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R/3 System Release 4.6A/B

SAP Labs, Inc.

Palo Alto, California

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© 2000 by SAP AG. All rights reserved .

Neither this documentation nor an y part of it may be copied or reprod uced in any form or by any means or

translated into another language, without the prior consent of SAP AG.

SAP AG makes no w arran ties or representations with respect to the content hereof and specifically disclaims

any imp lied w arran ties of merchantability or fitness for any particular pu rpose. SAP AG assum es no

responsibility for any errors that may app ear in this documen t. The information contained in this docum ent is

subject to change without notice. SAP AG reserves the right to m ake any su ch changes withou t obligation to

notify any person of such revision or changes. SAP AG makes no commitmen t to keep the information

contained h erein u p to d ate.

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SAP, the SAP logo, R/ 2, R/ 3, ABAP, and other SAP-related p roducts mentioned herein are registered or

unregistered trademarks of SAP AG. All other produ cts mentioned in this document are registered or

unregistered trademarks of their respective companies.

Simp lification Group

SAP Labs, Inc.

3475 Deer Creek Road

Palo Alto, CA 94304

www.saplabs.com/simple

[email protected]

Printed in the United States of America.ISBN 1-893570-43-6

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System Administration Made Easy iii

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Contents at a Glance

Release 4.6A/Biv

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System Administration Made Easy v

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What Is This Guidebook About?........................................................................ xxii

Who Should Read This Book?........................................................................... xxiiPrerequisites.......................................................................................................... xxiii

User ........................................................................................................................ xxiiiSystem....................................................................................................................xxiv

How to Use This Guidebook .............................................................................. xxvOrganization ............................................................................................................xxv

What’s New .......................................................................................................... xxvContent ....................................................................................................................xxv

Conventions........................................................................................................... xxvi

Special Icons...................................................................................................... xxvii

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Overview............................................................................................................... 1–2

Roles of an R/3 System Administrator.............................................................. 1–2Within R/3 .............................................................................................................. 1 –2External to R/3....................................................................................................... 1–3

Traits of an R/3 System Administrator.............................................................. 1 –4

R/3 System Guidelines........................................................................................ 1–4Protect the System................................................................................................ 1 –5Do Not Be Afraid to Ask for Help........................................................................... 1–5Network with Other Customers and Consultants.................................................. 1–6Keep It Short and Simple (KISS)........................................................................... 1–7Keep Proper Documentation................................................................................. 1–7Use Checklists....................................................................................................... 1–8Use the Appropriate Tool for the Job .................................................................... 1–9Perform Preventive Maintenance.......................................................................... 1–9Do Not Change What You Do Not Have To........................................................ 1–10Do Not Make System Changes During Critical Periods...................................... 1–11Do Not Allow Direct Database Access................................................................ 1–12Keep all Non-SAP Activity Off the R/3 Servers................................................... 1–12

Minimize Single Points of Failure........................................................................ 1–13Corollaries to Murphy’s Law............................................................................ 1–13

Special Definitions ............................................................................................ 1–14Database server ................................................................................................... 1 –14Application server ................................................................................................. 1–14Instance ................................................................................................................ 1–14System.................................................................................................................. 1–14

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Detailed Table of Contents

Release 4.6A/Bvi

Overview............................................................................................................... 2 –2What Is a Disaster?............................................................................................... 2 –2

Why Plan for a Disaster?.................................................................................... 2 –3

Planning for a Disaster ....................................................................................... 2–4Creating a Plan...................................................................................................... 2 –4What Are the Business Requirements for Disaster Recovery?............................ 2–4

Who will provide the requirements?.............................................................................. 2 –4What are the requirements?......................................................................................... 2–4

When Should a Disaster Recovery Procedure Begin?......................................... 2 –5Expected Downtime or Recovery Time................................................................. 2–5

Expected Downtime................................................................................................ 2 –5Recovery Time........................................................................................................ 2–6

Recovery Group and Staffing Roles ..................................................................... 2 –6Types of Disaster Recovery .................................................................................. 2–7

Onsite ..................................................................................................................... 2 –7Offsite ..................................................................................................................... 2–7

Disaster Scenarios ................................................................................................ 2 –8Three Common Disaster Scenarios...................................................................... 2–8

A Corrupt Database................................................................................................ 2 –8A Hardware Failure................................................................................................. 2–8A Complete Loss or Destruction of the Server Facility........................................... 2–9

Recovery Script ................................................................................................... 2 –10Creating a Recovery Script ................................................................................. 2–10Recovery Process ............................................................................................... 2–10

Major Steps........................................................................................................... 2 –10Crash Kit .............................................................................................................. 2 –11Business Continuation During Recovery ............................................................ 2–14Offsite Disaster Recovery Sites .......................................................................... 2–15Integration with your Company’s General Disaster Planning ............................. 2–15When the R/3 System Returns............................................................................ 2–15

Test your Disaster Recovery Procedure......................................................... 2 –15

Other Considerations........................................................................................ 2–16Other Upstream or Downstream Applications..................................................... 2 –16Backup Sites........................................................................................................ 2–17

Minimizing the Chances for a Disaster........................................................... 2 –17Minimize Human Error......................................................................................... 2 –17Minimize Single Points of Failure........................................................................ 2–18Cascade Failures ................................................................................................ 2–18

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Overview............................................................................................................... 3 –2

Restore ................................................................................................................. 3–2Strategy ................................................................................................................. 3 –2

Testing Recovery.................................................................................................... 3 –3Backup.................................................................................................................. 3 –3What to Backup and When ................................................................................... 3 –3

Database ................................................................................................................ 3 –3Transaction Logs .................................................................................................... 3–5Operating System Level Files................................................................................. 3–6

Backup Types........................................................................................................ 3 –6What Is Backed Up................................................................................................. 3 –7How the Backup Is Taken....................................................................................... 3–8

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System Administration Made Easy vivii

When the Backup Is Made ..................................................................................... 3 –9Backup Strategy Design........................................................................................ 3 –9

Supplementary Backups....................................................................................... 3 –10General Procedures ............................................................................................ 3 –10

Backup.................................................................................................................. 3 –10Transaction Log Backup....................................................................................... 3–10

Verifying Backups................................................................................................. 3–10Monitoring/Controlling........................................................................................... 3–11Database Integrity ................................................................................................ 3–11Roles and Responsibilities ................................................................................... 3–11

Design Recommendations .................................................................................. 3 –12A Strategy Checklist ............................................................................................. 3 –12Backup Procedures and Policies.......................................................................... 3–13

Tape Management ............................................................................................. 3 –13Tracking and Documenting ................................................................................. 3 –13

Labeling ................................................................................................................ 3 –13Tracking ................................................................................................................ 3–15Handling................................................................................................................ 3–16

Retention Requirements...................................................................................... 3 –17

Recommendations................................................................................................ 3 –18Storage ................................................................................................................ 3 –18

Offsite ................................................................................................................... 3 –18Onsite ................................................................................................................... 3–19

Performance....................................................................................................... 3 –20Backup................................................................................................................. 3 –20Backup Options ................................................................................................... 3–21

Back Up to Faster Devices ................................................................................... 3 –21Parallel Backup..................................................................................................... 3–22Backing Up to Disks, Then to Tape ...................................................................... 3–22

Recovery ............................................................................................................. 3 –23Restore Options................................................................................................... 3–23

Useful SAP Notes .............................................................................................. 3 –24

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Overview............................................................................................................... 4–2

Critical Tasks ....................................................................................................... 4–3

The R/3 System.................................................................................................... 4–4

Database............................................................................................................... 4–6

Operating System................................................................................................ 4–6

Other ..................................................................................................................... 4–7

Notes..................................................................................................................... 4–7

The R/3 System.................................................................................................... 4–8

Critical Tasks ....................................................................................................... 4–9Verify that R/3 Is Running ..................................................................................... 4 –9Verify that the Backups Ran Successfully ............................................................ 4–9Users (Transaction AL08) ................................................................................... 4–10OS Monitor (Transaction OS06).......................................................................... 4–11Select Background Jobs/Graphical Job Monitor (Transaction SM37/RZ01)...... 4–11CCMS Alert Monitor (Transaction RZ20) ............................................................ 4–11Users (Transactions SM04) ................................................................................ 4–11Lock Entry List (Transaction SM12) .................................................................... 4–12

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Update Records (Transaction SM13) ................................................................. 4 –12System Log (Transaction SM21)......................................................................... 4–13Batch Input (Transaction SM35) ......................................................................... 4–13Work Processes (Transactions SM50 and SM51).............................................. 4–14Spool (Transaction SP01) ................................................................................... 4–14Tune Summary (Transaction ST02).................................................................... 4–14

Workload Analysis of <SID> (Transaction ST03) ............................................... 4–14Database Performance Analysis (Transaction ST04)......................................... 4–15ABAP Dump Analysis (Transaction ST22).......................................................... 4–15

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The R/3 System.................................................................................................... 5 –2

Database............................................................................................................... 5–3


Other ..................................................................................................................... 5–3

Notes..................................................................................................................... 5–4Database Performance (Transaction DB02)......................................................... 5 –4CCMS Alert Monitor (Transaction RZ20) .............................................................. 5–4

Spool (Transaction SP01) ..................................................................................... 5–4TemSe (Transaction SP12)................................................................................... 5–5Transaction STMS (TMS System) ........................................................................ 5–5

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The R/3 System.................................................................................................... 6 –2

Database............................................................................................................... 6–2


Other ..................................................................................................................... 6–4

Notes..................................................................................................................... 6–5Database Performance (Transaction DB02)......................................................... 6 –5

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The R/3 System.................................................................................................... 7 –2

Database............................................................................................................... 7–3


Other ..................................................................................................................... 7–4

Notes..................................................................................................................... 7–4Edit System Profile Parameters (Transaction RZ10)............................................ 7 –4Select Background Jobs (Transaction SM37)....................................................... 7–5User Maintenance (Transaction SU01)................................................................. 7–5

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The R/3 System.................................................................................................... 8 –2Database............................................................................................................... 8–3


Other ..................................................................................................................... 8–4

Notes..................................................................................................................... 8–4Transaction SA38/SE38........................................................................................ 8 –4Transaction SE03/SCC4....................................................................................... 8–4Transaction SM01 ................................................................................................. 8–5

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System Administration Made Easy ixix

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Starting the R/3 System...................................................................................... 9 –2Start R/3 —NT........................................................................................................ 9–3

Stopping the R/3 System.................................................................................... 9 –5Tasks to Be Completed Before Stopping the System........................................... 9 –6

System Message (SM02) ....................................................................................... 9 –6Check that No Active Users Are on the System (AL08/SM04) .............................. 9–9Check for Batch Jobs Running or Scheduled (SM37).......................................... 9–11Check for Active Processes on All Systems (SM51)............................................ 9–15Check for External Interfaces ............................................................................... 9–15

Stopping R/3........................................................................................................ 9 –16STOP R/3 —NT..................................................................................................... 9–16

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Overview............................................................................................................. 10 –2

Major System Monitoring Tools....................................................................... 10–2CCMS Central Alert Monitor (Transaction RZ20) ............................................... 10 –2

Accessing the CCMS Alert Monitor (RZ20).......................................................... 10 –4

Current View and Alert View................................................................................. 10–5Switching Between the Current and Alert Views .................................................. 10–6Finding an Alert .................................................................................................... 10–7Configuring the Batch Job to Collect Historical Data (RZ21) ............................. 10–10View the Alerts.................................................................................................... 10–12Analyze the Alert ................................................................................................ 10–13Acknowledge the Alert........................................................................................ 10–14Provide System Configuration Information (Transaction RZ20)......................... 10–15Maintaining The Alert Thresholds for RZ20........................................................ 10–17Hiding SAP Standard Monitor Sets .................................................................... 10–19Create a New Monitor Set .................................................................................. 10–23Add a Monitor to the Monitor Set ........................................................................ 10–24

System Administration Assistant (Transaction SSAA)...................................... 10 –28

Specific Transaction Monitoring Overview .................................................. 10 –32Failed Updates (Transaction SM13) ................................................................. 10 –32

Managing Update Terminates ............................................................................ 10 –35User Training ...................................................................................................... 10–37

System Log (Transaction SM21).......................................................................10 –38Locks (Transaction SM12) ................................................................................ 10–41Active Users (Transactions SM04 and AL08)................................................... 10–43

Single-Instance System (Transaction SM04) ..................................................... 10 –44Multi-Instance System (Transaction AL08) ........................................................ 10–45

Work Processes (Transactions SM50 and SM51) ............................................ 10 –46For a System with Application Servers............................................................... 10 –46For a System Without Application Servers......................................................... 10–47

ABAP Dump Analysis (Transaction ST22)........................................................10 –48

Simple Selection ................................................................................................. 10 –49Free Selection..................................................................................................... 10–49

System Message (SM02)................................................................................. 10 –51Creating a Message .......................................................................................... 10 –52Editing a Message............................................................................................. 10–54ABAP Editor (SE38) .......................................................................................... 10–55

For Information About a Program or Report....................................................... 10 –56

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Release 4.6A/Bx

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Overview............................................................................................................. 11 –2What is Security? ................................................................................................ 11 –2

Keeping Unauthorized People out of the System................................................. 11 –2Keeping People out of Places Where They Should Not Be ................................. 11–2Safeguarding the Data from Damage or Loss...................................................... 11–3

Complying with Legal, Regulatory, and Other Requirements .............................. 11–3

Audits.................................................................................................................. 11 –4Financial Audit ..................................................................................................... 11 –4Security Audit ...................................................................................................... 11–5Audit Considerations ........................................................................................... 11–5

Security Layers.................................................................................................. 11 –6Access Security................................................................................................... 11 –7

Physical Security .................................................................................................. 11 –7Network Security .................................................................................................. 11–8Application Security .............................................................................................. 11–9

Operational Security............................................................................................ 11 –9Data Security..................................................................................................... 11–10

Application or R/3 Security................................................................................ 11–11Controlling Access to R/3 ................................................................................... 11 –11Prevent Multiple User Logins.............................................................................. 11–11

Preventing Changes in the Production System ................................................11 –11Setting the Production System to “Not Modifiable” (Transactions SE03, SCC4)11–13Client-Independent Changes (Transaction SE03).............................................. 11–14Client-Independent and Client-Dependent Changes (SCC4) ............................ 11–15

Verifying that Dangerous Transactions Are Locked ......................................... 11 –17To List Locked Transactions............................................................................... 11 –24

Operational Security .......................................................................................11 –25Segregation of Duties........................................................................................ 11 –25Restricting Access to SAP* or DDIC................................................................. 11–26Change Management........................................................................................ 11–27

Sharing of User IDs ............................................................................................ 11 –27Password Issues and Tasks ............................................................................. 11 –28

Setting Password Standards Using Transaction RZ10 ...................................... 11 –29Eliminating Some Easy Passwords.................................................................... 11–29Maintaining a Table of Prohibited Passwords .................................................... 11–30Recording System Passwords............................................................................ 11–31Operating System Level ..................................................................................... 11–35NT ....................................................................................................................... 11–35UNIX ................................................................................................................... 11–36Databases........................................................................................................... 11–36DB2..................................................................................................................... 11–36Informix ............................................................................................................... 11–36Microsoft SQL Server ......................................................................................... 11–36

Oracle/UNIX........................................................................................................ 11–36Oracle/NT ........................................................................................................... 11–37

Audit Tools....................................................................................................... 11 –37Audit Information System (Transaction SECR) ................................................11 –37

Complete Audit ................................................................................................... 11 –38User Defined Audit ............................................................................................. 11–42

Security Audit Log (SM20) ................................................................................ 11 –44Running the Audit Log ........................................................................................ 11 –46

Setting Security Audit Log Parameters (SM19) ................................................ 11 –47

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System Administration Made Easy xxi

Define Filter Group 1 .......................................................................................... 11 –49Define Filter Group 2 .......................................................................................... 11–50

User Security Audit Jobs................................................................................... 11 –54

Audit Tasks ...................................................................................................... 11 –57Review that all Named Users are Valid ............................................................ 11 –57Reviewing Profiles for Accuracy and Permission Creep................................... 11–58

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Overview............................................................................................................. 12 –2User Groups ........................................................................................................ 12 –2Profile Generator ................................................................................................. 12–2

Recommended Policies and Procedures ....................................................... 12 –3User Administration............................................................................................. 12 –3System Administration......................................................................................... 12–5

New User Setup................................................................................................. 12 –7Prerequisites........................................................................................................ 12 –7

General Process or Procedure............................................................................. 12 –7The User’s Desktop .............................................................................................. 12–7

Network Functionality ........................................................................................... 12–7For Installation of SAP GUI .................................................................................. 12–7Recommended Prerequisite for the GUI Installation ............................................ 12–7

Installing the Frontend Software –SAP GUI......................................................... 12–8Installing SAP GUI from a File Server .................................................................. 12 –8How to Install the SAP GUI .................................................................................. 12–8Installing SAP GUI from the Presentation CD .................................................... 12–14

Adding Additional Systems ...............................................................................12 –15To Add Additional Systems in the SAP Logon ................................................... 12 –15

Setting Up a New User (SU01) ......................................................................... 12 –16Copying an Existing User (SU01)....................................................................... 12 –16Creating a New User (SU01).............................................................................. 12–21

Maintaining a User (SU01).............................................................................. 12 –24

Resetting a Password (SU01) ........................................................................ 12–26

Locking or Unlocking a User (SU01) ............................................................. 12–27

User Groups..................................................................................................... 12–29How to Create a User Group (SU01) ................................................................ 12 –30

Deleting a User’s Session (Transaction SM04)............................................ 12–32How to Terminate a User Session .................................................................... 12 –33Active Users (Transactions SM04 and AL08)................................................... 12–34

Single-Instance System (Transaction SM04) ..................................................... 12 –35Multi-Instance System (Transaction AL08) ........................................................ 12–36

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Overview............................................................................................................. 13 –2

Starting and Stopping the Database............................................................... 13–2Starting the Database.......................................................................................... 13 –2Stopping the Database........................................................................................ 13–3

Database Performance ..................................................................................... 13 –4Overview.............................................................................................................. 13 –4Database Activity (ST04)..................................................................................... 13–4Database Allocation (DB02)................................................................................ 13–7

Scheduling Database Tasks (DB13)................................................................ 13 –9

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Determining the Tape (Label) Necessary for a Backup.................................... 13 –13Deleting an Entry from the Planning Calendar (DB13) ..................................... 13–14

Checking the Database Backup (DB12)........................................................ 13 –15

Initializing Backup Tapes ...............................................................................13–18

Database Backups with Microsoft Tools ...................................................... 13–19

Online Backup – Using SQLserver 7.0 Enterprise Manager ............................ 13–19Offline Backup – Using NTBackup.................................................................... 13–24

Database Error Logs....................................................................................... 13 –28R/3 – ST04 ........................................................................................................ 13–28Microsoft SQL Server 7.0 - Enterprise Manager............................................... 13–28

Verify Database Consistency......................................................................... 13 –29

Run Update Statistics..................................................................................... 13–29

System passwords.......................................................................................... 13–30SQL server ........................................................................................................ 13 –30

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Contents............................................................................................................. 14 –1

Printer Setup (SPAD) ........................................................................................ 14–2How to Set Up the Printer in the R/3 System ....................................................... 14 –2

Check the Spool for Printing Problems (Transaction SP01)........................ 14 –9

Check that Old Spools are Deleted (SP01) ................................................... 14–12

Printing the Output (SP01) ............................................................................. 14–15

Printing the Screen .........................................................................................14–18

Check Spool Consistency (SPAD)................................................................. 14–21

Check TemSe Consistency (SP12)................................................................ 14–23

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Overview............................................................................................................. 15–2

Operating System Tasks .................................................................................. 15–2Operating System Alert (AL16) ........................................................................... 15 –2System Logs (OS06)........................................................................................... 15–3

NT Event Logs...................................................................................................... 15 –5Checking File System Space Usage (RZ20) ...................................................... 15 –6Changing the Alert Threshold (RZ20) ................................................................. 15–9Cleaning Out Old Transport Files...................................................................... 15–11

Other Tasks...................................................................................................... 15 –12Clean the Tape Drive ........................................................................................15 –12Uninterruptible Power Supply............................................................................ 15–13

Check the Uninterruptible Power Supply............................................................ 15 –13Check your UPS Shutdown Process .................................................................. 15–13

Check Maintenance Contracts.......................................................................... 15 –14Review Hardware or a System Monitor Paging System................................... 15–15

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Overview............................................................................................................. 16 –2

Check that All Application Servers Are Up (Transaction SM51).................. 16–2

Background (Batch) Jobs ................................................................................ 16–3Regularly Scheduled Jobs .................................................................................. 16 –4

Performance ......................................................................................................... 16 –4

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System Administration Made Easy xiixiii

Housekeeping Jobs .............................................................................................. 16 –4Others ................................................................................................................... 16–5

Performance Factors for Background Jobs ........................................................ 16 –5Creating and Scheduling a Batch Job (SM36).................................................... 16–8

Background Jobs (SM37) ...............................................................................16 –15Checking the Job Log......................................................................................... 16 –17

Using the Job Tree ............................................................................................. 16–18Graphical Job Monitor (Transaction RZ01)....................................................... 16 –19Batch Input Jobs, New or Incorrect (SM35)...................................................... 16–20

Operation Modes............................................................................................. 16 –21To Define the Operation Mode (RZ04) ............................................................. 16 –23Assign an Instance Definition to an Operation Mode (RZ04) ........................... 16–25

The First Time You Generate an Instance Operation Mode .............................. 16 –25Adding a New Operation Mode .......................................................................... 16–26

Defining Distribution of Work Processes (RZ04) .............................................. 16 –29Assigning Operation Modes (SM63) ................................................................. 16–32

Backups............................................................................................................ 16 –36Periodic Archivals.............................................................................................. 16 –36

Backup the Database........................................................................................16–36Performing a Full Server Backup ......................................................................16–36Checking the Backups (DB12 & DB13) ............................................................ 16–38

Database ............................................................................................................ 16 –38Operating System Level Backups ...................................................................... 16–40UNIX ................................................................................................................... 16–40NT ....................................................................................................................... 16–40

Checking Consumable Supplies ................................................................... 16 –42

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Table Maintenance (Transaction SM31).......................................................... 17–2Creating an Entry in the Table (SM31) ............................................................... 17 –2Deleting an Entry from a Table (SM31) .............................................................. 17–6

Change Control.................................................................................................. 17 –9

Managing SAP Notes ........................................................................................ 17–9

Change Control (Managing Transports) ....................................................... 17–12

Transporting Objects...................................................................................... 17–15Transports into the Production System.............................................................17 –15Transporting Objects......................................................................................... 17–15

TMS Method ....................................................................................................... 17 –16Operating System Method.................................................................................. 17–16

Standard Transport Process ............................................................................. 17 –17Importing the Entire Import Buffer ...................................................................... 17 –18

Special Transports from SAP............................................................................ 17 –18Releasing a Request (Transport)...................................................................... 17–19

TMS Method of Transporting ............................................................................ 17–24The Main TMS Screen........................................................................................ 17 –24Adding a Special Transport into the Import Buffer ............................................. 17–25Using TMS to Import a Transport Request......................................................... 17–27Check the Transport Log .................................................................................... 17–32

OS Method of Transporting............................................................................... 17 –34Adding a Special Transport Into the Import Buffer ............................................. 17 –34Importing the Transport ...................................................................................... 17–34Checking the Transport Log (Transaction SE10) ............................................... 17–35

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Release 4.6A/Bxiv

Checking the Transport Log ............................................................................... 17 –36

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Overview............................................................................................................. 18 –2

Basic Troubleshooting Techniques ................................................................ 18–2Gather Data .......................................................................................................... 18 –2

Analyze the Problem ............................................................................................ 18–3Evaluate the Alternatives...................................................................................... 18–3Make only One Change at a Time........................................................................ 18–3Document the Changes........................................................................................ 18–3

Get the Complete Error Message ....................................................................... 18 –4Get the SAP Patch Level..................................................................................... 18–5Determining What Support Packages Have Been Applied................................. 18–6

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Overview............................................................................................................. 19 –2Critical Assumption.............................................................................................. 19 –2Priority of Evaluation ........................................................................................... 19–3

General Procedure ............................................................................................ 19 –3

R/3 ....................................................................................................................... 19–4Workload Analysis of the System (Transaction ST03) ...................................... 19 –4Buffers (ST02) ..................................................................................................... 19–8Memory Defragmentation..................................................................................19–10

Database........................................................................................................... 19 –11

Operating System............................................................................................ 19–11Operating System Monitor (OS07)....................................................................19 –11

Hardware .......................................................................................................... 19 –15CPU and Disk.................................................................................................... 19 –15Memory.............................................................................................................. 19–15

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Overview............................................................................................................. 20 –2

Logging on to SAPNet ...................................................................................... 20–3

Online Services ................................................................................................. 20–4

Solving a Problem with SAPNet ...................................................................... 20–5Searching for SAP Notes .................................................................................... 20 –5Customer Messages ........................................................................................... 20–8Entering Customer Messages............................................................................. 20–9

How..................................................................................................................... 20 –11Viewing Customer Messages............................................................................ 20 –13

Viewing Customer Messages............................................................................. 20 –14

Registering a Developer or Object ................................................................ 20 –15

Registering a Developer.................................................................................... 20 –15Developer Requests Developer Key .................................................................. 20 –16The System Administrator Gets the Access Key................................................ 20–16Registering a Developer ..................................................................................... 20–17Enter the Developer Key .................................................................................... 20–18

Deleting a Developer......................................................................................... 20 –19Registering an Object........................................................................................ 20–19

Developer Requests Object Key ........................................................................ 20 –20The System Administrator Gets the Access Key:............................................... 20–20

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System Administration Made Easy xvxv

Enter the Object Key .......................................................................................... 20 –23Delete an Object................................................................................................ 20 –23

Online Correction Support ............................................................................. 20 –24Getting the Latest SPAM version...................................................................... 20 –25Downloading Support Packages.......................................................................20–27

Specific Support Package-Related Notes .......................................................... 20 –28

Downloading Suppor Packages ......................................................................... 20–30

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Overview............................................................................................................. 21 –2

Useful SAP Notes .............................................................................................. 21–3

Connecting to SAPNet–R/3 .............................................................................. 21–3

Researching a Problem with SAPNet-R/3....................................................... 21–6Finding Notes in the SAPNet-R/3........................................................................ 21 –6Entering Customer Messages (Problems) into SAPNet-R/3 ............................ 21–10Getting Status on Your Message ...................................................................... 21–15

Review the Action Log........................................................................................ 21 –16Display Long Text ............................................................................................... 21–17

Reopen ............................................................................................................... 21–18Confirm ............................................................................................................... 21–21

Registering a Developer or Object ................................................................ 21 –22Registering a Developer.................................................................................... 21 –22

Developer Requests Developer Key .................................................................. 21 –23The System Administrator Gets the Access Key................................................ 21–23Enter the Developer Key .................................................................................... 21–25

Registering an Object........................................................................................ 21 –26Developer Requests Object Key ........................................................................ 21 –26The System Administrator Gets the Access Key................................................ 21–27Enter the Object Key .......................................................................................... 21–29

Opening a Service Connection...................................................................... 21 –30Order of Access to Systems............................................................................... 21 –30

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Overview............................................................................................................. 22 –2

Retrieving Files from SAP, SAPSERV4........................................................... 22–2Connecting to SAPSERV4 Using a GUI (NT) ..................................................... 22 –3An Example of an FTP Client .............................................................................. 22–4Connecting to SAPSERV4 Using the Command Prompt ................................... 22–6

Navigating in SAPSERV4..................................................................................... 22 –6Connecting at the Command Prompt.................................................................. 22 –6Downloading Files ............................................................................................... 22–9Partial Organization of SAPSERV4................................................................... 22–10

Unpacking a CAR File ........................................................................................ 22 –13

Unpacking a File ................................................................................................. 22–13Special SAPNet Notes ...................................................................................... 22 –14

EarlyWatch Session........................................................................................ 22 –14

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Overview............................................................................................................. 23–2

Changing System Profile Parameters (Transaction RZ10)........................... 23–2

Support Packages........................................................................................... 23–11

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Release 4.6A/Bxvi

Strategy ............................................................................................................. 23 –12High-Level Process of Applying Support Packages ......................................... 23–12Determining What Support Packages Have Been Applied............................... 23–13Getting Information on the Support Package from SAPNet–R/3...................... 23–15

To View All Notes ............................................................................................... 23 –17To View a Specific Note ..................................................................................... 23–21

Requesting SPAM or a Support Package from SAPNet –R/3........................... 23–22Downloading a Support Package (Hot Package) – SAPNet–R/3 ...................... 23–24

Uploading the Support Package from a CD or SAPNet –Web.......................... 23–25Support Package Collection CD......................................................................... 23 –26SAPNet–Web...................................................................................................... 23–26

Updating SPAM................................................................................................. 23 –29Applying the Support Package.......................................................................... 23–31Object Conflicts ................................................................................................. 23–37Regression Testing ........................................................................................... 23–39Useful SAPNet – R/3 Frontend Notes............................................................... 23–39

Kernel Upgrade................................................................................................ 23 –40Restart Option 1 ................................................................................................. 23 –41Restart Option 2 ................................................................................................. 23–41

Client Copy....................................................................................................... 23 –42Special Notes...................................................................................................... 23 –42Useful SAP Notes............................................................................................... 23–43Processing Notes ............................................................................................... 23–43

Creating a Client................................................................................................ 23 –44Copying a Client ................................................................................................ 23–47

Copying on the Same System/SID..................................................................... 23 –47Copying to a Different System/SID..................................................................... 23–50

Post-Client Copy Tasks..................................................................................... 23 –52Deleting a Client ................................................................................................ 23–52

Delete Client Transaction ................................................................................... 23 –53Reviewing the Client Copy Log .......................................................................... 23–54

Production Refresh Strategies ...................................................................... 23 –56Database Copy of Production System.............................................................. 23 –57Benefits............................................................................................................... 23 –57Disadvantages.................................................................................................... 23–57

Client Copy of the Production System with Data .............................................. 23 –57Advantages......................................................................................................... 23 –57Disadvantages.................................................................................................... 23–57

Client Copy of the Production System – Without Data..................................... 23–58Advantages......................................................................................................... 23 –58Disadvantages.................................................................................................... 23–58

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Useful Transactions ............................................................................................A –2

Transaction Code Switches ..................................................................................A –2Transaction Code Table........................................................................................A–2

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Other System Administration Resources.........................................................B –2SAP Resources .....................................................................................................B –2

Books......................................................................................................................B –3CDs......................................................................................................................... B–4Training Classes ...................................................................................................B–4

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Release 4 6A/Biii

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Upgrade Discussion............................................................................................D –2Reasons Not to Upgrade.......................................................................................D –2When to Upgrade ..................................................................................................D–2

Upgrade Issues....................................................................................................D –3

Other Considerations..........................................................................................D–3Software Issues.....................................................................................................D –3Hardware ...............................................................................................................D–3Performance..........................................................................................................D–4

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Documents

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