Email: tanuchadha12@gmail.com Mobile: 9836658658 Phone number: 9830261948 Permanent address: CD - 24,Sector -1, Salt Lake, Kolkata-700091

TANU CHADHA

CAREER OBJECTIVE:

Utilizing my potential and do constructive work in an organization of good repute and gather valuable experience in the process.

WORK EXPERIENCE:

Company: Blue Star LimitedDesignation: Senior Executive (Customer Service Department)Location: Eastern Region ( Kolkata, Asansol, Patna, North & South Bengal)Duration: 29th July 2013 to 20th November 2014

JOB RESPONSIBILITIES :

Responsible for AMC Delivery & Contract Marketing / After Sales activities in package, ductable split, air conditioner including BVRF, Precision air conditioners and Central plant Chillers.

Channel Marketing, Business Development, converting AMC business from sales data base, generating new business from not in contract customers, Quotations, Price Negotiation , Spares parts management, helping to the channel partner for chronic troubleshooting, monitoring preventive maintenance and break down (RAT & TAT) calls for warranty or AMC customers, maintaining Customer satisfaction index (CSI) and Dealer satisfaction index (DSI).

Develop channel partners by recruiting their technicians and engineers, arranging training program to develop their technical knowledge.

Aggressively identifying opportunities for new markets & contributing to accelerate Growth of Business.

Building & maintaining excellent P. R., Convincing for after Sale service business from prospective & existing customers.

ACHIEVEMENTS:

AMC Marketing / After Sales experience in HVAC&R industry/ Gathering knowledge in new products (BVRF, PCPA).

In-house training of “Channel Management, Business Etiquette & Presentation Skills, Time management, Business Communication Skills” from Blue Star Ltd.

Worked in SAP platform. Trained in SAP CRM and SAP.

PROFESSIONAL QUALIFICATION: POST GARDUATION : MBA :

SPECIALIZATION: Marketing (Major) ; Human Resource (Minor) MARKS OBTAINED: 7.18 CGPA YEAR: 2013 INSTITUTE: Jaipuria Institute of Management, Lucknow

PROJECT UNDERTAKEN (DURING MBA ) : PROJECT TITLE: Market Analysis of Three Wheeler Automobile Manufacturers to capture

trends for year 2012. PROJECT DONE FROM: Scooters India Ltd., Lucknow (ISO 9001:2000) DURATION OF THE PROJECT : 8 weeks

EDUCATIONAL QUALIFICATION:GRADUATION:

STREAM: B.COM UNIVERSITY: Avadh Girls’ Degree College, Lucknow, Lucknow University YEAR: 2010

POST GRADUATION: (MBA) SPECIALISATION: Marketing (Major) ; Human Resource (Minor) YEAR: 2013 INSTITUTE: Jaipuria Institute of Management, Lucknow

ACHIEVEMENTS EXTRA CURRICULAR ACTIVITIES : Certificate of Achievement by Kala Fest, ZEE Institute Of Creative Arts (2012) Actively participated in the Soft Skills Workshop conducted by ‘My Shiksha’ (2012) Active involvement as a volunteer for “The Art of Living” organization. Certificate of Accelerating Excellence (YES!+) Art of Living Workshop (2009) Certificate of Merit in Business Organization Exam, securing 75%, Lucknow University (2008)

HOBBIES AND INTERESTS:SwimmingTravelling

PERSONAL DETAILS:DATE OF BIRTH: 24th February 1989LANGUAGES KNOWN: English, Bengali, Hindi, PunjabiMARITAL STATUS: MarriedPARENTS: FATHER: Mr. J K Chadha (Director, Sikkim Manipal University,Franchisee, Lucknow &

ZEE Institute of Creative Arts) MOTHER: Mrs. Anita Chadha (Home maker)

REFERENCES: Shall be provided as and when required. ________________________(Tanu Saha) DATE: PLACE : Kolkata