TAG GD3030 User Manual

TAG GD3030User Manual

TAG Global Systems

©2020 TAG Global Systems Corporation. All rights reserved. TRADEMARKS

TAG Global Systems logo is a trademark of TAG Global Systems, LLC, registered in the United States Patent and Trademark Office and in other countries. Microsoft and the Windows® logo are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Microsoft products are licensed to OEMs by Microsoft Licensing, Inc., a wholly owned subsidiary of Microsoft Corporation. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. All other brand and product names are trademarks or registered trademarks of their respective owners.

Images shown in this document may vary slightly from actual products at time of shipping. Information in this manual is subject to change without notice.

i

TABLE OF CONTENTSABOUT THIS MANUAL

Related Information 1

Conventions 1

BASIC SAFETY GUIDELINESIntended Use 2

Maintenance and Operation Overview 2

Safety 3

Electrical Hazards 3

Environmental 3

Radio Transmissions 4

Cleaning and Servicing 4

Regulatory and Certifi cation 4

Lithium Battery Safety Statement 5

CHAPTER 1. INTRODUCTIONAbout This Guide 6

Unpacking the Device 6

Technical Specifi cations 6

TAG GD3030 Confi guration Options 8

Parts List 9

Identifying the Device 10

LED Status 11

Identifying the Digitizer 14

Dimensions 15

Touch Screen Features 16

CHAPTER 2. GETTING STARTEDFirst Time Use 17

Charging the Battery 17

Powering the Device On and Off 18

Installing the Micro SIM Card 19

Removing the Micro SIM Card 20

ii

Installing the MicroSD Card 21

Removing the MicroSD Card 22

Using the Digitizer 23

Removing the Protective Film from the Display 24

CHAPTER 3. OPERATIONOpening the I/O Compartment Cover 25

Closing the I/O Compartment Cover 26

Connecting to External Cabling 27

Handstrap, Carrying Handle and Shoulder Strap 29

Installing the Standard Battery 33

Removing the Standard Battery 34

Connecting to a Wireless Network 35

CHAPTER 4. USING BIOS SETUP UTILITYWhen to Use the BIOS Setup Utility 37

Accessing the BIOS Setup Utility 37

Installation an Operating System 38

BIOS Passwords 41

EC and BIOS 43

CHAPTER 5. USING THE DASHON UTILITYOverview 48

CHAPTER 6. TROUBLESHOOTINGTroubleshoot the Wi-Fi Connection 49

Troubleshoot Operating the Computer 50

Call Product Support 50

CHAPTER 7. MAINTENANCECleaning the Device 51

Returning the Device 51

Contacting TAG Global Systems 51

iii

About This ManualThe TAG GD3030 User’s Manual provides instruction for qualifi ed personnel to follow when setting up a new TAG GD3030 device.

This document is intended for use by qualifi ed personnel to compliment the training and expertise, not to replace it.

Related Information

Current information and manuals are available for download at the following website: www.tagglobalsystems.com

Conventions

Bolded or underlined text is used to emphasize the designated information.

A Note is used to provide additional information for the device or settings.

A Caution is used to warn against potential hazards or to caution against unsafe practices.

A Warning is used to identify immediate hazards for property damage, injury or death.

TAG GD3030 Page 1 of 51

Basic Safety GuidelinesThe following safety guidelines are intended to help protect the user from injury and prevent damage to the hardware.

■ Do not place anything on the AC adapters power cable and make sure the cable is not located where it can be tripped over or stepped on.■ Do not cover the AC adaptor as it reduces the cooling.■ Do not use the AC adapter while it is inside the carrying case.■ Use only the AC adapter, power cord, and batteries that are approved for use with the device. Use of another type of battery or AC adapter may cause risk of fire or explosion.■ If you use an extension cable with the AC adapter, ensure that the total ampere rating of all products plugged in to the extension cable does not exceed the ampere rating of the extension cable.■ If the device is moved between environments with very different temperature and/ or humidity ranges, condensation may form on or within the device. Avoid damaging the device by allowing sufficient time for the moisture to evaporate before using the device.■ When disconnecting cables, pull on the connector or on its strain relief loop, not on the cable itself. When pulling out or plugging in the connector, keep it evenly aligned to prevent bending the connector pins.

Intended UseThe TAG GD3030 rugged tablet is equipped with multi-functional terminals for stationary and mobile applications in industrial environments such as logistics, warehousing, fleet management, manufac-turing and the automotive industry.

Read the safety guidelines thoroughly before starting any servicing on the device. Read the guide-lines before powering up the device, and keep this document for later use.

The operator is solely responsible for any damage resulting from unauthorized modifications to the device.

Unintended Application UseThe device is not designed for use in life-support systems or critical safety/security systems where system malfunction can lead to the direct or indirect endangerment of human life. The operator is fully responsible for using the device in these situations.

Maintenance and Operation OverviewThe TAG GD3030 is designed and manufactured according to strict controls and following the stated safety regulations. The following list identifies incorrect operating uses of the TAG GD3030. Incorrect use of the TAG GD3030 can lead to hardware damage, safety issues and possible risk to personnel health:■ The TAG GD3030 is under operation by untrained personnel;■ The TAG GD3030 is not maintained as recommended;■ The TAG GD3030 is not used as intended. TAG GD3030 Page 2 of 51

Safety

To prevent injury and damage, read the following safety guidelines prior to operating the device. The manufacturer assumes no liability for any and all damages arising from misuse or noncompliance with these guidelines.

Electrical Hazards

Cleaning/Servicing: Power Off the TAG GD3030■ Disconnect the TAG GD3030 from power before cleaning or servicing it.

Power AdapterContact an authorized service personnel for repairs to the power pack. In the event of a blown fuse after replacing the fuse, contact an authorized service personnel to avoid electrical shock.

Use only Supplied Power CablesTAG Global Systems power cables meet industrial requirements for low-temperature flexibility, UV resistance, and oil resistance. Use only supplied power cables from TAG Global Systems.If other power cables are used, the following may apply:■ The operator is solely responsible for the resulting damage;■ All TAG Global Systems warranties are void.

Environmental HazardsDo not use the TAG GD3030 in locations near/with flammable gases or vapor. The use of electrical equipment in explosive environments can be dangerous.■ Turn off the device when near a gas station, fuel depot, chemical plant or a place where blasting operations take place.

EnvironmentalAmbient TemperatureThe TAG GD3030 operates on the basis of a passive cooling concept which internal waste heat is released via the housing surface and requires fresh airflow in the environment.■ Operating the TAG GD3030 with no fresh cooling air may cause overheating and damage to the device.■ The operating environment should not be enclosed to prevent the cool air being heated by the heat waste from the device.

Connecting and Disconnecting External DevicesTo prevent the considerable damage, the TAG GD3030 and the external device should be disconnected from power when connecting/disconnecting excluding USB devices.

Only Use Authorized AccessoriesOnly use the supplied cables, power packs and other accessories that have been tested and approved by TAG Global Systems. Contact your local distributor for further information.


Radio Transmissions

Permitted Transmission PowerFollow the national regulations for the maximum permitted transmission power. The operator is solely responsible for this type of operation.

Radio Frequency Limited LocationsConsidering the radio frequency limitation in hospitals and aircraft, the TAG GD3030 can only be installed with permission.Industrial computers may affect the function of implanted medical devices such as pacemakers and may cause malfunction.

Cleaning and Servicing■ Disconnect the TAG GD3030 from power before cleaning or servicing.■ Never clean the TAG GD3030 with compressed air, a pressure washer or a vacuum cleaner.■ If necessary, clean the housing of the TAG GD3030 with a damp cloth.■ Clean the touch-screen with a nonabrasive cloth.

Regulatory and Certifi cation

FCCThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:■ Reorient or relocate the receiving antenna.■ Increase the separation between the equipment and receiver.■ Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.■ Consult the dealer or an experienced radio / TV technician for help.

Any changes or modifi cations not expressly approved by the grantee of this device could void the user’s authority to operate the equipment.This device is operation in 5.15 – 5.25GHz frequency range, then restricted in indoor use only, Outdoor operations in the 5.15 – 5.25GHz is prohibit.This device is slave equipment; the device is not radar detection and not ad-hoc operation in the DFS band.


Labeling Requirements

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

RF Exposure Information (SAR)This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government.

The exposure standard employs a unit of measurement known as the Specifi c Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg. Tests for SAR are conducted using standard operating positions accepted by the FCC with the EUT transmitting at the specifi ed power level in different channels.

The highest SAR value for the device as reported to the FCC is 0.55 W/kg when placed next to the body.

CE MarkingThis product has passed the CE test for environmental specifi cations when shielded cables are used for external wiring. We recommend the use of shielded cables. Please contact your local representative for ordering information.

This product has passed the CE test for environmental specifi cations. Test conditions for passing included the equipment being operated within an industrial enclosure. In order to protect the product from being damaged by ESD (Electrostatic Discharge) and EMI leakage, we strongly recommend the use of CE-compliant industrial enclosure products.

R&TTEThis device complies with the essential requirements of the R&TTE Directive 1999/5/EC.This device is classifi ed as class 2 in Article 1(2) of Decision 2000/299/EC due to its capability of operating WLAN in the band 5.15 to 5.35 GHz.

CBThis device complies with the IEC 60950-1:2005+A1.

Lithium Battery Safety Statement

Lithium battery inside. Danger of explosion if battery is incorrectly replaced. Replace only with same or equivalent type recommended by battery manufacturer


Chapter 1. IntroductionThe TAG GD3030 is a rugged device equipped with 802.11, Bluetooth® and GNSS for wireless data communications.

The TAG GD3030 is a rugged 10.1” tablet computer capable of 1920 x 1200 resolution. The TAG GD3030 supports the following operating systems:■ Windows® Embedded 8.1 Industry 64bits■ Windows® Embedded Standard 7 64bits■ Windows® 10 Professional 64bits■ Windows® Embedded Standard 8 64bits

About This GuideThe TAG GD3030 User Manual provides instruction for qualified personnel to use as a guide for setup of the device. This document is not intended to replace the training and expertise of the end-user.

Unpacking the DeviceBefore you begin the installation or configuration process make sure to inspect all components and accessories. Contact your representative if there are any missing or damaged items. See “Contacting TAG Global Systems” on page 52.

Technical Specifications

Table 1. Technical Specifications

Item Description

Display 10.1-inch LED Backlight, 1920 (W) x 1200 (H) WUXGA

Touch screen 10-point capacitive touch screen with digitizer

Brightness 1000 nits (before touch)

CPU Intel® Core® i5-5350U 1.8 GHz

Operating System

(Optional)

■ Windows® Embedded 8.1 Industry 64bits

■ Windows® Embedded Standard 7 64bits

■ Windows® 10 Professional 64bits

■ Windows® Embedded Standard 8 64bitsRAM DDR3L@1600 MHz 4 GB RAM (optional: 8 GB)Storage mSATA SSD 120 GB (optional: 240 GB)

Battery

■ Standard hot swappable battery: 10.8V, 4500mAh, Li-polymer

■ Extended hot swappable battery: 10.8V, 9000 mAh, Li-polymer

(optional)Power Supply AC 100V ~ 240V, 50~60Hz input; [email protected], 65W

Dimensions (W x H x L) 280 mm (11”) x 23 mm (0.9”) x 195 mm (7.7”)Weight 1.36 kg (3 lbs)


Item Description

Wireless

WLAN Wi-Fi IEEE 802.11 a/b/g/n/ac

Bluetooth Bluetooth® V4.0

WWAN (Optional) Option for 3.5G or 4G LTE

Sensor

Sensor Gyroscope, G Sensor, E-compass, Light SensorI/O

Docking Connector 12-pin

DC-IN Jack x1

Micro SIM Card Slot x1MicroSD Slot x1

Audio Jack x1; headphone / microphone combo

USB 3.0 x1; type A

RS-232 x1

Micro HDMI x1

Ethernet x1

Security

TPM TPM 1.2

BIOS On/Off for I/Os YES

Data Collection

Camera

■ Front: 2.0 Mega-Pixels camera

■ Rear: 5.0 Mega-Pixels camera with LED auxiliary light and

Auto-focusGNSS YES

NFC Optional

Barcode Reader Optional

Magnetic Stripe Reader Optional

Smart Card Reader Optional


Item Description

Rugged Specifications

Drop 153 cm (5 feet), 26 drops on plywood

MIL-STD 810G

■ Vibration (MIL-STD-810G Method 514.6 Category 4, Fig 514.6C-1,

Fig 514.6C-2, Fig 514.6C-3)

■ Drop (MIL-STD-810G Method 516.6 Procedure IV)

■ Mechanical shock

(MIL-STD-810G Method 516.6 Procedure I, Procedure V)

■ Operation and storage temperature

(MIL-STD-810G Method 501.5 and 502.5)

■ Humidity MIL-STD-810G Method 507.5 Humidity Procedure II Ag

gravated Cycles (Fig 507.5-7)

IP rating IP65Operating Temperature

Range-20°C (-4°F) to 60°C (140°F)

Storage Temperature

Range-30°C (-22°F) to 70°C (158°F)

Humidity 5-95% without condensation

TAG GD3030 Configuration Options

The following options are available for the TAG GD3030:

■ NFC module■ Barcode reader■ Smart card reader■ High capacity battery■ 3.5G or 4G LTE■ Band 14


Parts List

The TAG GD3030 is shipped with the following items. All other accessories are sold and ordered separately. For help, contact your local TAG Global Systems sales representative. See “Contacting TAG Global Systems” on page 52.

TAG GD3030

DigitizerPower Adapter 2-Point Carrying Handle

2-Point Shoulder Strap Hitch D-rings(Attaching straps)

4-Point Handstrap


Identifying the Device

Overview

Figure 1. Overview

Table 2. Overview

No Item Description

1 Left view See “Side View” on page 13 for further information.

2 Front view See “Front View” on page 11 for further information.

3 Rear view See “Rear View” on page 14 for further information.

4 Right view See “Side View” on page 13 for further information.

5 Rubber bumpers Easy to grip rubber bumpers enable the rugged tablet to withstand shocks and drop for use in demanding environments.

6 Bottom view See “Bottom View” on page 12 for further information.


Front View

1

4

3

2

8 7

65

12

11 10 9

1413

Figure 2. Front View

Table 3. Front View

No Item Description

1 Front camera 2.0 Mega-Pixels camera.

2 Touch screen 10-point touch

3 Barcode trigger If barcode scanner is installed, press to scan.

4 Battery LED Display battery status, see “LED Status” on page 12.

5 Wi-Fi LED The Wi-Fi LED lights to indicate Wi-Fi is enabled.

6 FN LED The FN LED lights when the function switch on.

7 Home key Windows™ 10 home key.

8 Volume + Volume increase.

9 Volume - Volume decrease.

10 Power key Turns the TAG 3030 on or off.

11 Power LED The power LED lights when the device is on.

12 F2 key Programmable function key.

13 F1 key Programmable function key.

14 FN key Programmable function key.


LED Status

Table 4. LED Status

Item Status Description

PowerGreen: On Power on

Off Power off

Battery

Green: On Fully charged

Amber: On Charging

Amber: Blinking Low power < 15%

Off Not charging / no battery

FNBlue: On FN function switch on

Blue: Off FN function switch off

Wi-FiBlue: On Wi-Fi on

Blue: Off Wi-Fi off

Table 5. Bottom View

No Item Description

1 Docking connector 12 pin connector for docking onto a station.

2 Kensington lock Lock the TAG GD3030 to a stationary object for security.

3 Pass-through Dual pass-through for WLAN, GNSS and WWAN.

2 3

1

Bottom View

Figure 3. Bottom View


Side View

5

10

11 13

12

4

3

2

16

Left view Right view

Figure 4. Side Views

Table 6. Side View

No Item Description

1 Micro HDMI Connect HDMI devices to the TAG GD3030

2 MicroSD slot Insert microSD card in to the slot

3 Left I/O compartment cover Open to access the left I/O ports.

4 Tether hole Digitizer can be tethered to it.

5 Battery switch Switch to ON to provide power from the backup battery.

6 Micro SIM slot Insert micro SIM card for 3G or 4G LTE communication function.

7 USB 3.0 Connect USB devices to the TAG GD3030.

8 Audio jack Connect a 3.5 mm jack for a headphone or external speakers.

9 Ethernet Connect the TAG GD3030 to an Ethernet (RJ-45) cable.

10 DC-IN jack Insert power connector to charge battery.

11 RS-232 Connect the TAG GD3030 to a serial device.

12 DC-IN cover Open to access the DC-IN jack.

13 Right I/O compartment cover Open to access the right I/O port.


9

8

7

Rear View

1 2

5

3

4

5

6

Table 7. Rear View

No Item Description

1 Battery To install a battery, an external battery is optional.

2 Rear camera 5.0 Mega-Pixels camera with LED auxiliary light.

3 Barcode reader For installing a barcode reader. (Optional)

4 Fan Embedded fan for cooling.

5 Securing holes Secure the bumpers and the D-rings for the handstrap and shoulder strap.

6 Expansion bay Remove the cover to fi nd the expansion accessory connector.

7 Digitizer holder Place digitizer here.

Identifying the Digitizer

You can use the digitizer to control your TAG GD3030 as with a mouse or keyboard.The digitizer is not waterproof. Take care not to soak it or dip it in water.

Figure 6. Digitizer View

Click ButtonTip

7


Dimensions

The following image lists the device dimensions without add-ons (mm/inches).

280 / 1119

5 / 7

.7

Figure 7. Front View Dimensions

Figure 8. Side View Dimensions

23 / 0.9


Touch Screen Features

Always use the point of the digitizer for clicking or making strokes on the touch screen. Never use an actual pen, pencil, or sharp/abrasive object on the touch screen.

The digitizer is used as if it were a pen or pencil. Touch the screen with the tip of the digitizer then remove the digitizer from the screen.

After each use, replace the digitizer in the digitizer holder for proper care and to preserve the life of the digitizer.

Using a digitizer is similar to moving the mouse pointer then left-clicking icons on a desktop computer screen.

The following actions are available through the use of the digitizer:■ Open applications■ Choose commands in menu■ Select options in dialog box or drop-down menu■ Drag the scroll bar■ Drag across the text to select content■ Place the cursor in a text box before typing

A right click is generated by tapping the mouse icon in the system tray. After tapping, the mouse icon highlights the right button of the icon in red. The next touch screen tap is treated as a right click. The mouse icon returns to the left button highlighted in red so subsequent taps are treated as left clicks.

A digitizer replacement kit is available.

To prevent damage or malfunction, always dry the touch screen when wet.


Chapter 2. Getting StartedThis section provides an outline of the steps necessary to setup a new TAG GD3030. A detailed guide follows the listed items, see as follows.

For additional technical assistance, contact your TAG Global Systems representative. See “Contacting TAG Global Systems” on page 52.

It is recommended to installing or remove accessories on a clean, well-lit work surface. To protect yourself and the device from electrostatic discharge, wear anti- static wrist straps or place the device on an anti-static mat.

First Time Use

1. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25.2. Switch the switch to the ON position.

3. Close the left I/O compartment cover. See “Closing the I/O Compartment Cover” on page 26.

Charging the Battery

When you use the AC adapter to connect your TAG GD3030 to a power outlet, the standard and external (optional) battery will automatically begin to recharge.While the battery is charging, the power LED will be active. When the battery is fully charged, the power LED is lit a solid green.

1. Flip open the DC-IN cover to expose the DC-IN jack.

Figure 9. Switching the Battery Switch

Figure 10. Opening the DC-IN Cover TAG GD3030 Page 17 of 51

2. Connect the AC adapter to the DC-IN port.

After charging the battery, disconnect the AC adapter and close the DC-IN cover.1. Insert one end of the cover fi rst and angle the cover to seat it in place.2. Push in the cover to seal the DC-IN compartment.

The DC-IN cover must be inserted correctly to prevent internal damage to the device.

Powering the Device On and Off

Powering On the Device

Only power on the TAG GD3030 after connecting all of the peripherals and cabling.1. Press and hold the power button until the screen lights. The device runs through the start up

sequence and powers up.

Figure 11. Connecting the AC Adapter

Figure 12. Closing the DC-IN Cover

Figure 13. Power On the TAG GD3030 TAG GD3030 Page 18 of 51

Powering Off the Device■ Start screen: Tap > Shut down.■ Desktop screen:

1. Tap and hold at the bottom left corner of the Desktop screen.2. Tap Shut down or sign out > Shut down.

■ Both Start screen and Desktop screen:1. Display charm bar and tap Settings.2. Tap Power > Shut down.

Installing the Micro SIM CardThe device includes a micro SIM card slot for cellular and wireless connection. Only a micro SIM card is supported in the slot.

Check with your network or cellular service provider for availability and cost rates.

1. Power off the TAG GD3030. See “Powering Off the Device” on page 19.2. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25.3. Locate the micro SIM slot in the left I/O parts.

Micro SIM Slot

Left View

Figure 14. Left View: Locating the Micro SIM Slot


4. Take the micro SIM card from its packaging.5. The micro SIM card has a corner missing. Align the SIM card with the slot making sure that the corners match.6. Insert the micro SIM card and press it in until an audible click sounds


Removing the Micro SIM Card1. Power off the TAG GD3030. See “Powering Off the Device” on page 19.2. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25.3. Locate the micro SIM slot in the left I/O parts.

Figure 15. Installing the Micro SIM Card

Figure 16. Left View: Locating the Micro SIM Slot

Micro SIM Slot

Left View


4. Press the micro SIM card in and release it. The card springs out.5. Grasp the micro SIM card and remove it from the slot.

6. Close the left I/O compartment cover. See “Closing the I/O Compartment Cover” on page26.

Installing the MicroSD Card

The device supports microSD card for easier data storage.1. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25.2. Locate the microSD slot in the left I/O parts.

Figure 17. Removing the Micro SIM Card

Figure 18. Left View. Locating the MicroSD Slot

MicroSD Slot

Left View


3. The microSD card has a beveled edge. Align the microSD card with the slot making sure that the corners match.4. Insert the microSD card and press it in until an audible click sounds.


Removing the MicroSD Card

1. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25.2. Locate the microSD slot in the left I/O parts.

Figure 19. Installing the MicroSD Card

Figure 20. Left View. Locating the MicroSD Slot

MicroSD Slot

Left View


3. Press the microSD card in and release it. The card springs out.4. Grasp the microSD card and remove it from the slot.


Using the Digitizer

Following the information below when using a digitizer:

■ Use only the included digitizer to touch the screen. Do not place any objects on its surface and do not press down strongly with sharp-pointed or hard objects that may leave marks (e.g., nails, pencils and ball point pens).■ Use the digitizer only for touching the screen. Using it for any other purpose may damage the digitizer and result in scratches on the screen.■ The digitizer uses electromagnetic induction and may not work properly near strong electrical fi eld or magnetic fi eld such as:■ Near AM radio base stations or relay station antennas■ Near CRT displays that generate strong electromagnetic fi eld noise Move the digitizer away from such locations so it works properly.■ The pointer cannot follow the digitizer movement if you move the digitizer too quickly.

To make a selection, tap the screen once with the digitizer. To double-click, tap twice without pausing. To do a right-click, tap the screen once and hold the tip of the digitizer on the screen, the right-click icon appears. Press the click button is the same as a right click.

Figure 21. Removing the MicroSD Card


Removing the Protective Film from the Display

The front display of the TAG GD3030 is protected during transport by a transparent film. This film should remain on the front display during assembly to avoid damage to the front display surface.Only remove the film once all of the assembly work has been completed.

Figure 22. Removing the Protective Film


Chapter 3. OperationOpening the I/O Compartment Cover

1. Place the device display side down on a clean work surface.2. Locate the I/O compartment cover.

3. Unlock the latch. (Only available for the left I/O compartment cover)

4. Pull out the I/O compartment cover.

Left View Right View

Left I/O Compartment

Cover

Right I/O Compartment Cover

Figure 23. Side View: Locating the I/O Compartment Cover

Figure 25. Opening the I/O Compartment Cover

Figure 24. Unlocking the Latch


Closing the I/O Compartment Cover1. Place the device display side down on a clean work surface.2. Locate the I/O compartment cover.

Left View Right View

Left I/O Compartment

Cover

Right I/O Compartment Cover

Figure 26. Side View: Locating the I/O Compartment Cover

3. Flip the I/O compartment cover and install.

4. Lock the latch. (Only available for the left I/O compartment cover)

The I/O compartment cover must be inserted correctly to prevent internal damage to the device.

Figure 27. Installing the I/O Compartment Cover

Figure 28. Locking the Latch


Connecting to External Cabling

To prevent damage to the device, connect all cabling and accessories before powering up the device.

Connect USB CablingThe TAG GD3030 have one USB port for connecting USB devices, such as a digital camera, scanner, printer, modem, and mouse. The USB port support USB 2.0 or USB 3.0 devices.

1. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25.2. Connect to USB device via USB cable.

Connect Ethernet CablingThe TAG GD3030 provides a Ethernet port for connecting Ethernet.

Use a shielded cable is required to maintain emissions and susceptibility compliance.

1. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25.2. Connect LAN cable to Ethernet port on the TAG GD3030.

Figure 29. Connect USB Cabling

Figure 30. Connect Ethernet Cabling


Connect Audio Cabling

For higher audio quality, you can send sound through external audio devices such as speakers, headphones, or earphone using audio connector.

1. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25.2. Connect the audio cable.

Connect Micro HDMI Cabling

Connect to HDMI devices via micro HDMI cable.1. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25.2. Connect micro HDMI cable to micro HDMI port on the TAG GD3030

Figure 31. Connect Audio Cabling

Figure 32. Connect Micro HDMI Cabling


Connect RS-232 Cabling

Connect to RS-232 devices with an RS-232 cable.1. Open the right I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25.2. Align the RS-232 cable with the port in the device and connect it.3. Turn the locking screws on the cable to secure it to the device.

Handstrap, Carrying Handle and Shoulder Strap

The TAG GD3030 is equipped with a handstrap, a carrying handle and a shoulder strap for convenience and choice. Select the accessory that is right for your needs.

The handstrap can be installed with either the shoulder strap or the carrying handle. However, the handle and shoulder strap cannot be installed together due to space constraints.

For more information, see “Connecting the Handstrap” on page 29, “Connecting the Carrying Handle” on page 32 and “Connecting the Shoulder Strap” on page 32.

Connecting the Handstrap1. Remove the screws securing the bumpers.

Figure 33. Connect RS-232 Cabling

Connecting the HandstrapRemove the screws securing the bumpers.

Figure 34. Removing the screws TAG GD3030 Page 29 of 51

2. Install the D-rings.

Make sure the D-rings are tightly secured before installing the handstrap.

™3. Connect the handstrap on the D-rings.

When the handstrap is installed, the digitizer can be placed under the strap.

Figure 35. Installing the D-rings

Figure 36. Connecting the Handstrap TAG GD3030 Page 30 of 51

Removing the Handstrap

1. Unlock the handstrap from the D-rings.

2. Remove the D-rings.

3. Secure the bumper and the TAG GD3030 with screws.

Figure 37. Removing the Handstrap

Figure 38. Removing the D-rings

Figure 39. Securing the screwsTAG GD3030 Page 31 of 51

Connecting the Carrying Handle

1. Attach the clips to the metal loop on the bumper.

Removing the Carrying Handle

1. Press in the clips to release them from the metal loop.2. Remove the clips.

Connecting the Shoulder Strap

1. Attach the clips to the metal loop on the bumper.

Figure 40. Connecting the Carrying Handle

Figure 41. Removing the Carrying Handle

Figure 42. Connecting the Shoulder Strap


Removing the Shoulder Strap

1. Press in the clips to release them from the metal loop.2. Remove the clips.

Installing the Standard Battery

The following instructions are for both standard and external batteries. The external battery is an optional component. Only use components specifi cally designed for this device. Contact your local representative for ordering information.

Make sure the power switch is switched to ON before installing the standard/external battery. See “First Time Use” on page 17.

1. Place the device display side down on a clean work surface2. Locate the battery.

Figure 43. Removing the Shoulder Strap

Figure 44. Rear View: Locating the Battery

Locking Switch

Release Button

Battery


3. Align the tabs on the battery with the slots on the chassis.4. Angle the battery in place and set the tabs in the chassis slots.5. Lower the raised end of the battery and press in place until an audible click is heard.

6. Slide the locking switch on the top-left side to lock the battery.

Make sure the latch is securely locked to prevent the battery from falling.

Removing the Standard Battery1. Place the device display side down on a clean work surface.2. Locate the battery.

Figure 45. Installing the Battery

Figure 46. Locking the Battery

Figure 44. Rear View: Locating the Battery

Locking Switch

Release Button

Battery


3. Slide the locking switch on the top-left side to the unlock position.

4. Press and hold the release button as shown in the image to release the battery.5. Hold the battery and angle the left side up to remove.

Connecting to a Wireless Network

Before you can make use of the TAG GD3030 wireless functions, you need to connect to a network. The following is a set of procedures for connecting to a wireless network.

1. Before beginning, make sure your Wi-Fi setting is enabled and you are within range of a wireless network. If your Wi-Fi setting is disabled, proceed to step 2.

■ Look at the Network icon located at the right side of the taskbar. If the icon displays an X in a red circle, you are not within range of a wireless network. Move to a different spot until the Wi-Fi icon changes status indicating availability to a wireless network.

2. From any screen, open the Charms bar by sliding your fi nger inward from the screen’s right edge. The Charms bar displays along the screen’s right side.3. In the Charms bar, tap Settings to open the Settings menu.4. In Settings, tap the Network icon to display the Networks connection settings.5. The Wi-Fi menu displays. By default, the Wi-Fi menu is set to Off. Tap the bar next to Off toggle Wi-Fi to On. This enables the Wi-Fi option.6. Once W-Fi is enabled a listing of all available wireless networks displays. The wireless networks with the strongest signal are atop the list.

Figure 48. Unlock the Battery

Figure 49. Removing the Battery


7. Select the network you want to connect to, and tap the Connect button. You can tap the Connect Automatically check box if you connect to this network frequently. If you connect to the network, you are finished with the process. The network is considered an Open unsecured network, no password is required.8. If a password is required, type the password in the Enter the network security key field. Alternatively, you can also push the WPS button on your router to begin the security handshake.9. Tap Next to finish the connection process.

You have successfully connected to a wireless network.


Chapter 4. Using BIOS Setup UtilityYour ruggedized tablet has a BIOS setup utility which allows you to confi gure important system set-tings, including settings for the Boot and AP menus as well as the device’s basic settings--the system reads the basic settings during initialization in order to boot correctly

When to Use the BIOS Setup UtilityYou need to run the BIOS Setup utility when:■ Restoring to BIOS settings to factory default■ Modifying specifi c hardware settings■ Modifying specifi c settings to optimize system performance■ Installing Windows™ 10 Operating System

Accessing the BIOS Setup Utility

The BIOS Setup Utility screens shown in this chapter are for your reference only. The actual images or settings on your tablet computer may differ.The BIOS Setup Utility program may have been updated after the publication of this manual.

To run the BIOS Setup Utility, use the following procedures:1. Perform one of the following:

■ If the TAG GD3030 is powered offPress the Power button to start up the device. The power LED lights.Quickly press and hold the Windows Home key until the BIOS Post screen displays.

■ If the TAG GD3030 is powered onPress the Power button to shut down the device.Quickly press and hold the Windows™ Home Key until the BIOS Post screen displays.

The BIOS POST screen appears as shown.

2. From the BIOS POST screen select App Menu to open the BIOS Setup Utility.

Figure 50. BIOS POST Screen TAG GD3030 Page 37 of 51

Due to the device’s fast boot up and boot down time, there is only a small time frame of a few seconds between the release of the Power button and the opportunity to press the Windows® Home key.

The App Menu displays.

Installation an Operating System

Setting Up a Windows® 10 Installation Environment

There are several settings in BIOS that must be modifi ed before you can install a Windows™ 10 Operating System.

Use the following guidelines to prepare the BIOS environment:

■ Step 1: Enable CSM Support 1. Access the BIOS Setup Utility, see “Accessing the BIOS Setup Utility” on page 37. 2. Navigate to APP Menu > Main > Boot Features. 3. Locate the CSM Support setting and tap the drop-down menu to display the options.

Figure 51. BIOS Setup Utility: App Menu Screen


4. Tap Yes to enable CSM support.

■ Step 2 Enable Legacy Boot

1. Access the BIOS Setup Utility, see “Accessing the BIOS Setup Utility” on page 37.2. Navigate to APP Menu > Main > Boot Features.3. Locate the Legacy Boot setting and tap on the menu to select On enable legacy boot.

■ Step 3: Advanced > Miscellaneous Confi guration■ Save the Settings

After you confi gure BIOS, you will need to save the settings.

Figure 52. Main > Boot Features

Figure 53. Main > Boot Features


1. Navigate to APP Menu > Exit and tap Exit Saving Changes.

2. A prompt display, tap Yes to save the confi guration.

The BIOS settings are confi gured and the latest Windows® Operating System can be in-stalled.

Figure 54. Exit the BIOS Utility


BIOS Passwords

Setting Up a Supervisor PasswordTo setup a supervisor password, follow the procedure as described:

1. Go to APP Menu > Security > Account’s Password Status.2. Tap the Enter icon next to Setup the Supervisor Password to access the virtual keyboard.

3. Tap the password to use for the Supervisor profi le and tap Enter.

Figure 55. Security > Account’s Password Status

Figure 56. Set Supervisor Password


4. Verifi cation of the password is required. Tap the same password again and tap Enter to confi rm the new password.5. Navigate to APP Menu > Exit.

6. Tap Exit Saving Changes to display the confi rmation screen.7. Tap Yes to save the new confi guration settings.

After setting the Supervisor password, the password is required to access the BIOS Setup Utility.

Changing a Supervisor Password

1. Navigate to APP Menu > Security > Account’s Password Status.2. Tap the Enter icon next to Setup Supervisor Password.3. Enter the current supervisor password.4. Enter a new password.5. Enter the new password again to confi rm.6. Go to APP Menu > Exit.7. Tap Exit Saving Changes and tap Yes to save the confi guration.

Resetting a Supervisor Password

A supervisor password can not be reset. In the event that you forget the supervisory password, you will need to refl ash the BIOS to enter the BIOS menus. Refer to “Updating BIOS” on page 43 to refl ash the BIOS.

Figure 57. Exit Screen


EC and BIOS

Updating BIOSThis procedure allows you to update and refl ash the system BIOS. Both procedures follow the same steps as described in the following.

Make sure to protect your device from power loss during the BIOS update procedure to prevent irreparable damage to your system’s mainboard.

For this procedure, it is highly recommended to connect the device to the AC adapter to prevent a sudden loss of power during the BIOS updating process.

1. Contact your technical sales or technical representative to obtain the correct BIOS fi le.2. Copy the BIOS fi le on to the USB device.3. Connect the USB device to one of the device’s USB ports and power on the TAG GD3030.

A USB keyboard is required for entering command.

4. Once the device is on and the Windows® 10 Home screen displays, open the Charms bar by sliding your fi nger inward from the screen’s right edge. The Charms bar displays.5. Tap Settings from the displayed menus.

Figure 58. Charms Bar > Settings


6. Tap Change PC settings.

7. From the PC settings menu, tap Update and recovery to continue.

Figure 59. Change PC Settings

Figure 60. Update and Recovery TAG GD3030 Page 44 of 51

8. From the Update and recovery screen, tap Recovery. The Advanced startup option displays.

9. Under Advanced startup, tap Restart now.

Figure 61. Recovery

Figure 62. Restart Now TAG GD3030 Page 45 of 51

10. Tap Use a device to select a boot up preference.

11. From the Use a device menu, tap Internal Shell to open the command screen.

Make sure connect the TAG GD3030 to the AC adapter to prevent a sudden loss of power.

Figure 63. Use a Device

Figure 64. Internal Shell


12. In the command screen, enter fs1: to select the USB device already connected to the device. The command directs you to the USB device’s root menu.

13. If the BIOS fi le is in a folder and not in the root directory, navigate to the target folder.14. Type wf (.nsh) and tap Enter. wf is the designated BIOS fi le. Do not turn off your device or interfere with the refl ash process until the process is complete. 15. Once the process is complete, the TAG GD3030 automatically reboots. The BIOS is now updated.

Updating EC

Connect the TAG GD3030 to the AC adapter to prevent a sudden loss of power.

1. Updating EC requires the use of the Internal Shell Command menu, refer to steps 1 to 12 of “Updating BIOS”.2. Enter the EC source fi le folder.3. In the source folder, enter “f”.4. Do not turn off your device or interfere with the refl ash process until the process is complete. The system reboots once the process is completed.

Figure 65. Internal Shell Command Screen


Chapter 5. Using the DashON UtilityOverview

The DashON resident program is designed to provide near-instant access to your device’s settings and configuration within a single, easy to use interface.

The following information illustrates and describes the various settings available for configuration through the DashON menus.

Important: Do not terminate or remove the DashON program manually or the ambient light sensor and the function buttons will be malfunction.

Download the latest information and documentation through the TAG Global Systems official site: http://www.TAG Global Systems.com

Table 8 . DashON Overview

Function Description

EXIT Minimize DashON and return to the desktop.

Button Lock Lock or unlock all the physical buttons except Power button.

Screen Auto Rotate Disable or enable screen auto rotate function.

Airplane Turn on or off the airplane mode.

Battery Shows the battery level or charging status.

Brightness Adjust brightness level and enable or disable auto brightness function.Volume Control Adjust volume level and enable or disable mute function.GNSS Disable or enable GNSS function.

Wi-Fi Disable or enable Wi-Fi function.

Bluetooth® Disable or enable Bluetooth® function.Mobile Broadband Disable or enable mobile broadband function.

Touch Screen Lock Lock or unlock the touch screen.

ECO Mode Disable or enable ECO mode to save battery life when using the device.

Power Plan Manage how your tablet uses power.

Info Viewer View system specifications. The menu is for display only.

Display Switch Choose a display mode when connect to another output device.

Pass-through SwitchSwitch the usage of internal antenna or external antenna on vehicle

docking.Button Setting Pre-defined functions settings. Supports function button customizing.


Chapter 6. TroubleshootingUse the troubleshooting tables in this section to fi x problems with the Wi-Fi connection, 802.1x security, or general problems with operating the computer.

If you send the computer in for service, it is your responsibility to save the computer data and confi guration. TAG Global Systems is responsible only for ensuring that the hardware matches the original confi guration when repairing or replacing the computer.

Troubleshoot the Wi-Fi Connection

Use this troubleshooting table to help solve problems with your 802.11 radio connection.

Q. When you turn on the computer after it was suspended for a while (10 to 15 minutes or longer), it can no longer send or receive messages over the network.

A. Host may have deactivated or lost current terminal emulation session. In a TCP/IP direct connect network, turn off the “Keep Alive” message from host to maintain the TCP session while the computer is suspended.

Q. The computer is connected to the network and you move to a new site to collect data. Your computer now shows you are not connected to the network.

A. Move closer to an access point or to a different location to reestablish communications until you reconnect with the network.

Q. The computer appears to be connected to the network, but you cannot establish a terminal emulation session with the host computer.

A. There may be a problem with the host computer, or with the connection between the access point and the host computer. Check with the network administrator to make sure the host is running and allowing users to log in to the system.

Q. The computer appears to be connected to the network, but the host computer is not receiving any information from the computer.

A. There may be a problem with the connection between the access point and the host computer. Check with the network administrator or use your access point user’s manual.

Q. A network connection icon appears in the toolbar, but then disappears.

A. The computer may not be communicating with the intended access point. Make sure the network name matches the access point network name. The access point may not be communicating with the server. Ensure the access point is turned on, properly confi gured, and has 802.1x security enabled.


Troubleshoot Operating the Computer Use this section to troubleshoot problems that may prevent you from being able to operate the computer.

Q. You press the Power button and nothing happens.

A. Make sure that power is connected to the computer.

Q. The computer appears to be locked up and you cannot enter data.

A. Restart the computer.

Call Product Support

Simple instructions please contact the dealer, contact TAG Global Systems representative, or leave a message visit the TAG Global Systems website at www.TAGGlobalSystems.com.

To better assist you have the following information ready:■ Configuration number■ Serial number■ Operating system, BIOS, and MCU versions■ Service pack version■ System component versions■ If you are using security, know the type and the full set of parameters


Chapter 7. MaintenanceCleaning the Device

Danger to electric shock when cleaning or maintaining the TAG GD3030.To avoid electric shock, turn the TAG GD3030 off and disconnect it from the power supply before cleaning or maintaining it.

Housing■ The housing of the TAG GD3030 is best cleaned with a damp cloth.■ Use compressed air, a high-pressure cleaner or vacuum cleaner may damage the surface.■ Use a high-pressure cleaner, the additional risk of water entering the TAG GD3030 may damage the electronics or touch screen.

Touch Screen■ Use neutral detergent or isopropyl alcohol on a clean soft cloth to clean the panel surface.■ Prevent using any kind of chemical solvent, acidic or alkali solution.

Returning the Device

Please put the contents in the original package gently when you need to return the TAG GD3030.

Contacting TAG Global Systems

If you experience technical difficulties, please consult your distributor or contact the technical services department: www.TAGGobalSystems.com


Documents

TAG GD3030 User Manual