Technical Commu Report

8/9/2019 Technical Commu Report

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Technical communication is the process of conveying usable informationthrough writing or speech about a specific domain to an intended audience.

Information is usable if the intended audience is able to perform an action or

make a decision based on its contents.

Technical communicators often work collaboratively to create products

deliverables for various media, including paper, video, and the Internet.

Deliverables include online help user manuals, technical manuals,

specifications, process and procedure manuals, training, business papers,

reports, etc

CONTENT CREATION:

Technical communication is sometimes considered a professional task for

which organizations either hire specialized employees, or outsource their

needs to communication firms. For example, a professional writer may work

with a company to produce a user manual. Other times, technical

communication is regarded as a responsibility that technical professionals

employ on a daily basis as they work to convey technical information to co-

workers and clients. For example, a computer scientist may need to provide

software documentation to fellow programmers or clients.

The process of developing information products in technical communication

begins by ensuring that the nature of the audience and their need for

information is clearly identified. From there the technical communicator

researches and structures the content into a framework that can guide the

detailed development. As the information product is created, the paramount

goal is ensuring that the content can be clearly understood by the intended

audience and provides the information that the audience needs in the most

appropriate format. This process, known as theThe Writing Process

has

been a central focus of writing theory since the 1970s, and some

contemporary textbook authors have applied it to technical communication.

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The technical writing process can be divided into five steps:

Determine purpose and audience.

Collect information.

Organize and outline information. Write the first draft.

Revise and edit.

Determining Purpose and Audience:

All technical communication is done with a particular end in mind. The

purpose is usually to facilitate the communication of ideas and concepts to

the audience, but may sometimes be used to direct the audience in a

particular course of action. The purpose may be something as simple as

having the audience understand the details of some technological system, orto take a particular action using that system.For example, if the workers in a

bank were not properly posting deposits to accounts, someone would write

the procedure so these workers might have the correct procedure. Similarly,

a sales manager might wonder which of two sites would be a more

appropriate choice for a new store, so he would ask someone to study the

market and write a report with the recommendations. The sales manager

would distribute the report to all parties involved in making that decision. In

each of these instances, the person who is writing is transferring knowledge

from the person who knows to the person who needs to know. This is thebasic definition of technical communication.

The most commonly used form of technical communication is technical

writing. Examples of technical writing include: project proposals, persuasive

memos, technical manuals, and users' guides. Such materials should

typically present an (informal) argument and be written diplomatically. A

user's guide for an electronic device typically includes diagrams along with

detailed textual explanations. The purpose should serve as a goal that the

writer strives toward in writing.

The identification of the audience will affect many aspects of

communication, from word selection and graphics usage to style and

organization. A non-technical audience will not understand, or worse yet,

even read a document that is heavy with jargon, while a technical audience

may crave extra detail because it is critical for their work. Busy audiences

will not have time to read an entire document, so content must be organized

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for ease of searching, for example by the frequent inclusion of headers,

white space and other cues that guide attention. Other requirements will vary

on the needs of the particular audience.

Identification of multiple audiences indicates that multiple concepts may

need to be communicated, and Pfeiffer and Boogerd suggest planning for

this situation by first identifying the following for each audience:

Purpose

Needed information

Educational Background

With this information, important needs can be satisfied in a way that caters

to all. If this is not possible, audiences may be prioritized by importance, and

serving important audiences first. Remaining audiences can be served byincluding clearly denoted content within the text, such as the advanced topic

sidebars that frequently occur in user's guides.

Collecting Information:

The next step is to collect information needed for accomplishing the stated

purpose. Information may be collected via primary research, where the

technical communicator conducts research first-hand, and secondary

research, where work published by another person is used as an information

source. The technical communicator must acknowledge all sources used to produce his or her work. To ensure that this is done, the technical

communicator should distinguish quotations, paraphrases, and summaries

when taking notes.

Organize and Outline Information:

Before writing the initial draft, it is important to organize all the ideas in a

way that will make the document flow nicely. A good way of doing this is to

write all random thoughts down on a paper, and then circle all main sections,connect the main sections to supporting ideas with lines, and delete all

irrelevant material.

Once each idea is organized, the writer can then organize the document as a

whole. This can be accomplished in various ways:

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Chronological: This is used for documents that involve a linear

process, such as a step-by-step guide describing how to accomplish

something.

Parts of an object: Used for documents which describe the parts of an

object, such as a graphic showing the parts of a computer (keyboard,

monitor, mouse, etc)

Simple to Complex (or vice versa): Starts with the easy to understand

ideas, and gradually goes more in-depth with complex ideas.

Specific to General: Starts with many ideas, and then organizes the

ideas into sub-categories

General to Specific: Starts with a few categories of ideas, and then

goes more in-depth.

Once the whole document is organized, it's a good idea to create a final

outline, which will show all the ideas in an easy to understand document.Creating an outline makes the entire writing process much easier and will

save the author time.

Writing the First Draft:

After the outline is completed, the next step is to write the first draft. The

goal is to write down ideas from the outline as quickly as possible. Setting

aside blocks of one hour or more, in a place free of distractions, will help the

writer maintain a flow. Also, the writer should wait until the draft is

complete to do any revising; stopping to revise at this stage will break the

writer's flow. The writer should start with the section that is easiest for them,

and write the summary only after the body is drafted.

Revising and Editing:

Once the initial draft is laid out, editing and revising must be done to fine

tune the draft into a final copy. The tasks transform the early draft into its

final form, suggested by Pfeiffer and Boogard:

Adjust and reorganizing content

During this step, go back to your draft to 1) focus or elaborate on certain

topics which deserve more attention, 2) shorten other sections, and 3) shift

around certain paragraphs, sentences, or entire topics.

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Edit for style:

Style refers to changes that make the writing more interesting, appealing, or

more readable. Some changes are made by choice, not for correctness, and

may include:

shorten paragraphs

rearrange paragraphs

change passive-voice sentences to an active voice

shorten sentences

add headings, lists, graphics

Edit for grammar:

At this point, you can start looking through the document for grammaticalerrors, such as comma usage and common word mix up (for example,

there/their/they're). To get the most out of this step, pay special attention to

mistakes which you have repeatedly made in your previous writing.

Controlled languages:

In environments where readability and (automated) translatability are of

primary concern, authors may be using a controlled language, i.e. a subset of

natural languages whose grammars and dictionaries have been restricted. An

example of a widely used controlled language is Simplified English, which

was originally developed foraerospace industry maintenance manuals.

Technical communication jobs include

the following: Technical writer

Technical editor

Technical illustrator

Information architect

Usability expert

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User interface designer

Technical trainer

TECHNICAL WRITER:

Technical writers are professional writers who design, create, maintain and

update many types of technical documentation, online help, user guides,

white papers, design specifications, and other documents. Sometimes, a field

engineer may need to be a technical writer, as well.

Their given field can be almost anything that requires specialized knowledgeand information

Examples include the mechanical, electrical, or medical fields, but many

technical writers work in the computer/information technology area.

A technical writer's primary responsibility is to effectively communicate a

technical message. Technical writers are responsible for creating

documentation that is accurate and complete, but as concise as possible, and

easy for the intended readership to understand. Some technical writers also

communicate in other modes (e.g., writing scripts for industrial film orvideo).

Qualifications:

Technical writers normally possess a mix of technical and language abilities,

and have degrees or certifications in areas such as Computer Science,

Electrical Engineering, Telecommunications, Technical Communications,

Journalism, Communications, English (or the applicable language), and

Management. The writer should have enough expertise to understand the

document's intended readers.

A good technical writer has the ability to assimilate and convey technical

material in a concise, effective manner. It is more difficult to find technical

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writers with command of technical areas, so those writers are generally in

higher demand. For example, writers who develop documentation for

development software, microcontroller operations, and other technical

subjects often have better prospects than those who write user guides for a

less technical audience (for example, "How to use email"). Writers with

experience in multiple technical areas have an even greater advantage.

Technical writers are known in the United Kingdom and some other

countries as technical authors or Knowledge Authors. Technical

writers may also be known by other names such as TechnicalCommunicators and Technical Documentation Specialists.

Methodology:

Before writing any document, it is essential that a technical writer gather as

much information as possible on the topic and also the purpose of the

document or assignment and the intended audience. Sometimes, previously

written documents will provide information that the technical writer can use

to frame the given work. A technical writer should be adept at tackling

topics that are unfamiliar and analyzing the information in order to create a

coherent document.

Technical writers work closely with technicians, engineers, developers,

managers, and occasionally customers, to ensure that the delivered product

meets all requirements. Technical writers work the closest with Subject

Matter Experts (SMES).

Well-formed technical documents follow common publishing guidelines.

Technical documentation comes in all styles and formats, depending on the

medium used to convey the information. Printed documentation has different

standards than online documentation. Usually, technical writers follow theformatting conventions described in a standard style guide; the Microsoft

Manual of Style for Technical Publications and the Chicago Manual of Style

are two well-known examples.

Instructional or how-to documents are written in the present tense using the

second person (you). Technical writers avoid the use of passive voice.

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Environment:

Technical writers often work as part of a writing team. In most cases, after

the documentation is written, it's reviewed for content accuracy and

completeness by one or more "Subject Matter Experts" (SMES), at a

minimum. Others, such as users or managers, may review it to ensure it

suffices from a more practical or high-level perspective (such as review of

administrative errors and organizational problems). Finally, it should be

edited for spelling and reviewed for correct and proper grammar and usage

(generally by a native speaker of the language of the document)

EDITING:

Editing is the process of preparing language, images, or sound for

presentation through correction, condensation, organization, and other

modifications. A person who edits is called an editor. An important part of

editing is the idea conception angle, and having the judgment to assign whodoes the work. Editing is therefore also a modality that applies human

relations and creative skills as well. In a sense, the editing process originates

with the idea for the work itself, and in the relationship between the author

and the editor.

Print media:

There are various levels of editorial positions in publishing. Typically one

finds junior editorial assistants reporting to the senior level editorial

managers and directors, who themselves report to senior executive editors

responsible for project development to final releases. Human editors in the

printpublishing industry include people who are responsible for:

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Organizing and publishing a magazine. The top editor may be called

editor-in-chief.

Newspaper

Those who get the magazine into the hands of readers and

subscribers, even, have editorial titles and are called circulation

editors.

Frequent and esteemed contributors to a magazine may acquire the

title editor at-large or the less pompous contributing editor.

Producing a definitive edition of a classic author's worksa

scholarly editor.

Organizing and managing contributions to a multi-author book

symposium editororvolume editor.

Finding marketable ideas and presenting them to appropriate authors

asponsoring editor.

Obtaining copy or recruiting authors such as the acquisitionseditororcommissioning editorfor a publishing house.

Correcting spelling, grammar, and matters of house stylea

copyeditor. But copy editors at newspapers usually also have greater

and higher responsibilities

Choosing the layout of the publication and communicating with the

printer aproduction editor.

The smaller the publication, the more these roles run together. In particular,

the substantive editor and copy editor often overlap: Fact-checking and

rewriting can be the responsibility of either.

Executive editor:

The top editor sometimes has the title executive editor or editor-in-chief (theformer is replacing the latter in the language). This person is generally

responsible for the content of the publication. The exception is that

newspapers that are large enough usually have a separate editor for the

editorials and opinion pages in order to have a complete separation of its

news reporting and its editorial content.

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The executive editor sets the publication standards for performance, as well

as for motivating and developing the staff. The executive editor is also

responsible for developing and maintaining the publication budget. In

concert with thepublisherand the operating committee, the executive editor

is responsible for strategic and operational planning.

Newspapers:

Editors at newspapers supervise journalists and improve their work.Newspaper editing encompasses a variety of titles and functions. These

include:

Copy editors

Department editors

Managing editors and assistant or deputy managing editors (the

managing editor is often second in line after the top editor)

News editors, who oversee the news desks

Photo or picture editors

Section editors and their assistants, such as for business, features, andsports e.t.c.

The term city editoris used differently in North America, where it refers to

the editor responsible for the news coverage of a newspaper's local

circulation area (also sometimes called metro editor), and in the United

Kingdom.

Scholarly books and journals:

Editors of scholarly books and journals are of three types, each with

particular responsibilities: the acquisitions editor (or commissioning editorin Britain), who contracts with the author to produce the copy, the project

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editor or production editor, who sees the copy through its stages from

manuscript through bound book and usually assumes most of the budget and

schedule responsibilities, and the copy editor or manuscript editor, who

performs the tasks of readying the copy for conversion into printed form.

Technical editing:

Technical editing involves reviewing text written on a technical topic, and

identifying errors related to the use of language in general or adherence to a

specific style guide.

This activity ensures that documentation is of good quality. In large

companies, experienced writers are dedicated to the technical editing

function; in organizations that cannot afford dedicated editors, experienced

writers typically peer-edit text produced by their relatively less experienced

colleagues.

It helps if the technical editor is familiar with the subject being edited, but

that is not always essential. The "technical" knowledge that an editor gains

over time while workingon a particular product or technology does give the

editor an edge over another who has just started editing content related to

that product or technology. In the long run, however, the skills that really

matter are attention to detail, the ability to sustain focus while working

through lengthy pieces of text on complex topics, tact in dealing with

writers, and excellent communication skills.

ILLUSTRATOR:An illustrator is a graphic artist who specializes in enhancing writing by

providing a visual representation that corresponds to the content of the

associated text. The illustration may be intended to clarify complicated

concepts or objects that are difficult to describe textually, or the illustration

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may be intended for entertainment, as in greeting cards, or cover art or

interior art forbooks and magazines, or foradvertisement, as onposters.

Most contemporary illustrators make their living creating artwork for use in

children's books, advertising, newspapers and magazines. Pen and ink and

airbrush artists traditionally dominated this realm.

Computers dramatically changed the industry, and today computers are used

to produce most of the commercial illustrations.

There are no formal qualifications needed to become an illustrator.

However, many established illustrators attended an art school or college of

some sort and were trained in different painting and drawing techniques

Most of the scientific illustrations and technical illustrations are also known

as information graphics

INFORMATION ARCHITECTURE:

Information architecture (IA) is the science of expressing a model or

concept forinformation. Information architecture is used in library systems,

web development, user interactions, database development, programming,

technical writing, enterprisearchitecture, critical system software design andother activities that require expressions of complex systems.

Most definitions have common qualities: a structural design of shared

environments, methods of organizing and labeling websites, intranets, and

online communities, and ways of bringing the principles of design and

architecture to the digital landscape.

The term information architecture describes a specialized skill set which

relates to the interpretation of information and expression of distinctions

between signs and systems of signs. It has some degree of origin in the

library sciences. Many library schools teach information architecture.

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USABILITY:

Usability is a term used to denote the ease with which people can employ a

particular tool or other human-made object in order to achieve a particular

goal. Usability can also refer to the methods of measuring usability and thestudy of the principles behind an object's perceived efficiency or elegance.

In human-computer interaction and computer science, usability usually

refers to the elegance and clarity with which the interaction with a computer

program or a web site is designed. The term is also used often in the context

of products like consumer electronics, or in the areas ofcommunication, and

knowledge transferobjects (such as a cookbook, a document oronline help).

It can also refer to the efficient design ofmechanical objects such as a door

handle or a hammer.

Usability considerations:

Usability includes considerations such as:

Who are the users, what do they know, and what can they learn?

What do users want or need to do?

What is the general background of the users?

What is the context in which the user is working?

What has to be left to the machine? What to the user?

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Answers to these can be obtained by conducting user and task analysis at the

start of the project.

User interface:

The user interface (orHuman Machine Interface) is the aggregate of means

by which people (the users) interact with a particular machine, device,computer program or other complex tool (the system). The user interface

provides means of:

Input, allowing the users to manipulate a system

Output, allowing the system to produce the effects of the users'

manipulation.

TRAINER BUSINESS:Trainers work in many different areas, mainly educating employees of

companies on specific topics of workplace importance. Some trainers are in-

house, and others work for training companies.

Trainers often work within the [Human Resources] department of a

company, fulfilling the most frequent internal needs for education of the

workers and management in a company.

In certain cases companies hire external trainers, especially if the needed

knowledge is not available within the own trainers pool or if the company is

too small to have internal trainers or if the project is too large for the in-

house training staff.

Many companies exist specialize on certain areas of training such changemanagement, leadership, diversity management, communications and

technology.

Many times people confuse the term training facilitator and trainer. As

opposed to the facilitator the trainerdoes take an active role and transmits

mainly knowledge.

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http://en.wikipedia.org/wiki/User_(computing)http://en.wikipedia.org/wiki/Interactionhttp://en.wikipedia.org/wiki/Machinehttp://en.wikipedia.org/wiki/Computer_programhttp://en.wikipedia.org/wiki/Toolhttp://en.wikipedia.org/wiki/Systemhttp://en.wikipedia.org/wiki/Inputhttp://en.wikipedia.org/wiki/Outputhttp://en.wikipedia.org/wiki/Change_managementhttp://en.wikipedia.org/wiki/Change_managementhttp://en.wikipedia.org/wiki/Leadershiphttp://en.wikipedia.org/wiki/Diversity_(business)http://en.wikipedia.org/wiki/Communicationshttp://en.wikipedia.org/wiki/Technologyhttp://en.wikipedia.org/wiki/Facilitator#Training_facilitatorshttp://en.wikipedia.org/wiki/Facilitator#Training_facilitatorshttp://en.wikipedia.org/wiki/Trainerhttp://en.wikipedia.org/wiki/Trainerhttp://en.wikipedia.org/wiki/User_(computing)http://en.wikipedia.org/wiki/Interactionhttp://en.wikipedia.org/wiki/Machinehttp://en.wikipedia.org/wiki/Computer_programhttp://en.wikipedia.org/wiki/Toolhttp://en.wikipedia.org/wiki/Systemhttp://en.wikipedia.org/wiki/Inputhttp://en.wikipedia.org/wiki/Outputhttp://en.wikipedia.org/wiki/Change_managementhttp://en.wikipedia.org/wiki/Change_managementhttp://en.wikipedia.org/wiki/Leadershiphttp://en.wikipedia.org/wiki/Diversity_(business)http://en.wikipedia.org/wiki/Communicationshttp://en.wikipedia.org/wiki/Technologyhttp://en.wikipedia.org/wiki/Facilitator#Training_facilitatorshttp://en.wikipedia.org/wiki/Trainerhttp://en.wikipedia.org/wiki/Trainer


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POWER TOOLS FORTECHNICAL COMMUNICATION:

Technical communicators use a variety of tools to create usable

information. Often referred to as a "tool set", there is no defined list of

tools that are used by all technical writers. However, broad categories of

tools are used by most technical writers and communicators.

WORD PROCESSORS:

There are a variety of word processors available. The most common is Word

by Microsoft. OpenOffice.org is a relatively recent tool that is growing in

popularity.

E-LEARNING PROGRAMS:

The latest trend in online education is to connect tutors and students from

across the world with interactive software. Author LIVE has gained good

ground in the field, offering an excellent tutoring environment, and is fast

becoming the preferred connectivity solution for distance learning. Other

options include IBIS, Blackboard, and Web C T.

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http://en.wikipedia.org/wiki/Wordhttp://en.wikipedia.org/wiki/Microsofthttp://en.wikipedia.org/wiki/OpenOffice.orghttp://www.authorlive.com/http://www.saplingsystems.com/http://www.blackboard.com/http://www.webct.com/http://en.wikipedia.org/wiki/Wordhttp://en.wikipedia.org/wiki/Microsofthttp://en.wikipedia.org/wiki/OpenOffice.orghttp://www.authorlive.com/http://www.saplingsystems.com/http://www.blackboard.com/http://www.webct.com/


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GRAPHICS PROGRAMS:

There is an old clich; "A picture is worth a thousand words". This holds

true for technical communication. Many document sets contain large

numbers of screen captures, black-box diagrams, and other explanatory

pictures to assist the reader in understanding a concept or action. The most

commonly used programs are industry leaderCorel Photo XI, Photoshop by

Adobe Systems.

DESKSTOP PUBLISHING SOFTWARE:

Not all projects require a high level of presentation quality, especiallyprojects designed for a company's internal use only. When a project is to be

presented to external audiences, presentation becomes more important.

Desktop publishing software can give a document set a better presentation

than a word processor.

For documents requiring a complex or flexible layout,

or with strict typography demands, the two most common packages

are Quark Xpress and In design.

For unstructured long document publishing, such a technical manuals,Frame makerand Interleafare the most common choices.

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http://en.wikipedia.org/w/index.php?title=Corel_Photo_XI&action=edithttp://en.wikipedia.org/wiki/Photoshophttp://en.wikipedia.org/wiki/Adobe_Systemshttp://en.wikipedia.org/wiki/QuarkXpresshttp://en.wikipedia.org/wiki/InDesignhttp://en.wikipedia.org/wiki/Framemakerhttp://en.wikipedia.org/wiki/Interleafhttp://en.wikipedia.org/w/index.php?title=Corel_Photo_XI&action=edithttp://en.wikipedia.org/wiki/Photoshophttp://en.wikipedia.org/wiki/Adobe_Systemshttp://en.wikipedia.org/wiki/QuarkXpresshttp://en.wikipedia.org/wiki/InDesignhttp://en.wikipedia.org/wiki/Framemakerhttp://en.wikipedia.org/wiki/Interleaf


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TEXT EDITORS:

Lightweight text editors are very useful tools. While many word processors

can be used to edit text, specialized text editors generally have features for

handling text that word processors don't have. The most common text editors

areNotepad by Microsoft, BBEdit, vim, and Text pad.

HTML EDITORS:

Any text editor can be used as a HTML editor, but specialized HTML

editors generally include features for manipulating HTML that text editors

don't include. Many word processors can save information as HTML, but the

quality of HTML output is often not to W3C standards. The most common

HTML editors are HTML-Kit, Home site/ Dream weaver, Adobe Go Live.

SPECIALIZED TOOLS FOR

GENERATING HELP FILES:

Although various outputs have been historically popular, the overall trend in

help documentation output format is towards online help. There are manysoftware packages designed for producing help files:

Help & Manual

Help Server

Mad Cap Flare and many others.

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http://en.wikipedia.org/wiki/Notepadhttp://en.wikipedia.org/wiki/Microsofthttp://en.wikipedia.org/wiki/BBEdithttp://en.wikipedia.org/wiki/Vim_(text_editor)http://en.wikipedia.org/wiki/TextPadhttp://en.wikipedia.org/wiki/TextPadhttp://en.wikipedia.org/wiki/Word_processorhttp://en.wikipedia.org/wiki/W3Chttp://en.wikipedia.org/wiki/HTML-Kithttp://en.wikipedia.org/wiki/Homesitehttp://en.wikipedia.org/wiki/Dreamweaverhttp://en.wikipedia.org/wiki/Adobe_GoLivehttp://en.wikipedia.org/wiki/Adobe_GoLivehttp://www.ec-software.com/index.htmlhttp://www.helpserver.eu/http://www.madcapsoftware.com/products/flare/home.aspxhttp://en.wikipedia.org/wiki/Notepadhttp://en.wikipedia.org/wiki/Microsofthttp://en.wikipedia.org/wiki/BBEdithttp://en.wikipedia.org/wiki/Vim_(text_editor)http://en.wikipedia.org/wiki/TextPadhttp://en.wikipedia.org/wiki/Word_processorhttp://en.wikipedia.org/wiki/W3Chttp://en.wikipedia.org/wiki/HTML-Kithttp://en.wikipedia.org/wiki/Homesitehttp://en.wikipedia.org/wiki/Dreamweaverhttp://en.wikipedia.org/wiki/Adobe_GoLivehttp://www.ec-software.com/index.htmlhttp://www.helpserver.eu/http://www.madcapsoftware.com/products/flare/home.aspx


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ONLINE FORUMS:

Technical communicators often seek the advice and recommendations of

their peers through online forums. These can include, but are not limited to,

email lists, Wiki pages, and internet forums or discussion boards. The

forums provide information on technical communication standards and job

prospects, as well as several other topics.

OTHER USEFULL TOOLS:

There are many other tools that technical communicators find useful.

Dictionaries are one of the most useful tools any writer can have. A list of

online dictionaries is available. For more information on available tools refer

to the Technical communication tools category.

CONCLUSION:By this report I have Understand the Communicator's Work that how they

use their tools and how they apply the Techniques to complete the document

and product and how they make their communication complete and

effective.

As we move into the 21st century, broader approaches in governments,

business, industries, and universities are necessary. Governments are

increasingly forced to collaborate with other governments to address

problems beyond the control of individual nations. Industries increasingly

find it difficult to survive without pursuing global markets. Also, universities

are moving from departmental to interdisciplinary approaches tocurriculums. These changes call for greater scope in goals, social structures,

and methodologies. Technical communication is an example of a field

deeply involved in all of these institutions and prompted toward greater

scope in the engagement of problems. Technical communicators have

learned a great deal about how to design an effective online help system.

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http://en.wikipedia.org/wiki/Email_listhttp://en.wikipedia.org/wiki/Wikihttp://en.wikipedia.org/wiki/Internet_forumhttp://en.wikipedia.org/wiki/Dictionarieshttp://en.wikipedia.org/wiki/Dictionaries#List_of_online_dictionarieshttp://en.wikipedia.org/wiki/Dictionaries#List_of_online_dictionarieshttp://en.wikipedia.org/wiki/Category:Technical_communication_toolshttp://en.wikipedia.org/wiki/Email_listhttp://en.wikipedia.org/wiki/Wikihttp://en.wikipedia.org/wiki/Internet_forumhttp://en.wikipedia.org/wiki/Dictionarieshttp://en.wikipedia.org/wiki/Dictionaries#List_of_online_dictionarieshttp://en.wikipedia.org/wiki/Dictionaries#List_of_online_dictionarieshttp://en.wikipedia.org/wiki/Category:Technical_communication_tools

Documents

Technical Commu Report