TECHNOLOGY & INNOVATION - worldtek.com · Think again! World Cargo Symposium ... Innovation is a key priority across Novartis businesses ... the RFID system design can discriminate

Wednesday, 14 March

TECHNOLOGY & INNOVATION

CHAIRMAN’S OPENING REMARKS

Matt Preiss, Regional Customer Service Manager –

Africa, MESA & Asia Pacific, British Airways World Cargo

WELCOME ADDRESS Oliver Evans, Chief Cargo Officer,

Swiss International Airlines

Technology and Innovation

Think again!

World Cargo Symposium – 13 – 15 March 2012

What Improvements and Potential Benefits are Shippers Expecting to

Derive from Advances in Technology Related to Air Cargo?

↗ Karl-Heinz Schaluck, Global Category Lead Warehouse & Transport, Novartis Pharma AG

↗ Chris Welsh, Secretary General, Global Shippers’ Forum

Technology and Innovation

Karl-Heinz Schalück

Global Category Lead Warehouse & Transport, Novartis Pharma AG

Kuala Lumpur March 14, 2012

IATA World Cargo Symposium 2012

Agenda

Novartis at a Glance

Technology and Innovation at Novartis

Shipper view of the Air Cargo Supply Chain Future

QA

| IATA | Karl-Heinz Schalück | March 2012 | Technology and Innovation | Business Use Only 8

1

2

3

4

1 2 3 4

Our focus is on patients


Our purpose is to care and cure.

More than 1.1 billion patients around the world were

protected or treated by Novartis products in 2011

1 2 3 4

• Leading market position

• One of 35 largest companies

By market capitalization

• Among most respected

companies globally

Novartis is a world-leading healthcare company


Sales by region – 2011

Company overview

Employees 123 686

Countries 140

Headquarters Basel, Switzerland

2011 USD billion

Net sales 58.5

Net income 9.2

R&D investment 9.2

Key facts

Canada/

Latin America

US

Europe

Asia/Africa/

Australasia 37%

33%

21%

9%

1 2 3 4

The healthcare industries demand for technology and productivity step change


Aging population

Unhealthy lifestyles

Emerging markets

Advances in science and technology

Poor nutritional habits and sedentary lifestyles are increasing the prevalence of chronic diseases

Economic growth of emerging countries is providing healthcare access

New technological discoveries and trends are enabling the development of innovative medicines while increasing the cost of innovation

The world’s population is aging. More healthcare treatments are needed, also prompting payors to aggressively manage costs

1 2 3 4

Access-to-medicine programs – in 2011 we delivered to 89 million patients


1Novartis Institute for Tropical Diseases; 2Novartis Vaccines Institute for Global Health; 3Based on approximate market value

2011

Programs and research valued at USD 1.7 bn3

Contributed 3% of net sales

Coartem® delivered without profit More than 80 million malaria patients treated

Leprosy medicine donated through WHO Extended donation agreement five years in 2010

Tuberculosis medicine donations More than 100,000 treatments delivered

Glivec®/Tasigna® patient assistance Provided to 47,000 patients in about 80 countries

NITD1 in Singapore Focus on tuberculosis, dengue fever and malaria

NVGH2 in Siena, Italy Vaccines research institute for neglected diseases

1 2 3 4

Agenda




QA


1

2

3

4

1 2 3 4

Technology and Innovation at Novartis We seek to constantly innovate


Unrivaled pipeline with more than 130 projects in clinical development

Most US and EU approvals in the industry for new molecular entities since 2007, with 15 major approvals in the US, EU and Japan in 2011

One of the industry’s biggest investors in research

• 20% of Pharmaceuticals sales invested in R&D each year since 2007

Innovation is a key priority across Novartis businesses and functions

Focusing on unmet medical needs inspires us to connect science with customer insights to develop new products and drive industry standards

1 2 3 4

Agenda




QA


1

2

3

4

1 2 3 4

What is driving the need for technological change & innovation

Quality

Transparency

Efficiencies

Environment

Industry is increasingly thirsty for quality process

providers that know and are willing to partner

1 2 3 4

Direct to patient models need global track &

trace to ensure product integrity end to end

Well published patent expiries create huge

pressure not only on R&D but also on process

Ongoing comittment to minimise CO2 whilst

developping new supply channels to patients

16 | IATA | Karl-Heinz Schalück | March 2012 | Technology and Innovation | Business Use Only

Quality driven Technology and Innovative Process and Systems Architecture


Business Partnering

• Network modeling and

analytics together with

industry partners, e.g. move

hub to cargo

• New booking techniques

e.g. clearing system for

space utilization

• Better space utilization

and aircraft efficiency (CO2

reduction) reflected in price

schemes

• Share information directly

with all involved parties

Business Integration

• Implement integrated

system landscape by e-

Freight

• Build on e-Freight by

introducing transparency

along the cargo flow

(reporting, performance

measures)

Ensure Basics

Introduce same standards

at all airports according to

• GMP/GDP

• IATA chapter 17

Temperature management:

e.g. tarmac „fridge“, last in

first out (LIFO), thermo

blankets, multi-usable

leight weight temperature

protective/foldable ULD‘s

Standardized Quality Agreements

Globally aligned contracts with service providers

Logistic companies (LSP)

Airlines/Ground handling

Transport mode specific agreements: road/air

Fixed allotments/schedules

Global reporting/KPI tools

Paperless document exchange

1 2 3 4

With enthusiasm we offer you to develop together 4 major areas in Air Cargo

1 2 3 4

18 | IATA | Karl-Heinz Schalück | March 2012 | Technology and Innovation | Business Use Only

Quality Simplified and standardized quality relevant

processes, e.g. tarmac handling, screening Transparency

Global track & trace, condition monitoring &

escalation process, integrated systems landscape Efficiencies

Pricing schemes to optimize load factors, new

booking technologies, cost & quality for ULDs

Environment

Paperless document flow, pricing structures to

motivate selection on fuel efficient channels

Questions & Answers

1 2 3 4


Build an Integrated Cargo Suppy Chain Network, serving global patients’ need

| IATA | Karl-Heinz Schalück | March 2012 | Technology and Innovation | Business Use Only

Challenges and Opportunities

Fragmentation & Complexity in a Global Network Airline specific perishable services

Aircraft specific capabilities

Individual logistic provider monitoring systems on a global level

Fragmentation within the air cargo industry, i.e. information flow

not truly automated/integrated on a global level

Information flow, i.e monitoring not 100% in sync with physical

flows

Regulatory Understanding Standards at airline hubs vs „local“ tarmacs

„Ambient“ perishables vs 2-8° ULD alternatives, i.e. active

cooling vs. passive cooling

Screening needs on top

Productivity Conflicts of interest in terms of space and cost: animals vs.

passengers vs. route manager vs. shipper

Invoicing structures: IATA to airlines to logistic provider to

shipper

Paper based information flow

20

Future Needs

Customer Centric

Integrated

global air cargo

network

Compliance

• Meet GMP/GDP

• IATA Chapter 17

• Security/Screening

at any time globally

Costs

Activity based

cost models along

the cargo flow

1 2 3 4

IATA Air Cargo Symposium

Kuala Lumpur 2012

Technology & Innovation

Chris Welsh

Secretary General

Global Shippers’ Forum (GSF)

• Incorporated in UK in July 2011

• Shippers’ Councils in over 40 Countries (Asia,

Africa, Europe, North & South America)

• Founder of GACAG (along with FIATA, IATA, TIACA)

Technology & Innovation- From the Shipper’s

Perspective

A random sample of shippers views on air cargo

technology and innovation from the following

sectors:

• Pharmaceutical

• Defense/aerospace

• Automobile

• Electronics

Technology & Innovation from the shippers’ Perspective

• Electronic commerce (e-freight)

– Electronic airway bills

– “Digitisation”- removal of all paper, invoices, DG certificate, packing list, consignment security certificate

– Interoperable throughout the air cargo supply chain

• Track & trace (real time notification direct to shippers of any delays beyond the expected transit time)

• Cool chain-time & temperature tracking- RF tags (active

as well as passive-those that transmit data real time, real

time temperature excursions so corrective recover action

can be taken).

• Use of Temperature controlled vehicles/handling sheds,

but to meet pharma standards for eg. Understand true

phara requirements.

• At affordable costs- prohibitive costs mean that the only

option is to ship by road, rail and sea

• Bar code scanning in airports at a package level

• Bookings-some capability to book with some carriers via

websites, but many booking made via e-mail with airline

staff keying in data elements

• Environment/decarbonisation of air cargo supply chain-

shippers scope 3 commitments under the Greenhouse

Gas Protocol

• Measure, report and record fuel consumption. Shippers

need to know the true carbon footprint. pass on savings

to shippers


ULDs: Will There be Another Revolution?

↗ Moderator: » Urs Wiesendanger, Manager, Cargo Network Control –

ULD Logistics, Air Canada

↗ Panelists: » Chris Wren, Sales and Marketing Director, AmSafe

» James Everett, Director, MRO Network, CHEP Aerospace Solutions

» Nicolas Martin, Director QA & R/D, Envirotainer

» Ulf Hartmann, Technical Director, Driessen Air Cargo Equipment

World Cargo Symposium

March 14th 2012

Kuala Lumpur

Presented by Chris Wren

AmSafe Fire Containment Cover


• Stops Fire in its tracks and gives the crew 4 hours to get the aircraft

safely on the ground.

• Mitigates the risk of serious fires caused by undeclared dangerous

goods.

• Combines outstanding fire-proof integrity with industry leading cargo

restraint capability.

• Designed with the operator in mind and can be fitted and removed

using a simple deployment kit.

29


30


• Patented net-to-cover attachment

Net attached to exterior seams

FCC secured with standard pallet net design – intuitive, minimum training

No additional fittings for cover adjustment over smaller loads

Excess fabric gathered at net hooks – not at pallet / base

Provides secure & optimum fit at base

• Fire proof water drainage system

• Deployment method

• Safety instructions printed on cover and net

• Document wallet attached to net

31


32

Function Passive fire containment for palletized

cargo on Freighter Main Deck

Pallet Net FAA TSO C90c & EASA TSO C90c

certified

Service Life 3 years on condition

Performance Minimum 4 hours fire containment

Height

(inches)

96”, 108” & 118”

Weight (lbs) 80lbs to 150lbs*

Installation

Time

10-12 minutes with Deployment Kit

ULD & RFID

RFID Basics

• Radio transmitter-receivers or readers send a signal to the tag and read its response

• The tag's information is stored electronically in a non-volatile memory

• There are 3 types of tags: – Passive - the tag uses the radio energy transmitted by the reader as its energy source

– Active - the tag has an on-board battery that periodically transmits its ID signal

– A battery assisted passive (BAP) - has a small battery on board that is activated when in the presence of a RFID reader

• Tags may either be read-only, or may be read/write,

• Since tags have individual serial numbers, the RFID system design can discriminate several tags that might be within the range of the RFID reader and read them simultaneously

RFID tag

RFID antenna

RFID reader

6.4.4 Passing Speed

A fixed reader shall be considered capable of reading the first

One Kilobyte of information in a tag at a passing speed of up to

10 m per sec (32.8 ft/sec)

6.4.3 Range

Range shall be considered the distance from a reader to the

tag. A fixed reader must be capable of reading a tag at

Distances up to at least 5 m (16’ 5”)

Aviation Challenges

1. Cannot have transmitting devices on aircraft 2. Battery life if using active RFID – How to maintain, how to turn off? 3. Short signal distance if not active technology 4. RFID does NOT like water and metal around it – signal interference 5. Must be readable around the world – 3 x frequency bands!

Then there is the blastard pallet stack everyone wants scan for inventory of !

More challenges!

1. Where to fasten to the ULD to minimise damage? 2. How to get the signal to transmit horizontally? 3. How to retrofit and certify for airworthiness? 4. How to meet RP1640 clauses 6.4.3 (Range), and 6.4.4 (Passing Speed)

More challenges!

1. Where to fasten to the ULD to minimise damage? 2. How to get the signal to transmit horizontally? 3. How to retrofit and certify for airworthiness? 4. How to meet RP1640 clauses 6.4.3 (Range), and 6.4.4 (Passing Speed)

Cunning plan 1. Simple insert to edge rail seat track.

Cunning plan 2. Insert into edge rail body.

Results

Cunning plan 1 - insert to edge rail seat track

1. Well protected 2. Easy to fit and no certification issues 3. Short signal distance – does not meet IATA RP1640 Range requirement

baby pallet

Results

Cunning plan 2 - insert to edge rail body

1. Well protected 2. Complicated to fit and has certification issues 3. Short signal distance – does not meet IATA RP1640 Range requirement 4. Led to Cunning plan 3!

Insert into pallet edge rail edge

Signal reflection off edge rail hollow

Multiple edge rail patterns were tested

Pallet 1 single slot 190mm

0

2

4

6

8

10

12

860 880 900 920 940

freq

read

ing

dis

tan

ce

from top

from side

from side sandw.

pallet 2 single slot 140mm

0

2

4

6

8

10

12

860 880 900 920 940

freq

read

ing

dis

tan

ce

from top

from side

from side sanw.

Pallet 3 double slot 160mm 106mm

0

2

4

6

8

10

12

860 880 900 920 940

freq.

read

ing

dis

tan

ce from top

from side

from side

sandw.

Pallet 4 double slot 293mm 111mm

0

2

4

6

8

10

12

860 880 900 920 940

freq.

read

ing

dis

tan

ce from top

from side

from side

sandw.

Multiple edge rail patterns were tested

Results of Cunning Plan 3

1. Well protected 2. Fast insertion method tool developed 3. Certification issues – OEM or Engineering order assistance required 4. RP1640 clauses 6.4.3 (Range) met – over 6 meters consistently 5. RP 1640 clause 6.4.4 (Passing Speed) met 6. Multi frequency

END

Presentation for IATA WCS Technology & Innovation Track Nicholas Martin, Director R&D and QA

Kuala Lumpur March 2012

Innovative Active cooling & heating

technology offers simplicity in cold chain

Active ULD’s offers:

High space utilization inside the ULD

High space utilization inside the aircraft, follow the

contour of the aircraft.

– By reducing the need for thick layers of insulation

material.

– Active uld’s actively circulate air at the desired product

temperature thus protects the product integrity.

Easy of handling, Simple and convenient

Thermostat-controlled air conditioning system with some

type of cooling system, could be peltier element,

compressor cooling or other types of system.

However mostly used is compressor cooling and for

electrical heating tubular heating elements offers very

good control and capability when integrated into a matrix

with fans.

The Active temperature control , a sensor is measuring the

temperature of the air circulated inside which allows for a

very good overall temperature control, ambient

temperature can also be used for an more adaptive control

e g rapid large changes of ambient temperatures

Different types of batteries chemistrys can be employed,

NIMH offer the best power to weight ratio and overall

reliability.

The charging system has to have capability to be charged

using normal domestic outlets worldwide e g max power

consumption 2000 Watt , 100 to 250 VAC and 50 to 60 Hz to

allow ease of use and flexibility.

Active Cooling & Heating technology

Innovative Active solutions for protection of

product integrity

Multiple battery & battery charging system to secure system

functions.

Multiple independant cooling circuits e g three independed

compressors or peltier elements

Multiple independant air circulations fans

Multiple independant heating system

Multiple data logging features on system behaviour

Alerts and warning systems

Built of durable material withstanding rough handling

The isolation material should have good insulation

properties withstanding small damages without increasing

the UA value to extent that it affects performance

Lockable doors with data logging at opening of doors

allowing tracing of unauthorized openings to prevent theft, is

desirable.

A well defined FMEA should be developed as part of the

validation material to the shipper

Active Cooling & Heating technology should have

sufficient system redundancy and diagnostic

systems for protection of product integrity e g

Active heating & Cooling technology can

secure high Quality in the Cold Chain

A container maintained in the worldwide Envirotainer network

RKN e1 – Maintenance and repair Securing continued performance of Active

Heating & Cooling technology globally

During development of Active Cooling & Heating

technology, considerations to ensure continued

performance over the product life cycle is a must.

The technology plattform choosen must not limit the

possibilities to have preventive maintenance and repair done

worldwide

The network of preventive maintenance & repair stations

should be audited and trained continually

Standard parts should be used to large extent thus securing

good availabilty, however unknown brands or brands

connected with simple domestic use should be avoided.

If novell technology or newly developed components used,

extensive environmental testing and accelerated aging testing

should be performed before deploying the active H&C

product.

Batteries is maybe the most expensive part in the system

however only high grade batteries from well reputated

manufacturer should be used to allow for a reliability that is

expected from the industry.

The shell and the isolation material should be selected with

consideration to durability & reliability, e g vaccumpanels has

very good UA value but very sensitive for damages.

Thank you for listening

Page 52 - Zodiac Aerospace Seminar – 16-17 December 2009

Driessen Air Cargo Equipment

IATA World Cargo Symposium

March 14th, 2012

Kuala Lumpur

Technology and Innovation Track

ULDs: will there be another revolution? - Light Weight

Over the last years, a real quest for lighter ULD’s

Started by introduction of composite materials, now reducing aluminium

The ULD design is “pushed” towards lighter and lighter

but no change at the interfaces (loading, storage, handling, etc)

We can go even lighter, but that requires developments

ULD revolution: Light weight

53

The history of lightweight

54

1975 1980 1985 1990 1995 2000 2005 2010 2015 2020

KG

90

85

80

75

70

65

60

55

50

45

1975-1985

Welded

1985-1990

Non-welded

1990-2003

Non-welded, reinforced

2004-2006

2006-2010

2010-2012

90KG

75KG

80KG

<70KG

64KG

<60KG

2012-…

<55KG

ALUMINIUM COMPOSITE ???

Since the initial introduction composites no new design/technologies

Thus any further weight savings have to come from the existing structure

by:

−Reducing the base sheet thickness

−Using different or thinner extrusions

This will affect the structural integrity of the ULD, with potential

consequences:

−Maintenance cost might raise

−More equipment needed to compensate the increased amount of

damaged and “out of service” ULDs

−average life time of ULDs might decrease

Composites have reduced weight,

currently it’s aluminum reduction

55

With new composites designs, the weight of ULD’s can continue to go

down

But this means that airlines and airports should change too!

- Proper storage area

- Proper equipment used by Ground Handlers

−Tightened and improved ULD inspection procedures

−Automatic baggage loading & off-loading systems

−Asset depreciation expectations

−Etc

Lighter ULDs will need help to stay effective

56

55?

50?

45? 30?

Further weight savings, which will NOT affect the structural integrity of the

ULD can be achieved by implementing new technologies/designs such as:

− full-composite pallet

− containers with a full-composite base

Nevertheless, to make the “Light Weight ULD” a continued success,

airlines and all other involved stakeholders have to change their way of

thinking and working.

A weight revolution is possible

57

Page 58 - Zodiac Aerospace Seminar – 16-17 December 2009

Driessen Air Cargo Equipment


March 14th, 2012

Kuala Lumpur


ULDs: will there be another revolution? - Collapsible

We have already various designs existing which are known as

Collapsible “Container”

The name can be a bit misleading:

Most of these “Container” designs are NOT a ULD

These units have to be loaded onto a pallet + net ULD configuration

So far, there are only a few “real” collapsible ULDs existing

Collapsible “Container”

59

Both concepts, the collapsible “ULD” as well as the collapsible “box” have

their advantages and disadvantages and their specific applications.

It is up to the operators/airlines, based on their procedures and needs to

define which concept will fit best.

And it can easily be the case that both concepts have to be used parallel.

Currently, 2 concepts available

60

VS.

Easy return of units in case of imbalance

Cover a peak season

Routes with weight restrictions

Having a “real” ULD without any operational restrictions

Using standard ULD procedures

Usage of standard industry repair methods due to the similarities with the

standard design

Fits into the standard ULD logistics

Purpose and advantages of a

collapsible ULD

61

Heavier than the equivalent standard ULD

It might get damaged easier than a standard ULD

More expensive than the equivalent standard ULD

Water tightness

Can only be used for smaller units if it has to be stacked on a pallet

Handling of larger units would be complicated

Disadvantages of a

collapsible ULD

62

Weather- and environment protection of cargo loaded onto a pallet

Build the cargo on a pallet up to the max. allowable volume/contour

Cheaper than a ULD

Lighter than a ULD

Optimized design for larger units as not restricted by the typical ULD

requirements

Various shapes / sizes can be used on the same pallet type

Purpose and advantages of a

collapsible box

63

It only can be used in conjunction with a pallet + net

As a “loose” item it can easily get lost

An additional asset in the ULD chain

Logistical problems

Different operational procedures than for a standard container

Disadvantages of a

collapsible ULD

64

There are already 2 ways of ‘going collapsible’

Until now, no airlines really using any of the concepts structurally

So for the real revolution to take place, don’t wait for the ULD!

Conclusion…it’s already possible!

65


Networking Coffee Break Sponsored by


Security: Are Appropriate Screening Methods for all Types of Shipments Readily Available?

↗ Moderator: » Howard Stone, Director Aviation Security, UPS

↗ Panelists: » Radoslaw Olszewski, Policy Officer Counter Terrorism, EC,

DG Home

» Michael Van Der Velde, Manager Security Policy, Qantas Airways

» Darryl Keith Jones, Vice President, Product Management, Morpho Detection Inc.


Security: screening methods

↗ What do screening methods mean for you and what factors drive use of specific technologies?

Michael van der Velde, Manager Security Policy, Qantas Airways Ltd



↗ Can screening be done at both a piece level and ULD level?

Radoslaw Olszewski, Policy Officer Counter Terrorism, EC, DG Home



↗ What challenges do users of screening equipment facing with current technologies/methods?



Security: screening methods ↗ Where are the bottlenecks and what best

practices are evolving that are strengthening security?





↗ What role can technology play in a risk based approach?

Darryl Keith Jones, Vice President Product Management, Morpho Detection Inc.



↗ What data should screening equipment output to allow for more efficient integrated cargo?




↗ Are standards in the making and how urgent is the need for global standards (equipment, training and certification)?




↗ Can results of screening be shared between governments?




↗ How can the Human Factor be eliminated or reduced through better application of technology?




↗ What breakthrough innovative technologies are expected in the near future?



Technology and Innovation at Shipment Level: Dream or Reality

↗ Item Level Shipment Tracking Using GPS and RFID Technologies

» Milind Tavshikar, CEO, QID Technologies

COMPANY CONFIDENTIAL 79

World Cargo Symposium

Kuala Lampur, Malaysia

March 13-15, 2011

Agenda

Item Level Tracking – Needs and

Challenges

Desirable Technology to support each

stage of business process

Return on Investment

About QID

Demonstration of solutions - Offline

COMPANY CONFIDENTIAL

80

Item Level Tracking is Basic Need but also a

Challenge

Why is it a Basic Need ?

Visibility – Everyone wants to know in “Real-Time”

Accuracy – Everyone wants “First time Right”

Security – Everyone wants to be “100% secure”

Why is it a Challenge ?

Status Quo – It works 98.5% of the times without doing

anything “New”

Speed – It seems to “Slow Down” operations during

peak hours

Cost – May “Add Cost” that is not there today

Integration – Stakeholders have “Different Systems”

that need to talk. COMPANY CONFIDENTIAL

81

The Industry needs a very Simple System that

Works


82

Identify

Tag at the point of pickup

Track

Automated Scan at each stage of handover and in many

times in-between

Manage

Global Visibility Experience – Real Time

IATA standards – Communicate

Affordable costs – Proven ROI

Step 1 – Cargo Booking (Airline/Forwarder)

Fast data entry and

label generation

Seamless integration of

Forwarders and Airlines

Item level identification

Standardization


83

Your Branding

RFID

Enabled

Barcode

Compatible

Item Level

Step 2: Airport Warehouse (Acceptance)

Advanced Information

for stakeholders

High Speed

Operation

Automatic capture of

weight and

dimensions

Accurate Warehouse

Manifest Generation


84

Your Branding

Gates 0-47

Outbound Inbound

Xra

y

Dock

Dispatch Lanes 0-9

Step 3: ULD Location Management at

Warehouse

Automatic Scanning for ENTRY and EXIT

WITHOUT manual intervention

ULD Location Visibility 86

Leverage GPS and GPRS


87

Dispatch

made Easy

Step 4: Aircraft conveyer

High Speed Operation

Field Service

Item Level Scan desired

Automated Alerts for

incorrect loading

Offloading record

management

Final Flight Manifest

Generation


88

Step 5: Destination Warehouse / Final Delivery

Point

Delivery Order Generation

Mobile Device + Receipt

Generation

Desktop - A4 Size option

Acceptance confirmation

with signature capture

Automated messaging to

Customs for International

shipments

Automated messaging to

Agent Systems for domestic

shipments COMPANY CONFIDENTIAL

89

Measured ROI for various stakeholders

Freight Forwarders

38% Faster Pickups due to automated labels

12% less Offloading with 100% Alerts

6 days Faster Reconciliation of Charges

Airlines

23% Increased Speed and Throughput at peak

times

7% Additional revenue due to WDL

20% Less offloading due to advanced information

29% reduction in claims


90

About QID

Founded at Massachusetts Institute of

Technology, USA

Headquartered in Cambridge, MA (USA) with

Engineering Center in Pune, India

Focus on deploying RFID based technology

solutions to solve customer challenges in the

“Identification, Tracking and Management” of

moving assets

“Movers and Shakers” of the Industry – Frost and

Sullivan


91

Summary of QID solution

For companies who wish to augment/replace

existing barcode infrastructure

Easy to deploy in phases and measure

success

Less upfront capital costs

Can open significant cargo opportunity for a

passenger airline

Quicker roadmap to market leadership and

creating a competitive advantage


92

93 THANK YOU !



↗ Monitoring of Shipment Conditions with Advanced Technology

» Nikki Cuban, Vice President of Sales and Marketing, OnAsset Intelligence, Inc.

OnAsset Intelligence Inc. Proprietary & Confidential © 2011

OnAsset Intelligence www.onasset.com 972-659-1619

IATA WCS 2012 – Kuala Lumpur

Monitoring Shipments with

Advanced Technology


Patented & Award Winning Technology

Full Service Provider of Real-time Information

Manufacturer of SENTRY FlightSafe™ with Aircraft Detection and Automatic Radio Suppression. FAA Approved.

Off-the-shelf solutions that enable in transit visibility and situational awareness of high value cargo.

DHL Innovation

Award

We Make Business “Sense”

Advanced Sensor Suite Unique application of advanced rule sets for early warning detection of critical events in the supply chain

Real-time Alerts & Proactive Response Tools

Designed to provide advanced visibility and proactive response services for real-time situational awareness in the supply chain.


Lost? …. and Found?

What happens when it’s high value cargo?


Knowing where to look can be difficult.


Wouldn’t it be easier with …..


Achieve Better Workflow Management….

Remove Steps!


Speed Response Time, Eliminate Steps in the

Workflow, and Add to the Bottom Line!



OnAsset Service Architecture

1 2 3 SENTRY Devices Vision Service Platform Proactive Response Tools

No Infrastructure to Install No Software to Install Real-time Information

First FAA Approved, Real-time Active Tracking Device for Air Freight


Fro

m T

his

. . .

To This . . .

Why Are Companies Deploying OnAsset

BENEFITS

• Visibility

• Risk Management

• Proactive Response

• Speed and Accuracy

• Uninterrupted Service

• Customer Retention

• Best Practices

• In Transit Security and

Package Integrity

• New Service Levels

Operational Efficiency

New Revenue Streams

Competitive Differentiation

1

2

3


Mode of Transit: Air Cargo • Ground • Intermodal • Ocean

Sensors: Temperature • Pressure • Light • Humidity • Vibration • Motion • Acceleration • GPS

Monitoring Sensitive, High Value Cargo

In Real-Time, and For All Modes of Transit

• Real-time Alerts via Email & SMS

• Automatic triggers based on custom business rules


Wireless GPS Temp. Humidity Pressure Shock Light

Global Arrival Time

Dwell Status

Condition Condition Condition Condition Intrusion

Detection

AOG Parts x x x

Life Science x x x x x

Medical Devices x x x x x

Electronics x x x x

Entertainment x x x

Perishables x x x x x

Rapidly configurable devices to apply sensor monitoring to unique commodities:

Comprehensive Sensor Suite

SENSORS settings can be configured to meet your requirements

All SENTRY devices are reusable

Customize your sensor factory settings at manufacturing

1

2

3


Versatile Use for Unique Packing Environments

Adaptable for all types of cold chain shipments, inside & outside of packaging

Support for reverse logistics packaging designs and returns


SENTRY 400 FLIGHTSAFE

• 24 x 7 Monitoring

• Data Logging of Environmental Sensors

• Wireless Transmission After Landing

• Real-Time Communication on the Ground

Passive in the Air, Active on the Ground

No Human Intervention Required


SENTRY Air Carrier Network

New carriers are joining to extend destinations!


Author: Nikki Cuban

Title: Vice President of Sales & Marketing

Contact: [email protected]

Phone: 972-659-1619 x138

mailto:[email protected]




↗ Mobile Technologies at Shipment Level at Air Canada

» Paul McLean, IT Project Manager, Air Canada

Technology and Innovation at

Shipment Level March 2012

© 2012 Air Canada. All rights reserved

Mobile is the future!

Our vision is to “mobilize” as many of our workers and customers so as to unchain them from traditional Personal Computer

Communicating and interacting with the customer

Access to real time information for our sales and management

Allow our warehouse and ramp workers to receive and provide real time information and updates

Slide 114


Why is mobile the future?

People spend more time on their mobile device

People expect mobility

People constantly interact with mobile devices

More Natural

Mobile is “easier”

Development less costly

Forces to streamline

Less expensive

Slide 115

Source


Where are we today?

Customer Mobility

Air Canada Cargo App

Real time updates on shipment status, with alerts and notifications

Airside Cargo Transportation

iRamp

Runner management system

Cargo warehouse

iLynx

Mobile logistic Management System

Slide 116


Air Canada Mobile App

Customer has real-time mobile access to cargo information:

Location, Status, Shipment Information

Part of the Air Canada Mobile Application Suite

Available on IPhone, Blackberry and Mobile Web

Process over 5600 transactions a month

Track and Trace

Schedule

Notifications

Contact

Slide 117

© 2012 Air Canada. All rights reserved Slide 118


Real time email notification

Booked

Received

Manifested

Departed

Checked-in

Notified

Delivered to Consignee


• Integrated cargo vehicle dispatch system with real time monitoring

• Developed in conjunction with Katlyn – Waterloo, ON. Canada

• Function

• Dispatches Cargo Runner Vehicles to gated aircraft to pickup and drop off cargo shipments in a timely manner

• Improve tender and retrieval time for cargo

• Real time update on cargo location, type and size

• Presently installed in Toronto and Planned for Montreal and Vancouver in 2012

Slide 120

http://www.katlyn.com/


Vehicle Mounted

• Mobile Platform

• 10” Touch Screen

• Cellular 3 G Network

• Access to other airline operations systems Instant Messaging

4

Management Console

•Web Based

•Manage exceptions

Slide 121

© 2012 Air Canada. All rights reserved 9

•Easy to use interface

•Secure

•NFC Login

•Minimal Training

•Robust

• Pickup and Deliver

messaging for shipments to and from aircraft

Vehicle Interface

Slide 122

© 2012 Air Canada. All rights reserved 6

• Real time vehicle and cargo tracking to and from gates to cargo facilities

• Geo fencing for alerts and location management

• Historical playback, speed violations and impact sensor recording

Management Console

Slide 123


Mobile Logistic Management System

iLynx

Focuses on warehouse transactions

Developing Import Process

Intuitive Workflow

Deployable on any IOS Device

• iPod

• iPhone

• iPad

Slide 124


Why Apple?

Device Cost – iPod

Intuitive

Size

Hardware and Software Platform

Touch Screen

Battery Life

Manageable, Scalable

Storage Capabilities

Data Capabilities – Wi-Fi, Bluetooth, 3G

Camera

Ease and low cost of development

Slide 125


What does it do now?

Import Process

Scan Barcode with Camera

Check in the Goods

Immediately update when there are issues

• Missing

• Damages

Deliver goods to Customer

Review Shipment History

Slide 126


What do we want it to do? Export Process

Goods Acceptance

Station Information

Customer Information

Security

Alerts

Missing Freight, Priority Shipments

Form Replacement

Damage Reports – Pictures and Video

Live or temperature controlled checklists

Dangerous Goods Handling

Access to other Air Canada systems

Weight and Balance

Flight Status

Slide 127



Networking Lunch Sponsored by


Cargo e-Business Solutions: Present Today’s Realities and the XML

Vision for Tomorrow ↗ Review of IT Solutions for e-Freight: What Exists

Today and What are the Gaps

» Jean-Michael Kaliszewski, Cargo e-Business Technology Manager, IATA


Purpose of assessing IT vendor solutions for e-freight

↗ Identify major requirements for e-freight IT solutions

↗ Assess availability of e-freight IT solutions for all stakeholders

↗ Identify potential gaps in e-freight IT solutions

↗ Assess use of IT solutions for each stakeholder and identify gaps/issues


Product/Service types in sample Product/service type

IT Provider SW CCS CDMP Consultancy

Accenture Freight & Logistics Software 1 1 1 4 Legend

AWBEditor 1 Full Offering

BoxTop Technologies Ltd 1 Future Offering

British Telecommunications plc* 1 1 1 4 Partial offering

Cargowise 1 Consultancy

CHAMP Cargosystems* 1 1 1 4

The Descartes Systems Group Inc.*1 1 1 4

Global Logistics HK Ltd* 1 1 1

Hexaware Technologies Ltd* 4

IBS 1 1

Impatex 1

Kewill GmbH* 1 2 1 4

KSD Software AS 1 3

Mercator * 1 2 2

* : IATA Strategic Partner in e-cargo or cargo services areas


Coverage of major functionalities IT Provider

Customs

connection

Customs

messages e-security e-AWB

Transport

messages

Trade

messages

electronic

pouch

Accenture Freight & Logistics Software 2 1 2 1 1 1 2 Legend

AWBEditor 1 1 Full Offering

BoxTop Technologies Ltd 3 2 3 Future Offering


Cargowise 1 1 2 1 1 1 1 Consultancy

CHAMP Cargosystems* 1 1 2 1 1 1 1

The Descartes Systems Group Inc.* 1 3 2 1 1 1 1

Global Logistics HK Ltd* 1 1 2 1 1 2 2

Hexaware Technologies Ltd* 4 4 4 4

IBS 1 1 2 1 1 2 2

Impatex 1 1 2 1 1

Kewill GmbH* 1 1 2 1 2 2

KSD Software AS 1 1 3 3 3 3

Mercator * 1 1 2 1 1 1 1


Functionality


Support of messaging standards

IT Providers Cargo IMP UN EDIFACTXML Trade XML TransportXML Customs

Accenture Freight & Logistics Software 1 3 3 Legend

AWBEditor 1 Full Offering

BoxTop Technologies Ltd 1 2 2 2 Future Offering


Cargowise 1 1 1 1 1 Consultancy

CHAMP Cargosystems* 1 3 3 3 3

The Descartes Systems Group Inc.* 1 1 1 1 1

Global Logistics HK Ltd* 1 1 1 1 1

Hexaware Technologies Ltd* 4 4 4

IBS 1 1

Impatex 1 1

Kewill GmbH * 2 1 1

KSD Software AS 1 1 3 1

Mercator * 1 1 1


Messaging Standards


Solution availability per stakeholder


Solution support at country level

CountryName ACCENTURE LLP

AWBEdito

r

BoxTop Technolo

gies L

td

British

Tele

com

munica

tions p

lc*

Cargow

ise

CHAMP C

argo S

ystem

s*

The Desc

artes S

ystem

s Gro

up Inc.*

Global L

ogistic

s Syst

em H

K Co Lt

d*

Hexaw

are T

echnolo

gies*

Impate

x Com

puter S

ystem

s Ltd

Kewill

GmbH*

Merc

ator*

Argentina R 2 R R

Australia 1 R 1 R 1 R 1

Austria R 1 1 R R 1 1 Legend

Belgium 1 1 1 R 1 R 1 1 1 Local Support Available

Brazil R 2 R 2 Future Support Availability

Canada 1 R 1 R 1 1 R 1 R Remote Support

Chile 1 1 2 1 R R 1

China R 2 1 R 1 R 1

Chinese Taipei R 1 R 1 R

Colombia R 1 R R 1

Cyprus R 1 1 R R 1

Czech Republic R 1 1 R 2 R 1

Denmark R 1 2 1 R 2 R 1 1

Egypt R 1 R R 1

Finland R 1 2 1 R R 1

France 1 R 1 1 1 R 1 R 1 1

Germany 1 R 1 1 1 R 1 1 R 1 1

Hong Kong (SAR), China R R 2 1 R 1 1 R 1

Hungary R R 1 1 R R 1

Iceland R 1 R R

Indonesia 2 1 R

Ireland R R 1 1 R R

Israel 1 1 R R

Italy 1 1 1 R 1 R 1 1

Japan 1 R R 2 1 R 1 1 R 1

Kenya R 1 R R 1

Korea (South) R 1 R 1 R 1

Luxembourg R 1 1 R 1 R 1

Malaysia 1 R 2 1 R 1 R 1

Malta R 1 1 R R 1

Mauritius R 1 R R 1

Mexico R 1 R 1 R 1

Netherlands R R 1 1 1 R 1 R 1 1

New Zealand 1 1 1 R 1 R 1

Norway R 1 1 R 1 R 1

Puerto Rico R 1 R R 1

Romania 1 1 1 R R

Singapore 1 R 1 1 R 1 R 1

Slovakia R 1 R R

Slovenia R 1 1 R R

South Africa R 1 R 1 R 1

Spain 1 R 1 2 1 R 1 R 1 1

Sweden 1 1 1 R 1 R 1 1

Switzerland R 1 R 1 R 1 1

Thailand R 2 1 R 1 R 1

United Arab Emirates R R 1 1 R 1 R 1

United Kingdom 1 1 1 1 1 1 R 1 1 1 1

United States of America 1 1 R 1 1 R 1 1 1 1



IATA survey: good e-freight IT readiness of airlines

↗ 97% of airline sample (36) use CARGO-IMP messages

↗ Good use of latest CARGO-IMP version

» FWB v16: 69% currently support it, +83% in 2012

» FHL v4: 74% currently support it, 85% in 2012

» FFM v8: 44% currently support it, 51% in 2012

↗ 14% of airlines confirmed use of CARGO-XML and another 44% confirmed plan to use it


IATA survey: GHAs are building their XML capabilities for e-freight

↗ Good CARGO-IMP capabilities:

» 75 % of respondents will have the latest version of CARGO-IMP FWB/FHL/FFM by the end of 2012

↗ Still some gaps:

» 72% support e-freight special handling codes (EAP/EAW) and 61% support the e-AWB code (ECC) only

↗ But confirmed move towards XML:

» 23% already use it and 45% plan to move to

XML within 3 years


Conclusion ↗ By and large, Technology is available for major stakeholders

↗ Next steps?

↗ Are there barriers to technology use?

↗ Are there gaps, inefficiencies or room for

improvement in the global industry IT set-up?

↗ “Last mile” issues:

• Better Integration between movements of goods

and information flows

• Re-engineering of some cargo business

processes

↗ Assess availability of e-freight IT solutions for all stakeholders

↗ Identify potential gaps in e-freight IT solutions

↗ Assess use of IT solutions for each stakeholder and identify gaps/issues


Thank you



Vision for Tomorrow

↗ The XML Vision for Cargo: Lessons from a Case Study

» Paul McLean, IT Project Manager, Air Canada

XML vision for Cargo

Lessons from a case study March 2012


Anticipated benefits of XML

Our vision is plug & play standards for cargo to connect everything

To clients to drive e-business

To handling agents & GSA systems

To our other IT systems and terminal devices

XML breaks out of the EDI constraints

Synchronous (real time) confirmation so no surprises

Flexibility on data content through tags rather than fixed fields and no translation costs

Ability to add new data elements such as full details, booked pricing, terms, contracts, etc.

Internet-based so lower / no communications costs

At the moment, when we

send an e-air waybill rather

than a paper one, some of

the data is not in the Cargo-

IMP message

Kuehne & Nagel

Slide 143


We are seeing the value of XML today

Private communications

System to system (Cargo Portal Services and SABRE Revenue Mgmt)

Smartphone app (Unisys and IBM)

Warehouse app (Unisys)

aircanadacargo.com website – Shipment Tracking

Slide 144


AC will remain an early adopter of XML services

IATA standards provide the plug and play we all need

First operation with Kuehne & Nagel for master AWB

Looking to rollout to other forwarders

Developing and implementing HAWB, booking and status XML messages

Slide 145


What we need and get from our IT vendor

A collaborative vendor that provides a hosted Logistic Management System that is web-based so we get the latest functionality immediately and also benefit from collaboration with other carriers.

Experience running XML cargo services that can leveraged.

A leadership and pioneering role of a future vision.

Vision to develop new functions that are integrated with XML giving us a single point of responsibility.

Leverage XML connectivity that other carriers on the system have implemented.

Slide 146


Next steps

Continue to work with IATA to refine standards

More visibility, flexibility and integration to deliver differentiated services

Sending data is history. The future is information sharing

Are you ready? We are, so let’s work together

Slide 147


Let’s keep leveraging the benefits of XML!

Thank You!

Slide 148



Vision for Tomorrow

↗ Quality Optimization as a Basis for e-Freight

» Felix Keck, Managing Director, TRAXON Europe

Quality Optimization. Key to eCargo success.

IATA World Cargo Symposium 2012, Kuala Lumpur

Felix Keck, Managing Director, TRAXON Europe

Scope of Interest

WCS2012 151

>> Many independent participants but all in one boat

>> Seamless flow of information pre-requisite for efficiency

>> Quality Optimization

Con-signee

Shipper

Airline irline Destina-

tion Forwar-

der

Cu-stoms

GSSA, GHA

Origin Forwar

der

Quality Optimization

WCS2012 152

Data Quality Process Quality

e-Freight Message

Improvement Program

• MIP Reports for airlines

• Message Quality Report

for forwarders

• FSU Performance Reports

for forwarders

• AWB Status Tracking

Cargo 2000

• Phase I

• Phase II

• Standard Version

• Advanced Version

Optimization of Process Quality

WCS2012 153

Standard CDMP Advanced CDMP

• Measuring performance

of shipment movement

• C2K reports

• Advanced Track &Trace

(Website/Smart Phone/

Tablet PC)

• Daily raw data feed

(+ BI tool)

WCS2012

eCargo Acceleration

Quality

Core

System

154

eCargo Services

eCustoms

eBooking

eAWB Data Capture

e-Freight (MIP)

Cargo 2000

Processes

Network (XML, Cargo IMP)

Change Leadership

Quality Optimization. Key to eCargo success (paper free).

WCS2012 155



Vision for Tomorrow

↗ Quality Management: Process Control in a Paperless World

» Kester Meijer, Director Operational Integrity, Division Safety & Quality Manager (DSQM), KLM Cargo

Quality Management

Process Control in a Paperless World

Kester Meijer Director Operational Integrity

CDMP as key source for all operational excellence practices

WCS March 2012

Operational Excellence C2K is not about C2K, it’s about OpEx

•Operational Excellence is about “Time”

•Reduction of Throughputtime (TPT) is the ultimate goal and KPI

•Shortened TPT increases the value of products and services

Quality First time right

Flexibility Adapt to Variance

Efficiency and Productivity Added value and Cost reduction

Efficiency

Flexibility

Reliability

Quality

Process Reliability

Delivery

Industry

Benchmark,

Standardize,

Innovate

Dialogue with customers

Improving the interfaces

Booking, Weight, Volumes

Notification, Delivery

Root Cause Failure Analysis

Internal Performance Management

Process Improvements, transparant, consistent, universal language and

definitions

19 March 2012 Page 159

Single Version of the Truth Only C2K Data is used for dialogue on Quality

Master Operating Plan Process Descriptions, link to E-Freight and Innovation, Cargo Handling Manual

Industry Improvements MOP Handover between Forwarder and Carrier

161

3. Transport Activities (Carrier)

S

H

I

P

P

E

R

C

O

N

S

I

G

N

E

E

1. Origin Activities (Forwarder)

5. Destination Activities (Forwarder)

4. Destination Activities (Carrier)

2. Origin Activities (Carrier)

C2K Process flows, milestones and safety Interactive sessions to identify bottlenecks

162

Real Life Topics Improvement addressed and measured by C2K data

Booking and optimization

Top 10 reliable booking stations

Origin to HUB Causes of non-Q per Organizational Unit Trucking Arrival non performance

Customer Perspective

C2K FAP/DAP Claims

HUB added value - flexibility C2K HUB indicators

Offloaded AWB HUB

Tracing Missing/Found Cargo

T/M/L ratio at HUB

Relation Tonnage/Manpower/Quality Closer to the customer

“Who will solve my problem”

Booking reflects customer expectation

Reduce the gap on booking-actual

(weight and volume)

Manage the interface with the hub (flow)

Improve Documentation quality

Anticipate fit to the network

Monitor contamination

Get operational feedback from customers

“What do you need, how can we improve”

Link customer expectation to each cornerstone

Realistic feedback by Exception Handling Codes

Coordinate

Promise-feasibility

http://images.google.com/imgres?imgurl=http://www.trendygadget.com/wp-content/uploads/2007/09/lenovo_olympic_desktop.jpg&imgrefurl=http://www.trendygadget.com/tag/lenovo/&h=300&w=520&sz=22&hl=en&start=1&um=1&tbnid=6CwUaGpWWRHOAM:&tbnh=76&tbnw=131&prev=/images?q=deskptop+lenovo&um=1&hl=en&rlz=1T4GGLR_enNL227NL228

http://images.google.com/imgres?imgurl=http://www.barcodeman.co.uk/altek/simple/sim6a-blk.jpg&imgrefurl=http://www.barcodeman.co.uk/altek/simple/&h=310&w=420&sz=22&hl=en&start=16&um=1&tbnid=hW71eqRqnyJKXM:&tbnh=92&tbnw=125&prev=/images?q=scanner+barcode&um=1&hl=en&rlz=1T4GGLR_enNL227NL228

http://images.google.com/imgres?imgurl=http://media.arstechnica.com/journals/thumbs.media/lenovo.jpg&imgrefurl=http://direct2dell.com/one2one/archive/2007/08/30/27617.aspx&h=254&w=372&sz=19&hl=en&start=17&um=1&tbnid=Vx9Q-zWnpKCX4M:&tbnh=83&tbnw=122&prev=/images?q=laptop+lenovo&um=1&hl=en&rlz=1T4GGLR_enNL227NL228&sa=N

http://images.google.com/imgres?imgurl=http://media.arstechnica.com/journals/thumbs.media/lenovo.jpg&imgrefurl=http://direct2dell.com/one2one/archive/2007/08/30/27617.aspx&h=254&w=372&sz=19&hl=en&start=17&um=1&tbnid=Vx9Q-zWnpKCX4M:&tbnh=83&tbnw=122&prev=/images?q=laptop+lenovo&um=1&hl=en&rlz=1T4GGLR_enNL227NL228&sa=N

CDMP and Reporting Advanced CDMP and datafeed

Forwarder and Airline CDMP’s

AF

KL

MP

KAN

DGF

SDV

SCH

GDW

AFKLMP DWH

CDMP (Cargo Data Management Portal) • are based on AWB prefix • come from different providers • exchange information using messaging infrastructure

Joint Reporting AFKLMP Some examples

•Origin (FAP)

•Destination (DAP)

•Local KPI’s LDP and LIP

•Exception Handling Codes

•Trends

•Quality flows

•Global

•Area,

•Market

•Station

•Trends

•Targets

Global and Product trends

Monthly overview vs

targets

Station sheets

Origin-HUB-

Destination

dd-mm-2008 Name of presentation - Version 1.01

166

C2K provides detailed Routemaps Plan and Actual, Deviations, Exceptions

Detailed Routemaps cover – The Baseline Plan

– The Actual Route and timestamps

– Deviation identification

– Exception Handling Codes

Example: Routemap of actual shipment

Uniform layout on all platforms: CDMP, Web, App’s

Tracking in the CDMP Uniform and clear layout

www.traxon-cdmp.com


168

Tracking on the website Same information, same layout

www.afklcargo.com


169

Easy Access to tracking information AF KL MP Cargo app


170

Exception Handling codes Definitions, Monitoring, Reporting

• Family Structure developed &

implemented by KLM, adapted by

IATA C2K

• EHC’s defined per milstone

• List synchronized with AF & MP

• EHC Coverage wk 2 FAB HUB KL

& DAP KL 98%!

Using C2K information real time Window of Opportunity example JFK KL642

Close out time

EQ 90 min

EQ-H 360 min

DIM 420 min

RCS offset

EQ 90 min

EQ-H 120 min

DIM 120 min

Freight acceptance

1. Ops checks with FH after Local Acceptance Time which shipments are NOT delivered at the export warehouse

2. Ops provides late/no show AWB numbers to CSO department

3. CSO contacts customer and rebooks the shipment before the RCS offset time expires

The RCS milestone gets the “live” status when there is a full airwaybill and location input before

the RCS offset time or when the offset time is expired

Shipment late Call Customer

KL642 KL644

Rebook in consultation with client before expire RCS offset time without C2K failure

Window of opportunity

0 - min

240 - min

300 - min

Relation to other domains E-Freight, Security, Customs, Manuals

• Standard Airfreight Process and Quality measurement and improvement – Cargo 2000 (C2K) is an industry initiative aiming at implementing a new quality

management system for the worldwide air cargo industry. The objective is to implement processes, backed by quality standards, which are measurable to improve the efficiency of air cargo

• E-Freight takes care of the documentation and enhances data quality

– The long-term vision for the industry is to eliminate the need to produce and transport all paper for all stakeholders. This is paperless e-freight and eCustoms. However, before the paper can be removed from the transport process, e-freight stakeholders must have confidence in the quality

– (completeness and accuracy) of the data in those messages.

• Security (and Customs) make use of the data to proactively profile high risk

shipments and flows – Creating competitive airfreight modality by transporting goods safely, securely

and efficiently in a future proof, seamless & uninterrupted supply chain process, based on implemented harmonized standards at acceptable cost

– Manuals are logical and process driven – Using a process based model to make manuals more meaningful to the

employees who do the daily job of accepting, transporting and delivering cargo.

Summarizing C2K… All the way!

• C2K has matured: robust technology, reliable data, common language

• C2K is a transparent and objective way of measuring quality; benchmarking between

suppliers, competitors, partners and customers in the logistical chain

• C2K is the basis for dialogue concerning quality

• C2K enables continuous improvement of operational processes by focus and real time

information

• C2K together with E-Freight, Security, Customs, Manuals creates a strong basis for our

future sustainable profitability

• C2K is the standard for Skyteam members to implemented

Thank you for helping us to improve! Who’s next?


e-Business: What are the Necessary Steps ↗ Moderator:

» Guillaume Drucy, Head of Cargo e-Business, IATA

↗ Panelists: » Angel Luis Cabeza Rivas, Senior Vice President Cargo e-Business &

Platform, International Airlines Group

» Felix Keck, Managing Director, TRAXON Europe

» Kester Meijer, Director Operational Integrity, Division Safety & Quality Manger (DSQM), KLM Cargo

» Alan Wright, Vice President, Global Cargo Operations, Swissport


Networking Coffee Break


Implementing New Technology in the Warehouse: What can we Learn from

Actual Projects?

↗ What New Technology can be Implemented in a Warehouse and What are the Benefits for Airfreight Operations: The Experience of Cathay Pacific

» Albert Lo, Commercial Manager, Cathay Pacific Services

CATHAY PACIFIC SERVICES LIMITED

CPCL presentation to IATA WCS


What new technology can be implemented in a warehouse and what are the benefits for airfreight operations: the

experience of Cathay Pacific

Albert Lo Commercial Manager

Cathay Pacific Services Limited March 2012


Introduction

• Cathay Pacific Cargo Terminal (CPCT) is owned and operated by Cathay Pacific Services Limited (CPSL), a wholly owned subsidiary of Cathay Pacific Airways Limited (CX), at Hong Kong International Airport (HKIA)

• It is a multi-level cargo terminal with advance materials handling system (MHS). It is needed to address the issue of limited land and high throughput in HKIA

• Site area is 109,000 sq. m.

• Design capacity for Phase I 2M+ tons/year. When we fully develop the site, we estimate to handle 4M+ tons/year.

• Target to commence operation in early 2013

• Our website is www.cpsl.com.hk


Photo taken in DEC 2011


Schematic diagrams of MHS


Special Features

• High land use ratio

No less than 25 tons per sq. m.

• Meet the needs of HUB operation

Quick Transit (QT)

• Just in time operation

Airside

– Sort/group/hold by tow order

– Direct tow

Landside

– Truck control system (TCS)


Quick Transit

• Purpose

Reduce the minimum connecting time

Enable sort/consolidate transit and local jointing cargo to

maximize space utilization

Increase the number of city pair offering competitive product

against direct services

• How

Dedicated area on ground floor

Dedicated and specially designed MHS

Advance cargo information


Quick

Transshipment

In/Out Normal Cargo

In/Out Covered

Dolly

Staging

Valuable

Goods

Handling

Perishable

Handling

In/Out

QT

Last

Minute

Prepacked

Export

Ground Level


Just in Time - Airside

• Purpose

Reduce the waiting time

Reduce the need of staging for handover between CTO/RHO

Gain 30 minutes of processing time

• How

Purpose-built MHS at Level 2 to sort/group/hold built units

Purpose-built airside interface to enable direct tow

Advance planning


Prepacked

Cargo

Export ULD Pre-staging

Area

Provision for 4

Palletized ULD X-

Ray Machines

Level 2


Just in Time - Landside

• Purpose

Reduce the waiting time

Reduce the processing time

• How

Truck control system (TCS)

Real time monitoring

Advance booking

Have shipment ready prior to arrival of the trucks


WOS (TCS)

Customer

Customer

• Check and select shipment details Customer

• Book through Warehouse Operating System (WOS)

Customer

• Confirm truck dock availability or suggest alternate time slot

WOS

(TCS)

• Verify collection authority

• Online payment WOS

• Booking confirmed WOS

(TCS)

• Prior truck arrival, transfer bin box to nearby truck dock system check-outpoint

•

WOS & MHS

WOS & MHS

WOS

WOS

• To convenient

customer to check

shipment prior arrival

• To select their

preferred time slot

based on own

requirement;

• To facilitate online

payment settlement

and eliminate need

for cashier counter

services

• To pre-arrange

between WOS and

MHS allowing cargo

ready-for-collection

at customer selected

timeslot


No guaranteed success unless we

can… • Gain high degree of coordination between stakeholders

• Adopt advance shipment information

• Manage change of work process

• Operate sophisticated tailor made MHS

• Standardise proven system interfaces (RFID, bar code,

standard electronic messages…)

• Establish seamless system/human interface (handheld

terminals, mobile phone, LED display…)

It is all about people, machine and system


Thank You



Actual Projects?

↗ Going Paperless for the Airfreight Acceptance Process with Smartcard Technology: The Experience at Cargonaut

» Arno Hoitink , Managing Director, Cargonaut

Cargo Community System

Kuala Lumpur, March 2012.

Arno Hoitink – Managing Director


Cargonaut Cargo Community System


Agenda


• Background Cargonaut

• Project: E-Link

Product: eCargo Receipt with Smart Card Technology


Facts and figures

• Founded in 1985 by Schiphol Airport Authority.

• Industry-owned from 1996.

• 600 Customers

• 25 employees

• 100 million electronic messages per year.

• International:

• E-Cargo Pouch

• CCS France

• ICS Europe



Products and Services

1. eFree zone

2. eCargo Receipt with SmartCard Technology

3. eCargo Customs Control

4. eCargo Pouch

5. ICS and ECS hub

6. CargoScan

7. Airwaybill creation

8. Airwaybill tracking




Project eCargo Receipt with Smart Card Technology; step 1 Forwarder creates visit + prenotification



Project eCargo Receipt with Smart Card Technology; step 2; Gate IN



Project eCargo Receipt with Smart Card Technology; step 3 Dock unloading



Project eCargo Receipt with Smart Card Technology; step 4 Dock handling departure + gate out



Project eCargo Receipt with Smart Card Technology

Solution for forwarders and handlers community

In summer 2011 a pilot at Schiphol Airport.

Saves up to 25 % time on the delivery process of export goods

greater handling efficiency in the process of supplying goods for the forwarders, resulting in less queuing and waiting times at premises of handlers

Rapid and efficient acceptance of export shipments by the handlers

Facilitates the further use of e-freight and reduces physical paper flows



Cricical success factors

• You need commitment of majority of community

• Community needs to COLLABORATE

• It’s more than just a technical solution…..




Actual Projects? ↗ The MRD Device: How the Magic of Information Sharing Can

Work for Mail Processing

» Jorgen Van Mook, Manager Operations Planning, International Post Corporation

» Eric Pouille, Product Manager Airmail, Air France Cargo-KLM Cargo

© IPC, 2012 216

The IPC Mail Registration Device (MRD): “how the magic of information

sharing can work for mail processing”


Kuala Lumpur, Malaysia

14 March 2011

Speakers:

IPC Air France

Jörgen van Mook Eric Pouille

© IPC, 2012 217

Mission:

Transfer traditional business processes between posts and

passenger carriers into business partnership, ensuring a

sustainable and reliable network for carriage of mail by air

Vision:

Efficient Capacity planning, Improved Visibility and

Accountability, Electronic Settlement, Reduced operating

costs by aligning Post and Airline processes /systems,

implementing Standard Operating procedures

Road map – to implement step by step:

Mail booking based on forecasted volumes, Simplified

tracking & Nesting, electronic POA & POD, Paper Free

transport & accounting, Mail managed in Cargo systems

IPC Initiative Future of Mail by Air;

Mission, Vision & Road Map

© IPC, 2012 218

What is mail and how is mail tracked and

transferred between post and air carriers ?

Mail items

Letters

C6/C5 avg.15gr

C4 avg. 75 gr

Bulky < 2kg

Parcels

Avg 4.5 kg

EMS

Expedited

All sizes

Mail receptacles

Handover equipment

Only for handover Transfer to/from aircraft Loading on/from aircraft

Receptacle ID tracking

© IPC, 2012 219

Challenges to provide POA & POD for mail Transfer custody at Post’ Airmail Unit (AMU)

Event data capturing at Carrier’ warehouse

At many airport sites mail is collected from Postal AMU and

delivered to AMU => transfer custody at the postal facility

Data capturing of receptacle IDs => at Carrier warehouse

=> Gap between data capturing event and transfer custody

Why no data capturing at all airports ?

Not a realistic expectation that carriers invest in

receptacle ID data capturing for “transfer of custody” at

all outer stations

Why no receptacle ID scanning at postal facility?

delay, space, security, not a ramp handler function

Solution: Use the IPC MRD concept

© IPC, 2012 220

IPC MRD concept for POA and POD Data capturing efficiency & data sharing

MRD is installed at postal facilities where transfer of custody

takes place; MRD is used by air carriers to record transfer

Origin post nests mail by scanning receptacle IDs in to

handover equipment for collection, attaching a nest ID

Carrier-handler records the transfer of custody at handover

equipment level using the MRD to scan postal nest ID

At destination the carrier attaches an MRD created nest ID

to handover equipment after recording delivery at MRD

The post scans MRD nest ID and receptacle IDs taken out

of handover equipment delivered by carrier

All data are collected and consolidated by IPC

IPC produces POA and POD files for air carriers

IPC produces reports for Posts, Handlers and Carriers

© IPC, 2012 221

IPC Mail Registration Device

The Carrier / Handler Process

© IPC, 2012 222

© IPC, 2012 223

© IPC, 2012 224

© IPC, 2012 225

© IPC, 2012 226


The Postal Process

© IPC, 2012 227

SK

1234

SK 1234

Postal scans in XML file: SK 1234

BEIPCAIPCTSAAUN10324010000210

USJFKADKCHPAAUA20023019000123







© IPC, 2012 228


IPC Data Consolidation & Data Sharing Process

© IPC, 2012 229

Posts send XML scans file:

SK 1234









MRD syncs records to IPC CPH

Aviapartner

SK 1234


25/02/2012 10:43:12

Air Carrier POD XML file for

RESDIT 21: SK – SK1234 – CPH - POD

25/02/2012 10:43:12







MRD reports

© IPC, 2012 230

MRD Reports

232

Benefits for air carriers

• The MRD brings:

- Clarity in custody transfer through the electronic handshake

between post and airline

- Visibility for both airline and customer through a neutral

(IPC) technology

- Sanity in the commercial relationship between post and

airline to evaluate quality (mirror reports)

- Process efficiency as it requires only a single scan per nest

- Simplicity as the handler does not have to manage different

scanning systems (depending on the carrier’s choice)

- Cost efficiency as it reduces or even exempts positive data

capture at carrier’s warehouse

01

233

Success

• AF and handler SoDExI actively participated in the

implementation of the MRD in Paris CDG airport,

systematically using it for deliveries to La Poste.

02

234

Success

• Air France-KLM uses the MRD reports provided by IPC to:

- Respond to customers’ requests

- Monitor quality of delivery times

- Monitor use of system

03

235

Challenges / Next steps

• Expand handlers’ use of MRD in equipped stations, for both

inbound and outbound mail

• Gather sufficient data consistency to upgrade airlines’ IT

systems to turn IPC data into RESDIT 21 or RESDIT 74

• Spread the word to customers and industry partners that this is

the way to go to simplify and improve visibility for posts and

airlines

04



Actual Projects?

↗ How Can Airfreight Operations in the Warehouse Benefit from IT Technology

» Professor Yoon Chang, School of Air Transport, Transportation and Logistics, Korea Aerospace University

How can airfreight operations in the

warehouse benefit from IT technology?

- Design and Implementation of Intelligent Cargo Management

System

Professor Yoon Seok, Chang (email: [email protected])

Dean, Office of Information System & Service

Director, Ubiquitous Technology Application Research Center

Professor, School of Air Transport, Transportation & Logistics

Korea Aerospace University, Korea

I Project Overview

II Technologies

III Benefits

Contents

I. Project Overview 1.1. Background

Issus of Air Freight Operations

Needs of the states-of- the art cargo management process

Intelligent Cargo Management System. Need Intelligent Knowledge

Management from huge stream of raw data

Delayed information (no real time update, etc) !!

Poor visualization, Text based un-friendly user interface !!

Errors/ inefficiencies from manual operations !!

Limited space, unstructured event management !!

To many data but not connected to knowledge !!

I. Project Overview 1.2. Scope

2007.07 ~ 2012.05.31

Time Ministry of Land, Transport and Marine Affairs, Korea

Development cost: About 3 million US dollars (5

years)

Sponsor

Development of a Information and Communication Technology (ICT) supported air cargo

management

To develop 5 Star Cargo Terminal Management System and Process

Objective

Sense & Respond of Cargo & Baggage Handling

activity

Streamlined/Slim Terminal Operation

Synchronization of Cargo & Resource

Standardization of RFID specification

for cargo environment and passenger

Information Sharing- Process to Process,

System to System

I. Project Overview 1.3. Process

Cargo

Arrival Weighing

Security

Check Confirm

Store

Cargo

Build-up

Plan Build-up ETV

241

242

Radio Environment Study for AIDC adoption

200 MHz 1 GHz

1 PK

MAXH

TDF

6DB

dBµV

/m

dBµV

/m

Demod AM

RBW 120 kHz

MT 100 ms

PREAMP OFFAtt 10 dB

DC

1 GHz

0

10

20

30

40

50

60

70

80

90

100

1

Marker 1 [T1 ]

81.95 dBµV/m

446.200000000 MHz

Date: 25.MAR.2008 07:53:13

1 PK

MAXH

6DB

200 MHz 1 GHz

dBµV

/m

dBµV

/m

TDF

Demod FM

RBW 120 kHz

MT 100 µs

PREAMP OFFAtt 10 dB

DC

1 GHz

0

10

20

30

40

50

60

70

80

90

100

1

Marker 1 [T1 ]

102.62 dBµV/m

441.120000000 MHz

Date: 25.MAR.2008 08:32:57

Antenna

Mobile Cell phone noise around 800MHz and 1.6 GHz

Walky-talky noise around 446.20MHz

Other discontinuous noise in the following frequencies - 242.36Mhz, 394.24Mhz, 938.52Mhz, 1.8653Ghz, 2.143Ghz, 2.425Ghz, 2.725Ghz, 2.815Ghz

I. Project Overview 1.3. Process

243

Process

Truck dock

Storage

ETV

(Elevator

Transfer

Vehicle)

· Inefficiency exist on warehousing and shipment

- Inefficiency exist in weighing scale and X-ray

- Lack of visibility, no dedicated location for cargo (before and after of the process)

- Delay in receiving cargo due to non real-time update on inspection

Issues

· Bottleneck of cargo shipping process

- Layout issue: insufficient ETV gates

- At peak time, High usage rate of ETV

- Inefficient of equipment usage

· Traditional Method

- Insufficient human resource at peaking time

- High dependency on forklift and operator

- Inspection and checking are done manually

· Lack of visibility on the specific cargo location

- Process time delay for cargo picking duet to manual recognition

- Insufficient presentation (paper) on cargo location in storage area

- Poor Floor space index at storage

Workstation

I. Project Overview 1.3. Process issues

Issues in Processes

244

Process

Perishables

Dangerous

Cargo

Location Issue

- location identification is done by manually (e.g. naked eyes)

- Mismatch of location (physical location Versus location in the system)

Status

- Issues in temporary storage (e.g. during transition)

Exceptional case handling

- Impossible to detect exceptions automatically (generally manual check)

- Manual claim handling, Not enough environmental data collection

Issues

Process

- Difficult to use DGR for searching information of DG

- Accident detection is totally dependent on the workers’ naked eyes.

- Accident notification by cell phone (or two way radio) might lead delay to clean up

Storage & Handling

- Hard to find the stored location of DG and whether against the separate rule or not.

- To establish the cause of accident is impossible.

- Accident detection

Access to DG area

- No restriction of accessing to DG area

Others

DG cargo tag is written by hand

Dual working for writing DG information by DG manager

I. Project Overview 1.3. Process issues

Issues in managing special cargo and events

II Technologies

2.1. Process redesign & Discrete Event

Simulation

2.2. Automation Technologies

2.3. System Overview

2.4. PDA Application

2.5. PC Application

2.6. 3D Modeling and Monitoring

2.7. Special Cargo Management

2.8. Cargo Dashboard

246

II. Technologies 2.1. Process redesign &

Discrete Event Simulation

What if simulation: with different KPI (e.g. process time, cost, throughput etc.)

Use of different simulation tools considering different objectives

EXTEND

Delmia ETV build-up Capacity

Forklift Travel Distance per pallet

247

II. Technologies 2.2. Automation Technologies

RFID Tech.

- Using RFID & sensor technology, we

can easily acquire cargo information &

synchronize information

AIDC* (RFID/WSN)

Control Sys. 1

2.

Automatic Pallet Feeding System

- Design of automatic pallet feeding

system

- Resolution of layout problem

Automation

Application of AIDC & Design of automation technology for cargo environment

AIDC*: Automatic Identification and Data Collection

Air Cargo Monitoring System

[Software Platform]

Web 2.0 RIA Platform Flex EXP

+

Special

Cargo

General

Cargo

ULD

Tracking

Status

Management

II. Technologies 2.3. System Overview

Solution Scope (Example)

249

Overall Solution Architecture

• Information Service

• Support decision making

•Knowledge creation from raw

data

Various

Application

• Modeling your own

business process.

•Automated Decision

BPM

Solution

• Real-time Data Capturing

& Filtering

EPC

Network

• RFID (900MHz, 433MHz)

• Barcode (1D, 2D)

• Sensor Network(2.4

GHz)

AIDC

Technology

II. Technologies 2.3. System Overview

-Cargo Tracking (3D)

- ULD management

-General Cargo

-Perishable Cargo

-Dangerous Cargo

-Mobile Maintenance

- Real time cargo knowledge management

II. Technologies

Object

To make a useful software for workers

at air cargo terminal with

RFID/Barcode Handheld Reader.

Features

RFID Card Log-in

MAWB and ULD Acceptance

SKID Storing at Boundary

ULD Build-up at Workstation

ULD Checkout at Airside Gate

ULD Load on Aircraft

Advantages

Optimized for mobile handheld reader

Whole cargo exporting process is

reflected.

Barcode/RFID based user identification

secures the information.

250

• Screen Shot

Log-In Acceptance

Build-up Load

스샷삽입

2.4 PDA Application

The developed solution support all the process activities in cargo .

It reduced manual input and support user friend human computer interaction.

It is based on Web 2.0 Technology.

Currently supports 5 language and easily support other languages.

II. Technologies 2.5. PC Application

Cargo managers and operators can easily identify: where the specific cargo is; what

condition they have (.e.g. emergency); progress of task (late, on time, etc)

2.6. 3D Modeling &

Monitoring II. Technologies

The solution support special cargo handling such as perishable

goods and Dangerous Goods

2.7 . Special cargo management II. Technologies

II. Technologies

Object

For managers and executives to

monitor the statistical information of

the air cargo warehouse terminal

process.

Features

Cargo Process Time

Percentage of On-Time

Daily Traffic by Destinations

Accumulated Traffic by Destinations

Number of Flight per Day

Trend of Cargo Stock

Advantages

Offers various charts of key

performance indicators of air cargo

terminal process.

Increases the speed of decision making.

254

• Screen Shot

2.8 Cargo Dashboard

Chart

Chart Chart

Cover flow Monitoring

III

Benefit

1

Provision of Real time Visibility .

2 Proactive and Reactive Management of Cargo Event

3

Management of Process Bottlenecks Based on Real-time Data Streams .

4

Provide Good grip on the all activities in the cargo terminal .

5 Automatic Location identification of Inventory and Containers

6 Reduce human input errors

7 Business Process Automation

III. Benefits

8 Reduce Claim Management Time, Reduce number of claim issued

9 Real Time Calculation of Cargo Statistics

10 ………

257

Thank you!


Priorities for Airfreight: What Have We Learned Today?

↗ Moderator: » Matt Preiss, Regional Customer Service Manager – MESA & Asia

Pacific, British Airways World Cargo

↗ Panelists: » Nicklas Schlingensiepen, Head of Airfreight Operations & Compliance,

Asia Pacific, DHL Global Forwarding

» Alan Wright, Vice President, Global Cargo Operations, Swissport

» Howard Stone, Director Aviation Security, UPS

» Michael Morey, Director Marketing and Business Development, Air Canada

CHAIRMAN’S CLOSING REMARKS

Matt Preiss, Regional Customer Service Manager –

Africa, MESA & Asia Pacific, British Airways World Cargo

Documents

TECHNOLOGY & INNOVATION - worldtek.com · Think again! World Cargo Symposium ... Innovation is a key priority across Novartis businesses ... the RFID system design can discriminate