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TBM Consulting Group Operational Excellence One Point Lesson

RESULTSManagement behaviors and actions that help the team to deliver the expected results of hour-by-hour reporting during a GEMBA walk.

PROBLEM OR OPPORTUNITYManagers often have the best intentions when going out on a GEMBA walk but they sometimes assume that the information will just “flow”. Below are suggested guidelines for managers who want improve hourly reporting effectiveness during GEMBA walks:

COUNTERMEASUREAsk and/or understand the following questions about operator logs from the hour-by-hour boards on GEMBA walks:

1. Are you achieving your production targets?

2. Are the hour-by-hour boards up to date, clean & orderly?

3. Is favorable performance noted in green / unfavorable in red?

4. Are abnormalities being tracked on the operator logs?

5. Is machine downtime being recorded?

6. Are supervisors and support group managers reviewing and initialing the logs?

7. How quickly is help available when the process is interrupted by a problem that he team leader cannot fix?

Category: GEMBA Walks │ Business: General Application │ Lesson: 26 │ Author: Glenn Kubisiak

GEMBA Walks: Assessing Effective Hourly Reporting on a GEMBA Walk

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