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e-Learning, Mobile Learning and Print Resource Catalogue January - March 2016

TD Catalogue Jan 2016

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Page 1: TD Catalogue Jan 2016

e-Learning, Mobile

Learning and Print

Resource Catalogue

January - March

2016

Page 2: TD Catalogue Jan 2016

Page 2 of 89

Contents

Business .......................................................................................................................... 4

BSB20115 - Certificate II in Business ............................................................................. 5

BSB30115 - Certificate III in Business ............................................................................ 6

BSB40215 - Certificate IV in Business ........................................................................... 8

BSB60215 – Advanced Diploma of Business .............................................................. 9

BSB30315 - Certificate III in Micro Business Operations ..........................................10

BSB40415 - Certificate IV in Small Business Management .....................................12

BSB42015 - Certificate IV in Leadership and Management .................................14

BSB51915 - Diploma of Leadership and Management .........................................16

BSB30415 - Certificate III in Business Administration ................................................17

BSB40515 - Certificate IV in Business Administration ...............................................19

BSB50415 - Diploma of Business Administration ......................................................20

BSB60215 - Advanced Diploma of Business (New) .................................................21

Community Health Care ............................................................................................ 22

CHC30113 - Certificate III in Early Childhood Education and Care ....................22

CHC30212 - Certificate III in Aged Care (Now updated see below) ..................24

CHC33015 - Certificate III in Individual Support (New) ..........................................27

CHC40108 - Certificate IV in Aged Care (Now updated see below) .................29

CHC43015 - Certificate IV in Ageing Support (New) .............................................33

CHC50313 - Diploma of Child, Youth and Family Intervention ............................37

Construction ................................................................................................................ 39

CPP30211 Certificate III in Carpentry (New) ...........................................................39

MSF30813 Certificate III in Flooring Technology (New) ..........................................42

CPC40110 - Certificate IV in Building and Construction (New) ...........................47

Customer Engagement .............................................................................................. 50

BSB30215 - Certificate III in Customer Engagement (New) ..................................50

BSB40315 - Certificate IV in Customer Engagement (New)..................................52

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Digital Media ............................................................................................................... 54

ICT20115 Certificate II in Information, Digital Media and Technology ...............54

ICT30115 - Certificate III in Information, Digital Media and Technology ............56

Finance ........................................................................................................................ 59

FNS30315 - Certificate III in Accounts Administration ............................................59

First Aid (New) ............................................................................................................. 61

Human Resources ....................................................................................................... 62

BSB41015 - Certificate IV in Human Resources .......................................................62

BSB50615 - Diploma of Human Resources Management .....................................64

Manufacturing ............................................................................................................. 66

FDF30111 - Certificate III in Food Processing ...........................................................66

PMB30107 - Certificate III in Polymer Processing ....................................................70

MSS30312 - Certificate III in Competitive Systems and Practices ........................73

Project Management.................................................................................................. 74

BSB41515 - Certificate IV in Project Management Practice .................................74

BSB51415 - Diploma of Project Management.........................................................75

RSA................................................................................................................................ 76

SITHFAB201 - Provide responsible service of alcohol .............................................76

RSG ............................................................................................................................... 76

SITHGAM201 - Provide responsible gambling services ..........................................76

Retail ............................................................................................................................. 77

SIR20212 Certificate II in Retail Services ...................................................................77

SIR30212 - Certificate III in Retail Operations ...........................................................78

Security ........................................................................................................................ 81

CPP40707 – Certificate IV in Security and Risk Management (New) ..................81

Training ......................................................................................................................... 83

TAE40110 - Certificate IV in Training and Assessment ............................................83

TAE50111 - Diploma of Vocational Education and Training............................... 84

TAE50211 - Diploma of Training Design and Development................................. 86

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Workplace Health and Safety .................................................................................... 84

BSB41415 - Certificate IV in Work Health and Safety .............................................88

BSB51315 - Diploma of Work Health and Safety .....................................................89

About our Resources

Our training resources are provided in eLearning and mobile learning (LMS;

Scorm and HTML5 Compliant) and also in printed and classroom based formats.

Transcend Development provides affordable access to training resources across

a variety of vocational training courses for Certificate II, III, IV, Diploma and

Advanced Diploma qualifications. Our total quality management principles are

to provide high quality training materials, unparalleled client support, and

continue our growth as one of Australia’s trusted leaders in the development of

eLearning and printed resources for the vocational training and education (VET)

sector.

We work closely with industry, our clients and the regulators to ensure these high

standards are maintained.

We also provide a “virtual workplace” for you and your students so they can

complete assessment tasks in a simulated workplace environment (where

allowed by training packages and UOC rules of course), through the use of

engaging scenario’s and case study’s that our creative instructional design

team have worked tirelessly with industry to develop.

Check out our sample assessor guides, eLearning demonstrations or contact us

to arrange a formal demonstration or to discuss your particular needs. We

understand that in the training sector that “one size does not fit all” and we are

specialists in tailoring solutions to meet your specific and very important needs.

Contact us today at www.transcendevelopment.com.au

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Business

BSB20115 - Certificate II in Business

Core Units

BSBWHS201 Contribute to health and safety of self and others

Elective Units

BSBCUS201 Deliver a service to customers

BSBIND201 Work effectively in a business environment

BSBINM201 Process and maintain workplace information

BSBINM202 Handle mail

BSBINN201 Contribute to workplace innovation

BSBCMM201 Communicate in the workplace

BSBITU201 Produce simple word processed documents

BSBITU202 Create and use spreadsheets

BSBITU203 Communicate electronically

BSBSMB201 Identify suitability for micro business

BSBSUS201 Participate in environmentally sustainable work practices

BSBWOR202 Organise and complete daily work activities

BSBWOR203 Work effectively with others

BSBWOR204 Use business technology

FNSACC301 Process financial transactions and extract interim reports

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BSB30115 - Certificate III in Business

Core Units

BSBWHS302 Apply knowledge of WHS legislation in the workplace

Elective Units

BSBADM311 Maintain business resources

BSBCMM301 Process customer complaints

BSBCUS301 Deliver and monitor a service to customers

BSBDIV301 Work effectively with diversity

BSBFIA301 Maintain financial records

BSBFLM303 Contribute to effective workplace relationships

BSBFLM305 Support operational plan

BSBFLM306 Provide workplace information and resourcing plans

BSBFLM309 Support continuous improvement systems and processes

BSBFLM311 Support a workplace learning environment

BSBFLM312 Contribute to team effectiveness

BSBINM301 Organise workplace information

BSBINM302 Utilise a knowledge management system

BSBINN301 Promote innovation in a team environment

BSBITU301 Create and use databases

BSBITU302 Create electronic presentations

BSBITU303 Design and produce text documents

BSBITU304 Produce spreadsheets

BSBITU305 Conduct online transactions

BSBITU306 Design and produce business documents

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BSBITU309 Produce desktop published documents

BSBPRO301 Recommend products and services

BSBPUR301 Purchase goods and services

BSBSUS301 Implement and monitor environmentally sustainable work

practices

BSBWOR301 Organise personal work priorities and development

BSBWOR302 Work effectively as an off-site worker

BSBWRT301 Write simple documents

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BSB40215 - Certificate IV in Business

Core Units

BSBWHS401 Implement and monitor WHS policies, procedures and

programs to meet legislative requirements

Elective Units

BSBADM405 Organise meetings

BSBADM409 Coordinate business resources

BSBCMM401 Make a presentation

BSBCUS401 Coordinate implementation of customer service strategies

BSBCUS402 Address customer needs

BSBCUS403 Implement customer service standards

BSBFIA402 Report on financial activity

BSBINN301 Promote innovation in a team environment

BSBITS401 Maintain business technology

BSBITU401 Design and develop complex text documents

BSBITU402 Develop and use complex spreadsheets

BSBITU404 Produce complex desktop published documents

BSBLED401 Develop teams and individuals

BSBMKG413 Promote products and services

BSBMKG414 Undertake marketing activities

BSBPMG522 Undertake project work

BSBREL401 Establish networks

BSBRES401 Analyse and present research information

BSBRSK401 Identify risk and apply risk management processes

BSBSUS301 Implement and monitor environmentally sustainable work

practices

BSBWRT401 Write complex documents

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BSB60215 – Advanced Diploma of Business

Elective Units

Group A

BSBADV602 Develop an advertising campaign

BSBADV603 Manage advertising production

Group B

BSBHRM602 Manage human resources strategic planning

BSBINN601 Lead and manage organisational change

BSBMGT615 Contribute to organisation development

Group C

BSBMKG603 Manage the marketing process

BSBMKG609 Develop a marketing plan

Group D

BSBINM601 Manage knowledge and information

BSBIPR601 Develop and implement strategies for intellectual property

management

BSBSUS501 Develop workplace policy and procedures for sustainability

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BSB30315 - Certificate III in Micro Business Operations

Core Units

BSBSMB301 Investigate micro business opportunities

BSBSMB302 Develop a micro business proposal

BSBSMB303 Organise finances for the micro business

BSBSMB304 Determine resource requirements for the micro business

BSBSMB305 Comply with regulatory, taxation and insurance

requirements for the micro business

Elective Units

BSBCRT301 Develop and extend critical and creative thinking skills

BSBCRT501 Originate and develop concepts

BSBCUS301 Deliver and monitor a service to customers

BSBEBU401 Review and maintain a website

BSBFIA301 Maintain financial records

BSBFIA303 Process accounts payable and receivable

BSBHRM405 Support the recruitment, selection and induction of staff

BSBINN301 Promote innovation in a team environment

BSBINT303 Organise the importing and exporting of goods

BSBITU305 Conduct online transactions

BSBREL401 Establish networks

BSBSMB306 Plan a home-based business

BSBSMB307 Set up information and communications technology for the

micro business

BSBSMB308 Improve energy efficiency in micro or small business

operations

BSBSUS301 Implement and monitor environmentally sustainable work

practices

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BSBWOR301 Organise personal work priorities and development

BSBWOR302 Work effectively as an off-site worker

FNSFLT201 Develop and use a personal budget

SIRXQUA001A Develop innovative ideas at work

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BSB40415 - Certificate IV in Small Business Management

Core Units

BSBSMB401 Establish legal and risk management requirements of small

business

BSBSMB402 Plan small business finances

BSBSMB403 Market the small business

BSBSMB404 Undertake small business planning

Elective Units

BSBCRT501 Originate and develop concepts

BSBCUS401 Coordinate implementation of customer service strategies

BSBCUS402 Address customer needs

BSBEBU401 Review and maintain a website

BSBFIA402 Report on financial activity

BSBFRA401 Manage compliance with franchisee obligations and

legislative requirements

BSBINN301 Promote innovation in a team environment

BSBINT303 Organise the importing and exporting of goods

BSBIPR405 Protect and use intangible assets in small business

BSBMGT404 Lead and facilitate off-site staff

BSBMKG413 Promote products and services

BSBMKG414 Undertake marketing activities

BSBPMG522 Undertake project work

BSBREL401 Establish networks

BSBREL402 Build client relationships and business networks

BSBRES401 Analyse and present research information

BSBSMB405 Monitor and manage small business operations

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BSBSMB406 Manage small business finances

BSBSMB407 Manage a small team

BSBSMB408 Manage personal, family, cultural and business obligations

BSBSMB409 Build and maintain relationships with small business

stakeholders

BSBSMB410 Review and implement energy efficiency in business

operations

BSBSMB412 Introduce cloud computing into business operations

BSBSUS301 Implement and monitor environmentally sustainable work

practices

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BSB42015 - Certificate IV in Leadership and Management

Core Units

BSBLDR401 Communicate effectively as a workplace leader

BSBLDR402 Lead effective workplace relationships

BSBLDR403 Lead team effectiveness

BSBMGT402 Implement operational plan

Elective Units

BSBFIA402 Report on financial activity

BSBINN301 Promote innovation in a team environment

BSBLDR404 Lead a diverse workforce

BSBMGT403 Implement continuous improvement

BSBREL402 Build client relationships and business networks

BSBRSK401 Identify risk and apply risk management processes

BSBWHS401 Implement and monitor WHS policies, procedures and

programs to meet legislative requirements

BSBWOR404 Develop work priorities

TAEDEL404A Mentor in the workplace

BSBADM409 Coordinate business resources

BSBCMM401 Make a presentation

BSBCOM406 Conduct work within a compliance framework

BSBCUS401 Coordinate implementation of customer service strategies

BSBCUS402 Address customer needs

BSBCUS403 Implement customer service standards

BSBINM401 Implement workplace information system

BSBLED401 Develop teams and individuals

BSBMGT401 Show leadership in the workplace

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BSBMGT404 Lead and facilitate off-site staff

BSBMGT407 Apply digital solutions to work processes

BSBMKG413 Promote products and services

BSBPMG522 Undertake project work

BSBRES401 Analyse and present research information

BSBSUS301 Implement and monitor environmentally sustainable work

practices

BSBWRT401 Write complex documents

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BSB51915 - Diploma of Leadership and Management

BSBLDR501 Develop and use emotional intelligence

BSBMGT517 Manage operational plan

BSBLDR502 Lead and manage effective workplace relationships

BSBWOR502 Lead and manage team effectiveness

BSBCUS501 Manage quality customer service

BSBFIM501 Manage budgets and financial plans

BSBHRM405 Support the recruitment, selection and induction staff

BSBINN502 Build and sustain an innovative work environment

BSBIPR501 Manage intellectual property to protect and grow business

BSBLDR503 Communicate with influence

BSBLDR504 Implement diversity in the workplace

BSBMGT502 Manage people performance

BSBPMG522 Undertake project work

BSBRSK501 Manage risk

BSBWHS501 Ensure a safe workplace

BSBWOR501 Manage personal work priorities and professional

development

BSBADM502 Manage meetings

BSBHRM512 Develop and manage performance-management processes

BSBHRM513 Manage workforce planning

BSBINM501 Manage an information or knowledge management system

BSBLED501 Develop a workplace learning environment

BSBSUS501 Develop workplace policy and procedures for sustainability

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BSB30415 - Certificate III in Business Administration

Core Units

BSBITU307 Develop keyboarding speed and accuracy

BSBWHS201 Contribute to health and safety of self and others

Elective Units

BSBADM307 Organise schedules

BSBFIA302 Process payroll

BSBFIA303 Process accounts payable and receivable

BSBFIA304 Maintain a general ledger

BSBITU302 Create electronic presentations

BSBITU303 Design and produce text documents

BSBITU304 Produce spreadsheets

BSBITU306 Design and produce business documents

BSBITU309 Produce desktop published documents

BSBWRT301 Write simple documents

BSBADM302 Produce texts from notes

BSBADM303 Produce texts from audio transcription

BSBADM311 Maintain business resources

BSBCMM301 Process customer complaints

BSBCUS301 Deliver and monitor a service to customers

BSBDIV301 Work effectively with diversity

BSBFIA301 Maintain financial records

BSBINM301 Organise workplace information

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BSBINM302 Utilise a knowledge management system

BSBINM303 Handle receipt and despatch of information

BSBINN201 Contribute to workplace innovation

BSBITU301 Create and use databases

BSBITU305 Conduct online transactions

BSBPRO301 Recommend products and services

BSBSUS201 Participate in environmentally sustainable work practices

BSBWOR204 Use business technology

BSBWOR301 Organise personal work priorities and development

BSBWHS401 Implement and monitor WHS policies, procedures and

programs to meet legislative requirements

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BSB40515 - Certificate IV in Business Administration

Elective Units

BSBADM405 Organise meetings

BSBADM406 Organise business travel

BSBFIA401 Prepare financial reports

BSBINM401 Implement workplace information system

BSBITU401 Design and develop complex text documents

BSBITU402 Develop and use complex spreadsheets

BSBITU404 Produce complex desktop published documents

BSBWRT401 Write complex documents

BSBADM407 Administer projects

BSBCMM401 Make a presentation

BSBCUS401 Coordinate implementation of customer service strategies

BSBCUS402 Address customer needs

BSBEBU401 Review and maintain a website

BSBFIA402 Report on financial activity

BSBINN301 Promote innovation in a team environment

BSBITS401 Maintain business technology

BSBMKG413 Promote products and services

BSBMKG414 Undertake marketing activities

BSBMED401 Manage patient record keeping system

BSBREL401 Establish networks

BSBRES401 Analyse and present research information

BSBRSK401 Identify risk and apply risk management processes

BSBSUS301 Implement and monitor environmentally sustainable work

practices

BSBWHS401 Implement and monitor WHS policies, procedures and

programs to meet legislative requirements

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BSB50415 - Diploma of Business Administration

Elective Units

BSBADM502 Manage meetings

BSBADM503 Plan and manage conferences

BSBADM504 Plan and implement administrative systems

BSBADM506 Manage business document design and development

BSBFIM502 Manage payroll

BSBITB501 Establish and maintain a workgroup computer network

BSBPMG522 Undertake project work

BSBCUS501 Manage quality customer service

BSBINM501 Manage an information or knowledge management system

BSBINN301 Promote innovation in a team environment

BSBMGT502 Manage people performance

BSBRKG502 Manage and monitor business or records systems

BSBSUS501 Develop workplace policy and procedures for sustainability

BSBWOR501 Manage personal work priorities and professional

development

BSBWOR502 Lead and manage team effectiveness

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BSB60215 - Advanced Diploma of Business (New) Elective Units

BSBADV602 Develop an advertising campaign

BSBADV603 Manage advertising production

BSBADV604 Execute an advertising campaign

BSBADV605 Evaluate campaign effectiveness

BSBHRM602 Manage human resources strategic planning

BSBINM601 Manage knowledge and information

BSBINN601 Lead and manage organisational change

BSBMGT615 Contribute to organisation development

BSBMKG603 Manage the marketing process

BSBMKG605 Evaluate international marketing opportunities

BSBMKG606 Manage international marketing programs

BSBMKG607 Manage market research

BSBMKG608 Develop organisational marketing objectives

BSBMKG609 Develop a marketing plan

BSBFIM601 Manage finances

BSBINM601 Manage knowledge and information

BSBIPR601 Develop and implement strategies for intellectual property

management

BSBSUS501 Develop workplace policy and procedures for sustainability

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Community Health Care

CHC30113 - Certificate III in Early Childhood Education and Care

Core units

CHCCS400C Work within a relevant legal and ethical framework

CHCECE001 Develop cultural competence

CHCECE002 Ensure the health and safety of children

CHCECE003 Provide care for children

CHCECE004 Promote and provide healthy food and drinks

CHCECE005 Provide care for babies and toddlers

CHCECE007 Develop positive and respectful relationships with children

CHCECE009 Use an approved learning framework to guide practice

CHCECE010 Support the holistic development of children in early

childhood

CHCECE011 Provide experiences to support children’s play and learning

CHCECE013 Use information about children to inform practice

CHCPRT001 Identify and respond to children and young people at risk

HLTAID004 Provide an emergency first aid response in an education

and care setting

HLTWHS001 Participate in work health and safety

HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander

people

Elective units

CHCECE006 Support behaviour of children and young people

CHCECE012 Support children to connect with their world

CHCECE014 Comply with family day care administration requirements

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CHCECE015 Attend to daily functions in home based child care

CHCECE017 Foster the holistic development and wellbeing of the child in

early childhood

CHCSAC004 Support the holistic development of children in school aged

care

CHCORG303C Participate effectively in the work environment

CHCPRT003 Work collaboratively to maintain an environment safe for

children and young people

HLTHIR403C Work effectively with culturally diverse clients and co-workers

BSBINN301 Promote innovation in a team environment

BSBSUS301 Implement and monitor environmentally sustainable work

practices

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CHC30212 - Certificate III in Aged Care (Also updated see below)

Core units

CHCAC317A Support older people to maintain their independence

CHCAC318B Work effectively with older people

CHCAC319A Provide support to people living with dementia

CHCCS411C Work effectively in the community sector

CHCICS301B Provide support to meet personal care needs

CHCICS302B Participate in the implementation of individualised plans

CHCICS303A Support individual health and emotional well being

CHCWHS312A Follow WHS safety procedures for direct care work

CHCPA301B Deliver care services using a palliative approach

HLTAP301B Recognise healthy body systems in a health care context

Group A - recommended for culturally aware and respectful practice

HLTHIR403C Work effectively with culturally diverse clients and co-workers

HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander

people

Other relevant electives

Client support

CHCAC316D Provide food services

CHCAC410B Collect technical data to support client health care plan

(Note pre-requisite HLTAP301B)

CHCAC417A Implement interventions with older people at risk of falls

CHCAD401D Advocate for clients

CHCCS311D Deliver and monitor services to clients

CHCCS400C Work within a relevant legal and ethical framework

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CHCCS426B Provide support and care relating to loss and grief

CHCGROUP302D Support group activities

CHCICS305B Provide behaviour support in the context of individualised

plans

CHCICS306B Provide basic foot skin and nail care

CHCLD315A Recognise stages of lifespan development

CHCLLN403A Identify clients with language, literacy and numeracy needs

and respond effectively

HLTFA311A Apply first aid

HLTIN301C Comply with infection control policies and procedures

Medication

CHCCS305C Assist clients with medication (Note pre-requisite HLTAP301B)

Organisational support

BSBINM201A Process and maintain workplace information

BSBWOR204A Use business technology

CHCADMIN302D Provide administrative support

CHCINF302D Maintain the organisation's information systems

CHCINF303B Contribute to information requirements in the community

sector

CHCINF408C Comply with information requirements of the aged care and

community care sectors

CHCORG322B Contribute to implementation of service delivery strategy

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Supervision and training

CHCCS427B Facilitate adult learning and development

CHCCOM403A Use targeted communication skills to build relationships

CHCORG406C Supervise work

TAEDEL301A Provide work skill instruction

Community care

CHCHC311C Work effectively in home and community care

CHCICS304B Work effectively with carers

HLTRAH302C Undertake home visits

Working with people with disabilities

CHCDIS301C Work effectively with people with a disability

CHCDIS302A Maintain an environment to empower people with disabilities

CHCDIS313A Support people with disabilities who are ageing

CHCDIS322A Support community participation and inclusion

CHCDIS323A Contribute to skill development and maintenance

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CHC33015 - Certificate III in Individual Support (New)

CHCCCS015 Provide individualised support

CHCCCS023 Support independence and well being

CHCCOM005 Communicate and work in health or community services

CHCDIV001 Work with diverse people

CHCLEG001 Work legally and ethically

HLTAAP001 Recognise healthy body systems

HLTWHS002 Follow safe work practices for direct client care

Elective units

Group A electives – AGEING specialisation

CHCAGE001 Facilitate the empowerment of older people

CHCAGE005 Provide support to people living with dementia

CHCCCS011 Meet personal support needs

Group B electives – DISABILITY specialisation

CHCDIS001 Contribute to ongoing skills development using a

strengths-based approach

CHCDIS002 Follow established person-centred behaviour supports

CHCDIS003 Support community participation and social inclusion

CHCDIS007 Facilitate the empowerment of people with disability

Group C electives – HOME AND COMMUNITY specialisation

CHCAGE001 Facilitate the empowerment of older people

CHCCCS011 Meet personal support needs

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CHCCCS025 Support relationships with carers and families

CHCHCS001 Provide home and community support services

Other electives

CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety

HLTAID003 Provide first aid

BSBCUS301 Deliver and monitor a service to customers

BSBINM201 Process and maintain workplace information

BSBMED301 Interpret and apply medical terminology appropriately

BSBWOR204 Use business technology

BSBWOR301 Organise personal work priorities and development

SITHCCC201 Produce dishes using basic methods of cookery

SITHCCC307 Prepare food to meet special dietary requirements

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CHC40108 - Certificate IV in Aged Care (Also updated see below)

Core units

CHCAC412B Provide services to older people with complex needs (Note

pre-requisite CHCAC318B)

CHCAC416A Facilitate support responsive to the specific nature of

dementia

CHCAC417A Implement interventions with older people at risk of falls

CHCAD401D Advocate for clients

CHCCS400C Work within a relevant legal and ethical framework

CHCICS401B Facilitate support for personal care needs

CHCICS402B Facilitate individualised plans

CHCINF403E Coordinate information systems

CHCNET404B Facilitate links with other services

CHCORG406C Supervise work

Group A WHS electives

HLTWHS300A Contribute to OHS processes

CHCWHS312A Follow safety procedures for direct care work

Group B electives - recommended for culturally aware and respectful practice

HLTHIR403C Work effectively with culturally diverse clients and co-workers

HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander

people

Client support

CHCAC410B Collect technical data to support client health care plan

(Note pre-requisite HLTAP301B)

CHCCM404A Undertake case management for clients with complex needs

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CHCCOM403A Use targeted communication skills to build relationships

CHCCS417B Provide support and care relating to suicide bereavement

CHCCS422B Respond holistically to client issues and refer appropriately

CHCCS426B Provide support and care relating to loss and grief

CHCICS403A Conduct individual assessment

CHCICS404B Plan and provide advanced behaviour support

CHCICS405B Facilitate groups for individual outcomes

CHCICS406B Support client self management

CHCICS407B Support positive lifestyle

CHCICS408B Provide support to people with chronic disease

CHCICS409A Recognise and respond to suspected abuse of vulnerable

people

CHCICS410A Support relationships with carers and families

CHCLLN403A Identify clients with language, literacy and numeracy needs

and respond effectively

CHCPA402B Plan for and provide care services using a palliative

approach

HLTAP401B Confirm physical health status

Medication and health professional support

CHCCS305C Assist clients with medication (Note pre-requisite HLTAP301B)

CHCCS424B Administer and monitor medications (Note pre-requisites

CHCCS305C, HLTAP301B)

CHCCS425B Support health professional

HLTFA311A Apply first aid

HLTFA412A Apply advanced first aid (Note pre-requisite HLTFA311A)

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Working with people with disabilities

CHCDIS301C Work effectively with people with a disability

CHCDIS313A Support people with disabilities who are ageing

CHCDIS405A Facilitate skills development and maintenance

CHCDIS409B Provide services to people with disabilities with complex

needs

CHCDIS410A Facilitate community participation and inclusion

CHCDIS411A Communicate using augmentative and alternative

communication strategies

Working with people with alcohol and other drug issues

CHCAOD402B Work effectively in the alcohol and other drugs sector

Information and technology

BSBIN M201A Process and maintain workplace information

BSBWOR204A Use business technology

CHCINF408C Comply with information requirements of the aged care and

community care sectors

CHCINF505D Meet statutory and organisation information requirements

Team coordination and supervision

BSBMGT401A Show leadership in the workplace

BSBWOR401A Establish effective workplace relationships

CHCCOM403A Use targeted communication skills to build relationships

CHCCS427B Facilitate adult learning and development

CHCCS513C Maintain an effective community sector work environment

CHCORG423C Maintain quality service delivery

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TAEDEL301A Provide work skill instruction

Organisational support

CHCADMIN403D Undertake administrative work

CHCNET301D Participate in networks

Outreach work

CHCCH427B Work effectively with people experiencing or at risk of

homelessness

CHCCH522B Undertake outreach work

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CHC43015 - Certificate IV in Ageing Support (New) Core units

CHCADV001 Facilitate the interests and rights of clients

CHCAGE001 Facilitate the empowerment of older people

CHCAGE003 Coordinate services for older people

CHCAGE004 Implement interventions with older people at risk

CHCAGE005 Provide support to people living with dementia

CHCCCS006 Facilitate individual service planning and delivery

CHCCCS011 Meet personal support needs

CHCCCS023 Support independence and wellbeing

CHCCCS025 Support relationships with carers and families

CHCDIV001 Work with diverse people

CHCLEG003 Manage legal and ethical compliance

CHCPAL001 Deliver care services using a palliative approach

CHCPRP001 Develop and maintain networks and collaborative partnerships

HLTAAP001 Recognise healthy body systems

HLTWHS002 Follow safe work practices for direct client care

Electives units

CHCAGE002 Implement falls prevention strategies

CHCAGE006 Provide food services

CHCAOD001 Work in an alcohol and other drugs context

CHCCCS001 Address the needs of people with chronic disease

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CHCCCS007 Develop and implement service programs

CHCCCS010 Maintain a high standard of service

CHCCCS017 Provide loss and grief support

CHCCCS018 Provide suicide bereavement support

CHCCCS019 Recognise and respond to crisis situations

CHCCCS021 Respond to suspected abuse

CHCCOM002 Use communication to build relationships

CHCDIS004 Communicate using augmentative and alternative

communication strategies

CHCDIS007 Facilitate the empowerment of people with disability

CHCDIS008 Facilitate community participation and social inclusion

CHCDIS009 Facilitate ongoing skills development using a person-centred

approach

CHCDIS010 Provide person-centred services to people with disability

with complex needs

CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCDIV003 Manage and promote diversity

CHCEDU002 Plan health promotion and community intervention

CHCHCS002 Coordinate and monitor home based support

CHCINM001 Meet statutory and organisation information requirements

CHCLLN001 Respond to client language, literacy and numeracy needs

CHCMGT001 Develop, implement and review quality framework

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CHCMGT002 Manage partnership agreements with services providers

CHCMGT006 Coordinate client directed services

CHCMHS001 Work with people with mental health issues

CHCPAL002 Plan for and provide care services using a palliative approach

CHCPAS001 Plan for the provision of pastoral and spiritual care

CHCPAS002 Provide pastoral and spiritual care

CHCSET001 Work with forced migrants

CHCSOH001 Work with people experiencing or at risk of homelessness

HLTAAP002 Confirm physical health status

HLTAID003 Provide first aid

HLTAID006 Provide advanced first aid

HLTFSE001 Follow basic food safety practices

HLTHPS006 Assist clients with medication

HLTHPS007 Administer and monitor medications

HLTOHC002 Inform and support patients and groups about oral health

HLTOHC003 Apply and manage use of basic oral health products

HLTOHC004 Provide or assist with oral hygiene

HLTOHC005 Use basic oral health screening tools

HLTOHC006 Apply fluoride varnish

HLTWHS003 Maintain work health and safety

HLTWHS004 Manage work health and safety

BSBFIM501 Manage budgets and financial plans

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BSBFLM306 Provide workplace information and resourcing plans

BSBINM201 Process and maintain workplace information

BSBLDR402 Lead effective workplace relationships

BSBMGT401 Show leadership in the workplace

BSBMGT406 Plan and monitor continuous improvement

BSBWOR204 Use business technology

TAEDEL402A Plan, organise and facilitate learning in the workplace

TAEDEL404A Mentor in the workplace

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CHC50313 - Diploma of Child, Youth and Family Intervention

Core units

CHCCM503C Develop, facilitate and monitor all aspects of case

management

CHCCS422B Respond holistically to client issues and refer appropriately

CHCCS504B Provide services to clients with complex needs

CHCDEV003 Analyse client information for service planning and delivery

CHCPRT004 Work effectively in child protection to support children, young

people and families

CHCPRT006 Build professional practice and sectoral expertise

CHCPRT010 Work with children and young people with complex trauma

and attachment issues and needs

HLTHIR403C Work effectively with culturally diverse clients and co-workers

HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander

people

Electives

CHCAOD510B Work effectively with clients with complex alcohol and/or

other drugs issues

CHCCOM504B Develop, implement and promote effective workplace

communication

CHCCS513C Maintain an effective community sector work environment

CHCCS601C Work with clients with unique needs

CHCDFV402C Manage own professional development in responding to

domestic and family violence

CHCDFV510D Facilitate workplace debriefing and support processes

CHCFAM417B Identify and use strengths-based practice

CHCINF505D Meet statutory and organisation information requirements

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CHCMH402B Apply understanding of mental health issues and recovery

processes

CHCPRT011 Develop and implement a multi-agency investigation and

child risk assessment strategy

CHCPRT012 Undertake and implement planning with at-risk children and

young people and their families

CHCPRT014 Interact with the legal system to protect children

HLTAID003 Provide first aid

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Construction

CPP30211 Certificate III in Carpentry (New)

Core units

CPCCCA2002B Use carpentry tools and equipment

CPCCCA2011A Handle carpentry materials

CPCCCA3001A Carry out general demolition of minor building structures

CPCCCA3002A Carry out setting out

CPCCCA3023A Carry out levelling operations

CPCCCM1012A Work effectively and sustainably in the construction industry

CPCCCM1013A Plan and organise work

CPCCCM1014A Conduct workplace communication

CPCCCM1015A Carry out measurements and calculations

CPCCCM2001A Read and interpret plans and specifications

CPCCCM2002A Carry out excavation

CPCCCM2007B Use explosive power tools

CPCCCM2008B Erect and dismantle restricted height scaffolding

CPCCCM2010B Work safely at heights

CPCCCO2013A Carry out concreting to simple forms

CPCCOHS2001A Apply OHS requirements, policies and procedures in the

construction industry

Construction and erection of frames, trusses, eaves and roofs field of work

CPCCCA3003A Install flooring systems

CPCCCA3004A Construct wall frames

CPCCCA3005B Construct ceiling frames

CPCCCA3006B Erect roof trusses

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CPCCCA3007C Construct pitched roofs

CPCCCA3008B Construct eaves

Installation field of work

CPCCCA3010A Install and replace windows and doors

CPCCCA3012A Frame and fit wet area fixtures

CPCCCA3013A Install lining, panelling and moulding

CPCCCA3016A Construct timber external stairs

Formwork construction field of work

CPCCCA3018A Construct, erect and dismantle formwork for stairs and ramps

CPCCCA3019A Erect and dismantle formwork to suspended slabs, columns,

beams and walls

CPCCCA3020A Erect and dismantle jump form formwork

CPCCCA3021A Erect and dismantle slip form formwork

General electives

BSBSMB301A Investigate micro business opportunities

BSBSMB406A Manage small business finances

CPCCCA2003A Erect and dismantle formwork for footings and slabs on

ground

CPCCCA3009B Construct advanced roofs

CPCCCA3011A Refurbish timber sashes to window frames

CPCCCA3014A Construct bulkheads

CPCCCA3015A Assemble partitions

CPCCCA3017B Install exterior cladding

CPCCCA3022A Install curtain walling

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CPCCCM3001C Operate elevated work platforms

CPCCSF2003A Cut and bend materials using oxy-LPG equipment

CPCCSF2004A Place and fix reinforcement materials

CPCCWC3003A Install dry wall passive fire-rated systems

RIICCM210A Install trench support

RIIOHS202A Enter and work in confined spaces

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MSF30813 Certificate III in Flooring Technology (New)

Core units

MSAENV272B Participate in environmentally sustainable work practices

MSAPMOHS200A Work safely

MSAPMSUP102A Communicate in the workplace

MSAPMSUP106A Work in a team

MSFFL2001 Use flooring technology sector hand and power tools

MSFFL2002 Receive and prepare floor covering materials for installation

MSFFL3001 Plan and cost flooring technology work

MSFFL3002 Establish and maintain a safe flooring technology work

environment

MSFGN2001 Make measurements and calculations

MSFGN3001 Read and interpret work documents

TLID2003A Handle dangerous goods/hazardous substances

Elective Units

Group A

Carpets

MSFFL2017 Install carpet cushion underlays and gripper accessories

MSFFL2018 Install unpatterned tufted and bonded carpet floor coverings

MSFFL2019 Install carpet tiles using standard installation procedures

MSFFL2020 Install unpatterned tufted and bonded carpet floor coverings

to stairs

MSFFL3005 Install carpet tiles using custom designs

MSFFL3006 Install adhesive fixed carpet floor coverings

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MSFFL3007 Install commercial carpet floor coverings

MSFFL3008 Install patterned carpet floor coverings

MSFFL3009 Install custom design carpet and decorative finishes

MSFFL3010 Install synthetic floor coverings to sports facilities and outdoor

spaces

MSFFL3011 Install carpet floor coverings to custom design stairs

Resilient

MSFFL2021 Install lay flat vinyl floor coverings

MSFFL2022 Install resilient tiles using standard installation procedures

MSFFL3012 Install linoleum floor coverings

MSFFL3013 Install commercial vinyl floor coverings

MSFFL3014 Install resilient floor coverings using custom designs and

decorative finishes

MSFFL3015 Install resilient tiles using custom design and decorative

finishes

MSFFL3016 Install rubber floor coverings

MSFFL3017 Install resilient sheet to walls

MSFFL3018 Install resilient sheet to bench and countertops

MSFFL3019 Install anti-static resilient floor coverings

MSFFL3020 Install conductive resilient floor coverings

MSFFL3021 Cut and install resilient floor coverings to stairs

Coatings

MSFFF3001 Match and make up colours

MSFFL3022 Mix and apply epoxy and seamless floor coverings

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MSFFL3023 Apply solvent-based coatings to timber floors

MSFFL3024 Apply water-based coatings to timber floors

MSFFL3025 Apply oil-based coatings to timber floors

MSFFL3026 Apply composite-based coatings to timber flooring

MSFFL3027 Apply emulsion wax to timber flooring

MSFFL3028 Apply stains and fillers to timber flooring

Timber

MSFFL2004 Moisture test timber and concrete floors

MSFFL2015 Coarse sand timber flooring

MSFFL2023 Install laminate timber and bamboo flooring

MSFFL2024 Install engineered timber flooring

MSFFL2026 Nail strip timber flooring

MSFFL2027 Install expansion joints

MSFFL2028 Install mouldings and edge trims to timber floors

MSFFL3029 Adapt and apply custom designs to timber flooring

MSFFL3030 Cut and install timber flooring to stairs

MSFFL3031 Install direct stick timber flooring

MSFFL3032 Inspect defective timber flooring

MSFFL3033 Install block parquetry flooring

MSFFL3034 Install cork tiles

MSFFL3035 Install patterned parquetry flooring

MSFFL3036 Install mosaic parquetry flooring

MSFFL3037 Install sprung timber flooring

MSFFL3038 Install strip timber flooring onto battens

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MSFFL3039 Install strip timber flooring onto plywood

MSFFL3040 Repair timber flooring

MSFFL3041 Maintain timber, laminate and engineered flooring

Sanding and Finishing

MSFFL3042 Fine sand timber flooring

MSFFL3043 Edge sand timber flooring

MSFFL3044 Sand cork flooring

MSFFL3045 Sand and fill parquetry flooring

MSFFL3046 Apply finishes to cork flooring

Concrete Polishing

CPCCCO3046A Repair and rectify concrete

MSFFL2008 Prepare concrete sub-floors using wet cleaning methods

MSFFL2011 Select, operate and maintain grinding equipment

MSFFL3047 Polish concrete floors using planetary machines

MSFFL3048 Select and fit diamond polishing tools for concrete surface

preparation and polishing

MSFFL3049 Apply densifiers and sealers to concrete surfaces

Group B

BSBCUS301B Deliver and monitor a service to customers

BSBSMB406A Manage small business finances

CPCCOHS1001A Work safely in the construction industry

CPCCOHS2001A Apply OHS requirements, policies and procedures in the

construction industry

CPCCWP3002A Apply waterproofing process to internal wet areas

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MEM30031A Operate computer-aided design (CAD) system to produce

basic design elements

MSFFL2003 Select, operate and maintain floor covering cutting machine

MSFFL2005 Remove existing floor coverings

MSFFL2006 Prepare, select and apply smoothing and patching

compounds

MSFFL2007 Select and apply appropriate compounds and additives

MSFFL2010 Prepare walls for covering

MSFFL2016 Install hard underlays

MSFFL2025 Install impact and sound absorption underlay

MSFFL3003 Inspect sub-floors

MSFFL3050 Provide advice to customers on flooring products

MSFFT4009 Match furnishing styles to customer requirements

MSS402051A Apply quality standards

TAEDEL301A Provide work skill instruction

TAEDEL404A Mentor in the workplace

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CPC40110 - Certificate IV in Building and Construction (New)

Core units

BSBSMB406A Manage small business finances

CPCCBC4001A Apply building codes and standards to the construction

process for low rise building projects

CPCCBC4002A Manage occupational health and safety in the building

and construction workplace

CPCCBC4003A Select and prepare a construction contract

CPCCBC4004A Identify and produce estimated costs for building

and construction projects

CPCCBC4005A Produce labour and material schedules for ordering

CPCCBC4006B Select, procure and store construction materials for low rise projects

CPCCBC4007A Plan building or construction work

CPCCBC4008B Conduct on-site supervision of building and construction projects

CPCCBC4009B Apply legal requirements to building and construction projects

CPCCBC4010B Apply structural principles to residential low rise constructions

CPCCBC4011B Apply structural principles to commercial low rise constructions

CPCCBC4012B Read and interpret plans and specifications

Elective units

BSBWOR402A Promote team effectiveness

BSBITU201A Produce simple word processed documents

BSBITU202A Create and use spreadsheets

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BSBITU301A Create and use databases

BSBMGT403A Implement continuous improvement

BSBPMG411A Apply project quality management techniques

BSBPMG415A Apply project risk management techniques

BSBPMG522A Undertake project work

BSBSMB401A Establish legal and risk management requirements of small business

BSBSMB402A Plan small business finances

BSBSMB404A Undertake small business planning

BSBSMB405B Monitor and manage small business operations

BSBWOR401A Establish effective workplace relationships

BSBWRT401A Write complex documents

CPCCBC4013A Prepare and evaluate tender documentation

CPCCBC4014A Prepare simple building sketches and drawings

CPCCBC4015A Prepare specifications for all construction works

CPCCBC4016A Administer a construction contract

CPCCBC4017A Arrange resources and prepare for the building or

construction project

CPCCBC4018A Apply site surveys and set-out procedures to building

and construction projects

CPCCBC4020A Build thermally efficient and sustainable structures

CPCCBC4021A Minimise waste on the building and construction site

CPCCBC4024A Resolve business disputes

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CPCCBC4025A Manage personal work priorities and professional development

CPCCBC4026A Arrange building applications and approvals

CPCCBC4051A Supervise asbestos removal

CPCCOHS1001A Work safely in the construction industry

CPCSUS4001A Implement and monitor environmentally sustainable work practices

HLTHIR403C Work effectively with culturally diverse clients and co-workers

TAEDEL402A Plan, organise and facilitate learning in the workplace

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Customer Engagement

BSB30215 - Certificate III in Customer Engagement (New)

Core Units

BSBCUE301 Use multiple information systems

BSBCUE307 Work effectively in customer engagement

BSBCUE309 Develop product and service knowledge for customer

engagement operation

BSBCUS301 Deliver and monitor a service to customers

Elective Units

BSBCUE203 Conduct customer engagement

BSBCUE204 Collect data

BSBCUE302 Deploy customer service field staff

BSBCUE303 Conduct a telemarketing campaign

BSBCUE304 Provide sales solutions to customers

BSBCUE305 Process credit applications

BSBCUE306 Process complex accounts

BSBCUE308 Conduct outbound customer engagement

BSBCMM301 Process customer complaints

BSBITU203 Communicate electronically

BSBITU307 Develop keyboarding speed and accuracy

BSBLED301 Undertake e-learning

BSBWOR203 Work effectively with others

BSBWOR301 Organise personal work priorities and development

BSBMGT401 Show leadership in the workplace

BSBMGT402 Implement operational plan

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BSBMGT405 Provide personal leadership

BSBSUS301 Implement and monitor environmentally sustainable work

practices

BSBWHS201 Contribute to health and safety of self and others

BSBWHS302 Apply knowledge of WHS legislation in the workplace

BSBWOR201 Manage personal stress in the workplace

FNSSAM301 Identify opportunities for cross-selling products and services

ICTICT209 Interact with ICT clients

ICTSAS204 Record client support requirements

ICTSAS305 Provide ICT advice to clients

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BSB40315 - Certificate IV in Customer Engagement (New)

Core Units

BSBCUS401 Coordinate implementation of customer service strategies

BSBLED401 Develop teams and individuals

BSBWHS401 Implement and monitor WHS policies, procedures and

programs to meet legislative requirements

Elective Units

BSBCUE403 Schedule customer engagement activity

BSBCUE404 Collect, analyse and record information

BSBCUE405 Survey stakeholders to gather and record information

BSBCUE406 Run a multicentre

BSBCUE407 Administer customer engagement technology

BSBCUS402 Address customer needs

BSBCUS403 Implement customer service standards

BSBMGT401 Show leadership in the workplace

BSBMKG402 Analyse consumer behaviour for specific markets

BSBWOR403 Manage stress in the workplace

BSBHRM405 Support the recruitment, selection and induction of staff

BSBINM401 Implement workplace information system

BSBINN301 Promote innovation in a team environment

BSBLDR402 Lead effective workplace relationships

BSBLED501 Develop a workplace learning environment

BSBMGT402 Implement operational plan

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BSBMGT403 Implement continuous improvement

BSBMGT405 Provide personal leadership

BSBPMG411 Apply project quality management techniques

BSBPMG415 Apply project risk management techniques

BSBPMG522 Undertake project work

BSBSUS301 Implement and monitor environmentally sustainable work

practices

CHCINF505D Meet statutory and organisation information requirements

CHCPOL403C Undertake research activities

ICTSAS305 Provide ICT advice to clients

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Digital Media

ICT20115 Certificate II in Information, Digital Media and Technology

Core units

BSBWHS201 Contribute to health and safety of self and others

BSBSUS201 Participate in environmentally sustainable work practices

ICTICT201 Use computer operating systems and hardware

ICTICT202 Work and communicate effectively in an ICT environment

ICTICT203 Operate application software packages

ICTICT204 Operate a digital media technology package

ICTWEB201 Use social media tools for collaboration and engagement

Elective units

CUFCAM201A Assist with a basic camera shoot

CUFDIG201A Maintain interactive content

CUFDIG303A Produce and prepare photo images

CUFPOS201A Perform basic vision and sound editing

CUFSOU204A Perform basic sound editing

ICTICT205 Design basic organisational documents using computing

packages

ICTICT206 Install software applications

ICTICT207 Integrate commercial computing packages

ICTICT208 Operate accounting applications

ICTICT209 Interact with ICT clients

ICTICT210 Operate database applications

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ICTICT211 Identify and use basic current industry specific technologies

ICTICT212 Incorporate Indigenous needs and perspectives into ICT

environment

ICTSAS201 Maintain inventories for equipment, software and

documentation

ICTSAS202 Apply problem-solving techniques to routine ICT

malfunctions

ICTSAS203 Connect hardware peripherals

ICTSAS204 Record client support requirements

ICTSAS205 Maintain ICT system integrity

ICTSAS206 Detect and protect from spam and destructive software

ICTSAS207 Protect and secure information assets

ICTSAS208 Maintain ICT equipment and consumables

ICTSAS209 Connect and use a home based local wireless network

ICPDMT321 Capture a digital image

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ICT30115 - Certificate III in Information, Digital Media and Technology

Core units

BSBWHS304 Participate effectively in WHS communication and

consultation processes

BSBSUS301 Implement and monitor environmentally sustainable work

practices

ICTICT202 Work and communicate effectively in an ICT environment

ICTICT301 Create user documentation

ICTICT302 Install and optimise operating system software

ICTSAS301 Run standard diagnostic tests

Elective units

Applications

ICTICT203 Operate application software packages

ICTICT304 Implement system software changes

ICTICT307 Customise packaged software applications for clients

ICTICT308 Use advanced features of computer applications

ICTICT409 Develop macros and templates for clients using standard

products

Network administration

ICTNWK301 Provide network systems administration

ICTNWK302 Determine and action network problems

ICTNWK304 Administer network peripherals

ICTNWK305 Install and manage network protocols

ICTSAS307 Install, configure and secure a small office or home office

network

Support

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ICTICT303 Connect internal hardware components

ICTSAS303 Care for computer hardware

ICTSAS304 Provide basic system administration

ICTSAS305 Provide ICT advice to clients

ICTSAS306 Maintain equipment and software

Web technologies

BSBEBU401 Review and maintain a website

ICTWEB201 Use social media tools for collaboration and engagement

ICTWEB301 Create a simple mark up language document

ICTWEB302 Build simple websites using commercial programs

ICTWEB303 Produce digital images for the web

Multimedia

CUFANM301A Create 2D digital animations

CUFANM302A Create 3D digital animations

ICTGAM301 Apply simple modelling techniques

ICTGAM302 Design and apply simple textures to digital art

ICTGAM303 Review and apply the principles of animation

Group F

BSBIPR301 Comply with organisational requirements for protection and

use of intellectual property

CUFDIG301A Prepare video assets

CUFDIG302A Author interactive sequences

CUFDIG304A Create visual design components

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ICTICT305 Identify and use current industry specific technologies

ICTICT306 Migrate to new technology

ICTNWK303 Configure and administer a network operating system

ICTNWK306 Evaluate characteristics of cloud computing solutions and

services

ICTNWK419 Identify and use current virtualisation technologies

ICPDMT346 Incorporate video into multimedia presentations

ICTPRG301 Apply introductory programming techniques

ICTCBL2065B Splice and terminate optical fibre cable for carriers and

service providers

ICTCBL2139B Apply safe technical work practices for cabling registration

when configuring ADSL circuits

ICTBWN3082B Perform tests on optical communication system and

components

ICTBWN3088B Install optical fibre splitters in fibre distribution hubs

ICTBWN3090B Install lead-in module and cable for fibre to the premises

ICTWHS2170B Follow work health and safety environmental policy and

procedures

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Finance

FNS30315 - Certificate III in Accounts Administration

Core Units

BSBITU306 Design and produce business documents

BSBWHS201 Contribute to health and safety of self and others

BSBWRT301 Write simple documents

FNSACC301 Process financial transactions and extract interim reports

FNSACC302 Administer subsidiary accounts and ledgers

FNSACC303 Perform financial calculations

FNSINC301 Work effectively in the financial services industry

Elective Units

BSBCMM301 Process customer complaints

BSBCUS301 Deliver and monitor a service to customers

BSBCUS403 Implement customer service standards

BSBFIA302 Process payroll

BSBFIA401 Prepare financial reports

BSBITU304 Produce spreadsheets

BSBITU305 Conduct online transactions

BSBRKG303 Retrieve information from records

BSBRKG304 Maintain business records

BSBWOR301 Organise personal work priorities and development

FNSACM301 Administer financial accounts

FNSACM302 Prepare, match and process receipts

FNSACM303 Process payment documentation

FNSBKG402 Establish and maintain a cash accounting system

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FNSBKG403 Establish and maintain an accrual accounting system

FNSBKG405 Establish and maintain a payroll system

FNSCRD301 Process applications for credit

FNSCRD302 Monitor and control accounts receivable

FNSCRD405 Manage overdue customer accounts

FNSCUS402 Resolve disputes

FNSORG301 Administer fixed asset register

FNSRTS301 Provide customer service in a retail agency

FNSRTS302 Handle foreign currency transactions

FNSRTS304 Administer debit card services

FNSRTS307 Maintain Automatic Teller Machine (ATM) services

FNSRTS308 Balance cash holdings

FNSRTS309 Maintain main bank account

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First Aid (New)

HLTAID001 Provide cardiopulmonary resuscitation

HLTAID003 Provide first aid

HLTAID006 Provide advanced first aid

HLTAID007 Provide advanced resuscitation

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Human Resources

BSB41015 - Certificate IV in Human Resources

Core Units

BSBHRM403 Support performance-management processes

BSBHRM404 Review human resources functions

BSBHRM405 Support the recruitment, selection and induction of staff

BSBWHS401 Implement and monitor WHS policies, procedures and

programs to meet legislative requirements

BSBLDR402 Lead effective workplace relationships

BSBWRK411 Support employee and industrial relations procedures

Elective Units

BSBADM405 Organise meetings

BSBCMM401 Make a presentation

BSBCUS402 Address customer needs

BSBCUS403 Implement customer service standards

BSBEMS404 Manage the recruitment process for client organisations

BSBFIA302 Process payroll

BSBFIA402 Report on financial activity

BSBINM401 Implement workplace information system

BSBINN301 Promote innovation in a team environment

BSBITU304 Produce spreadsheets

BSBITU401 Design and develop complex text documents

BSBITU402 Develop and use complex spreadsheets

BSBITU404 Produce complex desktop published documents

BSBLDR403 Lead team effectiveness

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BSBLED401 Develop teams and individuals

BSBREL401 Establish networks

BSBRES401 Analyse and present research information

BSBRKG404 Monitor and maintain records in an online environment

BSBRSK401 Identify risk and apply risk management processes

BSBSUS301 Implement and monitor environmentally sustainable work

practices

BSBWRT401 Write complex documents

TAEDEL301A Provide work skill instruction

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BSB50615 - Diploma of Human Resources Management

Core Units

BSBHRM501 Manage human resources services

BSBHRM506 Manage recruitment selection and induction processes

BSBHRM512 Develop and manage performance-management processes

BSBHRM513 Manage workforce planning

BSBWRK510 Manage employee relations

BSBWHS401 Implement and monitor WHS policies, procedures and

programs to meet legislative requirements

Elective Units

BSBDIV501 Manage diversity in the workplace

BSBFIM501 Manage budgets and financial plans

BSBFIM502 Manage payroll

BSBHRM502 Manage human resources management information systems

BSBHRM505 Manage remuneration and employee benefits

BSBHRM507 Manage separation or termination

BSBHRM509 Manage rehabilitation or return to work programs

BSBHRM510 Manage mediation processes

BSBINM501 Manage an information or knowledge management system

BSBINN601 Lead and manage organisational change

BSBITU402 Develop and use complex spreadsheets

BSBLED501 Develop a workplace learning environment

BSBLED502 Manage programs that promote personal effectiveness

BSBMGT502 Manage people performance

BSBMGT516 Facilitate continuous improvement

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BSBPMG522 Undertake project work

BSBRKG502 Manage and monitor business or records system

BSBRSK501 Manage risk

BSBSUS501 Develop workplace policy and procedures for sustainability

BSBWHS501 Ensure a safe workplace

BSBWHS506 Contribute to developing, implementing and maintaining

WHS management systems

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Manufacturing

FDF30111 - Certificate III in Food Processing

Core Units

FDFFS2001A Implement the food safety program and procedures

FDFFS3001A Monitor the implementation of quality and food safety

programs

FDFFS2001A Implement the food safety program and procedures

FDFOHS3001A Contribute to OHS processes

FDFOP2064A Provide and apply workplace information

MSAENV272B Participate in environmentally sustainable work practices

Elective Units

FDFOP3003A Operate interrelated processes in a production system

FDFOP3004A Operate interrelated processes in a packaging system

FDFOP2061A Use numerical applications in the workplace

FDFOP3002A Set up a production or packaging line for operation

FDFPPL3001A Participate in improvement processes

FDFPPL3002A Report on workplace performance

FDFPPL3003A Support and mentor individuals and groups

FDFPPL3004A Lead work teams and groups

FDFPPL3005A Participate in an audit process*

FDFOHS2001A Participate in OHS processes

FDFOP2063A Apply quality systems and procedures

MSAENV272B Participate in environmentally sustainable work practices

FDFPPL3006A Establish compliance requirements for work area

FDFTEC3001A Participate in a HACCP team

FDFFS2001A Implement the food safety program and procedures

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BSBSMB405B Monitor and manage small business operations

BSBSMB407A Manage a small team

MSAENV472B Implement and monitor environmentally sustainable work

practices

MSAPMSUP303A Identify equipment faults

MSAPMSUP330A Develop and adjust a production schedule

MSL973001A Perform basic tests

MSS403011A Facilitate implementation of competitive systems and

practices

MSS403013A Lead team culture improvement

SIRXINV002A Maintain and order stock

SIRXRSK002A Maintain store security

FDFOHS2001A Participate in OHS processes

FDFOP2063A Apply quality systems and procedures

BSBCUS301B Deliver and monitor a service to customers

BSBSMB301A Investigate micro business opportunities

BSBSMB401A Establish legal and risk management requirements of small

business

BSBSMB402A Plan small business finances

BSBSMB403A Market the small business

BSBSMB404A Undertake small business planning

BSBSMB406A Manage small business finances

BSBWRT301A Write simple documents

HLTFA301C Apply first aid

MEM09002B Interpret technical drawing

MEM30011A Set up basic pneumatic circuits

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MSAPMOPS405A Identify problems in fluid power system

MSAPMOPS406A Identify problems in electronic control systems

MSAPMSUP310A Contribute to development of plant documentation

MSAPMSUP390A Use structured problem solving tools

MSL922001A Record and present data

MSS402001A Apply competitive systems and practices

MSS402002A Sustain process improvements

MSS402010A Manage the impact of change on own work

MSS402021A Apply Just in Time procedures

MSS402030A Apply cost factors to work practices

MSS402031A Interpret product costs in terms of customer requirements

MSS402040A Apply 5S procedures

MSS402050A Monitor process capability

MSS402051A Apply quality standards

MSS402060A Use planning software systems in operations

MSS402080A Undertake root cause analysis

MSS402081A Contribute to the application of a proactive maintenance

strategy

MSS403002A Ensure process improvements are sustained

MSS403010A Facilitate change in an organisation implementing

competitive systems and practices

MSS403021A Facilitate a Just in Time system

MSS403023A Monitor a levelled pull system of operations

MSS403040A Facilitate and improve implementation of 5S

MSS403041A Facilitate breakthrough improvements

MSS404082A Assist in implementing a proactive maintenance strategy

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MSS404083A Support proactive maintenance

TAEASS401B Plan assessment activities and processes

TAEASS402B Assess competence

TAEASS403B Participate in assessment validation

TAEDEL301A Provide work skill instruction

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PMB30107 - Certificate III in Polymer Processing

Core units

MSS402051A Apply quality standards

MSAENV272B Participate in environmentally sustainable work practices

MSAPMOHS200A Work safely

MSAPMSUP210A Process and record information

Electives

Group A

MEM09002B Interpret technical drawing

MEM09003B Prepare basic engineering drawing

MSAPMOPS363A Organise on site work

PMBPREP301C Set up and prepare for production

PMBPREP303C Set up equipment for continuous operation

PMBPREP305B Change extrusion die and setup

PMBPROD300B Produce products

PMBPROD306B Prepare and start equipment for production

PMBPROD308B Take a machine out of production

PMBPROD343C Shut down plant area

Group B

MEM03001B Perform manual production assembly

MEM11005B Pick and process order

MEM11006B Perform production packaging

MEM11007B Administer inventory procedures

MEM12023A Perform engineering measurements

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MEM15004B Perform inspection

MSS402002A Sustain process improvements

MSS402020A Apply quick changeover procedures

MSS402050A Monitor process capability

MSS402060A Use planning software systems in operations

MSS402080A Undertake root cause analysis

MSAPMOHS300A Facilitate the implementation of OHS for a work group

MSAPMSUP301A Apply HACCP to the workplace

MSAPMSUP303A Identify equipment faults

MSAPMSUP309A Maintain and organise workplace records

MSAPMSUP310A Contribute to the development of plant documentation

MSAPMSUP382A Provide coaching/mentoring in the workplace

MSAPMSUP383A Facilitate a team

MSAPMSUP390A Use structured problem solving tools

MSL973001A Perform basic tests

TAEDEL301A Provide work skill instruction

Group C

MEM16006A Organise and communicate information

MEM16007A Work with others in a manufacturing, engineering or related

environment

MEM18001C Use hand tools

MEM18002B Use power tools/hand held operations

MSS402021A Apply Just in Time procedures

MSS402030A Apply cost factors to work practices

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MSS402040A Apply 5S procedures

MSAPMOHS100A Follow OHS procedures

MSAPMOHS110A Follow emergency response procedures

MSAPMOHS205A Control minor incidents

MSAPMOHS217A Gas test atmospheres

MSAPMOPS100A Use equipment

MSAPMOPS101A Make measurements

MSAPMOPS200A Operate equipment

MSAPMPER205A Enter confined space

MSAPMSUP100A Apply workplace procedures

MSAPMSUP101A Clean workplace or equipment

MSAPMSUP102A Communicate in the workplace

MSAPMSUP106A Work in a team

MSAPMSUP172A Identify and minimise environmental hazards

MSAPMSUP200A Achieve work outcomes

MSAPMSUP201A Receive or despatch goods

MSAPMSUP204A Pack products or materials

MSAPMSUP230A Monitor process operations

MSAPMSUP240A Undertake minor maintenance

MSAPMSUP273A Handle goods

MSAPMSUP280A Manage conflict at work

MSAPMSUP291A Participate in continuous improvement

MSAPMSUP292A Sample and test materials and product

RIIRIS201B Conduct local risk control

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MSS30312 - Certificate III in Competitive Systems and Practices

(Insert Codes here)

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Project Management

BSB41515 - Certificate IV in Project Management Practice

Core Units

BSBPMG409 Apply project scope management techniques

BSBPMG410 Apply project time management techniques

BSBPMG411 Apply project quality management techniques

Elective Units

BSBPMG412 Apply project cost management techniques

BSBPMG413 Apply project human resources management approaches

BSBPMG414 Apply project information management and

communications techniques

BSBPMG415 Apply project risk management techniques

BSBPMG416 Apply project procurement procedures

BSBPMG417 Apply project life cycle management processes

BSBPMG418 Apply project stakeholder engagement techniques

BSBADM405 Organise meetings

BSBWHS401 Implement and monitor WHS policies, procedures and

programs to meet legislative requirements

PSPGOV422A Apply government processes

PSPPOL404A Support policy implementation

TLIE4006A Collect, analyse and present workplace data and

information

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BSB51415 - Diploma of Project Management

Core Units

BSBPMG511 Manage project scope

BSBPMG512 Manage project time

BSBPMG513 Manage project quality

BSBPMG514 Manage project cost

BSBPMG515 Manage project human resources

BSBPMG516 Manage project information and communication

BSBPMG517 Manage project risk

BSBPMG521 Manage project integration

Elective Units

BSBINM501 Manage an information or knowledge management system

BSBINN502 Build and sustain an innovative work environment

BSBMGT516 Facilitate continuous improvement

BSBPMG518 Manage project procurement

BSBPMG519 Manage project stakeholder engagement

BSBPMG520 Manage project governance

BSBSUS501 Develop workplace policy and procedures for sustainability

BSBWHS506 Contribute to developing, implementing and maintaining

WHS management systems

BSBWOR501 Manage personal work priorities and professional

development

BSBWOR502 Lead and manage team effectiveness

MSS015002A Develop strategies for more sustainable use of resources

PSPETHC501B Promote the values and ethos of public service

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RSA

SITHFAB201 - Provide responsible service of alcohol

RSG

SITHGAM201 - Provide responsible gambling services

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Retail

SIR20212 Certificate II in Retail Services

SIRXCCS201 Apply point-of-sale handling procedures

SIRXCCS202 Interact with customers

SIRXCLM101 Organise and maintain work areas

SIRXCOM101 Communicate in the workplace to support team

and customer outcomes

SIRXICT001A Operate retail technology

SIRXIND101 Work effectively in a customer service environment

SIRXRSK201 Minimise loss

SIRXWHS101 Apply safe work practices

SIRXADM001A Apply retail office procedures

SIRXFIN002A Perform retail finance duties

SIRXFIN201 Balance and secure point-of-sale terminal

SIRXINV001A Perform stock control procedures

SIRXMPR002A Provide marketing and promotion program

SIRXSLS002A Advise on products and services

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SIR30212 - Certificate III in Retail Operations

Core units

SIRXCOM101 Communicate in the workplace to support team and

customer outcomes

SIRXIND101 Work effectively in a customer service environment

SIRXSLS201 Sell products and services

SIRXSLS303 Build relationships with customers

SIRXWHS101 Apply safe work practices

SIRXWHS302 Maintain store safety

Elective units

Administration

SIRXADM002A Coordinate retail office

Cleaning and Maintenance

SIRXCLM101 Organise and maintain work areas

Client and Customer Service

SIRXCCS201 Apply point-of-sale handling procedures

SIRXCCS202 Interact with customers

SIRXCCS203 Promote loyalty programs

SIRXCCS304 Coordinate interaction with customers

Communication

SIRXCOM202 Communicate with customers using technologies

Computer Operations and ICT Management

SIRXICT001A Operate retail technology

SIRXICT303 Operate retail information technology systems

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Finance

SIRXFIN003A Produce financial reports

SIRXFIN201 Balance and secure point-of-sale terminal

Food Safety

SIRRFSA302 Monitor food safety program

Inventory

SIRXINV001A Perform stock control procedures

SIRXINV002A Maintain and order stock

Management and Leadership

SIRXMGT001A Coordinate work teams

SIRXMGT002A Maintain employee relations

Merchandising

SIRXMER202 Plan, create and maintain displays

SIRXMER303 Coordinate merchandise presentation

SIRXMER304 Present products

Product Knowledge

SIRRRPK006A Recommend liquor products

SIRRRPK007A Recommend and fit clothing or footwear products and

services

SIRXRPK001A Recommend health and nutritional products and services

SIRXRPK002A Recommend hair, beauty and cosmetic products and

services

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Quality and Innovation

SIRXQUA001A Develop innovative ideas at work

Retail Food

SITHFAB009A Provide responsible service of alcohol

Retail Post

SIRRPOS004A Handle customer interviews and applications

Sales

SIRWSLS301 Build sales relationships

SIRWSLS302 Process product and service data

SIRWSLS303 Analyse and achieve sales targets

SIRWSLS304 Build sales of branded products

SIRXSLS002A Advise on products and services

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Security

CPP40707 – Certificate IV in Security and Risk Management (New)

Core units

BSBWOR401A Establish effective workplace relationships

BSBWOR402A Promote team effectiveness

BSBWOR404A Develop work priorities

CPPSEC4001A Manage a safe workplace in the security industry

CPPSEC4002A Implement effective communication techniques

CPPSEC4003A Advise on security needs

CPPSEC4004A Monitor and review security operations

CPPSEC4005A Facilitate workplace briefing and debriefing processes

CPPSEC4006A Assess risks

CPPSEC4007A Assess threat

CPPSEC4012A Identify and assess security of assets

Elective units

BSBADM409A Coordinate business resources

BSBCUS401A Coordinate implementation of customer service strategies

BSBFIA402A Report on financial activity

BSBINN301A Promote innovation in a team environment

BSBITS401A Maintain business technology

BSBMGT403A Implement continuous improvement

BSBSMB401A Establish legal and risk management requirements of small

business

BSBSMB402A Plan small business finances

CPPSEC4008A Prepare a detailed tender

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CPPSEC4009A Interpret information from advanced security equipment

CPPSEC4010A Manage monitoring centres

CPPSEC4011A Coordinate field staff activity from control room

CPPSEC4013A Undertake case management of investigations

CPPSEC4014A Commission and decommission networked security system

CPPSEC4015A Maintain networked security system

CPPSEC4016A Install networked security system

CPPSEC4017A Determine security system configurations

CPPSEC4018A Configure security devices on IT networks

CPPSEC4019A Identify and diagnose security systems or network fault

CPPSEC4020A Advise on the application of biometrics

CPPSEC4021A Prepare standard operating procedures for the use of

biometrics technology

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Training

TAE40110 - Certificate IV in Training and Assessment

Core Units

TAEASS401B Plan assessment activities and processes

TAEASS402B Assess competence

TAEASS403B Participate in assessment validation

TAEDEL401A Plan, organise and deliver group-based learning

TAEDEL402A Plan, organise and facilitate learning in the workplace

TAEDES401A Design and develop learning programs

TAEDES402A Use training packages and accredited courses to meet client

needs

Elective units

Assessment

TAEASS301B Contribute to assessment

TAEASS501A Provide advanced assessment practice

TAEASS502B Design and develop assessment tools

Delivery and facilitation

TAEDEL301A Provide work skill instruction

TAEDEL403A Coordinate and facilitate distance-based learning

TAEDEL404A Mentor in the workplace

TAEDEL501A Facilitate e-learning

Language, literacy and numeracy

TAELLN411 Address adult language, literacy and numeracy skills

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TAE50111 - Diploma of Vocational Education and Training

Core units

TAEASS501A Provide advanced assessment practice

TAEASS502B Design and develop assessment tools

TAEDEL502A Provide advanced facilitation practice

TAEDES501A Design and develop learning strategies

TAELLN401A Address adult language, literacy and numeracy skills

TAEPDD501A Maintain and enhance professional practice

Elective units

Assessment

TAEASS503A Lead assessment validation processes

TAEASS504A Develop and implement recognition strategies

Delivery and facilitation

TAEDEL501A Facilitate e-learning

Design

TAEDES502A Design and develop learning resources

TAEDES503A Design and develop e-learning resources

TAEDES504A Research and develop units of competency

TAEDES505A Evaluate a training program

Language, literacy and numeracy

TAELLN501B Support the development of adult language literacy

and numeracy skills

Training advisory services

TAETAS501B Undertake organisational training needs analysis

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Research

TAERES501A Apply research to training and assessment practice

Sustainability

TAESUS501A Analyse and apply sustainability skills to learning programs

TAESUS502A Identify and apply current sustainability education principles

and practice to learning programs

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TAE50211 - Diploma of Training Design and Development

Core units

TAEASS502B Design and develop assessment tools

TAEDES501A Design and develop learning strategies

TAEDES502A Design and develop learning resources

TAEDES505A Evaluate a training program

TAETAS501B Undertake organisational training needs analysis

Elective units

Assessment

TAEASS501A Provide advanced assessment practice

TAEASS503A Lead assessment validation processes

TAEASS504A Develop and implement recognition strategies

Delivery and facilitation

TAEDEL501A Facilitate e-learning

TAEDEL502A Provide advanced facilitation practice

Design

TAEDES503A Design and develop e-learning resources

TAEDES504A Research and develop units of competency

Professional development

TAEPDD501A Maintain and enhance professional practice

Industry and community relations

TAEICR501A Work in partnership with industry, enterprises and community groups

Language, literacy and numeracy

TAELLN401A Address adult language, literacy and numeracy skills OR TAELLN411

Address adult language, literacy and numeracy skills

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TAELLN501B Support the development of adult language literacy and numeracy

skills

Research

TAERES501A Apply research to training and assessment practice

Sustainability

TAESUS501A Analyse and apply sustainability skills to learning programs

TAESUS502A Identify and apply current sustainability education principles and

practice to learning programs

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Workplace Health and Safety

BSB41415 - Certificate IV in Work Health and Safety

Core Units

BSBWHS402 Assist with compliance with WHS laws

BSBWHS403 Contribute to implementing and maintaining WHS

consultation and participation processes

BSBWHS404 Contribute to WHS hazard identification, risk assessment and

risk control

BSBWHS405 Contribute to implementing and maintaining WHS

management systems

BSBWHS406 Assist with responding to incidents

Elective Units

BSBCMM401 Make a presentation

BSBPMG522 Undertake project work

BSBRES401 Analyse and present research information

BSBSUS301 Implement and monitor environmentally sustainable work

practices

BSBWHS407 Assist with claims management, rehabilitation and return-to-

work programs

BSBWHS408 Assist with effective WHS management of contractors

BSBWHS409 Assist with workplace monitoring processes

BSBWHS410 Contribute to work-related health and safety measures and

initiatives

BSBINN301 Promote innovation in a team environment

BSBMGT401 Show leadership in the workplace

BSBMGT403 Implement continuous improvement

BSBWRT401 Write complex documents

TAEASS301B Contribute to assessment

TAEDEL301A Provide work skill instruction

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BSB51315 - Diploma of Work Health and Safety

Core Units

BSBWHS502 Manage effective WHS consultation and participation

processes

BSBWHS503 Contribute to the systematic management of WHS risk

BSBWHS504 Manage WHS risks

BSBWHS505 Investigate WHS incidents

BSBWHS506 Contribute to developing, implementing and maintaining

WHS management systems

Elective Units

BSBHRM509 Manage rehabilitation or return to work programs

BSBWHS410 Contribute to work-related health and safety measures and

initiatives

BSBWHS507 Contribute to managing WHS information systems

BSBWHS508 Manage WHS hazards associated with plant

BSBWHS509 Facilitate the development and use of risk-management

tools

BSBWHS510 Contribute to implementing emergency procedures

CHCFAM504C Respond to and contain critical incidents

PUAWER003B Manage and monitor workplace emergency procedures,

equipment and other resources

BSBINN601 Lead and manage organisational change

BSBMGT502 Manage people performance

BSBMGT516 Facilitate continuous improvement

BSBSUS501 Develop workplace policy and procedures for sustainability

BSBWHS408 Assist with effective WHS management of contractors

BSBWHS409 Assist with workplace monitoring processes

TAEDEL401A Plan, organise and deliver group-based learning