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Business Process Services over our Proprietary System TACS

Dell Business Process Solutions

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TACS — Dell’s Proprietary Tool

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What is TACS?

Advantages: • Minimal start-up costs

• No software to install

• Reduction in administrative costs

• Simple, easy-to-use web application with minimal training needs

• No agency fee

Travel Agents Commission System; an IP product now with Dell for the last 15 years

Providing a totally integrated solution that combines banking, PMS interfaces, data management, postage, distribution, customer service to many leading names in the leisure and hospitality industry

TACS the state of the art solution wherever commission payments are required. paying your crucial travel channel partners their full commissions thereby improving relationships by showing you value their contributions

• TACS Automated

Helpdesk provides instant answers to agencies and properties

• One point billing

• Ability to pay commissions to over 200,000 agencies

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TACS Service line overview

Invoicing

One point invoicing

Commissions

Franchise fees

GDS fees

Booking fees

Tour group billing

GSA fees

Frequency program

Overrides

Maintenance fees

Customer service fees

Usage fees

Corporate billing

VAT self billing

Financial Services

Global funds collection

- Electronic debits

- Wire receipt

- Electronic credit

Currency conversion

Flexible billing cycles

Local clearing checks

Frequency redemptions

Corporate booking payments

Override payments

Merchant model payments

Multi-currency payments

Reporting

Self serve web

Performance reporting

Consortia

Overrides

Sales force

Location performance

Guest programs

Accounting

Taxes/VAT

Market segmentation

Variable commission

Global sales tracking

Auto help desk

Receipt & self billing

Agency reconciliation

Data Collection

Web data collection

Location level

Web data review

Business rules application

Taxes/VAT

Market segments

POS data

Corporate billing

Commission capping

Conference/meeting

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Simplified process

Data received daily From the customer data warehouse

Business rules applied Special marketing program, VAT

Hotels review data online Edit & add capability

Invoices created & delivered VAT and all special programs detailed

Funds collected via debit or hotel EFT Collected from the hotels themselves

Payment frequency twice monthly

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Wins for TACS customers

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Key differentiators

Web data processing

Raw booking data management

One-point billing services

No agency fees to receive payments

Agency web access to payment history

Multi-currency payments

Electronic agency payments

Automated customer service

Process multiple travel channels

Tax, VAT capable and compliant

Consolidated agency payments

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Supplier Dell Competition

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Wins for the clients

Reduce centralized exception / manual processes

• All folio details provided on direct-bill, simplifying reconciliation

• No need to delay payment of invoice because of a disputed item

Single direct-bill

• Online invoice includes payments due to all owned / franchised properties

• Pay one invoice, in preferred currency

Client not burdened with manual process

• No vouchers or special cards to distribute

• No credit card needed at checkout

• Electronic payment of direct-bill by corporate, regional or business unit offices

• Manage administrative tasks more efficiently through implementation of internal billing reference codes

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Services & benefits for Travel Agencies S

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• No TACS fees for agencies to receive standard payments

• Agency access to data and reports over web

• TACS Automated Helpdesk – Research and query capabilities

• On-line request and fulfillment of: – Address changes – Check re-issues – Tax reports – Payment method changes – Payment delivery instructions

• TACS does not settle credit cards – Not merchant of record

• Reduce expenses – Reduction of accounting-related tasks,

at branches and corporate offices – Accounts receivable days outstanding

reduced – No software to install, use existing

hardware and web browser

• Streamline processes – Simple, easy-to-use web applications

facilitate quick training for new users – TACS Automated Helpdesk provides

instant answers to agencies – Extensive on-line and by-request

reporting gives the agency and their partners the information they need, when they need it

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Services & benefits for Suppliers S

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• Totally integrated solution that combines

– Banking, PMS interfaces, data management

– Postage, distribution, customer service

• TACS maintains a database of agency preferences

– Payment delivery instructions

– Agency preferred currencies

– Agency branch consolidation requirement

• Access to an agency database of over 200,000 locations

• TACS Automated Helpdesk

– Research and query capabilities

• State-of-the-art service with no software to install

• Easy-to-use online interfaces

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Thank You