T-card Standard Work Instructions Category: Leader Standard Work │ Business: All │ Lesson: 43 │ Author: Doug Bonner TBM Consulting Group, Inc. │ 4400 Ben Franklin Blvd., Durham, NC 27704 │ P: 800.438.5535 │ www.tbmcg.com TBM Consulting Group Operational Excellence One Point Lesson © 2013 TBM CONSULTING GROUP, INC │ ALL RIGHTS RESERVED │ v6-13 RESULTS The T-Card system can help create repeatable tasks that will reinforce the right lean behaviors in our supervisors. PROBLEM OR OPPORTUNITY Leader standard work is more general in nature vs. specific step-by-step standard work for operator positions. It is difficult to develop a system to standardize generalized work. COUNTERMEASURE ● While leaders can and should still maintain their own standard work listing of daily/weekly tasks, the T-card deck of 12 cards is intended to reinforce the basics of supporting a Lean Culture. These visual cards are intended to reinforce the standard leadership behaviors. 1. Floor supervisors have 12 total T-cards that address 12 key “touch points” relative to lean culture that supervisors use on a daily and weekly basis to prioritize their time 2. Tasks are in rough order of normal “day in the life” completion 3. The top six are daily tasks – all need to be green by end of each day 4. The bottom six are weekly tasks – all need to be green by end of week 5. Start day with all red dots showings 6. Flip to green when complete. Check date on back when complete. 7. Flip to yellow if you know you will not be able to complete (signal for “help”) 8. If supervisor is out for day, the supervisor’s supervisor can flip all to yellow… or ideally have tasks delegated to sub-leader 9. At end of shift, the supervisor’s supervisor flips all cards back to green. Communicate with supervisor “good job”. 10. If any were still red, the supervisor’s supervisor should discuss the 5-Why’s with supervisor and note on back 11. At end of month, the supervisor’s supervisor should review back of cards for trend of completion for month and discuss with supervisor. Then wipe back clean for start of new month.

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T-card Standard Work InstructionsCategory: Leader Standard Work Business: All Lesson: 43 Author: Doug Bonner

TBM Consulting Group, Inc. 4400 Ben Franklin Blvd., Durham, NC 27704 P: 800.438.5535 www.tbmcg.com

TBM Consulting Group Operational Excellence One Point Lesson

2013 TBM CONSULTING GROUP, INC ALL RIGHTS RESERVED v6-13

RESULTSThe T-Card system can help create repeatable tasks that will reinforce the right lean behaviors in our supervisors.

PROBLEM OR OPPORTUNITYLeader standard work is more general in nature vs. specific step-by-step standard work for operator positions. It is difficult to develop a system to standardize generalized work.

COUNTERMEASURE While leaders can and should still maintain their own standard work listing of daily/weekly tasks,

the T-card deck of 12 cards is intended to reinforce the basics of supporting a Lean Culture. These visual cards are intended to reinforce the standard leadership behaviors. 1. Floor supervisors have 12 total T-cards that address 12 key touch points relative to lean

culture that supervisors use on a daily and weekly basis to prioritize their time2. Tasks are in rough order of normal day in the life completion3. The top six are daily tasks all need to be green by end of each day4. The bottom six are weekly tasks all need to be green by end of week5. Start day with all red dots showings6. Flip to green when complete. Check date on back when complete.7. Flip to yellow if you know you will not be able to complete (signal for help) 8. If supervisor is out for day, the supervisors supervisor can flip all to yellow or ideally have

tasks delegated to sub-leader9. At end of shift, the supervisors supervisor flips all cards back to green. Communicate with

supervisor good job.10. If any were still red, the supervisors supervisor should discuss the 5-Whys with supervisor

and note on back11.At end of month, the supervisors supervisor should review back of cards for trend of completion

for month and discuss with supervisor. Then wipe back clean for start of new month.

Slide Number 1