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8/12/2019 Table2 Questionnaires for SAP Consultants
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TABLE 2: QUESTIONS FOR CONSULTANTS
IDENTIFY THE IMPORTANT LEVEL AND CURRENT LEVEL OF
COMPETENCIES OF SAP FUNCTIONAL CONSULTANTS AT SAP
CENTER, FIS-ERP SERVICES CO., LTD (FOR CONSULTANTS)
Please answer the questions below. You answers will be kept confident and
there is not any penalty or criticize.
/nghbn trli nhng cu hi di y. Cu trli ca bn sc gi
b mt v khng c bt knh gi, thng pht no
The objectives of the questionnaires are:/ Mc ch ca bng hi l:
- To know the awareness about the importance of competencies and the
current level of competencies of SAP Functional Consultants.
/ Hiu vnhn thc ca bn vtm quan trng ca tng nng lc yu cu i
vi chuyn vin t vn nghip vSAP v mc p ng ca bn vi tng
nng lc.
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8.
Years of experiences in SAP/ Snm kinh nghim lm vic vi phn
mm SAP 3 nm
9. Working time in FIS-ERP / S nm lm vic cho FES: 3
nm ..
10.List down the SAP certificates that you have/ Cc chng chSAP m
bn c:
..
11.
List down the main SAP modules that you have experiences/ Ccmodules SAP bn lm:
APO, PP,
QM,
12.List down the project you take part in / Cc dn bn tham gia
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Does it support improving your competencies or not?
/Bn thy vn ha hc tp ca cng ty thno? N c htrbn nng
cao nng lc khng?
C (ci ny anh nn l nh gi mc hu
dng)
15.What are your total mark in the three last check points?
/ Tng im ca tng kcheck point ca 3 kgn y nht:
Dec 2012: 9.6 June/2013: 9.6 Dec 2013: 9.6
16.In your opinion, what are the solutions to improve competencies of
SAP Functional consultants?
/ Theo bn, gii php cho vic nng cao nng lc ca bn, ca trung
tm SAP l g?
Nhn vin cn c tham gia nhiu lp traning ca SAP hn
Cn c chlng thng tt hn, to ng lc cho nhn vin
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Each competency will be rated from 1 to 5. The highest level is five, the
lowest is 1. Please check (X) at the selected level.
/ Mi cu hi, vi tng phn mc quan trng v mc p ng u
c nh thang im t1 n 5. Cao nht l 5, thp nht l 1. Tch vo
bn chn.
Explanation:
The importance of competencies:
/ Bn nh gi thno vmc quan trng ca tng nng lc
1. Not important
/ Chtiu nng lc ny khng quan trng, khng cn thit2. Little important: Having this competency is fine but do not have it is not
problem
/ Bnh thng, c th tt, khng c th cng khng phi vn nghim
trng
3.
Important: Necessary to have this competency
/ Quan trng
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4.
Meet the required at high level
/ p ng yu cu mc cao
5. Beyond required
/ p ng mc rt cao, vt qu mong i
If important level is 3 or 4 or 5 and your meeting level is 1 or 2 or 3: please list
down the reasons and solutions
If important level is 3 or 4 or 5 and your meeting level is 4 or 5: please list down the
reasons.
/ Vi nhng nng lc bn cho rng tm quan trng cc mc 3 hoc 4 hoc 5:
- Nu mc p ng yu cu ca bn l 1 hoc 2 hoc 3, nghbn chn hoc
vit nguyn nhn v gii php khc phc. C thchn nhiu gi tr.
- Nu mc p ng yu cu ca bn l 4 hoc 5, nghbn chia sbi hc
t c mc p ng cao nh vy. C thchn nhiu gi tr.
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No Required competencies / Nng lc Importance Meeting level1 2 3 4 5 1 2 3 4 5
Knowledge / Kin thc
1 Knowledge about SAP solution / Hiu bit v SAP x xCase 1: If important level is 3 or 4 or 5 and your Meeting level is 1 or 2 or 3: please list down the reasons
and solutions:
/TH 1: Nu bn cho rng tm quan trng cc mc 3 hoc 4 hoc 5v mc p ng yu cu ca bn l1 hoc 2 hoc 3, ngh bn chn hoc vit nguyn nhn v gii php khc phc. C th chn nhiu gi tr.- Reasons/ Nguyn nhn:
1. Two difficult / Modules Qu kh
2. Low experienced / t kinh nghim3. Other:
-
Solutions:1. Attend SAP Courses / Tham gia kha hc ca SAP2. On job training / o to thng qua trc tip tham gia d n3. Seminar
4. Self-study / T hc5. Other
Case 2: If important level is 3 or 4 or 5 and your Meeting level is 4 or 5: please list down the reasons
/TH 2: Nu bn cho rng tm quan trng cc mc 3 hoc 4 hoc 5v mc p ng yu cu ca bn l4 hoc 5, ngh bn chia s bi hc t c mc p ng cao nh vy. C th chn nhiu gi tr:-
Reasons:
1. c tham gia o to v modules ny2. C nhiu kinh nghim3. Other: T hc
2
Knowledge about the companys services/ Hiu v dch v ca cng ty x x
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Case 1: If important level is 3 or 4 or 5 and your Meeting level is 1 or 2 or 3: please list down the reasons
and solutions:
/TH 1: Nu bn cho rng tm quan trng cc mc 3 hoc 4 hoc 5v mc p ng yu cu ca bn l1 hoc 2 hoc 3, ngh bn chn hoc vit nguyn nhn v gii php khc phc. C th chn nhiu gi tr-
Reasons/ Nguyn nhn:
1. Two difficult / Qu kh
2. Not tried to study / Cha tm hiu3. Other:
- Solutions:
1. Attend training Courses / Tham gia kha hc tp trung2. On job training / o to thng qua trc tip tham gia d n3. Seminar
4. Self-study / T hc5. Other:
Case 2: If important level is 3 or 4 or 5 and your Meeting level is 4 or 5: please list down the reasons
/TH 2: Nu bn cho rng tm quan trng cc mc 3 hoc 4 hoc 5v mc p ng yu cu ca bn l4 hoc 5, ngh bn chia s bi hc t c mc p ng cao nh vy. C th chn nhiu gi tr:- Reasons:
1. Attended courses about companys services/ ctham gia o to v dch v ca cng ty2. Self-study / T tm hiu3. Much experience / C nhiu kinh nghimnn hiu v dch v ca cng ty
4. Other:
3
Domain knowledge (Banking, Telecommunication, production,
logistics)/ Hiu v nghip v lin quan ti cc d n (Ngn hng, Vinthng, sn xut, kho vn) x xCase 1: If important level is 3 or 4 or 5 and your Meeting level is 1 or 2 or 3: please list down the reasons
and solutions:
/TH 1: Nu bn cho rng tm quan trng cc mc 3 hoc 4 hoc 5v mc p ng yu cu ca bn l
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1 hoc 2 hoc 3, ngh bn chn hoc vit nguyn nhn v gii php khc phc. C th chn nhiu gi tr.- Reasons/ Nguyn nhn:
1. Two difficult / Nghip v qu kh
2. Low background knowledge about related business fields/ khng c kin thc nn tng v nhngnghip v ca cc phn h d n tham gia3. Low experience / t kinh nghim4. Other:
- Solutions:
1. Attend related business courses / Tham gia kha hc nghip v lin quan (VD chng ch k ton)2. On job training / o to thng qua trc tip tham gia d n3. Seminar
4. Self-study / T hc
5. Other : Case 2: If important level is 3 or 4 or 5 and your Meeting level is 4 or 5: please list down the reasons/TH 2: Nu bn cho rng tm quan trng cc mc 3 hoc 4 hoc 5v mc p ng yu cu ca bn l4 hoc 5, ngh bn chia s bi hc t c mc p ng cao nh vy. C th chn nhiu gi tr:- Reasons:
1. Have background knowledge about related business fields/ C kin thc nn tng v nhng nghipv ca cc phn h d n tham gia (VD c bng H lin quan ti k ton)2. Trained by experts or experienced consultants / c lm vic vi chuyn gia hoc c ngi c
kinh nghim ch dn
3. Self study / T hc4. Much experience / C nhiu kinh nghim5. Other:
4 Understanding about customers / Hiu khch hng x xCase 1: If important level is 3 or 4 or 5 and your Meeting level is 1 or 2 or 3: please list down thereasons and solutions:
/TH 1: Nu bn cho rng tm quan trng cc mc 3 hoc 4 hoc 5v mc p ng yu cu ca
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bn l 1 hoc 2 hoc 3, ngh bn chn hoc vit nguyn nhn v gii php khc phc. C th chnnhiu gi tr.- Reasons/ Nguyn nhn:
1. Two difficult to approach customer / Khch hng kh tip cn, khng thn thin2. Not confident when working with customer / Khng t tin nn ngi tip xc, tm hiu3. Other:
- Solutions:
1. Company have activities to improve relationship with customer / Tng cng giao lu quan hvi khch hng2. Improve communication skills / Nng cao k nng giao tip3. Improve required knowledge, self-confident / Nng cao kin thc, s t tin4. Other
Case 2: If important level is 3 or 4 or 5 and your Meeting level is 4 or 5: please list down the reasons/TH 2: Nu bn cho rng tm quan trng cc mc 3 hoc 4 hoc 5v mc p ng yu cu cabn l 4 hoc 5, ngh bn chia s bi hc t c mc p ng cao nh vy. C th chnnhiu gi tr:- Reasons:
1. Have knowledge and selft - confident / C kin thc, t tin2. Tried to study about customers/ Ch ng tm hiu khch hng2. Much experience / C nhiu kinh nghim3. Other:
Skills / Cc yu cu v k nng
1
Communication and presentation skills in both Vietnamese and
English / K nng trnh by c Ting Anh v Ting Vit x xCase 1: important level is 3 or 4 or 5 and your Meeting level is 1 or 2 or 3:
- Reasons:
1. Do not study English
2. Presentation skill is bad in nature / Kh nng trnh by khng tt
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3. Still do not try to improve / Cha tp trung ci thin nng cao4. Low experience / t kinh nghimtrnh by nn trnh by khng tt4. Other..
-
Solutions1. Attend English courses
2. Attend soft skill course / tham gia kha hc nng cao k nng mm, k nng thuyt trnh3. Other..
Case 2: important level is 3 or 4 or 5 and your Meeting level is 4 or 5
- Reasons:
1. Attended English course
2. Presentation skill is good in nature / Kh nng trnh by tt (vn c)3. Try to improve / Tp trung ci thin nng cao
4. High experience / Nhiu kinh nghim
2 Teamwork skill / K nng lm vic nhm x xCase 1: important level is 3 or 4 or 5 and your Meeting level is 1 or 2 or 3:
- Reasons:
1. Colleagues do not want to cooperate / ng nghip khng mun hp tc2. Find difficulties when cooperating with others (in nature)/ Thy kh khn khi phi hp vi mingi (bn tnh)3. Still do not try to improve / Cha tp trung ci thin nng cao4. Low experience in teamwork / t kinh nghimlm vic nhm5. Other..
- Solutions
1. Attend teamwork course / tham gia kha hc nng cao k nng teamwork2. Try to improve / T c gng3. Other do tnh cch (personal characteristic)..
Case 2: important level is 3 or 4 or 5 and your Meeting level is 4 or 5
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- Reasons:
1. Attended teamwork skill course
2. Colleagues want to cooperate / ng nghip ch ng hp tc
3. Try to improve / Tp trung ci thin nng cao4. High experience / Nhiu kinh nghim5. Other (personal characteristic..
3 Problem Solving / K nng gii quyt vn x xCase 1: important level is 3 or 4 or 5 and your Meeting level is 1 or 2 or 3:
- Reasons:
1. Bad in nature / kh nng vn c khng tt2. Still do not try to improve / Cha tp trung ci thin nng cao3. Low experience / t kinh nghim4. Other..
- Solutions
1. Attend Problem Solving course / tham gia kha hc nng cao k nng gii quyt vn 2. Try to improve / T c gng3. Other..
Case 2: important level is 3 or 4 or 5 and your Meeting level is 4 or 5
- Reasons:
1. Good in nature / Vn c tt
2. Attended Problem Solving course / tham gia kha hc gii quyt vn 3. Try to improve / Tp trung ci thin nng cao4. High experience / Nhiu kinh nghim5. Other..
4 Negotiation skill / K nng m phn x xCase 1: important level is 3 or 4 or 5 and your Meeting level is 1 or 2 or 3:- Reasons:
1. Bad in nature / kh nng vn c khng tt
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2. Still do not try to improve / Cha tp trung ci thin nng cao3. Low experience / t kinh nghim4. Other..
-
Solutions1. Attend Negotiation skill course / Tham gia kha hc nng cao k nng m phn2. Try to improve / T c gng3. Other..
Case 2: important level is 3 or 4 or 5 and your Meeting level is 4 or 5
- Reasons:
1. Good in nature / Vn c tt2. Attended Negotiation skill course / tham gia kha hc nng cao k nng m phn3. Try to improve / Tp trung ci thin nng cao
4. High experience / Nhiu kinh nghim5. Other..
5 Persuading skill / K nng thuyt phc x xCase 1: important level is 3 or 4 or 5 and your Meeting level is 1 or 2 or 3:
- Reasons:
1. Bad in nature / kh nng vn c khng tt2. Still do not try to improve / Cha tp trung ci thin nng cao3. Low experience / t kinh nghim
-
Solutions1. Attend Persuading skill, soft-skill course / Tham gia kha hc nng cao k nng thuyt phc, knng mm2. Try to improve / T c gng3. Other..
Case 2: important level is 3 or 4 or 5 and your Meeting level is 4 or 5
- Reasons:
1. Good in nature / Vn c tt
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2. Attended Persuading skill, soft-skill course / tham gia kha hc nng cao k nng thuyt phc,k nng mm3. Try to improve / Tp trung ci thin nng cao
4. High experience / Nhiu kinh nghim5. Other..6 Creative thinking / Sng to x x
Case 1: important level is 3 or 4 or 5 and your Meeting level is 1 or 2 or 3:
- Reasons:
1. Bad in nature / kh nng vn c khng tt2. Still do not try to improve / Cha tp trung ci thin nng cao3. Low experience / t kinh nghim4. Other..
-
Solutions1. Attend Creative thinking skill, soft skill course / Tham gia kha hc nng cao kh nng sng to,k nng mm2. Try to improve / T c gng3. Other..
Case 2: important level is 3 or 4 or 5 and your Meeting level is 4 or 5
- Reasons:
1. Good in nature / Vn c tt2. Attended Creative thinking skill, soft skill course / Tham gia kha hc nng cao kh nng sngto, k nng mm3. Try to improve / Tp trung ci thin nng cao4. High experience / Nhiu kinh nghim5. Other..
7 Generalization skill / K nng tng hp vn x xCase 1: important level is 3 or 4 or 5 and your Meeting level is 1 or 2 or 3:
- Reasons:
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1. Bad in nature / kh nng vn c khng tt2. Still do not try to improve / Cha tp trung ci thin nng cao3. Low experience / t kinh nghim
4. Other..- Solutions1. Attend generalization skill, soft-skill course / Tham gia kha hc nng cao k nng tng hp vn, k nng mm2. Try to improve / T c gng3. Other..
Case 2: important level is 3 or 4 or 5 and your Meeting level is 4 or 5- Reasons:
1. Good in nature / Vn c tt
2. Attended generalization skill, soft-skill course / tham gia kha hc nng cao k nng tng hpvn , k nng mm3. Try to improve / Tp trung ci thin nng cao4. High experience / Nhiu kinh nghim5. Other..
8
Multi-dimension perspective / Kh nng phn tch vn dinhiu gc x xCase 1: important level is 3 or 4 or 5 and your Meeting level is 1 or 2 or 3:
- Reasons:
1. Bad in nature / kh nng vn c khng tt2. Still do not try to improve / Cha tp trung ci thin nng cao3. Low experience / t kinh nghim4. Other..
- Solutions
1. Attend related course / Tham gia kha hc lin quan2. Try to improve / T c gng
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3. Other..Case 2: important level is 3 or 4 or 5 and your Meeting level is 4 or 5
- Reasons:
1. Good in nature / Vn c tt2. Attended related course / tham gia kha hc lin quan3. Try to improve / Tp trung ci thin nng cao4. High experience / Nhiu kinh nghim5. Other..
9 Self- studying skill / T hc, t nghin cu x xCase 1: important level is 3 or 4 or 5 and your Meeting level is 1 or 2 or 3:
- Reasons:
1. Bad in nature / kh nng vn c khng tt
2. Still do not try to improve / Cha tp trung ci thin nng cao3. Other..
- Solutions
1. Attend related course / Tham gia kha hc lin quan2. Try to improve / T c gng3. Other..
Case 2: important level is 3 or 4 or 5 and your Meeting level is 4 or 5- Reasons:
1. Good in nature / Vn c tt2. Attended related course / tham gia kha hc lin quan3. Try to improve / Tp trung ci thin nng cao4. Other..
10 Documenting skill / Knng to, editvn bn x xCase 1: important level is 3 or 4 or 5 and your Meeting level is 1 or 2 or 3:- Reasons:
1. Bad in nature / kh nng vn c khng tt
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2. Still do not try to improve / Cha tp trung ci thin nng cao3. Low experience / t kinh nghim4. Other..
-
Solutions1. Attend related course / Tham gia kha hc lin quan2. Try to improve / T c gng3. Other..
Case 2: important level is 3 or 4 or 5 and your Meeting level is 4 or 5
- Reasons:
1. Good in nature / Vn c tt2. Attended related course / tham gia kha hc lin quan3. Try to improve / Tp trung ci thin nng cao
4. High experience / Nhiu kinh nghim5. Other..
Attitude / Thi 1 High motivation / ng lc cao x x
Case 1: important level is 3 or 4 or 5 and your Meeting level is 1 or 2 or 3:
- Reasons:
1. Not competitive salary and compensation / Lng v i ng khng tt
2. Working environment is not good / Mi trng lm vic khng tt3. Company culture is not good / Vn ha cng ty khng tt4. From inside / T bn thn thy khng c ng lc5. Working under high Pressure / Mt mi, chu nhiu p lc6. Other..
- Solutions
1. Company should have more competitive salary and compensation policy/ Cng ty c chnh sch
lng thng, i ng xng ng.
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2. Company should improve working environment / Cng ty cnci thin mi trng lm vic3. Company improves its culture / Cng ty cn nng co vn ha doanh nghip4. Work-life balance / T cn bng cuc sng v cng vic
5. Try to improve / T c gng6. Other..
Case 2: important level is 3 or 4 or 5 and your Meeting level is 4 or 5
- Reasons:
1. Passionate with the job/ y l cng vic m bn thn am m2. Satisfy with salary and compensation policy / Tha mn vi chnh sch lng thng, i ng3. Feel that working environment is good / Cm thy mi trng lm vic tt4. Feel that company culture is good / Cm thy vn ha cng ty rt tt
5. Other..
2
Positive attitude to changed demands, unstructured environment
/ Lm vic trong mi trng d thay i, yu cu nhiu thay i x xCase 1: important level is 3 or 4 or 5 and your Meeting level is 1 or 2 or 3:
- Reasons:
1. Do not want to change / Bn thn ngi thay i2. Other..
- Solutions
1. Try to improve / T c gng2. Other..
Case 2: important level is 3 or 4 or 5 and your Meeting level is 4 or 5
- Reasons:
1. Like changing, unstructured environment / Vn thch s thay i, mo him2. Other..
3
Work to tight deadlines with a can do attitude
/ C gng hon thnh cng vic ng hn vi tinh thn ti c th x x
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lm cCase 1: important level is 3 or 4 or 5 and your Meeting level is 1 or 2 or 3:
- Reasons:
1. Not self-confident / Khng t tin vo bn thn2. Cannot work under pressure / Khng lm vic c di p lc ln3. Other..
- Solutions
1. Try to improve / T c gng2. Other..
Case 2: important level is 3 or 4 or 5 and your Meeting level is 4 or 5
- Reasons:
1. Self-confident / T tin vo bn thn
2. High Responsibility/ C trch nhim3. Passionate with the job / am m vi cng vic4. Other..
4
Willingness to go beyond the call of duty to get the job done
/ Sn sng lm vic vt qu yu cu, nhim v hon thnhcng vic x xCase 1: important level is 3 or 4 or 5 and your Meeting level is 1 or 2 or 3:
- Reasons:
1. Low motivation / ng lc thp
2. Other..- Solutions
1. Try to improve this attitude / T c gng2. Other..
Case 2: important level is 3 or 4 or 5 and your Meeting level is 4 or 5
- Reasons:
1. Self-confident / T tin vo bn thn
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2. Passionate with the job / am m vi cng vic3. High Responsibility/ C trch nhim4. Other..
5 Accountability / C trch nhim x xCase 1: important level is 3 or 4 or 5 and your Meeting level is 1 or 2 or 3:- Reasons:
1. Low motivation / ng lc thp2. Other..
- Solutions
1. Try to improve this attitude / T c gng2. Other..
Case 2: important level is 3 or 4 or 5 and your Meeting level is 4 or 5
-
Reasons:1. Passionate with the job / am m vi cng vic2. High Responsibility/ C trch nhim3. Other..
6 Careful / Cn thn x xCase 1: important level is 3 or 4 or 5 and your Meeting level is 1 or 2 or 3:
- Reasons:
1. Bad in nature / Vn khng cn thn2. Low motivation / ng lc thp3. Other..
- Solutions
1. Try to improve this attitude / T c gng2. Other..
Case 2: important level is 3 or 4 or 5 and your Meeting level is 4 or 5
- Reasons:
1. Good in nature / Vn cn thn
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2. Passionate with the job / am m vi cng vic3. High Responsibility/ C trch nhim4. Other..
Thank you for your answers!!