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TBM Consulting Group Operational Excellence One Point Lesson

RESULTSManagement behaviors and actions that help the team to deliver the expected results of SQDC reporting during a GEMBA walk.

PROBLEM OR OPPORTUNITYManagers often have the best intentions when going out on a GEMBA walk but they sometimes assume that the information will just “flow”. Below are suggested guidelines for managers who want improve SCDC effectiveness during GEMBA walks:

Category: GEMBA Walks │ Business: General Application │ Lesson: 31 │ Author: Glenn Kubisiak

GEMBA Walks: Assessing Effective SQDC Reporting on a GEMBA Walk

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COUNTERMEASUREAsk and/or understand the following questions about SQDC (Safety, Quality, Delivery and Cost) on GEMBA walks:

1. Are the measurements representative and current?

2. Who is responsible for updating them.

3. Is the SQDC board net, clean and orderly?

4. Does everyone clearly understand the SQDC metrics?

5. Do the employees look at the charts?

6. How often?

7. What value do the charts have for the employees?

8. Are the measurements charted against a target?

9. Are current priorities identified?

10. Are weekly countermeasures identified?

11. Does the data trend indicate improvement?

12. Is standard work current and posted?