Upload
saad-khan
View
329
Download
0
Embed Size (px)
Citation preview
F. Adames | R. Juri | S. Khan | S. Kumar | F. Miranda | M. Preciado
TARGET LIFEThe new experience
EXECUTIVE SUMMARY.
Aspiration: Increase growth and penetration in Manhattan, NY., by applying a sustainable solution that can be
progressively applied to other downtown areas of dense mega cities.
Recommendation: Open 3 Target Life stores in Midtown, Upper East and Upper West Manhattan respectively 4 Pop-up stores in high foot traffic areas Improve brand experience through localization, customization and digitization to drive Omni-channel fulfillment
Benefits: ROI of 33% and NPV of $15 M is expected from the project assuming that profit stream from Manhattan is 10X
the Avg. US store (Breakeven 7.52X).
OUR GUESTS.
Midtown...$85,000.00
$90,000.00
$95,000.00
$100,000.00
Upper West Side$85,000.00
$90,000.00
$95,000.00
$100,000.00
$105,000.00
$110,000.00
Upper East Side$85,000
$90,000
$95,000
$100,000
$105,000
Median Income of Households 25-44 Average Household Expenditure
REFER TO EXHIBIT 1-2
Manhattan is above national average ($51,100) in annual expenditure which makes it attractive through our target guest segment.
IMPROVE & INCREASE BRAND EXPERIENCE.
Social generation Adventure seeking Convenience
Boutique Store Experience
Integrate a boutique store experience in Target Life for each category
Localization of store format and assortment in Manhattan neighborhoods
Augmented Reality pop-up stores Omni-channel fulfillment from each store
Social generation Technology oriented Rely on reviews Influence other generations
In-Store Digitization Touch screens to design their space Touch screens in trial rooms and style section
Like discounts & shopping Family & values driven
Advanced Loyalty Program
Reward guests for actions and engagement Customized perks for in-store, mobile and online
purchases
GUEST CHARACTERISTICS SOLUTIONS TACTICS
REFER TO EXHIBIT 3
3 Target Life stores in Midtown, Upper East and Upper West Manhattan.
Target Life store size is 30k sq. feet.
TARGET LIFE.
Build a playroom for kids and comfort café for parents/ mothers
BABIES & KIDS:IMPROVE IN-STORE EXPERIENCE.
BOUTIQUE STORE EXPERIENCE
In-store Farmer’s Market Have ‘specialized’ local chefs prepare small dishes for
guests to try & buy the ingredients in store
Ready-to-eat packaged foods & ingredients in racks
“Be a Master Chef” allows guests to view and try the
Chef’s special ingredients and supplies used for the day
GROCERY:IMPROVE IN-STORE EXPERIENCE.
BOUTIQUE STORE EXPERIENCE
• Sell FitBit through Target Life• Grant guests rewards for doing healthy activities and tracking through FitBit
• Barcode scanner of Fooducate calls up information on nutritional value not shown on food label
• Grant reward points for buying products rated and recommended by Fooducate
• Guests can track workouts from all fitness apps and wearable devices (FitBit to RunKeeper) in one place and earn reward points on it
• Guests can encourage their friends to set and reach their fitness goals• Beacons can be used to suggest related health products for Target Life guests
WELLNESS:INCREASE GUEST ENGAGEMENT.
BOUTIQUE STORE EXPERIENCE REFER TO EXHIBIT 5
Display model rooms (3m x 3m) with Home Brands
STYLE / HOME FURNISHINGS:IMPROVE IN-STORE EXPERIENCE.
BOUTIQUE STORE EXPERIENCE
TOUCH SCREENS:IMPROVE IN-STORE EXPERIENCE.
Guests can browse the whole catalogue in-store near every isle
and for every category The screens will also include product ratings and reviews from
other guests
Guests can rate the products themselves immediately
Incorporate “Design your space”, “Create your look” and “Be a
Master Chef” into all platforms (mobile, online & in-store touch
screens)
IN-STORE DIGITIZATION
“Design your
space”
“Create your look”
Target App
REFER TO EXHIBIT 6IN-STORE DIGITIZATION
Rewards for your Family. Eg: Grant “500 reward points” for family member’s birthdays.
Earn reward points from “FitBit”, “Fooducate” and “Everymove” and redeem for any
Target Life purchases.
Reward points for every dollar spent either in-store, online or mobile. Guests will receive
a voucher of $50 when they reach 5000 points.
GUEST LOYALTY PROGRAM & REWARDS.
ADVANCED LOYALTY PROGRAM
AUGMENTED REALITY POP-UP STORES: CREATE BRAND PRESENCE.
Pop-up Target Life will allow guest to experience
Target in different locations around the city Target Life hosts Pop-up locations can target on-the-go guests Tablets with access to catalogue of Target products
to buy instantaneously Orders in pop-up store for delivery only Use as a pick-up locations in partnership with
Curbside
One underground Target Life store in Midtown: Partnership with MTA to renovate abandoned subway
station Creating brand presence by integrating iconic Manhattan
history
UNDERGROUND TARGET LIFE.
PROS Prime location High foot traffic Enhance brand
personality Increase exposure by
boosting experience
CONS Dependency on MTA Unknown timeline and
cost
REFER TO EXHIBIT 4
An ROI of 33% and NPV of $15 M is expected from the project assuming that profit stream from Manhattan is 10X the Avg. US store (Breakeven 7.52X).
LEASING THE STORE SPACE IS THE VIABLE OPTION TO ENTER THE MANHATTAN MARKET.
REFER TO EXHIBIT 7-9
SUMMARY.
THANK YOU.
Manha
ttan
Downto
wn Man
hatta
n
Upper
East S
ide
Midtow
n Man
hatta
n
Upper
West S
ide0%
10%
20%
30%
40%
50%
60%
18%
8%15%
9%
18%
32%
22%
47%
27%
40%
8% 9%
19%
31%
22%
53% 52%56%
52% 54%
Population Demographics
Household with ChildrenMarried CouplesTotal labor force participation rateFemale Population
EXHIBIT 1. DEMOGRAPHICS
Manhattan Downtown Manhattan Upper East Side Midtown Manhattan Upper West Side$0
$30,000
$60,000
$90,000
$120,000
$150,000
$180,000
$87,123
$174,004
$90,472 $95,744
$93,449 $85,590
$106,130 $102,527
$89,626
$104,427
Median income of households 25-44 Average household expenditure
EXHIBIT 2. INCOME/EXPENDITURE
Superior Inputs
Superior Collaborators
Superior Data & Insights
Superior Offering & Branding
Superior Target
Sources of competitive advantage
Product Leadership“Best Product”
Operational Excellence“Best Total Cost”
Customer Intimacy“Best Customer Relationship”
Functional
Emotional Experiential
EXHIBIT 3. IMPROVE & INCREASE BRAND EXPERIENCE.
London• Transport for London is inviting companies to transform abandoned tube stations. • Network worth of abandoned stations is approximated at 3.6 B pounds.• Old London Ground company working on repurposing Stations and tunnels into
clubs, hotels, retail stores, malls and tourist attractions.
Paris• Museum D’orsay repurposed train station into an art Gallery• Subway stations being repurposed into public attraction in planning phase
New York • High Line Park in Manhattan, community and government project to use Highline as
a Park, initial costs were 150 million. High community support and being extended with theaters and other outlets
Strong potential: Below Waldorf Astoria
EXHIBIT 4. UNDERGROUND TARGET LIFE
EXHIBIT 5. MILLENNIAL GUESTS ARE HIGHLY RELIANT ON MOBILES WHILE SHOPPING IN-STORE AS WELL.
Beacons: Low-cost hardware with low-energy Bluetooth connections to transmit messages or prompts directly to mobiles.
Greet guest with personalized messages.Prompt about latest promotions and products based on
search history.Drive mobile purchasing based on promotions or prompts.When guests pick up in-store, beacons can be used to
transmit information on related products for additional purchases.
In-store navigation and product reviews based on real-time analytics.
EXHIBIT 5A.
Design Your Space• Allow guests to design their room with Target home brands on touch
screens in-store• The space will be the same as the model room in store• Drag & drop the products on a blank space to design their own• “Add” all the liked products directly to the cart (Mobile app + Online
account)• Order products in-store/ mobile app and “Add” delivery to home
Create Your Look• Allow guests to browse different patterns, sizes or colors of an
apparel• Guests can pair one product with another (Eg: One shirt with
different denims or jewelry)• Guests can also do this for babies and kids category• In trial room and near the apparel section, guests can create their
look and browse through related products
TARGET APP
EXHIBIT 6.
EXHIBIT 7. RENTING
Outflows Year 0 Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10Store 1Building/store rent -$2,238,000.00 -$2,305,140.00 -$2,374,294.20 -$2,445,523.03 -$2,518,888.72 -$2,594,455.38 -$2,672,289.04 -$2,752,457.71 -$2,835,031.44 -$2,920,082.39 -$3,007,684.86Set up cost -$900,000.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00Store 2Building/store rent -$2,238,000.00 -$2,305,140.00 -$2,374,294.20 -$2,445,523.03 -$2,518,888.72 -$2,594,455.38 -$2,672,289.04 -$2,752,457.71 -$2,835,031.44 -$2,920,082.39 -$3,007,684.86Set up cost -$900,000.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00Store 3Building/store rent -$2,238,000.00 -$2,305,140.00 -$2,374,294.20 -$2,445,523.03 -$2,518,888.72 -$2,594,455.38 -$2,672,289.04 -$2,752,457.71 -$2,835,031.44 -$2,920,082.39 -$3,007,684.86Set up cost -$900,000.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00Pop upsTen Pop up stores -$200,000.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00Rent Pop up stores -$50,000.00 -$51,500.00 -$53,045.00 -$54,636.35 -$56,275.44 -$57,963.70 -$59,702.61 -$61,493.69 -$63,338.50 -$65,238.66 -$67,195.82
TOTAL OUTFLOWS -$9,664,000.00 -$6,966,920.00 -$7,175,927.60 -$7,391,205.43 -$7,612,941.59 -$7,841,329.84 -$8,076,569.73 -$8,318,866.83 -$8,568,432.83 -$8,825,485.82 -$9,090,250.39
Inflows Year 0 Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10Store 1Profit flow from store 1 $0.00 $3,819,240.00 $3,933,817.20 $4,051,831.72 $4,173,386.67 $4,298,588.27 $4,427,545.92 $4,560,372.29 $4,697,183.46 $4,838,098.97 $4,838,098.97Store 2Profit Flow from store 2 $0.00 $3,819,240.00 $3,819,240.00 $3,819,240.00 $3,819,240.00 $3,819,240.00 $3,819,240.00 $3,819,240.00 $3,819,240.00 $3,819,240.00 $3,819,240.00Store 3Profit Flow from store 3 $0.00 $3,819,240.00 $3,933,817.20 $4,051,831.72 $4,173,386.67 $4,298,588.27 $4,427,545.92 $4,560,372.29 $4,697,183.46 $4,838,098.97 $4,838,098.97Pop upsProfit flow from Pop ups stores $0.00 $254,616.00 $262,254.48 $270,122.11 $278,225.78 $286,572.55 $295,169.73 $304,024.82 $313,145.56 $322,539.93 $322,539.93
TOTAL INFLOWS $0.00 $11,712,336.00 $11,949,128.88 $12,193,025.55 $12,444,239.11 $12,702,989.09 $12,969,501.56 $13,244,009.41 $13,526,752.49 $13,817,977.86 $13,817,977.86
NET CASH FLOWS -$9,664,000.00 $4,745,416.00 $4,773,201.28 $4,801,820.12 $4,831,297.52 $4,861,659.25 $4,892,931.83 $4,925,142.58 $4,958,319.66 $4,992,492.05 $4,727,727.47
EXHIBIT 8. ACQUIRING
Outflows Year 0 Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10Store 1Building/store Investment -$60,000,000.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00Store 2Building/store Investment -$60,000,000.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00Store 3Building/store Investment -$60,000,000.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00Pop upsTen Pop up stores -$200,000.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00Rent Pop up stores -$50,000.00 -$51,500.00 -$53,045.00 -$54,636.35 -$56,275.44 -$57,963.70 -$59,702.61 -$61,493.69 -$63,338.50 -$65,238.66 -$67,195.82TOTAL OUTFLOWS -$180,250,000.00 -$51,500.00 -$53,045.00 -$54,636.35 -$56,275.44 -$57,963.70 -$59,702.61 -$61,493.69 -$63,338.50 -$65,238.66 -$67,195.82
Inflows Year 0 Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10Store 1Profit flow from store 1 $0.00 $3,819,240.00 $3,933,817.20 $4,051,831.72 $4,173,386.67 $4,298,588.27 $4,427,545.92 $4,560,372.29 $4,697,183.46 $4,838,098.97 $64,983,241.93Store 2Profit Flow from store 2 $0.00 $3,819,240.00 $3,933,817.20 $4,051,831.72 $4,173,386.67 $4,298,588.27 $4,427,545.92 $4,560,372.29 $4,697,183.46 $4,838,098.97 $64,983,241.93Store 3Profit Flow from store 3 $0.00 $3,819,240.00 $3,933,817.20 $4,051,831.72 $4,173,386.67 $4,298,588.27 $4,427,545.92 $4,560,372.29 $4,697,183.46 $4,838,098.97 $64,983,241.93Pop upsProfit flow from Pop ups stores $0.00 $254,616.00 $262,254.48 $270,122.11 $278,225.78 $286,572.55 $295,169.73 $304,024.82 $313,145.56 $322,539.93 $332,216.13
TOTAL INFLOWS $0.00 $11,712,336.00 $12,063,706.08 $12,425,617.26 $12,798,385.78 $13,182,337.35 $13,577,807.47 $13,985,141.70 $14,404,695.95 $14,836,836.83$195,281,941.9
3
NET CASH FLOWS -$180,250,000.00 $11,660,836.00 $12,010,661.08 $12,370,980.91 $12,742,110.34 $13,124,373.65 $13,518,104.86 $13,923,648.01 $14,341,357.45 $14,771,598.17$195,214,746.1
1
EXHIBIT 9. ASSUMPTIONSTotal Sales in 2013 $72,596,000,000.00Sales by Sq Ft 254,243,000.00Sales by Sq Ft $285.54Assumed Faltor in Manhattan (X) 10Sales by Sq Ft in Manhatan $2,855.38Total Profit in 2013 $1,971,000,000.00Profit per Sq Ft $7.75Store 1 Store cost (sq ft) 30,000.00Store 2Store cost (sq ft) 30,000.00Pop-up storesNumber of Pop Ups stores 4Cost of a Pop Up Store -$50,000.00Por up Size (sq ft) 500Sales by sq ft (proyected 2015) $309.00Sales by sq ft in Manhattan (2015) 3090Net Profit Margin 4%Profit by sq ft in Manhattan (2015) 123.6Income/cost growth rate 3%Commetcial Rent price per Sq FT in manhattan $74.60Pop up Rent price per Sq FT in Manhattan $25.00
POLITICAL
SOCIAL
• Health regulations, taxes on food products impacting sales or margins for retailers.
•High sensitivity to economic cycles (taxation, Interests rate and economic growth) •Strong competitive landscape requires differentiation to survive.•Labor cost is the biggest operating expense.•Less disposable income shifting consumption from luxury items to value brands.•Target owns 86% of the building where the store is located so its exposed to real estate fluctuations.
• Health awareness and Organic trend.• Bulk Shopping to One stop shopping.• Social media influence and mobile shopping
ECONOMIC
PESTLE ANALYSIS.
TECH
ENVIRON.
LEGAL
• Online trend where differentiation is key.• Self-service checkout points.• Mobile and Digital tools.
• Any legislation that affect price.
• Reduction of carbon footprint.• Minimize waste.
PESTLE ANALYSIS.