Graduate Orientation

Graduate OrientationTechnology Department

About the Technology Department Comprised of several groups:

User services▪ Call Center (outsourced)▪ Helpdesk▪ Laptop support and repair▪ Classroom support

Core services▪ Servers▪ Blackboard▪ Banner

Information Security▪ Encryption and training▪ Antivirus

Networking and Telecom▪ Internet access▪ Intrusion Prevention System▪ Quality of Service

OneCard Office

General information

Information located at:http://www.fitchburgstate.edu/technology

Call Center: 978-665-4500 1-866-520-7131 LiveChat

Helpdesk located at Conlon 236

User & Core Services

24x7 call center. Level 1 support. 978-665-4500 1-866-520-7131

Walk-up help Conlon 236, 8-8 M-Th, 8-5 Fr, 8-noon Sa Loaners are available

Need Help?

The Fitchburg State Help Desk supports: BlackBoard and Elluminate Distance

Learning Internet and Network Access GMail, Outlook, Entourage and Outlook

Web Application questions Hardware and OS issues Apple Computers and Windows

Computers

Falcon Key

Your unique username and password for accessing campus resources Blackboard credentials Computer Lab login Library resource access TK20 login

Information Security

Antivirus free of charge to all students. www.fitchburgstate.edu/technology/servi

ces

Encryption available free of charge to all students. Helpdesk appointment, x4500

eNac now required in dorms and student wireless.

Student Email

Moved to Gmail in October 2009.7GB mailbox limit.Accounts created overnight after

your first class registration.username@student.fitchburgstate.ed

uPassword is last six of your student

ID (printed at the bottom of your OneCard).

The J: drive

Anything uploaded to this drive letter is backed up and available off any networked computer on campus.

To access anywhere: http://files.fsc.edu

You must login to access this.

Need to purchase a laptop?Student Laptop specs and deals from

HP and Apple http://www.fitchburgstate.edu/technology/s

tucomp/

Wireless on campus

The new wireless system (802.11n) has been installed and is available in all buildings and green spaces around campus.

Use the SSID “student” – requires the eNac client Make sure all patches are installed for

your O/S Make sure an antivirus program is

updated and working on your system.

Wimba Pronto

New service coming to Fitchburg State.

IM, Internet Phone, Video Conference technology available to all classes.

Automatically assigns you to groups based upon your classes.

Get to this via any Blackboard class under the “Communication” option.

Software purchases

Located in the bookstore.Significant discounts:

Windows 7 Ultimate 32 bit $15 Windows 7 Ultimate 64 bit $15 Office Enterprise 2010 Win32 $15 Office 2011 for Mac $15 Visual Studio 2008 Win32 $15 Office SharePoint Designer 2007 $15

One copy per student, must have OneCard ID.

The OneCard

OneCard Office

The OneCard Office is located in the Anthony Building (Highland Ave) Open Monday - Friday: 8 A.M. – 5 P.M.

Open until 6:00 P.M. for the first two weeks of the Fall and Spring semester (Monday - Thursday).

www.fitchburgstate.edu/OneCard

The OneCard OneCard Uses

Acts as a Library Card

Recreation Center Access

Chartwells Dining Meal Plans

Access to Dorms and Academic Areas

Stored Value Accounts

Fitchburg State Underground Pub Access

Print Management

Student Discounts on and Off Campus

MART Bus Pass Admittance to

Sponsored Fitchburg State Events

And More…

Your OneCard is a Key!•Your OneCard is also used as a “Key” to

access certain areas at the college.

Resident Halls Academic Areas

Library Nursing Labs

Communication Media Labs

And others..

Pharos Printing

All open labs require a OneCard in order to print.

Conlon 113 Conlon 338 Conlon 339 Edgerly 106 Edgerly 210 Edgerly 202 Hammond 3rd Floor Labs Hammond Library McKay C175 Business Lab

Pharos Print Release Station

The OneCard System Has Four Stored Value Accounts

• Fitchburg Gold▫ Universal Account

• Falcon Dollars▫ Funds can only be used at Chartwells

• Dining Points▫ Money allowance associated with a meal plan▫ Funds can only be spent at Chartwells

• Book Advance▫ Book Advance Funds appear automatically for qualifying

financial aid recipients who have a pending credit.

Fitchburg Gold is Accepted At:•Bookstore (Follett)•Commuter Café •Holmes Dining•Laundry Machines•Vending Machines•OneCard Office•Comm. Media

Photo Lab •Health Services•Weston Box Office•MWCC Café

•Student Center•Photocopiers•Post Office•Ritazza Café•Rec Center•Residential &

Housing Services•Student Conduct•Wallace Civic

Center•AND MORE!Laundry Reader Vending Reader

Copy Reader

BbOne Off-Campus Fitchburg Gold Program

Use your OneCard Fitchburg Gold account at local area merchant establishments as payment for goods and services.

Current Merchants• Goombas• Domino’s Pizza• Papa John’s Pizza• CVS (John Fitch HWY)• CVS (Rollstone Rd.)• Campus Pizza & Variety• Slattery’s Restaurant• Papa Gino’s• New Options Café • Always Something GoodAnd more..

Look for this sign

Visit : www.fitchburgstate.edu/onecard For an Updated List of Merchants

Adding Money to your Fitchburg Gold Account via a Card Management Center (CMC)is Simple!

• Check Balances and Make Deposits to Your Fitchburg Gold Account

• Receipts are Available • Insert Cash or Swipe a Credit or

Debit Card• CMC machines only take $5, $10,

$20, $50 as well as AMEX, MASTERCARD, VISA and Discover

Or Visit the Fitchburg State OneCard Website and Add Money Online

• You can add funds using the My Accounts Web Page (link posted on our webpage)

• Or Log onto: blackboard.fitchburgstate.edu

www.fitchburgstate.edu/onecard

• Quick Balance Checks

• Print Off Statements

• Deposit Money Into Your Fitchburg Gold Account Using A Credit Or Debit Card

• Report A Lost Card To Freeze Your Funds

“My Accounts” at blackboard.fitchburgstate.edu

OneCard Discount Program Show your OneCard at local area merchant locations and

receive a discount for being affiliated with Fitchburg State University.

• We Have Over 30 Participating Members▫ Fast Food▫ Dine-In Restaurants▫ Car Wash▫ Cinemas▫ Roller Skating▫ Museum▫ Book Stores▫ Auto Body Shops

Look for this sign

Visit : www.fitchburgstate.edu/onecard for an Updated List of Merchants

OneCard Care

•Don’t lose your OneCard▫Treat it as you would a Credit Card or a

House Key $25 Replacement Fee if Lost or Stolen

▫Keep your card protected!DO NOT: Punch Holes in the Card Bend the Card Lend to others Place next to magnetic devices Use as an Ice Scraper!

Office of the RegistrarWeb 4 Student Self Service

RegistrationGrades

Transcripts

http://web4.fitchburgstate.edu

Come visit us in our new location in the Anthony Building

Fitchburg State University Library

http://www.fitchburgstate.edu/library/

Research Assistance•Email, phone, IM and in person assistance•One-on-one research appointments with

subject specialist librarians

http://www.fitchburgstate.edu/library

Resources•Over 100 subject specific databases with full-

text articles •Library LibGuides – resources by subject •Remote database access with Falcon ID and

password

http://www.fsc.edu/library

Document Delivery/Circulation

•Check out books with OneCard and proof of registration

•Distance learning students can receive books by mail and articles via email

http://www.fitchburgstate.edu/library

Computer Use

•Wireless available at Library•PCs available on first floor of Library –

login with Falcon ID and password

http://www.fitchburgstate.edu/library

Questions?