Tammy Clark Resume - Final

TAMMY L. CLARK

4271 Sweet Meadows Lane Ellenwood, Georgia 30294 [404] 966-5535 [email protected]

2TEST PROJECT MANAGER AND UNIFIED TEST ANALYSTA Computer Science and Accounting professional with more than 15 years experience in Software

Quality Assurance, Test Project Management, Requirements Specification, Test Analysis and Test Design.

TECHNICAL SKILLS Expert in QA Methods : Eight years of experience performing Risk Analysis, Test Analysis,

Design, Implementation, Execution, and Evaluation using Agile Methodology. Writes Business Requirements : Develops requirements for RFCs and works as a business analyst

on Request for Changes initiatives. Establishes code release processes for both new development and maintenance development

(SDLC). Fifteen years of experience using CMM practices, implemented processes and performed Code Walk-

thrus, Black Box, White Box, Functional, User Acceptance Testing, System Testing and Use Case Testing.

Creates and modifies Defects using Microsoft Excel Spreadsheets, Mercury Interactive Test Director, HP Quality Center, and HP Application Lifecycle Management (ALM).

Tracks both internal and external bug/defect reports and change requests. Develops and modifies various types of Test Documents : Master Test Plans, User Acceptance Test

Plans, Test Design Documents, Test Cases, Test Summary Reports, Test Strategy Documents, and Test Schedules

Creates and modifies Test Documents using Mercury Interactive Test Directory, Microsoft Word and Excel Spreadsheets, HP Quality Center and HP Application Lifecycle Management.

Tested GUI and Web Applications (COD), Systems, and Embedded Software. Platforms Tested: Tested on UNIX (SunOS, AIX, HP-UX), VM/370, AS400 and Windows (98,

NT, XP, 2000 & WIN7) Platforms. Tested TCP/IP and SNMP Protocols using Sniffers and HP OpenView. Tested BellSouth Digital Video platform, including STB StarSight TV and Channel & IR

Video/Media Applications on PowerTV OS. Designs and executes automated tests using TCL, SQL, XML, JCL, Sterling TestPro,Test Director

(Exposure to WinRunner), Sprinter and HP QuickTestPro Executed SQL Statements and queries database tables using QueryTool, Microsoft Access,

PL/SQL Application, FAST.LANE Application and BRIO.

MANAGEMENT SKILLS Assisted in the deployment of cable projects in New Orleans, LA and Orlando, FL. Served as assistant manager for QA department in New Orleans, LA and Orlando FL. Test Lead for Project Release containing one (1) to thirteen (13) function. Test Project Manager for multiple projects which containing multiple functions with several Unified

Test Analysts. Business Analyst for projects with RFCs to fulfill in a specified timeline.

EDUCATION M.S., Computer Science with Information Systems Option (Natural 2, Dbase III, PL/1, COBOL),

Southern University and A&M College, Baton Rouge, LA

B.S., Accounting, Southern University and A&M College, Baton Rouge, LA

TAMMY L. CLARK Page 2

PROFESSIONAL EXPERIENCESSunTrust Bank, Atlanta, GA April 2009 – October 2014Test Project Manager /Unified Test Analyst – Full-Time

Serving as a Test Project Manager for more multiple projects simultaneously, providing resources, managing the SDLC process for testing, managing the testing budget and reporting the test status to the upper management team.

Served as a Test lead for several releases that included anywhere from one (1) to thirteen (13) functions which included both on-shore resources and off-shore resources.

Developed test cases, test case scenario matrices, test summary and test plans for functions to be tested.

Created automated test scripts using QTP macros for validating requirements in Progressive Automation.

Created and executed Test Cases using the Test Plan Module and the Test Lab Module in the ALM application.

Participated in static testing of requirements. (System Requirement, Business Requirements and Business Rules) and analyzed requirements to determine if they could be automated in our Progressive Automation efforts.

Formalized the Peer Review Process to be used for reviewing manually written test cases and possible automated test scripts.

Participated in the Peer Review Process in all roles; and now I participate in the process in ALM. Supported testers participating in Client Acceptance Testing (CAT) for each release, as both a

tester and a test lead. Served as an advisor on a committee to organize the education and training for Test Analyst for

our organization. Created System Requirements for RFCs to be included in major releases of projects as demanded

when working in a Business Analyst position.

The Home Depot, Atlanta, GA August 2008 – January 2009Lead QA Analyst – Contract Developed and modified Master Test Plans, Test Approach Documents and Test Cases for assigned

Front-End Projects and Back-End Projects. Developed and implemented Test Schedules for projects. Logged defects and created Test Cases using HP Quality Center. Executed queries to extract data from databases on the Mainframe Platform and UNIX Platform.

Time Warner Cable, Inc., Charlotte, NC March 2008 – August 2008QA Analyst – Contract Validated functionality on Samsung 3050 and Scientific Atlanta Set-Top Boxes (STBs), which

included CallerID, Diagnostics, IPG, Macrovision, Parental Controls, Upsell, Enhance Menu, Close Captioning, Analog, Timers, Settings, DVR, HDMI, and SDV using Mercury Quality Center.

Logged defects using the Bugzilla application and provided defects reports for timely updates.

Autotrader.com, Atlanta, GA 2007 – 2008QA Analyst – Contract Developing and executing Test Scripts with Validation Points using Quality Center for testing the

web-based content in Quality Center (Formerly known as Mercury Test Director). Tested and evaluated web content data using PL/SQL application to querying the database and using

the Putty application to execute UNIX commands to track Reporting Events Tags. Demonstrated and executed tests and defects to Developers and Project Managers.


HARTFORD-OMNI INSURANCE AGENCY, Atlanta, GA 2005 – 2007QA Analyst – Contract Developed and executed Test Scripts for testing Critical Break Fixes, ITGs and Rate Revision using

Mercury Test Director. Estimated test preparation time and test execution time for projects all QA projects for myself and

other QA testers. Updated existing QA Defect Tracking System document for the QA department.

HOME DEPOT (THD), Atlanta, GA 2003 – 2005Senior QA Analyst – Contract Served as a Senior Level QA for an Enterprise Data Warehousing project converting old mainframe

systems to current systems using PeopleSoft and Data Warehousing. Designed a strategy for testing the Business Intelligence test scripts. Developed Test Scripts, Test Checklist and Defect Analysis Graphs using Mercury Interactive Test

Director. Executed Test Scripts and Analyzed Results using Mercury Interactive Test Director.

TOTAL SYSTEMS, (TSYS), Columbus, GA 2002 - 2003 Senior QA Analyst – Contract Served as Senior Level QA for a Government Based Project dealing with government funding for

college students education. Modified and Developed Business Process Documents, Test Plans and Test Scripts using Mercury

Interactive Test Director. Tested the Government Funds by developing generators using Microsoft Access to extract data from

DB2 tables. Tested the data generated on the COD Website. Performed reviews on assigned test projects concerning the funding applications.

HITACHI TELECOM, INC., Norcross, GA 2001Senior QA Analyst Served as Project Leader for a Sun-Server based Element Management System product. Performed reviews on all testing information concerning the product. Created High Level Test Plans, Feature Test Plans and Test Cases. Tested embedded software on various Optical Network Products (DWDM, SONET, Trans-Mux, and

Lambda Terminal) Tested Java and C/C++ based applications on HP-UX, SUN, and Windows (98, NT, & 2000)

Platforms. Used TCL with TL1 to extract information from the database.

NEXCHANGE CORPORATION, Atlanta, GA 2000Quality Assurance – Contract Developed a Testing Process to cover testing for different Merchants that allowed Nexchange. Tested the DLL and the converted XML files for the Merchant to ensure that the Catalog Data had

successfully been converted to the Nexchange Corporation XML format. Tested XML and the Sequel Server 7 Database with XML to convert catalog data.


BELLSOUTH ENTERTAINMENT, Atlanta, GA 1995 – 2000 Lead Test Engineer – Contract Managed QA team in New Orleans, LA and Orlando, FL. Lead STB Software QA team for the testing and deployment aspects of the iTV and MMDS projects. Developed and verified QA processes for the Development Server and the Production Server. Developed Functional, Integration, and Contract Acceptance Test Plans, Cases and Schedules for the

iTV and MMDS projects. Developed specification requirements document for aspects on the Navigator. Developed Test Cases for PTR verification and demonstrated PTRs to development engineers. Executed test cases and analyzed results that determined gate to production. Developed and executed a usability test plan and test cases for the Navigator Project before

deployment.