Team 2 - Chimera Consulting Portable Office Environment (POE) Christine Benoit Adam Fairhall Anni Hsia Tom Maciejczyk Anita Patel

Team 2 - Chimera Consulting

Portable Office Environment(POE)

Christine BenoitAdam Fairhall

Anni HsiaTom Maciejczyk

Anita Patel

• Problem Statement

• Proposed Solution- MokaFive- IronKey

• Project Delivery- Timeline- Infrastructure Modifications- Golden Image Creation- Device Deployment

• Transition to GLOCO- User Transition- Service Transition- Success Metrics

• Costs- ROI- Cost Analysis

Agenda

2Portable Office Environment (POE)

Finance

Marketing

These users can work fromhome without impacting their delivery.

Employees use their personalcomputers to work remotely.

User Profile

Human Resources

3 Portable Office Environment (POE)

People who work from home do so on their personal computers

• Viruses can become part of files that are then introduced to the GLOCO network

• Home machines are dissimilar, and do not have support software making problem resolution protracted

• Exposure of HRCI once a machine has been compromised

Problem Statement


1. Just say “NO” to working from home

2. Buy everyone a machine for home

3. Traditional Virtual Desktop Infrastructure

So what else is there?

Possible Solutions

5






Agenda


All personal computers have a standard software suite

“The Golden Image”

Golden Image

VMWare

MokaFive

Proposed Solution

• Manage Hardware Resources

• Centrally Manage Images– HR/Finance/Marketing

• Access Management

• Virtual Layers


Golden Image

VMWare

MokaFive

IronKey

Proposed Solution

Portable Office Environment (POE) 9

• Device is compatible with Windows andApple MAC OS 10.4 and later

• Encryption is on the chip so no impacton the host machine

• Backup of the entire device imageis possible with the server consoleto aid with the recovery from a lost or stolen device


Golden Image

VMWare

MokaFive

IronKey

Portable Office Environment (POE)

• Controlled

• Managed

• Standardized

• Secure

• Cost effective

• Integrated with GLOCO’s infrastructure

Proposed Solution

11






Agenda


Project Timeline


Deployment - Phase 0

San Francisco, CA

Indianapolis, IN

Cambridge, MA

Deployment - Phase 1


Milan, Italy

Berlin, Germany

Deployment – Phase 2


Server Software Installation

Network and firewall configuration

Testing and validation

Infrastructure Modifications


ICT Windows desktop deploymentteams have the ability to build new images and changeimage content

Multiple images can be made available by user criteria.

“Golden Image” Build


Device Deployment

19ICT Networking

ICT Help Desk







Agenda


• User Transition

o Documentationo Communication Plano Training Plan: Train-the-Trainer courses

• Support/Service Transitiono Leverage Existing Services and Procedures

o Event and Incident Managemento Problem management

o Help Desk

Transition to GLOCO


Metric Category How to Evaluate GoalDept. Responsible for Measurement

SupportabilityDecreased mean time to resolution

Total 240 hours/year

Help Desk

Security

Reduced number of compliance issues (i.e. storing of data in a non-secure location)

90% compliance

Help Desk

Security

Reduced incidents introduced by use of non-GLOCO hardware (i.e. Malware infection)

75% reduction

Help Desk

SecurityReduced incidents related to HRCI exposure

80% reduction

Risk Management

Success Metrics







Agenda


Costs

Upfront Costs $200,854

Ongoing Costs (Annual) $21,110

IronKey USB Device & Licenses $260 per user

Annual SavingsReduced maintenance associated with downtime from malicious software1 $8,000

Reduce the cost of ICT support (240 hours/year) with standardization 2

$24,000

Telecommuting - real estate costs, electricity, absenteeism, turnover, and increased productivity 3

$200,000

Users

The 5-year ROI for this project is 324% with a payback time of approximately 1.18 years assuming 200 employees take advantage of the POE solution.

Return on InvestmentCost Analysis – 200 Users

1. (Vijayan, 2007), (Allied World Assurance Company), (International Telecommunication Union) 2. (VMware, Inc.), (Al Gillen, 2009) (Dell) 3. (Telework Research Network)

24

• $210,900 Annual Savings (excluding 1st year)

• Portable work environment using VM technology

• Delivers a controlled, managed, standardized and secure environment

• Integrates with GLOCO’s infrastructure and enterprise environment

• Flexible as images can be added to the VM without impact to the solution

Summary

25Portable Office Environment (POE)Portable Office Environment (POE)

Questions?


Backup Slides

Line Item Costs ($)

Project Resources:Initiation - 218 hoursPlanning - 112 hoursExecution - 1,071 hoursClosing - 52 hours

$145,300

IronKey® USB Drive $40,000 ($200 per telecommuter)

MokaFive® and IronKey® Servers $3,554 for two virtual server environments(See Appendix G for cost quotes)

MokaFive® Software $12,000 ($60 per telecommuter)

Total Upfront Costs (assuming 200 telecommuters)$200,854

Line Item Costs ($)

Training $4,400

Maintenance $16,700

Ongoing Costs $21.100

Upfront Costs

Ongoing Costs

Savings Opportunity Annual Savings ($)

Reduced maintenance associated with downtime from malicious software (Vijayan, 2007), (Allied World Assurance Company), (International Telecommunication Union)

$8,000 ($40 per telecommuter)

Reduce the cost of ICT support (240 hours/year) with standardization (VMware, Inc.), (Al Gillen, 2009) (Dell)

$24,000

GLOCO stands to gain anywhere from $1,000 - $8,000 per employee annually that telecommutes for real estate costs, electricity, absenteeism, turnover, and increased productivity. (Telework Research Network)

$200,000 ($1,000 per telecommuter)

Total Annual Savings (assuming 200 telecommuters) $232,000

Annual Savings

Backup Slides



Documents

Team 2 - Chimera Consulting Portable Office Environment (POE) Christine Benoit Adam Fairhall Anni Hsia Tom Maciejczyk Anita Patel