Taobao English Shopping Instruction

China Online Shopping EasyTaobao English Instruction for Laowai/ 老外

http://english-taobao.com

By ： English Taobao

Register注册

Alipay Activation激活支付宝

Buying购买

Payment付款

Receiving & Feedback收货 & 评价

Search item搜索商品

www.taobao.com

Need Help? [email protected] http://english-taobao.com

http://english-taobao.com/


mailto:[email protected]?subject=Need%20Help%20Taobao%20Shopping


http://www.taobao.com/


Step 1Step 1

Get your Taobao ID取得你的淘宝账号

Register注册

Need Help: [email protected] http://english-taobao.com

1 2 3 4 5 6 7

Click it to register 点击注册

www.taobao.com



1 2 3 4 5 6 7

Choose the email register选择邮箱注册

Email register


1 2 3 4 5 6 7

Your Email

Create your user ID

Create your password

Re-enter your password

Enter the verification code

Mix of letter, number or symbols

5-10 characters, English or Chinese

accept the user agreement, and CONTINUE

同意协议，提交注册

Click it. You can create an Alipay account synchronously

If it show this means your ID/password is unavailable If it show this means your ID/password is unavailable


Active Taobao Account1 2 3 4 5 6 7

Go to your email inbox, you will receive a letter as below.登录你的注册邮箱，你将收到

下面这样的一封信



1 2 3 4 5 6 7

Click the link to finish the register

点击链接，完成注册


Congratulations!, register is finished!Your Taobao ID is szwuyuan. This ID is also available for Taobao WangwangThe account ID of Alipay is [email protected], the password is same with your Taobao password.

Taobao Wangwang is an online chatting tool, many people use it for buying and selling on Taobao, you can also use MSN [email protected] or any chatting tool with seller.)

You will see the letters like this.The register is finished.

你会看到下面这样的文字，注册就完成了。

1 2 3 4 5 6 7


1 2 3 4 5 6 7

When you go to Taobao next time. Click here to log in

下次来淘宝的时候，点击这里进行登录

Your Taobao ID

PasswordClick it. You can login automatically within two weeks.

Click here to log in点击这里进行登录


Alipay Activation激活支付宝

Step 2Step 2


1 2 30

Why you need the Alipay?为什么需要支付宝？ Make your deal safeMake your deal safe

1 2

3

4 5

12345

Buyer pay the money to Alipay 买家将钱付给支付宝Alipay announces seller buyer has paid 支付宝通知卖家买家已付钱Seller sent the item to buyer 卖家发货给买家Buyer receive the item. Announce Alipay the item is ok 买家通知支付宝已经收到货，商品没问题Alipay transfer the money to seller 支付宝将钱转付给卖家

If the item is not ok, buyer communicate with seller about the return.when sell agree to return, Alipay will give the money back to buyer. After which, buyer deliver the item back to buyer.如果买家认为商品有问题，需要与卖家进行沟通。当卖家同意退货后，支付宝将把货款还给买家。买家再将商品邮寄回卖家。


http://www.gettyimages.cn/index/showmid/photoid/3530346.html


1 2 30

After log in, click “my Taobao” on the top of the web page.

登录淘宝后，点击页面上方的“我的淘宝”


1 2 30

Alipay account management

ID management

Click here to activate the Alipay点击这里激活支付宝


1 2 30

User type

Your name

Certificate type

Certificate No.

Your Alipay accountYour Alipay password

Re-enter your Alipay password

Alipay payment password

Re-enter Alipay payment password

Security question

Security answer

Mobile number

Landline number

Chose the left one—personal, right is companyWrite your passport name

Choose 2nd choice “ 护照” --passport

This is the Alipay account you have register

Same password with Taobao is recommendedThe payment password need to be different

With the Alipay password.

If you can’t read any Chinese, just choose the 1st question. And write some English words in the Answer

Write your mobile number OR Landline number

Click here after the information is ready

信息填好后，点这里Need Help: [email protected] http://english-taobao.com

Congratulations! You have been the member of Alipay, your account is [email protected]

Your Alipay account is ok.你的支付宝账号已经激活。


Step 3Step 3

Search item搜索商品


1 2 3

Search the item here 可以再这里搜索OR

find in the list 在列表里搜索


1 2 3

You can sort the items by some type.可以根据几种方法排列商品

Gallery Price ： lowest first

Credit of the seller Sales unitsPrice range Location


You can communicate with seller by Taobao Wangwang. Taobao Wangwang is an online chatting tool, many people use it to contact with seller, you can also use MSN or any chatting tool to communicating with seller.

Taobao Wangwang download addresshttp://download.im.alisoft.com/AliIm_taobao_baidu.php

click it, the Taobao Wangwang is startup

automatically, if it is available in your computer.


Some tips

http://download.im.alisoft.com/AliIm_taobao_baidu.php

http://download.im.alisoft.com/AliIm_taobao_baidu.php


You can collect the item in your Watch List.

你可以将商品放到收藏夹中

You can read other buyer’s comments here

可以点击这里查看别的买家的评价

Some tips

You can click here on the homepage of Taobao to go to your watch list

你可以点击首页的这里，进入你的收藏夹

Step 4Step 4

Buying 购买

single orderMethod 1


click it after set the variable of the item

选择好商品的后，点击这里

Buy it now

1 2

Set the variable of the item, like color, size, etc.

The amount you want to buy

single orderMethod 1


Confirm the order information确认订货信息

Choose this if you have had address information

Province CityPost No.

Address

Name

Landline No.

Mobile No.

District

Purchasing amount

Delivery method

Message to seller

Verification code

Price

Click here after confirm the information.

1 2single orderMethod 1


Step 4Step 4

Buying 购买

combine the orders

Method 2


Put it in the shopping cart

If you buy more than one item, click it to put the item to the shopping cart, and continue

shopping.如果买多件商品，点击这里将商

品放入购物车，继续购物

Set the variable of the item, like color, size, etc.

The amount you want to buy

1 2 3 4 5combine the

ordersMethod 2


The Item is put into shopping cart!There is 1 item in the shopping cart now. 111RMB in total

Check out Close

If you have got all item, click here to check out

如果所有商品都选择好了，点击这里去结账。

If you want to continue shopping, click here to close

this page and continue.如果还想继续选东西，点击这

里关闭这个页面


ordersMethod 2


Choose all

Check out now

Choose others

Confirm tick here to check out all the item

确认选择了这里，以便一起付款

Click here to check out点击这里付款

Click here you can continue shopping before check out.

点击这里，可以继续购物。


ordersMethod 2


Province City Post No.

Address

NameLandline

No.Mobile No.

Confirm Pre step

District


ordersMethod 2


Confirm your address and other information at the first time in Taobao.第一次在淘宝购物，需要填写收货信息。

Confirm the order and click here确认订单，点击这里


ordersMethod 2


Confirm the price and confirmed.确认价格，购买。

Step 5Step 5

Payment付款



1

In this step, it is Alipay you pay the money to, not seller. Alipay will refund to you, if there is any problem in the deal.if you havn't alipay,you can use Online banking or E-mail us help you pay.

There are many payment options, three are recommended.

Options Introduce Pro ConLakala

拉卡拉 Lakala is a POS machine in some chain convenient store.

Many Laowai use Lakala to pay.

waiter in the store can help you, if there is any query.

•Go out to pay, is it online shopping?•2 RMB at least additional to Lakala agency.

Online banking

网上银行Need a bank card in China. Indeed most Chinese use this method.

Just pay when you have a order, don’t need deposit fund.

Need to operation in Online banking for each order.

Alipay Balance

支付宝余额You need to Transfer money to Alipay in advance.

Suit for the buyer who shopping in Taobao many time in a month.

Need to deposit fund in Alipay in advance.




Choose “deposit card”, and then click the “detail”.选择“储蓄卡”后，点击“显示详情”。

deposit card

credit card

cashconsumption

cart

Option 1


Your city is: Beijing, there are 1200 convenience stores settled machine. DETAILSTEP 1: save the “order number”. You can write it in a paper, and also save in you mobile (free)

The commission charge is 1%, RMB2 at least and RMB50 at most.

STEP2: Go to convenience store. Find more locations

Order number 2010090725684462 Cost 139.00 RMB

Getting the order number, you can pay it in the Lakala location.记下交易号和金额，就可以去拉卡拉网点去付钱了。

Option 1


Option 2

deposit card

credit card

cashconsumption

cart

deposit card and credit card is available for payment.储蓄卡和信用卡都可以进行支付。

Choose the bank which you have the

card.选择你拥有卡的银行。

http://www.google.com.hk/imgres?imgurl=http://www.gdecs.com.cn/asblog/wp-content/uploads/2009/02/wangshangyinhang.jpg&imgrefurl=http://www.gdecs.com.cn/asblog/2009/02/guangzhou-foshan-boc-wangying-wenti/&usg=__F4DFF-WxC7IsnzR2ydCzKMqjcmM=&h=384&w=431&sz=23&hl=zh-CN&start=11&zoom=1&tbnid=L5u8wn2_od9OOM:&tbnh=112&tbnw=126&prev=/images%3Fq%3D%25E7%25BD%2591%25E4%25B8%258A%25E9%2593%25B6%25E8%25A1%258C%26um%3D1%26hl%3Dzh-CN%26newwindow%3D1%26safe%3Dstrict%26client%3Daff-5258%26sa%3DN%26channel%3Dclicksearch%26source%3Dog%26tbs%3Disch:1&um=1&itbs=1


Option 2

Login the internet bank to pay.

登录网银银行进行付款

You need to confirm your card has been launched online payment service. The specific operation is different between each bank. You can go to the bank or dial telephone bank to get help. Generally, the telephone bank is available for English service. 用储蓄卡或信用卡进行支付要确认你的卡已经开通了网上支付功能。具体的操作方式请仔细相应的银行，可以拨打电话进行咨询，一般的电话都有英文服务。

Bank Online banking-English Call centerBank of China 中国银行

http://www.boc.cn/en/index.html 95566

ICBC 工商银行 http://www.icbc.com.cn/icbc/sy/default.htm

95588

CCB 建设银行 http://www.ccb.com/en/home/index.html 95533BOC 交通银行 http://www.ccb.com/en/home/index.html 95559ABC 农业银行 http://www.abchina.com/en/default.htm 95599CMB 招商银行 http://www.cmbchina.com/ 95555CMBO 民生银行 http://www.cmbc.com.cn/index_en.shtml 95568CEB 光大银行 http://www.cebbank.com/Channel/87500 95595BOB 北京银行 http://www.bankofbeijing.com.cn/en/ 96169

http://www.google.com.hk/imgres?imgurl=http://www.gdecs.com.cn/asblog/wp-content/uploads/2009/02/wangshangyinhang.jpg&imgrefurl=http://www.gdecs.com.cn/asblog/2009/02/guangzhou-foshan-boc-wangying-wenti/&usg=__F4DFF-WxC7IsnzR2ydCzKMqjcmM=&h=384&w=431&sz=23&hl=zh-CN&start=11&zoom=1&tbnid=L5u8wn2_od9OOM:&tbnh=112&tbnw=126&prev=/images%3Fq%3D%25E7%25BD%2591%25E4%25B8%258A%25E9%2593%25B6%25E8%25A1%258C%26um%3D1%26hl%3Dzh-CN%26newwindow%3D1%26safe%3Dstrict%26client%3Daff-5258%26sa%3DN%26channel%3Dclicksearch%26source%3Dog%26tbs%3Disch:1&um=1&itbs=1


Alipay Address: https://www.alipay.com/user/logout.htm

You can save some money in the Alipay in advance. Pay the order with the money in Alipay in each deal.你可以再支付宝的账户中存一些钱，以后每次都用支付宝余额付账。

Alipay account

Password

login

Login in Alipay登录支付宝网站

Option 3

https://www.alipay.com/user/logout.htm

Sent Money To Alipay


Click the “Recharge”点击“立即充值”

Option 3


2 options are recommended.这里推荐 2中充值方法。

Location recharge Online banking recharge

1. Go to the Lakala location, deposit certain money into you Alipay account

2. get a recharge number3. Type the recharge number4. Confirm and delivery.

It is similar with the OPTION 1 PAYMENT- Lakala pay the order directly.

recharge number

Confirm

Option 3

1. Login online bank2. Recharge money to your Alipay account

It is similar with the OPTION 2 PAYMENT- Online Bank payment.

After the payment, see the “buy has pay the order”, means the payment is successful.当你看见“买家已付款”的信息，证明你已经付款成功了。

Lesson 6Lesson 6

Receiving & Feedback收货与评价


1 2 3 4 5

After login Taobao, you can click “bought item” to check the item you have shopped.

登录淘宝后，你可以通过点击”已买到的宝贝“查看你买到的商品


1 2 3 4 5

Seller have shipped the item

Detailed order

Check the distributionConfirm you have

get the item

After seller have shipped the item, you can click here to check the distribution situation.

当卖家发货后，你可以点击这里查看物流的情况

When you have received the item without any query, click here to confirm you have get the item.当你收到商品并且没有任何问题的时候，你就点击

这里确认收货



1 2 3 4 5

If you confirm receiving the item, Alipay will transfer the money to the seller. Please confirm you have received the item without any query!如果你确认收货，支付宝将会把货款给到卖家。当你收到货，且没有任何问题的时候，再进行此步。

Type your Alipay password here.输入你的支付宝密码

5




1 2 3 4 5

When the deal is successful, Taobao will invite you to give appraisal to the sell. Your comments will be referenced by other buyers.交易成功后，淘宝网会邀请你给这个卖家进行评价，你的评价也会作为其他买家以后在这个卖家的店里买东西的参考。

Click here to give appraisal点击这里进行评价


1 2 3 4 5

Matching level with the description

Serving level of the seller

Shipped time

Serving level of the express agency

Write the comments here.

Rate the item here

Good Fair Poor


All right, you can buy anything on Taobao now！ See More:http://Englishi-TaoBao.com


Documents

Taobao English Shopping Instruction