Taking DIS Services to the Next Level Innovative Enterprise Services IPMA Executive SeminarSeptember 11-13, 2006

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DIS Listened DIS customers told us what services they wanted.

DIS made their wants part of our strategic vision.

DIS advanced responsive State budget proposals.

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Mission-Critical Focus Leadership and Innovation

Quality and Reliable Products and Services

Project Support

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Leadership and Innovation Video Conferencing and Web Collaborative Conferencing (Bob

Deshaye)

Live Communication Server (Roland Rivera)

E-mail Archiving (Karen Peterson)

Machine Virtualization (Karen Peterson)

Eastern Washington Business Continuity Facility (Cammy Webster)

Load Balancing (Cammy Webster)

Enterprise Integration Service (Scott Came)

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Videoconferencing New DIS managed service will provide an enterprise based,

interactive videoconferencing service that is shared by all state agencies

Dedicated facilities will be available in key locations across the state

Highest quality full video and audio conversation with other domestic and international locations that do business with state government can be connected through bridge facilities

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Simplified Network Diagram

IP to ISDN GATEWAY

Yakima

Spokane

Tri-Cities

Seattle

Olympia

Everett/Arlington

ISDN

IP Network

Enterprise Videoconferencing

VIDEO BRIDGE

Public Switched Telephone Network

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Videoconferencing Current Status Decision Package submitted to OFM for approval in FY08

budget cycle

Equipment and support costs defined and included in decision package submittal

Continued support from major branches of government including legislature, higher education and cabinet agencies

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Web Collaborative Conferencing This new service enhancement will add the ability to share

presentation materials over the IP network in addition to the audio only conference service in use today.

Agencies may share PowerPoint slides, Excel spreadsheets, Word documents etc., while conducting traditional audio conferences through DIS.

Several hundred simultaneous users are supported.

DIS Conference Operators will be available to assist customers with presentation set up and support as needed.

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Simplified Network Diagram

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`

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IPPublic Switched

Telephone Network

CollaborationBRIDGE

Operator Console

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Web Collaborative Conferencing Current Status

Major upgrade scheduled of all DIS audio conferencing equipment to new Web Collaboration infrastructure

Equipment installation scheduled for mid-FY07

Normal audio conferencing service still available without interruption for existing users

OFM approved rate model allows agencies to choose a monthly subscription amount for unlimited Web Collaboration Conferencing use

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What is Live Communications Server? Enterprise-grade, scalable and secure IM solution

Integration with desktop

Extensible platform built on industry standards

By 2008, 80% of all businesses will use IM

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Network Diagram

Live CommunicationsServer

Live CommunicationsServer

Enterprise Edition

Live CommunicationsServer

Enterprise Edition

Live CommunicationsServer

Enterprise Edition

Live Communications Server

Back- End Storage

Load Balancer

Enterprise EditionPool

State Governmental

Network

Remote Site Backup

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Live Communications Server Current Status Updates to Active Directory to support Live Communication

Server have been applied

Interagency project team has been formed Finalize business plan Present to Enterprise Active Directory Steering

Committee and the CAB

Release RFQ for acquisition tbd

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E-mail Archiving Provides efficient and reliable long-term storage of messages

Ensures security and integrity of archived messages

Provides seamless access to archived data for authorized users

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Machine Virtualization Better utilization of resources

Faster response to business demands

Improved flexibility and scalability

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Eastern Washington Business Continuity Facility

Shared disaster recovery and operational data center capability in Eastern Washington for the recovery of server-based computer systems

Effective recovery capability that avoids duplication in cost, effort, staffing, security and data communications

Infrastructure services for TSM and SAN connectivity to mainframe disaster recovery site in Philadelphia

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Load Balancing Service to enable fail-over from one server to another

Distributes workload

Technology available to agencies on the State Governmental Network (SGN) and Public Governmental Network (PGN)

Based on Cisco Content Switching Module (CSM) technology

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Enterprise Integration Service Middleware to send messages between systems and

coordinate system interactions

Repository to store, display, and search system interface models and documentation

Integration competency center to manage middleware and repository, and consult with agencies on integration strategy

Certificate Authority for the State Government Network

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Leadership and Innovation

Questions?

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Quality and Reliable Products and Services Enterprise Security Services (Laura Parma)

Leasing Program Expansion (Scott Smith)

Next Generation Network (Roland Rivera)

Olympia Capital Campus Fiber Network Expansion Project (Roland Rivera)

IT Service Management (Laura Parma)

DIS Facility Proposal (Jim Albert)

Wireless (Roland Rivera)

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Enterprise Security Services DIS pleased to add to suite of Enterprise Security Offerings

in FY07

Multiple agency requests for adding to current offerings

New set of services Managed Firewalls Enterprise Virtual Private Network (VPN) Secure Sockets Layer (SSL) VPN

Reviewed at OFM Rates Day and the CAB

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Enterprise Security Services Managed Firewall Services

Provide new service offering to centrally manage agency firewalls

Enterprise VPN Services Enable smaller field offices to access agency's primary

systems and data securely

Secure Sockets Layer VPN Ability to work remotely from alternate locations with

secure access to agency computing resources without requiring client software on the workstation

Provides additional offering to the Client VPN offering

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Leasing Program Expansion Lease Program

Operational leasing of personal computer, laptop and fileserver hardware to state agencies and higher education

Expansion Add 15,000 desktops and laptops for a total of 30,000 in

FY08 & 09

Financial Benefits Allows agencies to spread payments through life of

equipment Moves from large capital expense to utility-like payment

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Leasing Program Expansion

Lifecycle Asset Management Improvements

Lower purchase costsRegularly planned

deployments lowers cost of installation, training & support

Upgrade cycles become reqular events with fewer

funding issues

Asset fully utilized

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Leasing Program Expansion

Current Customers Corrections DSHS Financial Institutions Fish & Wildlife Health Industrial Insurance Appeals Labor & Industries Liquor Control Board Military Personnel Retirements Systems Veterans Affairs

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Next Generation Network High-speed telecommunications network that will meet the

future need of the K-20 Education Network

Provides lower networking costs for customers by leveraging DIS expertise in wide area networking

Single point of contact for designing, ordering, implementing and operating eight different networks

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Next Generation Network (NGN) Business Goals

Use the IT infrastructure Reduce costs Meet legislatively mandated requirements Enhance customer experience

Architecture Goals Based on wavelength technologies Provide multi-service provisioning platforms (MSPP) Provide more Ethernet aggregation points throughout the state

Benefits of NGN Architecture Reliability and Availability Flexibility Scalability Cost-effectiveness Support of customer business needs

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NGN Architecture

WaveNode

2 x 2.5G λ

2 x 2.5G λ

OLY

SPO

PULL

VAN

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Next Generation Network Status

Design has been completed

RFQ has been released

Responses due October 5, 2006

Award(s) notification October 24, 2006

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Campus Fiber Network

Coverage Expands the existing Olympia Capitol Campus fiber network presence

throughout Olympia (Downtown, Westside), Lacey and Tumwater

Capability Provides mobility, service flexibility and access to centralized

interagency applications at speeds of 10/100/1000 Mb Ethernet supporting voice, video, and data

Cost Benefits Delivers average annual cost savings to state government of

approximately $696K and future cost stabilization

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Campus Fiber Network Conceptual Design

OlympiaCapitol CampusFiber Network Olympia

DowntownMAN

OlympiaWestside

MAN

RegionalMetropolitan

OpticalNetwork

OlympiaArea

TumwaterMAN

TumwaterArea

LaceyDowntown

MAN

LaceyCampus

MAN

LaceyArea AREA AGENCIES BUILDINGS

ESTIMATED EMPLOYEES

Olympia: Downtown

15 35 4,325

Olympia: Westside

9 14 2,300

Tumwater 21 43 4,975

Lacey 11 19 2,775

Totals 111 14,450

Design: Highly available route diverse and protected ring architecture.

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Campus Fiber Network Project Status

■ PHASE 1 (July 2006 – June 2007)Develop and submit funding decision package (completed)Finalize Phase 1 detailed design

■ PHASE 2 (July 2007 – June 2008)Complete network expansion to Olympia Downtown, Olympia Westside and Tumwater agency locations

■ PHASE 3 (July 2007 – June 2008)Complete network expansion analysis and detailed design for Lacey agency locations

■ PHASE 4 (July 2008 – June 2009)Complete network expansion implementation to all Lacey agency locations

■ ISSUES: Agency participation commitment Timeline that accommodates agency needs Local municipality partnerships

Utilization of existing state government fiber assets

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IT Service Management End-to-end Service Management for the Enterprise to

continue to deliver quality and reliable services

Started discussion and engagement on this topic in the Enterprise Change Management Meetings held monthly after the Customer Advisory Board (CAB) meeting

Move towards delivery of IT Service Excellence

Use of ITIL: Information Technology Infrastructure Library

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IT Service Management ITIL is a framework of best practices approaches intended to

facilitate the delivery of high quality information technology (IT) services.

Service Support System for an enterprise approach Configuration Management Incident and Problem Management Change Management Service Request/Help Desk Release Management

“System” is a combination of processes, people and tools.

We need to get started!

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DIS Facility Proposal New state-owned data center and office building

Located on the east capitol campus

225,000 square feet overall – 100,000 square foot data center

Business Drivers

Proposed Schedule Project authorization - - 2007 Legislature Start design - - Summer 2007 Start construction - - Summer 2008

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Project Support Responds to Joint Legislative Audit Review Committee

(JLARC) Report

Proposes a centralized information technology project management office Pool of experienced project managers Statewide portfolio and project management application

software

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Wireless Wireless Project

DIS developing a comprehensive solution to effectively manage end user wireless connectivity

Enterprise solution for multiple forms of access EVDO, WiFi, Wired, Dial-up

Implement unified security for mobile devices Keep and isolate traffic behind the state firewall

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Questions?

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Contact Us Jim Albert, JimA@dis.wa.gov, 360-902-9885 Tracy Guerin, TracyG@dis.wa.gov, 360-902-3572 Laura Parma, LauraP@dis.wa.gov, 360-725-5321 Karen Peterson, KarenP@dis.wa.gov, 360-902-3123 Roland Rivera, RolandR@dis.wa.gov, 360-902-3335 Scott Smith, SS@dis.wa.gov, 360-725-4201 Cammy Webster, CammyW@dis.wa.gov, 360-902-3261 Bob Deshaye, BobD@dis.wa.gov, 360-902-3336 TechMall, http://techmall.dis.wa.gov