TEC POS Terminal ST-7000-C SERIESextranet.toshibatec-eu.com/upl/default/default/doc/04_ST-7000C_MM... · PRINTED IN JAPAN TEC POS Terminal ST-7000-C SERIES Document No. EO18-12009

#

PRINTED IN JAPAN

TEC POS Terminal

ST-7000-C SERIES

Document No. EO18-12009 Original Jun., 2005

(Revised )

Maintenance Manual

#

WARNING!

Follow all manual instructions. Failure to do so could create safety hazards such as fire or electrocution.

#

NOTES: 1. Manual instructions must be followed when installing option kits or adding cables to avoid system failures and to insure proper performance and operation.

2. Failure to follow manual instructions or any unauthorized modification, substitution or change to this product will void the limited product warranty.

##

EO18-12009

TABLE OF CONTENTS

Page

1. UNPACKING...............................................................................................................1- 1

1.1 Procedure..................................................................................................................................1- 1

1.2 Checks ......................................................................................................................................1- 2

1.3 Tapes ........................................................................................................................................1- 2

1.4 Notes for Installation ..................................................................................................................1- 2

2. INSTALLATION PROCEDURE FOR OPTIONAL EQUIPMENT ................................2- 1

2.1 Removing/Attaching the Top Cover............................................................................................2- 1

2.2 Installing the Hard Disk Drive (HDD) ..........................................................................................2- 2

2.3 Installing the Additional HDD Unit...............................................................................................2- 5

2.4 Installing the CD-R/RW Drive (KIT-7000-CD-QM) ......................................................................2- 7

2.5 Installing the KIT-7000-PUSB-QM or KIT-7000-2COM-QM........................................................2-10

2.6 Installing the KIT-7000-COM-QM (COM6 Connector Kit)...........................................................2-11

2.7 Installing the TFT Touch Screen or the Operation Unit ..............................................................2-13

2.8 Installing the Additional Memory................................................................................................2-23

3. CONNECTORS/SHORT PIN AND DIP SWITCH SETTING .......................................3- 1

3.1 Connectors ................................................................................................................................3- 1

3.2 Short Pin and DIP Switch Setting ...............................................................................................3- 5

4. BIOS SETUP...............................................................................................................4- 1

4.1 General......................................................................................................................................4- 1

4.2 Basic Operation and Keys Used.................................................................................................4- 1

4.3 BIOS Setup Screen Configuration and Default Setting ...............................................................4- 5

4.4 Notes and Restrictions..............................................................................................................4-21

5. DIAGNOSTIC TEST OPERATION .............................................................................5- 1

5.1 Outline.......................................................................................................................................5- 1

5.2 Serviceman Diagnostic Test Program Setup Procedure .............................................................5- 2

5.3 ST-7000 Diagnostic Menu.........................................................................................................5-14

5.4 BIOS Diagnostic Test Program .................................................................................................5-15

5.5 Serviceman Diagnostic Test Program .......................................................................................5-24

6. PERIODIC MAINTENANCE........................................................................................6- 1

6.1 Procedure of Periodic Maintenance............................................................................................6- 1

7. TROUBLESHOOTING................................................................................................7- 1

8. MAIN UNIT REPLACEMENT......................................................................................8- 1

8.1 Replacing the ENGINE PC Board ..............................................................................................8- 1

8.2 Replacing the CPU Fan Motor....................................................................................................8- 4

8.3 Replacing the Fan Motor............................................................................................................8- 5

8.4 Replacing the ST7000E RISER PC Board..................................................................................8- 6

8.5 Replacing the PS Unit ................................................................................................................8- 9

EO18-12009

#

Page

9. APPENDIX ..................................................................................................................9- 1

9.1 Serial Interface COM1 to COM6.................................................................................................9- 1

9.2 VGA Connector..........................................................................................................................9- 2

9.3 DRW1, DRW2 (Cash Drawer 24V Type) ....................................................................................9- 2

9.4 LAN ...........................................................................................................................................9- 2

9.5 USB...........................................................................................................................................9- 3

9.6 PS/2 (Keyboard, Mouse)............................................................................................................9- 3

9.7 24V OUT Connector ..................................................................................................................9- 3

9.8 LINEOUT...................................................................................................................................9- 3

9.9 MIC............................................................................................................................................9- 3

9.10 LVDS1 Connector......................................................................................................................9- 4

9.11 DVI Connector ...........................................................................................................................9- 4

9.12 Parallel (LPT) Connector............................................................................................................9- 5

9.13 Powered USB (24V) Connector..................................................................................................9- 5

9.14 Powered USB (12V) Connector..................................................................................................9- 5

##

#

#

CAUTION! 1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA

TEC. 2. The contents of this manual may be changed without notification. 3. Please refer to your local Authorised Service representative with regard to any queries you may

have in this manual.

Copyright © 2005 by TOSHIBA TEC CORPORATION All Rights Reserved 570 Ohito, Izunokuni-shi, Shizuoka-ken, JAPAN#

1. UNPACKING EO18-12009

1.1 Procedure

1- 1

1. UNPACKING 1.1 Procedure 1) Open the carton 2) Take the accessories out of the carton. 3) Take out the POS terminal, then remove the pads. 4) Place the POS terminal on a level surface.

S-38 2 pcs.)

-0.4. 8 pcs.)

errite ore ST-9S 2 pcs.)

errite ore T-181 2 pcs.)

errite ore -8 1 pc.)

ale lamp 2 pcs.)

ront over e 2 pcs.)

Acceore

ale over

ST-000 POS Terminal

Pad

Pad

Pad

Pad

Safet Precautions 1 pc.)E ompliance 1 pc.)PS ord ael 1 pc.)nstruction Sheet pcs.)

arton

1. UNPACKING EO18-12009

1.2 Checks

1- 2

1.2 Checks 1) Check for the damage or scratches on the machine. 2) Confirm that none of the accessories are missing. Detailed information of each accessory is as shown below.

Accessory Quantity Usage

Ferrite Core SFT-59S 2 Attached to the LVDS cable when the TFTST-56 series is installed to the POS terminal.

Ferrite Core TFC-16816 2 Attached to the drawer cable when the drawer (DRWST-51 or DRWST-56 series) is installed to the POS terminal.

Ferrite Core RFC-8 1 Attached to the Audio cable. Cable Clamp 2 Used to bind the cables of option devices when connecting

them to the POS terminal. DSM-3x8 Screw 2 Used to secure the cable clamp to the POS terminal. BU-0.6x4.5 Screw 8 Used to secure the Hard Disk Drive (HDD) to the HDD

holder. Front Cover Key 2 Used to lock and unlock the front cover. Safety Precautions 1 Instruction Sheet (for 5 languages)

5

CE Compliance 1 PS Cord Label 1

1.3 Tapes Remove all the tapes from the POS terminal.

1.4 Notes for Installation 1) Allow an 80 mm or more clearance on and around the POS terminal so as not to block the ventilating slits

and the fan. (Since heat is built up inside the POS terminal during operation, the ventilating slits and the fan are provided

to vent the internal air.) 2) Attach the cable cover for protecting the interface cables and the connectors. 3) When installing the display unit on the top cover, the following conditions must be satisfied.

• Display unit weighs 12kg or less. • The base of the display unit has no protrusions that might damage the top cover. • The base of the display unit is kept within the top cover.

2. INSTALLATION PROCEDURE FOR OPTIONAL EQUIPMENT EO18-12009

2.1 Removing/Attaching the Top Cover

2- 1

2. INSTALLATION PROCEDURE FOR OPTIONAL EQUIPMENT

WARNING!

1. Disconnect the power cord before installing the optional parts. 2. Be careful not to short-circuit the lithium battery on the ENGINE PC board.

This section describes procedures to install optional equipments into the POS terminal.

2.1 Removing/Attaching the Top Cover • Remov ing the Top Co ver 1) Remove the two screws securing the top cover. Slide the top cover approximately 1-cm backward, then

remove it upward while opening the both sides. • Note when attaching the Top Co ver 1) Place the top cover onto the base frame while opening the both sides of the top cover, then fully slide the top

cover frontward so that the ten hooks of the top cover (the seven hooks on both sides and the three on the front side) fit into the base frame.

DSM-3x6 Screw DSM-3x6 Screw

Top Cover

Top Cover

Hook

Hook


2.2 Installing the Hard Disk Drive (HDD)

2- 2


CAUTION! 1. For the specification of an HDD to be installed, please refer to the POS Optional Device

(Document No. EO21-12001B), POS OPTIONAL DEVICE BASIC SPECIFICATION. 2. Please use TOSHIBA TEC approved HDDs. Failure to do this may cause an error.

Installation procedure for the first HDD is shown below. • Required Parts The following part is required to install an HDD. HDD Unit (locally procured) HDD Fixing Screw (NOTE) NOTE: This is an accessory part of the POS terminal. • Installation Procedure 1) Open the front cover. 2) Insert a flat-head screwdriver into the slot provided on the upper right of the HDD cover ass’y, then remove

the HDD cover ass’y from the front bezel.

# #

HDD Cover Ass’y

Front Bezel

Flat-Head Screwdriver

Slot



2- 3

3) Remove the two screws securing the HDD holder ass’y, then pull out the HDD holder ass’y from the POS terminal.

4) Place the HDD holder ass’y so that either side faces down, then attach an HDD to the HDD holder ass’y with

the supplied four screws. 5) Connect the black connector of the HDD cable and the HDD power cable to the HDD.

NOTE: Please note that the HDD Cable's black connector is for the first disk (Master) and the gray connector is for the second disk (Slave). When only one HDD is installed, be sure to connect the black connector to it.

DSM-4x8 Screw HDD Holder Ass’y

HDD Holder Ass’y

HDD

HDD Fixing Screw (Accessory, BU-0.6x4.5)

HDD Cable Black Connector

HDD Power Cable



2- 4

6) Install the HDD holder ass’y into the POS terminal, then secure the HDD holder ass’y and the earth wire of the HDD holder ass’y with the two screws which were removed in Step 3.

7) Attach the HDD cover ass’y to the front bezel. 8) After the installation is completed, perform an HDD test in the BIOS diagnostic test program. Then, make

sure that the HDD performs properly. (Refer to Section 5.4.2 BIOS Diagnostic Test Program Operation Method .)

#

HDD Holder Ass’y

Earth Wire

DSM-4x8 Screw

HDD Cover Ass’y

Front Bezel


2.3 Installing the Additional HDD Unit

2- 5


CAUTION! 1. For the specification of an HDD to be installed, please refer to the POS Optional Device

(Document No. EO21-12001B), POS OPTIONAL DEVICE BASIC SPECIFICATION. 2. Please use TOSHIBA TEC approved HDDs. Failure to do this may cause an error.

Installation procedure for the second HDD is shown below. This procedure is applied when the first one has been installed. • Required Parts The following part is required to install an HDD. HDD Unit (locally procured) HDD Fixing Screw (NOTE) NOTE: This is an accessory part of the POS terminal. • Installation Procedure 1) Open the front cover. 2) Remove the HDD cover ass’y from the front bezel. (Refer to Section 2.2 Installing the Hard Disk Drive

(HDD).) 3) Remove the two screws securing the HDD holder ass’y, then pull out the HDD holder ass’y from the POS

terminal. 4) Perform a jumper setting both for the first HDD and for the second HDD.

The following shows a standard setting. First HDD (HDD already installed) ---> Master Second HDD (HDD currently installed) ---> Slave For details, please refer to the User’s Manual supplied with the HDD.

HDD Holder Ass’y

DSM-4x8 Screw

DSM-4x8 Screw



2- 6

5) Place the HDD holder ass’y so that either side faces down. Above the first HDD, attach the second HDD to the HDD holder ass’y with the supplied four screws.

6) Connect the gray connector of the HDD cable and the HDD power cable to the second HDD. 7) Install the HDD holder ass’y into the POS terminal, then secure the HDD holder ass’y and the earth wire of

the HDD holder ass’y with the two screws which were removed in Step 3. 8) Attach the HDD cover ass’y to the front bezel. (Refer to Section 2.2 Installing the Hard Disk Drive (HDD) .) 9) After the installation is completed, perform an HDD test in the BIOS diagnostic test program. Then, make

sure that the HDD performs properly. (Refer to Section 5.4.2 BIOS Diagnostic Test Program Operation Method .)

HDD Holder Ass’y

Second HDD

HDD Fixing Screw(Accessory, BU-0.6x4.5)

HDD Cable

HDD Power Cable

Gray Connector

HDD Holder Ass’y

Earth Wire


2.4 Installing the CD-R/RW Drive (KIT-7000-CD-QM)

2- 7


CAUTION! 1. For the specification of a CD-R/RW drive to be installed, please refer to the POS Optional

Device (Document No. EO21-12001B), POS OPTIONAL DEVICE BASIC SPECIFICATION. 2. Please use TOSHIBA TEC approved CD-R/RW drive. Failure to do this may cause an error.

• Required Parts The following parts are required to install a CD-R/RW drive. CD-R/RW Drive (locally procured) KIT-7000-CD-QM • Installation Procedure 1) Remove the two screws securing the top cover, then remove the top cover. (Refer to Section 2.1

Remov ing/Attaching the Top Cover .) 2) Open the front cover. 3) Remove the two screws securing the CD-RW drive holder. Disconnect the fan motor connector (CN6) and

the speaker connector (CN9) from the ST7000E RISER PC board, then remove the CD-RW drive holder.

DSM-3x6 Screw

CD-RW Drive Holder

ST7000E RISER PC Board

Fan Motor Connector (CN6) Speaker Connector (CN9)



2- 8

4) Remove the screw securing the CD-RW drive shield to the CD-RW drive holder, then remove the CD-RW drive shield from the CD-RW drive holder

5) Inward push both hooks of the CD cover, then remove the CD cover from the front bezel. 6) Install the CD-R/RW drive into the CD-RW drive holder with the supplied four screws.

CD-R/RW Drive

CD-RW Drive Holder

P-2x4 Screw

P-2x4 Screw

CD-RW Drive Holder

CD-RW Drive Shield

DSM-3x6 Screw

CD Cover

Front Bezel

Hook



2- 9

7) Attach the S.CROSS-CD-CONV PC board ass’y to the CD-R/RW connector, and secure it to the CD-RW drive holder with the supplied two screws. Then, connect the supplied S.CROSS-IDE-CD RAI cable and the supplied S.CROSS-CD-PS cable to CN2 and CN1 on the S.CROSS-CD-CONV PC board ass’y, respectively.

8) Secure the CD-RW drive holder with the two screws which were removed in Step 3. 9) Connect the S.CROSS-IDE-CD RAI cable and the S.CROSS-CD-PS cable to CN15 and CN8 on the

ST7000E RISER PC board ass’y, respectively. 10) Attach the top cover. (Refer to Section 2.1 Removing/Attaching the Top Cover.)

S.CROSS-CD-CONV PC Board Ass’y

DSM-3x6 Screw

S.CROSS-IDE-CD RAI Cable (CN2)

S.CROSS-CD-PS Cable (CN1)

DSM-3x6 Screw

CD-RW Drive Holder

DSM-3x6 Screw

ST7000E RISER PC Board Ass’y

S.CROSS-CD-PS Cable (CN8)

S.CROSS-IDE-CD RAI Cable (CN15)


2.5 Installing the KIT-7000-PUSB-QM or KIT-7000-2COM-QM

2-10

2.5 Installing the KIT-7000-PUSB-QM or KIT-7000-2COM-QM The KIT-7000-PUSB-QM or KIT-7000-2COM-QM is an expansion I/O PC board, unique to the ST-7000-C series. By the addition of this option PC board, COM5, three 12V P-USBs, 24V P-USB, PRTOUT (24V), LIUOUT (12V), DRW, MIC IN, and LINEOUT are supported as standard. Depending on the required interface, the I/O PC board is selectable either from KIT-7000-PUSB-QM or KIT-7000-2COM-QM. • Component Parts KIT-7000-PUSB-QM KIT-7000-2COM-QM (Full I/O type IO PC board) (2 COM + 1 USB type IO PC board)

NOTE: When adhering “-R” at the end of the model number, it is RoHS compliant model. • Installation Procedure 1) Remove the two screws securing the top cover, then remove the top cover.

(Refer to Section 2.1 Remov ing/Attaching the Top Cover .) 2) Remove the two screws securing the IO Dummy Plate, and draw it out. 3) Install the S.CROSS IO PC board. When installing the S.CROSS IO PC board, insert the S.CROSS IO PC

board so that the hook engages with the base frame.

Hook

S.CROSS IO PC Board

IO Dummy Plate

DSM-3x6 Screw


2.6 Installing the KIT-7000-COM-QM (COM6 Connector Kit)

2-11

2.6 Installing the KIT-7000-COM-QM (COM6 Connector Kit) KIT-7000-COM-QM is a COM6 connector kit (9-pin, D-sub, female) for attaching the PCI slot. • Required Parts KIT-7000-COM-QM • Installation Procedure 1) Remove the two screws securing the top cover, then remove the top cover.

(Refer to Section 2.1 Remov ing/Attaching the Top Cover .) 2) Remove the screw securing the PCI plate, then remove the PCI plate. 3) Remove the AT dummy plate on the lower level. 4) Attach the COM ass’y (KIT-7000-COM-QM) to the position where the AT dummy plate was attached, and

then attach the PCI plate.

PCI Plate

DSM-3x6 Screw

AT Dummy Plate (Lower Level)

DSM-3x6 Screw

PCI Plate

COM Ass’y (KIT-7000-COM-QM)


2.6 Installing the KIT-7000-COM-QM (COM6 Connector Kit)

2-12

5) When an optional KIT-7000-PUSB-QM or KIT-7000-2COM-QM has not been installed, connect the flat cable of the COM ass’y (KIT-7000-COM-QM) to CN401 on the ST7000E RISER PC board ass’y. When either option has been installed, connect the flat cable of the COM ass’y to CN401 on the ST7000E RISER PC board ass’y or CN12 on the KIT-7000-PUSB-QM or KIT-7000-2COM-QM.

6) Attach the top cover. 7) After the installation is completed, perform a COM loop back test in the Serviceman Diagnostic Test

Program. Make sure that the COM port performs properly. (Refer to Section 5.5.5.5 COM Loop Back Test .)

COM Ass’y COM Ass’y

COM Ass’y

CN12

KIT-7000-PUSB-QM or KIT-7000-2COM-QM

CN401 CN401

ST7000E RISER PC Board ST7000E RISER PC Board

When an optional KIT-7000-PUSB-QM or KIT-7000-2COM-QM has not been installed:

When an optional KIT-7000-PUSB-QM or KIT-7000-2COM-QM has been installed:

Documents

TEC POS Terminal ST-7000-C SERIESextranet.toshibatec-eu.com/upl/default/default/doc/04_ST-7000C_MM... · PRINTED IN JAPAN TEC POS Terminal ST-7000-C SERIES Document No. EO18-12009