Team Game: ITTeam Game: IT

Stefan Jon SilvermanFounder / PresidentSJS Associates, N.A., Inc.

Stefan Jon SilvermanFounder / PresidentSJS Associates, N.A., Inc.

IntroductionIntroduction

Get to know your moderator Who is Stefan Silverman??? What is his role in this Session???

Schedule Slides (15 Minutes) Team Meetings (55 Minutes) Presentations (20 Minutes, 5 minutes / team) Q&A and Wrap-up

(Champions - Deck 7 - 6:15 PM this evening)

Get to know your moderator Who is Stefan Silverman??? What is his role in this Session???

Schedule Slides (15 Minutes) Team Meetings (55 Minutes) Presentations (20 Minutes, 5 minutes / team) Q&A and Wrap-up

(Champions - Deck 7 - 6:15 PM this evening)

Game ScenarioThe Current Economic SituationGame ScenarioThe Current Economic Situation

Economies are slowing world-wide

Business spending is retrenching from stated plans and commitments

Consumer spending is being re-focused on “life necessities”

Recovery timing is “the great unknown”

Economies are slowing world-wide

Business spending is retrenching from stated plans and commitments

Consumer spending is being re-focused on “life necessities”

Recovery timing is “the great unknown”

Your company must “expand or die”

Game ScenarioThe Business CircumstancesGame ScenarioThe Business Circumstances

Your company has acquired a “brick-and-mortar” travel business of the following structure: Head office: 60 staff / workstations 50 urban street branches, staffed on average at 4

heads each, with declining walk-in traffic The company sends vacationers to 300 holiday

destinations in 7 countries The company has major supplier relationships with:

airlines, car rental firms, hotel chains, independent hotels

Your company has acquired a “brick-and-mortar” travel business of the following structure: Head office: 60 staff / workstations 50 urban street branches, staffed on average at 4

heads each, with declining walk-in traffic The company sends vacationers to 300 holiday

destinations in 7 countries The company has major supplier relationships with:

airlines, car rental firms, hotel chains, independent hotels

Game ScenarioWhat you have inheritedGame ScenarioWhat you have inherited

Very little money has been spent on IT for 10 years and the staff is not versed in modern IT

Current Infrastructure is implemented as follows: Operating system: Novell 3.1X server & 10 base T at HQ, remote

office connectivity is via 28.8kbps dialup 386 or low level Pentium PCs running Windows 3.1.1 Unenhanced telephone system (bell and lamp) No CRM, intranet, or extranet 10 year old accounting package, manual HR E-mail system: cc mail Minimal Y2K compliance 2 years ago IT department: 12 persons Current staff costs run at $50,000 per head

Very little money has been spent on IT for 10 years and the staff is not versed in modern IT

Current Infrastructure is implemented as follows: Operating system: Novell 3.1X server & 10 base T at HQ, remote

office connectivity is via 28.8kbps dialup 386 or low level Pentium PCs running Windows 3.1.1 Unenhanced telephone system (bell and lamp) No CRM, intranet, or extranet 10 year old accounting package, manual HR E-mail system: cc mail Minimal Y2K compliance 2 years ago IT department: 12 persons Current staff costs run at $50,000 per head

Game ScenarioWhat you have to accomplishGame ScenarioWhat you have to accomplish

Develop an IT strategy for the next 3 years to enable the business mission: Implement scalable systems to expand the holiday

business upmarket, enter the corporate event arena, and create an internet presence

Create new efficiencies via electronic interchange / exchange with the businesses strategic partners

Empower the companies employees via IT to increase productivity and revenue per head

Support an increase in revenue from the present $115 million/yr. to a level of $200 million/yr.

Develop an IT strategy for the next 3 years to enable the business mission: Implement scalable systems to expand the holiday

business upmarket, enter the corporate event arena, and create an internet presence

Create new efficiencies via electronic interchange / exchange with the businesses strategic partners

Empower the companies employees via IT to increase productivity and revenue per head

Support an increase in revenue from the present $115 million/yr. to a level of $200 million/yr.

Initiative ContextInitiative Context

The CEO’s “Holy Trinity” for business successThe CEO’s “Holy Trinity” for business success

BusinessStrategy

CustomerExperience

TechnologyImplementation

TechnologyImplementation

IT Group ContextIT Group Context

Architecture Availability

Operations

Safe AssumptionsSafe Assumptions

Support for this initiative comes from the Board of Directors and the CEO is your sponsoring executive

The IT Group will be adequately funded to accomplish the mission

The IT effort will be kept “in-house” and will not be outsourced

Compensation packages and bonuses for staff have been allotted to reward success

Support for this initiative comes from the Board of Directors and the CEO is your sponsoring executive

The IT Group will be adequately funded to accomplish the mission

The IT effort will be kept “in-house” and will not be outsourced

Compensation packages and bonuses for staff have been allotted to reward success

You will be fired if you fail!!!!!

WorksheetsWorksheets

Goals Strategic mission statement Success factors Criteria for measuring success

Mechanics Top 3 tactical sub-initiatives Implementation plan Risk factors and remediation strategy

Next Steps New initiatives that can be supported by current

implementation Growth into new areas and required IT & budget

Goals Strategic mission statement Success factors Criteria for measuring success

Mechanics Top 3 tactical sub-initiatives Implementation plan Risk factors and remediation strategy

Next Steps New initiatives that can be supported by current

implementation Growth into new areas and required IT & budget

Game StructureGame Structure

Teams will disperse and meet for 45 minutes

Teams will be provided with markers and wall-hung paper sheets One sheet each for Goals, Mechanics & Next

Steps IT Focus is on Architecture, Availability &

Operations Remember the CEO’s “Holy Trinity” of Strategy,

Customers & IT

Teams will disperse and meet for 45 minutes

Teams will be provided with markers and wall-hung paper sheets One sheet each for Goals, Mechanics & Next

Steps IT Focus is on Architecture, Availability &

Operations Remember the CEO’s “Holy Trinity” of Strategy,

Customers & IT

Have Fun!!!!!

Game StructureGame Structure

Think fast, capture all ideas, agree on top 3 items

Wander around to other teams and read their sheets to add context to your team’s focus area

Nominate a spokesperson

Present 5 minute “elevator pitch” to CEO

Think fast, capture all ideas, agree on top 3 items

Wander around to other teams and read their sheets to add context to your team’s focus area

Nominate a spokesperson

Present 5 minute “elevator pitch” to CEO

Teams & MissionsTeams & Missions

Team 1 Legacy Backend Systems & Partner Data Exchange

Team 2 Front-office / Desktop / Intranet / Support

Team 3 Internet / Extranet Implementation

Team 4 Operations / Disaster Recovery / Security

Team 1 Legacy Backend Systems & Partner Data Exchange

Team 2 Front-office / Desktop / Intranet / Support

Team 3 Internet / Extranet Implementation

Team 4 Operations / Disaster Recovery / Security

All presentations will be available on Richmond Events’ web site shortly after the forum. Access is only possible with user name and password, which will be resent to each attendee.

All presentations will be available on Richmond Events’ web site shortly after the forum. Access is only possible with user name and password, which will be resent to each attendee.

Team Game: ITTeam Game: IT

Stefan Jon SilvermanFounder / PresidentSJS Associates, N.A., Inc.

Stefan Jon SilvermanFounder / PresidentSJS Associates, N.A., Inc.