Technology Support forResearch Projects

CEHD IT Contacts

Stewart Hutchins – HLKN IT

Tony Reiter – Computer Support (non-HLKN)

Ben Smith – Instructional Technology

Arlen Strader – CEHD Servers, Application Development

Service Categories

• Web Hosting• Computer Support• Classrooms/Facilities• Infrastructure• Miscellaneous• Consulting• Communications Office• University Services• Money

Web Hosting Options

1. Drupal site using a college template• uses an easy-to-use content management system• Includes web forms and rotating image gallery• News/what’s new sections• satisfies university branding and accessibility guidelines• some customization can be accommodated through the

communications office• Templates currently available

http://template1.education.tamu.eduhttp://template2.education.tamu.edu

Web Hosting Options

1. Drupal site using a college template

2. Stand-alone site (for special purpose needs)• LAMP (Linux/Apache/MySQL/PhP)• PI is responsible for all aspects of the site

including branding and accessibility.• IT cannot provide support beyond hosting issues.

For any web site needs, contact webmaster@education.tamu.edu

Web Hosting Options

1. Drupal site using a college template

2. Stand-alone site (for special purpose needs)

3. Course / Module in Moodle or eCampus• A blank course can be setup in Moodle (but, IT staff

support for building/designing the course requires buying out time)

• Courses in eCampus require an agreement with ITS

Computer Support

1. General desktop support is provided for university owned computers• computer repair• re-imaging• Software installation• Exception: If you are purchasing large quantities of

computers (e.g., 20 laptops, 25 ipads) to support the grant, the grant should include management in the budget.

• Our approximate support cost is $300 / computer / year.

Computer Support

1. General desktop support is provided for university owned computers

2. Software• Office, SPSS, Atlas TI, Anti-virus• Generally, any software you can purchase as a faculty

member you can purchase for grant activities• See sell.tamu.edu for university sponsored software

purchases

Computer Support

1. General desktop support is provided for university owned computers

2. Software• Office, SPSS, Anti-virus• Generally, any software you can purchase as a faculty

member you can purchase for grant activities• See sell.tamu.edu for university sponsored software

purchases3. Assistance with Quotes / What to Purchase / Vendors

Classroom/Facilities

1. Some classrooms can be reserved for grant events

2. Room 621A (room dedicated for Research use) will be revamped over coming months.

3. Classroom sets of laptops can be reserved

Academic Classes get priority access for rooms and equipment. (The Registrar has the right to “bump” any non-academic group

from a classroom.)

4. Other options include renting space/support from Rudder/MSC or off-campus locations.

Infrastructure

1. Network storage• Less than 50GB or so, no cost • If you expect to need more, please talk to us about

options

2. Virtual servers (dedicated server for your project)• Available, but requires a conversation regarding support

and costs

Other Services

1. Qualtrics

2. Collaborate (video conferencing)

3. Skype conference support

4. E-mail (shared mailbox, aliases, etc.)

5. Poster Printing

Consulting Services

1. Proposal stage (discuss your plans and we can provide advice, options, costs, etc.)

2. Hiring Process (general advice up to serving on hiring committee)

3. Purchasing

4. The later in the process you talk to us, the less help we will be able to provide.

Communications Office

1. Support promotion of grant events/services

2. Consultation of marketing communication needs/strategies

3. Promoting programs through news articles and media channels.

Services generally limited to consultation, advice and technical support for initiatives that support college-level goals.

Cost Options

• Service (Us) vs. Cost Recovery (CIS) organizations

• Can’to charge for individual services

• Cano buy-out a percentage of time for staffo pay a portion of student worker timeo joint purchase equipment

University Services

• General IT Services (network, VPN, Help Desk Central)• eCampus Communities, Open Access Labs, Library,

etc.• Custom Solutions – http://itss.tamu.edu• Virtual Servers + system administration support• Custom programming solutions• Custom web sites