Taking Your Operations to the Next LevelPennsylvania Convention Center • Philadelphia, PA • May 4-6, 2005

Taking Your Operations to the Next LevelPennsylvania Convention Center • Philadelphia, PA • May 4-6, 2005

10 3:45-4:30

9:30-10:15

10:30-11:15

11:30-12:15

6 9:00-10:00

7 11:00-12:00

8 1:30-2:30

9 2:45-3:30

1 9:00-10:00

2 11:00-12:00

3 1:30-2:30

4 2:45-3:30

5 3:45-4:30

TCO/TBO: QUANTIFYING THE COSTS ANDBENEFITS OF BILLING & OSS DEPLOYMENT

MANAGED TRANSFORMATION STRATEGIESFOR FOUNDATION OSS

BILLING CONSOLIDATION FOR MARKETSUCCESS u

PRICING & PACKAGING AS A MISSION-CRITICAL, STANDALONE FUNCTIO

WHAT'S IT ALL WORTH

TECHNOLOGY AND MARKET BILLING/OSSGAME CHANGERS

FTTP: CONCEPT TO REALITY – AN OPERATIONAL OVERVIEW

100 DAYS TO NEW MOBILE REVENUES VIANEXT GENERATION OSS AND BSS PLATFORCASE STUDY u

MINING NEW REVENUE WITH FEDERATED IDENTITY u

SOLVING THE DATA GAP – JURISDICTIONAL ANALYSIS & REPORTING

“A” SESS IONS

CONFERENCE-ACONFERENCE-A

Carrier NetworkingR O U N D TA B L E S

HOW TO DO WHEELIES AT 60 MPH WHILECHANGING THE TIRES u

VONAGE: USHERING IN THE NEXT GENERATIONOF OSS u

TRANSFORMING TELECOM BILLING DATA INTOVITAL BUSINESS INTELLIGENCE u

USAGE ACCOUNTING FOR DIGITAL CABLE u

HOW WE LEARNED TO LOVE THE BSS/OSSCONVERSION u

OSS & BILLING FOR VOIP LAUNCH AT COVADCOMMUNICATIONS u

THE ESSENTIALS FOR MONITORING ACARRIER’S FINANCIAL KPI’S u

EVOLVING A COMMUNICATIONS LEGACYBSS/OSS TO A NEXT GENERATION PLATFORM u

BEATING SWORDS INTO PLOWSHARES: RAFROM THE CUSTOMERS’ PERSPECTIVE u

BUILDING COMPETITIVE IP BUSINESS MODELS:STRATEGIES FOR SUCCESS u

DETAILED DATA: A NEW APPROACH TOREVENUE REALIZATION u

VOIP COMPLEXITIES – THE ROLE OF CLECPARTNERS AND SYSTEM INTERCONNECTION u

APPROACHES TO CUSTOMER DATAINTEGRATION

CRITICAL CONSIDERATIONS FOR VOIP BILLING u3G CONTENT BILLING & MEDIATION: LESSONSLEARNED u

UPC’S APPROACH TO SERVICE BUNDLE ORDERMANAGEMENT u

BILLING SYSTEM CONSOLIDATION ATDEUTSCHE TELEKOM u

SERVICE CONTROL TECHNOLOGY FORBROADBAND VOICE

INNOVATIONS IN NEXT GENERATIONPROVISIONING SYSTEMS – A NOKIA NETWORKSCASE STUDY u

AUTOMATED SERVICE PROVISIONING FORPACKETCABLE VOICE TELEPHONY

MIGRATING LEGACY BILLING SYSTEMS TOMEET NEXT-GENERATION NEEDS u

A PRAGMATIC APPROACH TO A LARGE SCALEVOIP DEPLOYMENT u

ENABLING DIGITAL MEDIA FOR PREPAID u CUSTOMER AND PRODUCT DATA INTEGRATION

SS7 IN SWITCH-TO-BILL REVENUE ASSURANCE u

MEDIATION AND NEXT GENERATIONBILLING/SERVICE DELIVERY ISSUES u

THE ROLE OF OSS/BSS IN DELIVERING ON THEPROMISE OF IP SERVICES FOR MOBILEOPERATORS

HOW E-BILLING IS HELPING DRIVE CUSTOMERSELF-SERVICE INITIATIVES u

CHALLENGES IN SECURING THE NETWORK u KEY REQUIREMENTS FOR HOSTED VOIP ANDNEXTGEN SERVICES PROVISIONING PLATFORM

BOOSTING YOUR VALUE-ADDED SERVICEBUSINESS WITH DISCOVERY-BASEDPROVISIONING

PROVIDING A SUPERIOR CUSTOMER SERVICEEXPERIENCE u

BEYOND INVENTORY: HEEDING THE CALL FORADAPTIVE RESOURCE MANAGEMENT

FROM SS7 TO SIP: THE IMPACT OF VOIP ONREVENUE ASSURANCE AND HOW TO MANAGEIT

BOLDLY GOING WHERE NO WIRELESS CARRIERHAS GONE BEFORE - SLA MANAGEMENT FORENTERPRISE CUSTOMERS u

LEVERAGING YOUR BILL AS A 1:1 MARKETINGTOOL u

THE PERILS OF BIFURCATED RATING uIMPLEMENTING A TAX SOLUTION FOR VOIP: A VERIZON CASE STUDY u

BRINGING REAL TIME COST AND USAGEFUNCTIONALITY TO TRADITIONAL POST–PAIDBILLING

ENABLING THE SHIFT TO CUSTOMERCENTRICITY

1. BILLING FOR IP

2. EMERGING STANDARDS TO SOLVE THE OSS APPLICATION INTEGRATION PROBLEM

3. CABS MANAGEMENT: PHANTOM TRAFFIC AND INTERCARRIER COMPENSATION

4 . IMPROVING CASH FLOW AND CUSTOMER COMMUNICATION THROUGH STRAT E G I C A L LY DESIGNED INVOICES

5. PREPAID WIRELESS: STRATEGIES FOR PROFITABILITY

6. FTTP PROVISIONING

7. MANAGING BILLING ACCURACY THROUGH CUSTOMER AND PARTNER CHAINS

8. IP/BROADBAND ORDER MANAGEMENT CHALLENGES

9. SERVICE ASSURANCE FOR VOIP NETWORKS

10. AUGMENT, REPLACE OR BUILD? PREPARING FOR NEXT-GENERATION NETWORKS

11. MANAGING MULTI SERVICE BROADBAND SOLUTIONS

“B” SESS IONS “C” SESS IONS “D” SESSIONS “E” SESS IONS

T-A-GLANCET-A-GLANCEW E D N E S D A Y , M A Y 4

T H U R S D A Y , M A Y 5

F R I D A Y , M A Y 6

33 ServiceProvider-LedCase Studies!

u = case study

WEDNESDAY, MAY 4, 2005

9:00-10:00

TCO/TBO: Quantifying the Costs andBenefits of Billing & OSS DeploymentsBruce Burgetz, Senior Vice President and CIO,

Rogers Communications John Hart, Exe c u t i ve Dire c t o r, IP Se rvices, ComcastGeorge Mehok, Dire c t o r, St rategic De velopment, Ve r i zo n

Wi re l e s sEd Lewis, Ge n e ral Pa rt n e r, Re l e vantC Business Gro u pGi ven the rapid deployment of IP services and thec o m p e t i t i ve environment, service providers are challengedto quantify the return on back office inve s t m e n t s .Measuring the tradeoff between internal deve l o p m e n tand COTS has become a re q u i rement for all IT pro j e c t s .Speakers will describe approaches for measuring billingand OSS Total Cost of Ownership (TCO) and To t a lBenefits of Ownership (TBO). Case studies by Ro g e r sCommunications, Ve r i zon Wi reless and Comcast will bep resented. SM

How To Do Wheelies at 60 MPH WhileChanging the TiresRob Geller, CIO, XO CommunicationsEdward Shanahan, Vice President & Principal, T M N GIn the first half of 2004, the two largest CLECs in theUnited States, XO Communications and AllegianceCommunications merged to become a $1.5B carrier. T h etwo carriers’ IT shops had differences in culture, systemsphilosophy (COTS vs. in-house) and organizationals t ru c t u re. The combined IT department was challenged

to deliver significant operational efficiencies thro u g h o u tthe company and to introduce new products at a lowe rIT budget while integrating its IT shops. Learn how the“n ew XO” was able to leverage the best of each companyto address these challenges. LG

Vonage: Ushering In the NextGeneration of OSSLouis Holder, EVP, Product De velopment, Vo n a g eJohn Goeres, Vice President of Enhanced Se rvices, Ne u s t a rIP convergence is enabling unprecedented consumerchoice. This is creating opportunities for both serv i c ep roviders and OSS vendors alike. But while networkcapacity has become abundant and a commodity, a “vo i d”in back-office operations, multi-network pro t o c o l s ,i n t e rcarrier processes, and industry standards now exists.This session discusses the history of Vonage, the evo l u t i o nof its next-generation OSS, and VoIP flow - t h ro u g hp rovisioning as an industry standard. IP

Transforming Telecom Billing Data intoVital Business IntelligenceOsama Abu-Shihab, Director - Bell Systems and Te c h n o l o gy,

Bell Ca n a d aRaffi Donabedian, Project Director - Telecom Billing, CG IDuane Edwards, Vice President of Product De ve l o p m e n t ,

Ca l l Vi s i o nBell Canada developed a new service that transformstelecom billing information into a valuable asset for itsbusiness customers in order to gain a strong competitivea d vantage. This case study presents the challenges metand how the Bell IT team ove rcame them. It prov i d e sinsight on the strategy used to understand the solution’scapabilities and its integration in Bell Canada’s billingsystems solutions (from registration to customerinformation access) through multiple releases within 360days. BI

Usage Accounting for Digital CableAron Heintz, President, IPDR Or g a n i z a t i o nBen Bekele, Senior DOCSIS En g i n e e r, Cox CommunicationsCable MSOs today provide roughly half of theb roadband connections in the U.S. Hear how usagem e a s u rement for billing and capacity management formillions of cable customers is accomplished. The Coxspeaker will summarize his company’s perspective from itsi n vo l vement in CableLabs using IPDR v3. CB

11:00-12:00

Managed Transformation Strategiesfor Foundation OSSMark Mortensen, Vice President, El e m e n t i ve St ra t e gy and

Realization, Te l c o rdia Te c h n o l o g i e sLarge legacy OSS form the foundation for the customerand network operations of most service providers. Bu twhat do you do when they no longer can effectively be“p a t c h e d” to accommodate new services andtechnologies? This talk describes techniques that serv i c ep roviders can use to rebuild their foundation systems and,if done right, transform their operations. SM

How We Learned to Love the BSS/OSSConversionMonica Braden-Jones, Dire c t o r, Ci t i zens CommunicationsPaul Treasure, Dire c t o r, Ci t i zens CommunicationsArdeth Smith, Independent ConsultantThe session is a case study of a large ILEC systemc o n version that was completed on time and on budget.C i t i zens conve rted 775,000 access lines from ano u t s o u rced suite of BSS/OSS systems to in-housesystems. The speakers, who led the project, will addre s sthe pro j e c t’s methodology, expectations met and not met,critical success factors, and lessons learned. LG

OSS & Billing for VoIP Launch at Covad CommunicationsDee Copelan, IT Ma n a g e r, Covad CommunicationsRohit Bedi, Vice President, Pa t n iT h e re are important considerations surrounding the re -use and extension of existing OSS/BSS applications,i n t roduction of new applications, and the pro c e s s ,re g u l a t o ry, tax, and legal ramifications of launching Vo I P.This session describes the VoIP implementation forleading broadband provider Covad Communications andits efforts to re vamp its OSS and billing systems tos u p p o rt the VoIP usage model. IP

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AGENDAAGENDA

SM St r a t e g y / Ma n a g e m e n tLG Legacy Su p p o rtIP IP Su p p o rtBI Business In t e l l i g e n c eCRM Customer Re s o u rce Ma n a g e m e n tWI Wi reless BSS/OSSCB Cable BSS/OSS

Track Topics

The Essentials for Monitoring aCarrier’s Financial KPIsAnthony Tuccinardi, Dire c t o r, U.S. Carrier Se rvice,

Sprint Ca n a d aWatson Wu, Dire c t o r, Tra c Automation Sy s t e m sSe rvice providers can now ascertain, in real time, thefinancial health of their traffic and network with newbusiness intelligence tools. With such tools, decisionmakers can analyze such valuable information as re ve n u es t reams by business unit and product; terminating cost byp roduct, destination, and operator; and gross margin bybusiness unit and product. Attendees will hear Sp r i n tC a n a d a’s experience in implementing financial Ke yPe rformance Indicators (KPI) using dashboard capability.BI

Evolving a Communications LegacyBSS/OSS to a Next Generation PlatformTom Guthrie, Vice President of Op e rations - IT,

C ox CommunicationsC ox Communications was the first cable provider tosuccessfully introduce the voice-video-data triple play. Todo this effective l y, it has implemented a complex ye tt h o rough strategy to evo l ve its BSS and OSS to supportvoice, video and data, in addition to other emergings e rvices. The speaker will discuss the systems,a rc h i t e c t u re, planning and professional services that havegone into the process and how this evolution has enabledC ox to support new and growing businesses whilel owering the risk of swapping out key BSS and OSScomponents. CB

1:30-2:30

Billing Consolidation for MarketSuccessDanilo De Angelis, BSS Dire c t o r, Telecom It a l i aWill Rotch, Regional CTO, No rth America, CSG Sy s t e m sDoug Zone, CTO (EMEA), CSG Sy s t e m sWith tens of millions of corporate and re s i d e n t i a lsubscribers in Italy alone, Telecom Italia needed a unifiedbilling solution to achieve its long-term business goals,reduce the length of its billing cycles and enhance itscustomer service. Hear how Telecom Italia successfullyimplemented one of the largest Unix-based billing

systems in the world, consolidating more than 60 billingand CRM systems. SM

Beating Swords into Plowshares: RAfrom the Customers’ PerspectiveHank Levine, Pa rt n e r, Levine, Blazack, Block & BoothbyWhile your re venue assurance effort might be critical toyour pro f i t a b i l i t y, it can be (and often is) disastrous fro ma customer relations standpoint. Hank Levine, anattorney whose firm is known for its work on behalf ofFo rtune 100 and other large business users will give thec u s t o m e r s’ perspective on policies and practices that canhelp carriers pre s e rve their margins without endangeringtheir customer relations. LG

Building Competitive IP BusinessModels: Strategies for SuccessJoe Glynn, Senior Vice President - IP Product St ra t e gy, Qwe s tAndrea Baptiste, CEO, At reus Sy s t e m sFew services have the promise and disru p t i ve impact ofI P. As demand for IP grows, service providers continue tos t ruggle with the business, operational and deploy m e n tchallenges of launching these services pro f i t a b l y. T h i sp resentation details Qwe s t’s launching of its VoIP anda d vanced IP applications. The operational hurdles theye n c o u n t e red in deploying the service and the strategiesthat contributed to their success will be highlighted. IP

Detailed Data: A New Approach toRevenue RealizationFernando Faria, Ge n e ral Ma n a g e r, Billing En g i n e e r i n g ,

TELEMAR (Brazil) Looking for new ways to protect your company fro mlosing re venue? Look no further than the power of yo u r

own integrated data. A re p re s e n t a t i ve of T E L E M A R ,South America’s largest telco, presents a compre h e n s i vecase study on leveraging current data and appending newdata sets (they pioneered the use of SS7 data) in an actived a t a - w a rehousing environment to solve customer-billingissues and speed up resolution of settlement disputes. BI

VoIP Complexities – The Role of CLECPartners and System Interconnection Surendra Saboo, Vice President of Technical Op e rations and

Product Management, Comcast Ca b l eTom Vari, CIO, Rogers Ca b l eApollo Guy, Vice President and Ge n e ral Manager of

Broadband and Cable, Te l u t i o nThis panel discussion will re v i ew the complexities ofintegrating voice services, specifically Vo I P, into a cablec o m p a n y’s operating environment and the choice that isbeing made by many cable operators to work with CLECp a rtners to mitigate the challenges of voice serv i c ed e l i ve ry. Key exe c u t i ves with leading cable operatorsComcast, Rogers Cable and Shaw Communications willdiscuss key challenges in pro a c t i vely managingi n t e rconnection partnerships with CLEC companies withspecial focus on order management, order meditation andsettlements. CB

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“An excellent opportunity to networkand catch up on what’s happening in thebilling and OSS space.” — Marty Rosensweig, XD3 Group

2:45-3:30

Pricing & Packaging as a Mission-Critical, Standalone FunctionGabriela Chiribau, Pricing API Specification Lead (JSR 251)

and System Architect, Covad CommunicationsCamilla Dahlen, President, Hi g h d e a lPricing and packaging has become a mission-criticalcomponent within the overall OSS/BSS. This case studywill examine how to externalize pricing and packaging soit can be easily consumed by any application, whetherOSS/BSS, service delive ry platform, or external entity.The speakers will describe how the industry has cometogether to address this critical challenge with the OSST h rough Ja va (OSS/J) Pricing API. SM

Approaches to Customer DataIntegrationTal Givoly, Chief Scientist, Am d o c sRe c e n t l y, Customer Data Integration (CDI) has beengenerating a great deal of hype. Having demonstratedsome level of success in financial serv i c e s ,pharmaceuticals, life sciences, and hospitality sectors,CDI vendors are now approaching communicationss e rvice providers. The speaker will present a business andtechnical ove rv i ew of CDI, re v i ew the hype vs. re a l i t y,and explore where CDI could be applied in thetelecommunications industry. LG

Critical Considerations for VoIP Billing Patrick Gennette, GIS Director of Applications De ve l o p m e n t ,

Global Mediation and Collective Systems, Global Cro s s i n gMichael Finn, Product Ma n a g e r, Sonus Ne t w o rk sWhen it comes to billing for Vo I P, at one end of thes p e c t rum are those service providers trying in earnest tore p roduce the existing legacy service/business models andintegrate it with their existing infrastru c t u re. At the otherend are those willing to build from scratch the way theydo business and how data needs to beg a t h e re d / c o r re l a t e d / p resented. This presentation willdiscuss: how to document call flows, how to think aboutbilling implications, how to decide which devices shouldc reate usage data and how it should be collected, and howusage data should be combined and translated. IP

3G Content Billing & Mediation:Lessons LearnedIn Ho Shin, Director of Pl a t f o rm In f ra s t ru c t u re De ve l o p m e n t

Team, SK Te l e c o mDan Baker, OSS Re s e a rch Dire c t o r, Dittberner As s o c i a t e s3G is a profit-making reality at SK Telecom in Ko re a ,w h e re 18 million users have handset access to bro a d c a s ttelevision, video conferencing and games. It curre n t l yp rovides two million unique content and data services inall. This session shows how SK Telecom combinescontent/data billing, convergent mediation, contentp a rtner management, and real-time marketing to achieve$6 billion in annual re venue. In addition, attendees willhear the results of a new re s e a rch survey on adva n c e dcontent billing and mediation trends. WI

UPC’s Approach to Service BundleOrder ManagementRepresentative, UPCLarry Ehrhardt, Dire c t o r, Telecom Solutions, Vitria Te c h n o l o gyUPC, one of Eu rope's leading cable companies is aleading provider of bundled services to its customers.Managing the order processes across systems and workcenters is a key to its success. Speakers will discuss howUPC leveraged integration technologies and othertechniques in order to create efficiencies. Ad d i t i o n a l l y,they will discuss upcoming OSS challenges faced by UPCsuch as VoIP order management scalability. CB

3:45-4:30

What’s It All WorthMike Latimore, Equity Analyst, Raymond James & As s o c i a t e sHow much is your company worth in today’se n v i ronment? Recent M&A, public, private, andhistorical valuations for different business models will behighlighted, in addition to broader industry trends. SM

Billing System Consolidation atDeutsche TelekomChristian Falter, Vice President, Project Management, Bi l l i n g

& Collection, Deutsche Te l e k o mSe rvice providers today are struggling with systemcomplexity driven by their own acquisitions and ve n d o rconsolidation or insolvency that has left them at them e rcy of legacy systems that offer little or poor supportand no ro a d m a p. In this case study, Deutsche Te l e k o mwill discuss the challenges and considerations behind itsreplacement and consolidation of several legacy systemsonto what became the company’s strategic billingplatform, and the necessary retooling re q u i red too p t i m i ze its billing process for value-added serv i c ep roducts. LG

Service Control Technology forBroadband VoiceMilind Gadekar, Director of Ma rketing, Se rvice Contro l

Group, Cisco Sy s t e m sThe speaker will examine how service control technologyp rovides a simple and scalable way for VoIP providers toc o n t rol voice traffic that is intermixed with otherb roadband services providing greater efficiency. He willdescribe how to granularly identify, track and managevoice traffic such that ISPs can ove rcome quality-of-s e rvice constraints while allowing for new re venue sharingmodels with vo i c e - b roadband providers. IP

Innovations in Next GenerationProvisioning Systems – a NOKIA NetworksCase StudyTahvo Hyötyläinen, Product Architect, No k i aThe OSS through Ja va (OSS/J) initiative’s care f u lmapping of its APIs to the Te l e Management Fo ru m’swidely adopted enhanced Telecom Operations Ma p( e TOM) means that providers and vendors can now

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apply not only common process integration rules to theintegration tasks that comprise business pro c e s sengineering and re-engineering, but also common, fre e l ya vailable implementation tools to put those rules intopractice. The speaker will present a case study of its use atNokia Ne t w o rks. WI

Automated Service Provisioning forPacketCable Voice TelephonyKerbey Altmann, Director of Voice Solutions, Sigma Sy s t e m sThis presentation will address the key operationalre q u i rements cable MSOs need to understand in order todefine, deploy and manage VoIP services and themigration to PacketCable multi-media. Key business andoperational drivers, OSS solutions and arc h i t e c t u re ,d e p l oyment challenges, and keys to success will bediscussed. CB

THURSDAY, MAY 5, 2005

9:00-10:00

Technology and Market Billing/OSSGame ChangersJeff Gordon, Senior Vice President, Product De velopment and

Management, Conve r gy sWhether you are a network operator or a BSS/OSSp rov i d e r, there are a number of technology and mark e td i s ruptions that should be keeping you up at night. T h e s erange from the quadruple play, partner re l a t i o n s h i pmanagement and identity management technologies,m u l t i - n e t w o rk devices, and the next generation carrierwho only re q u i res sales, billing and customer service. T h espeaker will address realistic solutions to these issues. SM

Migrating Legacy Billing Systems toMeet Next-Generation NeedsSteve Lyons, IT Systems Pl a n n e r, ALLTEL CommunicationsEconomic factors have forced operators to focus theirre s o u rces on maximizing the life span and investment inlegacy billing applications. Conve r s e l y, the rapid change intechnology and the marketplace re q u i res that BSS/OSSapplications be more flexible and re s p o n s i ve to changethan ever – with shrinking budgets and compre s s i n gtimelines. This presentation will provide an ove rv i ew ofthe approach ALLTEL took in migrating its billing and

OSS systems from “legacy to next-gen” by breaking dow nlegacy billing system models into functional componentsand re-engineering the enterprise in manageable pieces. L G

A Pragmatic Approach to a Large ScaleVoIP DeploymentGlenn Presland, Hosted VoIP Se rvices Product Ma n a g e r, BTCurtis Holmes, President and CEO, MetaSolv SoftwareThe speakers will present the methodology adopted by BTto successfully implement Hosted IP Telephony Se rv i c e sfor large enterprise customers. The session will highlightthe strategy and approach taken by BT and plansu n d e rway for widespread adoption of business Vo I Ps e rvices. With BT being one of the world’s largest serv i c ep roviders, others can benefit from understanding theirimplementation strategy, challenges and lessons learned. I P

Enabling Digital Media for PrepaidBilly Hunt, Dire c t o r, Billing Se rvices, Nextel CommunicationsGautam Shah, Senior Manager Digital Media Pro d u c t s ,

BOOST Mo b i l eMark Nachajski, Solution Pa rt n e r, Billing Se rv i c e s ,

Bu s i n e s s Edge SolutionsThe demand for wireless access to digital media continuesto increase and is fast becoming an economic necessity forw i reless carriers to stay competitive. Traditionally in theU.S., digital media solutions we re rolled-out to post-paidsubscribers. These same services are now being ro l l e d - o u tto prepaid subscribers unveiling a number of newchallenges. Speakers will discuss the challenges ofd e p l oying a real-world, prepaid digital media solution forNe x t e l’s BOOST prepaid solution. WI

Customer and Product Data IntegrationRichard LaRue, Ph.D., Director of Data Arc h i t e c t u re,

Nextel CommunicationsArvind Sathi, Ph.D., Solutions Pa rt n e r, OSS/BSS In t e g ra t i o n ,

Bu s i n e s s Edge SolutionsStene Kahn, Ma n a g e r, Be a r i n g Po i n tMost large corporations today carry 50-100 separaterepositories of customer and product data informationcatering to the needs of sales, order management, serv i c ep rovisioning, service assurance, marketing or financeorganizations. This enormous replication of customer andp roduct data brings with it massive costs in storage anddata synchronization. While much of this data can beconsolidated, there are valid usages and views that re q u i retheir own data and related data integration technologies.

This session will introduce tools, processes andorganizations needed to manage “data at re s t” as well as“data in motion.” SM

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FTTP: Concept to Reality – An Operational OverviewRamakrishna (Rama) Cherukuri, Director – Bro a d b a n d

OSS, Ve r i zo nAshok Kumar, Director - Provisioning and Ac t i vation Sy s t e m s ,

Ve r i zo nNeeta Goel, Director – St ra t e gy and Pro g ram Ma n a g e m e n t ,

A2Z Te c h n o l o g i e sVe r i zon has successfully implemented fiber across its USfootprint with services for voice, data and video for itscustomers. As a result, there are new products that havebeen designed and being offered such as IOBI, Ve r i zo nOne and others. Speakers will provide an operationalv i ew of how Fi b e r - t o - t h e - Premises becomes a re a l i t y,including fundamental changes in product design andofferings due to technology impacts. SM

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“Billing & OSS World is a great place tonetwork and meet other telecomprofessionals.”— Edith Patton, BellSouth

SS7 in Switch-to-Bill RevenueAssuranceJoanie Tonkinson, Ma n a g e r, LTD Ne t w o rk En g i n e e r i n g ,

Sp r i n tSteven Bruny, President, Az u re SolutionsThe speakers will present a real-world case studydescribing an SS7-based re venue assurance auditconducted by Sprint. The audit incorporated SS7 toautomatic message accounting re c o rd analysis, along withadditional control points from the billing system. T h ecase study will provide “lessons learned,” along withsuggestions for how to economically and pro f i t a b l ym a x i m i ze SS7 data as an integral component of enterprisere venue assurance initiatives. LG

Mediation and Next GenerationBilling/Service Delivery IssuesChris Couch, CMO/CTO, AC E * CO M MRepresentative, Level 3 CommunicationsSe rvice providers who plan to upgrade their OSS/BSS tos u p p o rt the rollout of next generation services face anumber of challenges in terms of deploying andintegrating these with their existing OSS/billing systems.These include: demand for prepaid versus postpaid;billing by value, packets, usage, and events; subscriberspending controls; real-time rating; ro a m i n gmanagement; integration with BSS/OSS systems; and,authentication, access and fraud control. Using efforts atL e vel 3 Communications, speakers will illustrate how ane f f e c t i ve mediation platform addresses next generations e rvice delive ry issues by creating a layer of service contro lb e t ween the usage collection system and the dow n s t re a mOSS/BSS. IP

The Role of OSS/BSS in Delivering onthe Promise of IP Services for MobileOperatorsJoel Halpern, CTO, Megisto Sy s t e m sThis presentation will discuss why charging and contro lof all IP services for both prepaid and postpaid re q u i res ashift to real-time charging implementations. Ke yquestions to be addressed include: How are IP serv i c e sbeing billed today and what are the limitations? What arethe challenges related to fraud and can they be alleviatedby real-time systems? How do you build on a legacyi n f r a s t ru c t u re? How can the work being done in mobilebe extended to benefit broadband, WiMAX, Wi Fi, andother technologies? WI

How e-Billing is Helping DriveCustomer Self-Service InitiativesS. Claire Lawrence, Senior Business Pl a n n e r, Sa s k Te lRick Huff, Vice President, Sales and Ma rketing, KUBRALearn how Sa s k Tel was able to implement and leve r a g ean e-billing solution to reduce its customer care costs,m i n i m i ze churn, enhance customer service levels, andextend their online customer self-service portal. T h espeakers will discuss Sa s k Te l’s e-billing functionalityre q u i rements, integration issues, opportunity analysis,customer adoption, and e-services strategy. CRM

1:30-2:30

100 Days to New Mobile Revenues viaNext Generation OSS and BSS platform:Case StudyRahesh “JT” Jethi, CIO, Visage Mobile Rohit Bedi, Vice President, Pa t n iThis session will cover how an innova t i ve and scalableOSS/BSS infrastru c t u re needed to provide criticalcustomer-facing services (customer care, ord e rmanagement, billing, service assurance) in a multi-tenant,n e t w o rk-independent fashion while supporting thecomplex business process management framew o rk ofn u m e rous enterprise applications, 3rd party providers andmultiple carriers’ business processes. SM

Challenges in Securing the Network Piyush Sarwal, Chief Architect, Se rvice As s u rance, Sp r i n tNe t w o rk Element (NE) security presents seve r a lchallenges to service providers including userauthentication for authorized individuals and managingthe access control of NEs. This talk will discuss thesechallenges and present a case study highlighting somepossible solutions. LG

Key Requirements for a Hosted VoIPand NextGen Services Provisioning PlatformQ. Michael Hao, Ph.D, Solution Architect,

Lucent Te c h n o l o g i e sVoIP is here to stay but the market is full of uncert a i n t i e son what other next generation services will take off. Fro ma service prov i d e r’s perspective, the VoIP prov i s i o n i n gplatform must be able to adapt to market demandquickly for offering other next generation re ve n u egenerating services. This presentation will address the keyfunctional, technical, operational and businessre q u i rements for selecting a provisioning platform in ahosted environment offering VoIP and next-generations e rvices to enterprises. IP

Boosting Your Value-Added ServiceBusiness with Discovery-based Provisioning Kari Pulkkinen, Vice President, Business De ve l o p m e n t ,

Comptel Communications Di s c ove ry-based provisioning addresses a major challengew i reless provider face when looking to introduce newvalue-added services. Unlike traditional prov i s i o n i n g ,d i s c ove ry-based provisioning automatically activates an ew service at the network level and delivers corre c tsettings into the end-user handset. Ne t w o rk - i n i t i a t e dp rovisioning permits customers to easily try new serv i c e s ,boosts service uptake and increase the new serv i c ere venues. In addition, it makes sure all sold and delive re ddevices are provisioned correctly and kept up-to-dated incustomer or re s o u rce management systems. The speakerwill describe how this is accomplished. WI

Providing a Superior CustomerService ExperienceJohn Gasson, Senior Dire c t o r, Nextel CommunicationsIn providing a superior customer experience, serv i c ep roviders are turning to integrated CRM solutions to

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i n c rease quality levels, reduce handle times, incre a s ecompletions rates and reduce churn. To re a l i ze a best-in-class CRM business system solution, the needs of boththe internal and external customer must be understoodand integrated with effective technology. Hear howNextel integrated business process, technology andsystems to deliver a best-in-class CRM business systemsolution. CRM

2:45-3:30

Mining New Revenue with FederatedIdentityBill Casola, Chief Architect, AO LYang Li, Dire c t o r, AO LTo drive new re venue, AOL is adopting a new model foropen arc h i t e c t u re based on federated identity. T h ei n f r a s t ru c t u re services being delive red include businesss e rvices such as billing and payment. This pre s e n t a t i o nwill discuss AO L’s participation with federated identitys t a n d a rds and its business model for operating withp a rtners in an open arc h i t e c t u re which includes catalog,o rdering, subscription, and payment services – includingp repaid, postpaid, and micropayment solutions. T h ep resentation will visit the conceptual paradigm changesre q u i red to move to a federated model and the technicalchallenges of building and adapting vendor solutions inan integrated environment with non-traditionalcustomers. SM

Beyond Inventory: Heeding the Call forAdaptive Resource ManagementMark Nicholson, CTO & Vice President of Pro d u c t

De velopment, Sy n d e s i sTraditional inve n t o ry solutions cannot meet the heavylogical design and re s o u rce management demands ofcomplex IP services and the evolving networks thats u p p o rt them. This presentation examines the carrier-d r i ven trend tow a rd “a d a p t i ve” re s o u rce management –a d d ressing issues such as network visibility; capacity andn ew equipment detection; “r i g h t - s i ze d” engineering;vendor-, technology-, and arc h i t e c t u re-neutrality; and theseamless pairing of serv i c e - l e vel objectives with network -facing knowledge. LG

From SS7 to SIP: The Impact of VoIP onRevenue Assurance and How to Manage It Travis Russell, Senior Ma n a g e r, Te k e l e cThe introduction of VoIP has introduced new challengesto carriers and vendors alike. Not only does it change theparadigm of the telecommunications business, but thesystems, arc h i t e c t u res, and business processes as we l l .Learn what challenges VoIP brings to your businessp rocesses, focusing on billing, interconnect, andp e rformance management. Then, see what tools you canuse to re c over lost re venues in this new environment. IP

Boldly Going Where No WirelessCarrier Has Gone Before - SLA Managementfor Enterprise CustomersEamon O’Leary, Dire c t o r, Ne t w o rk Arc h i t e c t u re,

AT&T Wi re l e s sKieran Moynihan, Chief Te c h n o l o gy Of f i c e r,

Wa t c h Ma rk - C o m n i t e lAT&T Wi reless was the first U.S. wireless carrier tod e p l oy a SQM/SLA management system and prov i d eS LAs to enterprise customers. Hear how they did it andh ow to successfully utilize SLAs for migrating missioncritical applications to the wireless domain. Speaker willalso discuss how to put robust SLAs in place to monitorthe quality of wireless services delive red to enterprisecustomers. WI

Leveraging Your Bill as a 1:1 MarketingToolDeborah Hegseth, Vice President, Customer Op e ra t i o n s ,

Ru ral Cellular Corporation With annual re venues of over $500 million, Ru r a lCellular Corporation (RCC) delivers wire l e s s

communications services to 656,000 retail customers in14 states operating. Last ye a r, it implemented a powe rf u lp e r s o n a l i zed and targeted messaging application to helpbuild deeper and more profitable relationships with itscustomers. The speaker will discuss RC C ’simplementation experience as a case study in support ofthe value of transforming the monthly statement to ahigh-impact marketing tool. CRM

3:45-4:30

Solving the Data Gap – JurisdictionalAnalysis & ReportingLinda Lancaster, Exe c u t i ve Vice President, Op e rations &

Ma rketing, Intec Telecom Sy s t e m sLocal Exchange Carriers are re q u i red to bill access andlocal interconnection services per contractual andre g u l a t o ry re q u i rements based on interstate, intrastate andlocal jurisdictions. For many carriers though, missing dataputs their operation in a state of non-compliance withthese regulations, making them subject to hefty fines.This session will provide background and discussion ofjurisdictional factoring, analysis and re p o rt i n gre q u i rements. SM

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“I’ve been attending Billing & OSS Worldfor several years and each year it gets better. ”— Dae Decker, EUR Systems

The Perils of Bifurcated RatingIwan Axt, Director of Billing Op e rations, Broadview Ne t w o rk sIn order to improve the quality and consistency of theirend user bills, Bro a d v i ew Ne t w o rks took a step closer toc reating a single rating engine for its international, state-to-state, and instate LD, regional and local calls. T h espeaker will described the lessons learned andconsiderations invo l ved in homegrown rating or pricingengines, the system arc h i t e c t u re used, and the future ofclassical rating. LG

Implementing a Tax Solution for VoIP:A Verizon Case StudyClark Baker, Tax Transaction De p a rtment Ma n a g e r, Ve r i zo nJoe McIlvaine, Tax Te c h n o l o gy Ma n a g e r,

D u C h a rme, McMillen & Associates, In c .This case study analyzes Ve r i zon Long Di s t a n c e’s Vo i c eover IP implementation from a taxation perspective. T h esession will re v i ew how Ve r i zo n’s tax depart m e n timplemented a tax solution for its VoIP service – whichincluded a web order front-end system – in just fourweeks. IP

Bringing Real Time Cost and UsageFunctionality to Traditional Post–Paid BillingTom Erskine, Vice President, bcgiIn order to help corporations control their wire l e s sspending, a new class of technology is emerging that cantrack wireless costs and monitor wireless usage in re a ltime, making it possible for enterprises to eliminateabuse. The speaker will explain: how this emerging classof real-time subscriber management technology work s ;why support for the technology will be crucial for carriersseeking tools that extend their postpaid billingcapabilities; and strategies that carriers and billing ve n d o r salike can adopt to increase the number and quality oftheir corporate accounts. WI

Enabling the Shift to CustomerCentricity Karl Whitelock, Lead St rategist – OSS, Agilent Te c h n o l o g i e sEmphasizing the customer experience is a major shiftf rom traditional network monitoring and correlation withcustomer problems. Customer-centric management is nota replacement for network management, but anaugmentation to it. To d a y’s service offerings are more

complex than in the past, requiring both real-time andhistorical service monitoring. Drawing from a set of re a l -life case examples, this session demonstrates howcollecting usage data—not from traditional billingp rocesses—and correlating it with the customerdefinition, answers several serv i c e - related issues. CRM

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FRIDAY, MAY 6, 2005

9:30-10:15 • 10:30-11:15 • 11:30-12:15

CARRIER NETWORKING ROUNDTABLESOne of Te l e St r a t e g i e s’ most popular conference features! Carrier Ne t w o rking Roundtables allow you to attend thre ed i f f e rent 45-minute discussions with your peers in a live l y, collegial setting. Ask questions, offer opinions andn e t w o rk with others who may have the answers yo u’ve been looking for. Topics from which you may select:

1. Billing for IPDavid Pramer, Pa rt n e r, Ac c e n t u re

2. Emerging Standards to Solve the OSSApplication Integration ProblemScott Toborg, Ph.D., President,

Toborg Te c h n o l o gy St ra t e g i e s

3. CABS Management: Phantom Trafficand Intercarrier CompensationAndrea Abad, CABS Product Ma n a g e r,

C o m m S o f t

4. Improving Cash Flow and CustomerCommunication Through StrategicallyDesigned InvoicesRon Whaley, Vice President of Sales and

Ma rketing, OSG Billing Se rv i c e s

5. Prepaid Wireless: Strategies forProfitabilityBhaskar Gorti, Senior Vice President, Ma rk e t i n g ,

Alliances and Global Accounts, Po rtal Software

6. FTTP ProvisioningPeter Pifer, CEO, ETI Software Solutions

7. Managing Billing Accuracy ThroughCustomer and Partner ChainsJohn Brooks, Senior Principal, Az u re Solutions

8. IP/Broadband Order ManagementChallengesAmitava Ghosh, Practice Ma n a g e r,

Wi p ro Te c h n o l o g i e s

9. Service Assurance for VoIP NetworksTom Pincince, President & CEO, Brix Ne t w o rk s

10.Augment, Replace or Build? Preparingfor Next-Generation NetworksKim McDonald, Exe c u t i ve Vice President of

Op e rations, LDMI, a n d Ken Kennedy, Vi c ePresident of Professional Se rvices, Te l u t i o n

11. Managing Multi Service BroadbandSolutions

Chad Holliday, Director of Product Marketing,IP Division, Alcatel

PRE-CONFERENCE SEMINARSPRE-CONFERENCE SEMINARS

FULL DAY PROGRAM

9:00 am-5:00 pmUnderstanding Cable VoIP:

Business and Billing/OSS Basics

This non-technical tutorial is aimed at cableMSO business development, Bi l l i n g / O S S ,financial and voice operations managersresponsible for supporting cable Vo I Pi n i t i a t i ves and interested OSS/BSS ve n d o r s .

Topics to be addressed include:

• The VoIP Ma rkets To d a y• Cable VoIP In f r a s t ru c t u re Op t i o n s :

C i rcuit vs. Softswitch vs. SIP ove rBro a d b a n d

• Cable BSS/OSS Basics: Billing, Se rv i c eProvisioning, Customer Ma n a g e m e n t ,Re venue Assurance and more

• VoIP Taxation, Su rcharges and Fees • Cable VoIP CALEA and E-911

Re q u i rements and Op t i o n s• Wholesale IXC In t e rconnection and

Ou t s o u rcing Alternative s• Dealing with ILECs Re g a rding Nu m b e r

Po rt a b i l i t y, Access Charges and Mu t u a lC o m p e n s a t i o n

Instructor:

Dr. Jerry Lucas, President, Te l e St rategies andInvited Fa c u l t y

HALF-DAY PROGRAMS

9:00 am-12:00Introduction to OSS/BSS

Systems

If your understanding of operations andbusiness support systems stops with thedefinition of the acronym, if you don’tunderstand what your competitors areselling at Billing & OSS World, if yo ud o n’t understand why carriers invest $B intheir OSS/BSS systems, this intro d u c t o rycourse is for you.

Topics to be addressed:

• OSS/BSS In vestment: Economic andbusiness drivers behind spending

• OSS/BSS Ove rv i ew: Key systems,functionality of each, and industrym o d e l s

• Basics of pre - o rdering, ordering, serv i c ep rovisioning, inve n t o ry management,mediation, rating, billing, serv i c eassurance and more .

• OSS/BSS vendors by market andf u n c t i o n a l i t y.

Instructor:

Dr. Matthew Lucas, Vice Pre s i d e n t ,Te l e St ra t e g i e s

1:30 pm-5:00 pmService-Oriented

Architecture for BSS/OSS

Most service providers today carry a numberof BSS/OSS platforms. Management of dataintegration across these platforms is ane x p e n s i ve undertaking. In many instances,s e rvice providers are embracing serv i c eo r i e n t e d - a rc h i t e c t u res as a mechanism tointegrate commercial off-the-shelf packagesand legacy systems. Also, a number ofexternal services are emerging to offercommonly used services, such as cre d i tchecking and address validation. This seminarwill examine the service oriented-arc h i t e c t u re sthat are practiced today as well as tre n d st ow a rds future directions. Se rvice prov i d e rp a rticipants will present their case studies inimplementing service-oriented arc h i t e c t u re sand discuss successes and challenges.

Key issues covered will include:

• Business case for serv i c e - o r i e n t e da rc h i t e c t u re

• Experiences in implementing large-scalebusiness serv i c e s

• Emerging standard s• External serv i c e s• Se c u r i t y• Build versus buy

Instructors:

Tom Deffet, Technical Director of ITArc h i t e c t u re, Nextel Communications

Richard LaRue, Ph.D., Director of Da t aArc h i t e c t u re, Nextel Communications

Steve Kahn, Ma n a g e r, Be a r i n g Point, In c .Arvind Sathi, Ph . D . , Solutions Pa rt n e r,

OSS/BSS In t e g ra t i o n ,Bu s i n e s s Edge Solutions

1:30 pm-5:00 pmManaging Data Integrity:

Building the Link BetweenInventory Accuracy and RevenueAssurance

Poor data integrity is a primary cause ofmany of the process problems andoperational inefficiencies that affecttelecommunications service providers today.This seminar will explore the best practicesfor managing data quality in key operationssystems to produce greater pro c e s sefficiencies, detect and pre vent re ve n u eleakage, and improve service costmanagement.

Topics to be covered include:

• Di s c ove ry and re c o n c i l i a t i o nt e c h n o l o g i e s

• Planning, scoping and managing a dataintegrity management pro j e c t

• In ve n t o ry reconciliation and dataintegrity management

• Data integrity management for improve dcost management and re venue assurance

Instructors:

Andy Fraley, CTO, CoManage Corp.Mike McLaughlin, Dire c t o r, Ne t w o rk

Planning, McLeodUSAOther speakers to be announced

S-4S-3S-2S-1

TUESDAY, MAY 3, 2005

In-depth seminars designed to give you the jump-start you need to get ahead in your job and reap the greatest benefit from the show.Register and make payment for the conference package by April 8th and attend FREE!

ACE*COMM CorporationAzure SolutionsBilling ConceptsBilling World and OSS TodayBillSoftbcgiCCH IncorporatedCGI/AMSComArchCoManage CorporationCommSoftCommunications Data GroupComporium Data ServicesComptel CorporationComtec Inc.ComverseConvergys CorporationCorpus, Inc.Cramer SystemsCSG SystemsCustomCall Data SystemsDataLinxDataProse Billing SolutionsDSETDST InnovisDST OutputEDB TelesciencesEquinox Information SystemsEUR SystemsExstream SoftwareFormula Telecom SolutionsFathom SolutionsGroup 1 SoftwareHigh CottonInfo DirectionsIntec Telecom Systems Jones Cyber SolutionsThe Mail BoxMartin GroupMetaSolv SoftwareMTSNetCracker TechnologyNeuStar, Inc.Nokia NetworksnTels

Omni OSS, Inc.Open TelecommunicationsOpenet TelecomOSG Billing ServicesOSS through Java InitiativePAR3 CommunicationsParadigm R&D Corporation (NZ) Ltd.PatniPortal SoftwareQuintrex Data Systems Corp.RegulusRiverRock SystemsSAP AmericaSaskTel InternationalSeagull SoftwareSunTec Business SolutionsSysMaster CorporationTekelecTeleSphereTeleStrategiesTelutionTimesTen, Inc.UDPUnibill

UshaCommVertex Inc.Vibrant SolutionsVitria Viziqor SolutionsWisor

(as of 1/12/05)

EXHIBITORSEXHIBITORS

Wednesday, May 410:00 am – 6:00 pm

Thursday, May 510:00 am – 6:00 pm

Exhibition Hours

“Billing & OSS World is a greatshow and fabulous opportunity to meet with current and potential clients.”— Susan Klein, Regulus

Join the staff of Billing World & OSS Today as theyannounce the recipients of the 2005 Billing & OSSWorld Excellence Awards, honoring outstandingachievement in the telecommunications industry. Theawards ceremony will be held on Wednesday, May 4in the Liberty Ballroom at the Philadelphia MarriottDowntown, 1201 Market Street, immediatelyadjacent to the convention center.

The event will feature an opening reception startingat 7:30 p.m., followed by the awards presentation at8 p.m.

Admission to the welcome reception and awardsceremony is free for all registered conferenceattendees. For all others, tickets cost $35 and may bepurchased at the door.

The 2005 Billing & OSS Excellence Awards willrecognize those companies identified as leaders in thefollowing categories:

H Operational Excellence

H Achievement in Innovation

H Best New Product

H Best Integration Project

H Most Promising New Company

H Best Customer Success Story

H Best Overall Company

For more information or to nominate a company forthe 2005 Billing & OSS Excellence Awards, visitwww.billingworld.com.

BILLING & OSS WORLDOFFICIAL SPONSORS

Silver Level

Bronze Level

Premier Media Sponsor

2005 Billing & OSS World Excellence Awards

Wednesday, May 4 • 7:30 pm – 9:00 pm • Philadelphia Marriott Downtown

SPONSORS & SPECIAL EVENTSSPONSORS & SPECIAL EVENTS

For complete information on exhibit andsponsorship opportunities, contact LynnPeyer at 703-734-2610 orlpeyer@telestrategies.com

VenueThe Philadelphia Convention Center 1101 Arch StreetPhiladelphia, PA 19107www.paconvention.com

• Easy walk to many of the city’s famous historicattractions, charming streets and eclecticneighborhoods.

• High-speed, wireless Internet access FREE in allpublic areas of the center

• Subway access directly beneath conventioncenter - Market-East/Pennsylvania ConventionCenter Station

• Connected to the famous Reading TerminalMarket, America’s greatest public market.

Headquarters HotelPhiladelphia Marriott Downtown 1201 Market StreetPhiladelphia, PA 19107215-625-2900 (www.philadelphiamarriott.com)Mention the show to receive special conference rate -$169/nightConnected to the Convention Center

Other Hotels Close to Convention CenterLoews Philadelphia Hotel215-627-1200 (www.loewsphiladelphia.com)Diagonally across from Center

Hilton Garden Inn – Philadelphia Center City215-823-0100 (www.hiltongardenphilly.com)Diagonally across from Center

Hampton Inn Center City215-665-9100 (www.hamptoninn.com)2 blocks from main entrance

Philadelphia Downtown Courtyard215-496-3200 (www.courtyard.com)2 blocks from main entrance

Residence Inn by Marriott Philadelphia Center City215-557-0005 (www.residenceinn.com)2 blocks from main entrance

GENERAL INFORMATIONGENERAL INFORMATION

REGISTRATIONREGISTRATION

4 EASY WAYS TO REGISTER

Online Go to www.telestrategies.com and click on“registration”

By Phone 703-734-2600 for immediate registration

By Mail TeleStrategies, Inc.P.O. Box 4109, McLean, VA 22103

By Fax 703-734-9371 or 703-893-3197

Payment Information: Registration fee must be paid priorto the event. Send payment with registration. VISA,American Express, MasterCard, Diners Club, Discover,company or personal check and wire transfers areacceptable forms of payment.

Wire Transfers: To arrange a wire transfer, please contactthe accounting department at 703-734-7050 or via fax:703-556-3959; email: accounting@telestrategies.comTransfers & Substitutions: Transfers and substitutions arepermissible up to 24 hours in advance of conference date.Refund restrictions may apply.Cancellations and No-Shows: There is no penalty forcancellation if it is received in writing two weeks prior tothe conference date. After that date, a 25% service chargewill apply. Registrants who do not cancel before theconference date and do not attend are liable for the fullregistration fee. If conference is postponed or cancelled,TeleStrategies is not responsible for airfare, hotel or othercosts incurred by registrants.

Please print name and company as it will appear on your badge.

N A M E T I T L E

C O M P A N Y

A D D R E S S

C I T Y S T AT E / P R O V I N C E / C O U N T R Y Z I P / P O S TA L / C O U N T R Y C O D E

T E L F A X

E M A I L

PRE-PAYMENT REQUIREDPayment in full is required before attendancen My check is enclosed in the amount of $_____________n Please bill my company.

n Please bill my: n VISA n MasterCard n American Express n Discover n Diners Club

C A R D N O . E X P I R A T I O N D AT E ( M M / Y Y )

C A R D H O L D E R ’ S N A M E ( P L E A S E P R I N T ) S I G N A T U R E

FEESRegister Early and SaveConference and Pre-Conference Package:Package includes conference, pre-conference seminar, exhibit hall pass, CD ROM of conference proceedings, continentalbreakfasts, lunches and one ticket to the Excellence Awards.

By 4/8/05 After 4/8/05

n Registration Fee: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,495 . . . . . . . . . . . . . . . . . . . . . $1,895n Special Service Provider Rate NEW!. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $495 . . . . . . . . . . . . . . . . . . . . . . . $695

(Qualified service providers include employees of phone companies (includes CLECs and VoIP providers), ISPs andcable MSOs.)

A La Carte Pricing:

n Conference Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,495

n Pre-Conference Seminar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $595n Exhibit Hall Only Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $150

n Additional Excellence Awards Tickets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ____ X $35

Best Deal Register and pay by April 8th

and attend a pre-conference seminarFREE!

PO Box 4109 • McLean, VA 22103

“Truly educational and insightful!” — Ben Kwak, nTel USA

“Truly educational and insightful!” — Ben Kwak, nTel USA

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