TATA Retail Division

8/7/2019 TATA Retail Division

1/20


2/20

PBPB Criup

B prmsmltbtkil dy>-

Bokt Auobr

Nbtkl Oilcb

Lk`fk Abusfka

Tbcfbv BrirbWkorblnmmt Abur


3/20


4/20

Pbtb giopblkms ipmrbtm kl smvml dusklmss smgtirs/ giooulkgbtkils bl`

kleirobtkil tmgflihicy, mlcklmmrklc, obtmrkbhs, smrvkgms, mlmrcy, gilsuomrpri`ugts bl` gfmokgbhs. Pfmy brm, dy bl` hbrcm, dbsm` kl Kl`kb bl` fbvmskclkekgblt kltmrlbtkilbh ipmrbtkils. Pfm titbh rmvmlum ie Pbtb giopblkms, tbamlticmtfmr, bs :2$.! dkhhkil 4briul` )s70",77& grirm= kl 0$$!5$+, ktf &.! pmrgmlt ie tfks gioklc erio dusklmss iutsk`m Kl`kb, bl` tfmy mophiy briul`77,$7+ pmiphm irh`k`m. Pfm Pbtb lbom fbs dmml rmspmgtm` kl Kl`kb eir %&$ymbrs eir kts b`fmrmlgm ti strilc vbhums bl` dusklmss mtfkgs.

3vmry Pbtb giopbly ir mltmrprksm ipmrbtms kl`mpml`mlthy. 3bgf ie tfmsmgiopblkms fbs kts il dibr` ie `krmgtirs bl` sfbrmfih`mrs, ti fio kt ksblsmrbdhm. Pfmrm brm 0! pudhkghy hkstm` Pbtb mltmrprksms bl` tfmy fbvm b

giodklm` obramt gbpktbhksbtkil ie siom :$ dkhhkil, bl` b sfbrmfih`mr dbsm ie7." okhhkil. Pfm ob(ir Pbtb giopblkms brm Pbtb 6tmmh, Pbtb Oitirs, Pbtb;ilsuhtblgy 6mrvkgms 4P;6=, Pbtb >imr, Pbtb ;fmokgbhs, Pbtb Pmb, Kl`kbl1itmhs bl` Pbtb ;iooulkgbtkils.


5/20

PBPB#s vmlturms

$lcklmmrklc

8PB? Obluebgturklc 6ihutkils m#pirts tktblkuo5giopisktm ehiir dmbos tfbt brm klstbhhm`kl tfm imklc 2!2 bkrgrbet.8Pbtb Buti ;iop 6ystmos ?koktm` 4PB;


6/20

$lmrcy

8Pbtb >imr ks ilm ie tfm hbrcmst prkvbtm smgtir pimr giopblkms. Kt supphkms pimr

ti Ouodbk, tfm gioomrgkbh gbpktbh ie Kl`kb bl` pbrts ie -m *mhfk.

Wmrvk%ms

8Pfm Kl`kbl 1itmhs ;iopbly8Pbtb 1iusklc *mvmhipomlt ;iopbly ?t`. 4P1*;=

8PBPB BKC Cmlmrbh Klsurblgm8PBPB BKC ?kem Klsurblgm8Pbtb B`vblgm` 6ystmos ?koktm`8Pbtb Bssmt Oblbcmomlt8Pbtb 9klblgkbh 6mrvkgms8Pbtb ;bpktbh8Pbtb Klvmstomlt ;irpirbtkil8Pbtb Gubhkty Oblbcmomlt 6mrvkgms8Pbtb 6fbrm )mckstry8Pbtb 6trbtmckg Oblbcmomlt Criup 4P6OC= ks ilm ie tfm hbrcmst gilsuhtklc ekros kl6iutf Bskb.

8Pbtb 6mrvkgms


7/20

&ilsuomr 'riù%ts

8Pbtb 6bht, k56fbatk 6bht, Pbtb 6bht ?ktm

83kcft < ;higa ;ieemm8Pbtb ;mrbokgs8Kleklktk )mtbkh8Pbtb Pmb ?koktm` ks tfm irh`@s smgil` hbrcmst obluebgturmr ie pbgabcm` tmb bl`tmb priùgts. Kt bhsi ils tfm Pmthmy drbl` ie tmb sih` prkobrkhy kl 3uripm.8Pktbl Klùstrkms obluebgturmrs ie Pktbl btgfms

8Prmlt 4Mmstsk`m=8Pbtb 6ay8Pbtb Kltmrlbtkilbh ?t` 5 ?mbtfmr >riùgts *kvkskil8Pblksfq (mmhhmry86tbr bzbbr


8/20

(l)irobtkil systmos bl` %iooulk%btkils

8;ioputbtkilbh )msmbrgf ?bdirbtirkms8K-;BP

8-mhgi8-mhkti 6ystmos8Pbtb usklmss 6uppirt 6mrvkgms 4eiromrhy 6mrkzsih=8Pbtb ;ilsuhtblgy 6mrvkgms ?t`. 4P;6= ks Bskb@s hbrcmst sietbrm giopbly ktf0$$!5$+ rmvmlums dmklc ivmr E6: dkhhkil.8Pbtb 3h#sk ks blitfmr 6ietbrm bl` Kl`ustrkbh `mskcl giopbly ie tfm Pbtb stbdhm.

bsm` kl blcbhirm bl` Prkvbl`ruo.


9/20

'fk*bltfripy bl` lbtkil duk*`klc

8Pfm Pbtb Criup fbs fmhpm` mstbdhksf bl` eklblgm luomrius qubhkty rmsmbrgf,m`ugbtkilbh bl` guhturbh klstktutms kl Kl`kb. Kt ks tfm ilm ie tfm hmb`klc bl`

mliroiushy rmspmgtm` pfkhbltfripkg girpirbtm mltkty kl Kl`kb. Pfm Pbtb Criupbs bbr`m` tfm ;brlmckm Om`bh ie >fkhbltfripy kl 0$$2 kl rmgiclktkil ie tfmcriup@s hilc fkstiry ie pfkhbltfripkg bgtkvktkms. 6iom ie tfm klstktutmsmstbdhksfm` dy tfm Pbtb Criup brm/8Pbtb Klstktutm ie 9ul`bomltbh )msmbrgf8Pbtb Klstktutm ie 6igkbh 6gkmlgms

8Kl`kbl Klstktutm ie 6gkmlgm8-btkilbh ;mltrm eir >mreiroklc Brts8Pbtb Oblbcmomlt Prbklklc ;mltrm8Pbtb Omoirkbh 1ispktbh8Pbtb Prusts, b criup ie pfkhbltfripkg ircblkzbtkils rul dy tfm fmb` ie tfmdusklmss gilchiomrbtm Pbtb 6ils8Pfm ')* Pbtb 3gitmgflihicy ;mltrm8Pfm 3lmrcy bl` )msiurgms Klstktutm 4mbrhkmr alil bs Pbtb 3lmrcy bl`)msmbrgf Klstktutm= 5 fkgf ks bl ->< giophmtmhy giookttm` ti tfm gbusm iermsmbrgf kl tfm ekmh` ie rmlmbdhm mlmrcy.


10/20

PBPB )3PBK?

Kleklkty rmtbkh

;riob

6tbr bzbbr

?bl`obra

Mmstsk`m

Prmlt


11/20

PBPB Tmtbk*

Pfm Pbtb criup ipmrbtms siom i) (l`kb+s *brcmst bl` )bstmst-cri,klc rmtbk*

%fbkls>

.mstsk`m

&riob

/bl`obra

Wtbr b:bbr


12/20

Prmlt

Prmlt ks b rmtbkh ipmrbtkils giopbly tfbt ils bl` oblbcms bluodmr ie rmtbkh gfbkls kl Kl`kb. 3stbdhksfm` kl %++!, Prmlt rulshkemstyhm gfbkl Mmstsk`m, ilm ie Kl`kbs hbrcmst bl` ebstmst criklcgfbkl ie hkemstyhm rmtbkh stirms, 6tbr bzbbr, b fypmrobramtgfbkl, ?bl`obra, b diias bl` ouskg gfbkl, bl` 9bsfkil btrb, bgiophmtm ebokhy ebsfkil stirm.


13/20

.mstsk`m

Pfks stiry dmcbl gkrgb %++! fml Pfm Pbtbs bgqukrm`Hktthmwii`sF b ?il`il dbsm` rmtbkh gfbkl. Mmstsk`m fbsgbrvm` b lkgfm eir kts drbl` ie omrgfbl`ksm grmbtklc b hiybheihhiklc. ;urrmlthy, tfm giopbly fbs &% Mmstsk`m stirmsombsurklc %",$$$57$,$$$ squbrm emmt mbgf bgriss 00 gktkms.Mktf b vbrkmty ie `mskcls bl` styhms, mvmrytfklc bt Mmstsk`m ks m#ghuskvmhy`mskclm` bl` tfm omrgfbl`ksm rblcms erio styhkzm` ghitfms, eiitmbr bl`

bggmssirkms eir oml, ioml bl` gfkh`rml ti mhh5gi5giir`klbtm` tbdhmhklmls, brtkebgts, fiom bggmssirkms bl` eurlksfklcs. Mmhh5`mskclm` kltmrkirs,sprbhklc spbgm, prkom higbtkils bl` gieemm sfips mlfblgm tfm gustiomrssfippklc m#pmrkmlgm.

.mstsk`m fbs cbrlmrm` luomrius b%%i*b`ms

bhblgm` 6girmgbr` 1bhh ie 9bomKl`kb rbl` 6uookt F rbl` ?mb`mrsfkp )mtbkhK9B Dkskilbry ie tfm mbr Bbr`, 0$$0 F Ors. 6koilm -. PbtbOist B`okrm` ?brcm 9irobt )mtbkh ;fbkl ie tfm mbr 5 ?ygrb Kobcms9bsfkil Bbr`s 0$$"-*PD >riekt usklmss ?mb`mrsfkp Bbr`s 0$$ 5 )mtbkh ;btmciry


14/20

/BL2OBTA

?blòbra gioomlgm` kts ipmrbtkils kl %+!2 ktf kts ekrst stirm kl ;fmllbk

ktf b ehiir spbgm ie ""$$ sq. et. ?blòbra gurrmlthy fbs % stirms.?blòbra ks tfm hbrcmst diia bl` ouskg rmtbkh gfbkl kl Kl`kb ktf turlivmrkl m#gmss ie )s 0$$ grirms bl` ks brcubdhy tfm ilhy hilc5tbkh rblcm dbsm`diia bl` ouskg rmtbkhmr kl Kl`kb. .hblòbrailtfmlmt.gio ks tfm ilhklmmgioomrgm sktm ktf ivmr 0 okhhkil tkthms kl diias bl` b hbrcm luodmr ietkthms kl ouskg bl` oivkms.

Eltkh %++, ?blòbra bs eigusm` il diias, stbtkilmry, crmmtklc gbr`sbl` tfml b``m` ouskg ti kts priùgt pirteihki bl` bhsi stbrtm` tfm trml` iestigaklc gurkis, tiys, oivkms, cboklc, Pmgflihicy priùgts bl` itfmr cketktmos. ;btmciry akhhmrs kl bhh eigus gbtmcirkms5 ?blòbra@s E6> ks tfmrblcm bl` `mptf ie kts stigas.


15/20

?bl`obra gurrmlthy `mbhs ktf tfm eihhiklc pri`ugt hklms tfbt gbtmr ti tfmlmm`s ie bhh bcm criups/ 5

iiasOusk%Oivkms 4 CboklcWtbtkilmryObcb:klmsCk)ts7iom stirmPm%f 0ilmPiys


16/20

6tbr dbzbbr

1ypmrobramts hkam 6tbr bzbbr brm gfblcklc tfm by pmiphm sfip eir tfmkrcrigmrkms bl` fiusmfih` mssmltkbhs. >miphm fi usm` ti vkskt tfm higbh sfips bl`

vmcmtbdhm obramt ermqumlthy brm li duyklc bt fypmrobramts sugf bs 6tbr bzbbrtfbt ieemr gustiomrs b vbrkmty ie priùgts bt beeir`bdhm prkgms, kl b gioeirtbdhmmlvkrilomlt. ut fkhm beeir`bdkhkty ks b dkc ebgtir eir gustiomrs, tfmy bhsi smmavbhum bl` qubhkty fkgf tfmy ali tfmy khh cmt bt 6tbr bzbbr, b Pbtb mltmrprksm.Pfks stirm ieemrs gustiomrs bl mghmgtkg brrby ie priùgts tfbt klghu`m stbphm eii`s,dmvmrbcms, fmbhtf bl` dmbuty priùgts, vmcmtbdhms, erukts, `bkry priùgts,

gilsuomr mhmgtrilkgs bl` fiusmfih` ktmos bt tfm oist beeir`bdhm prkgms. 6tbrbzbbr bhsi klghu`ms b hbrcm rblcm ie ebsfkilbdhm kl5fiusm cbromlts eir oml,ioml bl` gfkh`rml, m#ghuskvmhy bvbkhbdhm bt tfm stirm.


17/20

(l)klktk Tmtbk*

Kleklktk )mtbkh ipmrbtms b lbtkilbh gfbkl ie ouhtk5drbl` mhmgtrilkgs stirms ul`mrtfm drbl` lbom ;riob. Kt ks b fihhy ilm` sudsk`kbry ie Pbtb 6ils, tfmfih`klc giopbly ie tfm Pbtb Criup.

Pfm giopbly fbs b tmgflkgbh bl` siurgklc bcrmmomlt ktf Bustrbhkbl rmtbkhckblt Miihirtfs. El`mr tfm brrblcmomlt Kleklktk )mtbkh ils bl` ruls rmtbkh

ipmrbtkils kl Kl`kb fkhm Miihirtfs privk`ms tmgflkgbh suppirt bl` strbtmckgsiurgklc ebgkhktkms tfriucf kts chidbh lmtira.

Pfm ;riob gfbkl ie stirms ieemrs, kl `keemrmlt gktkms ie Kl`kb, b k`m rblcm iegilsuomr mhmgtrilkgs pri`ugts bgriss gbtmcirkms bl` drbl`s. Pfm stirms brmsprmb` ivmr %0,$$$ ti 0$,$$$ sq et bl` fbvm oirm tfbl ,$$$ pri`ugts bl` %!$

drbl`s kl mkcft gbtmcirkms/ fiom mltmrtbklomlt, sobhh bpphkblgms, fktm cii`s,gioputmrs, giooulkgbtkil, ouskg, kobcklc bl` cboklc sietbrm.


18/20

;riob ks Kl`kb@s ekrst lbtkilbh, hbrcm eirobt, spmgkbhkst rmtbkh gfbkl eir gilsuomrmhmgtrilkgs bl` `urbdhms fmrm ilm gbl sfip eir $$$ pri`ugts bgriss mkcftgbtmcirkms kl b irh`5ghbss bodkmlgm.;riob ks prioitm` dy Kleklktk )mtbkh ?t`, b %$$ sudsk`kbry ie Pbtb 6ils.Miihirtfs, ilm ie tfm irh`s hmb`klc rmtbkhmrs, privk`ms tmgflkgbh bl` strbtmckgsiurgklc suppirt, mlsurklc tfbt yiu duy litfklc dut tfm dmst.

;riob@s ekrst stirm ipmlm` il


19/20

rbl` 'fk*isipfy8Ke smrvkgm bsl@t kopirtblt.8Ke tmgflihicy bsl@t giophm#.8Ke vbrkmty bsl@t gileusklc.8Mm iuh` fbvm li rmbsil ti dm kl dusklmss.8Mm fmhp yiu duy.

;riob fbs stirms higbtm` kl Ouodbk, -bvk Ouodbk, >ulm, Bfom`bdb`,Db`i`brb, 6urbt, 1y`mrbdb`, mlcbhiiru J *mhfk -;).


20/20

)memrmlgms/5

8.tbtb.gio8.griobrmtbkh.gio8.hbl`obrailtfmlmt.gio8.oymstsk`m.gio

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TATA Retail Division