Technology-powered Enterprise Support Services … PPT_03_April.pdf · SuperSeva: About Us India’s leading Enterprise Support Services ... monitoring the status of prime property

Introduction

Technology-powered Enterprise Support Services Platform

© 2017 SuperSeva Services Pvt. Ltd. All rights reserved.

SuperSeva: About Us

India’s leading Enterprise Support Services provider leveraging end-to-end usage of technology

Service Quality Assurance: • ISO 9001:2008 certified •Handling 50,000+orders /requests month-on-month •Enabled via state-of-the-art, comprehensive technology platform

Clients: 100+ enterprises pan-India across 13+cities

Vision: To be the partner of choice for exemplary Support Services and Solutions to progressive enterprises.

Operational Presence: Vizag,Lucknow,Gurgaon,Noida,Kolkata,Bellary. Team:

•Management: 40 •Supervisory & Backend: 30 •On-ground: 645

•Established in 2000 •HQ-ed in Bangalore with offices in Mumbai, Delhi, Chennai, Hyderabad & Pune


Legal & Finance Stamp Paper Franking Services

Tax & Accounting Support

Other Support Services

Managed Services Managed Front Office

Asset Management Services


Admin & Facilities Facility Management Services

Mailroom / Travel Desk Services


Human Resources Employee Concierge Services

Employee Engagement Services


SuperSeva Enterprise Support Services: Framework

Organization

Sales & Marketing

Human Resources

Finance & Legal

Admin & Facilities

Supe

rSev

a

SuperSeva

Vendor

Vendor

Vend

or Vendor

SuperSeva

SuperSeva


Single Window Vendor Management

End-to-end Solution

Complete Accountability on Quality

Outcome-driven for delivering Customer Delight

Vendor Identification and Evaluation

Vendor Rating

Database Management of Vendors

Ethical Business Practices

Converting Vendors to Collaborative Partners

SuperSeva Enterprise Support Services: Scope


Delivering Comprehensive, End-to-end Support Services Across the Enterprise

Managed Front Office

Facilities Management

Hospital & Mall Concierge

Premium Concierge Services

Stamping & Franking

Petty Cash Management

Automated Mail Room Managed Services Asset Management

Staffing Services Enterprise Event Management


SuperSeva: Premium Conceirge Services




Stamping & Franking





BACK


Concierge describes special, personal, and attentive service. The word ‘concierge’ evolved from the French 'comte des cierges' which means the ‘keeper of the candles’. The keeper of the candles served visiting noble men at medieval castles. Perhaps, it’s one of the reasons why today concierge service is more popular among people who are top managers, VIP customers of banks, 5 stars’ hotels, and rich corporations, who willingly outsource it to conserve time and energy effectively.

› Bill Payments › Government Departments › Ticket Booking › Shopping Services › Passport › PAN Card › IT Returns › RTO › Bank & Post Office Work › Party Planning › Odd Jobs / Personal Errands

SuperSeva: Premium Concierge Services

Sample Services

BACK

• IT-enabled delivery • Web-based interface • Wide service spectrum • Operational efficiency • Nationwide presence


SuperSeva for Premium Concierge Service: Corporate RTO

Consult & Advise

Facilitate Transition

Acquire & Manage

› Understand your current fleet practices

› Explore Dealers, Insurers & Approved repairers.

› Advise you on fleet practices in line with your business strategy and industry best practices

› Manage company fleet policy as per your HR policy

› Manage change at policy administration level & coordinate

› Implement change management and communication at end user level Employee <>Company <> Dealership <>RTO

› Acquire best rates on insurance & value added services

› Manage complete vehicle related services during the lifecycle of vehicles via reminders

› Report performance of the fleet

BACK


Superseva: Facilities Management



Stamping & Franking






BACK


SuperSeva: Facilities Management Services

› Housekeeping Services › Garden and Lawn Maintenance › Physical Security Services › Pest Control › e-Waste Management › Vendor Management › Pantry Services › Mail Room Services › Office Boy Service › Floor Staff and Atrium Staff Management › MIS and Billing Services

› Mechanical/Electrical Services › HVAC (Heating, Ventilation, A/C › Water Management & Plumbing

• Wide spectrum of facilities-centric solutions • Professionally trained staff for better service • Back-up staff to ensure service continuity • Delivering exceptional value

› Office Administration Support › Help Desk Services › Logistics Management › Audit and Compliance › Seat Utilization Management

Soft Services

Hard Services

Support Services

BACK


SuperSeva: Hospital Concierge Services


Stamping & Franking







BACK


› Assist employees on chores and errands that are difficult to complete due to work schedules

For Employees • Special services for patients and visitors to attract more customers

• Assist hospital employees, patients, and visitors to complete critical chores

• Make patients and visitors have a better experience during their stay

• Provide better deals and thus enhancing their savings

• Clients: Apollo (Chennai), Medanta, HCG

SuperSeva: Hospital Concierge Services

For Patients › Additional amenities to make their stay at the

hospital hassle-free › Outstation patients do not require to search for

affordable accommodation / transport › Concierge services can be availed of from their

hometown post discharge

› Aid visiting relatives with daily / special needs › Pick and drop facilities from bus stations,

airports, hotels, train stations, etc. › Organize accommodation

For Visitors

BACK


SuperSeva: Managed Services


Stamping & Franking


Automated Mail Room Asset Management





Managed Services

BACK


Asset Management

Front Office

Management

Work Place

Security

Mail Room

Support

Transport Desk

SuperSeva: Managed Services

We offer a comprehensive range of value added services across myriad industries. As a managed service provider we undertake enduring responsibility for 24-hour monitoring, managing and resolving issues for the business processes. SuperSeva offers a

range of managed service options, including front office management, transport desk management , asset management and facility support services

• SLA driven arrangements • Reducing clients’ management efforts • Reducing operational costs • Automation in Service Delivery • End to end service management

SuperSeva Expertise

BACK


Work Place Security (Clean Desk Policy):

• Information security is the

most important reason for adopting Clean Desk Policy.

• In effect clean desk policy is one of the simplest ways to protect sensitive information and to reduce the risk of a data breach or Identity theft.

• Provides more confidentiatlity with the clients.

• Ensures compliance with all the security requirements of the client.

› Periodic checks will be done on the employees as per clients mention clause list

› Ensures every Employee is properly updated and adhere to company's security norms.

› Encourages the use of electronic documents instead of printed medias.

For Employees

For Enterprises › SLA Driven , Professionally managed security

policies. › Maintains trust and good impression with the

business clients. › Ensures high quality complying with ISO

standerdizations. › Costeffective and time saving. › Proper documentation and MIS maintained on

security compliances.

BACK


SuperSeva: Transport Desk

› Setting up of Travel Desk and process implementation

› Managing queries on departure schedules › Implementation of NASSCOM Code of

Conduct that focuses on security during commute, transport and vendor selection, employee communication, and on-premise security

› For women employees commuting at night, strict and thorough background checks on driver & accompanying security personnel

› Ensuring all employees have transport SPOC contact details at-hand, who can summon assistance in case of emergency

SuperSeva Expertise • Corporate mass transportation is continually facing multiple challenges in workforce-intensive operations

• Our Transport Desk experts work 24/7 to provide high levels of safe, efficient solutions for optimizing operations

• SuperSeva meets the client's demand for mobility, augments operational efficiency and lowers operational costs

BACK


SuperSeva: Automated Mailroom Services


Stamping & Franking


Asset Management





Managed Services

BACK

Automated Mail Room


SuperSeva: TrakMail Mailroom Management Solution

INBOUND & OUTBOUND MAIL MANAGEMENT / VENDOR MANAGEMENT / VALUE ADDED SERVICES

› Uninterrupted service delivery

› Systematic & Process driven approach towards manpower management

› Mapping technology to fulfill client expectations

› Redesigning the entire process flow

› Cutting edge technology to maximize automation

› Highly intuitive › Centralized storage and

distribution

› Mailroom expertise at work › Allows you to focus on

your core business › Improved client satisfaction › Best and economical

services

› Improve operational effectiveness

› Develop overall information management

› Enhance Service quality › Shortest turnaround time

› Cost allocation as per Business Units

› Robust application › MIS reports - User-wise,

Department-wise, Business unit-wise, Vendor-wise

Solu

tions

Be

nefit

s

TrakPeople TrakProcess TrakIT

BACK


SuperSeva: TrakMail Mailroom Management Solution

TrakMail Benefits

• Enabling focus on core business • Gain a reliable partner who has expertise in mailroom management • Exceptional people and world class service standards • Professional support and assistance • Improve operational effectiveness • Develop overall information management • No productivity loss from queuing, query resolution delays • Reduces vendor misconduct and streamlines operations • Improve organizational productivity • TrakMail = No errors, Fewer escalations, Increased productivity

BACK


SuperSeva: Asset Management


Stamping & Franking






Managed Services

BACK



SuperSeva: Asset Management

› SLA-driven, Effective Asset management solution.

› Maintains comprehensive list of all the assets.

› Records the current location and status of the asset.

› Ensures the asset is rightly allocated and maintained by the personnal.

› Tracking of the repair status and its due of return.

› Schedules maintainance of the assets. › Conducts periodic checks on the assets

as to maintain security and quality compliance.

SuperSeva Expertise • Asset Management – is all about monitoring the status of prime property of an enterprise. It could be equipment, computer, generator, or furniture. It is applicable to both Movable as well as Immovable assets.

• Asset management starts with the coding of the asset, periodic status verification (in use, standby, under repair etc), making decisions regarding upgrading/replacement & meeting all required accounting and environmental standards.

BACK


SuperSeva: Managed Front Office Services

Stamping & Franking






Managed Services

BACK




SuperSeva: Managed Front Office

› SLA-driven, professional Front Office management

› Identification of right resource › Induction and process training › Ongoing skills upgrade › Grooming › Performance monitoring and

appraisal › Career progression › Attrition management

SuperSeva Expertise • The Reception is the primary face of your organization’s brand, with the Receptionist and the Front Office premises being the most vital interactive touch points

• SuperSeva’s Managed Front Office (MFO) Service is unique because unlike mere manpower outsourcing (where quality of service is not key), we professionally manage your Front Office

BACK


SuperSeva: Petty Cash Management

Stamping & Franking





Managed Services

BACK





Client emails SuperSeva SPOC

› Requests before 1:00 PM processed same day

› Requests post 1:00 PM processed next day

Email to SPOC: Scanned copy of vendor’s invoice along with approval mail and bank account details

Payment completed by SuperSeva SPOC

Hard copy of the invoice/bill sent to SPOC Consolidated invoice sent

SuperSeva: Petty Cash Services

• Petty cash is the small sums of money a business keeps ready at hand for important, ad-hoc purchases which require cash payments

Process (customizable based on client requirement)

BACK


SuperSeva: Stamping & Franking





Managed Services

BACK




Stamping & Franking


› For E-Stamping papers: Simply send an email request and the e-stamp paper is delivered at your office

› For Franking: Original document is picked up from your office and franked document is delivered back to your office

› Turn Around Time = 24 hours to 72 hours

E-Stamp Paper & Franking

SuperSeva: E-Stamp Paper & Franking

› Monitoring AP & AR

› Financial Reporting, Budgeting, Depreciation & Amortization Schedule

› Maintaining Employee Database, Payroll Reconciliation

› Statutory Compliance and Reporting, Onsite Help Desk

› Tax Calculation & Verification

Taxation & Accounting

BACK


SuperSeva: Staffing

Enterprise Event Management




Managed Services

BACK




Stamping & Franking

Staffing Services


SuperSeva: Staffing

BACK

› Empowers to overcome complex hiring challenges and gain advantage over competition.

› Identifying right talent using in depth market knowledge and focused talent mapping.

› Process involves understanding client’s requirement based on the business needs, hiring parameters, specific demands and challenges in front of the client.

› Ensures quick turn around and high select ratio.

SuperSeva Expertise • Staffing, is the management function devoted to acquiring, training, appraising, and compensating employees

• Staffing solutions come in a variety of forms to meet specific client needs, from short assignments to full-time hires.


SuperSeva: Enterprise Event Management




Managed Services

BACK




Stamping & Franking



SuperSeva: Enterprise Event Management Services

Corporate Events

Individual Parties

› Health and Wellness Programs, Sports Events, Cultural Activities

› Party Planning, Food Festivals

› CSR Activities, Joy of Giving Week celebrations

› Team building activities, Team outings and group holidays

› Special Day Celebrations, Rewards and Gifting

Planning , coordinating and implementing - › Anniversary Parties › Kids Birthday Parties › Spouse Birthday Parties › Theme Party Parties

BACK


Rich, Diverse Enterprise Client Portfolio


SuperSeva: Client Portfolio

Delivering Delight as the Extended Support Services arm of Leading Enterprises


www.superseva.com | [email protected] [email protected]

+91 9945239351

Thank You!

Technology-powered Enterprise Support Services Platform

Documents

Technology-powered Enterprise Support Services … PPT_03_April.pdf · SuperSeva: About Us India’s leading Enterprise Support Services ... monitoring the status of prime property