Tcs Capabilities Corporate Bghghrochure 11102014 Web

8/9/2019 Tcs Capabilities Corporate Bghghrochure 11102014 Web

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A New Way Forward


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Let TCS take the lead


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When you choose Tata Consultancy Services as your ITservices, consulting and business solutions partner, youwill discover what so many global enterprises have already

discovered—the power of certainty.

We are a leader in the global marketplace and amongthe top 10 technology rms in the world. Our continuedrapid growth is a testament to the certainty our clientsexperience every day. Building on more than 40 yearsof experience, we add real value to global organizations

through domain expertise plus solutions with provensuccess in the eld and world-class service. It’s how wekeep you moving forward.

Initiative you can rely on and knowledge you can trust—these are hallmarks of a true leader and what it means toexperience certainty. In our increasingly complex and

rapidly changing world, it’s time to take the lead with Tata Consultancy Services. It’s time to experiencecertainty for yourself.

“What I can count on is that TCS people are proactively thinking about the things thatkeep me up at night. That’s someone who’s ahead of the curve, helping me be aheadof the curve.”

—Senior Vice President & Publishing DirectorGlobal Publishing Company


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Experience certainty


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True certainty of success comes from working witha partner you trust to provide the insight, supportand expertise that will propel your business forward.

Experiencing certainty with TCS means you cancount on results, partnership and leadership.

“ TCS really lives up to its commitments. Certainty creates trust—and TCS is a verytrusted partner. I know if they promise me something, I can rely on it and I knowthey will deliver.”

—Chief Information OfficerGlobal Semiconductor Manufacturer


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Proven dependabilityBeing reliably “on time and on budget” has alwaysbeen a hallmark of our engagements. For us, budgetnumbers and timelines aren’t moving targets; theyare a rock-solid foundation for business planningand decision making. We help you set the right goalsfrom the outset and then pre-plan, ramp up and adaptas necessary to meet your time-to-market deadlinesand budgetary requirements.

Results Partnership

Experience…

Maximizing your investmentYou need to make the most of your IT and businessinvestments. Our uncompromising devotion torigorous, world-class processes and standardsensures that the solutions we develop minimize the

time to value for your investment. We introducepredictability, standardization and governance intoyour processes, giving you the condence to not just run your business, but to transform it.

Customized solutions that deliverBy complementing our comprehensive serviceofferings with expert consultation, we optimize yoursystems and enable your organization to respond morequickly to market changes. Our customized solutions

provide better visibility and control across all areas ofyour business so you can operate more efficiently,improve prot margins, reduce risk and achieve long-term success—no matter what the market has in store.

Collaboration that worksWe believe that the best solutions come fromcollaborative relationships with our clients. As yourglobal consultant, we will work closely with you tounderstand your unique business transformationgoals, design best-in-class solutions and devise themost efficient plan for implementing your strategyacross the organization. And because we work in anopen and transparent way, you are always in controlof your business, timelines and costs.

A dedicated approachYour needs are our priority and, whatever your concerns,you can be certain they will be addressed. We work withyou through the entire engagement life cycle, fromnegotiation to customized solution design to delivery,

maintaining open lines of communications at all times.And not only do we make our top people available,we leverage our close partnerships with industrial,academic and technology leaders around the worldto bring you industry-leading solutions.

A relationship that scalesOur global footprint allows us to work as an extensionto your business, providing the scale and exibility youneed to adapt in a changing environment. With over300,000 associates from over 118 nationalities,

operating in more than 44 countries, we can ramp up orramp down resources quickly to meet your needs.

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Experience the TCS advantage

Global Network Delivery Model (GNDM™)Our unique global engagement model allows youto choose the sourcing strategy best suited to yourbusiness needs. We take a follow-the-sun approach,meaning that no matter where your business islocated, we help you keep it running 24/7, whileproviding a seamless experience across all operations.GNDM leverages our diverse technical, languageand domain-specic capabilities to deliver custom,quality solutions faster and in compliance with localregulatory requirements and cultural preferences.

Customer-centric Engagement ModelOur deep-set commitment to our customers deneshow we do business, and our years of experienceworking across industries underpin the vast arrayof services we offer. We build our teams aroundyour domain and technology requirements, offeringspecialized services and solutions that meet thedistinct needs of your business. Our understandingof your industry, combined with insights from ourCenters of Excellence, allow us to more efficientlyequip your business with proven solutions thatincorporate industry best practices. With engage-ment models that match the size and scale of youroperations, we support your business goals andoffer partnership opportunities based on gain-shareand risk-share models, as appropriate. Whatever your

business needs or aspirations, we have the in-depthknowledge, world-class processes and standards,and relationship-based approach to put the rightsolution in place.

Our GNDM™ consists of three integrated components:

Aglobal team of professionals ensuring highly effective and scalabletalent management.

Integrated quality processes appraised by the Software EngineeringInstitute enterprise-wide at maturity Level 5 of the CMMi®-DEV andCMMi®-SVC models. We are the rst company in the world to holdsuch a comprehensive appraisal.

Amulti-tiered technology infrastructure with an interconnectedglobal development network providing better risk managementand 24/7 coverage, a state-of-the-art telecoms network andglobal collaboration tools.

Customers that have already learned what it means to experiencecertainty hail from a wide range of industries:

Banking & Financial Services Energy, Resources & Utilities Government Life Sciences & Healthcare Hi-Tech

Insurance

Manufacturing Media & Information Services Retail & Consumer Products Telecom Travel, Transportation &

Hospitality

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“Why TCS? In a word, it’s trust. They’ve demonstrated through everything that theydo with us and for us that we can trust that they care about our success. And so withtrust, you can work through anything. And we have.”

—Executive Vice President, Global Business ServicesGlobal Consumer Research Firm

Our Innovation Labs andCo-innovation Network (COIN™)We help you achieve and maintain a competitiveadvantage through our TCS Innovation Labs andCo-innovation Network. We offer research-basedsolutions in advanced technologies that helpsupport your business objectives.

Our global network of 19 Innovation Labsprovides an environment for sophisticated IT researchin leading-edge technologies, as well as in variousdomains. In collaboration with technology partnersand universities such as The Massachusetts Instituteof Technology and Stanford, we’re researching keyemerging trends, including mobility, cloud computing,business analytics and social networking to develop

new, practical, powerful applications and to deliverstrong business results.

Full Services PortfolioOur full services portfolio combines traditional IT andRemote Infrastructure services with knowledge-basedservices such as Consulting and Business ProcessOutsourcing. This enables us to provide integratedsolutions that help you recognize value quickly byreducing costs and improving business agility. Theefficiency and seamlessness of our engagementsmakes TCS an excellent partner to companies lookingfor an integrated approach to managing all IT andoperational programs.

Our intellectual property—from software products, to technologyand business components, to service and process frameworks—is theculmination of our business knowledge, technology excellence andprocess innovation and helps transform businesses around the world.

Industry specic software products in Banking and Financial Services,Insurance, Retail, Healthcare, Telecom, Government and Hi-Tech sectorsprovide our customers with a competitive edge.

Our library of Technology and Domain components enable us to buildhigh quality solutions and bring them to market faster.

Our service and process frameworks improve operational efficienciesand business agility.

Samples of our R&D offerings that address your IT expectationsor support your business objectives and social concerns include:

To promote businessagility: SaaS platforms, Agileenterprise architecture, DecisionSupport Systems

To enable simplication andtransformation: Virtualization,Cloud Computing, ManagedEvolution of Infrastructure

To manage enterprise risk andcompliance: Smart Cards,Copyright protection offerings

To facilitate the enrichmentof the user experience: Surface Computing, UniedCommunications and MultimediaGateway solutions

To optimize enterpriseknowledge and collaboration: Content Management SystemsOfferings and Enterprise SocialNetworking

To foster anytime/anywhere/onany device information access: Knowledge Portals and MobileBased Advisory systems

To enhance society: Life Sciences and Green ITsolutions and consulting

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With our comprehensive, integrated suite of solutions,we deliver exactly what your business needs to stay ahead.

Services that advanceyour business

Global ConsultingWe deliver integrated, IT-enabled businesstransformation services that help you align yourbusiness operations and technology systems.We’ll work with you to dene objectives, devise astrategy and implement the right course of actionto achieve measurable success. By leveraging ourunparalleled technology expertise and deep industryknowledge, we develop best-in-class solutionsthat make your business more efficient, agile andresponsive to customer needs.

Enterprise SolutionsWe help you optimize business processes acrossyour value chain by creating enterprise solutions thatare simple to implement, exible to deploy and easyto use. Our enterprise solutions improve operationalefficiency, manage complex data and help you

take advantage of emerging opportunities whileresponding quickly and effectively to market changes.

Our innovative, next-generation solutions in coreERP, Supply Chain Management, Business Intelligence,Performance Management, Content Management andCustomer Relationship Management help you scaleyour business, improve agility and protability, andstay ahead of the competition.

IT Infrastructure ServicesWe understand the dynamic infrastructurerequirements of global businesses today and provideeffective, reliable end-to-end solutions through an“assess-build-manage-transform” framework.Leveraging our partner eco-system and driven byan analytics-based approach, we help you seamlesslyshift from a traditional infrastructure outsourcingmodel to new generation delivery models. By adaptingITIL industry standards and continuous improvementprocesses, we help improve margins, reduce costs andincrease exibility.

Business Process Services (BPS)We manage and execute business processes for you,helping you stay focused on growing your business.Leveraging our deep domain expertise across industries,we support areas such as nance, accounting, human

resources and supply chain management, freeing youto focus on client relationships and innovation.In addition, our emphasis on analytics and insight givesus the unique ability to help you reduce the cost ofrevenue and identify new revenue streams, while ourfocus on risk mitigation ensures smooth transitionsand 99% SLA compliance.

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“ TCS has consistently delivered on time and on budget, but at the same time theyhave proactively brought forward to us innovative ideas. It displays to us how creativeand innovative TCS can be.“

—Head of Information TechnologyUK-based Water Utility

Assurance ServicesIn an increasingly demanding environment, yourbusiness cannot afford to go live with new, business-critical software without testing it rst. Our end-to-endsoftware testing and quality assurance capabilities—from traditional system and regression testing tocomplex services such as testing of ATM machines,

point-of-sale machines, mobile phones and embeddedsystems—ensure that new software products integrateseamlessly into your current systems, address regulatorydemands and detect defects so you can preventsoftware failures before you launch.

TCS B NCS—Financial Services Software Suite TCS B NCS is our universal nancial platform thatsupports nancial institutions such as banks, capitalmarket rms and insurance companies. It deliversa single view of the customer and embeds congurable

best practices to lower transaction costs and improveexibility. Used by more than 300 clients in over 80countries, TCS B NCS offers market-ready solutionsin core banking, securities processing, payments,wealth management and policy administration that areconsistently ranked in top positions by industry experts.

Application Development, Re-engineering,Maintenance & SupportWe keep your IT on track, helping you meet businessneeds today while keeping up with a constantlychanging business landscape. Through custom-developed software and legacy modernizationsolutions, we help integrate and engineer systemsthat achieve optimal speed and performance whileprotecting your IT investments.

Engineering and Industrial ServicesClients in a range of industries look to us for experttools and services to manage product developmentacross the life cycle—from design and engineeringto supplier management, capital asset management,manufacturing and quality assurance. Whether they’restate-of-the-art aircraft or everyday machines, ourengineering services improve operational efficiency

and make sure your high-quality products reach themarket faster.

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Exceeding expectations in the nancial sectorA leading bank knew that to stay competitive in this high-tech businessenvironment, they had to update their core IT systems. By studying the bank’ssystem and processes, TCS consultants concluded that the bank needed acentralized IT infrastructure, which would require customized software, a newcore system and ongoing operational support.

Working closely with our client, we converted 3,300 branches to the new IT systemthrough TCS B NCS. The conversion was so successful that the bank immediatelydecided to convert its 6,700 remaining branches to TCS B NCS.

The system we implemented achieved all the bank’s desired results, including: Reversing the trend of customer attrition and gaining new market share Enabling the bank to offer its full range of products and services in rural branches Consolidating affiliate branches Increasing business per employee—exceeding expectations by 250%

Certainty in action

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Partnering for resultsA leading personal care company, with a number of high-prole consumer brandshad been steadily expanding around the globe. As it grew through mergers andacquisitions, its IT systems had become fragmented, costly and inefficient.

As the lead partner, TCS streamlined all the disparate systems, developing a company-wide IT management and delivery program. Bringing in specialized teams to provide24/7 end-to-end technical support, we identied and xed incident-prone systemcomponents, improving system stability and reliability. We then established dedicated TCS service centers in key locations, followed by a centralized, multi-lingual GlobalService Desk to support them.

By establishing a standardized global service delivery framework, we helped achieve:Reduced IT IS support costs65% reduction of incidents on business critical infrastructure

All-time high rate of 98% rst contact resolution due to new knowledge management portal Authorized user satisfaction increased from 72.3% in 2007 to 89.8% in 2009

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In this global environment, only one thing is certain—change.And when things change, TCS will be there to make sure you’re ready.Our custom-designed business solutions and industry-specic expertisewill keep you growing and prospering. We have emerged as a globalIT and business solutions leader because of our devotion to our clients.When you work with us, your long-term success is our motivation.

This is why we can offer you the ability to meet every challenge and theagility to capitalize on every opportunity. That’s the power of certainty.And it is our promise to every client.

Experience Results. Experience Partnership. Experience Leadership.

Experience TCS.

Providing certainty

in an uncertain world

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www.tcs.com


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About Tata Consultancy Services Limited (TCS)

For more information, visit us at www.tcs.com

IT ServicesBusiness SolutionsConsulting

Tata Consultancy Services is an IT services, consulting and business solutionsorganization that delivers real results to global business, ensuring a level of certaintyno other rm can match. TCS offers a consulting-led, integrated portfolio of IT andITenabled, infrastructure, engineering and assurance services. This is deliveredthrough its unique Global Network Delivery Model™, recognized as the benchmark ofexcellence in software development. A part of the Tata Group, India’s largest industrialconglomerate, TCS has a global footprint and is listed on the National Stock Exchangeand Bombay Stock Exchange in India.

All content/information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content/informationcontained here is correct at the time of publishing. No material from here may be copied, modied, reproduced, republished, uploaded,

transmitted, posted or distributed in any form without prior written permission from TCS. Unauthorized use of the content/informationappearing here may violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties.

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Tcs Capabilities Corporate Bghghrochure 11102014 Web