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Key Benefi tsInitiates end user services. Resolve technical issues with convenience and ease.

Provides a single point of interaction. Ensures that you know exactly where to go to receive information, provide feedback or get a problem resolved.

Creates a portal for feedback. Helps your managed services partner improve services based on actual data from real end users.

Integrates seamlessly with other Xerox Print Services software solutions. Xerox Services Manager, Xerox Device Agent and Xerox Report Manager, resulting in an end-to-end, industry-benchmark solution.

Xerox Managed Print ServicesTechnical Information

The Xerox Services Portal user interface is simple-to-learn and simple-to-use, ensuring that you are able to navigate the system with ease.

A single interaction point for your print services and customer communicationXerox Services Portal is an easy-to-use, Web-based entry point for all Xerox offi ce services. Through an intuitive, powerful user interface, Xerox Services Portal enables services and communications:

• Access product and services information quickly and conveniently.• Surveys offer a direct path for feedback and follow-up.• FAQs and support information are conveniently gathered in a single place.• Incidents can be submitted and tracked, improving productivity

and satisfaction with the problem resolution process.

Xerox Services Portal

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Xerox Services Portal

Customer CommunicationContent

Services Portal is broken down into logically organised content and service areas, clearly defi ned and graphically represented.

The home page is a dynamic source of information with updates posted daily.

The home page contains a number of tabs that make it easy to navigate to a desired area, including:

• My Preferences: self-confi gured preferences.

• Find printer/asset.

• FAQs: answers to frequently asked questions.

• Product Info: device-related information.

• Reports: allows users to view reports of useful data.

• Feedback: obtains valuable end user feedback.

In addition, the “I need to” pull down (at the top) and the “key sites” list can be used to simplify common tasks and useful references.

Effective communication drives end user productivity. Product announcements help end users use new capabilities effectively and install print drivers quickly.

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For information on the services and solutions that Xerox Managed Print Services can provide, visit www.xerox.com/offi ceservices © 2008 Xerox Corporation. All rights reserved. XEROX® and the sphere of connectivity are registered trademarks of Xerox Corporation in the U.S. and/or other countries. All other brand names are trademarks of their respective owners. 4/09 MPSFS-03EA

Xerox Services Portal

The main home page is tailored to your business’ unique requirements.

Frequently asked questions (FAQ) section helps you quickly fi nd solutions to common problems.