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““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
July 21, 2003 LIS 7050 - Jose
Larry Neal
Technology:Impacting and Enabling
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
Today’s DiscussionToday’s Discussion
How does technology impact the design How does technology impact the design of services and facilities?of services and facilities?
How does technology impact you, your How does technology impact you, your career, and your work environment?career, and your work environment?
How can a library use technology to How can a library use technology to empower and enable its customers?empower and enable its customers?
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
How does technology impact the How does technology impact the design of services and facilities?design of services and facilities?
It changes constantly
IIt changes everything
It changes nothing
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
1980s1980s1982 – barcodes1982 – barcodes1982 – materials theft detection system1982 – materials theft detection system1983 – personal computers1983 – personal computers1984 – fax machine1984 – fax machine1984 – music CDs1984 – music CDs1984 – VHS videos1984 – VHS videos1985 – automated circulation and online catalog1985 – automated circulation and online catalog1985 – modem for online database searching1985 – modem for online database searching1985 – word processing, spread sheets, databases1985 – word processing, spread sheets, databases1986 – CD-ROM drive1986 – CD-ROM drive1988 – desktop publishing, laser printer1988 – desktop publishing, laser printer1988 – ordering materials electronically1988 – ordering materials electronically1989 – Kurzweil reader1989 – Kurzweil reader
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
1990-19941990-1994
1991 – electronic copy cataloging1991 – electronic copy cataloging1991 – local area network1991 – local area network1991 – TTY/TDD for hearing impaired 1991 – TTY/TDD for hearing impaired 1992 – voice mail/automated attendant1992 – voice mail/automated attendant1993 – public dial-in access to catalog1993 – public dial-in access to catalog1993 – telephone overdue notification and renewals1993 – telephone overdue notification and renewals1993 – receipt printers for date due1993 – receipt printers for date due1993 – e-mail1993 – e-mail1994 – Internet access1994 – Internet access
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
1995-19991995-1999
1995 – library Web site1995 – library Web site1995 – self-checkout station1995 – self-checkout station1995 – remote authentication for subscription databases1995 – remote authentication for subscription databases1995 – electronic professional discussion lists1995 – electronic professional discussion lists1996 – e-mail/forms-based reference1996 – e-mail/forms-based reference1997 – intranet1997 – intranet1998 – debit card system for copiers and printers1998 – debit card system for copiers and printers1998 – Web-based subscription databases 1998 – Web-based subscription databases 1999 – e-mail notification for overdue materials1999 – e-mail notification for overdue materials1999 – digitized local history collection1999 – digitized local history collection
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
2000-20022000-2002
2000 – DVDs 2000 – DVDs 2000 – flat-panel monitors2000 – flat-panel monitors2000 – Web-based online catalog2000 – Web-based online catalog2000 – eBook single purpose readers2000 – eBook single purpose readers2001 – patron-initiated inter-library loan2001 – patron-initiated inter-library loan2001 – wireless network2001 – wireless network2002 – 24-hour chat reference2002 – 24-hour chat reference2002 – interactive homework help via chat2002 – interactive homework help via chat2002 – firewall2002 – firewall2002 – e-mail reminder of items that will be due shortly2002 – e-mail reminder of items that will be due shortly2002 – database-driven Web site2002 – database-driven Web site
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
General TrendsGeneral Trends
Faster serviceFaster service24-hour availability24-hour availabilityPhysically smallerPhysically smallerUser-centered designUser-centered designSelf serviceSelf serviceStaff handles more complicated transactions and Staff handles more complicated transactions and questionsquestionsStandardizationStandardizationDigital divide increasingDigital divide increasingIncreased government regulationIncreased government regulation
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
It Changes NothingIt Changes Nothing
““Our mission is to provide books and other Our mission is to provide books and other materials to inform, entertain, and provide materials to inform, entertain, and provide for the intellectual development and for the intellectual development and enrichment of the community. The library enrichment of the community. The library also serves as a place for children and also serves as a place for children and adults to discover the joy of reading and adults to discover the joy of reading and the value of libraries.”the value of libraries.”
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
Impact of a New ServiceImpact of a New Service
Biometric library cardsBiometric library cards
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
What are the issues?What are the issues?
Cost/benefit analysisCost/benefit analysis– Acquisition, installation, training, space allocation, Acquisition, installation, training, space allocation,
maintenance, repair, administration, replacementmaintenance, repair, administration, replacement– Service becomes faster, more efficient, more options, Service becomes faster, more efficient, more options,
easier to useeasier to use
Patron acceptancePatron acceptance
Legal implicationsLegal implications
Operational issuesOperational issues– How reliable? Feature rich? Easy to use? Quick and How reliable? Feature rich? Easy to use? Quick and
easy to repair? Can still operate without?easy to repair? Can still operate without?
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
Impact on Facilities DesignImpact on Facilities Design
New types of rooms – computer labs, New types of rooms – computer labs, videoconferencingvideoconferencing
Conveyor beltsConveyor belts
Flexibility for future useFlexibility for future use
Is incorporated in multiple systems, e.g., Is incorporated in multiple systems, e.g., security system, heating/coolingsecurity system, heating/cooling
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
Furniture DesignFurniture Design
Cables and computers should be neither seen Cables and computers should be neither seen nor heardnor heard
Try to keep design flexible for future Try to keep design flexible for future equipmentequipment
Public wants power and personal data accessPublic wants power and personal data access
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
Self Check StationsSelf Check Stations
An obvious addition to an early 1990s An obvious addition to an early 1990s circulation desk.circulation desk.
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
Self Check StationsSelf Check Stations
Better integration designed around self Better integration designed around self service from around 2000.service from around 2000.
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
Self Check StationsSelf Check Stations
Self-checks that didn’t cross the road Self-checks that didn’t cross the road (2001).(2001).
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
Self Check StationsSelf Check Stations
Third generation user-centered design, Third generation user-centered design, 2003 prototype RFID/Smart card station.2003 prototype RFID/Smart card station.
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
Computer WorkstationsComputer Workstations
Some with backs to walls to increase privacySome with backs to walls to increase privacy
Can be attractive with flat panel monitors and Can be attractive with flat panel monitors and compact design PCs or thin clientscompact design PCs or thin clients
Users still need some “personal space”Users still need some “personal space”
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
Security Gate DesignSecurity Gate Design
Avoid gates that call Avoid gates that call out “climb me”out “climb me”
Use wood studs Use wood studs rather than steel near rather than steel near security gates at security gates at public entrancepublic entrance
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
How does technology affect you, How does technology affect you, your career, and your work your career, and your work
environment?environment?
technologyFlintsto
nesJetso
ns
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
Basic Skills You Should HaveBasic Skills You Should Have
Ability to use a PCAbility to use a PCAbility to use advanced search features of Ability to use advanced search features of online catalogs, Internet search engines, and online catalogs, Internet search engines, and subscription databasessubscription databasesAbility to identify credible Web-based Ability to identify credible Web-based resources amongst a sea of crapresources amongst a sea of crapFamiliarity with e-mail, word processing, and Familiarity with e-mail, word processing, and spread sheet applicationsspread sheet applicationsVoice mail, phone systemVoice mail, phone systemTroubleshoot printers, copiers, fax machinesTroubleshoot printers, copiers, fax machines
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
Nice to KnowNice to Know
HTML/Web page designHTML/Web page design
Photo editingPhoto editing
ChatChat
Database design, e.g., Microsoft AccessDatabase design, e.g., Microsoft Access
Presentation software, e.g. Microsoft Presentation software, e.g. Microsoft PowerPointPowerPoint
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
What Is Your Technical What Is Your Technical Orientation?Orientation?
Techno-phobeTechno-phobe
Techno-go-with-the-flowTechno-go-with-the-flow
Techno-guruTechno-guru
Techno-geekTechno-geek
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
Job Titles for Techno-GurusJob Titles for Techno-Gurus
Coordinator of Automation & Technology Coordinator of Network Services Head of Automation Head of Electronic ServicesInternet Services Coordinator Network Administrator Network Librarian Systems Department Head Systems Librarian Systems Manager Systems Technician Webmaster
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
ResourcesResources
Library and Information Technology Library and Information Technology Association (Association (www.lita.orgwww.lita.org))
Michigan Library Association – Library Michigan Library Association – Library Technologies Division (Technologies Division (www.mla.lib.mi.uswww.mla.lib.mi.us))
Web4Lib, Lib-NT discussion listsWeb4Lib, Lib-NT discussion lists
Non-library technical publications, e.g., Non-library technical publications, e.g., Network World, eWeek, InfoWorldNetwork World, eWeek, InfoWorld
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
Your Work EnvironmentYour Work Environment
Bleeding edgeBleeding edgeDreamers, visionaries, dillusionariesDreamers, visionaries, dillusionariesDirector is risk-takerDirector is risk-takerGreatest chance to impact product developmentGreatest chance to impact product developmentMay get a discount for being a beta testerMay get a discount for being a beta testerGlobal/national prestige/cool/egoGlobal/national prestige/cool/egoCan be painfulCan be painfulWatch out for public perceptionWatch out for public perceptionSingle vendorSingle vendorRapid prototyping, frequent changeRapid prototyping, frequent change
Leading edgeLeading edgeCore features of product readyCore features of product readyExpensiveExpensiveInnovator/early adopterInnovator/early adopterStatewide/local prestigeStatewide/local prestige
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
Your Work EnvironmentYour Work Environment
AverageAverageStable product, well testedStable product, well tested
Usually multiple vendorsUsually multiple vendors
Less expensiveLess expensive
Tried and trueTried and true
Laggards/RejectersLaggards/RejectersPoor funding precludes adoptionPoor funding precludes adoption
Not cost effectiveNot cost effective
Don’t have staff to supportDon’t have staff to support
CluelessCluelessPoor management/planningPoor management/planning
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
QuestionQuestion
Where are the library’s “family jewels” Where are the library’s “family jewels” kept?kept?
a) Director’s office
b) Storytime room
c) Bookmobile garage
d) Computer equipment room
e) Local pawn shop
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
Dealing with Techno-Billē Dealing with Techno-Billē TightpantsTightpants
Where did this person come from?Where did this person come from?
Why is this person so powerful?Why is this person so powerful?
What’s up with this person?What’s up with this person?
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
Tips for a Successful InteractionTips for a Successful Interaction
Become as self sufficient as possible Become as self sufficient as possible RebootRebootCheck the obvious (e.g., monitor on?)Check the obvious (e.g., monitor on?)Ask a co-workerAsk a co-worker
Be helpfulBe helpfulWrite down the exact error message.Write down the exact error message.Describe how to duplicate the error.Describe how to duplicate the error.Write down what solutions were attempted.Write down what solutions were attempted.If it’s not urgent, try it again later.If it’s not urgent, try it again later.Be patient, but also explain what services are being Be patient, but also explain what services are being negatively impacted if it is a priority.negatively impacted if it is a priority.Offer help, even if it’s just to show how to duplicate the Offer help, even if it’s just to show how to duplicate the problem.problem.
Offer small bribesOffer small bribes
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
How can a library use technology How can a library use technology to empower and enable its to empower and enable its
customers?customers?
“At CMPL we use technology to do what machines do well so people are free to do what they do well: help other people. We strive to create a customer-oriented environment focused on giving people what they want. If it’s there, we’ll try it. If it works, we keep it. If it doesn’t work, we move on. When it comes to technology at CMPL there is one certainty–what can change, will change.”
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
20032003
radio frequency radio frequency identification (RFID) tagsidentification (RFID) tags
Smart-chip library cardsSmart-chip library cards
wireless “hot spot”wireless “hot spot”
thin clientsthin clients
automated Internet station automated Internet station schedulingscheduling
online librarian on callonline librarian on call
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
Automated Materials HandlingAutomated Materials Handling
Machine takes over repetitive Machine takes over repetitive staff tasksstaff tasks– Unloading materials from book Unloading materials from book
dropdrop– Checking inChecking in– Reactivating securityReactivating security– Rough sortingRough sorting– Placing on book truck cartsPlacing on book truck carts– Removing book from holds shelf Removing book from holds shelf
and delivering to customer at and delivering to customer at driveup or in the librarydriveup or in the library
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
Automated Materials HandlingAutomated Materials Handling
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
2004-ish and beyond2004-ish and beyond
fines payment at self-checkout stationsfines payment at self-checkout stationsNCIP (protocol) for automated reciprocal NCIP (protocol) for automated reciprocal borrowingborrowingintrusion detection systemintrusion detection systemanti-spam softwareanti-spam softwarerecommender systems in catalogrecommender systems in cataloglibrary-mediated access to copyrighted digital library-mediated access to copyrighted digital materials on demand (music, movies)materials on demand (music, movies)““myLibrary” type applicationsmyLibrary” type applicationsinteractive online video referenceinteractive online video reference
““Technology: Impacting and Enabling” Technology: Impacting and Enabling”
Larry P. NealAssistant Director
Clinton-Macomb Public Library (MI)
(586) 226-5011