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part 1 Multiple Choice Multiple Answer Question TQM can never flourish if the staff are:- Correct Answer Scared of their bosses , Worried about losing jobs , Afraid of being reprimanded if there are mistakes Y our Answer Scared of their bosses , Worried about losing jobs , Afraid of being reprimanded if there are mistakes Multiple Choice Single Answer Question Quality problem solving tool is used to :- Correct Answer Improve quality Y our Answer Improve quality Multiple Choice Single Answer Question The concept of qu ality circle was mooted by :- Correct Answer Prof. Kaoishikawa Y our Answer Prof. Kaoishikawa Match The Following Question Correct Answer Y our Answer SMED Setup time reduction Setup time reduction 5 'S Cleanliness T otal productive maintenance Muda elimination Waste elimination Waste elimination Poka-Yoke Error proofing Error proofing

Technique for Operation Effieciency

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part 1

Multiple Choice Multiple Answer 

QuestionTQM can never flourish if the staff are:-

Correct Answer 

Scared of their bosses , Worried about losing jobs , Afraid of being reprimanded if thereare mistakes

Your Answer 

Scared of their bosses , Worried about losing jobs , Afraid of being reprimanded if thereare mistakes

Multiple Choice Single Answer 

QuestionQuality problem solving tool is used to :-

Correct Answer 

Improve qualityYour Answer 

Improve quality

Multiple Choice Single Answer 

Question

The concept of quality circle was mooted by :-Correct Answer 

Prof. Kaoishikawa

Your Answer 

Prof. Kaoishikawa

Match The Following

QuestionCorrect Answer 

Your Answer 

SMEDSetup time reduction

Setup time reduction

5 'S

Cleanliness

Total productive maintenanceMuda elimination

Waste eliminationWaste elimination

Poka-Yoke

Error proofingError proofing

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Multiple Choice Single Answer 

Question

Allowing worker's to stop machine / assembly line if they believe that product quality is below standard' is an example of :-

Correct Answer 

EmpowermentYour Answer 

Involvement

Select The Blank 

Question

Kaizen is ________ supported process.

Correct Answer Management

Your Answer 

Workmen

Select The Blank 

QuestionRatio of ________ to the number of pieces inspected is called fraction defectives.

Correct Answer 

 Number of item rejected

Your Answer  Number of item rejected

Multiple Choice Single Answer Question

Histogram always indicates :-

Correct Answer Only height

Your Answer 

Percentage defect

Multiple Choice Single Answer 

Question

List of customers, to carry out parato analysis to identify customers who gives businessincludes :-

Correct Answer 

Present & past customersYour Answer 

Present & past customers

Multiple Choice Single Answer 

Question

Implication of Quality problem is:-

Correct Answer 

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Gap in performance

Your Answer 

Gap in performance

Multiple Choice Multiple Answer 

QuestionSteps to six sigma process consists of :-

Correct Answer 

Identify the work you do , Identify your customers , Map the processYour Answer 

Identify the work you do , Identify your customers , Map the process

Multiple Choice Single Answer Question

From scatter diagram the strength of relationship between two variables or associated set

of data can be inferred from the examination of the shape of :-

Correct Answer Cloud

Your Answer Cloud

True/False

Question Non-availability of files /document in time is a problem to be addressed by office TPM.

Correct Answer 

TrueYour Answer 

True

Select The Blank 

Question

 ________ used to detect drop in air pressure.Correct Answer 

Buzzers / alarms

Your Answer 

Locators

Multiple Choice Single Answer 

QuestionTQM is a way to improve quality of product and service :-

Correct Answer 

ContinuouslyYour Answer 

Continuously

Multiple Choice Multiple Answer 

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Question

The aim of education & training under TPM is :-

Correct Answer To develop abilities to respond quickly to abnormalities , To develop abilities to discover 

analyze malfunction

Your Answer To develop abilities to respond quickly to abnormalities , To develop abilities to discover 

analyze malfunction , To have multiskilled employees in all departments

Match The Following

Question

Correct Answer 

Your Answer In scatter diagram, the strength of relationship can be determined

By "correlation coefficient"

By "correlation coefficient"

The scatter diagram provides the technique to establishThe possible relationship between a pair of variables

The possible relationship between a pair of variablesThe scatter diagram displays

The pair of data as a cloud of points

The pair of data as a cloud of points

The scatter is also known asCorrelation diagram

Correlation diagram

True/False

Question

Flow chart is pictorial representation of the steps in production control.Correct Answer 

False

Your Answer True

Multiple Choice Single Answer 

QuestionPareto's analysis underlines & operates philosophy of :-

Correct Answer 

Vital few = trivial manyYour Answer 

Vital few = trivial many

Multiple Choice Single Answer 

Question

Pareto diagram always indicate magnitude of :-

Correct Answer 

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Defect

Your Answer 

Influence of defect

True/False

QuestionBy cutting the cost of quality, profitability decreases.

Correct Answer 

FalseYour Answer 

False

Multiple Choice Single Answer Question

Check sheet is easy to use because it is :-

Correct Answer 

Simplest toolYour Answer 

Simplest tool

True/False

Question

The flow charts are prepared to enhance the employees understanding of the process byindicating interrelationship within the process.

Correct Answer 

TrueYour Answer 

True

Multiple Choice Single Answer 

Question

Abnormal variations can occur if :-Correct Answer 

There are assignable causes

Your Answer 

There are assignable causes

Multiple Choice Multiple Answer 

QuestionTypes of Poka-Yoke are :-

Correct Answer 

Prevention type Poka-Yoke , Detection type Poka-YokeYour Answer 

Prevention type Poka-Yoke , Detection type Poka-Yoke , Standards type Poka-Yoke

True/False

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Question

Control limits of control charts should be revised from time to time as additional data is

accumulated.Correct Answer 

True

Your Answer True

Select The Blank Question

Kaizen is an excellent method to involve ________ to unearth & eliminate hidden waste.

Correct Answer 

EmployeesYour Answer 

Employers

Multiple Choice Multiple Answer Question

To reduce Muda of transport, techniques used are :-Correct Answer 

Cellular layout , Method study , 5 'S

Your Answer 

Cellular layout , Method study , 5 'S

Select The Blank 

QuestionCp for six sigma process is ________ 

Correct Answer 

2Your Answer 

2

Select The Blank 

Question

 ________ participants in monthly meeting(MRM)

Correct Answer GM, operation heads, corporate functional heads

Your Answer 

Department heads & supervisors

True/False

QuestionProcessing cost of a product is mainly decided by conversion process.

Correct Answer 

True

Your Answer 

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True

Select The Blank Question

Production in last shift & production plan for next shift is discussed during ________.

Correct Answer Shift beginning & shift end/change meeting

Your Answer 

Shift beginning & shift end/change meeting

Multiple Choice Multiple Answer 

Question

Material Supply on DSL basis helps :-Correct Answer 

To eliminate handling , To reduce transporting , To reduce inspection

Your Answer 

To eliminate handling , To reduce transporting , To reduce inspection

True/FalseQuestion

Inadequate maintenance of machine leads to muda of defects

Correct Answer 

TrueYour Answer 

True

True/False

Question

Most of the external setups are treated as internal setup.Correct Answer 

True

Your Answer False

Multiple Choice Multiple Answer 

QuestionBenefits from SMED are :-

Correct Answer 

Reduce work in process , Better average daily production , Increase capacityYour Answer 

Reduce work in process , Better average daily production , Increase capacity

Multiple Choice Multiple Answer 

Question

Typical examples of process benchmark are :-

Correct Answer 

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Procurement procedures , Budgeting , Recruitment

Your Answer 

Procurement procedures , Budgeting , Recruitment

True/False

QuestionLow level of delegation is an example of muda in office.

Correct Answer 

TrueYour Answer 

False

Multiple Choice Multiple Answer Question

Histograms are useful to :-

Correct Answer 

Measure the current pattern & extent of variation , Assess current conformance tospecification & scope of improvement , Determine whether or not the process is in the

state of controlYour Answer 

Measure the current pattern & extent of variation , Assess current conformance to

specification & scope of improvement , Determine whether or not the process is in the

state of control

Multiple Choice Multiple Answer 

QuestionWhile preparing scatter diagram following precautions are to be taken :-

Correct Answer 

Data should be properly stratified & should be collected for full range , Scale selectedshould be right to avoid wrong conclusions , Data should be free from bias or undue

importance

Your Answer Data should be properly stratified & should be collected for full range , Scale selected

should be right to avoid wrong conclusions , Data should be free from bias or undue

importance

Multiple Choice Single Answer 

Question

Through continuous improvement in the process & procedures, kobetsu-kaizen iscontinuously improve utilization of :-

Correct Answer 

Worker, equipment & materialYour Answer 

Workers & materials

True/False

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Question

Every department should make their own rules of standardization.

Correct Answer False

Your Answer 

False

Multiple Choice Single Answer 

QuestionQuality circle should consist adequate experienced members between :-

Correct Answer 

8 to 10

Your Answer 8 to 10

Multiple Choice Single Answer 

Question Number of kaizen in Group kaizen categories are :-

Correct Answer Two to three per year 

Your Answer 

As many as management decides

Select The Blank 

Question

Flow chart helps to provide clarity of the ________ without visiting actual spot.Correct Answer 

Process

Your Answer Process

Multiple Choice Single Answer Question

Gap in performance = Ideal situation minus :-

Correct Answer 

Current situationYour Answer 

Current situation

Select The Blank 

Question

Seminar talks and video show are organized to introduce TPM concept to ________ Correct Answer 

General employees

Your Answer 

General employees

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part-2

True/FalseQuestion

Process capability index Cp is a measure of capability of the process to meet the

specification limits.Correct Answer 

True

Your Answer True

Select The Blank 

QuestionBasic objective of control chart is to ________ the variation due to chance & assignable

cause.

Correct Answer Separate out

Your Answer 

Eliminate

Multiple Choice Single Answer 

Question

Quality problem solving tool is used to :-Correct Answer 

Improve quality

Your Answer Improve quality

Multiple Choice Single Answer Question

Kaizen process is built on PDCA cycle, where P represents :-

Correct Answer PLAN

Your Answer 

PLAN

Multiple Choice Single Answer 

Question

One Green Belt may head a team of :-

Correct Answer 20 employees

Your Answer 20 employees

Select The Blank 

QuestionFlow chart helps to dissect a process for better understanding & ________ of process.

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Correct Answer 

Analysis

Your Answer Analysis

Select The Blank Question

 ________ analysis is a central tenet of Kaizen.

Correct Answer Root cause

Your Answer 

Root cause

True/False

Question

Defects are not the consequences of human errors.

Correct Answer False

Your Answer False

Multiple Choice Multiple Answer 

QuestionBenefits of Daily work management are :-

Correct Answer 

Improve resource utilization through gap analysis , Faster response to customer needs ,Better communication

Your Answer 

Improve resource utilization through gap analysis , Faster response to customer needs ,Better communication

Select The Blank Question

Due to SMED, ________ time cuts down.

Correct Answer 

WaitingYour Answer 

Waiting

Multiple Choice Multiple Answer 

Question

Limitation of quality circles are :-Correct Answer 

Problems headed by worker group must be simple & within their limit , Unions in India

are reluctant , Management is also not open for union

Your Answer 

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Problems headed by worker group must be simple & within their limit , Unions in India

are reluctant , Management is also not open for union

Multiple Choice Single Answer 

Question

In traditional manufacturing line :-Correct Answer 

Cycle time is more

Your Answer Cycle time is more

Select The Blank 

QuestionEach quality characteristic has permitted variation & is equal to ________.

Correct Answer 

USL - LSL

Your Answer USL - LSL

Multiple Choice Single Answer 

Question

Assignable causes :-

Correct Answer Can be eliminated

Your Answer 

Can be eliminated

Multiple Choice Multiple Answer 

QuestionAfter finding out the solution & working on it, the equally important job is :-

Correct Answer 

Prepare for the presentation of your work , Explain the progress by presentation tosteering committee , Convince committee for financial help for running the project

Your Answer 

Prepare for the presentation of your work , Explain the progress by presentation to

steering committee , Convince committee for your next project

True/False

QuestionGap analysis for production & dispatches is discussed in monthly meeting.

Correct Answer 

FalseYour Answer 

False

True/False

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Question

Most of the external setups are treated as internal setup.

Correct Answer True

Your Answer 

False

Multiple Choice Multiple Answer 

QuestionFew main steps to construct a Histogram after deciding classes, class width & class

 boundaries are :-

Correct Answer 

Compute mid-point of the class (cell) & fill up the tally sheet determining the cell or classinto which each value falls , Count the tally marks i.e. frequency in each class &

construct a histogram by plotting a bar graph for each class , Analyze & conclude

whether process is is meeting the requirement or not & take connective actions if needed.

Your Answer Compute mid-point of the class (cell) & fill up the tally sheet determining the cell or class

into which each value falls , Count the tally marks i.e. frequency in each class &construct a histogram by plotting a bar graph for each class , Analyze & conclude

whether process is is meeting the requirement or not & take connective actions if needed.

Multiple Choice Single Answer Question

Pricing in JIT purchasing is done by

Correct Answer Buyer and seller together 

Your Answer 

Buyer and seller together 

Multiple Choice Single Answer 

QuestionThe first step in setup time operation studies is to time each setup, took, review task & :-

Correct Answer 

Separate internal & external setup task 

Your Answer Separate internal & external setup task 

Select The Blank Question

Poka Yoke is ________.

Correct Answer Simple technique

Your Answer 

Simple technique

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Select The Blank 

Question

To find out root cause ________usedCorrect Answer 

Why-why Technique

Your Answer Why-why Technique

Multiple Choice Multiple Answer Question

Steps to six sigma process consists of :-

Correct Answer 

Identify the work you do , Identify your customers , Map the processYour Answer 

Identify the work you do , Identify your customers , Map the process

True/FalseQuestion

Daily work management can also be extended to non manufacturing areas like procurement, QA, HRD etc.

Correct Answer 

True

Your Answer True

Select The Blank Question

 ________ % of quality problems are due to individual errors.

Correct Answer 15

Your Answer 

15

Multiple Choice Single Answer 

Question

Ishikawa diagram is also known as :-Correct Answer 

Cause & effect diagram

Your Answer Cause & effect diagram

True/FalseQuestion

Implementation of all 8 TPM pillar activities must start at a time .

Correct Answer 

False

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Your Answer 

True

Match The Following

Question

Correct Answer Your Answer 

Review your efforts & success achieved

Check Check 

Act about the causes found out

Do

DoCollect the initial data for the problem

Plan

Plan

Actions further after reviewing the progressAct

Act

Select The Blank 

Question

Technique involved in listing of setup task, establishing technological relationship between tasks, drawing arrow diagram is called as ________.

Correct Answer 

 Network diagramYour Answer 

 Network diagram

True/False

Question

U-Line layout is better than straight lime layout.Correct Answer 

True

Your Answer 

True

Select The Blank 

QuestionPoka-Yoke devices under category use ________ to distinguish between similar parts

which may be assembled in wrong position.

Correct Answer Color coding

Your Answer 

Color coding

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Multiple Choice Multiple Answer 

Question

Benefits from the standardized containers areCorrect Answer 

Minimization of transit damages , Ease in verification of quantity of parts , Automatic

signal to supplier to replenish stock Your Answer 

Minimization of transit damages , Ease in verification of quantity of parts , Automatic

signal to supplier to replenish stock 

Multiple Choice Single Answer 

Question

 Number of kaizen in Group kaizen categories are :-Correct Answer 

Two to three per year 

Your Answer 

Two to three per year 

True/FalseQuestion

Graph is a tabulated representation of the data which is easily understandable at a glance.

Correct Answer 

FalseYour Answer 

False

Multiple Choice Single Answer 

Question

Time required to study blue prints / drawing is included in :-Correct Answer 

Setup time

Your Answer Setup time

Multiple Choice Multiple Answer 

QuestionActions that can be thought for the process having process capability is higher than

specification tolerance are

Correct Answer 100 % inspection is required , Reduce variability , Possibility of squeezing tolerances

Your Answer 

100 % inspection is required , Reduce variability

Multiple Choice Single Answer 

Question

Withdrawal kanban is presented by :-

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Correct Answer 

C- kanban

Your Answer C- kanban

Multiple Choice Multiple Answer Question

The aim of education & training under TPM is :-

Correct Answer To develop abilities to respond quickly to abnormalities , To develop abilities to discover 

analyze malfunction

Your Answer 

To develop abilities to respond quickly to abnormalities , To develop abilities to discover analyze malfunction , To have multiskilled employees in all departments

Multiple Choice Multiple Answer 

QuestionTo draw control charts, sample must be representative of homogeneous segment of 

 production for which :-Correct Answer 

The items of the sample should be from the same machine setting , The items should be

of the same batch , Items should be made from the same raw material batch

Your Answer The items of the sample should be from the same machine setting , The items should be

of the same batch , Items should be made from the same raw material batch

Select The Blank 

Question

To eliminate muda of processing, ________ exercise is essential.Correct Answer 

ECRS

Your Answer MOST

Multiple Choice Multiple Answer 

QuestionCleaning your own area/equipments gives benefits of :-

Correct Answer 

You know your self how to avoid dust , When you touch while cleaning you may find afault , Saving of further failure due to dust

Your Answer 

You know your self how to avoid dust , When you touch while cleaning you may find afault , Saving of further failure due to dust

True/False

Question

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Performance benchmarking does not involves comparison of financial ratios at the

aggregate level.

Correct Answer False

Your Answer 

False

Multiple Choice Multiple Answer 

QuestionMaterial Supply on DSL basis helps :-

Correct Answer 

To eliminate handling , To reduce transporting , To reduce inspection

Your Answer To eliminate handling , To reduce transporting , To reduce inspection

Multiple Choice Single Answer 

QuestionChance causes :-

Correct Answer Cannot be identified

Your Answer 

Cannot be identified

Multiple Choice Multiple Answer 

Question

The alternate meaning of seiso isCorrect Answer 

Sanities , Cleanup , Dust free / scrab

Your Answer Sanities , Cleanup , Dust free / scrab

Multiple Choice Single Answer Question

Production kanban is presented by :-

Correct Answer 

P-kanbanYour Answer 

P-kanban

Posted by MindGrill at 1:22 AM 0 comments 

Links to this post 

Labels: Techniques for Operations Efficiency 

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Techniques for Operations Efficiency - 1 

Multiple Choice Single Answer 

Question

Whatever you are doing you can do better by :-Correct Answer 

KaizenYour Answer 

Kaizen

Select The Blank Question

In scatter diagram "________" relationship is said to exist when value of 'y' somewhat

increases as the value of 'x' increases.Correct Answer 

Weak positiveYour Answer Weak positive

Multiple Choice Multiple Answer Question

After finding out the solution & working on it, the equally important job is :-

Correct Answer 

Prepare for the presentation of your work , Explain the progress by presentation tosteering committee , Convince committee for financial help for running the project

Your Answer 

Prepare for the presentation of your work , Explain the progress by presentation tosteering committee , Convince committee for financial help for running the project

Select The Blank Question

Poka Yoke designed to help operators to know immediately ________ of the defeat called

detection type Poka-Yoke.

Correct Answer On occurrence

Your Answer 

On occurrence

Multiple Choice Single Answer 

QuestionTQM is :-

Correct Answer 

A continuous activityYour Answer 

A continuous activity

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Multiple Choice Single Answer 

QuestionIn cellular manufacturing system, the cells are designed so that the material flow within

the cell and between the cells are :-

Correct Answer Minimized

Your Answer 

Minimized

Multiple Choice Multiple Answer 

Question

Some steps for stratification are :-Correct Answer 

Present the information in graphical form & study, decide if further stratification is

required? , Define the problem & identify the stratification variables , Sort out data into

categories & summarise information in each categoryYour Answer 

Define the problem & identify the stratification variables , Sort out data into categories &summarise information in each category , Present the information in graphical form &

study, decide if further stratification is required?

Match The FollowingQuestion

Correct Answer 

Your Answer Review your efforts & success achieved

Check 

ActAct about the causes found out

Do

DoCollect the initial data for the problem

Plan

Plan

Actions further after reviewing the progressAct

Check 

Multiple Choice Multiple Answer 

Question

Implementation of TPM in Indian industries is difficult due to :-Correct Answer 

Lack of knowledge of the TPM , Resistance to change , Fear to loss of job

Your Answer 

Lack of knowledge of the TPM , Resistance to change , Fear to loss of job

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Select The Blank 

Question ________ helps to generate creative ideas .

Correct Answer 

BrainstormingYour Answer 

Brainstorming

Multiple Choice Single Answer 

Question

Zero problem are those where in objective is :-

Correct Answer To completely eliminate the problem

Your Answer 

To completely eliminate the problem

True/False

QuestionMuda due to waiting during assembly, during machining processing is very easy to

detect.

Correct Answer 

FalseYour Answer 

False

Multiple Choice Single Answer 

Question

Recording of the entire setup operators focusing on hand, eye and body movements of the person doing the setting is done through :-

Correct Answer 

Video recordingYour Answer 

Video recording

Select The Blank Question

Kaizen projects are managed by ________ 

Correct Answer Cross functional team

Your Answer 

Management

Select The Blank 

Question

In traditional purchasing ________ inventory is required.

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Correct Answer 

Plenty of 

Your Answer Plenty of 

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The Blank 

Question

Kaizen projects are managed by ________ Correct Answer 

Cross functional team

Your Answer 

Management

Select The Blank Question

In traditional purchasing ________ inventory is required.

Correct Answer 

Plenty of Your Answer 

Plenty of 

Multiple Choice Multiple Answer 

Question

Implementation of TPM in Indian industries is difficult due to :-Correct Answer 

Lack of knowledge of the TPM , Resistance to change , Fear to loss of job

Your Answer Lack of knowledge of the TPM , Resistance to change , Fear to loss of job

Multiple Choice Multiple Answer 

QuestionActions that can be thought for the process having process capability is smaller than

specification tolerance are:-

Correct Answer Use of less precision machine , Possibility of squeezing tolerances , Reduction in

inspection

Your Answer Use of less precision machine , Possibility of squeezing tolerances , Reduction in

inspection

Multiple Choice Multiple Answer 

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Question

Role of champions are :-

Correct Answer Approve six sigma projects , Remove road block in the path of six sigma implementation

, Monitor progress of six sigma projects

Your Answer Approve six sigma projects , Remove road block in the path of six sigma implementation

, Monitor progress of six sigma projects

Multiple Choice Single Answer 

Question

Poka-yoke for employee not performing work as per established method is :-

Correct Answer Implement work standard

Your Answer 

Implement work standard

True/False

QuestionInadequate maintenance of machine leads to muda of defects

Correct Answer 

True

Your Answer False

Select The Blank Question

Histogram is a diagrammatic presentation of the ________ distribution of characteristics

such as strength, diameter, etc.Correct Answer 

Frequency

Your Answer Frequency

Multiple Choice Multiple Answer 

QuestionTypes of meetings held in DWM are :-

Correct Answer 

Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meetingYour Answer 

Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting

Select The Blank 

Question

 ________ is responsible for effective implementation of action plan's under TPM.

Correct Answer 

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Steering committee

Your Answer 

Maintenance department

Select The Blank 

Question ________ is an effect due to the muda of defect.

Correct Answer 

Wear & tear of parts while disassemblingYour Answer 

Wear & tear of parts while disassembling

Multiple Choice Single Answer Question

Participants of the groups for quality circles should be decided by :-

Correct Answer 

Employees coming together by their own enthusiasmYour Answer 

Employees coming together by their own enthusiasm

Multiple Choice Single Answer 

Question

Japanese concept of good house keeping is for:Correct Answer 

Good environment for quality products

Your Answer Good environment for quality products

Select The Blank Question

Japanese believe that when they are ________ they are cleaning there minds too.

Correct Answer Cleaning

Your Answer 

Cleaning

Multiple Choice Single Answer 

Question

Initiative CA/PA for customer complaint is check point for :-Correct Answer 

Response to customer complaint

Your Answer Response to customer complaint

Multiple Choice Multiple Answer 

Question

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Breakdown problem may be stratified by :-

Correct Answer 

Sections , Machines , Type of breakdown (e.g mech. Or electrical)Your Answer 

Machines , Type of breakdown (e.g mech. Or electrical)

Multiple Choice Multiple Answer 

Question

Customer contact staff need training in areas like :-Correct Answer 

Questioning skills , Listening skills , Telephone attending techniques

Your Answer 

Questioning skills , Listening skills , Telephone attending techniques

Multiple Choice Single Answer 

Question

To sustain the 5-S throughout the months best method is :-Correct Answer 

Start surprise internal auditsYour Answer 

Declare prizes

Multiple Choice Single Answer Question

Recording of the entire setup operators focusing on hand, eye and body movements of the

 person doing the setting is done through :-Correct Answer 

Video recording

Your Answer Video recording

Multiple Choice Multiple Answer Question

Remedial actions for error of misunderstanding is :-

Correct Answer 

Training , Checking in advance , Standardizing work proceduresYour Answer 

Training , Checking in advance , Standardizing work procedures

Multiple Choice Multiple Answer 

Question

Missing parts is due to :-Correct Answer 

Willful errors , Inadvertent error , Judgment error 

Your Answer 

Willful errors , Inadvertent error 

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True/False

QuestionFlow chart helps to design new process.

Correct Answer 

TrueYour Answer 

False

Multiple Choice Single Answer 

Question

SWOT analysis is an important step in :-

Correct Answer Deciding what to benchmark 

Your Answer 

Data collection

Multiple Choice Single Answer 

QuestionQuality circle should consist adequate experienced members between :-

Correct Answer 

8 to 10

Your Answer 8 to 10

Multiple Choice Single Answer Question

Identifying key preventive operational functions and comparing these operational

functions within the firm's own division & branches comes under :-Correct Answer 

Internal benchmarking

Your Answer Internal benchmarking

Multiple Choice Single Answer 

QuestionFlow charts are drawn to document a process by charting the task performed and :-

Correct Answer 

The sequence in which tasks are performedYour Answer 

The flow in which tasks are performed