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1 Krause Fund Research Spring 2016 Tech (Beta) Recommendation: HOLD Analysts Trevor Heimke [email protected] Max Neumann [email protected] Ryan Crockett [email protected] Nick Payne [email protected] Company Overview Salesforce.com Inc., (NYSE:CRM) is a provider of enterprise cloud computing solutions that includes apps and platform services, as well as professional services. They service businesses of all sizes and process billions of transactions daily in real time. Marc Benioff and Parker Harris founded Salesforce 17 years ago. Benioff remains the Chairman and CEO while Harris is the Executive VP of Technology. The business is headquartered in San Francisco, California, U.S. and currently has over 16,000 employees. In the past 5 years their stock price has risen from around $30 to the current $75. Their revenue has increased year after year, and they currently are the third largest market share of their industry in 2007, to now the leading market share in their industry. Salesforce offers six core products that include sales, customer service, marketing, community management, analytics, and a cloud for app development. Salesforce aims to gain even more market share going forward due to the increasing importance of CRM while remaining the most innovative software company in the world. Stock Performance Highlights 52 week High $82.90 52 week Low $52.60 Beta Value 1.42 Average Daily Volume 4.55 m Share Highlights Market Capitalization $52.11 b Shares Outstanding 670.93 m Book Value per share $75.73 EPS (2015) $-0.42 P/S Ratio 6.8 Gross Profit Margin 76.01% Company Performance Highlights ROA 2% ROE -7% Sales $5373586 Financial Ratios Current Ratio 0.81 Debt to Equity 1.69 Salesforce.com Inc. (NYSE: CRM) April 18 th , 2016 Current Price $75.73 Target Price $79.78 Salesforce Exhibits Continued Growth Salesforce will continue its fast growth and remain the industry pioneer in cloud computing solutions for year’s to come. Cash is expected to grow by over 55% in the next 3 years, as well as net income becoming positive and growing by over 5% in 3 years time. Earnings per share are expected to turn positive and rise by over 100% in 2 years and remain positive from there on after. Sales are expected to grow by over 19% in the next year as Salesforce continues its expansion and increased market share, which is well above its competitors and the S&P 500 average. An increased amount of companies are using data analytics and cloud computing, which gives more growth potential to Salesforce in a fast growing industry that is flush with new customers. There are expectations of 34% rise in earnings for 2016, which is nearly seven times higher than the expected earnings for the S&P 500. Our target price of nearly $83 exceeds their current stock price and the average target price of numerous other analysts is around $90 One-Year Stock Performance (Source: Yahoo Finance)

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Page 1: Tech (Beta) Salesforce.com Inc. (NYSE: CRM) · Company Overview Salesforce.com Inc., (NYSE:CRM) is a provider of enterprise cloud computing solutions that includes apps and platform

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Krause Fund Research Spring 2016

Tech (Beta) Recommendation: HOLD

Analysts Trevor Heimke [email protected] Max Neumann [email protected] Ryan Crockett [email protected] Nick Payne [email protected]

Company Overview Salesforce.com Inc., (NYSE:CRM) is a provider of enterprise cloud computing solutions that includes apps and platform services, as well as professional services. They service businesses of all sizes and process billions of transactions daily in real time. Marc Benioff and Parker Harris founded Salesforce 17 years ago. Benioff remains the Chairman and CEO while Harris is the Executive VP of Technology. The business is headquartered in San Francisco, California, U.S. and currently has over 16,000 employees. In the past 5 years their stock price has risen from around $30 to the current $75. Their revenue has increased year after year, and they currently are the third largest market share of their industry in 2007, to now the leading market share in their industry. Salesforce offers six core products that include sales, customer service, marketing, community management, analytics, and a cloud for app development. Salesforce aims to gain even more market share going forward due to the increasing importance of CRM while remaining the most innovative software company in the world.

Stock Performance Highlights 52 week High $82.90 52 week Low $52.60 Beta Value 1.42 Average Daily Volume 4.55 m Share Highlights Market Capitalization $52.11 b Shares Outstanding 670.93 m Book Value per share $75.73 EPS (2015) $-0.42 P/S Ratio 6.8 Gross Profit Margin 76.01% Company Performance Highlights ROA 2% ROE -7% Sales $5373586 Financial Ratios Current Ratio 0.81 Debt to Equity 1.69

Salesforce.com Inc. (NYSE: CRM)

April 18th, 2016

Current Price $75.73 Target Price $79.78

Salesforce Exhibits Continued Growth

Salesforce will continue its fast growth and remain the industry pioneer in cloud computing solutions for year’s to come. Cash is expected to grow by over 55% in the next 3 years, as well as net income becoming positive and growing by over 5% in 3 years time. Earnings per share are expected to turn positive and rise by over 100% in 2 years and remain positive from there on after. Sales are expected to grow by over 19% in the next year as Salesforce continues its expansion and increased market share, which is well above its competitors and the S&P 500 average. An increased amount of companies are using data analytics and cloud computing, which gives more growth potential to Salesforce in a fast growing industry that is flush with new customers. There are expectations of 34% rise in earnings for 2016, which is nearly seven times higher than the expected earnings for the S&P 500. Our target price of nearly $83 exceeds their current stock price and the average target price of numerous other analysts is around $90 One-Year Stock Performance

(Source: Yahoo Finance)

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Economic Outlook

Real Gross Domestic Product

Real Gross Domestic Product for the United States experienced an increase at an annualized rate of 2.4 percent in 2015 after the third revised estimate. After these revisions, we have increased at the same rate as 2014.1This increase signals a healthy economy, but plateauing from the previous year hints at near future uncertainty and should be handled with caution. Salesforce is growing at an extremely fast rate. As a top company in its industry, GDP growth is a fair indicator of the direction Salesforce’s growth will trend. Corporate profits decreased by 159.6 billion in Q4 of 2015, compared to a 33 billion decrease in Q3 of the same year.2

The Personal Consumption Expenditures index slowed down to a 1.1 Q4 increase in comparison to an increase of 2.2 percent in the previous quarter.3 The deceleration in PCE is likely heavily contributed to the slowdown of GDP growth. PCE is necessary to monitor for the rough estimates of disposable income of consumers. According to the Federal Reserve, PCE inflation is expected to rise significantly in 2016. This is most likely attributable to the plans to gradually increase interest rates and the proposed inflation target of 2%. 4

Another factor that could drastically affect the Real GDP is the impact of the presidential candidacy. The Treasury Department in April of 2016 implemented tighter restrictions on corporate taxation rules. Details in this imposed change mean tax inversions have less benefits towards earnings stripping and make accessing foreign profits more difficult.5 New regulations are expected to lower corporate profits for

international conglomerates, negatively effecting GDP.

The capital markets started the year off with substantial volatility. Significant positive correlations with oil prices in combination with the poor economic strategizing announcement from the Federal Reserve are likely reasons for this. Near the end of Q1, the markets have gained momentum and oil stagnation has smoothed. We anticipate at least one rate increase this year, rising to .75% and a supporting short term GDP growth of 2.2% in 2016. In the longer horizon, we expect the U.S. to increase GDP growth to an annualized rate of 2.6%, contingent on the implied independence between capital markets and oil prices.

Consumer Confidence & Sentiment Index

Consumer confidence is a survey put out by the Conference Board that measures the attitudes consumers have towards the economy. Surveyors answer questions about their current and potential future income, employment, and business conditions as a whole. Consumer sentiment is a survey conducted by The University of Michigan. This survey is very similar to the confidence survey, where both numbers are generally very similar to the other. This survey has questions geared toward the attitudes of the individuals towards the economy, and the strength of consumer spending. For Q1 in 2016, U of Michigan’s Consumer Sentiment stayed between the 91 – 95 range, slowly declining. April CSI came in at 89.7, which is lower than the expected 91, but is still a healthy number considering the recent political and macroeconomic growth conditions. 6 We want to keep a close watch on consumer confidence numbers to know what we can expect in revenues from Google Network Members. As confidence remains higher, inclinations to spend more money leads to higher online traffic, and a greater likeliness businesses will continue utilizing their web services. Minor fluctuations in Consumer Confidence could have a

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small effect on Salesforce, however it would be nothing significant. If consumers began to feel less confident, some may stop utilizing the service, but we feel that the customers’ information already stored on the cloud based service would be too important to give up.

Reports of a slowing in wage gains, inflationary adjusted income weakening, and political uncertainties as it pertains to the economy are contributing to the lower CSI readings. Previous consumer survey data remained extremely high despite more uncertain economic conditions, making this sub-90 rating partially admissible. Non- recessionary years average at a rating of 87.6, while the five recession periods averaged to 69.3; This signaling that we still have far to fall before adjusting.7 We believe that Consumer Confidence will decrease and hang slightly around 94 in the short term while Consumer Sentiment will hit 87.5. These numbers centered on the slight increases in employee compensations, the deteriorating income expectations and the assumption that oil will rebalance and rise in the capital markets. In the long term we anticipate the CCI to increase and stay around 97 and CSI to move back to 93.

Employment

Employment in the U.S. has continued to rise, showing the demand for a larger labor force while further ascertaining the strength of the job market as a whole. This hiring of employees can signal an expansive economy, as companies can afford to hire

more workers. Hourly earnings have risen 2.3 percent through 2015, and non-farm payrolls have increased 215,000 – which was 5,000 higher than the consensus.8

Salesforce, in order to hold market share, must hire the best talent available to the industry. Engineers and software developers will become ever more sought after as this field continues to expand and new entrants enter the industry. This will drive more people into careers like these and potentially lead to more people looking for work. Wage growth in the United States has increased at a steady rate, and could pose a potential problem for companies that are expecting to be able to pay huge premiums for talented labor. Having an already high salary percentage with the expectations of growth may not bode well. In 2015 employment rose from the previous year as a whole, leaving less people without a job. This shows that companies are feeling confident in their operations and futures, as they are making the investment to hire new employees. We feel this is one signal of a strong economy.

The employment cost index (ECI) rose in the fourth quarter of 2015 by .6%. The ECI is a measure of employee wage growth in the United States. This measure is important to monitor because it is useful to interpret cost pressures that can have an impact on the inflation rate in the United States.9

The unemployment rate has held steady for year-end 2015, through March 2016 at 5%.10

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The graph below shows that unemployment has continued to fall quarter after quarter for the last 2 years rather steadily. This could be because individuals are now more optimistic about finding a job, which can lead to a better performing economy, or because companies are looking to expand their operations and need new talent.

Bureau of Labor Statistics U.S. Department of Labor10

We feel that the economy is continuing to expand, which leads to an increase in employment. In the short-term (6 month outlook), we see the unemployment rate staying at 5%. In the long-term (2-3 year outlook), we see the unemployment rate dropping below 5%, to around 4.7%.

Our belief in this comes from the consumer confidence, which is at a high level right now, showing consumers are feeling positive about their financial future. For the software sector, we can expect to see an increase in the amount of skilled labor workers getting jobs. The software field is one of ever changing developments and increased innovation, which will be spurred on by the hiring of new employees.

The software industry is comprised of only a few companies that hold over 50% of the market share. That being said, competition in this field is very high among the top firms, as they don’t want to lose potential ideas (workers) to their rivals. One of the best ways for companies to stay innovative is to hire new people who will in turn bring with them new ideas.

Exchange Rates

The exchange rate is the price of a nation's currency in terms of another currency.11 For simplicity; we will be analyzing current exchange rates using the US dollar, as a base currency.

Analyzing current exchange rates plays an important role in the technology sector mainly due to the large amount of sales from foreign markets. There has been a notable correlation between the strength of the US dollar and US technology performance. The graph below shows that when the US is dollar is weak, technology performance tends to excel due to foreign buyers having more confidence in the US market.12

Fisher Investments on Technology pg. 56-57

Conversely, there are also benefits for US industries when the US dollar is strong. Products imported from foreign markets will be cheaper to US corporations resulting in lower costs. Companies who have more imports than exports in times of a strong US dollar will benefit more than those who don't.13

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Shown above is a 10-year graph of the Trade Weighted US Dollar index. This value is measured by giving importance to currencies mainly used in international trade.14

Due to recent decline of production recorded by the Purchasing Managers Index (PMI) manufacturing report, we estimate the Trade Weighted US dollar Index to increase to 130 in the next 6 months. However, we predict the Trade Weighted US dollar Index to fall between 100-105 in the next 2-3 years. We believe the main reason for this long-term Trade Weighted US Dollar Index decline is the US export estimates to increase over the next two years.21

Salesforce is continuing their efforts at entering into emerging markets across seas. We feel a slight decline in the value of the US dollar will help make their products and services more affordable.

Capital Markets Outlook

The technology industry as a whole has performed very well over 2015 (3.39% return from S&P 500 Information Technology Sector), and we see this continuing on into the future. With the increase in online traffic, companies that provide online services are benefitting from more advertising to a broader range of consumers, enhanced developments in the specific technology hardware, and the increases in online sales.22

We feel this is a good time to invest in the Internet software and services sector of the tech industry. The field is continuing to spend on innovation and research to enhance the already expanding software systems. The sector as a whole has an average revenue growth rate over the last 5 years as 12.9%.15

A company similar to Salesforce that has been thriving as of late is Oracle. Oracle has been in the market for a longer time than Salesforce, which has given it a three times larger market cap over Salesforce. However, Salesforce’s growth rates in revenues have been much higher on an average rate of the last 5 years than have Oracles, which demonstrates the continuing expansion of companies in this field.

Analysis

Salesforce operates within the Internet software & services industry inside of the technology sector. This segment of the technology sector is responsible for creating software & platforms that improve company’s connections with clients and also improve analysis of their data. Revenues for this industry are generated through customers purchasing the right to use the software, service packages, and software subscriptions.

The industry is expected to continue strong growth through 2021. High corporate profit, low interest rates, and an increasing number of companies preferring that their CRM services be accessible from the Internet drive this growth. Industry competitors will continue to improve their services to meet customer needs and invest in even more cloud space to ease the increasing population of clients. For the next 5 years, industry revenue is forecast to grow at an annualized rate of 11.1% to around $25.5 billion.

xvi.

Industry Trends

As a whole, the industry has focused on improving cloud computing in an effort to provide their customers with a more accessible product/service. This is evident in the transition from SaaP systems to SaaS systems. SaaP systems required clients to store data, servers, and applications within their own business and could only be accessed at the certain location because it’s a purchasable product. SaaS systems now allow clients to access their information from nearly any Internet accessible device. This is made possible by cloud computing that stores customer information and data without linking it with specific location or hardware. SaaS have a lower up front cost and can be put into use at a quicker start up

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rate because of no longer needing expensive servers and hardware to store the data.16

Competition

The industry has a medium concentration rate with over 50% of the revenue being controlled by four firms.

(Source: Yahoo Finance)

This can make it difficult for new entrants into the industry as their main competitors are already proven CRM pioneers.

Porters Five Forces

Industry Competition:

Threat of New Entrants: Barriers to enter this industry are moderate. New entrants usually develop through small businesses or more powerful software. Entrants are deterred due to high startup costs and the widespread usage of existing services by prospective customers. The elite firms won’t lose its largest contracts to smaller startups, so new entrants must have superior software to grow market share.

Threat of Substitutes: Substitution is a moderate industry threat. Currently, switching CRM providers may be costly due to initial hardware and the subsequent large support systems. However, with the emergence of cloud computing and SaaS systems, this switch cost will decrease and become less of a deterrent in the coming years.

Buying Power: The customers buying power is high in this industry. An increasing amount of customers are looking to solve their always changing needs. Companies must be flexible in order to meet customer needs. Customers are also now demanding payment

plans that better suit them. They are no longer locked into long-term contracts with their software provider, as these companies now offer monthly payment plans. Paired with no longer needed physical hardware, customers control the ability to quickly switch providers.

Supplier Power: Supplier power in this industry is different from others because they require no raw materials, but rather human capital and intellect. This industry relies heavily upon the growth of research & development, and the hiring of skilled employees is paramount to retaining market share.17

Catalysts for Growth/Change

Increased Accessibility: With more Internet users and an increasing amount of mobile usage, these services are becoming more accessible to customers than ever before. The accessibility is being driven by cloud based computing that doesn’t limit customers to a location or specific hardware. The consistent growth in mobile phone users has lead to an increase in demand for services CRM companies provide to be accessible on cellular phones.

(Source: Yahoo Finance)

The amount of cellphones being used per year continues to increase, specifically by an average of 5.35% over the last 3 years. People are becoming more and more dependent on their phones, and utilize them as not only a phone, but also a source to access the Internet. Salesforce is capturing this increased accessibility by offering an “App” marketplace, where the customer can download specific CRM

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applications to their phone for use.

Customer Awareness: Customers take a larger interest in how the product fits them and how the company treats them. This fits into the software industry producing specialized and customized products for their customers in order to serve their special needs. A recent study shows that 82% of customers will leave a company if they feel they are not being cared about. CRM software allows client corporations to be more connected to their customers by supplying firms with personalized data about their customers. This could help eliminated or at least diminish the chances of the customer feeling uncared about and keep them happy. www.superoffice.com/blog/crm-charts

Investment Positive/Negative

Positive: The software industry, specifically the CRM segment, has experienced significant growth. The software industry has year to date returns of 4.1%, with the S&P returning 1.35%.18 This is due in large part to companies having easier access to the products the firms in this industry supply.

Negative: Software companies, especially those dealing with CRM, have to be extremely cautious of their customer’s security. A possible breach into customer data/information would be detrimental to the industry’s credibility. In 2016 alone, 27% of banks and financial institutions along with 26% of online businesses use some form of CRM software.15

These banks and online retailers have contracts with CRM companies that would be terminated if a breach were to happen, as well as potential lawsuits that would diminish the reputation and value of the industry.

Company Analysis

Company Overview

Salesforce.com Inc., (NYSE:CRM) is a provider of enterprise cloud computing solutions that includes apps and platform services, as well as professional services. They serve businesses of all sizes and process billions of transactions daily in real time. Salesforce was founded 17 years ago, and had its IPO in 2006.In the past 5 years, the stock price for Salesforce has risen from around $30 to the current 75$.

(Source: Yahoo Finance)

Salesforces revenues have increased year over year for the past 4 years, by an average of 23%. (Salesforce 10K). Salesforce offers six core products that include sales, customer service, marketing, community management, analytics and a cloud for app development. Salesforce aims to gain even more market share going forward due to the increasing importance of CRM through its current revenue streams, as well as branching out into new emerging markets.

General Info

Salesforce is the leading customer relationship management service available in the market. Salesforce provides their customers with services and products that Customers pay for a membership to the service, and in return Salesforce provides them with different applications and professional services that supply the customer with an array of statistics, analytics, and data. The objective of this service is to provide the customer with in-depth, personalized information and data to better connect with their end customer. This objective is achieved through multiple product lines, membership retention, detailed applications, and professional support for customersi

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Products and Markets/Revenue Generation:

Salesforce is a provider of enterprise cloud computing solutions that include apps and platform services, as well as professional services. They are a company that focuses on customer relationship management. Salesforce offers six core cloud services that include sales force automation, customer service and support, marketing automation, community management, analytics, and a cloud platform for building custom applications. Salesforce also offers consulting, deployment, training, implementation, and integration services to its customers to facilitate the adoption of its cloud solutions. It derives its solutions as a service through all the Internet browsers and on mobile devices, on a subscription basis, primarily through its direct sales efforts and indirectly through partners. Salesforce derives their revenue from two sources: 93% comes from subscription revenues and their basic supportii; and the second source is from related professional service such as process mapping, project management, implementation services and other revenueiii.

(Source: Salesforce 10K)

We observed the revenues generated through their sales efforts by geography. Historically, the Americas have been the most success at generating revenues year over year at a high growth rate of close to 25%. Europe and Asia Pacific lag behind the Americas, but is becoming a more prominent portion of the revenues generated. The Americas make up approximately 72% of the total revenues generated, which has been the focus for much of their marketing strategy.8

Analysis of recent filings

Salesforce for the last three years has posted net losses, however this number has decreased when compared to total revenues recognized for the year. The net losses as a percentage of total revenue have decreased from 9% in 2013 to 5% 2015. The revenues have continued to grow, specifically by 24.24% from 2014 to 2015, but they are matched by the marketing and sales growth, which was 24.36% from 2014 to 2015iv. Salesforce's largest cost comes from marketing and sales, because of the attempt to expand their customer base. Salesforce is put up large costs in its previous years to try and set themselves up for massive growth. Their R&D cost growth in 2010-2012 were around 30% year over year. After which Salesforce focused more on marketing expense, and that became the leader in cost growth. The increased spending on marketing and sales, and the increased growth in revenue illustrates the overall growth of the company. This growth can be expected to continue as Salesforce has commented that they believe their marketing cost will continue to be their largest.

Competition

The software industry is one that is extremely competitive and evolving each day. Many firms in this industry charge high prices for their base services, and that can be a deterrent for customers to switch to a new companyv. This would lead to much higher customer retention than in other fields, leading to more focus on first time customers. With increasing reliance on cloud-based software, competition is expected to rise in the future. This will force Salesforce to continue to spend on the marketing of their services and products, as well as spend more in research and development to stay ahead of potentially new technologies. In this industry, companies may believe they can come up with a software like Salesforce's on their own for cheaper. This added competition can help be eliminated by continuing to spend on marketing and sales, along with research and development.

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Catalysts For Growth/Change

In the United States, roughly 543,000 new businesses are started each month. These businesses are opportunities for Salesforce to implement their services into these companiesvi. The monthly subscription to their services most commonly applied are in the 12-36 month range. Of the companies that acquire their services, between 9-10% did not renew their services. This is slightly above the industry average of about 80%vii. Focusing on a solid retention rate will help Salesforce grow even further. This shows the importance of acquiring contracts with new businesses because they will likely continue to use their services and continue to grow their client base.

The economy and businesses as a whole are becoming more reliant upon data analytics and becoming more efficient. According to a study conducted by BSA/The Software Alliance, 69% of American senior executives said data analytics is important to their companies. Furthermore, 79% of American senior executives said data analytics helps companies better meet their customers' needsviii. Salesforce's largest expenditure is from marketing and sales, and will continue to be into the foreseeable futureix. This is connected to the ideology that businesses are continuing to increase their focus on data analytics.

Key Investments (SWOT Analysis)

Salesforce's current business model and software already give them an advantage over their competition. They're currently ranked number 1 in the computer software industry by Fortune magazine, and have been number 1 for a few years in a row. They are the clear market leader and have increased their market share over the competitionx.

xi

Despite being the industry leader, Salesforce still has some weaknesses to overcome. In the current market, Salesforce's largest revenue stream is from their Sales Cloud. However, when compared to their competitors’ sales software, Salesforce's is considerably more expensive per month per user. This can have a negative effect on consumers because they may be hesitant to invest in Salesforce due to the higher price. However, this price gap is due to salesforce offering more customization, professional support for their products, and a more flexible payment plan than its competitors. Salesforce wants to penetrate the new market of emerging businesses, but may not be as attractive compared to cheaper options.

Company Cost/Month/User Salesforce Enterprise $ 125.00 Microsoft Dynamic CRM

$ 85.00

Infusionsoft Deluxe $ 75.00

Salesforce has many opportunities in the market due to new acquisitions and partnerships. Below is a table of Salesforce 5 most recent acquisitions. They’ve had a total of 37 since 2011.

RECENT ACQUISITIONS

MetaMind April 4th, 2016

PredictionIO February 19th, 2016

SteelBrick December 23rd, 2015

MiniHash December 14th, 2015

Kerensen Consulting July 31st, 2015

Salesforce formed a strategic global alliance with Google by revolutionizing how customers and businesses utilize the Internet. The two industry leading platforms came together to announce a new product: Salesforce Group Edition featuring Google Adwords that delivers everything an organization needs to jump start customer growth in a single servicexii. Salesforce also acquired InStranet, which provides knowledge management software for call centers. Salesforce can then integrate this newly

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acquired technology with their own software to expand upon their customer base and target Oracle, SAP, among other software companies. The growing demand in the CRM software market provides an opportunity of growth for Salesforce. As more businesses emerge or increase in size, customer relations becomes more and more important. As the industry leader, these businesses will turn to Salesforce to fill this new gap and to keep expanding.

The threat of data breaches and hacking has made business even more difficult for software companies around the world. Trust and safety are valued by customers when investing in companies, so possible data breaches and hacks could prove costly, especially to software companies that are viewed as impenetrable. These hacks could cost companies millions in tech repair, a loss of existing dissatisfied customers, and a negative association with their brand that will ultimately leave a lasting effect on stock prices. While this remains as a threat to the industry as a whole, Salesforce has taken measures to combat it, like limit IP ranges for logins, and double login identificationxiii.

There is also concern over government Internet and data regulations pertaining to the cloud. Expansion of the Internet, the cloud, and data sharing has asked for increased regulation and attention from the government. The attraction of the cloud is the promise of simplification and standardization without physical or geographic boundaries. However, Russia and many more countries are in the process of putting in privacy laws that mandate personal data on citizens to be stored in databases physically located within the country. This could be costly for cloud and data companies that would have to provide increased security measures and data servers.

Valuation Analysis

Valuation Overview

For our model, we found Salesforce’s intrinsic value using discounted cash flow (DCF) valuation, enterprise profit (EP) valuation, dividend discount model (DDM), and relative PS valuation. We feel that the intrinsic values generated from the DCF and EP models better represent the future target price.

Our DCF and EP models yielded an intrinsic adjusted value of $8 as of April 19th, 2016. The intrinsic value calculated is higher than its current stock price of $77.27.

General Assumptions for Models

Revenue Decomposition: To better understand where Salesforce revenue is being generated from, we decomposed the revenue by geographic location. Salesforce has been breaking into emerging markets, specifically European markets. Salesforce primarily derives revenue from two forms: subscription & support sales, and professional services. Breaking it down by geographic location would better represent their efforts to break into emerging markets. Salesforce customizes application software as specific to the customers’ need, so decomposing revenue by product would not be a fair representation of the revenue.

The strongest revenue stream was the America’s, which we continued its growth by 30% for the first 3 years, before slowing down to 4.5% in year 2021 (CV). We expect it to take this rate as they continue to have a retention rate of around 90% since there are few companies that have the level of service and support as Salesforce.

Europe has continued to have high revenue growth year over year, however we expect them to remain more constant in their growth due to increased efforts in Asian Pacific areas. The Asian Pacific areas are the newest segment in revenue generation. With large growth the last two years, and continued marketing in the area, we feel starting revenue growth at 20% and slowly decreasing it to 4.5% in 2021 (CV) reflects the overall efforts in the emerging markets.

Dividends/Payout Ratio

Salesforce has not paid any dividends since its IPO in 2006. In their past 10K reports, they have emphasized

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that there will be no changing of this dividend policy in the foreseeable future.

Since Salesforce does not pay dividends, we took an industry average of current payout ratios and applied that average to our forecasted earnings per share (EPS).

Income Statement Assumptions

Cost of Goods Sold

Cost of Goods Sold is broken down into two segments: subscription & support, and professional services. Cost of goods sold for both segments has remained relatively consistent over the past 5 years, at 17% and 7%, respectively. We continued these rates to reflect a consistent cost to service Salesforce’s products and service.

Marketing & Sales

Salesforce’s largest cost, historical, has been their marketing & sales. Marketing and sales cost continued to grow 24% year over year, and we extended that into our forecast. Salesforce representatives have said that marketing and sales will continue to be their largest cost as they continue their expansion efforts. We wanted to hold true to this large but necessary cost. We kept it as their largest cost, but decelerated its rate to a more economic outlook in the CV year. By this year, we believe their presence in the market will no longer require them to continue at such a high rate.

Research & Development

Research and Development is a very important cost to remain competitive force in an industry founded on innovation. We took a 5-year average growth of R&D to reflect recent developments for their company. We used this rate for the near future and then decelerated it at the CV year as to show Salesforce moving to a more steady state.

Balance Sheet Assumptions

Cash & Cash Equivalents

Due to being in an industry that prioritizes R&D, it is conceivable that a company would need a larger amount of cash on hand. The cash was calculated by a

plug account in order for our assets to equal our liabilities & stockholder’s equity.

Capitalized Software

Capitalized software is the internally developed or acquired software that is used for the internal needs of the business. Salesforce needs to continue its growth rate of 6% but will decline to a more steady state once growth decelerate.

Debt

We forecast their long-term debt as a percentage of the sales due to the continued need to fund their marketing and R&D costs. We link our short-term debt to a percentage of long-term debt over the life of the debt.

Weighted Average Cost of Capital (WACC)

In calculating our cost of equity, we used the capital asset pricing model (CAPM). Our risk free rate is the 30-year treasury bond of 2.62%. For the equity risk premium, we used the implied ERP on April 1st, 2016, for the 12-month adjusted trailing payout. This was 5.15%. We calculated the beta by averaging the monthly beta from 2007 to 2016 to give us the beta of 1.42. We chose these parameters for our beta to account for market fluctuations and how that affects Salesforce directly.xxi.

Cost of Debt

Salesforce’s current bond market only has a 2-year maturity date. So to accommodate for such a short time horizon, we instead found the industry average for a 30-year bond and applied that into our model. This gave us a pretax cost of debt of 5.38%.

WACC

Under these assumptions, we derived a WACC of 9.64%. This accurately characterizes Salesforce’s cost structure.

Discounted Cash Flows and Economic Profit

After running our DCF and EP model, we came to a stock price of $79.78. We then adjusted the stock price for the time since 12/31/2015 to arrive at our adjusted stock price of $82.08. This price yields a 6.22% upside over the current stock price of $77.27.

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We derived this amount by discounting our free cash flows back to a present value to arrive at our value of operations. From there we added back in the short tem marketable securities and accounted for the debt obligations, operating leases and stock option plans to arrive at our value of equity. We feel this model accurately describes the intrinsic value of the stock based on our assumptions built around the future performance of the company.

Dividend Discount Model (DDM)

Salesforce does not pay out dividends to shareholders, and sees no change in this practice in the foreseeable future. We felt the best way to forecast around this was to find the average payout ratio for similar companies in the industry, and apply that payout ratio to our forecasted EPS. We used the damodaran website to locate an industry average payout ratio of 1.29%. This resulted in a lower intrinsic value of $64.59, a 16.41% decrease in stock price. We do not expect Salesforce to change their dividend policy, and thus put less emphasis on the DDM intrinsic value.

Relative Valuation

We decided to use a Price/Sales relative valuation for our model. It did not make sense to use a Price/Earnings model as our projected net income for 2015 and 2016 were net loses. This would result in a negative intrinsic value, which would supply no insight into a potential price. The P/S model takes the market capitalization of a firm, and divides that number by the total number of sales for that year. After finding companies that were comparable to Salesforce based on sales and price, we multiplied the average P/S ratio for 2016 estimates of comparable companies to Salesforce’s estimated Sales for 2016. This yielded a relative P/S (EPS16) of $46.22. The company’s chosen for this model were similar companies in the industry, such as Oracle, SAP, NetSuite, and IBM. Continuing Value The continuing value is the present value in a future point of time of all future cashflows where we expect steady growth. We assumed Salesforce’s CV year would be in 2021. We believed 2021 was the best year because it allows time for Salesforce to grow and finally earn a very high earnings after its recent years

of net loss, but was also a short enough time horizon where the model would remain realistic and stable. Forecasting our results past this period would be impractical and unreasonable in predicting macroeconomic and industry conditions. Sensitivity Analysis A valuable tool in analyzing Discounted Cash Flow and Economic Profit models is using a sensitivity analysis on the assumptions made in our calculations. Continuing Value assumptions have a large weight on the output of our models and should therefore be evaluated. To test this sensitivity, we observed how different inputs for these assumptions affected our intrinsic price in the DCF and EP models. Below are explanations of why we chose the certain variables when performing these sensitivity analyses. CV Growth of NOPLAT vs. R&D CV Year Growth In order to find the intrinsic value in the DCF and EP models, a CV value must be chosen at a steady growth rate. We assumed this rate would be 4.5% at CV year 2021. This growth rate is important to expansion but realistically expanding within our means. We compared this to R&D CV Year growth rate because of how important R&D is to Salesforce’s effort to expand and become a larger company. R&D is a large cost that can catalyze a company to break through and expand, or it can diminish the company’s size due to very little R&D effort. After analyzing this sensitivity table, it is clear that CV growth of NOPLAT could widely change intrinsic price due to small changes and even R&D growth could change stock price by nearly $4 due to only a small percentage change. Marketing & Sales CV Growth vs. SG&A CV Growth Marketing & sales and SG&A were two of our largest operating expenses, so analyzing the change in their growth is important to understanding how the two affect intrinsic price. Salesforce has maintained their stance that marketing & sales will remain a large presence for the coming years as they expand their company, however we have them decelerating this rate to 3% in the CV year. Simply by increasing their marketing & sales by 6%, the intrinsic value can change by $7. The growth of this operating expense should be kept in mind when evaluating this company

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in the future due to such a large impact on its stock price. WACC vs. CV Growth of NOPLAT The weighted average cost of capital (WACC) is very important to computing our intrinsic value in our models. It is one of the lead drivers in determining the CF to discount and its subsequent PV (CF). A simple 1% change in WACC could change the intrinsic value by as much as $20. This showcases Salesforce importance on future cash flows and how an increase or decrease from estimated cash flows could affect the company’s overall value very quickly. CV Growth of NOPLAT vs. CV ROIC CV ROIC is a measure of how well the company utilizes its capital on hand. Capital on hand is very important to the expansion and R&D possibilities in this industry, so ROIC is a good measure of how well companies are putting that capital to use. Salesforce intrinsic price could change by over $1 with a 10% change in ROIC, compared to about $14 change from 1% change in NOPLAT Growth.

 

 

 

 

 

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Important Disclaimer This report was created by students enrolled in the Security Analysis (6F:112) class at the University of Iowa. The report was originally created to offer an internal investment recommendation for the University of Iowa Krause Fund and its advisory board. The report also provides potential employers and other interested parties an example of the students’ skills, knowledge and abilities. Members of the Krause Fund are not registered investment advisors, brokers or officially licensed financial professionals. The investment advice contained in this report does not represent an offer or solicitation to buy or sell any of the securities mentioned. Unless otherwise noted, facts and figures included in this report are from publicly available sources. This report is not a complete compilation of data, and its accuracy is not guaranteed. From time to time, the University of Iowa, its faculty, staff, students, or the Krause Fund may hold a financial interest in the companies mentioned in this report. i https://www.salesforce.com/company/ ii Salesforce 10K iiihttp://topics.nytimes.com/top/news/business/companies/salesforcecom-inc/index.html iv Salesforce 10K v Salesforce 10K vi www.businessinsider.com/infographic-the-state-of-us-small-business-2013-9 vii Salesforce 10K viii cioinsight.com, bsa.org ix Salesforce 10K x crmsearch.com/crm-market-share.php xi http://fortune.com/worlds-most-admired-companies/abb-100000/ xii Salesforce 10K xiiihttp://content.trust.salesforce.com/trust/en/learn/bestpractices/ Xv IBISworldreportscrm xvi Clients1.ibisworld.com

xvii Netadvantage.standardandpoors.com/software

xviii FactSet

xiv https://www.crunchbase.com/organization/salesforce/acquisitions

xx https://ycharts.com/indicators/sandp_500_total_return_annual

xxi danodaran.com

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Salesforce.com, incRevenue Decomposition

Fiscal Years Ending Jan. 31 2013 2014 2015 2016E 2017E 2018E 2019E 2020E 2021CVRevenues by geographyAmericas 2123.74 2899.84 3868.33 5028.829 6537.4777 8498.721 10623.401 12535.613 13099.716Growth YoY 27% 27% 25% 30% 30% 30% 25% 18% 4.5%Europe 525.3 741.22 984.92 1181.904 1418.2848 1701.9418 1974.2524 2230.9053 2331.296Growth YoY 22% 29% 25% 20% 20% 20% 16% 13% 4.5%Asia Pacific 401.16 429.95 520.34 624.408 749.2896 899.14752 1052.0026 1188.7629 1242.2573Growth YoY 21% 7% 17% 20% 20% 20% 17% 13% 4.5%Total Revenue 3050.2 4071.0 5373.59 6835.141 8705.0521 11099.81 13649.656 15955.282 16673.269Growth YoY 26% 25% 24% 27% 27% 28% 23% 17% 4.5%

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Salesforce.com, incIncome Statement (in thousands)

Fiscal Years Ending Jan. 31 2013 2014 2015 2016E 2017E 2018E 2019E 2020E 2021CVRevenues:Subscription and Support 2,868,808            3,824,542            5,013,764                   6,377,447            8,122,145           10,356,545         12,735,649         14,886,885         15,556,795 Professional services and other 181,387               246,461               359,822                         457,689               582,901                743,257              913,997           1,068,385           1,116,462 Total Revenues 3,050,195            4,071,003            5,373,586                   6,835,136            8,705,046           11,099,802         13,649,646         15,955,270         16,673,257 Cost of Revenues:Subscription and Support 494,187               711,880               924,638                      1,161,973            1,479,858             1,886,966           1,637,958           1,595,527           1,333,861 Professional services and other 189,392               256,548               364,632                         478,460               609,353                776,986              955,475           1,116,869           1,167,128 Total Cost of Revenue 683,579               968,428               1,289,270                   1,640,433            2,089,211             2,663,952           2,593,433           2,712,396           2,500,989 Gross Profit 2,366,616            3,102,575            4,084,316                   5,194,703            6,615,835             8,435,850         11,056,213         13,242,874         14,172,268 Operating Expenses:Research and Development 429,479               623,798               792,917                         991,146            1,238,933             1,548,666           1,749,993           1,889,992           1,965,592 Marketing and Sales 1,614,026            2,168,132            2,757,096                   3,418,799            4,239,311             5,256,745           5,887,555           6,270,246           6,458,353 General and Administrative 433,821               596,719               679,936                         788,726               914,922             1,061,309           1,167,440           1,249,161           1,299,128 Total Operating Expenses 2,477,326            3,388,649            4,229,949                   5,198,671            6,393,166             7,866,721           8,804,988           9,409,399           9,723,073 Income (loss) From Operations (110,710)              (286,074)              (145,633)                          (3,968)              222,669                569,129           2,251,226           3,833,475           4,449,196 Investment Income 19,562                 10,218                 10,038                             10,640                 11,279                  11,955                12,673                13,433                14,239 Interest Expense (30,948)                (77,211)                (73,237)                          (94,512)            (121,968)             (157,399)           (181,009)           (195,490)           (203,310)Gain on Sales of Land and Building Improvements ‐                       ‐                       15,625                

Other income (expense) (5,698)                  (4,868)                  (19,878)                          (24,787)              (30,908)               (38,540)             (46,249)             (53,186)             (55,313)Income (Loss) Before Benefit From (Provision for) income taxes ad noncontrolling interest (127,794)              (357,935)              (213,085)                      (112,627)                81,072                385,144           2,036,640           3,598,232           4,204,812 Benefit from (provision for) income taxes (142,651)              125,760               (49,603)                            (7,535)                  5,424                  25,766              136,251              240,722              281,302 Consolidated net income (loss) (270,445)              (232,175)              (262,688)              (120,161)          86,496                410,910               2,172,892          3,838,954          4,486,114         

Less: net income attributable to noncontrolling interest ‐                       ‐                       ‐                       ‐                   ‐                      ‐                       ‐                     ‐                     ‐                    

Net income (loss) attributable to salesforce.com (270,445)              (232,175)              (262,688)                      (120,161)                86,496                410,910           2,172,892           3,838,954           4,486,114 

Earnings Per Share ‐0.48 ‐0.39 ‐0.42 ‐0.1923 0.1383 0.6561 3.4655 6.1156 7.1384Shares Outstanding 564896 597613 624148 624864 625580 626297 627013 627729 628445Dividends per share 0 0 0

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Salesforce.com, incBalance Sheet (in thousands)

Fiscal Years Ending Jan. 31 2013 2014 2015 2016E 2017E 2018E 2019E 2020E 2021CV

AssetsCurrent assets:Cash and cash equivalents                  747,245                   781,635                     908,117                   2,388,767                   3,663,898                   5,677,461                   7,799,949                 11,460,866                 13,449,069 Short‐term marketable securities                  120,376                     57,139                       87,312                       198,372                       339,815                       520,168                       741,953                   1,001,200                   1,272,113 Accounts Receivable                  872,634               1,360,837                 1,905,506                   1,708,785                   2,176,262                   2,774,952                   3,412,413                   3,988,818                   4,168,315 Deferred commissions 142,311                 171,461                 225,386                                        259,194                       298,073                       342,784                       394,202                       453,332                       521,332 Deferred income taxes                      7,321                               ‐                                  ‐                                    ‐                                    ‐                                    ‐                                    ‐                                    ‐                                    ‐

Prepaid expenses and other current assets 125,993                 309,180                 280,554                                        400,169  854,658                     1,434,177                  2,146,822                  2,979,844                  3,850,352                 

Land and building improvements held for sale                              ‐                                ‐                      143,197                                   ‐                                    ‐                                    ‐                                    ‐                                    ‐                                    ‐

Total current assets 2,015,880             2,680,252             3,550,072               4,955,287                  7,332,706                  10,749,541               14,495,338               19,884,060               23,261,181              

Marketable securities, noncurrent                  890,664                   482,243                     894,855                   1,168,260                   1,516,462                   1,960,454                   2,506,440                   3,144,651                   3,811,581 Property and equipment, net 604,669                 1,240,746             1,125,866               1,421,708                  1,810,649                  2,308,759                  2,839,126                  3,318,696                  3,468,037                 

Deferred commissions, noncurrent                  112,082                   153,459                     162,796                       169,308                       176,080                       183,123                       190,448                       198,066                       205,989 Deferred income taxes, noncurrent, net 19,212                   ‐                          ‐                            ‐                               ‐                               ‐                               ‐                               ‐                               ‐                              

Capitalized software, net                  207,323                   481,917                     433,398                       438,132                       557,993                       711,497                       874,942                   1,022,733                   1,068,756 Goodwill 1,529,378             3,500,823             3,782,660               3,782,660                  3,782,660                  3,782,660                  3,782,660                  3,782,660                  3,782,660                 

Other assets, net                  149,748                   613,490                     628,320                       546,811                       696,404                       887,984                   1,091,972                   1,276,422                   1,333,861 Restricted cash ‐                          ‐                          115,015                   ‐                               ‐                               ‐                               ‐                               ‐                               ‐                              

Total assets              5,528,956               9,152,930               10,692,982                 12,482,166                 15,872,955                 20,584,019                 25,780,926                 32,627,288                 36,932,065 LiabilitiesAccounts payable and accrued expenses  597,706                 934,324                 1,103,335               1,329,878                  1,602,936                  1,932,060                  2,221,869                  2,555,149                  2,657,355                 

Deferred revenue 1,798,640             2,473,705             3,286,768               4,108,460                  5,135,575                  6,419,469                  7,382,389                  8,489,747                  8,829,337                 

Current portion of long‐term debt 521,278                 572,159                 ‐                            685,346                     751,865                     957,555                     1,220,978                  1,228,468                  1,116,869                 

Income taxes payable ‐                          ‐                          ‐                            ‐                               ‐                               ‐                               ‐                               ‐                               ‐                              

Deferred income taxes ‐                          ‐                          ‐                            ‐                               ‐                               ‐                               ‐                               ‐                               ‐                              

Current portion of capital lease obligations ‐                          ‐                          ‐                            ‐                               ‐                               ‐                               ‐                               ‐                               ‐                              

Total current liabilities 2,917,624             3,980,188             4,390,103               6,123,684                  7,490,376                  9,309,084                  10,825,236               12,273,365               12,603,561              

Term loan, noncurrent ‐                          1,301,930             1,370,692               1,503,730                  1,915,110                  2,441,956                  2,456,936                  2,233,738                  2,000,791                 

Inome taxes payable, noncurrent 49,074                   ‐                          ‐                            90,907                        115,777                     147,627                     181,540                     212,205                     221,754                    

Deferred revenue, noncurrent 64,355                   48,410                   34,681                     68,351                        87,050                        110,998                     136,496                     159,553                     166,733                    

Other noncurrent liabilities 126,658                 757,187                 922,323                   909,757                     1,158,642                  1,477,384                  1,228,468                  1,435,974                  666,930                    

Minority Interest 53,612                   26,705                   66,984                        85,309                        108,778                     133,767                     156,362                     163,398                    

Total Liabilities 3,157,711             6,087,715             6,717,799               8,763,413                  10,852,265               13,595,827               14,962,444               16,471,196               15,823,167              

Stockholders' equity:Common stock 2,411,478             3,363,987             4,605,136               4,442,838                  5,658,280                  7,214,871                  8,872,270                  10,370,925               10,837,617              

Deferred Stock Based CompensationAccumulated other comprehensive income (loss) 17,137                   17,680                   (24,108)                    1,921                          1,921                          1,921                          1,921                          1,921                          1,921                         

Retained earnings (accumulated deficit)                (110,982)                (343,157)                  (605,845)                    (726,006)                    (639,510)                    (228,600)                  1,944,292                   5,783,246                 10,269,360 

Total stockholders' equity 2,317,633             3,038,510             3,975,183               3,718,753                  5,020,690                  6,988,192                  10,818,483               16,156,092               21,108,897              

Total liabilities, temporary equity, and stockholders equity              5,528,956               9,152,930               10,692,982                 12,482,166                 15,872,955                 20,584,019                 25,780,926                 32,627,288                 36,932,065 

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Salesforce.com, incCash Flow Statement (in thousands)

Fiscal Years Ending Jan. 31 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015

Operating Activities:Net Income (loss) 28,474                481                     18,356                48,035                84,692                    69,697                    (11,572)               (270,445)                (232,175)                (262,688)             

Adjustments to reconcile net los to net cash provided by operating activities:Depreciation and amortization 6,027                  12,504                24,219                35,971                53,177                    75,746                    157,286              216,795                  369,423                  448,296               

Amortization of debt discount and transaction costs ‐                      ‐                      ‐                      ‐                      728                         19,621                    10,347                24,086                    49,582                    39,620                 

Gain on sale of land and building improvements ‐                      ‐                      (1,272)                 ‐                      ‐                         ‐                         ‐                      ‐                         ‐                         (15,625)               

Change in the deferred income tax valuation allowance (7,225)                 ‐                      (970)                   

Loss on conversions of convertible senior notes ‐                      ‐                      ‐                      ‐                      ‐                         ‐                         ‐                      ‐                         214                         10,326                 

Lease recovery (285)                    ‐                      ‐                      ‐                      ‐                         ‐                         ‐                      ‐                         ‐                         ‐                      

Minority interest in consolidated joint venture 1,034                  2,220                  4,472                  ‐                      ‐                         ‐                         ‐                      ‐                         ‐                         ‐                      

Amortization of deferred commissions 14,606                23,381                42,195                58,732                63,891                    80,159                    107,195              154,818                  194,553                  257,642               

Expenses related to employee stock plans 3,448                  39,205                55,207                77,366                88,892                    120,429                  229,258              379,350                  503,280                  564,765               

Excess tax beneits from employee stock plans 3,662                  (16,574)               (31,978)               (54,597)               (51,539)                  (35,991)                  (6,018)                 (14,933)                  (8,144)                    (7,730)                 

Loss on securities ‐                      ‐                      ‐                      1,783                  ‐                         ‐                         ‐                      ‐                         ‐                         ‐                      

Changes in assets and liabiilities, net of business combinations:Accounts receivable, net (27,254)               (52,523)               (91,368)               (44,798)               (54,522)                  (102,507)                (244,947)             (183,242)                (424,702)                (544,610)             

Deferred commissions (22,068)               (37,856)               (62,759)               (63,701)               (82,336)                  (121,247)                (167,199)             (232,591)                (265,080)                (320,904)             

Prepaid expenses and other current assets and other assets (2,871)                 (8,157)                 (11,376)               (4,746)                 (3,899)                    2,001                      (10,736)               (9,718)                    105,218                  45,819                 

Accounts payable, accrued expenses and other liabilities 24,208                26,162                70,387                63,952                62,910                    133,250                  80,336                193,358                  (29,043)                  159,973               

Deferred revenue 73,275                114,500              196,831              112,852              110,322                  227,693                  444,674              479,419                  612,343                  798,830               

Income taxes 2,434                  9,590                  ‐                      ‐                      ‐                         ‐                         ‐                      ‐                         ‐                         ‐                      Other assets (1,572)                 (1,709)                 (7,669)                 (1,292)                 (1,405)                    (9,770)                    2,883                  ‐                         ‐                         ‐                      

Net cash provided by operating activities 95,893                111,224              204,275              229,557              270,911                  459,081                  591,507              736,897                  875,469                  1,173,714            

Investing activitiesBusiness combinations, net of cash acquired  ‐                      (15,502)               ‐                      (27,907)               (11,999)                  (403,331)                (422,699)             (579,745)                (2,617,302)             38,071                 

Proceeds from land activity, net ‐                      ‐                      1,659                  ‐                      ‐                         (277,944)                (19,655)               (4,106)                    ‐                         223,240               

Deposit for purchase of building and land ‐                      ‐                      ‐                      ‐                      ‐                         ‐                         ‐                      ‐                         ‐                         (126,435)             

Strategic investments ‐                      ‐                      ‐                      ‐                      (4,400)                    (20,105)                  (37,370)               (9,695)                    (31,160)                  (93,725)               

Restricted cash 3,191                 

Purchases of marketable securities  (193,165)             (336,878)             (447,296)             (449,035)             (1,317,952)             (1,682,549)             (623,231)             (1,021,287)             (558,703)                (780,540)             

Sales of marketable securities 64,614                13,012                19,608                154,287              874,573                  1,197,492               724,564              706,893                  1,038,284               243,845               

Maturities of marketable securities 100,989              195,672              366,872              284,339              130,663                  214,770                  40,346                144,623                  36,436                    87,638                 Capital expenditures (23,434)               (22,123)               (43,552)               (61,059)               (49,501)                  (90,887)                  (151,645)             (175,601)                (299,110)                (290,454)             

Net cash used in investing activities (47,805)               (165,819)             (102,709)             (99,375)               (378,616)                (1,062,554)             (489,690)             (938,918)                (2,431,555)             (698,360)             

Financing activitiesProceeds from borrowings on convertible senior notes, net ‐                      ‐                      ‐                      ‐                      567,094                  ‐                         ‐                      ‐                         1,132,750               ‐                      

Proceeds from issuance of warrants ‐                      ‐                      ‐                      ‐                      59,283                    ‐                         ‐                      ‐                         84,800                    ‐                      

Purchase of convertible note hedge ‐                      ‐                      ‐                      ‐                      (126,500)                ‐                         ‐                      ‐                         (153,800)                ‐                      

Proceeds from term loan, net ‐                      ‐                      ‐                      ‐                      ‐                         ‐                      ‐                         298,500                  ‐                      

Purchase of subsidiary stock ‐                      (2,777)                 ‐                      (21,622)               ‐                         (171,964)                ‐                      ‐                         ‐                         ‐                      

Proceeds from revolving credit facility, net ‐                      ‐                      ‐                      ‐                      ‐                         ‐                         ‐                      ‐                         ‐                         297,325               

Proceeds from employee stock plans 15,735                29,082                60,910                43,311                93,856                    160,402                  116,565              351,366                  289,931                  308,989               

Excess tax beneits from employee stock plans ‐                      16,574                31,978                54,597                51,539                    35,991                    6,018                  14,933                    8,144                      7,730                   

Collection of notes receivable from stockholders 727                     ‐                      ‐                      ‐                      ‐                         ‐                         ‐                      ‐                         ‐                         ‐                      

Payments on convertible senior notes ‐                      ‐                      ‐                      ‐                      ‐                         ‐                         ‐                      ‐                         (5,992)                    (568,862)             

Repurchase of unvested shares (28)                      (12)                      ‐                      ‐                      ‐                         ‐                         ‐                      ‐                         ‐                         ‐                      

Contingent consideration payment related to prior business combinations ‐                      ‐                      ‐                      ‐                      ‐                         ‐                         (16,200)               ‐                         ‐                         ‐                      

Principle payments on capital lease obligations (614)                    (617)                    (175)                    (997)                    (8,119)                    (10,355)                  (30,533)               (31,754)                  (41,099)                  (70,663)               

Payments of term loan ‐                      ‐                      ‐                      ‐                      ‐                         ‐                         ‐                      ‐                         (15,000)                  (285,000)             

Net cash provided by (used in ) financing activities 15,820                42,250                92,713                75,289                637,153                  14,074                    75,850                334,545                  1,598,234               (310,481)             

Effect of exchange rate changes 203                     (889)                    (1,792)                 (732)                    (1,976)                    2,385                      5,325                  7,437                      (7,758)                    (38,391)               

Net increase (decrease) in cash and cash equivalents 64,111                (13,234)               192,487              204,739              527,472                  (587,014)                182,992              139,961                  34,390                    126,482               

Cash and cash equivalents, beginning of period 35,731                99,842                86,608                279,095              483,834                  1,011,306               424,292              607,254                  747,215                  781,635               

Cash and cash equivalents, end of period 99,842                86,608                279,095              483,834              1,011,306               424,292                  607,284              747,215                  781,635                  908,117               

Page 20: Tech (Beta) Salesforce.com Inc. (NYSE: CRM) · Company Overview Salesforce.com Inc., (NYSE:CRM) is a provider of enterprise cloud computing solutions that includes apps and platform

Salesforce.com, incStatement of Expected Cash Flows

Fiscal year End Jan. 31 2016E 2017E 2018E 2019E 2020E 2021CVOperating ActivitiesNet Income (120,161) 86,496 410,910 2,172,892 3,838,954 4,486,114 Adjustments:Accounts Receivable 196,721 (467,477) (598,689) (637,461) (576,406) (179,497) Deferred Commisions (33,808) (38,879) (44,711) (51,418) (59,130) (68,000) Prepaid Assets/other current assets (119,615) (454,489) (579,519) (712,646) (833,022) (870,508) Deferred Commisions noncurrent (6,512) (6,772) (7,043) (7,325) (7,618) (7,923) Capitalized Software net (4,734) (119,861) (153,504) (163,445) (147,790) (46,023) Other assets net 81,509 (149,593) (191,581) (203,988) (184,450) (57,439) Accounts payable, accrued expenses, other liabilities 226,543 273,058 329,124 289,809 333,280 102,206 Deferred Rev 821,692 1,027,115 1,283,894 962,920 1,107,358 339,590 Income taxes payable - - - - - - income taxes payable noncurrent 90,907 24,870 31,850 33,913 30,665 9,549 deferred rev noncurrent 33,670 18,699 23,948 25,498 23,056 7,180 other noncurrent liabilities (12,566) 248,885 318,742 (248,915) 207,506 (769,044) Net cash flows from operating activities 1,153,646 442,051 823,422 1,459,835 3,732,403 2,946,206

Investing ActivitiesMarketable securities current (111,060) (141,443) (180,354) (221,784) (259,247) (270,913) Marketable Securities noncurrent (273,405) (348,202) (443,992) (545,986) (638,211) (666,930) Property Plant and Equipment, net (295,842) (388,941) (498,109) (530,368) (479,570) (149,341) Goodwill - - - - - - Land and Building Improvements Held for Sale 143,197 - - - Restricted Cash 115,015 - - - Minority Interest 66,984 18,325 23,469 24,988 22,595 7,036 Net cash flows from investing activities (355,111) (860,261) (1,098,986) (1,273,149) (1,354,432) (1,080,149)

Financing ActivitiesShort term debt 685,346 66,519 205,690 263,423 7,490 (111,599) Long term debt 133,038 411,380 526,846 14,980 (223,199) (232,947) Common Stock and additional paid in capital (162,298) 1,215,441 1,556,592 1,657,399 1,498,655 466,692 Accumulated other comprehensive income 26,029 - - - - - Net cash flow from financing activites 682,115 1,693,340 2,289,128 1,935,802 1,282,947 122,145

Net increase (decrease) in cash and cash equivalents 1,480,650 1,275,131 2,013,563 2,122,487 3,660,918 1,988,203 Cash and cash equivalents at the beginning of year 908,117 2,388,767 3,663,898 5,677,461 7,799,949 11,460,866 Cash and cash equivalents at the end of year 2,388,767 3,663,898 5,677,461 7,799,949 11,460,866 13,449,069

Page 21: Tech (Beta) Salesforce.com Inc. (NYSE: CRM) · Company Overview Salesforce.com Inc., (NYSE:CRM) is a provider of enterprise cloud computing solutions that includes apps and platform

Salesforce.com, incCommon Size Income Statement

Fiscal Years Ending Jan. 31 2013 2014 2015 2016E 2017E 2018E 2019E 2020E 2021CVRevenues:Subscription and Support 94.05% 93.95% 93.30% 93.30% 93.30% 93.30% 93.30% 93.30% 93.30%Professional services and other 5.95% 6.05% 6.70% 6.70% 6.70% 6.70% 6.70% 6.70% 6.70%Total Revenues 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%Cost of Revenues: 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%Subscription and Support 16.20% 17.49% 17.21% 17.00% 17.00% 17.00% 12.00% 10.00% 8.00%Professional services and other 6.21% 6.30% 6.79% 7.00% 7.00% 7.00% 7.00% 7.00% 7.00%Total Cost of Revenue 22.41% 23.79% 23.99% 24.00% 24.00% 24.00% 19.00% 17.00% 15.00%Gross Profit 77.59% 76.21% 76.01% 76.00% 76.00% 76.00% 81.00% 83.00% 85.00%Operating Expenses: 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%Research and Development 14.08% 15.32% 14.76% 14.50% 14.23% 13.95% 12.82% 11.85% 11.79%Marketing and Sales 52.92% 53.26% 51.31% 50.02% 48.70% 47.36% 43.13% 39.30% 38.73%General and Administrative 14.22% 14.66% 12.65% 11.54% 10.51% 9.56% 8.55% 7.83% 7.79%Total Operating Expenses 81.22% 83.24% 78.72% 76.06% 73.44% 70.87% 64.51% 58.97% 58.32%Income (loss) From Operations ‐3.63% ‐7.03% ‐2.71% ‐0.06% 2.56% 5.13% 16.49% 24.03% 26.68%Investment Income 0.64% 0.25% 0.19% 0.16% 0.13% 0.11% 0.09% 0.08% 0.09%Interest Expense ‐1.01% ‐1.90% ‐1.36% ‐1.38% ‐1.40% ‐1.42% ‐1.33% ‐1.23% ‐1.22%Gain on Sales of Land and Building Improvements 0.00% 0.00% 0.29% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%Other income (expense) ‐0.19% ‐0.12% ‐0.37% ‐0.36% ‐0.36% ‐0.35% ‐0.34% ‐0.33% ‐0.33%Income (Loss) Before Benefit From (Provision for) income taxes ad noncontrolling interest ‐4.19% ‐8.79% ‐3.97% ‐1.65% 0.93% 3.47% 14.92% 22.55% 25.22%Benefit from (provision for) income taxes ‐4.68% 3.09% ‐0.92% ‐0.11% 0.06% 0.23% 1.00% 1.51% 1.69%Consolidated net income (loss) ‐8.87% ‐5.70% ‐4.89% ‐1.76% 0.99% 3.70% 15.92% 24.06% 26.91%Less: net income attributable to noncontrolling interest 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%Net income (loss) attributable to salesforce.com ‐8.87% ‐5.70% ‐4.89% ‐1.76% 0.99% 3.70% 15.92% 24.06% 26.91%

Page 22: Tech (Beta) Salesforce.com Inc. (NYSE: CRM) · Company Overview Salesforce.com Inc., (NYSE:CRM) is a provider of enterprise cloud computing solutions that includes apps and platform

Salesforce.com, incCommon Size Balance Sheet

Fiscal Years Ending Jan. 31 2013 2014 2015 2016E 2017E 2018E 2019E 2020E 2021CVAssetsCurrent assets:Cash and cash equivalents 24.50% 19.20% 16.90% 34.95% 42.09% 51.15% 57.14% 71.83% 80.66%Short‐term marketable securities 3.95% 1.40% 1.62% 14.75% 3.90% 4.69% 5.44% 6.28% 7.63%Accounts receivable 28.61% 33.43% 35.46% 28.26% 25.00% 25.00% 25.00% 25.00% 25.00%Deferred commissions 4.67% 4.21% 4.19% 4.23% 3.42% 3.09% 2.89% 2.84% 3.13%Deferred income taxes 0.24% 0.00% 0.00% 1.03% 0.00% 0.00% 0.00% 0.00% 0.00%Prepaid expenses and other current assets 4.13% 7.59% 5.22% 4.00% 9.82% 12.92% 15.73% 18.68% 23.09%Land and building improvements held for sale 0.00% 0.00% 2.66% 0.27% 0.00% 0.00% 0.00% 0.00% 0.00%Total current assets 66.09% 65.84% 66.07% 84.77% 84.24% 96.84% 106.20% 124.62% 139.51%Marketable securities, noncurrent 29.20% 11.85% 16.65% 28.68% 17.42% 17.66% 18.36% 19.71% 22.86%Property and equipment, net 19.82% 30.48% 20.95% 15.13% 20.80% 20.80% 20.80% 20.80% 20.80%Deferred commissions, noncurrent 3.67% 3.77% 3.03% 2.60% 2.02% 1.65% 1.40% 1.24% 1.24%Deferred income taxes, noncurrent, net 0.63% 0.00% 0.00% 2.26% 0.00% 0.00% 0.00% 0.00% 0.00%Capitalized software, net 6.80% 11.84% 8.07% 5.13% 6.41% 6.41% 6.41% 6.41% 6.41%Goodwill 50.14% 85.99% 70.39% 27.55% 43.45% 34.08% 27.71% 23.71% 22.69%Other assets, net 4.91% 15.07% 11.69% 5.75% 8.00% 8.00% 8.00% 8.00% 8.00%Restricted cash 0.00% 0.00% 2.14% 0.21% 0.00% 0.00% 0.00% 0.00% 0.00%Total assets 181.27% 224.83% 198.99% 172.08% 182.34% 185.44% 188.88% 204.49% 221.50%Liabilities 0.00% 0.00% 0.00% 0.00% 0.00%Accounts payable, accrued expenses and other liabilities 19.60% 22.95% 20.53% 19.55% 18.41% 17.41% 16.28% 16.01% 15.94%Deferred revenue 58.97% 60.76% 61.17% 57.44% 59.00% 57.83% 54.08% 53.21% 52.96%Convertible .75% senior notes, net 17.09% 14.05% 0.00% 11.60% 8.64% 8.63% 8.95% 7.70% 6.70%Income taxes payable 0.00% 0.00% 0.00% 0.37% 0.00% 0.00% 0.00% 0.00% 0.00%Deferred income taxes 0.00% 0.00% 0.00% 0.10% 0.00% 0.00% 0.00% 0.00% 0.00%Current portion of capita lease obligations 0.00% 0.00% 0.00% 0.02% 0.00% 0.00% 0.00% 0.00% 0.00%Total current liabilities 95.65% 97.77% 81.70% 89.09% 86.05% 83.87% 79.31% 76.92% 75.59%Term loan, noncurrent 0.00% 31.98% 25.51% 5.75% 22.00% 22.00% 18.00% 14.00% 12.00%Inome taxes payable, noncurrent 1.61% 0.00% 0.00% 0.80% 1.33% 1.33% 1.33% 1.33% 1.33%Deferred revenue, noncurrent 2.11% 1.19% 0.65% 1.28% 1.00% 1.00% 1.00% 1.00% 1.00%Other noncurrent liabilities 40.88% 244.37% 297.66% 61.52% 13.31% 13.31% 9.00% 9.00% 4.00%Minority Interest 17.30% 8.62% 0.00% 5.99% 0.98% 0.98% 0.98% 0.98% 0.98%Total Liabilities 103.52% 149.54% 125.02% 102.30% 124.67% 122.49% 109.62% 103.23% 94.90%Stockholders' equity: 0.00% 0.00% 0.00% 0.00% 0.00%Common stock 778.26% 1085.66% 1486.21% 500.58% 65.00% 65.00% 65.00% 65.00% 65.00%Deferred Stock Based Compensation 0.00% 0.00% 0.00% ‐0.08% 0.00% 0.00% 0.00% 0.00% 0.00%Accumulated other comprehensive income (loss) 0.56% 0.43% ‐0.45% ‐0.03% 0.02% 0.02% 0.01% 0.01% 0.01%Retained earnings (accumulated deficit) ‐3.64% ‐8.43% ‐11.27% ‐1.66% ‐7.35% ‐2.06% 14.24% 36.25% 61.59%Total stockholders' equity 75.98% 74.64% 73.98% 69.54% 57.68% 62.96% 79.26% 101.26% 126.60%

Total liabilities, temporary equity, and stockholders equity 181.27% 224.83% 198.99% 172.43% 182.34% 185.44% 188.88% 204.49% 221.50%

Page 23: Tech (Beta) Salesforce.com Inc. (NYSE: CRM) · Company Overview Salesforce.com Inc., (NYSE:CRM) is a provider of enterprise cloud computing solutions that includes apps and platform

Salesforce.com, incValue Driver Estimation (in thousands)

Fiscal Years Ending Jan. 31 2013 2014 2015 2016E 2017E 2018E 2019E 2020E 2021CV

NOPLATNet Revenues 3,050,195               4,071,003               5,373,586               6,835,136               8,705,046                  11,099,802               13,649,646               15,955,270               16,673,257                 

Less: COGS 683,579                   968,428                   1,289,270               1,640,433               2,089,211                  2,663,952                  2,593,433                  2,712,396                  2,500,989                   

Less: Research and Development 429,479                   623,798                   792,917                   991,146                   1,238,933                  1,548,666                  1,749,993                  1,889,992                  1,965,592                   

Less: Marketing and Sales 1,614,026               2,168,132               2,757,096               3,418,799               4,239,311                  5,256,745                  5,887,555                  6,270,246                  6,458,353                   

Less: General and Administrative 433,821                   596,719                   679,936                   788,726                   914,922                      1,061,309                  1,167,440                  1,249,161                  1,299,128                   

Plus: Implied interest on Operating Leas 28,632                      61,730                      58,027                      73,274                      93,320                        118,993                      146,328                      171,044                      178,741                       

EBITA (82,078)                    (224,344)                  (87,606)                    69,307                      315,989                      688,121                      2,397,553                  4,004,519                  4,627,937                   

Marginal tax rate 22.5% ‐28.7% 23.5% 25% 25% 25% 25% 25% 25%

Total income tax provision (142,651)                  125,760                   (49,603)                    (7,535)                       5,424                           25,766                        136,251                      240,722                      281,302                       

Plus: Tax shield on interest expens 6,963                        (22,160)                    17,211                      23,628                      30,492                        39,350                        45,252                        48,873                        50,827                          

Less: Tax on interest or investment incom (4,401)                       2,933                        (2,359)                       (2,660)                       (2,820)                         (2,989)                         (3,168)                         (3,358)                         (3,560)                           

Less: Tax on any non‐operating income ‐                             ‐                             3,672                        ‐                             ‐                                ‐                                ‐                                ‐                                ‐                                 

Plus: Tax shield on any non‐operating losse 1,282                        (1,635)                       1,339                        1,425                        1,425                           1,425                           1,425                           1,425                           1,425                            

Plus: Tax shield on operating lease interes 6,442                        (17,717)                    13,636                      18,319                      23,330                        29,748                        36,582                        42,761                        44,685                          

Total adjusted taxes (132,365)                  87,181                      (16,104)                    33,176                      57,851                        93,300                        216,342                      330,422                      374,679                       

Change in deferred taxes 92875 26533 0 0 0 0 0 0 0

NOPLAT 143,162                   (284,992)                  (71,502)                    36,130                      258,139                      594,822                      2,181,211                  3,674,098                  4,253,258                   

Invested CapitalOperating Current Assets:Normal Cash 579,537                   773,491                   1,020,981               1,298,676               1,653,959                  2,108,962                  2,593,433                  3,031,501                  3,167,919                   

Accounts Receivable  872,634                   1,360,837               1,905,506               1,708,785               2,176,262                  2,774,952                  3,412,413                  3,988,818                  4,168,315                   

Deferred Commissions 142,311                   171,461                   225,386                   259,194                   298,073                      342,784                      394,202                      453,332                      521,332                       

Prepaid Expenses and Other Assets 125,993                   309,180                   280,554                   400,169                   854,658                      1,434,177                  2,146,822                  2,979,844                  3,850,352                   

Current Operating Assets 1,720,475               2,614,969               3,432,427               3,666,824               4,982,952                  6,660,874                  8,546,869                  10,453,496               11,707,918                 

Non‐Interest Bearing Current Liabilities:Accounts Payable/Accrued Expenses 597,706                   934,324                   1,103,335               1,329,878               1,602,936                  1,932,060                  2,221,869                  2,555,149                  2,657,355                   

Deferred Revenue 1,798,640               2,473,705               3,286,768               4,108,460               5,135,575                  6,419,469                  7,382,389                  8,489,747                  8,829,337                   

Income Taxes Payable ‐                             ‐                             ‐                            

Current Operating Liabilities 2,396,346               3,408,029               4,390,103               5,438,338               6,738,511                  8,351,529                  9,604,258                  11,044,897               11,486,692                 

Net Operating Working Capital (675,871)                  (793,060)                  (957,676)                  (1,771,514)              (1,755,559)                (1,690,654)                (1,057,389)                (591,401)                    221,225                       

Plus: Net PP&E 604,669                   1,240,746               1,125,866               1,421,708               1,810,649                  2,308,759                  2,839,126                  3,318,696                  3,468,037                   

Plus: Capitalized Software 207,323                   481,917                   433,398                   438,132                   557,993                      711,497                      874,942                      1,022,733                  1,068,756                   

Plus: Net Other Operating Assets 149,748                   613,490                   628,320                   546,811                   696,404                      887,984                      1,091,972                  1,276,422                  1,333,861                   

Plus: Long term deferred commission 112,082                   153,459                   162,796                   169,308                   176,080                      183,123                      190,448                      198,066                      205,989                       

Plus: Present value of operating lease 28,632                      61,730                      58,027                      68,472                      80,796                        92,108                        110,529                      121,582                      133,741                       

Invested Capital 426,583                   1,758,282               1,450,731               872,916                   1,566,364                  2,492,817                  4,049,629                  5,346,098                  6,431,608                   

Core Value DriversNOPLAT 143,162                   (284,992)                  (71,502)                    36,130                      258,139                      594,822                      2,181,211                  3,674,098                  4,253,258                   

Beginning Invested Capital 437,928                   426,583                   1,758,282               1,450,731               872,916                      1,566,364                  2,492,817                  4,049,629                  5,346,098                   

Return on Invested Capital (ROIC) 32.69% ‐66.81% ‐4.07% 2.49% 29.57% 37.97% 87.50% 90.73% 79.56%

NOPLAT 143,162                   (284,992)                  (71,502)                    36,130                      258,139                      594,822                      2,181,211                  3,674,098                  4,253,258                   

Less: Change in Invested Capital 167,906                   (11,345)                    1,331,699               (577,815)                  693,448                      926,453                      1,556,812                  1,296,469                  1,085,510                   

Free Cash Flow (FCF) (24,743)                    (273,647)                  (1,403,201)              613,945                   (435,309)                    (331,632)                    624,399                      2,377,629                  3,167,748                   

NOPLAT 143,162                   (284,992)                  (71,502)                    36,130                      258,139                      594,822                      2,181,211                  3,674,098                  4,253,258                   

Beginning Invested Capital  437,928                   426,583                   1,758,282               1,450,731               872,916                      1,566,364                  2,492,817                  4,049,629                  5,346,098                   

ROIC 32.69% ‐66.81% ‐4.07% 2.49% 29.57% 37.97% 87.50% 90.73% 79.56%WACC 8.00% 8.00% 8.00% 9.64% 9.64% 9.64% 9.64% 9.64% 9.64%Economic Profit (EP) 108,128                   (319,118)                  (212,165)                  (103,743)                  173,976                      443,799                      1,940,865                  3,283,650                  3,737,810                   

Page 24: Tech (Beta) Salesforce.com Inc. (NYSE: CRM) · Company Overview Salesforce.com Inc., (NYSE:CRM) is a provider of enterprise cloud computing solutions that includes apps and platform

CV Growth of NOPLAT CV Growth of NOPLAT

79.78 3.30% 3.60% 3.90% 4.20% 4.50% 4.80% 5.10% 5.40% 5.70% 6.00% 80.33 4.20% 4.30% 4.40% 4.50% 4.60% 4.70% 4.80% 4.90%

1.00% 66.71 69.71 73.03 76.71 80.82 85.44 90.67 96.64 103.51 111.53 9.00% 88.34 90.08 91.89 93.79 95.78 97.85 100.03 102.31

2.00% 66.43 69.42 72.71 76.38 80.47 85.07 90.27 96.21 103.06 111.04 9.16% 84.88 86.49 88.17 89.93 91.76 93.67 95.67 97.77

3.00% 66.15 69.12 72.40 76.05 80.12 84.70 89.88 95.79 102.61 110.55 9.32% 81.64 83.14 84.70 86.33 88.02 89.79 91.63 93.56

4.00% 65.87 68.82 72.09 75.72 79.78 84.33 89.49 95.37 102.16 110.06 WACC 9.48% 78.60 80.00 81.45 82.96 84.53 86.17 87.87 89.65

5.00% 65.58 68.53 71.78 75.40 79.43 83.96 89.09 94.95 101.70 109.57 9.64% 75.72 77.02 78.37 79.78 81.24 82.75 84.33 85.98

R&D CV Year Growth 6.00% 65.30 68.23 71.47 75.07 79.08 83.59 88.70 94.53 101.25 109.08 9.80% 73.06 74.28 75.54 76.85 78.21 79.62 81.09 82.61

7.00% 65.02 67.94 71.16 74.74 78.74 83.23 88.31 94.11 100.80 108.59 9.96% 70.53 71.67 72.84 74.06 75.33 76.65 78.01 79.43

8.00% 64.74 67.64 70.85 74.41 78.39 82.86 87.92 93.69 100.35 108.10 10.12% 68.13 69.20 70.30 71.45 72.63 73.86 75.13 76.45

9.00% 64.46 67.35 70.54 74.08 78.04 82.49 87.52 93.27 99.89 107.61 10.28% 65.87 66.87 67.90 68.97 70.08 71.23 72.42 73.65

10.00% 64.18 67.05 70.23 73.76 77.69 82.12 87.13 92.85 99.44 107.12

11.00% 63.90 66.76 69.92 73.43 77.35 81.75 86.74 92.43 98.99 106.63 CV ROIC

80.33 64.56% 69.56% 74.56% 79.56% 84.56% 89.56% 94.56% 99.56%

SGA Growth CV Year 4.00% 72.37 72.71 73.00 73.26 73.49 73.69 73.87 74.03

79.78 0.40% 1.00% 1.60% 2.20% 2.80% 3.40% 4.00% 4.60% 5.20% 5.80% 4.10% 73.54 73.89 74.20 74.47 74.71 74.92 75.10 75.27

0.60% 83.36 83.23 83.09 82.95 82.81 82.67 82.54 82.40 82.26 82.12 4.20% 74.75 75.12 75.44 75.72 75.97 76.19 76.38 76.56

1.20% 82.67 82.53 82.40 82.26 82.12 81.98 81.85 81.71 81.57 81.43 4.30% 76.01 76.40 76.73 77.02 77.28 77.51 77.71 77.90

1.80% 81.98 81.84 81.71 81.57 81.43 81.29 81.16 81.02 80.88 80.74 4.40% 77.32 77.72 78.07 78.37 78.64 78.88 79.09 79.28

2.40% 81.29 81.15 81.02 80.88 80.74 80.60 80.47 80.33 80.19 80.05 4.50% 78.68 79.10 79.46 79.78 80.056 80.30 80.53 80.73

Marketing & Sales CV Growth 3.00% 80.60 80.46 80.33 80.19 80.05 79.91 79.78 79.64 79.50 79.36 CV Growth 4.60% 80.09 80.52 80.90 81.23 81.53 81.78 82.02 82.22

3.60% 79.91 79.77 79.64 79.50 79.36 79.22 79.09 78.95 78.81 78.67 4.70% 81.56 82.01 82.41 82.75 83.06 83.33 83.57 83.78

4.20% 79.22 79.08 78.95 78.81 78.67 78.53 78.39 78.26 78.12 77.98 4.80% 83.09 83.56 83.97 84.33 84.65 84.93 85.18 85.41

4.80% 78.53 78.39 78.25 78.12 77.98 77.84 77.70 77.57 77.43 77.29 4.90% 84.68 85.17 85.60 85.98 86.31 86.60 86.86 87.10

5.40% 77.84 77.70 77.56 77.43 77.29 77.15 77.01 76.88 76.74 76.60 5.00% 86.34 86.86 87.30 87.69 88.04 88.34 88.62 88.86

6.00% 77.15 77.01 76.87 76.74 76.60 76.46 76.32 76.19 76.05 75.91

6.60% 76.46 76.32 76.18 76.05 75.91 75.77 75.63 75.50 75.36 75.22

Page 25: Tech (Beta) Salesforce.com Inc. (NYSE: CRM) · Company Overview Salesforce.com Inc., (NYSE:CRM) is a provider of enterprise cloud computing solutions that includes apps and platform

Salesforce.com, incWeighted Average Cost of Capital (WACC) Estimation

Cost of EquityRisk Free Rate 2.62%Equity Risk Premium 5.15%Beta 1.42Cost of Equity 9.93%

Cost of DebtYTM 5.38%

Capital Structure WeightsShares outstanding 624148Current Price $75.73Market Value of Equity 47266728

LT Debt 1,370,692            

ST DebtPV of Operating Leases 58,027                  

Book Value of Debt $1,428,719

Total Firm Value (E+D) 48,695,447$        

Weigth of Equity 97.07%Weigth of Debt 2.93%Tax Rate 25.00%

Weighted Average Cost of Capital  9.64%

Page 26: Tech (Beta) Salesforce.com Inc. (NYSE: CRM) · Company Overview Salesforce.com Inc., (NYSE:CRM) is a provider of enterprise cloud computing solutions that includes apps and platform

Salesforce.com, incDiscounted Cash Flow (DCF) and Economic Profit (EP) Valuation Models

Key Inputs:     CV Growth 4.50% Beta 1.42     CV ROIC 79.56%     WACC 9.64%     Cost of Equity 9.93%

Fiscal Years Ending Jan. 31 2015A 2016E 2017E 2018E 2019E 2020E 2021CV

DCF ModelNOPLAT ‐71502 36130 258139 594822 2181211 3674098 4253258Continuing Value (CV) 78043978WACC 9.64%CF to Discount 613945 ‐435309 ‐331632 624399 2377629 78043978Period 1 2 3 4 5 5PV (CF) 559956 ‐362115 ‐251612 432077 1500610 49256464

Value of Operating Assets 51135381Add: Excess Cash 0Add: Short Term Marketable Securities 87312Less: Short Term Debt 0Less: Long‐term Debt 1370692Less: PV of Operating Leases 58027Less: PV of ESOP 2122Value of Equity 49791852Shares Outstanding 624148Intrinsic Value of Stock 79.78

EP ModelNOPLAT ‐71502 36130 258139 594822 2181211 3674098 4253258Continuing Value 72697880WACC 9.64%EP to Discount ‐103743 173976 443799 1940865 3283650 72697880Discount Periods 1 2 3 4 5 5PV (EP) ‐94620 144723 336714 1343057 2072434 45882342Beginning invested capital 1450731

Value of Operating Assets  51135381Add: Excess Cash 0Add: Short‐term marketable Securities 87312Less: Short‐term Debt 0Less: Long‐term Debt 1370692Less: PV of Operating Leases 58027Less: PV of ESOP 2122Value of Equity 49791852Shares Outstanding 624148Intrinsic Value of Stock 79.78

Today 4/19/2016Next FYE 12/31/2016Last FYE 12/31/2015Days in FY 366                     Days to FYE 110                     Elapsed Fraction 0.301Adjusted Stock Price 82.08

Page 27: Tech (Beta) Salesforce.com Inc. (NYSE: CRM) · Company Overview Salesforce.com Inc., (NYSE:CRM) is a provider of enterprise cloud computing solutions that includes apps and platform

Salesforce.com, incDividend Discount Model (DDM) or Fundamental P/E Valuation Model

Fiscal Years Ending Jan. 31 2016E 2017E 2018E 2019E 2020E 2021CV

EPS ‐0.19 0.14 0.66 3.47 6.12 7.14239% 79% 81% 43% 14%

Key Assumptions   CV growth 4.500%   CV ROE 21.252%   Cost of Equity 9.933%Industry average payout ratio 1.29%

Future Cash Flows     P/E Multiple (CV Year) 14.51     EPS (CV Year) 7.14     Future Stock Price 103.57     Dividends Per Share ‐0.00248 0.001784 0.008464 0.044705 0.078891531

CV Price 103.57$        Period to Discount 1 2 3 4 5 5

     Discounted Cash Flows ‐0.00226 0.001476 0.00637 0.030608 0.04913489 64.50463763

Intrinsic Value 64.59$    

Page 28: Tech (Beta) Salesforce.com Inc. (NYSE: CRM) · Company Overview Salesforce.com Inc., (NYSE:CRM) is a provider of enterprise cloud computing solutions that includes apps and platform

Salesforce.com, incRelative Valuation Models

Sales Sales Est. 5yrTicker Company Price 2015E 2016E P/S 2015 P/S 16 EPS gr. PEG 15 PEG 16ORCL Oracle $41.16 $38,226,000  $36,920,000  4.6            4.3            7.8 0.59         0.55        

SAP‐DE SAP $79.49 $20,800,000  $21,840,000  4.0            4.0            6.9 0.58         0.58        

N Net Suite $69.25 $741,150  $961,500  7.7            6.7            45.6 0.17         0.15        

IBM IBM $152.52 $81,740,000  $78,140,000  1.8            1.9            7.3 0.25         0.26        Average 4.5           4.2           0.4           0.4          

CRM Salesforce.com, inc $75.73 $8.61  $10.94  6.8            7.2                      (8.3) (0.8)          (0.9)         

Implied Value:   Relative P/S (EPS15)  $                  39.02    Relative P/S (EPS16) 46.22$                     PEG Ratio (EPS15) (28.25)$                   PEG Ratio (EPS16) (34.85)$                

Page 29: Tech (Beta) Salesforce.com Inc. (NYSE: CRM) · Company Overview Salesforce.com Inc., (NYSE:CRM) is a provider of enterprise cloud computing solutions that includes apps and platform

Salesforce.com, incKey Management Ratios

Fiscal Years Ending Jan. 31 2013 2014 2015 2016E 2017E 2018E 2019E 2020E 2021CV

Liquidity RatiosCurrent Ratio Current Assets / Current Liabilities 0.69 0.67 0.81 0.81 0.98 1.15 1.34 1.62 1.85Quick Ratio (Current Assets ‐ Inventories) / Current Liabilities 0.60 0.55 0.66 0.70 0.83 0.96 1.10 1.34 1.50Operating Cash Flow Ratio Cash Flows from Operations / Current Liabilities 0.25 0.22 0.27 0.19 0.06 0.09 0.13 0.30 0.23Cash Ratio Cash and Cash Equivalents / Current Liabilities 0.30 0.21 0.23 0.42 0.53 0.67 0.79 1.02 1.17

Activity or Asset‐Management RatiosReceivables Turnover Net Credit Sales / Average Accounts Receivable 3.50 2.99 2.82 4.00 4.00 4.00 4.00 4.00 4.00Total Assets Turnover Revenues / Total Assets 0.55 0.44 0.50 0.55 0.55 0.54 0.53 0.49 0.45

Financial Leverage RatiosDebt to Equity Ratio Total Liabilities / Total Stockholders' Equity 1.36 2.00 1.69 2.36 2.16 1.95 1.38 1.02 0.75Debt Ratio Total Debt / Total Assets 0.53 0.43 0.41 0.49 0.47 0.45 0.42 0.38 0.34Interest Coverage 3.58 3.71 1.99 0.04 ‐1.83 ‐3.62 ‐12.44 ‐19.61 ‐21.88

Profitability RatiosGross Profit Margin (Revenue ‐ COGS) / Revenue 77.59% 76.21% 76.01% 76.00% 76.00% 76.00% 81.00% 83.00% 85.00%Return on Assets Net Income / Total Assets ‐4.89% ‐2.54% ‐2.46% ‐0.96% 0.54% 2.00% 8.43% 11.77% 12.15%Return on Equity Net Income / Shareholders' Equity ‐11.67% ‐7.64% ‐6.61% ‐3.23% 1.72% 5.88% 20.08% 23.76% 21.25%

Payout Policy RatiosDividend Yield  Annual Dividends per Share / Price per Share 0 0 0 0 0 0 0 0 0

Page 30: Tech (Beta) Salesforce.com Inc. (NYSE: CRM) · Company Overview Salesforce.com Inc., (NYSE:CRM) is a provider of enterprise cloud computing solutions that includes apps and platform

Present Value of Operating Lease Obligations (2015) Present Value of Operating Lease Obligations (2014) Present Value of Operating Lease Obligations (2013) Present Value of Operating Lease Obligations (2012)

Operating Operating Operating OperatingFiscal Years Ending Jan. 31 Leases Fiscal Years Ending Jan. 31 Leases Fiscal Years Ending  Leases Fiscal Years Ending  Leases

2016 107343 2015 196514 2014 151347 2013 1242472017 101527 2016 189757 2015 140249 2014 1037532018 79074 2017 160521 2016 131439 2015 717872019 47126 2018 129733 2017 126099 2016 633272020 44423 2019 119027 2018 124329 2017 54391Thereafter 119791 Thereafter 587528 Thereafter 912952 Thereafter 250315Total Minimum Payments 499284 Total Minimum Payments 1383080 Total Minimum Payments 1586415 Total Minimum Payments 667820Less: Interest 82232 Less: Interest 303513 Less: Interest 437941 Less: Interest 135127PV of Minimum Payments 417052 PV of Minimum Payments 1079567 PV of Minimum Payments 1148474 PV of Minimum Payments 532693

Capitalization of Operating Leases Capitalization of Operating Leases Capitalization of Operating Leases Capitalization of Operating Leases

Pre‐Tax Cost of Debt 5.38% Pre‐Tax Cost of Debt 5.38% Pre‐Tax Cost of Debt 5.38% Pre‐Tax Cost of Debt 5.38%Number Years Implied by Year 6 Payment 2.7 Number Years Implied by Year 6 Payment 4.9 Number Years Implied by Year 6 Payment 7.3 Number Years Implied by Year 6 Payment 4.6

Lease PV Lease Lease PV Lease Lease PV Lease Lease PV LeaseYear Commitment Payment Year Commitment Payment Year Commitment Payment Year Commitment Payment

1 107343 101867.6 1 196514 186490.2 1 151347 143627.0 1 124247 117909.42 101527 91433.7 2 189757 170892.4 2 140249 126306.2 2 103753 93438.43 79074 67580.4 3 160521 137188.9 3 131439 112334.1 3 71787 61352.64 47126 38221.7 4 129733 105220.4 4 126099 102273.1 4 63327 51361.65 44423 34191.6 5 119027 91613.1 5 124329 95694.0 5 54391 41863.86 & beyond 44423 83757.1 6 & beyond 119027 388161.7 6 & beyond 124329 568239.5 6 & beyond 54391 166766.9PV of Minimum Payments 417052.2 PV of Minimum Payments 1079566.7 PV of Minimum Payments 1148473.8 PV of Minimum Payments 532692.7