uses:

– Arrival FBO Address (as pickup or drop-off)

– Arrival Date/Time to compute Pickup date/time

– Pax List for Lead Passenger

– Pax count

– Ground preferences

– Preferred Vendor

• Scheduler / Crew: – Choose the Provider

– Choose the car type

– Pick Lead pax from list

– Enter stops address(s)

– Enter special requests

• Automation: – Capture confirmation from

service provider

– Detect relevant trip changes and automatically alert the Scheduler

Catering Requests

• Automatically Relay:

– Pax / Crew count

– Trip duration

– Aircraft Type

– Catering allergies and preferences

– Your contact info

• Automatically use:

– Departure Airport

– Departure FBO Address (as delivery)

– Departure Date/Time (to compute delivery date/time)

– Preferred Vendor

• Scheduler / Crew: – Choose service provider

– Enter desired line items

– Enter special requests

• Automation: – Capture confirmation from

service provider

– Detect relevant trip changes and automatically alert the Scheduler

Trip Support

• Automation: – Capture confirmations from

service provider for each requested item.

– Detect relevant trip changes and automatically alert the Scheduler to notify the Trip Support vendor.

• Automatically relay: – Itinerary

– Passenger and Crew manifest

• Scheduler / Crew: – Choose Trip Support provider

– Specify services expected, specify if you will handle on your own, or if you want the Trip Support provider to handle it.

– Additional relevant information for each service request.

Directories and Going Direct

• No single source for a directory – there are new options and you’ll want to supplement with your own experience and NBAA Airmail. Your scheduling system has notes fields by airport and other systems let you define your “favorites”.

• Go direct to the service provider when possible but keep the FBO in the loop when you’ve arranged your own..

• The FBOs don’t mind if you arrange your own services as long as they know what to look out for.

• If you know who your favorite local provider is they’re happy to setup direct billing and take requests directly from you.

• Affiliate Networks can also direct bill and “vet” the local providers at each airport so you don’t have to rely on the FBO for that. Other benefits:

– Many are “tech savvy”, 24x7x365, and do a much better job at dispute resolution than a typical FBO.

Standard forms and information

• Lets you “Get it in writing” and avoid the Whisper game.

• Cuts down the back-and-forth

• The more specific and the more “extra” information the better the

service will be.

• Helps you remember what information is important to relay for

each type of service request.

• Ability to retain copies and “Save as” for future, similar, requests.

Practical Applications of Technology Use in

Flight Department

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Agenda

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Practical Applications of Technology Use in Flight Department

How to take a flight department paperless.

Understanding the different aircraft internet systems.

Review and Questions

Paperless

Aircraft Internet

Apps

Summary

Apps for Schedulers and Dispatchers

Thank You!! Schedulers & Dispatchers

S&D

Director/Chief Pilot

Pilots

Corporation

Maintenance

Going Paperless

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Paperless

• Easier to Record and Store Records

– Computer, Tablets and Smartphone’s

– Scheduling Software/Web Programs

• Ease of Use

– Pilot – Jepp Charts and Checklist

– S/D – Record Keeping (Files i.e. FlightLogs, Passports, etc.)

• Your Department Save Time

– Instantaneous – Real Time Records

– No Paper Trail (Hangar to Corp)

• It’s Green

Why?

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Paperless CHANGE

Change is Hard.

Paperless

• Education and Communication

– To inform and educate staff about the change beforehand, early

approaches and communication helps.

• Facilitation and Support

– A paternalistic approach, allowing employees the freedom to act

but giving them support when needed

• Small Steps

– Do not overwhelm. Start off small and build on your experience(s)

CHANGE (There is nothing wrong with change, as long as it is in the right direction)

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Change in the right direction! - Steps

Paperless Flight Deck

Paperless Pilots

* Instant Updates

Jepp Charts (Flight Deck Mobile)

Paperless Pilots

Aircraft Checklist

Paperless Pilots

Flight Planning

Paperless Scheduler and Dispatcher

Paperless Pilots

Flight Log

Paper

On-Line

Paperless PAPERLESS FILING (EXAMPLE)

Understanding Aircraft Internet

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Customer: “Can I get internet on the Aircraft?”

Aircraft Internet Major Providers

• Ground Base System

• Domestic U.S. and AK

– Canada 2013/14

• Satellite based System

• World wide coverage

• Providers

• Satellite Based System

• Gulfstream BBML

• Bombardier Global

Xpress

Aircraft Internet

• A high-speed ground-based network.

– Speed 3.5 mb (Your House 5-10mb)

– Flat Fee per Month (Around $2300)

Coverage Map

2013-2014

7000’ and

above

Aircraft Internet

• A near-global/multi-regional, intermediate

speed satellite network.

– 700kb to 1 mb (Your House 5-10mb)

– $X.XX Per MB (rates can be negotiated)

Coverage Map

All Altitudes

Aircraft Internet (Future)

• Global/multi-regional, Hi-speed satellite

network. (2013 - ???? K-5 Satellites)

– 30mb to 50 mb (Your House 5-10mb)

Coverage

Map

All Altitudes

Aircraft Internet (Future)

• Handling, Dispatch, Scheduling that

is totally integrated.

• Virtual or V-Handling

– Safety

– Augment Long Haul Crews

– Next Level of Handling

– Personnel Cost Savings to Flight

Department

What does it mean for you as a Scheduler/Dispatcher?

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Aircraft Internet (Future Operations)

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• Virtual handling

Scheduling & Dispatch Apps

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APPS

• Mark’s Favorite S/D Apps

– Paperless Filing

– Flight Following

– Weather

– International Operations

– Skitch

Scheduling & Dispatch Apps

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APPS

• GoodReader

– With GoodReader on your iPad, you

can read virtually anything, anywhere;

books, movies, maps, pictures

• DropBox

– DropBox is a free service that lets you

bring your photos, docs, and videos

anywhere and share them easily

Paperless Filing

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Optional

APPS

• Flight Aware

– Live Tracking Maps, Flight Status,

and Airport Delays for Airline Flights,

private/GA flights, and airports

Flight Following

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APPS

• Weather Bug

– Current conditions, forecast, weather

alerts, radar and more.

– Hi-Res Radar

– Weather Alerts (Set City Alerts)

Weather Apps

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Alerts

APPS

• Aviation Weather from NOAA/NWS

– METAR & TAF

– Radar & Satellite

Weather Apps (Cont.)

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APPS

• Google Translate

– Translate words and phrases between more than 60

languages using Google Translate. For most languages, you

can speak your phrases and hear the corresponding

translations.

– Copy and Paste Feature

– Audio Play Back

International Operations

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APPS

• Skype

– Make Free Skype-to-Skype video calls, and call phones at

Skype Rates on the move Free voice and video calls to

anyone else on Skype,…

International Operations (Cont.)

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APPS

• Pulse

– Pulse brings all your favorite blogs, magazines, social

networks and newspapers in one place for FREE.

• National News

• World News

News

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APPS

• Pulse

– Skitch makes it remarkably easy to communicate complex

ideas with the simplest shapes, arrows, and annotations.

Skitch!!

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Mark’s Favorite

App!

Summary

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