Tammy Story1414 Weber Dr Apt B Indianapolis, IN 46227 (317) 854-2858 tammy.story@ymail.com

Education-University of Indianapolis – B.S. in Organizational Leadership and a Psychology Minor 2009

Professional SummaryCustomer service oriented professional with over 15 years of experience primarily in hospital and medical offices. Able to multitask and communicate with patients, staff, families, and medical team. Proven ability to manage offices and all necessary data, paperwork, and records. Adept at earning trust and confidence.

Areas of Expertise Customer Service Sales & Marketing Office Management Account Management Relationship Building Medical Terminology

Medicare Insurance Verification Event Coordination Policies and Procedures Scheduling Medical Admissions

EMR Inventory Control Statutes & Regulations Certified Home Health Aide

Professional Experience

Home Health Aide- Comforcare, Indianapolis, In 2016-present Caregiver

Medical Front Office- Allergy Partners of Indiana, Indianapolis, In 2015-2016 Check patients in and out Collect copays Schedule appointments

Front Desk- Kelly Services/ Colby Equipment, Indianapolis, In 2015-2015 Provide customer services Billing/Invoicing

*Temporary PositionOffice Manager- Kelly Services/Arrow Pest Control, Indianapolis, In 2014-2014

Manage scheduling for technicians and sales Process daily reports and bank deposit Run the day to day operations of the office

*Temporary Position Sales Consultant – Usborne Books, Indianapolis, IN 2012-2014

Meet sales goals by selling products and services to new and existing customers Effectively present products and services to develop relationships with potential clients Handle all administrative aspects of the sale from ordering, processing payments, and delivering Coordinate product exposure through fairs and events

*This is a part-time self-employment job that allows me to utilize my marketing skillsAdmissions/Marketing Director – Cambridge Manor, Indianapolis, IN 2012-2012

Developed department goals, objectives, standards of performance, and policies and procedures Welcomed new admits and prepared paperwork; Created monthly reports Coordinated the preparation of rooms for new admits; Adhered to agency mission and philosophy Established relationships with referral sources and customers Marketed business to business; planned events; Gave facility tours

*Was at this position for a couple months and a new company bought them out and all management staff was let go.Admissions/Hospitality Coordinator – Marquette, Indianapolis, IN 2010-2012

Marketed the facility to potential residents; Welcomed new admits; Coordinated the room preparation Tracked the number of admits each month; Provided excellent customer service Charged with admission/financial paperwork and with obtaining signatures of the responsible party Knowledge of Medicare/Third Party insurances; Verified insurance; Obtained precertification

*After earning my degree I was at this position for 2 years then went to Cambridge because it was a step up in my career.

Additional ExperienceUnit Secretary, Select Specialty Hospital, Indianapolis, IN 2006-2009Patient Care Representative, Progressive Homecare Services, Indianapolis, IN 2002-2004

Letters of recommendation available upon request