TDE NCP Version 6 Product Specifications

1

TDE NCP Version 6Product Specifications

TDE NCP Version 6Product Specifications

Note : - This document describes feature difference from TDE-NCP version 5. - Specifications are subject to change without notice.

2

One Page Summary of TDE-NCP Version 6One Page Summary of TDE-NCP Version 6

ARS CO access order for tenant based CO access order. 48 ARS carrierIt was 10 for TDE100-200/NCP.Already been 48 for TDE600.Intercept to VM improveH.323 improveSIP trunk improve

CostSaving

using PT

Caller number/name display before listen-in or before call pickup 　*2

*1

KX-TVM

Caller

TelephoneCompany

using PBX, VM, KX-DT/NT and DECT

DT/NT DECT

*1 for boss to check unnecessary call.*2 for colleague to answer important call only. Other call to VM

Automatic logout forlast agentOverflow to VMimmediately if all logout　

KX-TVM

Customer

TelephoneCompany

using PBX, VM and Highlighted Application

Application

CallCenter

using VM

OtherImprove

New 24-port SLT card w/ Message Waiting &Caller ID for TDE600Duplicated Numbering- 3 for service- 301 for room 301

D

using PBX, VM, KX-T7716 and DECT

DECT

Hospitalityusing VM& DECT

KX-TVM KX-T7716

MSWCaller ID

MSW

3

Feature List

No. Feature List1 Overflow immediately (to VM) when all logout

2 Automatic log-out for last agent

3 DSS key improvement for boss- Caller name display before listen-in (call monitor) or busy override

4 DSS key improvement for colleague- Caller name display before call pickup

5 Hotel numbering plan- Duplicated extension number such as 3 and 301

6 New KX-TDA6179 - SLT 24-port card with message & caller ID for KX-TDE600

7 to 11 Other Improvement

4

Version Version 6 ImprovementImprovement

Version Version 55 Improvement Improvement

１ . Overflow when All Logout１ . Overflow when All Logout

KX-TVM Application

When When all member logs out, overflowall member logs out, overflow feature can work feature can workimmediatelyimmediately so that KX-TVM can answer immediately. so that KX-TVM can answer immediately.“Our office closes today. Our office opens from 8AM… If you want to leave voice message..”

CallCallCenterCenter

ICD Group 2ICD Group 2 w/ Queuing tablew/ Queuing tablew/ memberw/ member

PBX – OGM for ICD Group 1 / without memberHello this is Panasonic Bank. This call isrecorded in order to improve our service.

One agent becomes idle.One agent becomes idle.100 callers can wait.100 callers can wait.

Overflow after above messageOverflow after above messageCustomerCustomer

PBX – OGM for ICD Group 2Currently all agents are on the phone. Please wait for the moment. Or dial 1 to leave voice message.

NoNo

YesYesAll Log-out ?All Log-out ?

PBX - BGM for ICD GroupWe are offering good interest rate now…

Agent Idle ?Agent Idle ?NoNo

YesYes

Talking is recorded Talking is recorded automaticallyautomatically..

KX-TVM

Caller leaves message.Caller leaves message.

KX-TVM

Destination is sameDestination is sameas Queuing busy.as Queuing busy. Day : Other staff Day : Other staff Lunch : Cellular phone Lunch : Cellular phone Break : Other staff Break : Other staff Night : VM Night : VM

Call center feature is improved by version 6 as well asversion 5 in order to provide solution with PanasonicKX-TVM and highlighted application.

KX-TVM

5

Parameter : Overflow immediately when All Logout Value : “Disable” / “Enable (Queuing Busy Destination)” Default : “Enable (Queuing Busy Destination)”

１ . Overflow when All Logout１ . Overflow when All Logout

KX-TVM Application

<Programming><Programming>- System option is required to overflow immediately.


Destination is sameDestination is sameas Queuing busy.as Queuing busy. Day : Other staff Day : Other staff Lunch : Cellular phone Lunch : Cellular phone Break : Other staff Break : Other staff Night : VM Night : VM

No Log-in member because

Queuing Table SystemOption

Specification

All member log-out Programmed Disable Queuing

All member log-out Programmed Enable Overflow immediately

All member log-out Not Programmed Disable or Enable Overflow immediately

Member is not programmed

Programmed Disable or Enable Queuing(ICD-1 of previous page for example)

6

２ . Automatic Log-out for Last agent２ . Automatic Log-out for Last agent

KX-TVM Application

Last logout works for automatic logoutLast logout works for automatic logout as well as manual as well as manuallogout. logout. Even when last agent forgets log-out operation andEven when last agent forgets log-out operation andgo home, automatic log-out works.go home, automatic log-out works.

<Programming><Programming>- Last log-out has to be enabled. - Last log-out has to be enabled. - Automatic log-out has to be enabled. (3 times for example)- Automatic log-out has to be enabled. (3 times for example) *) 1 time is recommended because the agent must be absent and cannot answer next incoming call again.) *) 1 time is recommended because the agent must be absent and cannot answer next incoming call again.)

- Extension no answer timer has to be programmed. (20 s for example)- Extension no answer timer has to be programmed. (20 s for example)


For example,For example,1. Ext 101 is last log-in.1. Ext 101 is last log-in.2. ICD calls comes to Ext 101.2. ICD calls comes to Ext 101.3. No answer for 20s but call is kept on Ext 1013. No answer for 20s but call is kept on Ext 101 because no other log-in member. because no other log-in member.4. No answer for more 20s + 20s. (Total 60s) 4. No answer for more 20s + 20s. (Total 60s) => Automatic logout because 3 times time-out.=> Automatic logout because 3 times time-out.

Or 4. 1Or 4. 1stst call is lost after 20s. 2 call is lost after 20s. 2ndnd call rings for 40s. call rings for 40s.=> Automatic log-out because 3 times time-out. => Automatic log-out because 3 times time-out.

- System reserved bit can disable this improvement. Default is enabled. Disable = Same as version 5 or before (Automatic log-out works when call is moved to other extension for programmed times.)

7

３ . DSS Key for Boss３ . DSS Key for Boss

<Condition>- This feature works even when DSS key is pressed during talking for transfer.- When extension 101 makes a outgoing call, name is NOT displayed. Only number is displayed.- This feature does not work for conference call including 2-way recording using TVM.- This feature does not work for network extension.

PT user such as Boss can confirm caller information ofcall for employee using DSS key before Listen-in or Override.

KX-TVM

Mike Smith01-2345-6789(Customer)

TelephoneCompany

Ext101:Susan(Talking)

ProductivityProductivity

DECT KX-DT/NT

or

or orMike Smith0123456789101 : Busy

Mike Smith0123456789Urgent Only

201 : Tom101 : Busy

COS (Busy override or call monitor) : Enable for Ext 102

or or101 : Busy

Urgent Only 101 : Busy

COS (Busy override or call monitor) : Disable for Ext 102


When COS is disabled, LCD is same as version 5.<Operation of Ext 102>(1) Press DSS key for 101 during Ext 101 is talking. > Ext 102 calls Ext 101, hears busy tone and LCD is as above.(2) Operation during busy tone is same as TDE/NCP version 5 or before. Busy override / Listen-in (Call Monitor) / BSS / Call Back / MSW….

Ext102(Boss)

8


<Operation of Ext 102>(1) Press DSS key for 101 during Ext 101 has incoming call. > Ext 102 calls Ext 101, hears busy tone and LCD is as above.(2) Press DSS key again during busy tone to pick up the call. > Call to Ext 101 is picked up. - COS (Call Pick-up by DSS) has to be enabled.

４ . DSS key for Colleague４ . DSS key for Colleague

PT user such as colleague can confirm caller information ofcall for other extension using DSS key before Call Pick-up.

Do not press DSS key againif not important call.VM will answer byFwd or Intercept. KX-TVM

DECT KX-DT/NT


KX-TVM

Mike Smith01-2345-6789(Customer)

TelephoneCompany

Ext102(Colleague)

Ext101:Susan(Ringing)

or

or orMike Smith0123456789101 : Busy

Mike Smith0123456789Gone Home

201 : Tom101 : Busy

COS (Call Pick-up by DSS) : Enable for Ext 102

or or101 : Busy

Gone Home 101 : Busy

COS (Busy override or call monitor) : Disable for Ext 102


When COS is disabled, LCD is same as version 5.

- Other operations such as call back busy are also available at step 2.

9

４ . DSS key for Colleague４ . DSS key for Colleague

DECT KX-DT/NT


<Programming><Programming>- System option is required to display caller information before call pick-up.

Parameter : Caller information display before call pickup Value : “Disable” / “Enable” Default : “Disable”

COSCall Pick-up

by DSS

SystemOption

Operation forCall pick-up

using DSS key

Disable Disable or Enable

Not available

Enable Disable [DSS]

Enable Enable [DSS] to display LCD[DSS] again

10

５ . Hotel Numbering Plan５ . Hotel Numbering Plan

Duplicated extension numbering for hotel is provided by system reserved bit.

Room1101(Ext 1101)

Room1102(Ext 1102)

..Room1111(Ext 1111)

Room1001(Ext 1001)

Room1002(Ext 1002)

..Room1011(Ext 1011)

Room901(Ext 901)

Room902(Ext 902)

..Room911(Ext 911)

..

Room201(Ext 201)

Room202(Ext 202)

..Room211(Ext 211)

Room101(Ext 101)

Room102(Ext 102)

..Room111(Ext 111)

<Room No. = Extension No.><Room No. = Extension No.>Dial 101 + Time Out to call Ext 101Dial 101 + Time Out to call Ext 101Dial 1011 to call Ext 1011Dial 1011 to call Ext 1011 Solution using version 5 or before is Solution using version 5 or before is Ext Ext 77101 for room 101 and101 for room 101 and Ext 1101 for room 1011 Ext 1101 for room 1011 for example. for example.

<One digit call><One digit call>Dial 3 + Time OutDial 3 + Time Out to call extension 3 for room service. to call extension 3 for room service.Dial 301Dial 301 to call extension 301 for room 301. to call extension 301 for room 301.

HospitalityHospitality

All by PanasonicAll by Panasonic

InGuest room

for Employee

5s is recommended.5s is recommended.

11

６ . Message & Caller ID SLT Card for TDE600６ . Message & Caller ID SLT Card for TDE600

<Conditions><Conditions>- Power-L is required for - Power-L is required for new KX-TDA6179new KX-TDA6179. . (Same as KX-TDA6178)(Same as KX-TDA6178)

- MEC card is NOT required for - MEC card is NOT required for new KX-TDA6179new KX-TDA6179. . (Same as KX-TDA6178)(Same as KX-TDA6178)

- 4 PFT (Power Failure Transfer) ports are supported. - 4 PFT (Power Failure Transfer) ports are supported. (Same as TDA6178)(Same as TDA6178)

- TDA and TDE100-200 do NOT support - TDA and TDE100-200 do NOT support new KX-TDA6179new KX-TDA6179. . (Same as TDA6178)(Same as TDA6178)

　　- KX-TDE600 does not support KX-TDA1178/1176 card.- KX-TDE600 does not support KX-TDA1178/1176 card.- Message waiting specification is same as KX-TDA1178/1176 card.- Message waiting specification is same as KX-TDA1178/1176 card.-- Caller ID specification is same as KX-TDA1178/1176 card.specification is same as KX-TDA1178/1176 card.

KX-TDE600 supports KX-TDA6179KX-TDE600 supports KX-TDA6179 (24-port SLT card with Message (24-port SLT card with Message waiting and Caller ID). waiting and Caller ID). SLT card configuration forSLT card configuration forTDE600 with Power-L is as follows.TDE600 with Power-L is as follows.

SLT Card Message Caller ID CapacityKX-TDA0177 (16 port)

No Yes

Total 10 card per cabinet

KX-TDA6174 (16 port)

No No


Yes No

KX-TDA6178 (24 port )

No Yes


Yes Yes

KX-TVM KX-T7716

DECT

MSWCaller ID

MSW

HospitalityHospitality

12

7. Trunk Group Access Order7. Trunk Group Access Order

New parameter is added.- Max.4 priority.- Default is None.

Trunk group access order can be programmed for ARS carrier.

Current parameter is kept as 5th and later priority.

OtherOtherImproveImprove

<Programming Example>- TRG7 for Priority 1- TRG3 for Priority 2- None for Priority 3 and 4- TRG1-4 on current parameter Result of priority is as follows. TRG7 > TRG3 > TRG4 > TRG2 > TRG1

This order is same as TDE-NCP version 5.

13

7. Trunk Group Access Order for Tenant7. Trunk Group Access Order for Tenant

TRG2 OccupiedTRG1 Occupied

<User’s Request>When incoming call from TRG1 is for tenant A, and incoming call from TRG2 is for tenant B, tenant A uses TRG1 for outgoing call also and Tenant B uses for TRG2 for outgoing call also.But TRG2 should be allowed for Tenant A as 2nd priority of outgoing call,when all CO in TRG1 are occupied. And TRG1 should be allowed for Tenant B as 2nd priority of outgoing call,when all CO in TRG2 are occupied.


Tenant A Tenant B

TRG 1TRG 2

TRG 1 TRG 2

Tenant A

TRG 1 TRG 2

Tenant B

Usually

14


<Programming Solution – Step 1> using version 5 improvementARS carrier 1 is selected for tenant 1 (A) and ARS carrier 2 is selected for tenant 2 (B).


Tenant 1 2 … 20 21 or more

Leading Digits Table

1-50 51-100 … 951-1000 1-1000

15


<Programming Solution – Step 2> using version 6 improvementTRG1 and TRG2 are selected for ARS carrier 1. (TRG1 has priority.)TRG2 and TRG1 are selected for ARS carrier 2. (TRG 2 has priority.)


TRG2 OccupiedTRG1 Occupied

Tenant A Tenant B

TRG 1TRG 2

TRG 1 TRG 2

Tenant A

TRG 1 TRG 2

Tenant B

Usually

16

8. ARS Carrier Increase8. ARS Carrier Increase OtherOtherImproveImprove

ARS carrier is increased.

PBX Version 5 Version 6

NCPTDE100TDE200

10 carrier 48 carrier

TDE600 48 carrier 48 carrier

17

9. Intercept to VM9. Intercept to VM

Intercept to VM is improved.


Caller

TelephoneCompany

KX-TVM

(1)

(2)

(3)

<Specification>When extension sets DND intercept does not work, if PBX and VM is connected by one port (2-ch). This is improved by version 6.

Ext 101 : MikeDot Not Disturb

<Setting and Operation>(1) Incoming call is answered by VM.(2) The call is transferred to extension.(3) Extension has already set intercept to VM (mailbox).

Extension PBX-VMOne Port(2-ch)

PBX-VM2-port or more(4-ch or more)

DND Off (A) VM mailbox 101 answers.“Hello this is Mike. Please leave message.”

Same as (A)

DND On Version 5 : Version 6 :VM “Sorry no one is Same as (A)available for the call.”

Same as (A)

Ext 102

18

10 & 11. Improvement for SIP / H.32310 & 11. Improvement for SIP / H.323

10) SIP trunk is improved for type approval of SIP provider in Chile.

11) H.323 is improved to connect with PBX made by other maker using Cisco gatekeeper.


Zone-A （ Prefix ： 221 ）

Zone-B （ Prefix ： 231 ）

Zone-C （ Prefix ： 241 ）Gatekeeper

Gatekeeper

Tech Prefix: #3

Tech Prefix: #5

Tech Prefix: #1

Tech Prefix: #2

Tech Prefix: #5

Tech Prefix: #6

Tech Prefix: #5, #6, #7

Tech Prefix: #1, #2, #3

PSTN

#7+241-477-2110

19

End of DocumentEnd of Document

Documents

TDE NCP Version 6 Product Specifications