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Theinformationcontainedinthisdocumentisproprietaryandissubjecttoall
relevantcopyright,patentandotherlawsprotectingintellectualproperty,aswellas
anyspecificagreementprotectingTADIRANTELECOM,INC.(hereinreferredtoas
theManufacturer)
rights
in
the
aforesaid
information.
Neither
this
document
nor
theinformationcontainedhereinmaybepublished,reproducedordisclosedtothird
parties,inwholeorinpart,withouttheexpress,prior,writtenpermissionofthe
Manufacturer.Inaddition,anyuseofthisdocumentortheinformationcontained
hereinforanypurposesotherthanthoseforwhichitwasdisclosedisstrictly
forbidden.
TheManufacturerreservestheright,withoutpriornoticeorliability,tomake
changesinequipmentdesignorspecifications.
InformationsuppliedbytheManufacturerisbelievedtobeaccurateandreliable.
However,noresponsibilityisassumedbytheManufacturerfortheusethereofnor
fortherightsofthirdpartieswhichmaybeaffectedinanywaybytheusethereof.
Anyrepresentation(s)inthisdocumentconcerningperformanceofthe
Manufacturer sproduct(s)areforinformationalpurposesonlyandarenot
warrantiesoffutureperformanceeitherexpressorimplied.TheManufacturer s
standardlimitedwarranty,statedinitssalescontractororderconfirmationform,is
theonlywarrantyofferedbytheManufacturerinrelationthereto.
Thisdocumentmaycontainflaws,omissionsortypesettingerrors;nowarrantyis
grantednorliabilityassumedinrelationtheretounlessspecificallyundertakeninthe
Manufacturer ssalescontractororderconfirmation.Informationcontainedhereinis
periodicallyupdatedandchangeswillbeincorporatedintosubsequenteditions.Ifyouhaveencounteredanerror,pleasenotifytheManufacturer.Allspecificationsare
subjecttochangewithoutpriornotice.
Copyright by TADIRAN TELECOM, INC., 2005.All rights reserved worldwide.
All trademarks contained herein are the property of their respective holders.
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual Record of Revisions
Record of Revisions
Catalogue Number Release Date Supercedes Comments
InitialRelease August12,2003
RevisionA February11,2004 InitialRelease AddedProComm
Keyboardeditorsettings.
RevisionB May3,2004 RevisionA AddedSystemVoice
Prompts
RevisionC August18,2005 RevisionB Variousupdates.
Addedsoftwareupgrade
procedures.
RevisionD December5,2005 RevisionC Addedchangesrequired
byrelease
27A
software.
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual Table of Contents
Table of Contents
1 INTRODUCTION................................................................................................................................. 1-1
SYSTEM FEATURES .................................................................................................................................. 1-2INTENDED AUDIENCE............................................................................................................................... 1-3BASIC OPERATION ................................................................................................................................... 1-3DOCUMENT OVERVIEW............................................................................................................................1-4APPLICABLE DOCUMENTS ........................................................................................................................1-5PREREQUISITES ........................................................................................................................................1-6
2 SYSTEM SPECIFICATIONS..............................................................................................................2-1
GENERAL SPECIFICATIONS....................................................................................................................... 2-1
3 SYSTEM PROGRAMMING ...............................................................................................................3-1
HYPERTERMINAL SETUP ..........................................................................................................................3-2PROCOMM SETUP ..................................................................................................................................... 3-3EMERALD ICEVOICE MAIL PORTS..........................................................................................................3-4DTMFPROGRAMMING ACCESS...............................................................................................................3-4
PROGRAMMING THE EMERALD ICEFLASH VOICE MAIL SYSTEM VIA HYPERTERMINAL........................3-5PROGRAMMING GUIDELINES.................................................................................................................... 3-6AUTO TRANSFER SETUP...........................................................................................................................3-7
4 EMERALD ICE FLASH VOICE MAIL SYSTEM CARD INSTALLATION ............................... 4-1
EMERALD ICEFLASH VOICE MAIL SYSTEM CARD INSTALLATION.......................................................... 4-2
5 EMERALD ICE FLASH VOICE MAIL SYSTEM SETUP ............................................................. 5-1
EMERALD ICEFLASH VOICE MAIL SYSTEM STARTUP............................................................................. 5-1MENU OPTION 1-OPEN &CLOSE SCHEDULE .......................................................................................... 5-7MENU OPTION 2NUMBER PLAN............................................................................................................5-9MENU OPTION 3-INVALID DIGITS......................................................................................................... 5-15MENU OPTION 4-AUTOMATED ATTENDANT CONFIGURATION ............................................................. 5-16
MENU OPTION 5[FUTURE USE] ..........................................................................................................5-19MENU OPTION 6-REAL TIME CLOCK.................................................................................................... 5-19MENU OPTION 7-VERSIONNUMBER..................................................................................................... 5-21MENU OPTION 8-SET SYSTEM PASSWORD............................................................................................5-22MENU OPTION 9-MAILBOX ASSIGNMENT.............................................................................................5-23MENU OPTION 10-CLASS OF SERVICE .................................................................................................. 5-27MENU OPTION 11FREE SECTORS (RECORDING TIME REMAINING).....................................................5-28MENU OPTION 12-PBXINTEGRATION.................................................................................................. 5-29MENU OPTION 13SYSTEM INITIALIZATION......................................................................................... 5-34MENU OPTION 14-MESSAGES WAITING ...............................................................................................5-35MENU OPTION 15-DEBUG INFORMATION SCREEN................................................................................5-36
6 SYSTEM ADMINISTRATOR MAILBOX FUNCTIONS ................................................................6-1
ENTERING THE SYSTEM ADMINISTRATOR MAILBOX................................................................................6-1ADMINISTRATOR OPTIONSDETAILED DESCRIPTIONS ........................................................................... 6-2
7 MODEM SETUP FOR REMOTE PROGRAMMING......................................................................7-1
REQUIRED EQUIPMENT ............................................................................................................................7-1MODEM SETUP.........................................................................................................................................7-2COMMUNICATION SOFTWARE SETUP ....................................................................................................... 7-2PROGRAMMING THE SPECIAL MODEM COMMANDS .................................................................................7-3USING THE MODEM FOR REMOTE PROGRAMMING ...................................................................................7-5RESTORING THE MODEM TO FACTORY DEFAULT SETTINGS.....................................................................7-6
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Table of Contents Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual
TOC
8 SOFTWARE UPGRADE PROCEDURE ...........................................................................................8-1
9 OPTIONAL EQUIPMENT .................................................................................................................. 9-1
SIX-HOUR EXPANSION MODULE..............................................................................................................9-1INSTALLATION .........................................................................................................................................9-2
10 SYSTEM VOICE PROMPTS...........................................................................................................10-1
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual LIST OF FIGURES
List of Figures
Figure1. EmeraldICEFlashVoiceMailSystemCircuitCard(SideView) ................... 41
Figure2. InstallationofEmeraldICEFlashVoiceMailSystemCard............................... 42
Figure3. EnterPasswordScreen.......................................................................................... 51
Figure4. ProgrammingMainMenu ................................................................................... 52Figure5. SystemInitializationScreen.................................................................................. 53
Figure6. PBXIntegrationSelectionScreen......................................................................... 55
Figure7. PBXIntegrationScreen.......................................................................................... 55
Figure8. OpenandCloseScheduleScreen......................................................................... 57
Figure9. SystemNumberingPlanScreen........................................................................... 59
Figure10. NumberingPlanScreenExample.................................................................... 511
Figure11. InvalidDigitsScreen.......................................................................................... 515
Figure12. AutomatedAttendantSetupScreen................................................................ 516
Figure13. InternalClockSettings ...................................................................................... 519
Figure14. InternalVersionNumberScreen ..................................................................... 521Figure15. PasswordSetupScreen...................................................................................... 522
Figure16. MailboxAssignmentScreen ............................................................................. 523
Figure17. ClassofServiceSetupScreen ........................................................................... 527
Figure18. FreeSectorsScreen............................................................................................. 528
Figure19. PBXIntegrationSelectionScreen.....................................................................529
Figure20. PBXIntegrationScreen...................................................................................... 530
Figure21. MessagesWaitingScreen .................................................................................. 535
Figure22. DebugInformationScreen................................................................................ 536
Figure24. 3 HourExpansionModule ................................................................................91
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual LIST OF TABLES
List of Tables
Table1. DocumentConventions ............................................................................................ 19
Table2. AccessibleProgramFeatures ................................................................................... 31
Table3. TerminalProgramming ............................................................................................ 36
Table4. TelephoneProgramming.......................................................................................... 37
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual 1-1
11IInnttrroodduucctt iioonn
TheEmeraldICEFlashVoiceMailSystemFlashVoiceMailSystemisapowerful,
compactvoiceprocessingsystemthatusesstateoftheartDigitalSignalProcessing
hardwareandsoftware,interfacedwiththeEmeraldICEFlashVoiceMailSystem
compactcommunicationsplatform.
Therearenomovingpartsassociatedwiththesystemasallvoiceprocessinguses
digitalvoiceprocessingchipsfortheutmostinvoiceclarityandreliability.
ConnectiontotheEmeraldICEFlashVoiceMailSystemcommunicationsplatformis
accomplishedusingsinglelineports.
Thiscompact,highperformance,solidstatevoiceprocessingsystemisdesignedto
providetodaysbusinesseswithafeaturerichsystemenablingsmallcompaniesto
projecttheimageofamuchlargercompany. Sincealargemajorityofalltelephone
transactionsrequireonlyonewaycommunications,anefficientvoicemailfunction
contributestostreamliningbusinesscommunications.
ThepurposeofthismanualistoprovidetheinstructionsforinstallinganewFlash
VoiceMailCardintheEmeraldICEtelephonesystemandonlineandoperational
inthefastesttimepossible. Completeprogramminginstructionsaredescribedin
detailand
in
many
cases,
with
examples
to
describe
atypical
configuration.
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1-2 Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual
Introduction
1
System Features
TheEmeraldICEFlashVoiceMailSystemFlashVoiceMailsystemprovidesthe
followingfeatures:
Voice Messaging Functions
Allmailboxusershaveaccesstothesemailboxfeatures:
Delete,reply,save,orskipmessages.
Sendcopiesofmessages.
Sendmessagestomultipledestinations.
Receivemessageinformationindicatingthedate,time,andsenderinformation,if
available.
Changerecordedname,personalgreeting,andpassword.
Playbackcontrolswhensendingorreviewingmessages.
Recordatemporarygreeting.
Automated Attendant Functions
EmeraldICEFlashVoiceMailSystemprovidesfiveCustomCallRouting(CCR)boxes
whichmaybeusedtoprocessacalloncedialedintothesystem. Eachportmaybe
directedtoadifferentCCRifdesired. EachoftheCCRboxesprovidesanincoming
callerwithacustomizedwelcomegreetingthatdescribestheactionsavailabletoan
incomingcaller:
Dialanextensionnumbertoreachsomeone.
Pressadigittoleaveamessageinaparticularmailbox.(i.e.tocollectnamesand
addressesof
interested
parties
for
abrochure
mailing.)
Playaspecificannouncement,suchasdetaileddirectionstothecompany.
Presentcallerswithoptionstoselectsubmenusfordifferentdepartments. There
arefiveCCRboxesavailable,whichmaybeinterconnectedasrequired.
DialbyNamedirectoryfunctiontolocateusersbytheirFirstorLastname.
AutomatictransferofincomingFAXcallstoalocalfaxextension.
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual 1-3
Intended Audience
Thismanualisintendedforatechnicianresponsibleforinstallingandconfiguring
theEmeraldICEFlashVoiceMailSystemanditsrelatedcomponents.
Basic Operation
TheEmeraldICEFlashVoiceMailSystem,initsdefaultconfiguration,isaneightport
systemwiththreehoursofvoicestoragethatcanprocesseightdifferentcallersatthe
sametime.Anadditionalthreehoursofrecordingtimecanbeaddedwiththe
additionoftheoptionallyavailableexpansionmodule. Thecallerscanbeany
combinationofoutsideorinsidecallers. Aseachcallerfinishestheircall,theportis
madeavailableforthenextcallerallowingalargenumberofuserscanbesupported
withtheEmeraldICEFlashVoiceMailSystem.
TheEmeraldICEFlashVoiceMailSystemusesSingleDigitCommands,eliminating
theneedtomemorizelongkeysequences. Oncetheuserisfamiliarwiththe
system,theywillbeabletodialaheadbyknowingthecorrectcommands.
Allmailboxescanbeaccessedfromanytelephoneanywhereintheworldaslongastouchtonedialingisavailable. Allmailboxfunctionsaresecuredbyapassword
whichtheuserprovideswhenenteringtheirmailbox.Thepasswordguarantees
thatmailboxcommunicationsareprivateandsecure.
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1-4 Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual
Introduction
1
Document Overview
Thismanualisarrangedinthefollowingsections:
Chapter1:Introduction thischapterdescribestheoverallcapabilitiesoftheEmerald
ICEFlashVoiceMailSystemincludingSystemCapabilities,BasicOperation,an
overviewofthisdocumentandprerequisitesforinstallationofthesystem.
Chapter2:SystemSpecificationsthischapterlistsallofthesystemspecifications.
Chapter3:SystemProgrammingthischapterdescribestheprogrammingfeatures
accessiblethroughHyperTerminalandtheprogrammingfeaturesaccessiblethrough
atelephone.
Chapter4:EmeraldICEFlashVoiceMailSystemCardInstallationthischapter
describesthecontentsoftheEmeraldICEFlashVoiceMailSystempackageaswellas
theinstallationprocedureofthehardware.
Chapter5:EmeraldICEFlashVoiceMailSystemSetup thischapterdescribesthe
initialstartup,theusesoftheSystemSetupScreensandthefieldswithineach.
Chapter6:SystemAdministratorMailboxFunctions thischapterdescribesallofthe
SystemSetupfeaturesavailablethroughtheSystemAdministratormailboxusinga
telephone.
Chapter7:ModemSetupforRemoteProgrammingthischapterdescribesthespecifics
insettingupamodemforcommunicatingwiththeEmeraldICEFlashVoicemail
System.
Chapter8:SystemPromptsListingthischapterprovidesaprocedureforupgrading
theEmeraldICEFlashVoicemailsystemsoftware.
Chapter9:OptionalEquipmentthischapterdescribestheoptionallyavailable
equipmentavailableforusewiththeEmeraldICEFlashVoiceMailSystem.
Chapter10:SystemVoicePromptsthischapterliststheSystemvoiceprompts.
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual 1-5
Applicable Documents
Thefollowingdocumentsshouldbeusedinconjunctionwiththismanual:
EmeraldICEFlashVoiceMailSystemMailboxOwnerUsersGuide
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1-6 Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual
Introduction
1
Prerequisites
Properpreparationisextremelyimportantforasuccessfulinstallationandwillresult
inimprovedcustomersatisfactionwiththeEmeraldICEFlashVoiceMailSystem.
Takingafewmomentsinitiallytosecurethenecessaryequipment,programming
information,andmanpowerrequirementswillstreamlinetheinstallation,aswellas
enhancethecustomersperceptionofhowthenewsystemwillworkforthem.
Inordertoproperlysetupthesystem,youshouldmakesurethatthefollowing
itemsareavailablebeforestartingtheinitialsetup:
AsystemCustomCallRouting(CCR)menudesignplanthathasbeendiscussed
withand
approved
by
the
end
user.
Awellspokenpersonavailabletomakethenecessaryrecordingsforthesystem
greetings.
AllrequireddocumentationfortheEmeraldICEoptionsprogramming.
Theinstallationshouldbecarriedoutearlyenoughinthedaytoallowsufficient
timeforcustomerchanges,integrationissues,etc. Agoodestimateistoallow34
hoursforacompleteinstallation,excludingthenecessarytimefortrainingtheend
users.
ItisrecommendedthatthisInstallationManualbereviewedpriortotheinstallation
date.
General Informationand Disclaimers
WhilethismanualcontainscurrentEmeraldICEFlashVoiceMailSystem
information,itscontentsaresubjecttochangewithoutnotice.
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual 1-7
Electro-Static Discharge Warning
TheEmeraldICEFlashVoiceMailSystemcircuitboardsarestaticsensitive. They
shouldbehandledbytheedgesonlyandkeptintheantistaticpackagingbagsuntil
readyforinstallation. Donotsubjectanycomponentpartstostaticdischargeorphysicalmishandling.Whenhandlingcircuitboards,itisadvisabletouseananti
staticwriststrapandcovertheworksurfacewiththeantistaticbagusedtoshipthe
board. Staticchargesshouldbedischargedfromthebodybeforetouchingthe
boardsorcomponentsbytouchingthegroundedmetalcaseofthesystempower
supplyunitorcoldwatergroundconnectionifavailable.Theproductwarrantyfor
thisequipmentdoesnotcoverdamagecausedbysuchdescribedstaticdischargesor
mishandling. Anymodulesorcomponentsdeterminedtohavebeendamagedin
suchamannerwillonlybereplacedatdealercost.
Hazardous Voltage Warnings
Theequipmentpurchaserisresponsibleforprotectingtheinstalledequipmentfrom
hazardousvoltages.TheEmeraldICEFlashVoiceMailSystemwassubmittedtoa
NationallyRecognizedTestingLaboratory(NRTL)forsafetyapprovals. Before
installingtheequipment,checklocalelectricalcodesthatapplytotheinstallationof
telephoneandelectronicequipment. Thefollowingsafetyguidelinesaretakenfrom
ULdocument1459,Issue2,whichisproductsafetyspecificationgoverning
telephoneequipment.
General Safety Guidelines
Wheninstallingandusingtelephoneequipment,thebasicsafetyprecautions
describedbelowshouldalwaysbefollowedtoreducetheriskoffireand/or
electricalshock:
Readandunderstandallinstructions.
Followallwarningsandinstructionsthataremarkedontheproduct.
Unplug theproduct from thewalloutletbeforecleaning.DONOTapplyany
liquidoraerosolcleanersdirectlytotheunit.
Donotusethisproductnearanysourcesofwaterorinawetenvironment.
Donotplacethisproductonanunstableshelfortable. Theproductmayfall,
causing serious damage to the product. This damage may compromise the
safetyfeaturesoftheequipment. ItisrecommendedtoinstalltheEmeraldICE
FlashVoiceMailSystemcardbymountingitonaflat,drywallsurface.
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1-8 Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual
Introduction
1
Airventilationopeningsareprovidedintheequipmentforventilationtoprotect
itfromoverheating.Theseopeningsmustnotbeblockedorcovered,especially
thewiringopeningonthebottomoftheunit. TheEmeraldICEFlashVoiceMail
Systemcardshouldneverbeplacednearoroveranytypeofheatingradiatoror
heatregister.Inaddition,EmeraldICEFlashVoiceMailSystemcardshouldnotbe
installedinanenclosedcabinetunlessproperventilationisprovided.
Warranty Limitations
Theproductwarrantyislimitedtoreplacementofdefectivecomponentsanddoes
notcoverinjurytopersonsorpropertyorotherconsequentialdamages.
FCC Regulations
This
equipment
has
been
tested
by
an
independent
testing
lab
and
found
to
comply
withthelimitsforaClassAdigitaldevice,pursuanttopart15oftheFCCRulesas
reproducedbelow:
Theselimitsaredesignedtoprovidereasonableprotectionagainstharmful
interferencewhentheequipmentisoperatedinacommercialenvironment. This
equipmentgeneratesusesandcanradiateradiofrequencyenergyand,ifnot
installedandusedinaccordancewiththeinstructionmanual,maycauseharmful
interferencetoradiocommunications. Operationofthisequipmentinaresidential
areaislikelytocauseharmfulinterferenceinwhichcasetheuserwillberequiredto
correcttheinterferenceattheirownexpense. FCCrulingsstatethattheownerofthe
systemtobeinstalledgivesthelocaltelephonecompanysufficientadvancenoticeof
intentiontouseprivatelyownedtelephoneequipment. Theownermustalsofurnish
informationastotheidentificationoftheparticularlinestobeconnectedtothe
systemandtheaffectedtelephonenumbers. FCCregistrationinformationonthe
modelnumber,FCCassignedregistrationnumberandringerequivalence
informationmustalsobefurnished. Theringerequivalence(REN)isusedto
determinehowmanydevicescanbeconnectedtoatelephoneline. Inmostareas,
thesumofRENsofalldevicesononelineshouldnotexceedfive. Iftoomany
devicesareattached,theymaynotringproperly. Shouldtherebeanyquestionsthat
thecustomer providedequipmentmaycauseharmtothetelephonenetwork,the
localoperatingcompanyisrequiredtonotifythecustomerofanimpending
temporaryinterruption
of
service.
The
customer
must
be
given
the
opportunity
to
correcttheexistingproblem,ifpossible.
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual 1-9
Thetelephonecompanymustalsoadvisecustomersoftheirrightsforfiling
complaintsbeforetheFCC. Thetelephonecompanymaymakechangesinits
technicaloperationsandprocedures. Ifsuchchangesaffectthecompatibilityoruse
ofthissystem,thetelephonecompanyisrequiredtogiveadequatenoticeofthe
changes. Undernocircumstancesistheequipmenttobealteredormodifiedwithout
writtenapprovalofthemanufacturer. Failuretogainpermissionforanymodificationwillvoidthewarranty. Ifasystemmalfunctionissuspected,the
connectorsterminatingtheequipmenttotheCOlinesshouldbedisconnected.
Warranty Repairs
InaccordancewiththeFederalCommunicationsCommissionregulations,an
authorizedagentmustperformanyrepairstothisequipment.
Document Conventions
Thismanualusesseveralconventionstoconveyinformationmoreclearlytothe
reader.ItisrecommendedthattheconventionsshownbelowinTable1. be
reviewedandunderstoodbeforecontinuing.
Table 1. DocumentConventions Convention Purpose
Normal Usedforbodytextthroughoutthemanual.
Normal,italic Usedindescribingactualvoiceprompts.
Bold,italictype Useformenuitems,formnamesoritems.
Normal,bold Usedtoindicatekeystrokes,filenames,
devicenames,etc.
Press Meanstopressaspecifickey.(e.g.press
ESCmeanstopressandreleasetheEscape
eyonce.)
Enter Meanstotypethespecifiedinformation
andthenpressENTER(e.g.enter
TEST.TXTmeanstypeTEST.TXTonthe
eyboardandpressENTER.)
NOTE Indicatesaninformationalnoteassociated
ithaprocedure,actionoritem.
KeystrokeKeys(i.e.1,
9e)
Indicatesakeystrokefromakeyboard.
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual 2-1
22SSyysstteemmSSppeeccii ffiiccaatt iioonnss
General Specifications
Processesuptoeightcallssimultaneously(eightports).
Connects
directly
with
the
Emerald
ICE
cabinet
no
additional
hardware
required.
Allowsallfeaturestobeaccessedviaatouchtonetelephone.
Contains64regularmailboxesand16prerecordedannouncements.
Performs routine mailbox maintenance automatically by resynchronizing
mailboxesonceperday.
Userprogrammingformailboxes,callroutingandselectionofthePBXsystem
forintegration.
ThreeHoursornineHourswithanoptionalsixhourMemoryExpansionCard.
Maximumof64mailboxes.
Maximumof999messages.
FiveCustomCallRoutingBoxes.
DSPProcessorOperatingSystem.
Serialprogrammingport.
Builtinsystemclock(synchronizingwithEmeraldICEclock)
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2-2 Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual
SystemSpecifications
2
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual 3-1
33SSyysstteemmPPrrooggrraammmmiinngg
AllEmeraldICEFlashVoiceMailSystemprogrammingisperformedusingalaptopor
standardPCdesktopsystem.Asubsetofprogrammingmaybeperformedusingthe
SystemAdministratorsmailbox. SpecialsoftwareisNOTrequired. AnyDOSor
WindowscommunicationspackagethatsupportsANSIterminalemulationwill
workproperly. Therequiredportspeedandprotocolis2400,N81.
ThecablebetweentheEmeraldICEFlashVoiceMailSystemunitandthePCmustbea
serialarrangementwitha9pinmalefemaleconnectoroneachend.
Table2belowshowstheprogrammingfeaturesthatareaccessiblefromtheprogrammingPCandthoseaccessiblefromatouchtonetelephoneviatheSystem
Administratorsmailbox.RefertoChapter6forspecificdescriptionsoftheSystem
Administratorfunctions.
Table 2. AccessibleProgram Features
AdministrationTask Terminal Telephone
CommonFunctions
SetClassofServiceOptions
SetDateandTime
AccessDebug
Screen
(requires
special
password
from
Tech)
ViewFreeSectors(remainingmessagestoragetime)
ProgramInvalidDigits
SetOpenandCloseSchedules
SetSystemPassword
MailboxAdministration
ChangeAccessCodes
AddaMailbox
DeleteaMailbox
RecordaMailboxGreeting
ResetMessageWaitingIndicators
Notifications
Activate
EditNumber
NewNumber
NumberingPlan
AssignOperationstodigitsintheVoiceMenus
ChangeOperatingModes
Day
Night
Automatic
PBXIntegration
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3-2 Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual
SystemProgra
mming
3
AdministrationTask Terminal Telephone
SetPBXIntegrationType
ChangePBXIntegrationparameters
SystemPrompts
RecordPrompts
ReviewPrompts
SelectSystemGreetingperPort
Day
Night
Temporary
CCRMenuGreetings
Review
Record
Delete
CheckSoftwareVersionNumbers
HyperTerminal Setup
IfusingHyperTerminalasthecommunicationspackage,performthefollowingsteps
beforebeginningprogramming:
1. SelectStart Programs Accessories CommunicationsHyperTerminal
2. Setupanewconnectionusingthefollowingsettings:
a. SelectCOM1orCOM2,asrequiredbyyourPC,thenpressOK.
b. OntheComportSettingsscreen,set2400,N81,FlowControltoXON,
XOFF.
c. ClickOK.
d. ClickonFileProperties,thenselecttheSettingstab.
e. SelectAutoDetectastheemulation.
f. ClickontheASCIIsetupbuttonandunchecktheWraplinesthatexceed
terminalwidthoption.
g. ClickOK,andthenclickOKagain.
3. TheHyperTerminalconnectionisnowconfiguredproperlyforprogrammingthe
EmeraldICEFlashVoiceMailSystem.
4. Exit,andthenrestarttheHyperTerminalprogram.
5. AfterconnectingtotheEmeraldICEFlashVoiceMailSystem,pressvtoaccess
theMainProgrammingMenu.RefertoChapter5foradescriptionoftheMain
ProgrammingMenu.
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual 3-3
Procomm Setup
ProcommPlusforDOSorProcommPlusforWindowscanalsobeusedfor
programming.Thesoftwarewillrequirecertainspecificparametersettingsand
functionkeymapping.Theinformationbelowoutlinestherequiredchanges.Since
differentversionsofthesoftwaremayhavetheseparametersindifferentareas,we
willlistthechangesthatneedtobemadeinyourspecwilltellyouthegeneralarea
wherethechangesneedtobemade.
ItisrecommendthatyouinstallaseparatecopyofProcomminitsownsubdirectory,
sincesomeoftheparameterchangesmayaffecthowtheprograminteractswithother
systemsyoumayprogram.MakesuretosetTransmitPacing=0underAS
GeneralOptionsortheFunctionsKeysmaynotoperateproperly.
Procomm for Windows Version 4.7 Up
Terminalsetup(DirectConnect)
Terminaltype............. ANSIBBS
Speed...................
2400
Parity................... None
Wordlength.............. 8
Stopbit.................. 1
Terminalupdate........... FAST
Breaklength.............. 350ms(3501/10thsofasecond)
Terminalscroll
method.
.....
NORMAL
Enquirytype.............. OFF
Terminalsize............. 25Rows/80Columns
XON/XOFFflowcontrol..... OFF
Hardwareflowcontrol...... OFF
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3-4 Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual
SystemProgra
mming
3
Function Key Mapping
MostversionsofProcommPlushaveonlythefirstfourfunction(F)keysmappedto
terminalfunctions. EachFkeyhasfourstatesthatcanbeprogrammed.Youonly
needto
program
the
NORMAL
state.
These
settings
are
found
under
the
Setup
option,TerminalSetup,Keyboardfiles.
Thecorrectkeymappingsfor1 -4 areasfollows:
1...........^[OP
2...........^[OQ
3...........^[OR
4...........^[OS
Emerald ICE Voice Mail Ports
TheEmeraldICESystemportsassignedforVoiceMailare465472.
DTMF Programming Access
AnumberofprogrammingparametersmayalsobechangedusingtheSystem
AdministratorMailbox. Thismailbox,whenaccessed,presentsamenuofchoices
whichallowtheSystemAdministratortomakethesechanges.
RefertotheSystemAdministratorMailboxFunctions,describedinChapter6formore
details.
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual 3-5
Programming the Emerald ICE Flash Voice Mail System viaHyperTerminal
ProgrammingtheEmeraldICEFlashVoiceMailSystemrequirestheentryofvaluesin
specificfieldsonvariousprogrammingscreens. Theseprogrammingscreensare
accessedfromaProgrammingMainMenubyselectinganiteminthemenuand
pressingtheekey.
AccesstoEmeraldICEFlashVoiceMailSystemprogrammingisprotectedbya
passwordto
prevent
any
unauthorized
changes
to
system
parameters.
The
default
passwordis0000.
Whileworkingwithaparticularscreen,usethey z w xkeysortheekeyto
navigatethroughthefieldsasrequired. Onceyouhavechangedagivenfield,you
MUSTpressthee keytosaveyourchangestothatfieldunlessotherwise
specified.
TheTABkeydoesnotprovideanyfieldtofieldmovement.
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Table4belowindicatesprogrammingoptionsanddescriptionsinusingTelephone
Programming.DetailsofalloftheSystemAdministratorMailboxFunctionsare
describedinSection6.
Table 4. Telephone
ProgrammingProgramming Option Description
DTMF Recordsystemgreeting(1 9)
Auto Transfer Setup
AutoTransferisafeaturethatallowsausertorecieveoutsidecalls.Theoutsidecalls
canbeassignedtoanydesignatedoutsidelineofchoicesuchasacellphoneorhome
phone.
Anonusercancallintothesystemfromanormalphonetoausersmailboxasif
attemptingtoleaveavoicemailorreachausersextension.Theusersstationwill
thenringuntilthevoicemailsystempicksupthecall.
Thenonusercanthenleaveamessageastheynormallywouldorpress2to
tranferthecall.If2ispressedthesystemthenpicksupaCOlineandtransfersthe
calltotheusersdesignatedoutsideline.InordertousetheAutoTransferfeatureof
theEmeraldICESystem.
ACOLinemustbeusedthatiscapableofacceptingaCOHookFlash.
YoumustalsoverifythatintheEmeraldICERMPprogrammingdescribedthethe
EmeraldICEInstallationManual,ontheCallHandling,Timingscreen,theSLT
HookflashtoHoldfieldmustbesetto2.
RefertotheEmeraldICEFlashVoicemailUserGuideforuserinstructionsontheAuto
Transferfeature.
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44EEmmeerraallddIICCEEFFllaasshhVVooiicceeMMaaii ll SSyysstteemmCCaarrddIInnssttaall llaatt iioonn
ThissectiondescribestheinstallationoftheEmeraldICEFlashVoiceMailSystemcard
intotheEmeraldICEbus.
AnillustrationoftheEmeraldICEFlashVoiceMailSystemcircuitcardisshown
belowin Figure1.
Figure 1. Emerald
CE Flash Voice MailSystem Circuit CardSide View)
To Power Connector on
610-2 Board
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Emerald ICE Flash Voice Mail System Card Installation
InstalltheEmeraldICEFlashVoiceMailSystemcardintotheEmeraldICEsystemas
follows.Figure2canbeusedforreference.
PriortoinstallationoftheEmeraldICEFlashVoiceMailSystemcard,the
systemshouldbepowereddownordamagetothesystemcanoccurduring
theinstallation.
igure 2. Installationf Emerald ICE Flash
Voice Mail SystemCard
Emera ld ICE Cabinet9-Pin Serial Cable
CCB Card
Flash Voice Ma il Card
Mounting Ho le (4)
Red/W hite Power Connection
Rib bon Cable
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual 4-3
1. WhileholdingthecardclosetotheEmeraldICEcabinetconnecttheribboncable
with the receptacle on the CCB card and connect the red/white power line
connectorwiththereceptacleonthe6102board.
2. Lineupthe4mountingholesonEmerald ICEFlashVoiceMailSystemcardwih
the4standoffs
on
the
CCB
card.
Firmly,
secure
the
Emerald
ICE
Flash
Voice
SystemtotheCCBcardwiththe4suppliedstandoffs.
3. Turn the Emerald ICE cabinet power on and verify that the Voice Mail card
greenSystemStatusLEDsatthetopofthecardarealternatelyblinking.
4. Connecta9pinserialcablemaleendtothefemalereceptacleontheEmeraldICE
FlashVoiceMailSystemcard.
5. Connecttheotherendoftheserialcablewiththedesiredserialportonalaptop
orPC.
The
Emerald
ICE
Flash
Voice
System
is
now
installed,
synchronized
and
ready
for
programmingonalaptoporPC.
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55EEmmeerraallddIICCEEFFllaasshhVVooiicceeMMaaii ll SSyysstteemmSSeettuupp
Thissectiondescribesthevarioussetupscreensthatareaccessiblefromthe
ProgrammingMainMenu(Figure4).
Ifafieldentryhasnotbeenenteredafter10minutes,thesystemwilltimeoutand
willreturntotheEnterPasswordScreen.
Emerald ICE Flash Voice Mail System Startup
TheEnterPasswordScreenshowninFigure3isthefirstscreendisplayedwhenthe
programmingterminalisconnectedandthesystemispoweredon. Ifthesystemis
alreadypoweredONwhenconnectingtheterminalcable,pressthev keyand
thisscreen
will
appear.
igure 3. EnterPassword Screen
Thedefaultpasswordis0000.Instructionsforchangingthepasswordare
providedonpage522.
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Typeinthepasswordandthenpressetoaccessthesystemsetupscreens. Ifa
passwordisnotvalidanerrormessage,InvalidPasswordwillbedisplayedafter
passwordauthentication.Reenterapasswordandpresse.Thesystemwill
allowaninfinitenumberofpasswordentry/validationattempts.TheProgramming
MainMenushownbelowinFigure4willbedisplayed.
Thismenuprovidesaccesstothedetailedparameterscreensneededtoprogramthe
EmeraldICEFlashVoiceMailSystem.Tonavigatetoaspecificscreeneitherscroll
downtotheselectionbyusingt orbortypeinthedesiredmenuchoicenumber.
Presstheekeytonavigatetothatscreen.
igure 4.Programming MainMenu
Ifthisscreenisleftunattendedforlongerthanfiveminutes,thescreenwillcloseand
youwillberequiredtoreentertheSystemPasswordinordertogainaccesstothe
ProgrammingMenuagain.
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual 5-3
Initialization and PBX Integration
TwostepsneedtobeaccomplishedinitiallyafterEmeraldICEFlashVoiceMailSystem
cardhasbeeninstalled,poweredupandsynchronized.
1. Initialization.
2. ConfigurationofthecorrectPBXintegration.
Initializationpreparesthesystemforprogramming,settingupallthedefaultdata
tables.
SelectingthePBXcreatesthedefaultmailboxnumbersandprogramsthenecessary
codesfortheselectedPBXsystem. Thesepreprogrammedmailboxnumbersand
PBXcodesmaybemodifiedasdesiredforspecificsiterequirements.
Initializing the System
Select13 SystemInitializationfromtheProgrammingMainMenu(Figure4)and
thenpresse. Aconfirmationmessage,Initializingsystem&erasingall
messages.Areyousure?willappearasshownbelowinFigure5indicatingthatall
tableswillbereset.
igure 5. Systemnitialization Screen
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PressYtoinitializethevoicemailsystem. Allsystemvalueswillreturntotheir
defaultsettings. Allsystemmailboxeswillbeinitializedasnewwithnogreetingsor
names.Whentheprocedureisfinished,thesystemwillautomaticallyrestartandask
foryoursystempassword. Thedefaultis0000.
ThisactionispermanentandnonreversibleonceactivatedbyenteringY.
Onceinitialized youMUSTselectanewPBXintegration.(Refertopage529)
PressNtocancelandexittotheProgrammingMenuwithoutinitializingthevoice
mailsystem
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PBX System Integration
Select12PBXIntegrationfromtheProgrammingMainMenu(Figure4),andpress
e.ThedefaultPBXIntegrationSelectionScreenshownbelowinFigure6willbe
displayed.
igure 6. PBXntegration Selection
Screen
1. SelectthedesiredPBXsystemusing thetandbkeysandpresse. The
activePBXsystemselectionwillbeindicatedatthetopofthemenulisting.
2. Press e again and thePBX Integration Setup Screen as shownbelow in
Figure7willbedisplayedtoviewormodifythedefaultvalues.
igure 7. PBX
ntegration Screen
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IfthePBXdesiredisnotinthelistshownaboveoryouneedtochangeanyofthe
defaultvalues,refertopage529fordetaileddescriptionsontheuseofthePBX
IntegrationSetupScreenandthefieldentriesrequired.
Whenthesetwoitemshavebeencompleted,pressetoreturntothe
ProgrammingMain
Menu.
ItisNOTsufficienttoselectonlythePBXintegrationafterpoweringupthesystem.
YouMUSTruntheinitializationprogramasdescribedinStep1abovetoinsure
thatalldefaultsystemvaluesareloadedproperly. ThisinsuresthatwhenthePBX
systemisselected,thecorrectvaluesareloaded. Failuretoperformthisstepwill
resultinerraticorunreliablesystemoperation.
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual 5-7
Menu Option 1 - Open & Close Schedule
Select1OpenandCloseSchedulefromtheProgrammingMainMenuScreen(Figure
4)andtheOpenandCloseScheduleScreenshownbelowinFigure8willbe
displayed.ThiscontrolswhentheEmeraldICEFlashVoiceMailSystemdeterminesa
DAYorNIGHTmode. Thereareseparategreetingsavailableforeachmode. Enter
thedesiredtimescheduleforeachdayasrequiredandpresse tostoreeach
entry.
ThefollowingscreenisapplicableforEmeraldICEKSUSoftwareversion
K24UT1.XXX.IftheKSUversionisK24UT0.XXX,theKSUcontrolfield
willnotbevisible.
igure 8. Open andClose ScheduleScreen
Thesegreetingsintroducecallerstoyourcompanyandtellthemthedigitstopress
toaccesscertaindepartments,extensionsormailboxes. Inthescreenabove,the
weekendgreetingbeginsplayingat5p.m.Fridayandendsat9:00a.m.Monday
morning.
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Field Descriptions
SundaythruSaturdaythesefieldentriesspecifytheOpeningandClosinggreetings
foreachofthedaysoftheweek.Thevaluesshouldbeenteredusingthe24hours
clock.Forexample,1:00pmwouldbeenteredas1300.
Open/Closetheopeninggreetingplaysfromthetimeyouspecifyinthisfielduntil
thetimespecifiedforclosing. Theclosinggreetingplaysatallothertimesuntilthe
nextspecifiedopeningtime. Thesystemwillnotallowachronologicallyillogical
numbertobeaddedtotheClosefield.Forexample,iftheOpenvalueis9:00AM,the
systemwillonlyallowPMvaluestobeaddedorAMvalueslaterthan9:00.
IfmultiplecopmaniesaresharingthesamePBX,theymusthavethesameday/night
settings.Inthiscase,itmaybebeneficialtouse1genericgreeting.
KSUcontrol(applicableforEmeraldICEKSUSoftwareversionK24UT1.XXXand
higher) WiththesettingtoON,thisfieldwillthenallowcontroloftheDayand
NightgreetingsatanEmeraldICEtelephonebytheuseofaprogrammedsystem
Nightkey.Thisistypicallyusedbyanoperator.1isusedtosetanONsetting
and2isusedtosettheOFFsetting.
Open and Close Schedule Example
Asanexample,iftheEmeraldICEFlashVoiceMailSystemisprogrammedfora
fictitiouscompanynamedABCD,Inc.,and thesettingsshowninFigure8areset,thiscompanysopeningandclosinggreetings,theirstandardgreetingsmaysound
somethinglikethis:
OPENINGGREETING:ThankyouforcallingABCDIncorporated. Ifyouknowthe
extensionofthepersonyoudliketoreach,pleasedialitnow. Forassistance,presszero.
CLOSEDGREETING:YouhavereachedABCDIncorporated. Ourofficehoursarenine
oclockamtofiveoclockpm.,MondaythroughFriday. Toleaveamessageforanemployee,
pleasedialtheirextensionnumbernow. ToleaveamessageintheGeneralDeliverymailbox,
dialzero. Someonewillrespondtoyourmessagethenextbusinessday.
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual 5-9
Menu Option 2 Number Plan
Select2NumberPlanfromtheProgrammingMainMenuScreen(Figure4)andthe
NumberingPlanscreenshownbelowinFigure9willbedisplayed.Thiscontrols
howtheEmeraldICEFlashVoiceMailSystemprocessesthedigitsenteredbyacaller.
ItispartoftheAutomatedAttendantfunction. Thereareatotaloffivescreens
available eachcorrespondingtoaCustomCallRouting(CCR)numberfrom1to8.
Usethe!and"keystocyclethroughtheCCRboxscreens.
igure 9. SystemNumbering PlanScreen
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AllGreetingsarerecordedfromtheSystemAdministratorMailbox
Figure9showsthatifthedigit4ispressed,thecallerwillbetransferredtoanyextensionthatstartswith4andthereisavalidmailboxtomakethetransfer.
Ifthedigit1ispressed,thecallerwillbesenttoCCR4forfurtheroptions.
Ifthedigit0ispressed,thecallerwillbetransferredtotheOperator.
Ifafieldentryismade,afirstdigitpermissionwillautomaticallychangetoY
Field Descriptions
FirstDigitPermission ThisfieldtellstheEmeraldICEFlashVoiceMailSystem
whetheradigitisallowedtodialinthecurrentCCRmenuprogramming. Ifadigit
markedNisdialed,thesystemwilltellthecallertheyhavedialedanincorrectdigit
andallowthemtodialagain. IfthedialeddigitismarkedYoneofthefollowing
actionsisperformeddependingonthedataenteredinthecolumns:
IfvaluesexistinafieldandYischangedtoN,allvaluesonthelinewillbe
removed.
Extension Thisfieldmaycontainanyvalidsystemtelephoneextensionnumberas
thedestinationifthisdigitispressed. Ifthisfieldisfilledandthecorresponding
digitispressed,thecalleristransferredtotheprogrammedextension.
Greeting Thisfieldcontainsagreetingnumberfrom1to10thatwillbeplayed
whenthisdigitispressed. Thisisusefulformakingannouncementssuchas
directionstotheCompanysoffice. WhenadigitisusedforaCCRassignment,this
isthegreetingnumberthatwillbeplayedasthecallerissenttotheprogrammed
CCRbox.
CCR
Number
Thisfield
contains
the
CCR
menu
destination
from
1to
8where
to
sendthecallerwhenthisdigitispressed. Thisisusedtosendacallertoasubmenu
withadditionalchoices.(i.e.aTechnicalSupportDepartment.)
WhenyouprogramadigitthatwillroutetoanotherCCRbox,youshouldentera
greetingnumberthatwillbeplayedwhenthecallerissenttotheCCRbox.
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Number Plan Example
ThereareatotaloffiveNumberingPlan(CCRMenu)screensavailable. TheseCCR
Menusmaybelinkedtoeachotherinanycustomconfigurationrequiredforthe
installation.
igure 10.Numbering PlanScreen Example
Letssayyourconfigurationrequiresthatacallerbegivenasubmenuchoiceto
PressfourforTechnicalSupportissues. Thissubmenuwillallowcallerstoaccess
severallivetechniciansatextensions430and431,andalsogivesthemtheabilityto
leaveacallbackmessageinadedicatedTechSupportmailbox 432.
ThefollowingexampleusestwoCCRMenus CCR1referstoFigure9andCCR4referstoFigure10.Itisassumedthatthenecessarytelephoneextensionsare
workingandtherequiredmailbox(s)havebeenprogrammedintotheVoiceMail
system.
AllGreetingsarerecordedfromtheSystemAdministratorMailbox
Forthepurposesoftheexample:
1. All callers are sent to CCR 1 upon reaching the Voice Mail system. Greeting
number1isassignedtoplayforthisCCRMenuduringtheday.
2. RecordedintheprogrammedgreetingforCCR1,thecallerhearsaspartofthe
greeting:PressoneforTechnicalSupport
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3. TheTechnicalSupportCCR4willhavethreechoices:
Press1forHardwaresupport goestoextension430.
Press2forSoftwaresupport goestoextension431.
Press3toleaveamessage goestomailbox432.
Programmingthe
example
1. Entersystemprogrammingviatheterminal.Gotoselection2 NumberPlanand
presstheekey.TheprogrammingscreenforCCR1willbedisplayed.(the
CCRmenunumberislocatedatthetopofthescreen)
2. Entera(Y)nexttodigit1toactivatethischoiceandpresse.
3. Enter4intheGreetingcolumnfordigit1andpresse.
4. Enter4intheCCRcolumnfordigit1andpresse.
5. Pressthe1keythreetimestoadvancethescreentoCCR4.
6. Entera(Y)nexttodigit1toactivatethechoiceande.
7. Enter430intheextensionnumberfieldandpresse.
8. Entera(Y)nexttodigit2toactivatethechoiceandpresse.
9. Enter431intheextensionnumberfieldandpresse.
10. Entera(Y)nexttodigit3toactivatethechoiceandpresse.
11. Enter 432 in the Extension field and press e. (Make sure to call into the
systemandchangethetransferoptionforthismailboxtotransferdirectlytothe
mailbox)
12. PressEtoexittotheMainMenuscreen.
AfterenteringtheVoiceMailsystemandpressing1fromCCR1,thecallerwill
heargreetingnumber4andberoutedtoCCR4fordialingselections.
Usingthisprogrammingexample,itiseasytobuilddifferentmenuplansfor
yourcustomer.
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual 5-13
Single Digit Dialing with Automated Attendant Functions
EmeraldICEFlashVoiceMailSystemsupportssingledigitandAutomatedAttendant
dialingusingthesamedigit(s).
Forthisexample,supposeyourextensionnumbersareinthe100and200ranges.
Thecustomerwantsthecallerstobeabletopress1forSalesand2forSupport.
InthedesiredNumberPlan(CCR)screen,programthedigits1and2asYandthen
enterthedesiredtelephoneextensionnumbersintotherelatedextensionfields.
Enter125nexttothedigit1intheExtensioncolumnfield.
Enter126nexttothedigit2intheExtensioncolumnfield.
When
the
caller
dials
112,
the
system
will
transfer
them
to
extension
112.
Ifthecallerpresses1or2andnofurtherdigits,thesystemwillsendthemtothe
programmedactionforthatline inthiscasethecallerwillbetransferredtoExt125
iftheypress1andExtension126iftheypress2.
General Delivery Mailbox
Whenthesystemisinclosed(night)mode,andiftheuserdoesnotpressakey
whilelisteningtotheCCRnightgreeting,thesystemwillsendthecallertothe
GeneralDeliverymailboxtoleaveamessage.
TheGeneralDeliveryMailboxisthefirstdefinedmailboxinthesystem. Any
messagesleftwhileinnightmodemayberecoveredfromthatmailbox.
Ifyouneedtochangethenumberofthefirstmailboxyoucandothefollowing:
1. Press9fromtheMainMenu
2. Whilethecursorisrestingonthefirstline,typein:1xxx(thenewmailbox
number)andthenpressENTER(makesurethereisonespacebetweenthe1
andthenewmailboxnumber). Forexample,ifyoutypein1315thenumberof
thefirstmailboxwillbechangedto315.
3. Additionally,youcanerasethefirstmailboxandenteranewoneusingthe
sameprocedureasdescribedinStep2above.
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Menu Option 3 - Invalid Digits
Select3InvalidDigitsfromtheProgrammingMainMenuScreen(Figure4)andthe
InvalidDigitsscreenshownbelowinFigure11willbedisplayed.Thisiswherethe
EmeraldICEFlashVoiceMailSystemisprogrammedtoignorecertaindigitsthatmay
bedialedintothesystem. Whenthesedigitsareencountered,theyareignoredand
theVoiceMailtakesnoaction.
igure 11. InvalidDigits Screen
CertainPBXsystemsmayusetheseextendeddigitsabcdforintegrationandcontrol
functions.MakesuretocheckthePBXIntegrationssectionforanyspecial
instructions.
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Menu Option 4 - Automated Attendant Configuration
Select4AutomatedAttendantSetupfromtheProgrammingMainMenuScreen
(Figure4)andtheAutomatedAttendantSetupScreenshownbelowinFigure12will
bedisplayed.Thiscontrolswhatacallerhearswhenagivenportanswers.
AllGreetingsarerecordedfromtheSystemAdministratorMailbox.
igure 12.Automated AttendantSetup Screen
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Field Descriptions
EachcolumnrepresentsagivenportfromPort1toPort8.
OperatorExt This
is
the
PBX
extension
number
of
the
Operators
extension
for
this
port. Whenacallerdials0fromthisport,thisisthedestinationtelephone.
Hunt[Futureoption notcurrentlyactive.]
VMS[Futureoption notcurrentlyactive]
DayMode ActionsThatWillOccurDuringDay(Open)Hours
GreetingNo.(0109) Thisisthegreetingnumberthatwillplaywhenthisportis
accessedduringtheprogrammeddayhoursundernormalconditions.0neednot
beenteredwhenenteringtheGreetingNo.Enter1through9andthe0willbe
filledin
automatically.
IftheTempGrtOnentryisonforagivenport,theprogrammedTempGreeting
willplayinsteadoftheprogrammedgreeting
DayModeCCR(0105) ThisistheCCRmenuthatwillbeusedtodeterminecaller
optionswhenthisportanswersduringDaymode. Whentheportanswers,the
callerwillhearthegreetingprogrammedintheDAYGreetingNo.field,andthe
callermay
then
dial
the
options
programmed
in
the
corresponding
CCR
screen
in
theNumberPlanScreen,describedonpage59.0neednotbeenteredwhen
enteringtheCCRnumber.Enter1through9andthe0willbefilledin
automatically.
NightModeSection Actionsthatwilloccurduringnight(closed)hours.
GreetingNo.(0109) Thisisthegreetingnumberthatwillplaywhenthisportis
accessedduringtheprogrammednighthoursduringnormalconditions.0need
notbeenteredwhenenteringtheGreetingNo.Enter1through9andthe0willbe
filledinautomatically.
IftheTempGrtOnentryisonforagivenport,theprogrammedTemporary
Greetingwillplayinsteadoftheprogrammedgreeting.
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NiteModeCCR(0105) ThisistheCCRmenuthatwillbeusedtodeterminecaller
optionswhenthisportanswersduringNightmode. Whentheportanswers,the
callerwillhearthegreetingprogrammedintheNIGHTGreetingNo.field,andthe
callermaythendialtheoptionsprogrammedinthecorrespondingCCRscreeninthe
NumberPlan.(Refertopage59.)0neednotbeenteredwhenenteringtheCCR
number.Enter1through9andthe0willbefilledinautomatically.
TempGrtOn(0109) IfthisfieldissettoYthentheTempGreetingasprogrammed
intheDAYprogrammingsectionfortheportwillbeplayedtoacaller. Ifthisfieldis
settoNthentheGreetingNumberprogrammedwillbeplayedtothecaller.This
optionmaybechangedfromtheSystemAdministratorsMailboxfromany
telephone internalorexternal.
TempGreeting(0109) ifTempGrtOnisactive(Y)thisisthegreetingthatwillplay
whenthisportanswers. Youcanprogramanemergencyofficegreeting(intheevent
ofastorm,forinstance)thatstatesthatthecompanyisclosed. Thistemporary
greetingcould
also
be
used
as
aholiday
greeting.
The
Temp
Greeting
may
be
programmedfromaremotelocationviatheSystemAdministratorMailbox
Functions.(RefertotheSystemAdministratorMailboxFunctionssection,beginning
onpage61.)
Usingatemporarygreetingpreventsyoufromhavingtorerecordovertheopening
orclosinggreetings. Youcanactivatethetemporarygreetinganytimefromany
phone. Selectoneoftheremaininggreetings. Forexample,wecanselectGreeting
Number4asthetemporarygreeting. Ifactivated,thisgreetingwouldtaketheplace
oftheopeningandclosinggreetings.
NoAnsGreeting[Futureoption leavesettovalueof00.]
AutoattStart IfthisoptionissettoYthenthesystemgoesoffhookonanincoming
callandwaitsforintegrationdigits. Thisisthedefaultsettingandshouldnotbe
changedunlessnecessary.IfthisoptionissettoNthenthesystemgoesoffhookon
anincomingcallandimmediatelyplaystheprogrammedgreetingaccordingtothe
Open/Closedprogramming.
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Menu Option 5 [Future Use]
Thissectioniscurrentlynotused.
Menu Option 6 - Real Time Clock
Select6ClockSettingScreenfromtheProgrammingMainMenuScreen(Figure4)
andtheInternalClockSettingScreenasshownbelowinFigure13willbedisplayed.
Thisscreen
is
used
to
adjust
the
internal
clock
settings
of
the
Emerald
ICE
Flash
Voice
MailSystemunit. Usingthearrowkeystonavigateleftandright,makethedesired
changes.
igure 13. InternalClock Settings
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Field Descriptions/Detailed Instructions
1. Enteravalueof17toidentifythedayoftheweek:
1=Sunday 2=Monday 3=Tuesday
4=Wednesday 5=Thursday 6=Friday 7=Saturday
2. Pressthexkeyorpresstheekey.
3. Enteravalueof112toindicatethecurrentmonth.
4. Pressthexorpresstheekey.
5. Enteravalueof131toindicatethecurrentdayofthemonth.
6. Pressthexkeyorpresstheekey.
7. Enteratwodigitvaluetoindicatetheyear.(i.e.03=2003)
8. Pressthexkeyorpresstheekey.
9. Enteravalueof112toindicatethecurrenthour.
10. Pressthexorpresstheekey.
11. Enteravalueof060toindicatethecurrentminute.
12. Pressthexkeyorpresstheekey.
13. EnteravalueofAMorPMtoindicatethecurrenttimeperiod.
14. Pressthe
x
key
or
press
the
e
key.
Theelementoftime(Day,Date,Time,etc.)mustbeindividuallyentered.For
exampleaDatewillnotautomaticallychangewhentheDayorTimeischanged.
Ashortcutistoenterastringofvaluesseparatedbya}betweeneachvalue,
andpressinge.
Forexampleanentryof:2}11}6}2001}9}
00}AM,e
will
set
the
system
time
and
date
to
Monday,
November
6,
2001,9:00AM.
Ifyouneedtochangeonlyaspecificsetting,justrightarrowtothedesiredfield.
Whenyouhavefinishedmakingyourchanges,presstheekeytosavethenew
settings. PressEtoreturntotheProgrammingMainMenu.(Figure4)
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Menu Option 7 - Version Number
Select7InternalVersionNumberfromtheProgrammingMainMenu(Figure4)and
theInternalVersionNumberScreenshownbelowinfigure14willbedisplayed.This
displayscurrentinternalversionnumbersofthesystemsoftware.Thisscreenisfor
informationonly.
igure 14. InternalVersion NumberScreen
Field Descriptions
SoftwareVersion Thisistheversionlevelofthesystemsoftware.Whenupgrading
thesoftwareversionasdescribedonpage81,therevisionisalwaysindicatedby
the2digitsfromtheright.InFigure14,forexampletherevisionlevelwouldbe12.
PromptsVersion Thisistheversionlevelofthesystempromptsandinternal
databasestructure.
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Menu Option 8 - Set System Password
Select8SetSystemPasswordfromtheProgrammingMainMenuScreen(Figure4)
andthePasswordSetupScreenasshownbelowinFigure15willbedisplayed.Ifyou
wishtochangethesystempasswordfromthedefaultvalueof0000,enterthenew
passwordhere.
igure 15. PasswordSetup Screen
ThepasswordMUSTbebetween4and6digits.
ThenewpasswordwilltakeeffectwhenyouexittheProgrammingMainMenu
(Figure4)andwillberequiredthenexttimeyouneedtoaccesssystem
programming.
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Menu Option 9 - Mailbox Assignment
Select9 MailboxAssignmentScreenfromtheProgrammingMainMenu(Figure4)
andtheMailboxAssignmentScreenasshownbelowinFigure16willbedisplayed.
Thisscreencontrolsthemailboxusersoptions.
Thereareatotalof64mailboxesavailableinEmeraldICEFlashVoiceMailSystem.
EachmailboxmaybeassignedanyofthefouravailableClassesofServiceandbe
allowedordeniedtheabilitytomakeoutcallstoabeeper.
igure 16. MailboxAssignment Screen
Field Descriptions
Mailbox thetwofieldsbelowtogethermakeupthemailbox:
No themailboxindexnumber(thisisgeneratedautomaticallybythesystem)
Ext themailboxnumberthatrelatestothephysicalextensionnumberinthe
PBX.
Mailboxescanbeaddedmanuallyordeletedmanuallybutmustbedoneso
individually.Theycannotbeaddedordeletedusingrangesofvalues.
4willdeleteamailboxwhilethecursorisplacedatthefirstdigit.(leftside)
Bydefault,indexNo.1isusedasageneraldeliverymailbox(mailbox500).
Mailbox400willbethelastmailboxonthelist.
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AccessCode thepassworddesignatedbythemailboxownerforaccessingthe
mailbox. Thedefaultpasswordis0000. Themailboxownermaychangetheir
passwordatanytimeviatheMailboxOptionsmenuwhentheyentertheirmailbox.
Ext Thisisthestationthatwillbethedestinationofcallerswhentransferredbythe
mailbox.The
call
will
be
automatically
transferred
to
the
number
in
this
field.
It
is
alsothenumberusedwhenactivatingordeactivatingMWIindicators.
VirtualMailboxes IfamailboxistobeusedfortakingmessagesONLY,removethe
extensionnumberfromthisfieldandleaveitblank. Ifacallerdialsthisnumber
fromaCCR,theywillbeplaceddirectlyintothemailboxtoleaveamessage.
SvCl thenumberoftheassignedClassofServiceasprogrammedinOption10
(Page527.)
DLI TheDL
field
displays
the
dialing
procedure
for
the
mailbox.
There
are
3
selectionsforthisfield.
OFF:Thisisthedefault.Thisindicatesthatthemailboxisnotsettodialfor
outcalltoaphone,beeperorautotransfer.
BP:Beeper.Thisindicatesthatthemailboxissettooutdialtoabeeper.It
changestoBPwhenanumberisprovidedintheOutdialDigitsfieldwith
norepeatminuteorrepeatnumber.
DL1:Dial1.DL1isdisplayedwhenamailbox issettooutcalltoacell
phone.ThefieldchangestoDL1whentherepeattimeandrepeatminutes
areprovidedwithanOutdialDigitsnumber.
Rpt RepeatNumber TherepeatnumberfieldisdirectlybeneaththeN.TheRepeat
Numberindicateshowmanytimesatrunkwillattempttooutdialamessagetoacell
phoneuntilitispickeduporistimedout.IfAisentered,thisenablestheuseofthe
AutoTransferfeaturethatallowsausertorecieveoutsidecalls.
OutdialDigits ifamailboxownerisallowedtomakeoutcalls,enterthetelephone
orpagernumberhere. Onlyentertheactualbeeperorphonenumber. EmeraldICE
FlashVoiceMailSystemwilllookuptheoutdialaccesscodefromthePBXIntegration
Screenthatiscurrentlyactive.IfAisenteredintheRptfieldtoenabletheAuto
Transferfeature,
aphone
number
of
the
users
desired
outside
line
is
entered
in
this
field.Amaximumof16digitscanbeused.
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual 5-25
Msg_IndName thisfieldshowswhatstatetheEmeraldICEFlashVoiceMailSystem
hastoldthePBXtosetasthecurrentstatusofthetelephoneMWIindicatoras
follows:
0 theMWIindicatorshouldbeOFF
1 theMWIindicatorshouldbeON
NameMode thesetwofieldscontrolwhethertheDialbyNamedirectoryfunction
usesthefirstorlastnameofthemailboxuser.
TheNamefieldallowsuptothirteencharactersincludingthespacerequired
betweenthefirstandlastnames. ThespaceisrequiredasthisishowtheEmerald
ICEFlashVoiceMailSystemdetermineswheretheFirstnameendsandtheLastname
begins.
TheNameModefieldtellstheEmeraldICEFlashVoiceMailSystemwhethertosearch
usingtheLastorFirstname.Thefirstletterofeachneedstobecapitalized.
TochangethisvaluefromLasttoFirstpresseuntilyouareintheNamefield.
PresstheyandthecursorwillhighlighttheLinLast. TypeFandpresse.
ThevaluewillchangetoFirst.
DirXfr Thisfieldindicateswhetheramailboxuserhassettheirmailboxto
transfercallersdirectlytotheirmailboxortobetransferredtotheprogrammed
extensionnumber. Thisisanindicatorfieldandcanbechangedmanuallyfromthe
terminal.
Off thecallerwillbetransferredtotheextension.
On thecallerwillbetransferredtothemailboxtoleaveamessage.
TochangetheDirectXfrfieldtoOfffromtheterminal,movethecursortothe
DirectXfrfieldandenter0(zero).ToturnitOn,movethecursortotheDirectXfr
fieldandenter1.
WhentheIntegrationtypeischanged,EmeraldICEFlashVoiceMailSystemwill
automaticallyinsertthecorrectmailboxesintothisscreenasadefaultcondition.
Anyexistingmailboxeswillbeoverwritten.
ItisrecommendedtoalwaysdotheInitializationfunctionfirstwhenchangingPBX
Integrations.
Whentherearemoremailboxesthanappearonthescreen,press1togoforward
onescreenand2togobackonescreen.
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Examples of Adding and Deleting Mailboxes
Add a mai lbox
To
add
a
mailbox,
from
the
Main
Menu
press
9
to
enter
Mailbox
Assignments.
Movethecursorbardowntothefirstavailableline.
Enterthenewmailboxinformationinthisorder:
1. Thedesiredmailboxnumber.
2. Theaccesscodeifavailable,otherwise0000.
3. ThePBXextensionnumbertobeassociatedwiththismailbox.
4. ThedesiredClassofService(14).
5. TheDialOutpermissionOnorOffasdesired.
6. TheBeeperNo.ifDialOutissettoOn.
7. Themailboxusersfirstandlastnamesinorderwithaspacebetweenthem.
Onceyouhavefinishedenteringmailboxes,pressEtosaveyourchangesand
returntotheProgrammingMenu.
Delete a Mailbox
Todeleteamailbox,fromtheMainMenu:
1. Press9toenterMailboxAssignments.
2. Use the arrow keys to move the cursorbar down to the mailbox that is tobe
deleted. If thedesiredmailbox isnotonscreen,press1 toscroll to thenext
screen.
3. Oncelocated,press4todeletethemailbox.
4. ConfirmthatyouwanttodeletethemailboxbypressingY.
5. Whendone,pressEtosaveyourchangesandreturntotheProgrammingMain
MenuScreen(Figure4).
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Menu Option 10 - Class of Service
Select10ClassofServicefromtheProgrammingMainMenuScreen(Figure4)and
theClassofServiceSetupScreenshownbelowinFigure17willbedisplayed.Each
COShasthreeparametersthatmaybeprogrammed.
igure 17. Class ofService Setup Screen
Field Descriptions
ServiceClassTheEmeraldICEFlashVoiceMailSystemhasfourdifferentClassesof
Service(COS)designated COS1,COS2,COS4andCOS4.
SavePeriodindays Thepermittedvaluesare1to999.Thisistheperiodofhow
long,indays,thatEmeraldICEFlashVoiceMailSystemwillkeepamessagebefore
automaticallydeletingit. Itisimportanttodeletemessagessothatthestorage
spaceisnotcompletelyconsumed.
Thereisnowarningnoticebeforethemessageisdeleted,sousersshouldbetrained
towritedownimportantmessages.
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LengthofMsginminutes Thepermittedvaluesare1to15.Thisfieldcontrolsthe
allowablerecordedlengthofamessagethatmaybeleftinausersmailbox.
NumberofMessagesThepermittedvaluesare1to512.Thisfieldcontrolsthetotal
numberofmessagesthatagivenmailboxusermayhaveintheirmailboxatanyone
time.
Themailboxwillinformthecallerthatitisfulloncethiscountismatched. For
example,ifsetto5,the6thcallerreceivesamessageImsorry,themailboxisfull.
Menu Option 11 Free Sectors (Recording Time Remaining)
Select11FreeSectorsfromtheProgrammingMainMenuScreen(Figure4)andthe
FreeSectors
Screen
shown
below
in
Figure
18
will
be
displayed.
This
screen
reports
theamountofvoicestoragespacethatiscurrentlyavailableintheEmeraldICEFlash
VoiceMailSystemsystem.
igure 18. FreeSectors Screen
Thebasicsystemcomeswiththreehoursofvoicestorageavailable.
Theoptional
Memory
Expansion
card
adds
another
six
hours
of
voice
storage
for
a
totalofninehours.(RefertoSection8)
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Menu Option 12 - PBX Integration
Select12PBXIntegrationfromtheProgrammingMainMenuScreen(Figure4)and
thePBXIntegrationSelectionScreenshownbelowinFigure19willbedisplayed.
TheEmeraldICEFlashVoiceMailSystemisshippedwithapreprogrammed
integrationfortheEmeraldICEphonesystem.
igure 19. PBXntegration Selection
Screen
SelectthePBXintegrationbypressingtheekey. Yourselectionwillbeshown
intheScreenineffectfield.
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IncaseswhereyoumayneedtochangeaparameterusedbythePBXintegration
screen,theseparametersmaybereachedbyperformingthefollowingsteps:
1. ScrolldownandselectyourPBXintegrationbypressinge.
2.
Press
the
e
key
a
second
time.
A
PBX
Integration
Setup
Screen
will
be
displayed. Figure 20below is an example of aPBX Integration Setup Screen.
Detailsofthisscreenanditsprogrammingrequirementsappearonthefollowing
pages.
igure 20. PBXntegration Screen
Field Descriptions
PBXCode ThisisthecodenumberthatEmeraldICEFlashVoiceMailSystemusesto
determinewhichPBXscreentoreferenceforsystemparameters. Forexample,if01
isselectedasthePBXIntegration,EmeraldICEFlashVoiceMailSystemwillusethe
entrieslocatedonscreen01todetermineintegrationpatterns,MWIon&offcodes,
etc.
Name ThisisadescriptivenameusedtovisuallyidentifytheparticularIntegration
Screen. ThisnameistheonedisplayedinthePBXIntegrationSelectionMenu.
(Figure6)
MWICodeOn ThecodeEmeraldICEFlashVoiceMailSystemsendswhenamailbox
has
a
new
message.
This
code,
when
sent,
tells
the
PBX
to
activate
the
MWI
indicator
functionforthatmailboxsextensiontelephone.Whenenteringthecode,the
character:representstheextensionnumber. Forexample,ifyourMWICodeOnis
L*96followedbytheextensionnumber,enterthefollowingsequence:L*96:Itis
recommendedtoalwaysendthesequencewithacomma(1secondpause)toallow
thePBXenoughtimetoacceptthecommandbeforereleasingtheport.
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual 5-31
MWICodeOff ThecodeEmeraldICEFlashVoiceMailSystemsendswhenamailbox
userhascheckedallnewmessages.ThiscodewhensenttellsthePBXtodeactivate
theMWIindicatorforthatmailboxsextensiontelephone.Whenenteringthecode,
thecharacter:representstheextensionnumber. Forexample,ifyourMWICode
OffisL**96followedbytheextensionnumber,enterthefollowingsequence:L**96:
Itisrecommendedtoalwaysendthesequencewithacomma(1secondpause)toallowthePBXenoughtimetoacceptthecommandbeforereleasingtheport.
MWI/OutdialPortControl ThisfieldtellsEmeraldICEFlashVoiceMailSystem
whichportsareallowedtomakeoutdials. Thereareeightpositionscorresponding
toports1through8 goingfromlefttoright. Thedefaultvalueis00000003. This
defaultvaluetellsEmeraldICEFlashVoiceMailSystemtouseport8tomakeallMWI
notificationandoutdialcalls.
Therearethreevaluesthatmaybeenteredforanyoftheportentries:
0Activates/Deactivatesmessageindicatorlights.
1 MWIindicatorcallsonlywillbemadefromthisport.
2 Outdialcallsonlywillbemadefromthisport.
3 BOTHMWIindicatorandOutdialcallswillbemadefromthisport.
MailBoxLength ThisfieldtellsEmeraldICEFlashVoiceMailSystemhowmany
digitsarerequiredforthemailboxnumbersusedinthesystem. Forexample
enter3ifyourPBXextensionnumbersusethreedigits.Amaximumof4anda
minimumof2digitscanbeused.
TransferSequence ThisisthedialingpatternEmeraldICEFlashVoiceMailSystem
willusetotransferacallerfromtheAutoAttendanttoamailboxuserstelephone.
DefaultisL&,.
InternalCallPrefix ThisiswhatEmeraldICEFlashVoiceMailSystemwilldialto
accessinternaldialtonefromthePBX. Thefieldwillnormallybeblanksincemost
PBXsystemssupplydialtonewhentheportistakenoffhooktodial.
ReconnectSequence ThisisthedialingpatternEmeraldICEFlashVoiceMailSystem
willusetoreconnecttoacallerwhenthereisnoansweratthecalledtelephone
extension. DefaultisL&,.
MinimumOnHookDelay Thisistheperiodoftimethataportwillwaitafter
hangingupbeforeattemptingtousethatportforanoutdialoperation. This
preventscollisionswhenanewcallappearsattheportrightafterithasreleaseda
previouscaller. Ifnonewincomingcallisdetectedbeforethistimerexpires,theout
dialrequestwillbeprocessed.
OutdialCallPrefix ThisisthedialingpatternusedtotellthePBXanoutsideline
isneeded,suchasduringanoutdialoperation. ThedefaultvalueisL9,. Ifyour
trunkaccesscodeisdifferent,changethisvalueasrequired.
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HangupCode MostmodernPBXsystemeitherautomaticallyorthroughprogram
entriessendaDTMFdisconnectcode. WhenthePBXportisabouttoclose(for
example anoutsidecallerhashungup)adigitstringissenttotheEmeraldICEFlash
VoiceMailSystem. Ifthisstringmatchestheentryinthisfield,EmeraldICEFlash
VoiceMailSystemwillsaveanymessagesbeingrecordedandthentheportwillclose
andwait
for
the
next
call.
FirstDigitTimeout Whenansweringanincomingcall,thisisthetimethatEmerald
ICEFlashVoiceMailSystemwaitstoseeifDTMFintegrationstringsarebeingsentto
thesystem. Ifnodigitsarereceivedduringthisperiod,EmeraldICEFlashVoiceMail
Systemwillthenplaythedayornightgreetingforthatportandbereadytoaccept
callerdialeddigits. Thedefaultvalueis50.
LastDigitTimeout WhenthesystemdoesreceiveDTMFintegrationstrings,thisis
theperiodoftimetowaitaftereachdigittodetermineifmoredigitsarefollowing.
Aseachdigitisreceived,thistimerisrestarted. Oncethistimerexpires,thesystem
assumesthatallDTMFintegrationdigitshavebeenreceived. Thereceivedstringis
thenanalyzedtodeterminehowthecallmustbeprocessed. Themethodsof
processingDTMFdigitstringsaredescribedinthenextsection ProtocolArea.The
defaultvalueis25.
DirectVoiceMailAccess Thisisthedigitthatallowsacallertobypasstherecorded
greetingsandgodirectlytoamailboxusersgreeting. Thisfeatureallowsthecaller
tospendtheminimumoftimeinEmeraldICEFlashVoiceMailSystemtoleave
someoneamessage.
DialbyNameDigit Thisisthedigitthatwhenpressed,willactivatetheDialby
Namedirectorysearchfunction.
MinimumMsgTimeThisistheminimumamountoftime,inseconds,thata
messagewillbedeterminedtobeavalidmessage.Forexample,ifthefieldissetto
8secondsandanactualvoicemessageis3secondsinlength,thesystemwillnot
recordthevoicemessageasitisdeterminedtobeinvalid.
MaxSilenceTimeThisisasetting,inseconds,thatisusedtoactivateavoice
prompttoacallertoperformanaction.Forexample,ifthissettingwere5seconds
andacallerdidnotbeginrecordingamessageafterthe5secondshadlapsed,a
messagewillpromptthecallerforanaction.
Rcrd_Trim Thisfieldisusedtosetthecutofftimeronamessagewhenrecording.
Thefieldcanbeset09.Eachdigitrepresents100milliseconds(exp:9=900
millisecondscutofftheendofthemessage)thatiscutoffattheendofarecorded
message.2isthedefaultsettingforthisfield.
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual 5-33
ProtocolArea (DTMFandActioncolumns)
Theprotocolareahastwocolumnswherevaluesmaybeprogrammed. Thevalues
arematchedpairs:aDTMFProtocolandanActiontotakeifthatprotocolisfound.
AllprotocolentriesarecomparedinsequencetotheinboundDTMFdigitsuntila
matchis
found.
If
no
match
is
found,
the
caller
is
directed
to
the
main
greeting
for
thatport. Theyare:
DTMFProtocol ThisisthepatternagainstwhichtheincomingDTMFstringis
matchedforcallprocessing. Oncethecorrectpatternhasbeenmatched,thenthe
correspondingactionistaken. Forexample,theprotocolpatternMMMrepresentsa
stringofthreedigits.
Action OnceamatchingDTMFprotocolstringisfound,theActioncolumntells
EmeraldICEFlashVoiceMailSystemwhattodowiththatparticularcall. The
allowableactionsare:
TakeMsg..........take amessageintotherequestedmailbox
EnterMB ..........opentherequestedmailboxandaskthecallerforthepassword
VcMail_Acc.....signalstoEmeraldICEFlashVoiceMailSystemthatamailboxnumber
willfollowandopensthe
correspondingmailboxtotakeamessage
Ignore...............take noactionwhenthisDTMFprotocolstringisreceived
ProtocolEntryOrder ThisistheorderofintegrationinformationasthePBXsends
ittothevoicemailport. EachPBXIntegrationscreenmayhaveadifferentProtocol
EntryOrder.
PMMM
P.......................designatestheportnumberthecallwasreceivedon
M......................designatesdestinationextensiondigits
S ........................designates sourceextensiondigits
X.......................designatesapositionintheDTMFdigitstringtoignore
Notall
codes
will
necessarily
be
used
by
all
systems.
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PBX Integration Examples
Example1:
Thesystem
answers
acall
and
receives
athree
digit
extension
number:
404.
ThesystemfindsanentryforMMM. TheActionforthisprotocolisTakeMsg.
Oncethematchismade,thesystemopensmailbox404,playsthemailboxgreetingto
thecallerandrecordsthemessage.
Thesystemanswersacallandreceivesacodefollowedbyathreedigitextension
number:*404. Thesystemfindsanentryfor*MMM. TheActionforthisprotocolis
TakeMsg. Oncethematchismade,thesystemopensmailbox204,playsthemailbox
greetingtothecallerandrecordsthemessage.
Thesystem
answers
acall
and
receives
acode
followed
by
athree
digit
extension
number:#404. Thesystemfindsanentryfor#MMM. TheActionforthisprotocolis
EnterMB. Oncethematchismade,thesystemopensmailbox404,playsthemailbox
nametothecallerandasksfortheirpassword.
Special Fax Detection Function
TheEmeraldICEFlashVoiceMailSystemhasbuiltinFaxTonerecognition. Ifacallis
receivedonaportandfaxtonesareheard,theincomingcallwillbetransferredto
theprogrammedFaxExtension,ifitexistsandhasbeenprogrammedinthissection.
TosetupaFaxExtension(411forthisexample):
1. Attachafaxmachinetothededicatedsinglelineport411.
2. IntheDTMFProtocolfieldenterthefollowinginanyvacantsection:411Fand
presse.Theentrywillbecome411FAXEXT.
Anytimefaxtonesaredetected,thecallwillbetransferredtoextension411.
Menu Option 13 System Initialization
Refertopage53forSystemInitializationprocedures.
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Menu Option 14 - Messages Waiting
Select14MessagesWaitingfromtheProgrammingMainMenuScreen(Figure4)and
theMessagesWaitingScreenshownbelowinFigure21willbedisplayed.This
screenindicatesthenumberofmessageswaitingineachmailbox.
igure 21. MessagesWaiting Screen
Field Descriptions
MsgNo thisisanindexnumberassignedinsequencebythesystem.Itisused
primarilybythesystemsoftware.
Mailboxesthisindicatesthemailboxesthatownthenewmessagesinthesystem.
Ifalinehasmultiplemailboxnumbers,thisindicatesthatthemessagehasbeen
copiedtoothermailboxes.
Asmailboxownerslistentotheirmessagesanddeletethem,theirnumberswillbe
removedfromthescreen.
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Menu Option 15 - Debug Information Screen
Select15DebugInformationfromtheProgrammingMainMenuScreen(Figure4)
andtheDebugInformationScreenshownbelowinFigure22willbedisplayed.This
showsvarioustroubleshootinginformationfields. Eachscreenisaccessedvia
specialkeystrokes. ChangesmadeheremayeffectoperationoftheEmeraldICEFlash
VoiceMailSystem.
igure 22. Debugnformation Screen
ThisscreenisaccessibleonlywhentheDealerPasswordisusedtoenterSystem
Programming.
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Emerald ICE Flash Voice Mail Card Installation & Maintenance Manual 6-1
66SSyysstteemmAAddmmiinniisstt rraattoorrMMaaii llbbooxxFFuunncctt iioonnss
Thissectiondescribesthevariousprogrammingoperationsthatmaybeperformed
fromtheSystemAdministratorsmailbox. TheSystemAdministratorMailboxisa
specialmailboxthatisnotusedforanymessagingortransferoperations. Itssole
purposeistoallowspecificprogrammingfunctionsusingtheTouchTonepadon
anytelephone.
SincetheSystemAdministratormailboxcontrolsmanyfeatures,besureto
thoroughlytrainthecustomersSystemAdministratoraswellasprovidethisperson
withtheirowncopyofthisdocumentforreferencepurposes.
Entering the System Administrator Mailbox
ToentertheSystemAdministratorMailbox,dialintoanyavailablesystemportand
followthesesteps:
1. When the system answers, first dial# and then when prompted, dial the
System Administrator Mailbox number. The System Administrator mailbox
numberscanbe#0,#00, or#000dependingon thePBX Integration
selected:
#0............2digitmailboxsystem
#00 .......3digitmailboxsystem
#000 ...4digitmailboxsystem
(i.e.Thecompletedialsequencefora3digitintegrationwouldbe:##00)
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2. The system will announce: Mailbox 00 which is the