Take Control of Your Financial Future

Working with a Financial Adviser

What is the New Brunswick Securities Commission?

Crown CorporationEstablished in 2004Double role

Getting started

Know where you’re going financiallyKnow what you’re investing inKnow who you’re dealing withKnow where to go for help

INVESTMENT ADVISER RELATIONSHIP

Know who you’re dealing with

Working with a financial adviser

Assess your needsFind an adviserSchedule a meetingAsk questions

See: “Working with a Financial Adviser” in your kit.

How to find an adviser

Ask aroundContact the NBSC to find out who is registered in your areaOther sources:– Mutual Fund Dealers Association of Canada– Investment Industry Regulatory Organization of

Canada– Investment Counsel Association of Canada.

Schedule a meeting

Registration, Qualification, experience, trustworthy, and comfortableMake the phone callAsk questions and answer theirs

Ask questions

Are you registered with the NBSC?What is your background?How are you paid for your services (salary, commission or flat fee)?What kinds of products and services do you offer?Who are your clients?How will your help me reach my goals?What level of service can I expect from you?

Background Checks

Step 1- Check your adviser’s registration

Step 2 - Check for disciplinary action

Step 3 - Check the company’s history

Step 4 - Check the news

Step 5 - Check other search tools

Making the Most of the relationship

It’s a partnershipKeep the lines of communication openAsk questionsBe honest with yourself and your adviser

See the “Investment planning worksheet” in your kit

What an adviser can do for you

You can expect your adviser to:Make clear and specific recommendationsExplain the reasons for the recommendationsPoint out the strengths and weaknesses of opportunities and recommendationsOutline the risks involved

What an adviser can’t do for you

Your adviser will not be able to:Predict the performance of the markets with certaintyRecommend investments that are always profitableAct on vague or general instructions to buy or sell investmentsMeet unrealistic goals or expectations of profit

Your responsibilities as a client

Be prepared for each meetingAsk questions and take notesBe informedStay on top of your investmentsKeep your adviser up to date

See “When your broker calls – take notes” in your kit

Do I have a complaint?

You may have a complaint if your financial adviser: is not registered to sell the investments being recommended;

takes money out of your account, or buys or sells securities with your money, without first getting your permission (unless one of the exemptions previously discussed applies)

switches you from one mutual fund to another when there is no legitimate reason;

Dealing with Disputes (cont)

does not take reasonable care to see that your investment request is executed at the best possible price, given the market conditions at the time; or

recommends you buy or sell a security that is unsuitable based on the information gathered from you in the Know Your Client form (KYC).

What to do if you have a problem

Start with your adviser or their firm

If you’re not satisfied…

Ask about the firm’s complain process

If that doesn’t work…

Contact the New Brunswick Securities Commission

What the NBSC Can Do

Answer general questionsProvide registration informationProvide a history of past disciplinary actionSuggest options for pursuing your complaint Enforce compliance with securities legislationAct against market misconduct, including removing from the market those who do not comply with the law or who cheat investors.

What the NBSC Can Do (Cont)

The NBSC cannot:undo a transaction,give advice on an investment,give legal advice, orcomment on an ongoing investigation.

Remember:

Check RegistrationAsk QuestionsDo a Background CheckManage ExepctationsContact us:

1 866 933-2222www.nbsc-cvmnb.ca information@nbsc-cvmnb.ca @NBSecuritiesCom