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Training & Development @ HCL
2009 Ketan Kanaujia.
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INTRODUCTION
At HCL, people are not just employees but family.
So, like an important member of the family
should, employees get endless freedom to
experiment, unlimited empowerment to execute
their dreams and the rare opportunity to be an
entrepreneur.
Company believes in empowering people to help
achieve their goals goals that are achieved by
the coming together of talent and innovation,
powered by ownership and freedom to
experiment, leading to tremendous growth and
gains for the individual and the organization.
HCL has the career development centers span
India - wide with over 3000 students. The focus
has been on industry-experience and focus on
'real world' practical training. The faculty is
drawn from HCL and the industry. The areas of
focus include both hardware and software -
starting from basics in hardware and networking
to server related and security. Company has a
friendly, collaborative culture where they believe
that they learn from each other. They provide
access to the combined expertise, skills and
experience of all our technical specialists acrossthe globe.
They train all our employees
worldwide for technical and soft skills for
employees at all levels that hone an individual's
business, technical and managerial skills. This
guarantees a high quality of support for
customers in their core business processes. It has
following Training and development programs
going on-
30-DAY INDUCTION PROGRAM
Company has a multi-layered 30-day Induction
program for the new recruits which covers
business, technology, cultural and behavioral
training, thus helping them to smoothly
transition into the Comnet way of life. As a very
important part of the Induction program, the
senior management/veteran Comnetians are
invited to take special sessions on Comnet
culture under value and culture training.
EDGE
With the aim to gain that extra edge in customer
service, company has rolled out a training tool
billed EDGE (Employee Development Growth
and Empowerment) for itsinfrastructure services
division (ISD). The training will be imparted to
cement cross-functional team skills of
employees. This, according to the company, will
enhance the servicing efficiency of its
professionals. Company's knowledge
management commitment is built around the
EDGE Program which is a consciously developed
program aimed towards making the company a
'learning organization', an organization where
growth is measured not just by profits but also as
the synergetic growth of each of its employees.
The EDGE training is set up to follow the
professional development (career paths) within
the organization, which in turn describes the
necessary tasks in supporting customers at all
levels. The tool is deployed through a host of
learning programs and star tech programs that is
designed for the technical professional is the lead
initiative by which the company aligns it to the
overall training interventions of the organization.Accordingly,
there is an online test for company
professionals across the nation. Based on the
evaluations that are carried out on the basis of
the rankings they receive from the tests, the top
twenty are selected for the program. For a brief
period they are exposed to an environment of
simulated training. Based on the performance in
the initiative, the employees are then awarded
certifications. Apart from customer sensitivity
from the employees standpoint there are a set
of objectives that these training programs are
meant to attain. It exposes the professionals to a
structured pattern of learning. This format is
crucial to having a specific focus in approaching
customer service. It also becomes the mode to
enhance self-reliance and self-empowerment in
handling large complex projects.
Under EDGE, company has some sub-programs
focused at training dedicated groups like, the Top
Gun School for Sales and Star Tech program for
technical people, training mediums vary from
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Training & Development @ HCL
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online, to video broadcast to captive classroom
training etc. Depending on the employee
capability and interest, company also sponsors
employees for training programs/certifications
for external organizations like Cisco etc.
Employees are also allowed to take sabbaticals topursue
management & other higher studies.
MANAGEMENT TRAINING
Since Managers play a key role in ensuring that
their team members are groomed as respecting
and tolerant individuals, company also provides
Leadership Training Programs and Managerial
Skills Programs to them.
HCL'S EDUCATIONAL SERVICES
In HCLs tryst to enable quality training to our
young country, company has started
customized training and education services to
produce employable manpower. Customized to
the industry requirements our educational
services are focused towards technologies
related to IT Infrastructure and IT Sales. HCL's
offerings for Education Services are as follows:
1. Job oriented IT training program
To meet this mammoth requirement of
employable engineers, HCL has launched a IT
Infrastructure Management Training Program.
The program is targeted at bright and fresh
Bachelors in engineering candidates. The year
long program will include 6 weeks of exhaustive
class-room and practical training conducted byexperienced
professionals of HCL, the remaining
period is On-Job Training (With Stipend as
applicable) at HCL offices. On successful
completion of the program the candidate would
get a certificate from HCL and also could land
with Job opportunities in the IT industry as well
other business organization including our
company, affiliates and group companies.The Program focuses on
providing hi-tech
Training as per the curriculum to the selected
candidates in the stream of Computer Networks,
Network Operating Systems, Security and other
IT Infrastructure Services. The intention is to
produce candidates who will have capabilities to
be productive in such areas of IT services where
such training is successfully completed.
2. Sales & Marketing Training Program
To cook a new CEO in its employees, company
has started a unique Program for fresh graduates
who have a passion to achieve. Company aims to
take a set of young people, and set their minds
on fire. Company is offering a comprehensive
Sales and Marketing training on IT products,
Service and Solutions. It is proposed to be a
yearlong training with 3-4 weeks of residential
Instructor Led Training (ILT), during which the
candidate undergoes Sales orientation classes
alongside Technical grooming on IT, Technology,
IT Products, Services and Solutions. The
remaining period would be live sales experience
under the vastly experienced HCL staff. Trainee
will be eligible for a monthly stipend after
completing it. After the completion of the
program candidate is considered for a suitable
opening in HCL and also for an Executive
Management Program conditional to good
performance during service.
