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TEAM BUILDINGTEAM BUILDING
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"Teamwork is the ability to work"Teamwork is the ability to work
together toward a commontogether toward a commonvision. The ability to directvision. The ability to direct
individual accomplishmentsindividual accomplishments
toward organizationaltoward organizationalobjectives. It is the fuel thatobjectives. It is the fuel that
allows common people to attainallows common people to attainuncommon results."uncommon results."
--Andrew arnegie--Andrew arnegie
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!hat is a Team!hat is a TeamAccording to !ebster#s $inthAccording to !ebster#s $inth
%dition&%dition& 'A team is a number'A team is a numberof persons associatedof persons associated
together in work or activity&together in work or activity&
as a group on one side (as inas a group on one side (as in
football or debate).*football or debate).*
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!hat is a Team!hat is a Team
In other words+ when one personIn other words+ when one personcannot accomplish a job alonecannot accomplish a job alone
and several individuals mustand several individuals must
cooperate to fulfill a mission+ youcooperate to fulfill a mission+ youneed a team.need a team.
The better the cooperation+The better the cooperation+
communication+ and coordinationcommunication+ and coordination
among team members+ the moreamong team members+ the more
efficient the team.efficient the team.
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What is team?What is team?
In a team+In a team+
,eople depend on each other,eople depend on each other
ay or may not work in the sameay or may not work in the same
physical location+physical location+
ombine to achieve somethingombine to achieve somethingtogethertogether
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Team BuildingTeam Building
The process of working with a teamThe process of working with a team
to clarify its task and how teamto clarify its task and how team
members can work together tomembers can work together toachieve it.achieve it.
A strategy that can help groups toA strategy that can help groups to
develop into a real team is 'teamdevelop into a real team is 'teambuilding*building*
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ommon $eed &ommon $eed &The overriding need of allThe overriding need of all
people working for thepeople working for thesame organization&same organization&
to make the organizationto make the organizationprofitable.profitable.
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Coming together is a
beginning
ee!ing together is !rogress"
and
Wor#ing together is su$$ess
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ee
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!e!e
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/s/s
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onceptions of 'Team* &onceptions of 'Team* &
The Athletic ,erspective&The Athletic ,erspective& 0ere+0ere+
'team* connotes winning and'team* connotes winning and
losing. In an athletic arena+losing. In an athletic arena+winning is the ultimate goal.winning is the ultimate goal.
The ,ower of Two&The ,ower of Two& 0ere+ 'team*0ere+ 'team*
implies partnership. This includesimplies partnership. This includesboth business and personalboth business and personal
partnerships such as marriage.partnerships such as marriage.
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onceptions of 'Team* &onceptions of 'Team* &
ircumstantial& 0ere+ 'team*ircumstantial& 0ere+ 'team*
simply means any group in thesimply means any group in the
same place at the same time.same place at the same time.1or e2ample+ in this conte2t a1or e2ample+ in this conte2t a
company in general or all thecompany in general or all the
managers in an organizationmanagers in an organization
could be considered a team.could be considered a team.
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onceptions of 'Team* &onceptions of 'Team* &
The ommunity Approach& 0ere+ aThe ommunity Approach& 0ere+ a'team* is a group of individuals'team* is a group of individuals
that share+ collaborate+ and assistthat share+ collaborate+ and assist
one another.one another. The group usuallyThe group usually
includes about 34 individuals.includes about 34 individuals.
embers look to their peers forembers look to their peers forsupport. This type of team leads tosupport. This type of team leads to
workplace success5workplace success5
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"Talent wins games+"Talent wins games+but teamwork andbut teamwork and
intelligence winsintelligence wins
championships."championships."--ichael 6ordan--ichael 6ordan
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omparison of 7roups and Teams&omparison of 7roups and Teams&
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e% a$tions in Team Buildinge% a$tions in Team Building
8etting and maintaining the teams8etting and maintaining the teamsobjectives and standardsobjectives and standards
Involving the team as a whole in theInvolving the team as a whole in the
achievement of objectivesachievement of objectives aintaining the unity of the teamaintaining the unity of the team
ommunicating efficiently with theommunicating efficiently with the
teamteam onsulting the team 9 members beforeonsulting the team 9 members before
taking any decisionstaking any decisions
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"The greater the loyalty of a"The greater the loyalty of a
group toward the group+ thegroup toward the group+ thegreater is the motivationgreater is the motivation
among the members to achieveamong the members to achievethe goals of the group+ and thethe goals of the group+ and the
greater the probability that thegreater the probability that the
group will achieve its goals."group will achieve its goals."
--:ensis ;ikert--:ensis ;ikert
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lear %2pectations&lear %2pectations&onte2t&onte2t&ommitment&ommitment&
ompetence&ompetence&harter&harter&ontrol&ontrol&ollaboration&ollaboration&ommunication&ommunication&reative Innovation&reative Innovation&
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&tages o' Team Gro(th&tages o' Team Gro(th 8tage I& 1orming -8tage I& 1orming - ,rovide clear direction to establish the,rovide clear direction to establish the
team
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haracter Traits of %ffectiveharacter Traits of %ffective
Teams&Teams&0onesty0onesty ?Team members must be?Team members must behonest with each other.honest with each other.
8elflessness8elflessness?!illing to put the?!illing to put theteam
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haracter Traits of %ffectiveharacter Traits of %ffective
Teams&Teams&%nthusiasm%nthusiasm?0elps team members?0elps team memberspersevere when the going gets tough.persevere when the going gets tough.
:esponsibility:esponsibility?Team members take?Team members takeresponsibility for their own work andresponsibility for their own work and
that of the team?don
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haracter Traits of %ffectiveharacter Traits of %ffective
Teams&Teams&InitiativeInitiative?:ecognizing what needs to?:ecognizing what needs to
be done and doing it without waiting tobe done and doing it without waiting to
be told?never say 'that
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haracter Traits of %ffective Teams&haracter Traits of %ffective Teams&,unctuality,unctuality?n time+ on schedule shows?n time+ on schedule shows
respect for other team members+ customers+respect for other team members+ customers+
and stakeholders.and stakeholders.
ToleranceB8ensitivityToleranceB8ensitivity ?diversity (race+?diversity (race+gender+ religion+ culture+ age+ politics+ etc.)gender+ religion+ culture+ age+ politics+ etc.)
can strengthen a team as long as memberscan strengthen a team as long as members
are tolerant to these differences.are tolerant to these differences.,erseverance,erseverance?persist unrelentingly in?persist unrelentingly in
completing a task+ regardless of obstacles.completing a task+ regardless of obstacles.
"$ d bt th t"$ d bt th t
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"$ever doubt that a"$ever doubt that a
small group ofsmall group ofthoughtful+ committedthoughtful+ committed
people can change thepeople can change theworld. Indeed+ It is theworld. Indeed+ It is the
only thing that everonly thing that everhas."has."
--argaret ead--argaret ead
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)el!'ul Team Beha*iour)el!'ul Team Beha*iour
Keeping the peaceKeeping the peace
Being a friendBeing a friend
Being enthusiasticBeing enthusiastic
Giving opinionsGiving opinions
Generating ideasGenerating ideas
InitiatingInitiating
Solving problems logicallySolving problems logically
Relieving tension with humourRelieving tension with humour
Seeking approvalSeeking approval
Encouraging othersEncouraging others
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ommon auses of Teamommon auses of Team
onflict&onflict&;imited resources;imited resources
Incompatible goalsIncompatible goals:ole ambiguity:ole ambiguity
@ifferent values @ifferent@ifferent values @ifferent
perspectivesperspectives
ommunication problemsommunication problems
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onflict :esolution&onflict :esolution&
@etermine the importance of the@etermine the importance of theissue to all people involved.issue to all people involved.
@etermine whether the people@etermine whether the people
involved are willing and able toinvolved are willing and able todiscuss the issue in a positivediscuss the issue in a positive
manner.manner. 8elect a private place8elect a private place
where the issue can be discussedwhere the issue can be discussed
confidentially by everyoneconfidentially by everyone
involved.involved.
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onflict :esolution&onflict :esolution&
ake sure that both sides understandake sure that both sides understand
they are responsible for both thethey are responsible for both the
problem and the solution.problem and the solution.
8olicit opening comments from both8olicit opening comments from both
sides.sides.
%2press concerns+ feelings+ ideas+ and%2press concerns+ feelings+ ideas+ and
thoughts?in a nonthoughts?in a non
--accusatoryaccusatory
manner.manner.
7uide participants toward a clear and7uide participants toward a clear and
specific definition of the problem.specific definition of the problem.
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onflict :esolution&onflict :esolution&
%ncourage participants to propose%ncourage participants to proposesolutions+ e2amine the problem from asolutions+ e2amine the problem from a
variety of perspectives+ and discuss allvariety of perspectives+ and discuss all
solutions proposed.solutions proposed.%valuate the costs versus the gains of all%valuate the costs versus the gains of all
proposed solutions and discuss themproposed solutions and discuss them
openly.openly.
:eflect on the issue and encourage:eflect on the issue and encourage
participants to e2press their opinions onparticipants to e2press their opinions on
how to improve the process.how to improve the process.
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Team-=uilding =asicsTeam-=uilding =asics
Cou can look at team building in two ways.Cou can look at team building in two ways.
1irst+1irst+ it can refer to the act of putting together a team byit can refer to the act of putting together a team byeither recruiting+ interviewing and selecting members fromeither recruiting+ interviewing and selecting members from
the public or strategically selecting members from withinthe public or strategically selecting members from within
an already-defined group.an already-defined group.
8econd+8econd+ it can refer to engaging in activities designed toit can refer to engaging in activities designed to
strengthen professional and personal relationships withinstrengthen professional and personal relationships within
a team. Team-building activities can increase teama team. Team-building activities can increase team
members# cohesiveness+ productivity and efficiency whenmembers# cohesiveness+ productivity and efficiency when
working together.working together.8mall businesses rely on both aspects8mall businesses rely on both aspects
of team building to succeed. 8mall-businessof team building to succeed. 8mall-businessentrepreneurs must take e2tra care to build a high-entrepreneurs must take e2tra care to build a high-
performance team and should proactively engage teamperformance team and should proactively engage team
members in team-building e2ercises to increasemembers in team-building e2ercises to increase
teamwork.teamwork.
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Teamwork %ssentialsTeamwork %ssentials
Teamwork is the result of a team effectivelyTeamwork is the result of a team effectively
working together. It relies on a range of vitalworking together. It relies on a range of vitalfactors for success+ including goodfactors for success+ including good
communication skills+ mutual respect+communication skills+ mutual respect+
complementary skill sets covering allcomplementary skill sets covering all
reDuired competencies+ defined leadershipreDuired competencies+ defined leadership
and defined decision-making procedures.and defined decision-making procedures.
At their best+ work teams function like well-At their best+ work teams function like well-
oiled machines+ with each member knowingoiled machines+ with each member knowinge2actly what she is responsible for and howe2actly what she is responsible for and how
her contributions fit into the larger pictureher contributions fit into the larger picture
of the group#s productivity.of the group#s productivity.
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"I#ve always found that"I#ve always found thatthe speed of the bossthe speed of the boss
is the speed of theis the speed of theteam."team."
--;ee Iacocca--;ee Iacocca
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E %ssential 8kills for TeamworkE %ssential 8kills for Teamwork
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F. ;isteningF. ;istening
3. Guestioning3. Guestioning
H. ,ersuadingH. ,ersuading
. :especting. :especting
J. 0elpingJ. 0elping
K. 8haringK. 8haringE. ,articipatingE. ,articipating
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reate a ulture ofreate a ulture ofTeamworkTeamwork
To make teamworkTo make teamworkhappen+ these powerfulhappen+ these powerful
actions must occur.actions must occur.
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%2ecutive leaders communicate%2ecutive leaders communicate
the clear e2pectation thatthe clear e2pectation thatteamwork and collaboration areteamwork and collaboration are
e2pected.e2pected. $o one completely$o one completely
owns a work area or process allowns a work area or process allby himself.by himself. ,eople who own work,eople who own work
processes and positions are openprocesses and positions are openand receptive to ideas and inputand receptive to ideas and input
from others on the team.from others on the team.
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%2ecutives model teamwork%2ecutives model teamwork
in their interaction with eachin their interaction with eachother and the rest of theother and the rest of the
organization.organization. They maintainThey maintain
teamwork even when thingsteamwork even when things
are going wrong and theare going wrong and the
temptation is to slip back intotemptation is to slip back intoformer team unfriendlyformer team unfriendly
behavior.behavior.
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The organization membersThe organization members
talk about and identify thetalk about and identify the
value of a teamworkvalue of a teamwork
culture.culture. If values areIf values areformally written and shared+formally written and shared+
teamwork is one of the keyteamwork is one of the keyfive or si2.five or si2.
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Teamwork is rewarded andTeamwork is rewarded and
recognized.recognized. The lone ranger+ even ifThe lone ranger+ even if
she is an e2cellent producer+ is valuedshe is an e2cellent producer+ is valued
less than the person who achievesless than the person who achieves
results with others in teamwork.results with others in teamwork.
ompensation+ bonuses+ and rewardsompensation+ bonuses+ and rewards
depend on collaborative practices asdepend on collaborative practices as
much as individual contribution andmuch as individual contribution and
achievement.achievement.
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Important stories and folkloreImportant stories and folklore
that people discuss within thethat people discuss within the
company emphasizecompany emphasize
teamwork.teamwork. (:emember the year(:emember the year
the capsule team reducedthe capsule team reducedscrap by 34 percent)scrap by 34 percent) ,eople,eople
who "do well" and arewho "do well" and arepromoted within the companypromoted within the company
are team players.are team players.
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"It is amazing how"It is amazing how
much people can getmuch people can get
done if they do notdone if they do not
worry about who getsworry about who gets
the credit.*the credit.*--8andra 8winney--8andra 8winney
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' ' l
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e% 'a$tors to su$$ess'ule% 'a$tors to su$$ess'ul
!er'orman$e o' a team + &,C,-,.,E!er'orman$e o' a team + &,C,-,.,E
8trategy8trategy
lear :oles and :esponsibilitylear :oles and :esponsibility
pen ommunicationpen ommunication
:apid :esponse:apid :esponse
%ffective ;eadership%ffective ;eadership
e% a$ ors o su$$ess ue
% a$ ors o su$$ess u
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%%!er'orman$e o' a team + &,C,-,.,E!er'orman$e o' a team + &,C,-,.,E
&trateg%/&trateg%/
Shared purposeShared purpose
Clearly articulated values and ground rulesClearly articulated values and ground rules
Understanding of risks and opportunities facing the teamUnderstanding of risks and opportunities facing the team
Clear categorization of the overall responsibilities of theClear categorization of the overall responsibilities of the
teamteam
Clear .oles and .es!onsibilities/Clear .oles and .es!onsibilities/
lear definition of roles and responsibilitieslear definition of roles and responsibilities
:esponsibility shared by all members:esponsibility shared by all members
8pecific objectives to measure individual results8pecific objectives to measure individual results
' t t ' l
' t t ' l
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e% 'a$tors to su$$ess'ule% 'a$tors to su$$ess'ul
!er'orman$e o' a team + &,C,-,.,E!er'orman$e o' a team + &,C,-,.,E
-!en $ommuni$ation/-!en $ommuni$ation/
Respect for individual differencesRespect for individual differences
Open communication environment among team membersOpen communication environment among team members
.a!id res!onse/.a!id res!onse/
Rapid response to the teams problemsRapid response to the teams problems
Effective management to change in the internal and e!ternalEffective management to change in the internal and e!ternalenvironmentenvironment
E''e$ti*e Leadershi!/E''e$ti*e Leadershi!/
"eam leader who is able to help members achieve the ob#ective"eam leader who is able to help members achieve the ob#ectiveand build the teamand build the team
"eam leader who can draw out and free up the skills of all"eam leader who can draw out and free up the skills of all
team members$ develop individualsteam members$ develop individuals
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0! T :%AT% 0I8 !$ T%A0! T :%AT% 0I8 !$ T%A
0ave monthly meetings.0ave monthly meetings.
,rovide them internal merit list of your,rovide them internal merit list of your
organisation.organisation.
Leep fair and healthy competition amongLeep fair and healthy competition amongthem.them.
nce a year+ have one picnic cum getnce a year+ have one picnic cum get
together with their family members.together with their family members.
Arrange their knowledge update by regularArrange their knowledge update by regular
training sessions arranged by you.training sessions arranged by you.
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