Technical Document Template - Mobileyedrivesense.com.au/pdf/installation/mobileye_setup_wizard... · If the Mobileye Setup Wizard Database Update is unsuccessful or you have problems

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Mobileye Vision Technologies www.mobileye.com

Mobileye Setup Wizard – Installation Instructions v6.0 Aug, 2011

Installation Instruction

Every effort has been made to ensure the accuracy of all information in this User Guide. However, Mobileye Vision

Technologies makes no expressed or implied warranty or representation based on the enclosed information.

Mobileye Vision Technologies reserves the rights to alter the equipment specifications and descriptions in this publication

without prior notice. Any errors or omissions may be reported to Mobileye Technical Support.

Email: [email protected]

http://www.mobileye.com/

mailto:[email protected]

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Table of Contents

1 System Requirements .................................................................................... 3

1.1 Required supporting software ....................................................................... 3

1.2 Software Download ....................................................................................... 4

2 Software Installation Procedure .................................................................... 5

2.1 Microsoft DotNet 3.5 Installation (For Windows XP ONLY) ........................... 5

2.2 Microsoft SQL 2005 Server Express Edition (SP3) .......................................... 5

2.3 Mobileye Setup Wizard .................................................................................. 5

3 Mobileye Setup Wizard Automatic Update .................................................... 6

4 Updating the Vehicle Database ...................................................................... 6

4.1 Option 1: (for Windows XP Only) ................................................................... 6

4.2 Option 2: ........................................................................................................ 7

5 Appendix ....................................................................................................... 8

5.1 Windows 7 troubleshooting ........................................................................... 8

5.1.1 Mobileye Setup Wizard keeps Re-installing it-self .................................... 8

5.1.2 Compatibility Issues ................................................................................... 8

5.2 Connection Problems to Mobileye FTP ........................................................ 10

5.3 D.P.I and Screen Resolution Troubleshooting .............................................. 11

5.3.1 Verifying D.P.I and Screen Resolution are correct................................... 12

5.3.2 Windows XP ............................................................................................. 12

5.3.3 Windows 7 ............................................................................................... 13

5.4 Updating the Vehicle Database – Troubleshooting ..................................... 14

5.4.1 User name not exist!................................................................................ 14

5.4.2 Successful Database Update .................................................................... 15

5.4.3 Unsuccessful Database Update ............................................................... 17

5.5 EyeCAN and Kvaser Drivers installation problems ....................................... 18

5.5.1 Kvaser Drivers installation troubleshooting ............................................ 19

5.5.2 Kvaser cable communication problems................................................... 20

5.6 Microsoft SQL Server - Installation Instructions........................................... 21

5.6.1 SQL Server Troubleshooting (Windows XP) ............................................. 26


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To install the Mobileye Setup Wizard please carefully follow the instructions below.

1 System Requirements

• Supported Operating Systems: Windows XP (SP3), Windows 7 (32/64 bit).

• Processor: 600 MHz Pentium processor or equivalent (Minimum); 1GHz Pentium

processor or equivalent (Recommended)

• Memory: 512 megabytes (MB) of RAM or more; 1 gigabyte (GB) or more

recommended

• Hard Drive: Approximately 500 MB of available hard-disk space for the

recommended installation.

NOTE: Please make sure you have Administrator Privileges before installation of the Mobileye Setup Wizard Application and supporting software. If you do not have Administrator Privileges please contact your IT department for assistance.

1.1 Required supporting software The Mobileye Setup Wizard requires the installation of the following supporting software:

- Microsoft DotNet 3.5 Installation (only for Windows XP – Not required if using Windows 7)

- Microsoft SQL 2005 Server Express Edition SP3 (Version 9.0.4035.0 or higher)

- Mobileye Setup Wizard Application

NOTE: If any of the software components (same versions) are already installed on your computer do not install them again.


ftp://ftpclient.mobileye.com/AWS/technical_files/AWS Setup Wizard/dotnetfx35.exe

ftp://ftpclient.mobileye.com/AWS/technical_files/AWS Setup Wizard/SQLEXPR.EXE

ftp://ftpclient.mobileye.com/AWS/technical_files/AWS Setup Wizard/Mobileye_Setup_Wizard.exe

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1.2 Software Download

The newest Mobileye Setup Wizard Application installer, and most updated additional required software can always be downloaded from the following FTP link:

ftp://ftpclient.mobileye.com/AWS/technical_files/

Please note that the server's security policy blocks IP addresses that try to connect to it via HTTP (rather than FTP), so it is important to remember to write "ftp://" in the address bar. You can also copy the link to the address bar of a regular windows address bar and press Enter.

*Please see appendix for FTP and Internet connections troubleshooting

Warning:

You must carefully follow the instruction in order to successfully complete the Mobileye Setup Wizard Application installation.

For the latest software versions Mobileye recommends you download all required software from the Mobileye FTP link specified above before beginning the installation of the Mobileye Setup Wizard.

Note: You must be connected to the internet while performing the Installation



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2 Software Installation Procedure

2.1 Microsoft DotNet 3.5 Installation (For Windows XP ONLY) *Microsoft DotNet 3.5 installation is not required if using Windows 7.

a. Download the file named “dotnetfx35.exe” from the Mobileye FTP link to

your system.

b. Run the dotnetfx35.exe and install on your system.

2.2 Microsoft SQL 2005 Server Express Edition (SP3) c. Download the file named “SQLEXPR.EXE” from the Mobileye FTP link to your

system.

d. Run the SQLEXPR.EXE and install on your system

*See Appendix 5.5 for full SQL Server installation instructions.

2.3 Mobileye Setup Wizard e. Download the file named “Mobileye_Setup_Wizard.exe” from the Mobileye

FTP link to your system.

f. Run the Mobileye_Setup_Wizard.exe and install on your system.

g. When installation is complete Press on the Mobileye Setup Wizard Icon (on

Desktop) to open the program. A Database update window will appear.

h. Run the Database Update (click “Next”) and when update is complete try to

Log-in using your Username and Password.

For Windows 7:

Running the Mobileye Setup Wizard Application at Privilege level of

“ Adm inistrator ” may sometimes be required.


ftp://ftpclient.mobileye.com/AWS/technical_files/AWS Setup Wizard/dotnetfx35.exe

ftp://ftpclient.mobileye.com/AWS/technical_files/AWS Setup Wizard/SQLEXPR.EXE

ftp://ftpclient.mobileye.com/AWS/technical_files/AWS Setup Wizard/Mobileye_Setup_Wizard.exe

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3 Mobileye Setup Wizard Automatic Update

The Mobileye Setup Wizard Application is updated periodically. To get the latest updates do the following:

1. Connect to the Internet

2. Run the Mobileye Setup Wizard Icon (on desktop) to run the program

3. The Mobileye Setup Wizard will check for updates automatically and update the

application if necessary

• Mobileye recommends you perform this procedure every 7 days to get the latest updates.

• Internet connection is required for this update (LAN Internet connection is recommended).

4 Updating the Vehicle Database

The Mobileye Setup Wizard includes an internal Vehicle Data-Base which is periodically

updated and it also has an internal installations counter which limits installations to no more

than 20 at a time.

When reaching 15 installation a message will appear requesting a database update. When

20 installations are reached you will not be able to continue working with the Mobileye

Setup Wizard until you update the Vehicle Database.

To get the latest updates and to reset the installations counter please perform the following:

4.1 Option 1: (for Windows XP Only) 1. Go to Start > Programs > Mobileye > Mobileye AWS Setup Wizard > Update

database

2. A Database Sync Window will appear. Press on “Next” to synchronize the Database.

3. When Database update is complete click “finish” and the program can be closed.

4. Your data-base has been updated.


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Part 5

4.2 Option 2: 1. Press on the Mobileye Setup Wizard Icon (on desktop) to run the program.

2. Press on the “Black arrow” next to the “Tools” icon at the bottom right side of the

window when the Mobileye Setup Wizard main window appears

3. Choose “Update database”

4. A Database Sync Window will appear. Press on “Next” to synchronize the Database

(download).

5. When Database update is complete click “finish” and the program can be closed.

6. Your data-base has been updated.

• Mobileye recommends you perform this procedure every 7 days to get the latest updates and to reset the installations count.

• Internet connection is required for this update (LAN Internet connection is recommended).


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5 Appendix

5.1 Windows 7 troubleshooting

5.1.1 Mobileye Setup Wizard keeps Re-installing it-self

If the Mobileye Setup Wizard Application keeps reinstalling it-self and requests to run the

Database Update every time you click on the Mobileye Setup Wizard Icon (on Desktop)

perform the following:

- Delete the Mobileye Setup Wizard Icon from the desktop

- Create a new Desktop Shortcut for the following file:

C:\Program Files\Mobileye\AWS Setup Wizard\AWS_SetupNG.exe

- Press on the new AWS_SetupNG - Shortcut icon (on Desktop) to open the program. A

Database update window will appear.

- Run the Database Update (click “Next”) and when update is complete try to Log-in using

your Username and Password.

- Close all Mobileye Setup Wizard applications and then press on the new AWS_SetupNG

– Shortcut icon (on Desktop) to open the program again.

- Check that the normal Mobileye Setup Wizard start window appears and not the

database update window.

- Log-in with your user-name and password.

5.1.2 Compatibility Issues

In some laptops the Mobileye Setup Wizard may be installed successfully but once operating the application the following error occurs in the “Camera Installation” Screen:

“Can not access Camera” (see below image)


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To fix this issue perform the following (for windows 7 ONLY):

Right click on the Mobileye Setup Wizard icon > Properties > Compatibility > remove the Check form the check box “Run this program in compatibility mode for” (see image below).

If you cannot change the settings click on the "Change settings for all users" and follow the above instructions.


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5.2 Connection Problems to Mobileye FTP

The Mobileye Setup Wizard Application requires an open FTP connection during installation and after for periodic updates.

Many companies have firewalls, Anti-Virus or Malware software that might be blocking the Mobileye Setup Wizard Application when it attempts to use an outside resource (FTP server).

If the Mobileye Setup Wizard Database Update is unsuccessful or you have problems connecting to the Mobileye FTP please have your company IT department check the following:

1) Check connection to Mobileye FTP –

Mobileye FTP address: ftpclient.mobileye.com:21

Try to run the following command from command line:

telnet ftpclient.mobileye.com 21

you should get the following message:

220 - - Welcome to Mobileye Vision tm. FTP service - -

If you do not get the message above you should first check the FTP ports and allow access to the FTP IP address shown here:

Please ask the system administrator to configure the Firewall as following

For auto update (FTP access):

ftp port: local: any remote: ftpclient.mobileye.com:21

If you do get the message shown above then the FTP protocols or Ports are not blocked and it is most likely that the Mobileye Setup Wizard Application itself is blocked (not allowed to use FTP resource).

1) Try to manually add a firewall exception for the Mobileye Setup Application (.exe), if on your company server or through your serves provider.

Note:

Current IP: 94.188.132.5

Or insert in Browser: Amme1.mobileye.co.il/AM_Web_service/service1.asmx

(web page should look exactly like in the below image.)


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5.3 D.P.I and Screen Resolution Troubleshooting

Some laptop computers have a DPI or Screen Resolution Configuration which is not compatible with the Mobileye Setup Wizard.

In some cases, different DPI or Screen Resolution configurations can cause wrong results of the TAC calibration.

If your DPI or Screen Resolution cause different results then the one detailed below adjust your laptop computer DPI or Screen Resolution as instructed in the next sections.


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5.3.1 Verifying D.P.I and Screen Resolution are correct

After installing the Mobileye Setup Wizard please run the program and verify that in the "car Hood Step, the minimum possible level is at -120 (when the Red Line and the drag bar marker are at the bottom of the image).

If the value is different then -120, please try the following solutions:

5.3.2 Windows XP

Go to Start > Control Panel > Display >

In the Display Properties windows click on the Settings Tab.

In Settings window click on Advanced.

Under the General tab change the DPI setting to a different value and then check the “Car Hood Step” in the AWS Setup Wizard to verify it is displayed as mention in Part 5 of this document.


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5.3.3 Windows 7

Go to Start > Control Panel >Display >

To change the Screen resolution: choose “Adjust resolution”

To change the DPI: choose “Set custom text size (DPI)”


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5.4 Updating the Vehicle Database – Troubleshooting

5.4.1 User name not exist! If the Database update is not successful you will not be able to Log-in with your Username and Password.

If you receive the “communication error” as shown below run a database update again.

1- First try a short Database update

2- If the short Database update doesn’t solve the problem run a Full Database update by removing the Check box in the Database Agent Window.


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Failure to update the database could be a result of Internet connection problems, slow internet , Firewall and Anti-virus programs on your computer or company server which are blocking the Database Update or problems with the software (SQL Server not installed correctly, Windows XP is missing SP3, etc…).

Below are screen shots of a proper and successful Database Update and screen shots of an unsuccessful Database Update.

5.4.2 Successful Database Update

Step 1:


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Step 2 – Database start:

Step 3 – Successful Database in Progress (Blue and light Red data lines:


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Step 4 – Database completed successfully:

5.4.3 Unsuccessful Database Update

Option 1 (Red data lines and Brown data lines):


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Option 2 (Only Blue Data lines):

5.5 EyeCAN and Kvaser Drivers installation problems

When installing the Mobileye Setup Wizard you can choose whether to install the Mobileye EyeCAN Drivers and the Kvaser Drivers.

Mobileye recommends installing both Drivers.


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5.5.1 Kvaser Drivers installation troubleshooting

During the Mobileye Setup Wizard installation the auto-run installer will pop-up a small window that will ask you to install the Kvaser Drivers.

If you cannot see the Kvaser Driver pop-up window check the Taskbar or move the installer window to the side (see below images)

Figure below: Kvaser Driver pop-up window installer is hidden behind Setup Wizard installer

Can be found in the Taskbar


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Figure below: Kvaser Driver pop-up window installer can be seen behind Setup Wizard installer (Click next to continue installation)

5.5.2 Kvaser cable communication problems

If you cannot connect to the Mobileye system when using the Kvaser cable please check the following:

a - When connecting the Kvaser to the Laptop USB port make sure you here the

proper USB connection sound

b – Check that the Green LED on the Kvaser cable is light On constantly and not

blinking

If you Do not hear the proper USB sound and Do not see the Green LED light constantly the Kvaser Drivers are not installed correctly.

Possible solutions: 1- Restart Laptop and try connecting again 2- Reinstall Kvaser drivers as instructed below:

a. Download the file named “kvaser_drivers_w2k_xp.exe” from the Mobileye

FTP link to your system.

b. Run the “kvaser_drivers_w2k_xp.exe” and install on your system.


ftp://ftpclient.mobileye.com/AWS/technical_files/AWS Setup Wizard/kvaser_drivers_w2k_xp.exe

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5.6 Microsoft SQL Server - Installation Instructions

Step Instructions Picture

1. Download the file named “SQLEXPR.EXE” from the Mobileye FTP link to your system

FTP Link: ftp://ftpclient.mobileye.com/AWS/technical_files/

2. - After the “SQLEXPR.EXE” has been downloaded to your system click on the “SQLEXPR.EXE”

- Click on “Run” to start the installation

3. - Choose : “I accept the licensing terms and conditions”

- Click: “Next”



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4. - Click on “Install”

- When Installation is complete click on “Next”

5. - Click: “Next” 6. - When System Configuration Check is complete click

on “Next”


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7. - Enter a name (required) and company (recommended).

- Click “Next”

8. - Click “Next” 9. - Choose “Mixed Mode” - (the second option)

- Enter Password: 123456 - Confirm password: 123456 - Only if asked to enter a “User Name” - enter: GOD - When done click on “Next


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10. - If the above option is not permitted choose “Windows Authentication Mode”.

- When done click on “Next” 11. - Choose “Enable User Instances”

- Click “Next”

12. - Do not choose anything

- Click “Next”


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13. - Click on “Install” (This step may take a few minutes)

14. - When Setup Progress is complete click on

“Next” 15. - Microsoft SQL Server 2005 Installation is

complete. - Click on “Finish” to exit and continue with the

Mobileye AWS Setup Wizard installation Procedure


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5.6.1 SQL Server Troubleshooting (Windows XP)

In case you have problems with the installation of the SQL please use the Windows

Installer Cleanup Utility Tool (available here:

http://support.microsoft.com/kb/290301) to remove the following file: MSXML6.0.

Choose the file named MSXML6.0 Parser and press on Remove.


http://support.microsoft.com/kb/290301

Documents

Technical Document Template - Mobileyedrivesense.com.au/pdf/installation/mobileye_setup_wizard... · If the Mobileye Setup Wizard Database Update is unsuccessful or you have problems