TAVISTOCK INVESTMENTS COMPLIANCE TEAM · launch of the Tavistock Wealth Centralised Investment Proposition in late 2014. Recently the integration of purchased advisory businesses,

TAVISTOCK INVESTMENTS COMPLIANCE TEAM

The past year has seen many changes across Tavistock Investments Plc and one of those has been the introduction of a single compliance function across all the businesses.

Many of you will have had contact with your Education and Development Manager as the revised T&C scheme is implemented. You may also have had contact with one of the File Assessors as pre-sale and post-sale files are checked. Whatever contact you may have had with the team to date we hope it has been positive. We are seeking to engage with you as much as we can and to that end we felt it was important for you to know how the team is made up and how to contact the individuals.

The “One-Compliance” team document not only has contact details but a short profile of each member of the compliance team which we hope you will find useful.

Bruce FraserSenior Education and Development Manager

My career in financial services began early in 1974 and has encompassed many years within various Building Societies in a variety of roles and project work including area management, financial adviser and supervisor with Bristol & West/Bank of Ireland Group. In 2004 I joined “Affinity” Group, an IFA, as Head of Professional Standards (Compliance), handling all aspects of the group’s compliance and overseeing considerable expansion, whilst also supervising a team of IFA's. Following change at Affinity I joined Tavistock Investments in December 2016 and now manage the group Training and Competence scheme. The continued expansion of the business and the increased regulatory requirements will ensure that I am kept busy. I work part time typically 9am to 5pm Tuesday, Wednesday and Thursday each week.

Andy Rowsell Education and Development Manager

I joined the industry in 1987, with Pearl Assurance as a Home Service Agent. Since then I have advised for Prudential and have held roles dealing with regulated complaints for Liverpool Victoria as well as Contracting within Financial Services for several years. I have also worked in a compliance role with a major network since 2005 and joined Tavistock Investments in December 2017.

I am level 4 qualified and hold qualifications for Mortgages, Equity Release as well as Regulated Complaints, amongst others.

[email protected] 523688

[email protected] 07849 398 582

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INTEGRITY • DEPENDABILITY • VIGILANCETavistock Investments Plc Group

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Julian Pole Compliance Manager

I joined Tavistock Investments in March 2017 and have responsibility for the file assessors and for agreeing guidance and strategy, process and procedures

I am a Chartered Financial Planner with 28 years advisory and technical experience.

From 2011 to 2017, I was a Technical & Training Manager at HSBC Business Review, responsible for provision of all technical guidance and new starter training on HSBCs review of previous Investment Sales between 2008 - 2013 and Pension Transfers/Switching Sales between 2001 - 2009.


Shonagh Speirs Education and Development Manager

I have been in Financial Services since leaving school working for a number of Life Offices and IFAs, most recently as a Sales Manager with Lloyds TSB. I am Level 4 qualified in addition to holding the relevant mortgage qualifications.

I joined Tavistock Investments in September 2015 as a Quality Assurance Manager covering Scotland, Northern Ireland & North England. I moved over to The Tavistock Partnership in September 2017 to manage the Training & Competency requirements of the Appointed Representatives.


Paul Button File Assessor

I joined Tavistock Investments in August 2017. From 2001 – 2008 I worked for Hazell Carr on the FCA Pension Switching review and then 2 years with L&G assessing investment advice cases. From 2008 until August 2017 I worked for HSBC initially in sales quality then moving to the Business Review Team looking at the suitability of historic pension switching and investment advice cases.

I am a Fellow of the Chartered Insurance Institute.


Tricia Hartnoll File Assessor

I joined Tavistock Investments in February 2017 having spent 10 years at Alliance & Leicester/Santander as an adviser and a year with Hazelwoods as an investment review paraplanner.

Holding the pension transfer qualification most of my work is assessing occupational transfer cases.

[email protected] 01242 420011 ext 5205

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Jonathan Simmonds File Assessor

I previously worked in regulated complaints about all manner of pension products including pension transfers /switching, employer schemes, commercial property purchases and discretionary investment. I have also reviewed onshore and offshore investments including advice linked to trusts as well as mortgage products and protection. Another role involved past business reviews of annuities and historic pension transfer/opt outs and SERPS. I also spent time working at FOS as well as making submissions to and liaising with FOS.

I joined Tavistock Investments in August 2017.


Rem Romano File Assessor

I joined Tavistock Investments in December 2017. From 2009 to 2013 I was a Financial Adviser with CIS then L&G spending the last 3 years with HSBC as part of their Business Review team.


Rhiannon Thomas File Assessor

I have 16 years’ experience working in financial services including working for RBS and HSBC.

I have reviewed new and replacement business for investment, protection and pension products as well as retrospective review project work investigating the suitability of historic advice.

I also have experience in identifying, assessing and monitoring potential risks and trends relating to advice and regulated activities and complaint handling in relation to the sale of investments, protection and pension products, including complaints referred to the Financial Ombudsman Service. I joined Tavistock Investments in November 2017.


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Act as if what you do makes a

difference. It does.

William James



Huw Williams File Assessor

I have worked in Financial Services since 1999. Most of that time (13 years) was as a Financial Consultant for Legal & General. I left L&G in 2014 to go contracting predominantly undertaking file reviews (compliance and/or complaints) for different companies.

I joined Tavistock Investments in May 2017.


Corinna Veale File Assessor

I have worked in financial services since 2001 in a variety of roles. I completed my degree in business and accountancy and then began my career training to become an accountant. I worked in a number of roles within the Halifax and then put myself through the Financial Adviser exams and commenced my career as a Financial Adviser. In 2011, I left the Halifax and moved to AXA Wealth to complete more complex areas of financial advice mainly IHT planning. In 2013 I was made redundant.

I was asked to join an investment review project with HSBC for six months and ended up staying there for three years. The review consisted of reviewing past investment advice for Bancassurance and IFA distribution channels to ensure correct advice had been given. I worked as a reviewer, a quality reviewer and a team manager on this review.

I joined Tavistock Investments in July 2017 to take on the role as File Assessor.


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INTEGRITY • DEPENDABILITY • VIGILANCETavistock Investments Plc Group

Andy FouracresCompliance Director

I was appointed as the Compliance Director and Money Laundering Reporting Officer for all the regulated businesses of Tavistock Investments Plc in June 2017. I have worked in financial services for over 30 years, predominantly in the Network arena, spending the last 15 years with Lighthouse Group Plc as Regulatory Director. I hold the PFS Diploma.



Anne Laurence Compliance Manager

I joined Tavistock Investments Compliance in November 2017, but have been working in compliance roles since 1992, most recently managing a complaints and financial approval team as well as helping with adviser monitoring.

At Tavistock my work will be more project focused which will initially be reviewing the Compliance Manual and other guidance documentation, as well as creating centralised adviser records.

[email protected] 01242 420011 ext. 5247


Michael Walker Compliance Manager

I previously worked for CIS as a Complaint Analyst before moving to Openwork. I joined Tavistock Investments in January 2011.

I am responsible for the internal compliance functions of Tavistock Investments which includes assisting with and approving financial promotions, undertaking the fitness and propriety assessments for all advisers and dealing with both the authorisation and de-authorisation of advisers.


Gregor Preston Compliance Manager and Deputy Data Protection Officer

I joined County Life & Pensions in 2011 working alongside the compliance director to ensure the business was compliant. In 2014 County Life & Pensions was purchased by Tavistock Investments and subsequently renamed Tavistock Partners Ltd. My role has transformed considerably and I have been fortunate to have gained so much experience working in a thriving advisory business whilst also being involved in the launch of the Tavistock Wealth Centralised Investment Proposition in late 2014. Recently the integration of purchased advisory businesses, whilst challenging at times has also been a task which has provided me with valuable experience to draw upon. My role is now focused on compliance within Tavistock Wealth.


Robert Dinwoodie Technical and Deputy Money Laundering Officer

I joined the industry in 1996, with United Friendly Financial Planning, as an adviser, since then I have advised for Friends Provident and been an IFA with Lincoln and Endsleigh. I have also worked in a compliance role with Endsleigh and SJP, before joining Tavistock Investments in 2014.

I am qualified to Diploma level and am currently studying for Chartered status.


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Documents

TAVISTOCK INVESTMENTS COMPLIANCE TEAM · launch of the Tavistock Wealth Centralised Investment Proposition in late 2014. Recently the integration of purchased advisory businesses,