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TechFest 35 CoverageSlotTrak software foryour slot floorSETEC Genesis
A New Age of Operations Management
“As an industry, we are not focusingenough time or resources on the peopleand processes that drive our mainrevenue source”-Technology advance-ment for slot machines
Today’s Slot Professional is workingwith the most sophisticated gamingequipment ever produced. With digitalslot machine technology, the one-armed-bandit is now operated with apush of a button, and the spin of thewheel is now controlled by the internalcomputer rather than the revolution ofthe reels. These changes have improved theexperience for players. The threecornerstones of customer relationshipmanagement (CRM) —people, processand technology—are realized withthese advancements. These changes have not only benefitedthe patrons, they have also improvedprofitability for the casino as well. Thenew digital systems have evolved fromsingle use tools to avenues of insightinto player preferences and data thatthe casino can use to ensure a high-level experience for patrons.
Operational GapOperational GapOperational GapOperational GapOperational Gap
When slot personnel exit the gamingfloor for the back office, all this techno-logical advancement disappears. In itsplace is the age-old standard of thepaper-based system. Most of thetechnological advances in the gamingindustry are in the areas of playertracking and experience. The opera-tional functions of maintenance,inventory management and complianceremain in the dark ages. Organizations often overlook the manybenefits of modernizing internal
processes.Outdatedstructuresfrustrateemployees,waste time, andreduce satisfac-tion and reten-tion. The timelost to ponder-ousrecordkeepingcould be betterspent improvingthe function ofthe organiza-tion. The moneylost to time-intensiveprocesses couldbe reinvested in organizational im-provements.
So, what is an operation to do?So, what is an operation to do?So, what is an operation to do?So, what is an operation to do?So, what is an operation to do?
Forward-thinking operators will belooking to technology to optimizeoperations to control costs, improverevenue, improve employee satisfac-tion, all while increasing player experi-ence.
A three-step internal review will bringinefficiencies into focus and identifyneeded possible solutions.1. Review current manual processes2. Identify issues3. Invest in technology solutions tocorrect issues
The Promised LandThe Promised LandThe Promised LandThe Promised LandThe Promised Land
Imagine a day where you do not workon a leased game that you did notknow was leased.
Imagine a day where you did notsearch the warehouse only to find outthe part you are looking for is out ofstock.
Slot Tech Featured Software
Imagine a day where you could preparefor an audit in hours, not days orweeks.
Imagine a day when you could pullconfiguration information with thetouch of a button.
Imagine a day where you could trackand pull every MEAL log entry acrossthe entire slot floor in seconds.
At Volante Software, we have spent thelast four and a half years working handin hand with properties of all sizes toturn the scenario of “Imagine a day”into an attainable reality.
The ApproachThe ApproachThe ApproachThe ApproachThe Approach
Our aim was to connect with operatorsto create a solution that would facilitatean ideal day on the slot floor.
To meet that end, our system was builton four non-negotiable principals:1. The system must be fast2. The system must be intuitive3. The system must be scalable4. Our users will have a voice in systemdesign and review.
The ResultThe ResultThe ResultThe ResultThe Result
SlotTrak is a web and iOS-basedsoftware solution that creates a central-ized system for all your slot relatedinformation. The system features sixmodules in production. They are:1. Slot File2. Parts Inventory3. MEAL Log4. Work Orders5. Contract Management6. Depreciation
Slot FileSlot FileSlot FileSlot FileSlot File
PROBLEM: Compliance is a time-
intensive exercise that costs money andhas zero return on investment. The costof non-compliance, however, can bedevastating. Preparation for an auditcan consume multiple employeesanywhere from days to weeks. The bulkof the time is spent pulling paper files,checking to ensure all required infor-mation is properly filed, and searchingfor missing/misfiled paperwork.
PRODUCT: SlotTrak Slot FilePRODUCT: SlotTrak Slot FilePRODUCT: SlotTrak Slot FilePRODUCT: SlotTrak Slot FilePRODUCT: SlotTrak Slot FileThe Slot File creates a digital recordthat puts the entire timeline of a slotmachine at your fingertips along withall the associated paperwork. The file iscloud based and allows Auditor Access.The systemalso hasbuilt-ininternalintegrityreporting.
SOLUTION:SOLUTION:SOLUTION:SOLUTION:SOLUTION:A digital slotfile eliminatesmissing/lost/misfiledpapers andthe time-consumingsearch.Because thesystem iscloud-basedthe file canbe accessedin the office via computer, or on thegaming floor via the mobile app.Preparation for auditors is reduced tomere days and integrity reportingallows for proactive maintenance.
Parts InventoryParts InventoryParts InventoryParts InventoryParts Inventory
PROBLEM:PROBLEM:PROBLEM:PROBLEM:PROBLEM: Keeping track of themultitude of parts for hundreds tothousands of slot machines across one
or many properties. The processtakes time and is expensive.Tracking inventory parts is usuallya manual check-out/check-inprocess performed by SlotTechnicians. Errors in manualentry can result in parts beingmiscounted, not ordered in atimely fashion, or too many partson hand. Parts can be on theshelf, and on the books, formonths waiting to be needed.Redundancy multiplies this capitalcost. If a part is out of stock, thegame is now out of play whichmeans lost revenue.
PRODUCT:PRODUCT:PRODUCT:PRODUCT:PRODUCT: SlotTrak InventoryModuleInventory management happensright on the floor via mobiletechnology. QR code tracking isused for scan-and-go checkout ofa part from inventory. The digitalinventory records an immediatestatus update on the part. Scan-and-go workflow at the slotmachine assigns the part to amachine and adjusts the partsinventory. Unused parts arereturned just as easily.
SOLUTION:SOLUTION:SOLUTION:SOLUTION:SOLUTION: Scan-and-go is fastand reduces time the machine isunavailable to players. Entry errorsare eliminated. Technicians focuson keeping machines up andrunning instead of on paperwork.The inventory tracking is a smartlearning system that will sendalerts when it is time to orderparts. Just-in-time ordering takescapital dollars off the shelf and intoprofits.
MEAL LogMEAL LogMEAL LogMEAL LogMEAL Log
PROBLEM:PROBLEM:PROBLEM:PROBLEM:PROBLEM:Every entryinto a slotmachine isrequired to berecorded.Typically, therecord is apaper loginside themachinewhere thetechnicianwill record thedate, time,reason forentry, theresolution and who accessed themachine. The paper log entries areoften illegible and paper logs arenot searchable. The result iscollection of data that we cannotuse.
PRODUCT: PRODUCT: PRODUCT: PRODUCT: PRODUCT: SlotTrak MEAL LogWith SlotTrak the MEAL Log isincorporated into the Slot File.With the easy to use scan-and-gomobile function, incident andaccess recording happens right onthe floor. The technician scans themachine QR code, selects the opencategory and makes notes. Scan-ning = no entry errors. Automati-cally updates the Slot File with allthe pertinent information.
SOLUTION:SOLUTION:SOLUTION:SOLUTION:SOLUTION: The MEAL LOG pro-vides data in a format that it canbe used. The system tracks main-tenance records and connectsdisconnected events by notificationof repeat instances. This allows
proactive maintenance and re-duces downtime.Always-up-to-date Slot File givesaccurate information and is auditready.
This mobile technology helpstechnicians focus on keepingmachines up and running insteadof paperwork.
Work OrdersWork OrdersWork OrdersWork OrdersWork Orders
PROBLEM:PROBLEM:PROBLEM:PROBLEM:PROBLEM: No centralized systemfor managing and delegatingtasks.
Typically, task management relieson email, hand written notes, orverbal directions from manage-ment. The work load is not easilytracked or documented. Theresult is a series of tasks givenacross multiple mediums with noway to ensure that all work isbeing completed in a timelymanner.
PRODUCT:PRODUCT:PRODUCT:PRODUCT:PRODUCT: SlotTrak Work OrdersWith SlotTrak, work order track-ing and assignment is placed inthe palm of your hand. The sys-tem can be used to create workorders manually or integrationwith your slot accounting systemcan import game errors straightinto the queue. The technician isnotified of an error, selects theresolution, action taken, andcompletes the request. Manage-ment can be notified or pull thedepartment’s workload at anytime.
SOLUTION:SOLUTION:SOLUTION:SOLUTION:SOLUTION: The work ordermodule allows for centralizedmanagement and tracking ofsystem and department generated
work requests. Slot personnel canproactively identify and correctroot causes that prevent gamesfrom achieving maximum cus-tomer.
ResultsResultsResultsResultsResults
The proof is in the numbers asthey say. SlotTrak has providedearly adopters significant returnsboth from an operational effi-ciency standpoint as well as froma revenue generating standpoint.Here are some of the key metricsour customers have realized thusfar:Zero slot file related audit findingssince implementation900% decrease in audit prep time99.99% system availability96% increase in inventory avail-ability83% decrease in costs related todocument management60% increase in employee effi-ciency related to repairs
The FutureThe FutureThe FutureThe FutureThe Future
Ready to evolve your operationsand bring the “Imagine a Day”scenario into reality? Reach out tous for a free demo and see how wecan help you bring your internaloperations out of the dark agesand enhance your bottom line.
Engage with Volante Software at:https://www.volantesoftware.comhttps://www.linkedin.com/company/3506284https://twitter.com/volantesoftwarehttps://www.facebook.com/Volantesoftware/Email –[email protected]
Full House at TechFest 338 Slot Techs from 19 different properties attended t
JCM’s Dan Petersen presented on JCM billacceptors and FutureLogic printers.
Alex Leubkeman (Ceronix)led the group in a hands-onmonitor repair lab thatpresented real “issues” andreal fixes. Everyone also hadthe opportunity to tear-downand repair an LCD panel.
TNetecof stickmocom
TwoPepsposupSlo
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35the three-day event
TechFest 35 was held April 2-4 at Peppermill Resort Hotelin Beautiful Reno,
vada.The event featuredchnical presentations on a rangesubjects including bill acceptors,ket printers, touchscreens, LCDonitor repair, soldering andmponent testing.
o delicious luncheons were provided by theppermill Casino (our host for the event) andonsored by G.E.T.T. (Las Vegas-based partspplier) and Volante Software, makers ofotTrak software.
e sold-out event will be held again next year.rk your calendar for Spring, 2020. Final dateA. More information is available on the websiteslot-techs.com
l. Paul Hatin (3M Touch Systems) r. JuanRomero presented SlotTrak software.
Transact Technologies’ Russ Wigépresented their Epic series of printers.
Slot Technical Article UNI-750-1
Generally speaking,troubleshooting (especially“power-on” troubleshooting)
often begins at the output andworks its way back toward theinput. After all, you start bytesting the output becausethat’s why you’re sitting on thebench; you’re there to fix thebad stuff, not the good stuff.But once you’ve determinedyou have bad output(s), wheredo you go from there?Naturally, you start by testing(with a digital multimeter) andreplacing the obviously badpower semiconductors (the bigstuff, mounted on the heatsinks, such as MOSFETS,transistors, output rectifiers,etc.) and using your ESR meterto look for bad electrolyticcapacitors. So you’ve done thatand replaced a few (maybe asmall handful) of obviouslybad parts (and maybe somethat weren’t obviously really
bad, such as capacitors withonly slightly high ESR) but theunit is still not operating. It’snot blowing up (thankfully) butthere’s still no output.
Since there’s no output,perhaps it’s time to jump backto the beginning and take a
SETEC Genesis
The PVCC Circuit
look at how things get started.The sequence of events for thesuccessful start-up andoperation of a power supplylike the UNI-750-1 is long andcomplex but it all has to startsomewhere.
PVCCPVCCPVCCPVCCPVCC
PVCC? What is that? Well, weknow that VCC (pronounced“Vee, sub see see”) indicatesthe power input to a circuit.PVCC is a “perpetual” powersupply (around +13 VDC) thatshould always be active, assoon as the AC power input isapplied. This type of powersupply is common in lots ofthings. It may be referred to asa “standby” power supply orsomething similar. Virtuallynothing beyond the initial ACinput rectification and primaryfiltering happens until PVCCkicks in and provides VCC toU205 on the Control PCB.U205 is a UCC28513integrated circuit that is thecombination PFC/PWM IC thatSETEC loves so much. Youshould keep these in stock. It’sa common failure. More aboutthat later.
This circuit is known as a“High-Side Buck Regulatorwith Direct Feedback.” Theinput is applied to the Drain ofthe device (there’s a MOSFETinside, obviously). It happensto be at pin 5 of this device.Please note that although theinput is labeled +400 Vdc,until the PFC (Power FactorCorrection) circuit has started
and is operating, this voltagewill be “only” +170 here in theUSA. Regardless, the LNK304accepts just about anythingabove 85 volts as its input sowhether the input is +170 Vdcor +400Vdc, the device willoperate properly.
Like all “buck” regulators, theLNK304 works by “chopping”the input into pulses that areof a shortened duty cycle. Inthis case, the device operatesat around 66 kHz and thevalues of the resistors in theresistor divider formed by R28(2.7K ohms) and R29 (18k) areselected to maintain 1.65 V atthe FEEDBACK pin. For ashort period of time, theMOSFET in the device isturned on and the full inputvoltage (+170 Vdc or +400 Vdc)is passed through from thedrain to the source. This isfollowed by a much longerperiod when the MOSFET isoff. Of course, you can’t slam a25 volt capacitor (C31) with a400 volt pulse, so inductor L9-value unknown. It’s just a weething with a ferrite core-acts asan energy storage device,charging up a magnetic fieldand letting it out slowly as thecollapsing field generatescurrent that then flows intoC31, charging it to just 13volts.
If you’re using a DMM and notan oscilloscope to look at this,be aware that pin 1 of the coil(the source of the LNK304)looks very different from pin 2,the output side of the coil. I
confused myself for a minuteas I used a meter to measurethe input at the drain at +170Vdc but the output at thesource (66kHz pulses at +170volts amplitude) freaked outthe cheap meter I was usingand it maxed out the DCmeasurement at what themeter thought was over 600volts. The output voltage readhigher than the input! Ofcourse, that’s impossible for abuck regulator.
It’s interesting to note that thedevice doesn’t control theoutput voltage by PWM (Pulse-Width Modulation) as youmight expect. Instead, as theoutput rises to the desiredlevel, the device simply skipscycles periodically, preventingover voltage. If it rises just atiny fraction of a volt aboveideal, it skips cycles until theoutput drops to where it’ssupposed to be so if you’relooking at the output with anoscilloscope, you’ll notice somejumping around. The systemalso incorporates somethingknown as “jitter” which is theslight shifting of the operatingfrequency around a centralfrequency. Normally (at least inthe world of radiotransmission) jitter is a badthing. Here, it is usedintentionally to reduce EMI bydistributing it across a rangeinstead of just a singleoperating frequency.
Chain of FailureChain of FailureChain of FailureChain of FailureChain of Failure
And now for somethingcompletely different.Sometimes, this power supplytells you what’s wrong throughvisual inspection. PowerMOSFETs will crater with aguarantee that the shortedpower MOSFET will have fedhigh voltage back into thedevice that drives it. For the+12/+15 volt circuit, anexploded Q5 indicates thatU206 will be bad as well. Forthe +24 volt circuit, failure ofQ6 will take out U205. See D3connected to the drive outputof U205 at pin 10? That getswiped-out by the high voltageshort of the MOSFET Q6.
There is an easy, power-off testfor U205. Measure theresistance (or use the “diodetest” function of your digitalmultimeter) between thedevice’s ground at pin 11 andthe power input (Vcc input) atpin 9. It will be low (shorted orjust dozens of ohms) comparedto the normal reading ofhundreds or thousands ofohms. This test actually worksfairly well on many types ofintegrated circuits. Connect ameter to ground and withpower off, start probing any/all of the pins. Compare to aworking unit. It’s a good“power off” triage. You’re not somuch checking to see if thedevice is working as you are todetermine it’s bad. These aretwo different things. - STM- STM- STM- STM- STM
When Q6 shorts, it take out U205 and D3
When Q5 shorts, it takes out U206
A trio of bad MOSFETs
Left: A quick, power-off test ofU205 between pins 9 and 11. Shortor low resistance is bad.
Slot Tech TrainingNo previous electronics experience required
“It’s not difficult to fix power supplies and LCD monitors”
Do you have a shop stacked with monitors and power supplies that needto be fixed? Are you sending your items out for repair?
Are you looking for a quick and painless way to bring your slot techs up tospeed on monitor and power supply repair, down to the component
level?
You don’t have to be a genius to fix power supplies and LCD monitors. Theclass assumes no previous knowledge of electronics. Class begins at 9:00am and typically ends at around 4:00 pm daily with an hour break for lunchat noon.
The three-day class is $795.00 per person This includes all textbooks andclassroom materials. Each student receives their own digital multimeter andsoldering tools and supplies as well as samples of electronic components.Students will also build a component tester that will be a valuable tool fordiagnosing failures in the shop. With a minimum of eight students, trainingcan be held at your own property. Otherwise, you are invited to send yourstaff to any one of our Regional Slot Tech Training classes that we hold fromtime to time at various locations across the country. Please consult thewebsite at slot-techs.com for the current schedule.
To book your training or for further information, contact:
Randy Fromm-PublisherSlot Tech Magazine401 W. Lexington Ave. #777El Cajon, CA [email protected]
√√√√√ Milwaukee, WI at Potawatomi Casino√√√√√ Tulsa Oklahoma at Hard Rock Casino√√√√√ Los Angeles, CA at Morongo Casino√√√√√ Reno, NV at The Peppermill Casino√√√√√ Williamsburg, MI at Turtle Creek Casino & Hotel√√√√√ Training at YOUR property?
Join us for a regional slot tech trainingclass at any of these properties
To enroll, visit the websiteat slot-techs.com
Day OneBeginning Electronics for Slot Techs
This segment assumes that you have no previous electronicstraining and takes you through a simple, NO MATH look at electroniccomponents, electronic circuits, schematic diagrams and more!Understanding electronics is easy when you learn the basics of howcircuits and components operate.
Using a Digital MultimeterThe DMM is the single most important piece of test equipment youcan use. This class shows you how to use the meter to make thetests and measurements necessary for troubleshooting.
Electronic ComponentsAll of the individual components commonly used in slot machinesare introduced. Parts are covered individually. Students learn howthe components function and how to test them for proper operationusing the digital multimeter or other test equipment. Students willhave ample opportunities to practice their testing skills during thehands-on component testing labs.
Day TwoSoldering Lab
Good soldering technique takes practice but there are some tricksthat can really help speed things along and minimize the chance ofdamage. Each student will be provided with their own soldering iron,solder and desoldering supplies. This equipment will be theirs tokeep. We will be assembling a fun kit that includes all of theelectronic components we have just studied. Following this practice,we will also be constructing a component tester which will be avaluable tool for the slot shop.
Day ThreePower Supplies
Power supply failure is common (as you know). This segment coversthe theory of operation of power supplies, including the powersupplies used in LCD monitors. The emphasis is on common failuresand repairs.
LCD Monitor Repair
For a casino, LCD Monitor repair is generally pretty easy thanks totheir modular design. This segment covers the theory of operation ofLCD monitors. There will be a presentation on repair techniquesincluding CCFL replacement with LEDs. Repair of inverter PCBs andA/D boards will be covered.
Course Outline
Slot Tech Magazine 401 W. Lexington Ave. #777 El Cajon, CA 92022 619.838.7111page 15
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