task 8.doc

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St Ursulas College KingsgroveCompetency Assessment Notice

VET Framework: Retail Services

SIRXSLS001A Sell Products and ServicesSIRXSLS002A Advise on products and services

Assessor / Teacher:

Date due:

Student Name:

The Task:

1. Using the information you have been given develop, a role play where you the Salesperson. You arerequired to sell an appropriate Camera to one of the following customers (played by the teacher ) asdecided by the teacher, using your knowledge of the selling process and the importance of accurateinformation about products and services. Students must be prepared to sell a Camera to any one of thefollowing.

A university students about to travel overseas

A retired couple who know little about cameras but are going on a cruise

A young gentleman wanted to buy a gift for his girlfriend. He is proficient in Photography.

A mum whose 1st Child is just about to start school.

2. At the completion of your role play assess yourself as Competent or Not Yet Competent (NYC). If yougive yourself an NYC explain why and how your could improve.

Assessor Instructions

Students are given a range of goods within a particular line. For example i-pods, Digital Cameras. Anyitems where there is a variety of goods with different price range and features is highly recommended. Anexample of items is attached in 6 Digital Cameras ranging in price and features.

Possible Add on Sales would include but are not limited to.

Camera Bag

Batteries

Tri Pod

Camera ClassesOther features available

Discount for Cash

12 month interest free period

Employability skills to be developed

Communication: obtaining and relaying information to the customers

Problem Solving: recognising and solving a customers problems

Initiative and enterprise: observing opportunities to add on sales and selling up

Teamwork: obtaining information through staff training and discussionSelf- management: having knowledge and confidence in their own ideas and visions

Learning: applying learning to technical issues

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C Competent, NYC Not Yet Competent

Elements of Competencyto be Assessed:

Performance Criteria:C

NYC

SIRXSLS001A Sell Products and Services

1.Apply product knowledge

1.1 Demonstrate knowledge of the use and applicationof relevant products and services according tostore policyand legislative requirements.

1.2 Developproduct knowledge by accessingrelevant sources of information.

2.Approach customer 2.1 Determine and apply timing of customerapproach

2.2 Identify and apply effective sales approach.2.3 Convey a positive impression to arouse

customer interest2.4 Demonstrate knowledge of customer buying

behaviour.3.Gather information

3.1 Apply questioning techniques to determinecustomer buying motives.

3.2 Use listening skills to determine customer

requirements.

3.3 Interpret and clarify non-verbal communicationcues.

3.4 Identify customers by name where possible.

3.5 Direct customer to specific merchandise.4.Sell benefits

4.1 Match customer needs to appropriate productsand services.

4.2 Communicate knowledge of products features andbenefits clearly to customers.

4.3 Describe product use and safety requirements tocustomers.

4.4 Refer customers to appropriate product specialistas required.

4.5 Answerroutine customer questions aboutmerchandise accurately and honestly or refer tosenior sales staff.

5.Overcome objections 5.1 Identify and accept customer objections.

5.2 Categorise objections into price, time andmerchandise characteristics.

5.3 Offer solutions according to store policy.

5.4 Applyproblem solvingto overcome customerobjections.

6.Close sale 6.1 Monitor, identify and respond appropriately tocustomer buying signals.

6.2 Encourage customer to make purchase decisions.

6.3 Select and apply appropriate method of closingsale.

7.Maximise sales opportunities 7.1 Recognise and apply opportunities for makingadditional sales

7.2 Advise customer of complementary products orservices according to customers identified need.

7.3 Review personal sales outcomes to maximisefuture sales.

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SIRXSLS002A Advise on products andservices

1. Develop product and service knowledge

1.1 Develop and maintainproduct knowledgeaccording to store policyand legislativerequirements.

1.2 Convey product knowledge to otherstaffasrequired.

1.3 Research and apply comparisons betweenproducts and services.

1.4 Demonstrate knowledge of competitors productand service range andpricing structure.

2. Recommend specialised products orservices

2.1 Evaluate merchandise according to customerrequirements.

2.2 Demonstrate features and benefits of productsand services to customerto create a buyingenvironment.

2.3 Apply detailed specialised knowledge of productto provide accurate advice to customers.

Assessor / Teacher Comment:

Signature: .. Date: .

Student Comment:

Signature: .. Date: .

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Canon7 megapixel PowerShot in Blue

$179

Model No. PSA470BLUEDescriptionThe PowerShot A470 offers great value without compromising on features. Availablein four fun colours, it's got everything your family needs to truly capture life's specialmoments. Simply point and shoot.

SpecificationsDigital Zoom (x) 4

Dimensions (mm) Depth 40.7

Dimensions (mm) Height 55.1

Dimensions (mm) Width 104.8

Effective Pixel Count (megapix 7.1

Inbuilt Flash Yes

Inbuilt Screen Size (Inches) 2.5

Macro Function Min Focus Dista 10

Max Horizontal Resolution (pix 3072Max Vertical Resolution (pixel 2304

Memory Card Type(s) Secure Digital/SDHC/MultiMedia Card/MMCp

Movie Function Yes

$179
http://www.binglee.com.au/WMS/Upload/Images/Products/CAN/PSA470BLUE.jpg

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Optical Zoom (x) 3.4

Optical Zoom Max Range (mm)-

132

Optical Zoom Min Range (mm) - 38

PictBridge Compatible Yes

USB Connectivity Yes

Weight (grams) 165

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Olympus8 megapixel 5x zoom in Black

Model No. FE310BLACK

$199
http://www.binglee.com.au/WMS/Upload/Images/Products/OLYMPU/FE310BLACK.jpg

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DescriptionFun and Easy with 5x Zoom! When it comes to capturing the images ofyour life, don't settle for second-rate pictures. The FE-310 boasts 8.0megapixels to give you high-quality shots and a 5x optical zoom range thatprovides great flexibility when shooting at a distance. Meanwhile, the 2.5"LCD makes it easy to frame and review your pictures. Olympus FaceDetection Technology ensures that your subject's faces are always perfectlyexposed.

Autofocus Yes

Digital Zoom (x) 4



Dimensions (mm) Width 93

Effective Pixel Count (megapix 8

Image Stabiliser Yes

Inbuilt Flash Yes



Max Horizontal Resolution (pix 3264

Max Vertical Resolution (pixel 2448

Memory Card Type(s) xD Picture Card

Movie Function Yes

MP3 Playback No

On-Board Memory (GB) N/AOn-Board Memory (MB) 20.5

Optical Zoom (x) 5


185




Voice Tag Recording Yes

Weight (grams) 140

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Nikon7.1 megapixel Coolpix in aluminiumbody

$9

Model No. COOLPIXS200DescriptionWith its advanced functions wrapped comfortably into a super-thin aluminum body

measuring just 18.5mm*, the COOLPIX S200 blends classic camera design withsophisticated styling. And its quality materials and construction are instantlyrecognizable when taken into the hand.Specifications

Autofocus Yes

Digital Zoom (x) 4






Inbuilt Flash Yes


$299

click to view larger imageemail to a friendprint this page
http://www.binglee.com.au/WMS/Upload/Images/Products/NIKON/COOLPIXS200.jpgmailto:?subject=Nikon:%207.1%20megapixel%20Coolpix%20in%20aluminium%20body&body=www.binglee.com.au/Product.aspx?id=1439http://www.binglee.com.au/WMS/Upload/Images/Products/NIKON/COOLPIXS200.jpgmailto:?subject=Nikon:%207.1%20megapixel%20Coolpix%20in%20aluminium%20body&body=www.binglee.com.au/Product.aspx?id=1439http://www.binglee.com.au/WMS/Upload/Images/Products/NIKON/COOLPIXS200.jpg

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Memory Card Type(s) Secure Digital

Movie Function Yes

On-Board Memory (MB) 20

Optical Zoom (x) 3


114


Total Pixel Count (megapixels) 7.41


Weight (grams) 125

Casio10 megapixel 2.6 inch LCD inPink

$499

Model No. EXZ1050PKDescription10.1 Megapixel Digital Still Camera Autofocus 3x Optical Zoom 4x Digital ZoomPictBridge Compatible Image Stabiliser Voice Tag Recording Inbuilt Flash USBConnectivity

$499
http://www.binglee.com.au/WMS/Upload/Images/Products/CASIO/EXZ1050PK.jpg

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Specifications

Autofocus Yes

Digital Zoom (x) 4






Inbuilt Flash Yes


Macro Function Min Focus Dista 80.00



Memory Card Type(s) Secure Digital/SDHC

Movie Function Yes

MP3 Playback No

On-Board Memory (MB) 15.4

Optical Zoom (x) 3


114



Total Pixel Count (megapixels) 10.3



Panasonic10 megapixel 12x zoom

$879

$879
http://www.binglee.com.au/WMS/Upload/Images/Products/PANA/DMCFZ50K.JPG

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Model No. DMCFZ50KDescription10.1 megapixel digital still camera with 12x optical zoom. High ISO up to 1600.Optical image stabiliser and intelligent ISO control for blur free photos. Venus EngineIII image processing. 2" variable and LCD Screen.Specifications

Autofocus Yes

Digital Zoom (x) 4Dimensions (mm) Depth 142





Inbuilt Flash Yes

Inbuilt Screen Size (Inches) 2


Max Horizontal Resolution (pix 3648Max Vertical Resolution (pixel 2736

Memory Card Type(s) Secure Digital/SDHC

Movie Function Yes

MP3 Playback No

Optical Zoom (x) 12


420


PictBridge Compatible YesTotal Pixel Count (megapixels) 10.4



Weight (grams) 668

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Nikon12.3 megapixel DSLR body only

$2,898

Model No. D300BODYDescriptionCombining innovative Nikon technologies with advanced new features and precisionengineering, the D300 delivers the ultimate blend of DX-format performance.Specifications

Auto-Exposure Bracketing Funct Yes

Autofocus Yes

Camera Body Weight (grams) 825

Dimensions (mm) Depth 74

Dimensions (mm) Height 114

Dimensions (mm) Width 147

Effective Pixel Count (Megapix 12.3

External Flash Connector Yes

Inbuilt Flash No

Included Battery Type Lithium Ion

Interchangeable Lens Yes

LCD Screen Size (Inches) 3


Max Shutter Speed (1/Second) 8000


Memory Card Type 1Compact Flash TypeII

Memory Card Type 2 Compact Flash Type I

Memory Card Type 3 Micro Drive

Min Shutter Speed (Seconds) 30

Self-Timer Yes

$2898
http://www.binglee.com.au/WMS/Upload/Images/Products/NIKON/D300BODY.jpg

Documents

task 8.doc