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e-Learning, Mobile
Learning and Print
Resource Catalogue
January - March
2016
Page 2 of 89
Contents
Business .......................................................................................................................... 4
BSB20115 - Certificate II in Business ............................................................................. 5
BSB30115 - Certificate III in Business ............................................................................ 6
BSB40215 - Certificate IV in Business ........................................................................... 8
BSB60215 – Advanced Diploma of Business .............................................................. 9
BSB30315 - Certificate III in Micro Business Operations ..........................................10
BSB40415 - Certificate IV in Small Business Management .....................................12
BSB42015 - Certificate IV in Leadership and Management .................................14
BSB51915 - Diploma of Leadership and Management .........................................16
BSB30415 - Certificate III in Business Administration ................................................17
BSB40515 - Certificate IV in Business Administration ...............................................19
BSB50415 - Diploma of Business Administration ......................................................20
BSB60215 - Advanced Diploma of Business (New) .................................................21
Community Health Care ............................................................................................ 22
CHC30113 - Certificate III in Early Childhood Education and Care ....................22
CHC30212 - Certificate III in Aged Care (Now updated see below) ..................24
CHC33015 - Certificate III in Individual Support (New) ..........................................27
CHC40108 - Certificate IV in Aged Care (Now updated see below) .................29
CHC43015 - Certificate IV in Ageing Support (New) .............................................33
CHC50313 - Diploma of Child, Youth and Family Intervention ............................37
Construction ................................................................................................................ 39
CPP30211 Certificate III in Carpentry (New) ...........................................................39
MSF30813 Certificate III in Flooring Technology (New) ..........................................42
CPC40110 - Certificate IV in Building and Construction (New) ...........................47
Customer Engagement .............................................................................................. 50
BSB30215 - Certificate III in Customer Engagement (New) ..................................50
BSB40315 - Certificate IV in Customer Engagement (New)..................................52
Page 3 of 89
Digital Media ............................................................................................................... 54
ICT20115 Certificate II in Information, Digital Media and Technology ...............54
ICT30115 - Certificate III in Information, Digital Media and Technology ............56
Finance ........................................................................................................................ 59
FNS30315 - Certificate III in Accounts Administration ............................................59
First Aid (New) ............................................................................................................. 61
Human Resources ....................................................................................................... 62
BSB41015 - Certificate IV in Human Resources .......................................................62
BSB50615 - Diploma of Human Resources Management .....................................64
Manufacturing ............................................................................................................. 66
FDF30111 - Certificate III in Food Processing ...........................................................66
PMB30107 - Certificate III in Polymer Processing ....................................................70
MSS30312 - Certificate III in Competitive Systems and Practices ........................73
Project Management.................................................................................................. 74
BSB41515 - Certificate IV in Project Management Practice .................................74
BSB51415 - Diploma of Project Management.........................................................75
RSA................................................................................................................................ 76
SITHFAB201 - Provide responsible service of alcohol .............................................76
RSG ............................................................................................................................... 76
SITHGAM201 - Provide responsible gambling services ..........................................76
Retail ............................................................................................................................. 77
SIR20212 Certificate II in Retail Services ...................................................................77
SIR30212 - Certificate III in Retail Operations ...........................................................78
Security ........................................................................................................................ 81
CPP40707 – Certificate IV in Security and Risk Management (New) ..................81
Training ......................................................................................................................... 83
TAE40110 - Certificate IV in Training and Assessment ............................................83
TAE50111 - Diploma of Vocational Education and Training............................... 84
TAE50211 - Diploma of Training Design and Development................................. 86
Page 4 of 89
Workplace Health and Safety .................................................................................... 84
BSB41415 - Certificate IV in Work Health and Safety .............................................88
BSB51315 - Diploma of Work Health and Safety .....................................................89
About our Resources
Our training resources are provided in eLearning and mobile learning (LMS;
Scorm and HTML5 Compliant) and also in printed and classroom based formats.
Transcend Development provides affordable access to training resources across
a variety of vocational training courses for Certificate II, III, IV, Diploma and
Advanced Diploma qualifications. Our total quality management principles are
to provide high quality training materials, unparalleled client support, and
continue our growth as one of Australia’s trusted leaders in the development of
eLearning and printed resources for the vocational training and education (VET)
sector.
We work closely with industry, our clients and the regulators to ensure these high
standards are maintained.
We also provide a “virtual workplace” for you and your students so they can
complete assessment tasks in a simulated workplace environment (where
allowed by training packages and UOC rules of course), through the use of
engaging scenario’s and case study’s that our creative instructional design
team have worked tirelessly with industry to develop.
Check out our sample assessor guides, eLearning demonstrations or contact us
to arrange a formal demonstration or to discuss your particular needs. We
understand that in the training sector that “one size does not fit all” and we are
specialists in tailoring solutions to meet your specific and very important needs.
Contact us today at www.transcendevelopment.com.au
Page 5 of 89
Business
BSB20115 - Certificate II in Business
Core Units
BSBWHS201 Contribute to health and safety of self and others
Elective Units
BSBCUS201 Deliver a service to customers
BSBIND201 Work effectively in a business environment
BSBINM201 Process and maintain workplace information
BSBINM202 Handle mail
BSBINN201 Contribute to workplace innovation
BSBCMM201 Communicate in the workplace
BSBITU201 Produce simple word processed documents
BSBITU202 Create and use spreadsheets
BSBITU203 Communicate electronically
BSBSMB201 Identify suitability for micro business
BSBSUS201 Participate in environmentally sustainable work practices
BSBWOR202 Organise and complete daily work activities
BSBWOR203 Work effectively with others
BSBWOR204 Use business technology
FNSACC301 Process financial transactions and extract interim reports
Page 6 of 89
BSB30115 - Certificate III in Business
Core Units
BSBWHS302 Apply knowledge of WHS legislation in the workplace
Elective Units
BSBADM311 Maintain business resources
BSBCMM301 Process customer complaints
BSBCUS301 Deliver and monitor a service to customers
BSBDIV301 Work effectively with diversity
BSBFIA301 Maintain financial records
BSBFLM303 Contribute to effective workplace relationships
BSBFLM305 Support operational plan
BSBFLM306 Provide workplace information and resourcing plans
BSBFLM309 Support continuous improvement systems and processes
BSBFLM311 Support a workplace learning environment
BSBFLM312 Contribute to team effectiveness
BSBINM301 Organise workplace information
BSBINM302 Utilise a knowledge management system
BSBINN301 Promote innovation in a team environment
BSBITU301 Create and use databases
BSBITU302 Create electronic presentations
BSBITU303 Design and produce text documents
BSBITU304 Produce spreadsheets
BSBITU305 Conduct online transactions
BSBITU306 Design and produce business documents
Page 7 of 89
BSBITU309 Produce desktop published documents
BSBPRO301 Recommend products and services
BSBPUR301 Purchase goods and services
BSBSUS301 Implement and monitor environmentally sustainable work
practices
BSBWOR301 Organise personal work priorities and development
BSBWOR302 Work effectively as an off-site worker
BSBWRT301 Write simple documents
Page 8 of 89
BSB40215 - Certificate IV in Business
Core Units
BSBWHS401 Implement and monitor WHS policies, procedures and
programs to meet legislative requirements
Elective Units
BSBADM405 Organise meetings
BSBADM409 Coordinate business resources
BSBCMM401 Make a presentation
BSBCUS401 Coordinate implementation of customer service strategies
BSBCUS402 Address customer needs
BSBCUS403 Implement customer service standards
BSBFIA402 Report on financial activity
BSBINN301 Promote innovation in a team environment
BSBITS401 Maintain business technology
BSBITU401 Design and develop complex text documents
BSBITU402 Develop and use complex spreadsheets
BSBITU404 Produce complex desktop published documents
BSBLED401 Develop teams and individuals
BSBMKG413 Promote products and services
BSBMKG414 Undertake marketing activities
BSBPMG522 Undertake project work
BSBREL401 Establish networks
BSBRES401 Analyse and present research information
BSBRSK401 Identify risk and apply risk management processes
BSBSUS301 Implement and monitor environmentally sustainable work
practices
BSBWRT401 Write complex documents
Page 9 of 89
BSB60215 – Advanced Diploma of Business
Elective Units
Group A
BSBADV602 Develop an advertising campaign
BSBADV603 Manage advertising production
Group B
BSBHRM602 Manage human resources strategic planning
BSBINN601 Lead and manage organisational change
BSBMGT615 Contribute to organisation development
Group C
BSBMKG603 Manage the marketing process
BSBMKG609 Develop a marketing plan
Group D
BSBINM601 Manage knowledge and information
BSBIPR601 Develop and implement strategies for intellectual property
management
BSBSUS501 Develop workplace policy and procedures for sustainability
Page 10 of 89
BSB30315 - Certificate III in Micro Business Operations
Core Units
BSBSMB301 Investigate micro business opportunities
BSBSMB302 Develop a micro business proposal
BSBSMB303 Organise finances for the micro business
BSBSMB304 Determine resource requirements for the micro business
BSBSMB305 Comply with regulatory, taxation and insurance
requirements for the micro business
Elective Units
BSBCRT301 Develop and extend critical and creative thinking skills
BSBCRT501 Originate and develop concepts
BSBCUS301 Deliver and monitor a service to customers
BSBEBU401 Review and maintain a website
BSBFIA301 Maintain financial records
BSBFIA303 Process accounts payable and receivable
BSBHRM405 Support the recruitment, selection and induction of staff
BSBINN301 Promote innovation in a team environment
BSBINT303 Organise the importing and exporting of goods
BSBITU305 Conduct online transactions
BSBREL401 Establish networks
BSBSMB306 Plan a home-based business
BSBSMB307 Set up information and communications technology for the
micro business
BSBSMB308 Improve energy efficiency in micro or small business
operations
BSBSUS301 Implement and monitor environmentally sustainable work
practices
Page 11 of 89
BSBWOR301 Organise personal work priorities and development
BSBWOR302 Work effectively as an off-site worker
FNSFLT201 Develop and use a personal budget
SIRXQUA001A Develop innovative ideas at work
Page 12 of 89
BSB40415 - Certificate IV in Small Business Management
Core Units
BSBSMB401 Establish legal and risk management requirements of small
business
BSBSMB402 Plan small business finances
BSBSMB403 Market the small business
BSBSMB404 Undertake small business planning
Elective Units
BSBCRT501 Originate and develop concepts
BSBCUS401 Coordinate implementation of customer service strategies
BSBCUS402 Address customer needs
BSBEBU401 Review and maintain a website
BSBFIA402 Report on financial activity
BSBFRA401 Manage compliance with franchisee obligations and
legislative requirements
BSBINN301 Promote innovation in a team environment
BSBINT303 Organise the importing and exporting of goods
BSBIPR405 Protect and use intangible assets in small business
BSBMGT404 Lead and facilitate off-site staff
BSBMKG413 Promote products and services
BSBMKG414 Undertake marketing activities
BSBPMG522 Undertake project work
BSBREL401 Establish networks
BSBREL402 Build client relationships and business networks
BSBRES401 Analyse and present research information
BSBSMB405 Monitor and manage small business operations
Page 13 of 89
BSBSMB406 Manage small business finances
BSBSMB407 Manage a small team
BSBSMB408 Manage personal, family, cultural and business obligations
BSBSMB409 Build and maintain relationships with small business
stakeholders
BSBSMB410 Review and implement energy efficiency in business
operations
BSBSMB412 Introduce cloud computing into business operations
BSBSUS301 Implement and monitor environmentally sustainable work
practices
Page 14 of 89
BSB42015 - Certificate IV in Leadership and Management
Core Units
BSBLDR401 Communicate effectively as a workplace leader
BSBLDR402 Lead effective workplace relationships
BSBLDR403 Lead team effectiveness
BSBMGT402 Implement operational plan
Elective Units
BSBFIA402 Report on financial activity
BSBINN301 Promote innovation in a team environment
BSBLDR404 Lead a diverse workforce
BSBMGT403 Implement continuous improvement
BSBREL402 Build client relationships and business networks
BSBRSK401 Identify risk and apply risk management processes
BSBWHS401 Implement and monitor WHS policies, procedures and
programs to meet legislative requirements
BSBWOR404 Develop work priorities
TAEDEL404A Mentor in the workplace
BSBADM409 Coordinate business resources
BSBCMM401 Make a presentation
BSBCOM406 Conduct work within a compliance framework
BSBCUS401 Coordinate implementation of customer service strategies
BSBCUS402 Address customer needs
BSBCUS403 Implement customer service standards
BSBINM401 Implement workplace information system
BSBLED401 Develop teams and individuals
BSBMGT401 Show leadership in the workplace
Page 15 of 89
BSBMGT404 Lead and facilitate off-site staff
BSBMGT407 Apply digital solutions to work processes
BSBMKG413 Promote products and services
BSBPMG522 Undertake project work
BSBRES401 Analyse and present research information
BSBSUS301 Implement and monitor environmentally sustainable work
practices
BSBWRT401 Write complex documents
Page 16 of 89
BSB51915 - Diploma of Leadership and Management
BSBLDR501 Develop and use emotional intelligence
BSBMGT517 Manage operational plan
BSBLDR502 Lead and manage effective workplace relationships
BSBWOR502 Lead and manage team effectiveness
BSBCUS501 Manage quality customer service
BSBFIM501 Manage budgets and financial plans
BSBHRM405 Support the recruitment, selection and induction staff
BSBINN502 Build and sustain an innovative work environment
BSBIPR501 Manage intellectual property to protect and grow business
BSBLDR503 Communicate with influence
BSBLDR504 Implement diversity in the workplace
BSBMGT502 Manage people performance
BSBPMG522 Undertake project work
BSBRSK501 Manage risk
BSBWHS501 Ensure a safe workplace
BSBWOR501 Manage personal work priorities and professional
development
BSBADM502 Manage meetings
BSBHRM512 Develop and manage performance-management processes
BSBHRM513 Manage workforce planning
BSBINM501 Manage an information or knowledge management system
BSBLED501 Develop a workplace learning environment
BSBSUS501 Develop workplace policy and procedures for sustainability
Page 17 of 89
BSB30415 - Certificate III in Business Administration
Core Units
BSBITU307 Develop keyboarding speed and accuracy
BSBWHS201 Contribute to health and safety of self and others
Elective Units
BSBADM307 Organise schedules
BSBFIA302 Process payroll
BSBFIA303 Process accounts payable and receivable
BSBFIA304 Maintain a general ledger
BSBITU302 Create electronic presentations
BSBITU303 Design and produce text documents
BSBITU304 Produce spreadsheets
BSBITU306 Design and produce business documents
BSBITU309 Produce desktop published documents
BSBWRT301 Write simple documents
BSBADM302 Produce texts from notes
BSBADM303 Produce texts from audio transcription
BSBADM311 Maintain business resources
BSBCMM301 Process customer complaints
BSBCUS301 Deliver and monitor a service to customers
BSBDIV301 Work effectively with diversity
BSBFIA301 Maintain financial records
BSBINM301 Organise workplace information
Page 18 of 89
BSBINM302 Utilise a knowledge management system
BSBINM303 Handle receipt and despatch of information
BSBINN201 Contribute to workplace innovation
BSBITU301 Create and use databases
BSBITU305 Conduct online transactions
BSBPRO301 Recommend products and services
BSBSUS201 Participate in environmentally sustainable work practices
BSBWOR204 Use business technology
BSBWOR301 Organise personal work priorities and development
BSBWHS401 Implement and monitor WHS policies, procedures and
programs to meet legislative requirements
Page 19 of 89
BSB40515 - Certificate IV in Business Administration
Elective Units
BSBADM405 Organise meetings
BSBADM406 Organise business travel
BSBFIA401 Prepare financial reports
BSBINM401 Implement workplace information system
BSBITU401 Design and develop complex text documents
BSBITU402 Develop and use complex spreadsheets
BSBITU404 Produce complex desktop published documents
BSBWRT401 Write complex documents
BSBADM407 Administer projects
BSBCMM401 Make a presentation
BSBCUS401 Coordinate implementation of customer service strategies
BSBCUS402 Address customer needs
BSBEBU401 Review and maintain a website
BSBFIA402 Report on financial activity
BSBINN301 Promote innovation in a team environment
BSBITS401 Maintain business technology
BSBMKG413 Promote products and services
BSBMKG414 Undertake marketing activities
BSBMED401 Manage patient record keeping system
BSBREL401 Establish networks
BSBRES401 Analyse and present research information
BSBRSK401 Identify risk and apply risk management processes
BSBSUS301 Implement and monitor environmentally sustainable work
practices
BSBWHS401 Implement and monitor WHS policies, procedures and
programs to meet legislative requirements
Page 20 of 89
BSB50415 - Diploma of Business Administration
Elective Units
BSBADM502 Manage meetings
BSBADM503 Plan and manage conferences
BSBADM504 Plan and implement administrative systems
BSBADM506 Manage business document design and development
BSBFIM502 Manage payroll
BSBITB501 Establish and maintain a workgroup computer network
BSBPMG522 Undertake project work
BSBCUS501 Manage quality customer service
BSBINM501 Manage an information or knowledge management system
BSBINN301 Promote innovation in a team environment
BSBMGT502 Manage people performance
BSBRKG502 Manage and monitor business or records systems
BSBSUS501 Develop workplace policy and procedures for sustainability
BSBWOR501 Manage personal work priorities and professional
development
BSBWOR502 Lead and manage team effectiveness
Page 21 of 89
BSB60215 - Advanced Diploma of Business (New) Elective Units
BSBADV602 Develop an advertising campaign
BSBADV603 Manage advertising production
BSBADV604 Execute an advertising campaign
BSBADV605 Evaluate campaign effectiveness
BSBHRM602 Manage human resources strategic planning
BSBINM601 Manage knowledge and information
BSBINN601 Lead and manage organisational change
BSBMGT615 Contribute to organisation development
BSBMKG603 Manage the marketing process
BSBMKG605 Evaluate international marketing opportunities
BSBMKG606 Manage international marketing programs
BSBMKG607 Manage market research
BSBMKG608 Develop organisational marketing objectives
BSBMKG609 Develop a marketing plan
BSBFIM601 Manage finances
BSBINM601 Manage knowledge and information
BSBIPR601 Develop and implement strategies for intellectual property
management
BSBSUS501 Develop workplace policy and procedures for sustainability
Page 22 of 89
Community Health Care
CHC30113 - Certificate III in Early Childhood Education and Care
Core units
CHCCS400C Work within a relevant legal and ethical framework
CHCECE001 Develop cultural competence
CHCECE002 Ensure the health and safety of children
CHCECE003 Provide care for children
CHCECE004 Promote and provide healthy food and drinks
CHCECE005 Provide care for babies and toddlers
CHCECE007 Develop positive and respectful relationships with children
CHCECE009 Use an approved learning framework to guide practice
CHCECE010 Support the holistic development of children in early
childhood
CHCECE011 Provide experiences to support children’s play and learning
CHCECE013 Use information about children to inform practice
CHCPRT001 Identify and respond to children and young people at risk
HLTAID004 Provide an emergency first aid response in an education
and care setting
HLTWHS001 Participate in work health and safety
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander
people
Elective units
CHCECE006 Support behaviour of children and young people
CHCECE012 Support children to connect with their world
CHCECE014 Comply with family day care administration requirements
Page 23 of 89
CHCECE015 Attend to daily functions in home based child care
CHCECE017 Foster the holistic development and wellbeing of the child in
early childhood
CHCSAC004 Support the holistic development of children in school aged
care
CHCORG303C Participate effectively in the work environment
CHCPRT003 Work collaboratively to maintain an environment safe for
children and young people
HLTHIR403C Work effectively with culturally diverse clients and co-workers
BSBINN301 Promote innovation in a team environment
BSBSUS301 Implement and monitor environmentally sustainable work
practices
Page 24 of 89
CHC30212 - Certificate III in Aged Care (Also updated see below)
Core units
CHCAC317A Support older people to maintain their independence
CHCAC318B Work effectively with older people
CHCAC319A Provide support to people living with dementia
CHCCS411C Work effectively in the community sector
CHCICS301B Provide support to meet personal care needs
CHCICS302B Participate in the implementation of individualised plans
CHCICS303A Support individual health and emotional well being
CHCWHS312A Follow WHS safety procedures for direct care work
CHCPA301B Deliver care services using a palliative approach
HLTAP301B Recognise healthy body systems in a health care context
Group A - recommended for culturally aware and respectful practice
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander
people
Other relevant electives
Client support
CHCAC316D Provide food services
CHCAC410B Collect technical data to support client health care plan
(Note pre-requisite HLTAP301B)
CHCAC417A Implement interventions with older people at risk of falls
CHCAD401D Advocate for clients
CHCCS311D Deliver and monitor services to clients
CHCCS400C Work within a relevant legal and ethical framework
Page 25 of 89
CHCCS426B Provide support and care relating to loss and grief
CHCGROUP302D Support group activities
CHCICS305B Provide behaviour support in the context of individualised
plans
CHCICS306B Provide basic foot skin and nail care
CHCLD315A Recognise stages of lifespan development
CHCLLN403A Identify clients with language, literacy and numeracy needs
and respond effectively
HLTFA311A Apply first aid
HLTIN301C Comply with infection control policies and procedures
Medication
CHCCS305C Assist clients with medication (Note pre-requisite HLTAP301B)
Organisational support
BSBINM201A Process and maintain workplace information
BSBWOR204A Use business technology
CHCADMIN302D Provide administrative support
CHCINF302D Maintain the organisation's information systems
CHCINF303B Contribute to information requirements in the community
sector
CHCINF408C Comply with information requirements of the aged care and
community care sectors
CHCORG322B Contribute to implementation of service delivery strategy
Page 26 of 89
Supervision and training
CHCCS427B Facilitate adult learning and development
CHCCOM403A Use targeted communication skills to build relationships
CHCORG406C Supervise work
TAEDEL301A Provide work skill instruction
Community care
CHCHC311C Work effectively in home and community care
CHCICS304B Work effectively with carers
HLTRAH302C Undertake home visits
Working with people with disabilities
CHCDIS301C Work effectively with people with a disability
CHCDIS302A Maintain an environment to empower people with disabilities
CHCDIS313A Support people with disabilities who are ageing
CHCDIS322A Support community participation and inclusion
CHCDIS323A Contribute to skill development and maintenance
Page 27 of 89
CHC33015 - Certificate III in Individual Support (New)
CHCCCS015 Provide individualised support
CHCCCS023 Support independence and well being
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
CHCLEG001 Work legally and ethically
HLTAAP001 Recognise healthy body systems
HLTWHS002 Follow safe work practices for direct client care
Elective units
Group A electives – AGEING specialisation
CHCAGE001 Facilitate the empowerment of older people
CHCAGE005 Provide support to people living with dementia
CHCCCS011 Meet personal support needs
Group B electives – DISABILITY specialisation
CHCDIS001 Contribute to ongoing skills development using a
strengths-based approach
CHCDIS002 Follow established person-centred behaviour supports
CHCDIS003 Support community participation and social inclusion
CHCDIS007 Facilitate the empowerment of people with disability
Group C electives – HOME AND COMMUNITY specialisation
CHCAGE001 Facilitate the empowerment of older people
CHCCCS011 Meet personal support needs
Page 28 of 89
CHCCCS025 Support relationships with carers and families
CHCHCS001 Provide home and community support services
Other electives
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
HLTAID003 Provide first aid
BSBCUS301 Deliver and monitor a service to customers
BSBINM201 Process and maintain workplace information
BSBMED301 Interpret and apply medical terminology appropriately
BSBWOR204 Use business technology
BSBWOR301 Organise personal work priorities and development
SITHCCC201 Produce dishes using basic methods of cookery
SITHCCC307 Prepare food to meet special dietary requirements
Page 29 of 89
CHC40108 - Certificate IV in Aged Care (Also updated see below)
Core units
CHCAC412B Provide services to older people with complex needs (Note
pre-requisite CHCAC318B)
CHCAC416A Facilitate support responsive to the specific nature of
dementia
CHCAC417A Implement interventions with older people at risk of falls
CHCAD401D Advocate for clients
CHCCS400C Work within a relevant legal and ethical framework
CHCICS401B Facilitate support for personal care needs
CHCICS402B Facilitate individualised plans
CHCINF403E Coordinate information systems
CHCNET404B Facilitate links with other services
CHCORG406C Supervise work
Group A WHS electives
HLTWHS300A Contribute to OHS processes
CHCWHS312A Follow safety procedures for direct care work
Group B electives - recommended for culturally aware and respectful practice
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander
people
Client support
CHCAC410B Collect technical data to support client health care plan
(Note pre-requisite HLTAP301B)
CHCCM404A Undertake case management for clients with complex needs
Page 30 of 89
CHCCOM403A Use targeted communication skills to build relationships
CHCCS417B Provide support and care relating to suicide bereavement
CHCCS422B Respond holistically to client issues and refer appropriately
CHCCS426B Provide support and care relating to loss and grief
CHCICS403A Conduct individual assessment
CHCICS404B Plan and provide advanced behaviour support
CHCICS405B Facilitate groups for individual outcomes
CHCICS406B Support client self management
CHCICS407B Support positive lifestyle
CHCICS408B Provide support to people with chronic disease
CHCICS409A Recognise and respond to suspected abuse of vulnerable
people
CHCICS410A Support relationships with carers and families
CHCLLN403A Identify clients with language, literacy and numeracy needs
and respond effectively
CHCPA402B Plan for and provide care services using a palliative
approach
HLTAP401B Confirm physical health status
Medication and health professional support
CHCCS305C Assist clients with medication (Note pre-requisite HLTAP301B)
CHCCS424B Administer and monitor medications (Note pre-requisites
CHCCS305C, HLTAP301B)
CHCCS425B Support health professional
HLTFA311A Apply first aid
HLTFA412A Apply advanced first aid (Note pre-requisite HLTFA311A)
Page 31 of 89
Working with people with disabilities
CHCDIS301C Work effectively with people with a disability
CHCDIS313A Support people with disabilities who are ageing
CHCDIS405A Facilitate skills development and maintenance
CHCDIS409B Provide services to people with disabilities with complex
needs
CHCDIS410A Facilitate community participation and inclusion
CHCDIS411A Communicate using augmentative and alternative
communication strategies
Working with people with alcohol and other drug issues
CHCAOD402B Work effectively in the alcohol and other drugs sector
Information and technology
BSBIN M201A Process and maintain workplace information
BSBWOR204A Use business technology
CHCINF408C Comply with information requirements of the aged care and
community care sectors
CHCINF505D Meet statutory and organisation information requirements
Team coordination and supervision
BSBMGT401A Show leadership in the workplace
BSBWOR401A Establish effective workplace relationships
CHCCOM403A Use targeted communication skills to build relationships
CHCCS427B Facilitate adult learning and development
CHCCS513C Maintain an effective community sector work environment
CHCORG423C Maintain quality service delivery
Page 32 of 89
TAEDEL301A Provide work skill instruction
Organisational support
CHCADMIN403D Undertake administrative work
CHCNET301D Participate in networks
Outreach work
CHCCH427B Work effectively with people experiencing or at risk of
homelessness
CHCCH522B Undertake outreach work
Page 33 of 89
CHC43015 - Certificate IV in Ageing Support (New) Core units
CHCADV001 Facilitate the interests and rights of clients
CHCAGE001 Facilitate the empowerment of older people
CHCAGE003 Coordinate services for older people
CHCAGE004 Implement interventions with older people at risk
CHCAGE005 Provide support to people living with dementia
CHCCCS006 Facilitate individual service planning and delivery
CHCCCS011 Meet personal support needs
CHCCCS023 Support independence and wellbeing
CHCCCS025 Support relationships with carers and families
CHCDIV001 Work with diverse people
CHCLEG003 Manage legal and ethical compliance
CHCPAL001 Deliver care services using a palliative approach
CHCPRP001 Develop and maintain networks and collaborative partnerships
HLTAAP001 Recognise healthy body systems
HLTWHS002 Follow safe work practices for direct client care
Electives units
CHCAGE002 Implement falls prevention strategies
CHCAGE006 Provide food services
CHCAOD001 Work in an alcohol and other drugs context
CHCCCS001 Address the needs of people with chronic disease
Page 34 of 89
CHCCCS007 Develop and implement service programs
CHCCCS010 Maintain a high standard of service
CHCCCS017 Provide loss and grief support
CHCCCS018 Provide suicide bereavement support
CHCCCS019 Recognise and respond to crisis situations
CHCCCS021 Respond to suspected abuse
CHCCOM002 Use communication to build relationships
CHCDIS004 Communicate using augmentative and alternative
communication strategies
CHCDIS007 Facilitate the empowerment of people with disability
CHCDIS008 Facilitate community participation and social inclusion
CHCDIS009 Facilitate ongoing skills development using a person-centred
approach
CHCDIS010 Provide person-centred services to people with disability
with complex needs
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV003 Manage and promote diversity
CHCEDU002 Plan health promotion and community intervention
CHCHCS002 Coordinate and monitor home based support
CHCINM001 Meet statutory and organisation information requirements
CHCLLN001 Respond to client language, literacy and numeracy needs
CHCMGT001 Develop, implement and review quality framework
Page 35 of 89
CHCMGT002 Manage partnership agreements with services providers
CHCMGT006 Coordinate client directed services
CHCMHS001 Work with people with mental health issues
CHCPAL002 Plan for and provide care services using a palliative approach
CHCPAS001 Plan for the provision of pastoral and spiritual care
CHCPAS002 Provide pastoral and spiritual care
CHCSET001 Work with forced migrants
CHCSOH001 Work with people experiencing or at risk of homelessness
HLTAAP002 Confirm physical health status
HLTAID003 Provide first aid
HLTAID006 Provide advanced first aid
HLTFSE001 Follow basic food safety practices
HLTHPS006 Assist clients with medication
HLTHPS007 Administer and monitor medications
HLTOHC002 Inform and support patients and groups about oral health
HLTOHC003 Apply and manage use of basic oral health products
HLTOHC004 Provide or assist with oral hygiene
HLTOHC005 Use basic oral health screening tools
HLTOHC006 Apply fluoride varnish
HLTWHS003 Maintain work health and safety
HLTWHS004 Manage work health and safety
BSBFIM501 Manage budgets and financial plans
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BSBFLM306 Provide workplace information and resourcing plans
BSBINM201 Process and maintain workplace information
BSBLDR402 Lead effective workplace relationships
BSBMGT401 Show leadership in the workplace
BSBMGT406 Plan and monitor continuous improvement
BSBWOR204 Use business technology
TAEDEL402A Plan, organise and facilitate learning in the workplace
TAEDEL404A Mentor in the workplace
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CHC50313 - Diploma of Child, Youth and Family Intervention
Core units
CHCCM503C Develop, facilitate and monitor all aspects of case
management
CHCCS422B Respond holistically to client issues and refer appropriately
CHCCS504B Provide services to clients with complex needs
CHCDEV003 Analyse client information for service planning and delivery
CHCPRT004 Work effectively in child protection to support children, young
people and families
CHCPRT006 Build professional practice and sectoral expertise
CHCPRT010 Work with children and young people with complex trauma
and attachment issues and needs
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander
people
Electives
CHCAOD510B Work effectively with clients with complex alcohol and/or
other drugs issues
CHCCOM504B Develop, implement and promote effective workplace
communication
CHCCS513C Maintain an effective community sector work environment
CHCCS601C Work with clients with unique needs
CHCDFV402C Manage own professional development in responding to
domestic and family violence
CHCDFV510D Facilitate workplace debriefing and support processes
CHCFAM417B Identify and use strengths-based practice
CHCINF505D Meet statutory and organisation information requirements
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CHCMH402B Apply understanding of mental health issues and recovery
processes
CHCPRT011 Develop and implement a multi-agency investigation and
child risk assessment strategy
CHCPRT012 Undertake and implement planning with at-risk children and
young people and their families
CHCPRT014 Interact with the legal system to protect children
HLTAID003 Provide first aid
Page 39 of 89
Construction
CPP30211 Certificate III in Carpentry (New)
Core units
CPCCCA2002B Use carpentry tools and equipment
CPCCCA2011A Handle carpentry materials
CPCCCA3001A Carry out general demolition of minor building structures
CPCCCA3002A Carry out setting out
CPCCCA3023A Carry out levelling operations
CPCCCM1012A Work effectively and sustainably in the construction industry
CPCCCM1013A Plan and organise work
CPCCCM1014A Conduct workplace communication
CPCCCM1015A Carry out measurements and calculations
CPCCCM2001A Read and interpret plans and specifications
CPCCCM2002A Carry out excavation
CPCCCM2007B Use explosive power tools
CPCCCM2008B Erect and dismantle restricted height scaffolding
CPCCCM2010B Work safely at heights
CPCCCO2013A Carry out concreting to simple forms
CPCCOHS2001A Apply OHS requirements, policies and procedures in the
construction industry
Construction and erection of frames, trusses, eaves and roofs field of work
CPCCCA3003A Install flooring systems
CPCCCA3004A Construct wall frames
CPCCCA3005B Construct ceiling frames
CPCCCA3006B Erect roof trusses
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CPCCCA3007C Construct pitched roofs
CPCCCA3008B Construct eaves
Installation field of work
CPCCCA3010A Install and replace windows and doors
CPCCCA3012A Frame and fit wet area fixtures
CPCCCA3013A Install lining, panelling and moulding
CPCCCA3016A Construct timber external stairs
Formwork construction field of work
CPCCCA3018A Construct, erect and dismantle formwork for stairs and ramps
CPCCCA3019A Erect and dismantle formwork to suspended slabs, columns,
beams and walls
CPCCCA3020A Erect and dismantle jump form formwork
CPCCCA3021A Erect and dismantle slip form formwork
General electives
BSBSMB301A Investigate micro business opportunities
BSBSMB406A Manage small business finances
CPCCCA2003A Erect and dismantle formwork for footings and slabs on
ground
CPCCCA3009B Construct advanced roofs
CPCCCA3011A Refurbish timber sashes to window frames
CPCCCA3014A Construct bulkheads
CPCCCA3015A Assemble partitions
CPCCCA3017B Install exterior cladding
CPCCCA3022A Install curtain walling
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CPCCCM3001C Operate elevated work platforms
CPCCSF2003A Cut and bend materials using oxy-LPG equipment
CPCCSF2004A Place and fix reinforcement materials
CPCCWC3003A Install dry wall passive fire-rated systems
RIICCM210A Install trench support
RIIOHS202A Enter and work in confined spaces
Page 42 of 89
MSF30813 Certificate III in Flooring Technology (New)
Core units
MSAENV272B Participate in environmentally sustainable work practices
MSAPMOHS200A Work safely
MSAPMSUP102A Communicate in the workplace
MSAPMSUP106A Work in a team
MSFFL2001 Use flooring technology sector hand and power tools
MSFFL2002 Receive and prepare floor covering materials for installation
MSFFL3001 Plan and cost flooring technology work
MSFFL3002 Establish and maintain a safe flooring technology work
environment
MSFGN2001 Make measurements and calculations
MSFGN3001 Read and interpret work documents
TLID2003A Handle dangerous goods/hazardous substances
Elective Units
Group A
Carpets
MSFFL2017 Install carpet cushion underlays and gripper accessories
MSFFL2018 Install unpatterned tufted and bonded carpet floor coverings
MSFFL2019 Install carpet tiles using standard installation procedures
MSFFL2020 Install unpatterned tufted and bonded carpet floor coverings
to stairs
MSFFL3005 Install carpet tiles using custom designs
MSFFL3006 Install adhesive fixed carpet floor coverings
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MSFFL3007 Install commercial carpet floor coverings
MSFFL3008 Install patterned carpet floor coverings
MSFFL3009 Install custom design carpet and decorative finishes
MSFFL3010 Install synthetic floor coverings to sports facilities and outdoor
spaces
MSFFL3011 Install carpet floor coverings to custom design stairs
Resilient
MSFFL2021 Install lay flat vinyl floor coverings
MSFFL2022 Install resilient tiles using standard installation procedures
MSFFL3012 Install linoleum floor coverings
MSFFL3013 Install commercial vinyl floor coverings
MSFFL3014 Install resilient floor coverings using custom designs and
decorative finishes
MSFFL3015 Install resilient tiles using custom design and decorative
finishes
MSFFL3016 Install rubber floor coverings
MSFFL3017 Install resilient sheet to walls
MSFFL3018 Install resilient sheet to bench and countertops
MSFFL3019 Install anti-static resilient floor coverings
MSFFL3020 Install conductive resilient floor coverings
MSFFL3021 Cut and install resilient floor coverings to stairs
Coatings
MSFFF3001 Match and make up colours
MSFFL3022 Mix and apply epoxy and seamless floor coverings
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MSFFL3023 Apply solvent-based coatings to timber floors
MSFFL3024 Apply water-based coatings to timber floors
MSFFL3025 Apply oil-based coatings to timber floors
MSFFL3026 Apply composite-based coatings to timber flooring
MSFFL3027 Apply emulsion wax to timber flooring
MSFFL3028 Apply stains and fillers to timber flooring
Timber
MSFFL2004 Moisture test timber and concrete floors
MSFFL2015 Coarse sand timber flooring
MSFFL2023 Install laminate timber and bamboo flooring
MSFFL2024 Install engineered timber flooring
MSFFL2026 Nail strip timber flooring
MSFFL2027 Install expansion joints
MSFFL2028 Install mouldings and edge trims to timber floors
MSFFL3029 Adapt and apply custom designs to timber flooring
MSFFL3030 Cut and install timber flooring to stairs
MSFFL3031 Install direct stick timber flooring
MSFFL3032 Inspect defective timber flooring
MSFFL3033 Install block parquetry flooring
MSFFL3034 Install cork tiles
MSFFL3035 Install patterned parquetry flooring
MSFFL3036 Install mosaic parquetry flooring
MSFFL3037 Install sprung timber flooring
MSFFL3038 Install strip timber flooring onto battens
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MSFFL3039 Install strip timber flooring onto plywood
MSFFL3040 Repair timber flooring
MSFFL3041 Maintain timber, laminate and engineered flooring
Sanding and Finishing
MSFFL3042 Fine sand timber flooring
MSFFL3043 Edge sand timber flooring
MSFFL3044 Sand cork flooring
MSFFL3045 Sand and fill parquetry flooring
MSFFL3046 Apply finishes to cork flooring
Concrete Polishing
CPCCCO3046A Repair and rectify concrete
MSFFL2008 Prepare concrete sub-floors using wet cleaning methods
MSFFL2011 Select, operate and maintain grinding equipment
MSFFL3047 Polish concrete floors using planetary machines
MSFFL3048 Select and fit diamond polishing tools for concrete surface
preparation and polishing
MSFFL3049 Apply densifiers and sealers to concrete surfaces
Group B
BSBCUS301B Deliver and monitor a service to customers
BSBSMB406A Manage small business finances
CPCCOHS1001A Work safely in the construction industry
CPCCOHS2001A Apply OHS requirements, policies and procedures in the
construction industry
CPCCWP3002A Apply waterproofing process to internal wet areas
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MEM30031A Operate computer-aided design (CAD) system to produce
basic design elements
MSFFL2003 Select, operate and maintain floor covering cutting machine
MSFFL2005 Remove existing floor coverings
MSFFL2006 Prepare, select and apply smoothing and patching
compounds
MSFFL2007 Select and apply appropriate compounds and additives
MSFFL2010 Prepare walls for covering
MSFFL2016 Install hard underlays
MSFFL2025 Install impact and sound absorption underlay
MSFFL3003 Inspect sub-floors
MSFFL3050 Provide advice to customers on flooring products
MSFFT4009 Match furnishing styles to customer requirements
MSS402051A Apply quality standards
TAEDEL301A Provide work skill instruction
TAEDEL404A Mentor in the workplace
Page 47 of 89
CPC40110 - Certificate IV in Building and Construction (New)
Core units
BSBSMB406A Manage small business finances
CPCCBC4001A Apply building codes and standards to the construction
process for low rise building projects
CPCCBC4002A Manage occupational health and safety in the building
and construction workplace
CPCCBC4003A Select and prepare a construction contract
CPCCBC4004A Identify and produce estimated costs for building
and construction projects
CPCCBC4005A Produce labour and material schedules for ordering
CPCCBC4006B Select, procure and store construction materials for low rise projects
CPCCBC4007A Plan building or construction work
CPCCBC4008B Conduct on-site supervision of building and construction projects
CPCCBC4009B Apply legal requirements to building and construction projects
CPCCBC4010B Apply structural principles to residential low rise constructions
CPCCBC4011B Apply structural principles to commercial low rise constructions
CPCCBC4012B Read and interpret plans and specifications
Elective units
BSBWOR402A Promote team effectiveness
BSBITU201A Produce simple word processed documents
BSBITU202A Create and use spreadsheets
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BSBITU301A Create and use databases
BSBMGT403A Implement continuous improvement
BSBPMG411A Apply project quality management techniques
BSBPMG415A Apply project risk management techniques
BSBPMG522A Undertake project work
BSBSMB401A Establish legal and risk management requirements of small business
BSBSMB402A Plan small business finances
BSBSMB404A Undertake small business planning
BSBSMB405B Monitor and manage small business operations
BSBWOR401A Establish effective workplace relationships
BSBWRT401A Write complex documents
CPCCBC4013A Prepare and evaluate tender documentation
CPCCBC4014A Prepare simple building sketches and drawings
CPCCBC4015A Prepare specifications for all construction works
CPCCBC4016A Administer a construction contract
CPCCBC4017A Arrange resources and prepare for the building or
construction project
CPCCBC4018A Apply site surveys and set-out procedures to building
and construction projects
CPCCBC4020A Build thermally efficient and sustainable structures
CPCCBC4021A Minimise waste on the building and construction site
CPCCBC4024A Resolve business disputes
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CPCCBC4025A Manage personal work priorities and professional development
CPCCBC4026A Arrange building applications and approvals
CPCCBC4051A Supervise asbestos removal
CPCCOHS1001A Work safely in the construction industry
CPCSUS4001A Implement and monitor environmentally sustainable work practices
HLTHIR403C Work effectively with culturally diverse clients and co-workers
TAEDEL402A Plan, organise and facilitate learning in the workplace
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Customer Engagement
BSB30215 - Certificate III in Customer Engagement (New)
Core Units
BSBCUE301 Use multiple information systems
BSBCUE307 Work effectively in customer engagement
BSBCUE309 Develop product and service knowledge for customer
engagement operation
BSBCUS301 Deliver and monitor a service to customers
Elective Units
BSBCUE203 Conduct customer engagement
BSBCUE204 Collect data
BSBCUE302 Deploy customer service field staff
BSBCUE303 Conduct a telemarketing campaign
BSBCUE304 Provide sales solutions to customers
BSBCUE305 Process credit applications
BSBCUE306 Process complex accounts
BSBCUE308 Conduct outbound customer engagement
BSBCMM301 Process customer complaints
BSBITU203 Communicate electronically
BSBITU307 Develop keyboarding speed and accuracy
BSBLED301 Undertake e-learning
BSBWOR203 Work effectively with others
BSBWOR301 Organise personal work priorities and development
BSBMGT401 Show leadership in the workplace
BSBMGT402 Implement operational plan
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BSBMGT405 Provide personal leadership
BSBSUS301 Implement and monitor environmentally sustainable work
practices
BSBWHS201 Contribute to health and safety of self and others
BSBWHS302 Apply knowledge of WHS legislation in the workplace
BSBWOR201 Manage personal stress in the workplace
FNSSAM301 Identify opportunities for cross-selling products and services
ICTICT209 Interact with ICT clients
ICTSAS204 Record client support requirements
ICTSAS305 Provide ICT advice to clients
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BSB40315 - Certificate IV in Customer Engagement (New)
Core Units
BSBCUS401 Coordinate implementation of customer service strategies
BSBLED401 Develop teams and individuals
BSBWHS401 Implement and monitor WHS policies, procedures and
programs to meet legislative requirements
Elective Units
BSBCUE403 Schedule customer engagement activity
BSBCUE404 Collect, analyse and record information
BSBCUE405 Survey stakeholders to gather and record information
BSBCUE406 Run a multicentre
BSBCUE407 Administer customer engagement technology
BSBCUS402 Address customer needs
BSBCUS403 Implement customer service standards
BSBMGT401 Show leadership in the workplace
BSBMKG402 Analyse consumer behaviour for specific markets
BSBWOR403 Manage stress in the workplace
BSBHRM405 Support the recruitment, selection and induction of staff
BSBINM401 Implement workplace information system
BSBINN301 Promote innovation in a team environment
BSBLDR402 Lead effective workplace relationships
BSBLED501 Develop a workplace learning environment
BSBMGT402 Implement operational plan
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BSBMGT403 Implement continuous improvement
BSBMGT405 Provide personal leadership
BSBPMG411 Apply project quality management techniques
BSBPMG415 Apply project risk management techniques
BSBPMG522 Undertake project work
BSBSUS301 Implement and monitor environmentally sustainable work
practices
CHCINF505D Meet statutory and organisation information requirements
CHCPOL403C Undertake research activities
ICTSAS305 Provide ICT advice to clients
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Digital Media
ICT20115 Certificate II in Information, Digital Media and Technology
Core units
BSBWHS201 Contribute to health and safety of self and others
BSBSUS201 Participate in environmentally sustainable work practices
ICTICT201 Use computer operating systems and hardware
ICTICT202 Work and communicate effectively in an ICT environment
ICTICT203 Operate application software packages
ICTICT204 Operate a digital media technology package
ICTWEB201 Use social media tools for collaboration and engagement
Elective units
CUFCAM201A Assist with a basic camera shoot
CUFDIG201A Maintain interactive content
CUFDIG303A Produce and prepare photo images
CUFPOS201A Perform basic vision and sound editing
CUFSOU204A Perform basic sound editing
ICTICT205 Design basic organisational documents using computing
packages
ICTICT206 Install software applications
ICTICT207 Integrate commercial computing packages
ICTICT208 Operate accounting applications
ICTICT209 Interact with ICT clients
ICTICT210 Operate database applications
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ICTICT211 Identify and use basic current industry specific technologies
ICTICT212 Incorporate Indigenous needs and perspectives into ICT
environment
ICTSAS201 Maintain inventories for equipment, software and
documentation
ICTSAS202 Apply problem-solving techniques to routine ICT
malfunctions
ICTSAS203 Connect hardware peripherals
ICTSAS204 Record client support requirements
ICTSAS205 Maintain ICT system integrity
ICTSAS206 Detect and protect from spam and destructive software
ICTSAS207 Protect and secure information assets
ICTSAS208 Maintain ICT equipment and consumables
ICTSAS209 Connect and use a home based local wireless network
ICPDMT321 Capture a digital image
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ICT30115 - Certificate III in Information, Digital Media and Technology
Core units
BSBWHS304 Participate effectively in WHS communication and
consultation processes
BSBSUS301 Implement and monitor environmentally sustainable work
practices
ICTICT202 Work and communicate effectively in an ICT environment
ICTICT301 Create user documentation
ICTICT302 Install and optimise operating system software
ICTSAS301 Run standard diagnostic tests
Elective units
Applications
ICTICT203 Operate application software packages
ICTICT304 Implement system software changes
ICTICT307 Customise packaged software applications for clients
ICTICT308 Use advanced features of computer applications
ICTICT409 Develop macros and templates for clients using standard
products
Network administration
ICTNWK301 Provide network systems administration
ICTNWK302 Determine and action network problems
ICTNWK304 Administer network peripherals
ICTNWK305 Install and manage network protocols
ICTSAS307 Install, configure and secure a small office or home office
network
Support
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ICTICT303 Connect internal hardware components
ICTSAS303 Care for computer hardware
ICTSAS304 Provide basic system administration
ICTSAS305 Provide ICT advice to clients
ICTSAS306 Maintain equipment and software
Web technologies
BSBEBU401 Review and maintain a website
ICTWEB201 Use social media tools for collaboration and engagement
ICTWEB301 Create a simple mark up language document
ICTWEB302 Build simple websites using commercial programs
ICTWEB303 Produce digital images for the web
Multimedia
CUFANM301A Create 2D digital animations
CUFANM302A Create 3D digital animations
ICTGAM301 Apply simple modelling techniques
ICTGAM302 Design and apply simple textures to digital art
ICTGAM303 Review and apply the principles of animation
Group F
BSBIPR301 Comply with organisational requirements for protection and
use of intellectual property
CUFDIG301A Prepare video assets
CUFDIG302A Author interactive sequences
CUFDIG304A Create visual design components
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ICTICT305 Identify and use current industry specific technologies
ICTICT306 Migrate to new technology
ICTNWK303 Configure and administer a network operating system
ICTNWK306 Evaluate characteristics of cloud computing solutions and
services
ICTNWK419 Identify and use current virtualisation technologies
ICPDMT346 Incorporate video into multimedia presentations
ICTPRG301 Apply introductory programming techniques
ICTCBL2065B Splice and terminate optical fibre cable for carriers and
service providers
ICTCBL2139B Apply safe technical work practices for cabling registration
when configuring ADSL circuits
ICTBWN3082B Perform tests on optical communication system and
components
ICTBWN3088B Install optical fibre splitters in fibre distribution hubs
ICTBWN3090B Install lead-in module and cable for fibre to the premises
ICTWHS2170B Follow work health and safety environmental policy and
procedures
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Finance
FNS30315 - Certificate III in Accounts Administration
Core Units
BSBITU306 Design and produce business documents
BSBWHS201 Contribute to health and safety of self and others
BSBWRT301 Write simple documents
FNSACC301 Process financial transactions and extract interim reports
FNSACC302 Administer subsidiary accounts and ledgers
FNSACC303 Perform financial calculations
FNSINC301 Work effectively in the financial services industry
Elective Units
BSBCMM301 Process customer complaints
BSBCUS301 Deliver and monitor a service to customers
BSBCUS403 Implement customer service standards
BSBFIA302 Process payroll
BSBFIA401 Prepare financial reports
BSBITU304 Produce spreadsheets
BSBITU305 Conduct online transactions
BSBRKG303 Retrieve information from records
BSBRKG304 Maintain business records
BSBWOR301 Organise personal work priorities and development
FNSACM301 Administer financial accounts
FNSACM302 Prepare, match and process receipts
FNSACM303 Process payment documentation
FNSBKG402 Establish and maintain a cash accounting system
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FNSBKG403 Establish and maintain an accrual accounting system
FNSBKG405 Establish and maintain a payroll system
FNSCRD301 Process applications for credit
FNSCRD302 Monitor and control accounts receivable
FNSCRD405 Manage overdue customer accounts
FNSCUS402 Resolve disputes
FNSORG301 Administer fixed asset register
FNSRTS301 Provide customer service in a retail agency
FNSRTS302 Handle foreign currency transactions
FNSRTS304 Administer debit card services
FNSRTS307 Maintain Automatic Teller Machine (ATM) services
FNSRTS308 Balance cash holdings
FNSRTS309 Maintain main bank account
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First Aid (New)
HLTAID001 Provide cardiopulmonary resuscitation
HLTAID003 Provide first aid
HLTAID006 Provide advanced first aid
HLTAID007 Provide advanced resuscitation
Page 62 of 89
Human Resources
BSB41015 - Certificate IV in Human Resources
Core Units
BSBHRM403 Support performance-management processes
BSBHRM404 Review human resources functions
BSBHRM405 Support the recruitment, selection and induction of staff
BSBWHS401 Implement and monitor WHS policies, procedures and
programs to meet legislative requirements
BSBLDR402 Lead effective workplace relationships
BSBWRK411 Support employee and industrial relations procedures
Elective Units
BSBADM405 Organise meetings
BSBCMM401 Make a presentation
BSBCUS402 Address customer needs
BSBCUS403 Implement customer service standards
BSBEMS404 Manage the recruitment process for client organisations
BSBFIA302 Process payroll
BSBFIA402 Report on financial activity
BSBINM401 Implement workplace information system
BSBINN301 Promote innovation in a team environment
BSBITU304 Produce spreadsheets
BSBITU401 Design and develop complex text documents
BSBITU402 Develop and use complex spreadsheets
BSBITU404 Produce complex desktop published documents
BSBLDR403 Lead team effectiveness
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BSBLED401 Develop teams and individuals
BSBREL401 Establish networks
BSBRES401 Analyse and present research information
BSBRKG404 Monitor and maintain records in an online environment
BSBRSK401 Identify risk and apply risk management processes
BSBSUS301 Implement and monitor environmentally sustainable work
practices
BSBWRT401 Write complex documents
TAEDEL301A Provide work skill instruction
Page 64 of 89
BSB50615 - Diploma of Human Resources Management
Core Units
BSBHRM501 Manage human resources services
BSBHRM506 Manage recruitment selection and induction processes
BSBHRM512 Develop and manage performance-management processes
BSBHRM513 Manage workforce planning
BSBWRK510 Manage employee relations
BSBWHS401 Implement and monitor WHS policies, procedures and
programs to meet legislative requirements
Elective Units
BSBDIV501 Manage diversity in the workplace
BSBFIM501 Manage budgets and financial plans
BSBFIM502 Manage payroll
BSBHRM502 Manage human resources management information systems
BSBHRM505 Manage remuneration and employee benefits
BSBHRM507 Manage separation or termination
BSBHRM509 Manage rehabilitation or return to work programs
BSBHRM510 Manage mediation processes
BSBINM501 Manage an information or knowledge management system
BSBINN601 Lead and manage organisational change
BSBITU402 Develop and use complex spreadsheets
BSBLED501 Develop a workplace learning environment
BSBLED502 Manage programs that promote personal effectiveness
BSBMGT502 Manage people performance
BSBMGT516 Facilitate continuous improvement
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BSBPMG522 Undertake project work
BSBRKG502 Manage and monitor business or records system
BSBRSK501 Manage risk
BSBSUS501 Develop workplace policy and procedures for sustainability
BSBWHS501 Ensure a safe workplace
BSBWHS506 Contribute to developing, implementing and maintaining
WHS management systems
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Manufacturing
FDF30111 - Certificate III in Food Processing
Core Units
FDFFS2001A Implement the food safety program and procedures
FDFFS3001A Monitor the implementation of quality and food safety
programs
FDFFS2001A Implement the food safety program and procedures
FDFOHS3001A Contribute to OHS processes
FDFOP2064A Provide and apply workplace information
MSAENV272B Participate in environmentally sustainable work practices
Elective Units
FDFOP3003A Operate interrelated processes in a production system
FDFOP3004A Operate interrelated processes in a packaging system
FDFOP2061A Use numerical applications in the workplace
FDFOP3002A Set up a production or packaging line for operation
FDFPPL3001A Participate in improvement processes
FDFPPL3002A Report on workplace performance
FDFPPL3003A Support and mentor individuals and groups
FDFPPL3004A Lead work teams and groups
FDFPPL3005A Participate in an audit process*
FDFOHS2001A Participate in OHS processes
FDFOP2063A Apply quality systems and procedures
MSAENV272B Participate in environmentally sustainable work practices
FDFPPL3006A Establish compliance requirements for work area
FDFTEC3001A Participate in a HACCP team
FDFFS2001A Implement the food safety program and procedures
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BSBSMB405B Monitor and manage small business operations
BSBSMB407A Manage a small team
MSAENV472B Implement and monitor environmentally sustainable work
practices
MSAPMSUP303A Identify equipment faults
MSAPMSUP330A Develop and adjust a production schedule
MSL973001A Perform basic tests
MSS403011A Facilitate implementation of competitive systems and
practices
MSS403013A Lead team culture improvement
SIRXINV002A Maintain and order stock
SIRXRSK002A Maintain store security
FDFOHS2001A Participate in OHS processes
FDFOP2063A Apply quality systems and procedures
BSBCUS301B Deliver and monitor a service to customers
BSBSMB301A Investigate micro business opportunities
BSBSMB401A Establish legal and risk management requirements of small
business
BSBSMB402A Plan small business finances
BSBSMB403A Market the small business
BSBSMB404A Undertake small business planning
BSBSMB406A Manage small business finances
BSBWRT301A Write simple documents
HLTFA301C Apply first aid
MEM09002B Interpret technical drawing
MEM30011A Set up basic pneumatic circuits
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MSAPMOPS405A Identify problems in fluid power system
MSAPMOPS406A Identify problems in electronic control systems
MSAPMSUP310A Contribute to development of plant documentation
MSAPMSUP390A Use structured problem solving tools
MSL922001A Record and present data
MSS402001A Apply competitive systems and practices
MSS402002A Sustain process improvements
MSS402010A Manage the impact of change on own work
MSS402021A Apply Just in Time procedures
MSS402030A Apply cost factors to work practices
MSS402031A Interpret product costs in terms of customer requirements
MSS402040A Apply 5S procedures
MSS402050A Monitor process capability
MSS402051A Apply quality standards
MSS402060A Use planning software systems in operations
MSS402080A Undertake root cause analysis
MSS402081A Contribute to the application of a proactive maintenance
strategy
MSS403002A Ensure process improvements are sustained
MSS403010A Facilitate change in an organisation implementing
competitive systems and practices
MSS403021A Facilitate a Just in Time system
MSS403023A Monitor a levelled pull system of operations
MSS403040A Facilitate and improve implementation of 5S
MSS403041A Facilitate breakthrough improvements
MSS404082A Assist in implementing a proactive maintenance strategy
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MSS404083A Support proactive maintenance
TAEASS401B Plan assessment activities and processes
TAEASS402B Assess competence
TAEASS403B Participate in assessment validation
TAEDEL301A Provide work skill instruction
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PMB30107 - Certificate III in Polymer Processing
Core units
MSS402051A Apply quality standards
MSAENV272B Participate in environmentally sustainable work practices
MSAPMOHS200A Work safely
MSAPMSUP210A Process and record information
Electives
Group A
MEM09002B Interpret technical drawing
MEM09003B Prepare basic engineering drawing
MSAPMOPS363A Organise on site work
PMBPREP301C Set up and prepare for production
PMBPREP303C Set up equipment for continuous operation
PMBPREP305B Change extrusion die and setup
PMBPROD300B Produce products
PMBPROD306B Prepare and start equipment for production
PMBPROD308B Take a machine out of production
PMBPROD343C Shut down plant area
Group B
MEM03001B Perform manual production assembly
MEM11005B Pick and process order
MEM11006B Perform production packaging
MEM11007B Administer inventory procedures
MEM12023A Perform engineering measurements
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MEM15004B Perform inspection
MSS402002A Sustain process improvements
MSS402020A Apply quick changeover procedures
MSS402050A Monitor process capability
MSS402060A Use planning software systems in operations
MSS402080A Undertake root cause analysis
MSAPMOHS300A Facilitate the implementation of OHS for a work group
MSAPMSUP301A Apply HACCP to the workplace
MSAPMSUP303A Identify equipment faults
MSAPMSUP309A Maintain and organise workplace records
MSAPMSUP310A Contribute to the development of plant documentation
MSAPMSUP382A Provide coaching/mentoring in the workplace
MSAPMSUP383A Facilitate a team
MSAPMSUP390A Use structured problem solving tools
MSL973001A Perform basic tests
TAEDEL301A Provide work skill instruction
Group C
MEM16006A Organise and communicate information
MEM16007A Work with others in a manufacturing, engineering or related
environment
MEM18001C Use hand tools
MEM18002B Use power tools/hand held operations
MSS402021A Apply Just in Time procedures
MSS402030A Apply cost factors to work practices
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MSS402040A Apply 5S procedures
MSAPMOHS100A Follow OHS procedures
MSAPMOHS110A Follow emergency response procedures
MSAPMOHS205A Control minor incidents
MSAPMOHS217A Gas test atmospheres
MSAPMOPS100A Use equipment
MSAPMOPS101A Make measurements
MSAPMOPS200A Operate equipment
MSAPMPER205A Enter confined space
MSAPMSUP100A Apply workplace procedures
MSAPMSUP101A Clean workplace or equipment
MSAPMSUP102A Communicate in the workplace
MSAPMSUP106A Work in a team
MSAPMSUP172A Identify and minimise environmental hazards
MSAPMSUP200A Achieve work outcomes
MSAPMSUP201A Receive or despatch goods
MSAPMSUP204A Pack products or materials
MSAPMSUP230A Monitor process operations
MSAPMSUP240A Undertake minor maintenance
MSAPMSUP273A Handle goods
MSAPMSUP280A Manage conflict at work
MSAPMSUP291A Participate in continuous improvement
MSAPMSUP292A Sample and test materials and product
RIIRIS201B Conduct local risk control
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MSS30312 - Certificate III in Competitive Systems and Practices
(Insert Codes here)
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Project Management
BSB41515 - Certificate IV in Project Management Practice
Core Units
BSBPMG409 Apply project scope management techniques
BSBPMG410 Apply project time management techniques
BSBPMG411 Apply project quality management techniques
Elective Units
BSBPMG412 Apply project cost management techniques
BSBPMG413 Apply project human resources management approaches
BSBPMG414 Apply project information management and
communications techniques
BSBPMG415 Apply project risk management techniques
BSBPMG416 Apply project procurement procedures
BSBPMG417 Apply project life cycle management processes
BSBPMG418 Apply project stakeholder engagement techniques
BSBADM405 Organise meetings
BSBWHS401 Implement and monitor WHS policies, procedures and
programs to meet legislative requirements
PSPGOV422A Apply government processes
PSPPOL404A Support policy implementation
TLIE4006A Collect, analyse and present workplace data and
information
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BSB51415 - Diploma of Project Management
Core Units
BSBPMG511 Manage project scope
BSBPMG512 Manage project time
BSBPMG513 Manage project quality
BSBPMG514 Manage project cost
BSBPMG515 Manage project human resources
BSBPMG516 Manage project information and communication
BSBPMG517 Manage project risk
BSBPMG521 Manage project integration
Elective Units
BSBINM501 Manage an information or knowledge management system
BSBINN502 Build and sustain an innovative work environment
BSBMGT516 Facilitate continuous improvement
BSBPMG518 Manage project procurement
BSBPMG519 Manage project stakeholder engagement
BSBPMG520 Manage project governance
BSBSUS501 Develop workplace policy and procedures for sustainability
BSBWHS506 Contribute to developing, implementing and maintaining
WHS management systems
BSBWOR501 Manage personal work priorities and professional
development
BSBWOR502 Lead and manage team effectiveness
MSS015002A Develop strategies for more sustainable use of resources
PSPETHC501B Promote the values and ethos of public service
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RSA
SITHFAB201 - Provide responsible service of alcohol
RSG
SITHGAM201 - Provide responsible gambling services
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Retail
SIR20212 Certificate II in Retail Services
SIRXCCS201 Apply point-of-sale handling procedures
SIRXCCS202 Interact with customers
SIRXCLM101 Organise and maintain work areas
SIRXCOM101 Communicate in the workplace to support team
and customer outcomes
SIRXICT001A Operate retail technology
SIRXIND101 Work effectively in a customer service environment
SIRXRSK201 Minimise loss
SIRXWHS101 Apply safe work practices
SIRXADM001A Apply retail office procedures
SIRXFIN002A Perform retail finance duties
SIRXFIN201 Balance and secure point-of-sale terminal
SIRXINV001A Perform stock control procedures
SIRXMPR002A Provide marketing and promotion program
SIRXSLS002A Advise on products and services
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SIR30212 - Certificate III in Retail Operations
Core units
SIRXCOM101 Communicate in the workplace to support team and
customer outcomes
SIRXIND101 Work effectively in a customer service environment
SIRXSLS201 Sell products and services
SIRXSLS303 Build relationships with customers
SIRXWHS101 Apply safe work practices
SIRXWHS302 Maintain store safety
Elective units
Administration
SIRXADM002A Coordinate retail office
Cleaning and Maintenance
SIRXCLM101 Organise and maintain work areas
Client and Customer Service
SIRXCCS201 Apply point-of-sale handling procedures
SIRXCCS202 Interact with customers
SIRXCCS203 Promote loyalty programs
SIRXCCS304 Coordinate interaction with customers
Communication
SIRXCOM202 Communicate with customers using technologies
Computer Operations and ICT Management
SIRXICT001A Operate retail technology
SIRXICT303 Operate retail information technology systems
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Finance
SIRXFIN003A Produce financial reports
SIRXFIN201 Balance and secure point-of-sale terminal
Food Safety
SIRRFSA302 Monitor food safety program
Inventory
SIRXINV001A Perform stock control procedures
SIRXINV002A Maintain and order stock
Management and Leadership
SIRXMGT001A Coordinate work teams
SIRXMGT002A Maintain employee relations
Merchandising
SIRXMER202 Plan, create and maintain displays
SIRXMER303 Coordinate merchandise presentation
SIRXMER304 Present products
Product Knowledge
SIRRRPK006A Recommend liquor products
SIRRRPK007A Recommend and fit clothing or footwear products and
services
SIRXRPK001A Recommend health and nutritional products and services
SIRXRPK002A Recommend hair, beauty and cosmetic products and
services
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Quality and Innovation
SIRXQUA001A Develop innovative ideas at work
Retail Food
SITHFAB009A Provide responsible service of alcohol
Retail Post
SIRRPOS004A Handle customer interviews and applications
Sales
SIRWSLS301 Build sales relationships
SIRWSLS302 Process product and service data
SIRWSLS303 Analyse and achieve sales targets
SIRWSLS304 Build sales of branded products
SIRXSLS002A Advise on products and services
Page 81 of 89
Security
CPP40707 – Certificate IV in Security and Risk Management (New)
Core units
BSBWOR401A Establish effective workplace relationships
BSBWOR402A Promote team effectiveness
BSBWOR404A Develop work priorities
CPPSEC4001A Manage a safe workplace in the security industry
CPPSEC4002A Implement effective communication techniques
CPPSEC4003A Advise on security needs
CPPSEC4004A Monitor and review security operations
CPPSEC4005A Facilitate workplace briefing and debriefing processes
CPPSEC4006A Assess risks
CPPSEC4007A Assess threat
CPPSEC4012A Identify and assess security of assets
Elective units
BSBADM409A Coordinate business resources
BSBCUS401A Coordinate implementation of customer service strategies
BSBFIA402A Report on financial activity
BSBINN301A Promote innovation in a team environment
BSBITS401A Maintain business technology
BSBMGT403A Implement continuous improvement
BSBSMB401A Establish legal and risk management requirements of small
business
BSBSMB402A Plan small business finances
CPPSEC4008A Prepare a detailed tender
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CPPSEC4009A Interpret information from advanced security equipment
CPPSEC4010A Manage monitoring centres
CPPSEC4011A Coordinate field staff activity from control room
CPPSEC4013A Undertake case management of investigations
CPPSEC4014A Commission and decommission networked security system
CPPSEC4015A Maintain networked security system
CPPSEC4016A Install networked security system
CPPSEC4017A Determine security system configurations
CPPSEC4018A Configure security devices on IT networks
CPPSEC4019A Identify and diagnose security systems or network fault
CPPSEC4020A Advise on the application of biometrics
CPPSEC4021A Prepare standard operating procedures for the use of
biometrics technology
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Training
TAE40110 - Certificate IV in Training and Assessment
Core Units
TAEASS401B Plan assessment activities and processes
TAEASS402B Assess competence
TAEASS403B Participate in assessment validation
TAEDEL401A Plan, organise and deliver group-based learning
TAEDEL402A Plan, organise and facilitate learning in the workplace
TAEDES401A Design and develop learning programs
TAEDES402A Use training packages and accredited courses to meet client
needs
Elective units
Assessment
TAEASS301B Contribute to assessment
TAEASS501A Provide advanced assessment practice
TAEASS502B Design and develop assessment tools
Delivery and facilitation
TAEDEL301A Provide work skill instruction
TAEDEL403A Coordinate and facilitate distance-based learning
TAEDEL404A Mentor in the workplace
TAEDEL501A Facilitate e-learning
Language, literacy and numeracy
TAELLN411 Address adult language, literacy and numeracy skills
Page 84 of 89
TAE50111 - Diploma of Vocational Education and Training
Core units
TAEASS501A Provide advanced assessment practice
TAEASS502B Design and develop assessment tools
TAEDEL502A Provide advanced facilitation practice
TAEDES501A Design and develop learning strategies
TAELLN401A Address adult language, literacy and numeracy skills
TAEPDD501A Maintain and enhance professional practice
Elective units
Assessment
TAEASS503A Lead assessment validation processes
TAEASS504A Develop and implement recognition strategies
Delivery and facilitation
TAEDEL501A Facilitate e-learning
Design
TAEDES502A Design and develop learning resources
TAEDES503A Design and develop e-learning resources
TAEDES504A Research and develop units of competency
TAEDES505A Evaluate a training program
Language, literacy and numeracy
TAELLN501B Support the development of adult language literacy
and numeracy skills
Training advisory services
TAETAS501B Undertake organisational training needs analysis
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Research
TAERES501A Apply research to training and assessment practice
Sustainability
TAESUS501A Analyse and apply sustainability skills to learning programs
TAESUS502A Identify and apply current sustainability education principles
and practice to learning programs
Page 86 of 89
TAE50211 - Diploma of Training Design and Development
Core units
TAEASS502B Design and develop assessment tools
TAEDES501A Design and develop learning strategies
TAEDES502A Design and develop learning resources
TAEDES505A Evaluate a training program
TAETAS501B Undertake organisational training needs analysis
Elective units
Assessment
TAEASS501A Provide advanced assessment practice
TAEASS503A Lead assessment validation processes
TAEASS504A Develop and implement recognition strategies
Delivery and facilitation
TAEDEL501A Facilitate e-learning
TAEDEL502A Provide advanced facilitation practice
Design
TAEDES503A Design and develop e-learning resources
TAEDES504A Research and develop units of competency
Professional development
TAEPDD501A Maintain and enhance professional practice
Industry and community relations
TAEICR501A Work in partnership with industry, enterprises and community groups
Language, literacy and numeracy
TAELLN401A Address adult language, literacy and numeracy skills OR TAELLN411
Address adult language, literacy and numeracy skills
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TAELLN501B Support the development of adult language literacy and numeracy
skills
Research
TAERES501A Apply research to training and assessment practice
Sustainability
TAESUS501A Analyse and apply sustainability skills to learning programs
TAESUS502A Identify and apply current sustainability education principles and
practice to learning programs
Page 88 of 89
Workplace Health and Safety
BSB41415 - Certificate IV in Work Health and Safety
Core Units
BSBWHS402 Assist with compliance with WHS laws
BSBWHS403 Contribute to implementing and maintaining WHS
consultation and participation processes
BSBWHS404 Contribute to WHS hazard identification, risk assessment and
risk control
BSBWHS405 Contribute to implementing and maintaining WHS
management systems
BSBWHS406 Assist with responding to incidents
Elective Units
BSBCMM401 Make a presentation
BSBPMG522 Undertake project work
BSBRES401 Analyse and present research information
BSBSUS301 Implement and monitor environmentally sustainable work
practices
BSBWHS407 Assist with claims management, rehabilitation and return-to-
work programs
BSBWHS408 Assist with effective WHS management of contractors
BSBWHS409 Assist with workplace monitoring processes
BSBWHS410 Contribute to work-related health and safety measures and
initiatives
BSBINN301 Promote innovation in a team environment
BSBMGT401 Show leadership in the workplace
BSBMGT403 Implement continuous improvement
BSBWRT401 Write complex documents
TAEASS301B Contribute to assessment
TAEDEL301A Provide work skill instruction
Page 89 of 89
BSB51315 - Diploma of Work Health and Safety
Core Units
BSBWHS502 Manage effective WHS consultation and participation
processes
BSBWHS503 Contribute to the systematic management of WHS risk
BSBWHS504 Manage WHS risks
BSBWHS505 Investigate WHS incidents
BSBWHS506 Contribute to developing, implementing and maintaining
WHS management systems
Elective Units
BSBHRM509 Manage rehabilitation or return to work programs
BSBWHS410 Contribute to work-related health and safety measures and
initiatives
BSBWHS507 Contribute to managing WHS information systems
BSBWHS508 Manage WHS hazards associated with plant
BSBWHS509 Facilitate the development and use of risk-management
tools
BSBWHS510 Contribute to implementing emergency procedures
CHCFAM504C Respond to and contain critical incidents
PUAWER003B Manage and monitor workplace emergency procedures,
equipment and other resources
BSBINN601 Lead and manage organisational change
BSBMGT502 Manage people performance
BSBMGT516 Facilitate continuous improvement
BSBSUS501 Develop workplace policy and procedures for sustainability
BSBWHS408 Assist with effective WHS management of contractors
BSBWHS409 Assist with workplace monitoring processes
TAEDEL401A Plan, organise and deliver group-based learning