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PLEASEREADTHETERMSOFSERVICECAREFULLYASTHEYCONTAINIMPORTANTINFORMATIONREGARDINGYOURLEGALRIGHTS,REMEDIES,ANDOBLIGATIONS.THESEINCLUDEVARIOUSLIMITATIONSANDEXCLUSIONSANDABINDINGARBITRATIONAGREEMENTANDCLASSACTIONWAIVER.
ThisUserAgreement(this“Agreement”)isacontractbetweenyou(“you”or“User”)UpworkGlobalInc.(“Upwork,”“we,”or“us”)andouraffiliatesUpworkEscrowInc.(“UpworkEscrow”)and,totheextentexpresslystated,ElanceLimited("ElanceLtd.").Youmustread,agreeto,andacceptallofthetermsandconditionscontainedinthisAgreementtobeaUserofourwebsitelocatedatwww.upwork.comoranypartoftherestoftheSite(definedintheSiteTermsofUse)ortheSiteServices(definedintheSiteTermsofUse).
ThisAgreementincludesandherebyincorporatesbyreferencethefollowingimportantagreements,astheymaybeineffectandmodifiedfromtimetotime:SiteTermsofUse;FeeandACHAuthorizationAgreement;CookiePolicy;PrivacyPolicy;MarkUseGuidelines;FreelancerMembershipAgreement;ProprietaryRightsInfringementReportingProcedures;UpworkAppSoftwareLicenseAgreement;APITermsofUse;andtheescrowinstructionsasapplicabletoanyServiceContractyouenterintowithanotherUser,specificallytheHourly,Bonus,andExpensePaymentAgreementwithEscrowInstructions;andFixed-PriceEscrowInstructions.ThisAgreementalsoincorporates,foranyUserusingtheUpworkDirectContractService,UpworkDirectContractTermsandDirectContractEscrowInstructions.Theseagreementsarecollectively,withthisAgreement,calledthe“TermsofService”.
Subjecttotheconditionssetforthherein,Upworkmay,initssolediscretion,amendthisAgreementandtheotherTermsofServiceatanytimebypostingarevisedversionontheSite.UpworkwillprovidereasonableadvancenoticeofanyamendmentthatincludesaSubstantialChange(definedbelow),bypostingtheupdatedTermsofServiceontheSite,providingnoticeontheSite,and/orsendingyounoticebyemail.IftheSubstantialChangeincludesanincreasetoFeeschargedbyUpwork,Upworkwillprovideatleast30days’advancenoticeofthechange,butmaynotprovideanyadvancenoticeforchangesresultinginareductioninFeesoranytemporaryorpromotionalFeechange.AnyrevisionstotheTermsofServicewilltakeeffectonthenotedeffectivedate(each,asapplicable,the“EffectiveDate”).
YOUUNDERSTANDTHATBYUSINGTHESITEORSITESERVICESAFTERTHEEFFECTIVEDATE,YOUAGREETOBEBOUNDBYTHETERMSOFSERVICE,INCLUDINGTHEARBITRATIONPROVISIONINSECTION14OFTHISAGREEMENT(SUBJECTTOYOURRIGHTTOOPTOUTOFTHEARBITRATIONPROVISIONASPROVIDEDINSECTION14).IFYOUDONOTACCEPTTHETERMSOFSERVICEINITSENTIRETY,YOUMUSTNOTACCESSORUSETHESITEORTHESITESERVICESAFTERTHEEFFECTIVEDATEEXCEPTASPERMITTEDBYTHESITETERMSOFUSE.
IFYOUAGREETOTHETERMSOFSERVICEONBEHALFOFANENTITYORAGENCY,ORINCONNECTIONWITHPROVIDINGORRECEIVINGSERVICESONBEHALFOFANENTITYORAGENCY,YOUREPRESENTANDWARRANTTHATYOUHAVETHEAUTHORITYTOBINDTHATENTITYORAGENCYTOTHETERMSOFSERVICEANDAGREETHATYOUAREBINDINGBOTHYOUANDTHATENTITYORAGENCYTOTHETERMSOFSERVICE.INTHATEVENT,“YOU”AND“YOUR”WILLREFERANDAPPLYTOYOUANDTHATENTITYORAGENCY.
TABLEOFCONTENTS1.UpworkAccounts
1.1RegistrationandAcceptance
1.2AccountEligibility
1.3AccountProfile
1.4AccountTypes
1.5AccountPermissions
1.6IdentityandLocationVerification
1.7UsernamesandPasswords
2.PurposeofUpwork
2.1RelationshipwithUpwork
2.2TaxesandBenefits
2.3MarketplaceFeedbackandUserContent
3.ContractualRelationshipBetweenClientandFreelancer
3.1ServiceContracts
3.2DisputesAmongUsers
3.3ConfidentialInformation
3.4Third-PartyBeneficiaries
4.WorkerClassificationandUpworkPayroll
4.1WorkerClassification
4.2UpworkPayrollServices
5.UpworkFees
5.1ServiceFeesforFreelancers
5.2MembershipFeesandConnects
5.3DisbursementFees
5.4ClientFees
5.5VATandOtherTaxes
5.6NoFeeforIntroducingorFindingProjects
6.PaymentTermsandEscrowServices
6.1EscrowServices
6.2ClientPaymentsonServiceContracts
6.3DisbursementstoFreelancers
6.4Non-Payment
6.5NoReturnofFunds
6.6PaymentMethods
6.7U.S.DollarsandForeignCurrencyConversion
7.Non-Circumvention
7.1MakingPaymentsThroughUpwork
7.2OptingOut
8.RecordsofCompliance
9.WarrantyDisclaimer
10.LimitationofLiability
11.Release
12.Indemnification
13.AgreementTermandTermination
13.1Termination
13.2AccountDataonClosure
13.3Survival
14.DisputesBetweenYouandUpwork
14.1DisputeProcess,Arbitration,andScope
14.2ChoiceofLaw
14.3InformalDisputeResolution
14.4BindingArbitrationandClassAction/JuryTrialWaiver
15.General
15.1EntireAgreement
15.2Modifications;Waiver
15.3Assignability
15.4Severability
15.5ForceMajeure
15.6PrevailingLanguageandLocation
15.7AccessoftheSiteOutsidetheUnitedStates
15.8ConsenttoUseElectronicRecords
16.Definitions
1.UPWORKACCOUNTS
Section1discusseswhatyoumustagreetobeforeusingtheSiteorSiteServicesandthedifferenttypesofaccountsthatcanbecreatedontheSite,asdetailedbelow.
1.1REGISTRATIONANDACCEPTANCEByregisteringforanaccounttousetheSiteorSiteServices(an“Account”),byusingtheSiteorSiteServicesaftertheEffectiveDateifyouhadanAccountontheEffectiveDate,orbyclickingtoaccepttheTermsofServicewhenpromptedontheSite,youagreetoabidebythisAgreementandtheotherTermsofService.
ToaccessandusecertainportionsoftheSiteandtheSiteServices,youmustregisterforanAccount.SubjecttotheSiteTermsofUse,certainportionsoftheSiteareavailabletoSiteVisitors,includingthoseportionsbeforeyourAccountregistrationisaccepted.UpworkreservestherighttodeclinearegistrationtojoinUpworkortoaddanAccounttypeasaClientorFreelancer,foranylawfulreason,includingsupplyanddemand,costtomaintaindata,orotherbusinessconsiderations.
IfyoucreateanAccountasanemployeeoragentonbehalfofacompany,yourepresentandwarrantthatyouareauthorizedtoenterintobindingcontracts,includingtheTermsofService,onbehalfofyourselfandthecompany.
1.2ACCOUNTELIGIBILITYUpworkofferstheSiteandSiteServicesforyourbusinesspurposesonlyandnotforpersonal,household,orconsumeruse.ToregisterforanAccountorusetheSiteandSiteServices,youmust,andherebyrepresentthatyou(a)haveorareanemployeeoragentofandauthorizedtoactforanindependentbusiness(whetheritbeasaself-employedindividual/soleproprietororasacorporation,limitedliabilitycompany,orotherentity);(b)willusetheSiteandSiteServicesforbusinesspurposesonly;(c)willcomplywithanylicensing,registration,orotherrequirementswithrespecttoyourbusiness,orthebusinessforwhichyouareacting,andtheprovisionofFreelanceServices;and(d)alegalentityoranindividual18yearsorolder(orhaveotherwisereachedtheageofmajorityinthejurisdictioninwhichyouconductbusiness)whocanformlegallybindingcontracts.
1.3ACCOUNTPROFILEToregisterforanAccounttojointheSite,youmustcompleteaUserprofile(“Profile”),whichyouconsenttobeshowntootherUsersand,unlessyouchangeyourprivacysettings,thepublic.Youagreetoprovidetrue,accurate,andcompleteinformationonyourProfileandallregistrationandotherformsyouaccessontheSiteorprovidetousandtoupdateyourinformationtomaintainitstruthfulness,accuracy,andcompleteness.Youagreenottoprovideanyfalseormisleadinginformationaboutyouridentityorlocation,yourbusiness,yourskills,ortheservicesyourbusinessprovidesandtocorrectanysuchinformationthatisorbecomesfalseormisleading.
1.4ACCOUNTTYPESAsdescribedinthisSection,thereareanumberofdifferentAccounttypes.OnceyouregisterforoneAccounttype,youcanaddtheotherAccounttypesunderthesameusernameandpassword.Forexample,ifyoualreadyhaveaFreelancerAccount(definedbelow),youcanaddaClientAccountasaseparateaccounttypeinsettingswithoutre-registering.YouagreenottohaveorregisterformorethanoneAccountwithoutexpresswrittenpermissionfromus.WereservetherighttorevoketheprivilegesoftheAccountoraccesstooruseoftheSiteorSiteServices,andthoseofanyandalllinkedAccountswithoutwarningif,inoursolediscretion,falseormisleadinginformationhasbeenprovidedincreating,marketing,ormaintainingyourProfileorAccount.
1.4.1CLIENTACCOUNTYoucanregisterforanAccountoraddanAccounttypetousetheSiteandSiteServicesasaClient(a“ClientAccount”).EachUserunderaClientAccount(“TeamMember”)canbegivendifferentpermissionstoactonbehalfoftheClientAccount.AnyuserusingtheSite,SiteServices,includingDirectContractServices,forthepurposeofsearchingfororusingFreelancerServicesisa“Client”forpurposesoftheTermsofService.
1.4.2FREELANCER,AGENCY,ANDAGENCYMEMBERACCOUNTYoucanregisterforanAccountoraddanAccounttypetousetheSiteandSiteServicesasaFreelancer(a“FreelancerAccount”).AnothertypeofFreelancerAccountyoucanaddisan“AgencyAccount”,theownerofwhichisreferredtoasan“Agency”.AnAgencyAccountallowspermissionstobegrantedtoUsersundertheAgencyAccountwhichcanbegivendifferentpermissionstoactonbehalfoftheAgency(each,an“AgencyMember”).
YouacknowledgeandagreethattheAgencyissolelyresponsible,andassumesallliability,for(a)theclassificationofyourAgencyMembersasemployeesorindependentcontractors;and(b)payingyourAgencyMembersinaccordancewithapplicablelawforworkperformedonbehalfoftheAgencyforProjects.Youfurtheracknowledgeandagreethat(i)theAgencymaydeterminetheProfilevisibilityandpricing/rateinformationofanyofitsAgencyMembers,and(ii)AgencyMembers’ProfilesmaydisplayworkhistorythatincludesworkdoneundertheAgencyAccount,includingaftertheAgencyMemberisnolongeranAgencyMember.
1.5ACCOUNTPERMISSIONSYouagreenottorequestorallowanotherpersontocreateanAccountonyourbehalf,foryouruse,orforyourbenefit,exceptthatanauthorizedemployeeoragentmaycreateanAccountonbehalfofyourbusiness.BygrantingotherUserspermissionsunderyourAccount,includingasaTeamMemberorAgencyMember,yourepresentandwarrantthat(a)theUserisauthorizedtoactonyourbehalf,(b)youarefinanciallyresponsiblefortheUser’sactionstakeninaccordancewiththosepermissions,including,ifapplicable,enteringintobindingcontractsonbehalfoftheowneroftheAccount,and(c)youarefullyresponsibleandliableforanyactionofanyUsertowhomyouhaveprovidedanypermissionsandanyotherpersonwhousestheAccount,includingmakingpaymentsandenteringintoServiceContractsandtheTermsofService.IfanysuchUserviolatestheTermsofService,itmayaffectyourabilitytousetheSite.UponclosureofanAccount,UpworkmaycloseanyorallrelatedAccounts.
1.6IDENTITYANDLOCATIONVERIFICATIONWhenyouregisterforanAccountandfromtimetotimethereafter,yourAccountwillbesubjecttoverification,including,butnotlimitedto,validationagainstthird-partydatabasesortheverificationofoneormoreofficialgovernmentorlegaldocumentsthatconfirmyouridentity,yourlocation,andyourabilitytoactonbehalfofyourbusinessonUpwork.YouauthorizeUpwork,directlyorthroughthirdparties,tomakeanyinquiriesnecessarytovalidateyouridentity,yourlocation,andconfirmyourownershipofyouremailaddressorfinancialaccounts,subjecttoapplicablelaw.Whenrequested,youmusttimelyprovideuswithcompleteinformationaboutyourselfandyourbusiness,whichincludes,butisnotlimitedto,providingofficialgovernmentorlegaldocuments.
1.7USERNAMESANDPASSWORDSWhenyouregisterforanAccount,youwillbeaskedtochooseausernameandpasswordfortheAccount.Youareentirelyresponsibleforsafeguardingandmaintainingtheconfidentialityofyourusernameandpasswordandagreenotto
shareyourusernameorpasswordwithanypersonwhoisnotauthorizedtouseyourAccount.YouauthorizeUpworktoassumethatanypersonusingtheSitewithyourusernameandpassword,eitherisyouorisauthorizedtoactforyou.YouagreetonotifyusimmediatelyifyoususpectorbecomeawareofanyunauthorizeduseofyourAccountoranyunauthorizedaccesstothepasswordforanyAccount.YoufurtheragreenottousetheAccountorloginwiththeusernameandpasswordofanotherUseroftheSiteif(a)youarenotauthorizedtouseeitheror(b)theusewouldviolatetheTermsofService.
2.PURPOSEOFUPWORKSection2discusseswhatUpworkdoesanddoesnotdowhenprovidingtheSiteandSiteServicesandsomeofyourresponsibilitieswhenusingtheSitetofindorenterintoaServiceContractwithaFreelancerorClient,asdetailedbelow.
TheSiteisamarketplacewhereClientsandFreelancerscanidentifyeachotherandadvertise,buy,andsellFreelancerServicesonline.SubjecttotheTermsofService,UpworkprovidestheSiteServicestoUsers,includinghostingandmaintainingtheSite,facilitatingtheformationofServiceContracts,andassistingUsersinresolvingdisputeswhichmayariseinconnectionwiththoseServiceContracts.WhenaUserentersaServiceContract,theUserusestheSitetoinvoiceandpayanyamountsowedundertheServiceContract.
2.1RELATIONSHIPWITHUPWORKUpworkmerelymakestheSiteandSiteServicesavailabletoenableFreelancersandClientstofindandtransactdirectlywitheachother.UpworkdoesnotintroduceFreelancerstoClients,findProjectsforFreelancers,orfindFreelancersforClients.ThroughtheSiteandSiteServices,FreelancersmaybenotifiedofClientsthatmaybeseekingtheservicestheyoffer,andClientsmaybenotifiedofFreelancersthatmayoffertheservicestheyseek;atalltimes,however,UsersareresponsibleforevaluatinganddeterminingthesuitabilityofanyProject,ClientorFreelancerontheirown.IfUsersdecidetoenterintoaServiceContract,theServiceContractisdirectlybetweentheUsersandUpworkisnotapartytothatServiceContract.
Youacknowledge,agree,andunderstandthatUpworkisnotapartytotherelationshiporanydealingsbetweenClientandFreelancer.Withoutlimitation,Usersaresolelyresponsiblefor(a)ensuringtheaccuracyandlegalityofanyUserContent,(b)determiningthesuitabilityofotherUsersforaServiceContract(suchasanyinterviews,vetting,backgroundchecks,orsimilaractions),(c)negotiating,agreeingto,andexecutinganytermsorconditionsofServiceContracts,(d)performingFreelancerServices,or(e)payingforServiceContractsorFreelancerServices.Youfurtheracknowledge,agree,andunderstandthatyouaresolelyresponsibleforassessingwhethertoenterintoaServiceContractwithanotherUserandforverifyinganyinformationaboutanotherUser,includingCompositeInformation(definedbelow).UpworkdoesnotmakeanyrepresentationsaboutorguaranteethetruthoraccuracyofanyFreelancer’sorClient’slistingsorotherUserContentontheSite;doesnotverifyanyfeedbackorinformationprovidedbyUsersaboutFreelancersorClients;anddoesnotvetorotherwiseperformbackgroundchecksonFreelancersorClients.Youacknowledge,agree,andunderstandthatUpworkdoesnot,inanyway,supervise,direct,control,orevaluateFreelancersortheirworkandisnotresponsibleforanyProject,ProjecttermsorWorkProduct.Upworkmakesnorepresentationsaboutanddoesnotguarantee,andyouagreenottoholdUpworkresponsiblefor,thequality,safety,orlegalityofFreelancerServices;thequalifications,background,oridentitiesofUsers;theabilityofFreelancerstodeliverFreelancerServices;theabilityofClientstopayforFreelancerServices;UserContent,statementsorpostsmadebyUsers;ortheabilityorwillingnessofaClientorFreelancertoactuallycompleteatransaction.
Youalsoacknowledge,agree,andunderstandthatFreelancersaresolelyresponsiblefordetermining,andhavethesolerighttodetermine,whichProjectstoaccept;thetime,place,manner,andmeansofprovidinganyFreelancerServices;thetypeofservicestheyprovide;andthepricetheychargefortheirservicesorhowthatpricingisdeterminedorset.You
furtheracknowledge,agree,andunderstandthat:(i)youarenotanemployeeofUpwork,andyouarenoteligibleforanyoftherightsorbenefitsofemployment(includingunemploymentand/orworkerscompensationinsurance);(ii)UpworkwillnothaveanyliabilityorobligationsunderorrelatedtoServiceContractsand/orFreelancerServicesforanyactsoromissionsbyyouorotherUsers;(iii)Upworkdoesnot,inanyway,supervise,direct,orcontrolanyFreelancerorFreelancerServices;doesnotimposequalitystandardsoradeadlineforcompletionofanyFreelancerServices;anddoesnotdictatetheperformance,methodsorprocessFreelancerusestoperformservices;(iv)FreelancerisfreetodeterminewhenandiftoperformFreelancerServices,includingthedaysworkedandtimeperiodsofwork,andUpworkdoesnotsetorhaveanycontroloverFreelancer’spricing,workhours,workschedules,orworklocation,norisUpworkinvolvedinanyotherwayindeterminingthenatureandamountofanycompensationthatmaybechargedbyorpaidtoFreelancerforaProject;(v)FreelancerwillbepaidatsuchtimesandamountsasagreedwithaClientinagivenServiceContract,andUpworkdoesnot,inanyway,provideorguaranteeFreelanceraregularsalaryoranyminimum,regularpayment;(vi)UpworkdoesnotprovideFreelancerswithtrainingoranyequipment,labor,tools,ormaterialsrelatedtoanyServiceContract;and(vii)UpworkdoesnotprovidethepremisesatwhichFreelancerswillperformthework.FreelancersarefreetousesubcontractorsoremployeestoperformFreelancerServicesandmaydelegateworkonfixed-pricecontractsorbyagreeingwiththeirClientstohavehourlycontractsforFreelancer’ssubcontractor(s)oremployee(s).IfaFreelancerusessubcontractorsoremployees,FreelancerfurtheragreesandacknowledgesthatthisparagraphappliestoUpwork’srelationship,ifany,withFreelancer’ssubcontractorsandemployeesaswellandFreelancerissolelyresponsibleforFreelancer’ssubcontractorsandemployees.
Withoutlimitingtheforegoingparagraph,ifyouareanAgencyorAgencyMember,youexpresslyacknowledge,agree,andunderstandthat:(1)theAgencyissolelyresponsibleforpayingitsAgencyMembersforworkperformedonbehalfoftheAgencyandthatsuchpaymentswillnotbemadethroughtheSite;(2)UpworkisnotapartytoanyagreementbetweentheAgencyanditsAgencyMembersanddoesnothaveanyliabilityorobligationsunderorrelatedtoanysuchagreement,eveniftheAgencyorAgencyMemberdefaults;(3)neitherAgenciesnorAgencyMembersareemployeesoragentsofUpwork;(4)Upworkdoesnot,inanyway,supervise,direct,orcontroltheAgencyorAgencyMembers;(5)UpworkdoesnotsetAgencies’orAgencyMembers’contracttermsamongstthemselvesorwithClients(includingdeterminingwhetherthecontractwillbehourlyorfixedprice),fees,pricing,workhours,workschedules,orlocationofwork;(6)UpworkdoesnotprovideAgenciesorAgencyMemberswithtrainingoranyequipment,labor,tools,ormaterialsneededforanyServiceContract;(7)UpworkdoesnotprovidethepremisesatwhichtheAgencyorAgencyMemberswillperformthework;and(8)Upworkmakesnorepresentationsastothereliability,capability,orqualificationsofanyAgencyorAgencyMemberortheabilityorwillingnessofanyAgencytomakepaymentstoorfulfillanyotherobligationstoAgencyMembers,andUpworkdisclaimsanyandallliabilityrelatingthereto.
NothinginthisAgreementisintendedtoprohibitordiscourage(norshouldbeconstruedasprohibitingordiscouraging)anyUserfromengaginginanyotherbusinessactivitiesorprovidinganyservicesthroughanyotherchannelstheychoose,provided,ifapplicable,UserscomplywiththeOptOutprovisionsdescribedinSection7.Usersarefreeatalltimestoengageinsuchotherbusinessactivitiesandservicesandareencouragedtodoso.
2.2TAXESANDBENEFITSFreelanceracknowledgesandagreesthatFreelancerissolelyresponsible(a)foralltaxliabilityassociatedwithpaymentsreceivedfromFreelancer’sClientsandthroughUpwork,andthatUpworkwillnotwithholdanytaxesfrompaymentstoFreelancer;(b)toobtainanyliability,health,workers’compensation,disability,unemployment,orotherinsuranceneeded,desired,orrequiredbylaw,andthatFreelancerisnotcoveredbyoreligibleforanyinsurancefromUpwork;(c)fordeterminingwhetherFreelancerisrequiredbyapplicablelawtoissueanyparticularinvoicesfortheFreelancerFeesandforissuinganyinvoicessorequired;(d)fordeterminingwhetherFreelancerisrequiredbyapplicablelawtoremittotheappropriateauthoritiesanyvalueaddedtaxoranyothertaxesorsimilarchargesapplicabletotheFreelancerFeesand
remittinganysuchtaxesorchargestotheappropriateauthorities,asappropriate;and(e)ifoutsideoftheUnitedStates,fordeterminingifUpworkisrequiredbyapplicablelawtowithholdanyamountoftheFreelancerFeesandfornotifyingUpworkofanysuchrequirementandindemnifyingUpworkforanyrequirementtopayanywithholdingamounttotheappropriateauthorities(includingpenaltiesandinterest).IntheeventofanauditofUpwork,FreelanceragreestopromptlycooperatewithUpworkandprovidecopiesofFreelancer’staxreturnsandotherdocumentsasmaybereasonablyrequestedforpurposesofsuchaudit,includingbutnotlimitedtorecordsshowingFreelancerisengaginginanindependentbusinessasrepresentedtoUpwork.
2.3MARKETPLACEFEEDBACKANDUSERCONTENTYouherebyacknowledgeandagreethatUserspublishandrequestUpworktopublishontheirbehalfinformationontheSiteabouttheUser,suchasfeedback,compositefeedback,geographicallocation,orverificationofidentityorcredentials.However,suchinformationisbasedsolelyonunverifieddatathatFreelancersorClientsvoluntarilysubmittoUpworkanddoesnotconstituteandwillnotbeconstruedasanintroduction,endorsement,orrecommendationbyUpwork;UpworkprovidessuchinformationsolelyfortheconvenienceofUsers.
YouacknowledgeandagreethatUserfeedbackbenefitsthemarketplace,allUsers,andtheefficiencyoftheSiteandyouspecificallyrequestthatUpworkpostcompositeorcompiledfeedbackaboutUsers,includingyourself,onUserProfilesandelsewhereontheSite.Youacknowledgeandagreethatfeedbackresultsforyou,includingyourJobSuccessScore,whereverreferenced,andotherUserContenthighlightedbyUpworkontheSiteorotherwise(“CompositeInformation”),ifany,willincludeUsercomments,Userratings,indicatorsofUsersatisfaction,andotherfeedbackleftexclusivelybyotherUsers.YoufurtheracknowledgeandagreethatUpworkwillmakeCompositeInformationavailabletootherUsers,includingcompositeorcompiledfeedback.UpworkprovidesitsfeedbacksystemasameansthroughwhichUserscansharetheiropinionsofotherUserspublicly,andUpworkdoesnotmonitor,influence,contributetoorcensortheseopinions.YouacknowledgeandagreethatpostedcompositeorcompiledfeedbackandanyotherCompositeInformationrelatesonlytothebusinessadvertisedintheProfileandnottoanyindividualperson.YouagreenottousetheCompositeInformationtomakeanyemployment,credit,creditvaluation,underwriting,orothersimilardecisionaboutanyotherUser.
UpworkdoesnotgenerallyinvestigateanyremarkspostedbyUsersorotherUserContentforaccuracyorreliabilityanddoesnotguaranteethatUserContentisaccurate.YouaresolelyresponsibleforyourUserContent,includingtheaccuracyofanyUserContent,andaresolelyresponsibleforanylegalactionthatmaybeinstitutedbyotherUsersorthirdpartiesasaresultoforinconnectionwithyourUserContentifsuchUserContentislegallyactionableordefamatory.UpworkisnotlegallyresponsibleforanyfeedbackorcommentspostedormadeavailableontheSitebyanyUsersorthirdparties,evenifthatinformationisdefamatoryorotherwiselegallyactionable.InordertoprotecttheintegrityofthefeedbacksystemandprotectUsersfromabuse,Upworkreservestheright(butisundernoobligation)toremovepostedfeedbackorinformationthat,inUpwork’ssolejudgment,violatestheTermsofServiceornegativelyaffectsourmarketplace,diminishestheintegrityofthefeedbacksystemorotherwiseisinconsistentwiththebusinessinterestsofUpwork.YouacknowledgeandagreethatyouwillnotifyUpworkofanyerrororinaccuratestatementinyourfeedbackresults,includingtheCompositeInformation,andthatifyoudonotdoso,Upworkmayrelyontheaccuracyofsuchinformation.
3.CONTRACTUALRELATIONSHIPBETWEENCLIENTANDFREELANCERSection3discussestherelationshipyoumaydecidetoenterintowithanotherUser,includingServiceContractsbetweenUsers,asdetailedbelow.
3.1SERVICECONTRACTSIfaClientandFreelancerdecidetoenterintoaServiceContract,theServiceContractisacontractualrelationshipdirectlybetweentheClientandFreelancer.ClientandFreelancerhavecompletediscretionbothwithregardtowhethertoenterintoaServiceContractwitheachotherandwithregardtothetermsofanyServiceContract.Youacknowledge,agree,andunderstandthatUpworkisnotapartytoanyServiceContract,thattheformationofaServiceContractbetweenUserswillnot,underanycircumstance,createanemploymentorotherservicerelationshipbetweenUpworkandanyFreelancerorapartnershiporjointventurebetweenUpworkandanyUser.
WithrespecttoanyServiceContract,ClientsandFreelancersmayenterintoanywrittenagreementsthattheydeemappropriate(e.g.,confidentialityagreements,inventionassignmentagreements,assignmentofrights,etc.)providedthatanysuchagreementsdonotconflictwith,narrow,orexpandUpwork’srightsandobligationsundertheTermsofService,includingthisAgreementandtheapplicableEscrowInstructions.ThepartiestoaServiceContractcan,ifthepartiesprefer,agreetotheOptionalServiceContractTermsinwholeorinpart,inadditiontoorinsteadofothersuchagreements.
TheOptionalServiceContractTermsareprovidedasasampleonlyandmaynotbeappropriateforalljurisdictionsorallcontracts.Usersareresponsibleforcomplyingwithanylocalrequirements.UpworkdoesnotassumeanyresponsibilityforanyconsequenceofusingtheOptionalServiceContractTerms.TheOptionalServiceContractTermsarenotintendedtoanddonot(a)constitutelegaladvice,(b)createanattorney-clientrelationship,or(c)constituteadvertisingorasolicitationofanytype.Eachsituationishighlyfact-specificandrequirementsvarybysituationandjurisdictionandthereforeanypartyshouldseeklegaladvicefromalicensedattorneyintherelevantjurisdictions.UpworkexpresslydisclaimsanyandallliabilitywithrespecttoactionsoromissionsbasedontheOptionalServiceContractTerms.
PleaserefertotheUpworkPayrollAgreementforServiceContractsusingUpworkPayroll.
3.2DISPUTESAMONGUSERSFordisputesarisingbetweenClientsandFreelancers,youagreetoabidebythedisputeprocessthatisexplainedintheEscrowInstructionsthatapplytoyourparticularServiceContract.Ifthedisputeprocessdoesnotresolveyourdispute,youmaypursueyourdisputeindependently,butyouacknowledgeandagreethatUpworkwillnotandisnotobligatedtoprovideanydisputeassistancebeyondwhatisprovidedintheEscrowInstructions.
IfFreelancerorClientintendstoobtainanorderfromanyarbitratororanycourtthatmightdirectUpwork,UpworkEscrow,orourAffiliatestotakeorrefrainfromtakinganyactionwithrespecttoanEscrowAccount,thatpartywill(a)giveusatleastfivebusinessdays’priornoticeofthehearing;(b)includeinanysuchorderaprovisionthat,asapreconditiontoobligationaffectingUpworkorUpworkEscrow,webepaidinfullforanyamountstowhichwewouldotherwisebeentitled;and(c)bepaidforthereasonablevalueoftheservicestoberenderedpursuanttosuchorder.
3.3CONFIDENTIALINFORMATIONUsersmayagreetoanytermstheydeemappropriatewithrespecttoconfidentiality,includingthosesetforthintheOptionalServiceContractTerms.IfandtotheextentthattheUsersdonotarticulateanydifferentagreement,thentheyagreethatthisSection3.3(Confidentiality)applies.
TotheextentaUserprovidesConfidentialInformationtotheother,therecipientwillprotectthesecrecyofthediscloser’sConfidentialInformationwiththesamedegreeofcareasitusestoprotectitsownConfidentialInformation,butinnoeventwithlessthanduecare.OnaUser’swrittenrequest,thepartythatreceivedConfidentialInformationwillpromptlydestroyorreturnthedisclosingparty’sConfidentialInformationandanycopiesthereofcontainedinoronitspremises,
systems,oranyotherequipmentotherwiseunderitscontrol.
3.4THIRD-PARTYBENEFICIARIESItistheintentofthePartiestothisAgreementthatUserswhohaveenteredintoServiceContractsordisclosedorreceivedConfidentialInformationtoanotherUserarethird-partybeneficiariesofthisAgreementwithrespecttothisSection3only.
4.WORKERCLASSIFICATIONANDUPWORKPAYROLLSection4discusseswhatyouagreetoconcerningwhetheraFreelancerisanemployeeorindependentcontractorandwhenyouagreetouseUpworkPayroll,asdetailedbelow.
4.1WORKERCLASSIFICATIONNothinginthisAgreementisintendedtoorshouldbeconstruedtocreateapartnership,jointventure,franchisor/franchiseeoremployer-employeerelationshipbetweenUpworkandaUser.
ClientissolelyresponsibleforandhascompletediscretionwithregardtoselectionofanyFreelancerforanyProject.Clientissolelyresponsible,warrantsitsdecisionsregardingclassificationarecorrect,andassumesallliability,fordeterminingwhetherFreelancersshouldbeengagedasindependentcontractorsoremployeesofClientandengagingthemaccordingly;Upworkwillhavenoinputinto,orinvolvementin,workerclassificationasbetweenClientandFreelancerandUsersagreethatUpworkhasnoinvolvementinandwillhavenoliabilityarisingfromorrelatingtotheclassificationofaFreelancergenerallyorwithregardtoaparticularProject.
4.2UPWORKPAYROLLSERVICESClientagreestoenrollinUpworkPayrollifitwillreceiveservicesfromaFreelancerundertermsandconditionsthatwouldgiverisetoanemploymentrelationship(unlessClientelectsinsteadtopaytheOpt-OutFee(seeSection7)).Inthiscase,ClientwillengageUpwork’sthird-partystaffingvendor(the“StaffingProvider”),whichisanAgencyonUpwork,throughtheSite.TheStaffingProviderwillhireFreelancerattherequestofClientandFreelanceraccordingtothetermsdescribedonthesiteandotherwiseagreedtobytheStaffingProviderandClientand/orFreelancer,andsubjecttotheUpworkPayrollAgreement.ForallpurposeswithUpworkPayroll,theemployerofFreelancerwillbetheStaffingProviderandnotUpworkunderanycircumstances.
Freelancer,acknowledges,understands,andagreesthatUpworkwillhavenocontrolover,orinvolvementindeterminingorinfluencing,thetermsandconditionsofanyemploymentrelationshipthatmayarisebetweenFreelancerandStaffingProviderand/orClient,includingtheselectionofanemployee,payrate,workhours,employmentdatesandworkingconditions.FreelancerwillnothaveanycontractontheUpworkSiteorcontactwithUpworkregardingsuchemploymentterms.WhereFreelancerandClienthaveenrolledinUpworkPayrolltheSiteisprovidedfor,andUsersagreetousetheSitefor,thesolepurposeofenablingFreelancertocommunicatewiththeStaffingProviderandtheClient.
5.UPWORKFEESSection5describeswhatfeesyouagreetopaytoUpworkinexchangeforUpworkprovidingtheSiteandSiteServicestoyouandwhattaxesUpworkmaycollect,asdetailedbelow.
5.1SERVICEFEESFORFREELANCERSFreelancerspayUpworkaServiceFee(asdefinedinthisSection5.1)fortheuseoftheSiteServices.UpworkchargesservicefeestoFreelancers,assetforthintheFeeandACHAuthorizationAgreementandtheDirectContractTerms,forusingtheSite’scommunication,invoicing,reporting,disputeresolutionandpaymentservices,includingfacilitatingarbitrationservicesandHourlyPaymentProtection,asdescribedintheapplicableEscrowInstructions(the“ServiceFees”).TheServiceFees(tousetheSiteServices)arepaidsolelybyFreelancer.WhenaClientpaysaFreelancerforaProjectorwhenfundsrelatedtoaProjectareotherwisereleasedtoaFreelancerasrequiredbytheapplicableEscrowInstructions(SeeSection6.1),UpworkEscrowInc.(“UpworkEscrow”)willcredittheFreelancerEscrowAccountforthefullamountpaidorreleased,andthensubtractanddisbursetoUpworktheServiceFee.FreelancerherebyirrevocablyauthorizesandinstructsUpworkEscrowtodeducttheServiceFeefromtheFreelancerEscrowAccountandpayUpworkonFreelancer’sbehalf.IntheeventtheFreelancerchoosestowithdrawfundsinacurrencyotherthanU.S.dollars,theremayalsobeatheremayalsobeaforeigncurrencyconversioncharge;theratemaydifferfromratesthatareineffectonthedateofthepaymentandyoumaybeabletoobtainabetterratefromyourbankorfinancialinstitution.
5.2MEMBERSHIPFEESANDCONNECTSFreelancerspayUpworkamembershipfeeiftheysubscribeforapaidmembershiptoaccessadditionalfeaturesandSiteServicesandmaypurchase"Connects".FreelancersmaysubscribetodifferentlevelsofparticipationandprivilegesontheSite,bypaymentofsubscriptionfeesandbypurchasing"Connects"asdescribedinandsubjecttothetermsoftheFreelancerMembershipAgreement.
5.3DISBURSEMENTFEESFreelancersmaypayUpworkadisbursementfeeforremittingpaymentstotheirpreferredpaymentmethod(“DisbursementFee”).TheDisbursementFeeispaidtoUpworkinconsiderationofcostsincurredandadministrationofdisbursementsviathedisbursementmethodrequestedbyFreelancerandvariesbydisbursementmethod.TheDisbursementFeeforeachdisbursementmethodislistedatunderFeesandSchedulesontheSiteasrevisedfromtimetotime.
Additionalactivation,maintenance,andaccountfeesmaybechargedbythedisbursementmethodrequestedbyFreelancer.
5.4CLIENTFEESClientspayUpworkafeeforpaymentprocessingandadministrationrelatedtotheFreelancerFeestheypaytoFreelancerstheyengagethroughtheSite,asdescribedintheFeeandACHAuthorizationAgreement.Clientsmayalsochoosetopayforapremiummembershipplan,asdescribedintheFeeandACHAuthorizationAgreement.ClientsdonotpayfeesiftheyusetheSitesolelyforDirectContracts.
5.5VATANDOTHERTAXESUpworkmayberequiredbyapplicablelawtocollecttaxesorleviesincluding,withoutlimitation,withholdingincometaxorVAT(whilesomecountriesmayrefertoVATusingotherterms,e.g.GST,we’lljustrefertoVAT,GSTandanylocalsalestaxescollectivelyas“VAT”)inthejurisdictionoftheFreelancer(the"Taxes").Insuchinstances,anyamountsUpworkisrequiredtocollectorwithholdforthepaymentofanysuchTaxesshallbecollectedinadditiontothefeesowedtoUpworkundertheTermsofService.
5.6NOFEEFORINTRODUCINGORFORFINDINGPROJECTSUpworkdoesnotintroduceClientstoFreelancersanddoesnothelpFreelancerssecureProjects.UpworkmerelymakestheSiteandSiteServicesavailabletoenableFreelancerstodosothemselvesandmayfromtimetotimehighlightProjectsthatmaybeofinterest.Therefore,UpworkdoesnotchargeafeewhenaFreelancerfindsasuitableClientorfindsaProject.Inaddition,Upworkdoesnotchargeanyfeeorduesforpostingpublicfeedbackandcompositeorcompiledfeedback,includingCompositeInformation.
6.PAYMENTTERMSANDESCROWSERVICESSection6discussesyouragreementtopayFreelancerServiceFeesonServiceContracts,anddescribeshowUpwork’sEscrowServiceswork,whathappensifaClientdoesn’tpay,andrelatedtopics,asdetailedbelow.
6.1ESCROWSERVICESUpworkEscrowprovidesescrowservicestoUserstodeliver,hold,and/orreceivepaymentforaProject,andtopayfeestoUpwork(“EscrowServices”).UpworkEscrowisaDelawarecorporationandalicensedInternetescrowagentthatholdsCaliforniaDepartmentofBusinessOversightLicenseNo.9635086.TheEscrowServicesareintendedforbusinessuse,andyouagreetousetheEscrowServicesonlyforbusinesspurposesandnotforconsumer,personal,family,orhouseholdpurposes.
6.1.1PAYMENTAGREEMENTSANDESCROWINSTRUCTIONS
UpworkEscrowwilluseandreleasefundsdepositedinanEscrowAccountonlyinaccordancewiththisAgreementandtheapplicableEscrowInstructions.YouacknowledgeandagreethatUpworkEscrowactsmerelyasanInternetescrowagent.UpworkEscrowhasfullydeliveredtheEscrowServicestoyouifUpworkEscrowprovidestheEscrowServicesdescribedinthisAgreementandtheapplicableEscrowInstructions.UpworkEscrowisonlyobligatedtoperformthosedutiesexpresslydescribedinthisAgreementandanyapplicableEscrowInstructions.IfyouauthorizeorinstructUpworkEscrowtoreleaseormakeapaymentoffundsfromanEscrowAccountassociatedwithyou,UpworkEscrowmayreleaseorpaythosefundsasinstructedinrelianceonyourauthorization,thisAgreement,andtheapplicableEscrowInstructions.Inaddition,UpworkEscrowmayreleaseorpayfundsfromanEscrowAccountasrequiredbyapplicablelaw.
Fixed-PriceProjects.IfUserschoosefixed-pricecompensation,thentheUsersagreethattheywillbeboundby,andUpworkEscrowwillfollow,theFixed-PriceEscrowInstructions.
HourlyProjects,BonusPayments,orExpensePayments.IfUserschoosehourlycompensation,and/oriftheClientmakesbonusorexpensepayments,thentheUsersagreethattheywillbeboundby,andUpworkEscrowwillfollow,theHourly,BonusandExpensePaymentAgreementwithEscrowInstructions.
DirectContracts.IfUsersenterintoaDirectContract,thentheUsersagreethattheywillbeboundby,andUpworkEscrowwillfollow,theDirectContractEscrowInstructions.
UpworkPayrollEngagements.IfUsersuseUpworkPayroll(Section4)fortheirProject,thentheStaffingEmployeeispaiddirectlybytheStaffingProvider.AClientwillbeinvoicedthroughtheSitebytheStaffingProvider,andtheapplicableEscrowInstructionswillapply.However,theClientwillnotbeabletodisputehoursreportedbytheStaffingEmployeeandthereisnowaitingperiodforthedisbursementoffundstotheStaffingEmployee.
6.1.2ESCROWACCOUNTS
UpworkEscrowwilluseandreleasefundsdepositedinanEscrowAccountonlyinaccordancewiththisAgreementand
theapplicableEscrowInstructions.DependingonyourneedsandtheapplicableEscrowInstructions,UpworkEscrowwillestablishandmaintainoneofthreedifferenttypesofEscrowAccounts,subjecttotheapplicableEscrowInstructions:
(a)ClientEscrowAccount.AfterenteringintoaServiceContract,thefirsttimeaClientmakesapaymentforaProject,UpworkEscrowwillestablishandmaintaina“ClientEscrowAccount”toholdfundsfortheClienttousetomakepaymentsforProjects,toreceiverefundsinconnectionwithProjects,andtomakepaymentstoUpworkforpaymentprocessingandadministrationfees.(b)FreelancerEscrowAccount.AfterenteringintoaServiceContract,thefirsttimeaFreelancerusestheSitetoreceivepaymentforaProject,UpworkEscrowwillestablishandmaintaina“FreelancerEscrowAccount”forFreelancertoreceivepaymentsforProjects,withdrawpayments,makepaymentsforServiceFeesandtoUpworkforotherfees,andissuerefundstoClients.
(c)Fixed-PriceEscrowAccount.WhenyouenterintoaFixed-PriceContract,UpworkEscrowwillestablishandmaintaina“Fixed-PriceEscrowAccount”toreceive,hold,andreleasepaymentspursuanttotheFixed-PriceEscrowInstructionsfortheProjectthatisthesubjectofthatFixed-PriceContract.(d)DirectContractEscrowAccount.WhenyouenterintoaDirectContract,UpworkEscrowwillestablishandmaintaina“DirectContractEscrowAccount”toreceive,hold,andreleasepaymentspursuanttotheDirectContractEscrowInstructionsfortheProjectthatisthesubjectofthatDirectContract.
YouherebyauthorizeandinstructUpworkEscrowtoactasescrowagentinconnectionwiththeEscrowAccountsandthepayment,holding,andreceiptoffundsforeachProjectandotherspecifiedpurposesinaccordancewiththeTermsofServiceandtheapplicableEscrowInstructions.ClientandFreelancermayaccesscurrentinformationregardingthestatusofanEscrowAccountontheSite.
6.1.3FREELANCERAPPOINTMENTOFUPWORKESCROWANDSUBSIDIARIESASAGENT
IfyouareaFreelancerandyourequestpaymentrelatedtoanHourlyContractorthereleaseoffundsfromaFixed-PriceEscrowAccount,youherebyappointUpworkEscrowanditswholly-ownedsubsidiaries,asyouragenttoobtainfundsonyourbehalfandcreditthemtoyourFreelancerEscrowAccountasapplicable.BecauseUpworkEscrowisFreelancer’sagent,Freelancermust,andherebydoes,fullydischargeandcreditFreelancer’sClientforallpaymentsandreleasesthatUpworkEscrowreceivesonFreelancer’sbehalffromoronbehalfofsuchClient.
6.1.4TITLETOFUNDS
Upwork,UpworkEscrowandourAffiliatesarenotbanks.UpworkEscrowdepositsandmaintainsallEscrowAccountfundsinanescrowtrustaccountatabankinsuredbytheFederalDepositInsuranceCorporationandapprovedtoreceive,hold,anddeliverescrowfundsunderapplicablelawsandregulations.TheescrowtrustaccountisseparatefromtheoperatingaccountsofUpworkandeachofourAffiliates.UpworkEscrowwillnotvoluntarilymakefundsdepositedintheescrowtrustaccountavailabletoitscreditors,orthecreditorsofitsAffiliates,intheeventofabankruptcy,orforanyotherpurpose.AsprovidedinUnitedStatesBankruptcyCode,§541(d),UpworkEscrowholdsonlylegaltitleto,andnotanyequitableinterestin,theescrowtrustaccountandanyfundsdepositedtherein.ThisAgreementissupplementarytotheServiceContractandtoanyotheragreementbetweenClientandFreelancerconcerningtheProject,asprovidedin11UnitedStatesBankruptcyCode,§365(n).
6.1.5NOINTEREST
YouagreethatyouwillnotreceiveinterestorotherearningsonthefundsheldinyourEscrowAccount.Upwork,UpworkEscrow,orourAffiliatesmaychargeordeductfees,mayreceiveareductioninfeesorexpensescharged,andmayreceiveothercompensationinconnectionwiththeservicestheyprovide.
6.1.6ESCROWAGENTDUTIES
WeundertaketoperformonlysuchdutiesasareexpresslysetforthinthisAgreement,theapplicableEscrowInstructions,andtheotherTermsofService,andnootherdutieswillbeimplied.Wehavenoliabilityunder,andnodutytoinquireasto,theprovisionsofanyagreement,otherthantheTermsofService,includingthisAgreementandtheapplicableEscrowInstructions.WewillbeundernodutytoinquireaboutorinvestigateanyagreementorcommunicationbetweenClientandFreelancer,evenifpostedtotheSite.Wehavetherighttorelyupon,andwillnotbeliableforactingorrefrainingfromactingupon,anywrittennotice,instruction,orrequestfurnishedtousbyClientorFreelancerinaccordancewiththisAgreementortheapplicableEscrowInstructions,ifwereasonablybelievethatsuchnotice,instruction,orrequestisgenuineandthatitissignedorpresentedbytheproperpartyorparties.Wehavenodutytoinquireaboutorinvestigatethevalidity,accuracy,orcontentofanysuchnotice,instruction,orrequest.WehavenodutytosolicitanypaymentsorreleasesthatmaybeduetoorfromanyEscrowAccount.WemayexecuteanyofourpowersandperformanyofourdutiesunderthisAgreementandtheapplicableEscrowInstructionsdirectlyorthroughagentsorattorneys(andwillbeliableonlyforthecarefulselectionofanysuchagentorattorney)andmayconsultwithcounsel,accountants,andotherskilledpersonstobeselectedandretainedbyus.Totheextentpermittedbyapplicablelaw,wewillnotbeliableforanythingdone,suffered,oromittedingoodfaithbyusinaccordancewiththeadviceoropinionofanysuchcounsel,accountants,orotherskilledpersons.Ifweareuncertainastoourdutiesorrightshereunderorreceiveinstructions,claims,ordemandsfromanypartyheretothat,inouropinion,conflictwithanyoftheprovisionsofthisAgreementortheapplicableEscrowInstructions,wewillbeentitledtorefrainfromtakinganyaction,andoursoleobligationwillbetokeepsafelyallpropertyheldintheEscrowAccountuntilwearedirectedotherwiseinwritingbyClientandFreelancerorbyafinalorderorjudgmentofanarbitratororcourtofcompetentjurisdiction.
6.1.7ESCROWAGENTRIGHT
Wehavetheright,inoursolediscretion,butnottheobligation,toinstitutearbitrationor,ifnoarbitrationprovisionapplies,otherlegalproceedings,includingdepositingfundsheldintheEscrowAccountwithacourtofcompetentjurisdiction,andtoresolveanydisputebetweenClientandFreelancerrelatedtotheEscrowAccount.AnyprovisionofthisAgreementandtheapplicableEscrowInstructionstothecontrarynotwithstandingandregardlesswhetherweareidentifiedasapartyininterestinanydispute,arbitration,orotherlegalproceeding,nothinghereinwillbeconstruedtolimitourlegalandequitablerights,including,butnotlimitedto,depositingfundsheldintheEscrowAccountwithacourtofcompetentjurisdiction.AnycorporationorassociationintowhichUpworkEscrowmaybemergedorconvertedorwithwhichUpworkEscrowmaybeconsolidated,oranycorporationorassociationtowhichallorsubstantiallyalltheescrowbusinessofUpworkEscrowmaybetransferredwillsucceedtoalltherightsandobligationsofUpworkEscrowasescrowholderandescrowagentunderthisAgreementandtheapplicableEscrowInstructionswithoutfurtheracttotheextentpermittedbyapplicablelaw.
6.2CLIENTPAYMENTSONSERVICECONTRACTSForHourlyContracts,FreelancerwillinvoiceClientonaweeklybasisthroughUpwork,andClientwillpayinvoicesconsistentwiththeHourlyEscrowInstructions.ForFixed-PriceContracts,ClientbecomesobligatedtofundescrowimmediatelyuponsendingaFixed-PriceContractoffer(forthefullamountorforthefirstmilestone,ifmilestonesareused)oruponactivatinganyadditionalmilestone.
ClientacknowledgesandagreesthatforbothHourlyContractsandFixed-PriceContractsfailuretodeclineordisputeanHourlyInvoiceorrequestforpaymentisanauthorizationandinstructiontoreleasepayment,asdescribedmorefullyintheapplicableEscrowInstructions.WhenClientauthorizesthepaymentoftheFreelancerFeesforaFixed-PriceContractontheSite,ClientautomaticallyandirrevocablyauthorizesandinstructsUpworkoritsAffiliates,UpworkEscroworElanceLtd.,tochargeClient’sPaymentMethodfortheFreelancerFees.WhenClientapprovesanHourlyInvoiceforanHourlyContract,ClientautomaticallyandirrevocablyauthorizesandinstructsUpworkoritsAffiliates,UpworkEscroworElanceLtd.,tochargeClient’sPaymentMethodfortheFreelancerFees.
6.3DISBURSEMENTSTOFREELANCERSUndertherelevantEscrowInstructions,UpworkEscrowdisbursesfundsthatareavailableandpayabletoaFreelanceruponFreelancer’srequest.AFreelancercanrequestdisbursementofavailablefundsanytimeonaone-timebasisorbysettingupanautomaticdisbursementschedule.IfFreelancerdoesnotrequestadisbursement,Upworkwillautomaticallydisburseavailablefundsnomorethan90daysaftertheFreelancerFeesarereleasedtotheFreelancerEscrowAccount,unlesstheamountintheEscrowAccountislessthantheMinimumThreshold.ForpurposesoftheTermsofService,a“MinimumThreshold”iseither(a)$100forFreelancerswithintheUnitedStates,or(b)$1,000forFreelancersoutsidetheUnitedStates.WhenthefundsintheFreelancerEscrowAccountarebelowtheMinimumThreshold,theautomaticdisbursementscheduleispausedandtheavailableandpayablefundsarereleasedontheearlierof(i)Freelancer’srequest,or(ii)onthefirstscheduledautomaticdisbursementoccurringaftertheamountexceedstheMinimumThresholdor180daysafterthefundsareavailableintheFreelancerEscrowAccount.
ForHourlyContracts,FreelancerFeesbecomeavailabletoFreelancersfollowingtheexpirationofthedisputeperiodandthefive-daysecurityperiod.ForFixed-PriceContracts,theFreelancerFeesbecomeavailabletoFreelancersfollowingtheexpirationofthefive-daysecurityperiodafterthefundsarereleased.ThesecurityperiodbeginsafterClientacceptsandapprovesworksubmittedbyFreelancer.
NotwithstandinganyotherprovisionoftheTermsofServiceortheEscrowInstructions,andexceptasprohibitedbyapplicablelaw,ifwebelieve,inoursolediscretion,thatyouhaveviolatedtheconditionsandrestrictionsoftheSiteortheTermsofService,includingbycommittingorattemptingtocommitfraudorotherillicitactsonorthroughtheSite,UpworkEscrowmayrefusetoprocessormayholdthedisbursementoftheFreelancerFeesandtakesuchotheractionswithrespecttotheEscrowAccountaswedeemappropriateinoursolediscretionandinaccordancewithapplicablelaw.Withoutlimitingtheforegoing,UpworkEscrow,initssolediscretionandtotheextentpermittedbyapplicablelaw,mayalsorefusetoprocessormayholdthedisbursementoftheFreelancerFeesoranyotheramountsandoffsetamountsowedtousif:(a)werequireadditionalinformation,suchasFreelancer’staxinformation,government-issuedidentificationorotherproofofidentity,address,ordateofbirth;(b)wehavereasontobelievetheFreelancerFeesmaybesubjecttodisputeorchargeback;(c)wesuspectfraud;(d)webelievetherearereasonablegroundsforinsecuritywithrespecttotheperformanceofobligationsunderthisAgreementorotherTermsofService;or(e)wedeemitnecessaryinconnectionwithanyinvestigationorrequiredbyapplicablelaw.If,afterinvestigation,wedeterminethattheholdonthedisbursementoftheFreelancerFeesisnolongernecessary,UpworkEscrowwillreleasesuchholdassoonaspracticable.
Inaddition,notwithstandinganyotherprovisionoftheTermsofServiceortheEscrowInstructionsandtotheextentpermittedbyapplicablelaw,wereservetherighttoseekreimbursementfromyou,andyouwillreimburseus,ifwe:(i)suspectfraudorcriminalactivityassociatedwithyourpayment,withdrawal,orProject;(ii)discovererroneousorduplicatetransactions;or(iii)havesuppliedourservicesinaccordancewiththisAgreementyetwereceiveanychargebackfromthePaymentMethodusedbyyou,orusedbyyourClientifyouareaFreelancer,despiteourprovisionoftheSiteServicesinaccordancewiththisAgreement.YouagreethatwehavetherighttoobtainsuchreimbursementbyinstructingUpworkEscrowto(andUpworkEscrowwillhavetherightto)chargetheapplicableEscrowAccount,andanyotheraccountsyouholdwithus,offsettinganyamountsdeterminedtobeowing,deductingamountsfromfuturepaymentsorwithdrawals,chargingyourPaymentMethod,orobtainingreimbursementfromyoubyanyotherlawfulmeans.Ifweareunabletoobtainsuchreimbursement,wemay,inadditiontoanyotherremediesavailableunderapplicablelaw,temporarilyorpermanentlyrevokeyouraccesstotheSiteandSiteServicesandcloseyourAccount.
6.4NON-PAYMENTIfClientisin“default”,meaningtheClientfailstopaytheFreelancerFeesoranyotheramountswhendueundertheTermsofService,orawrittenagreementforpaymenttermsincorporatingtheTermsofService(signedbyanauthorized
representativeofUpwork),UpworkwillbeentitledtotheremediesdescribedinthisSection6.4inadditiontosuchotherremediesthatmaybeavailableunderapplicablelaworinsuchwrittenagreement.Fortheavoidanceofdoubt,Clientwillbedeemedtobeindefaultontheearliestoccurrenceofanyofthefollowing:(a)ClientfailstopaytheFreelancerFeeswhendue,(b)Clientfailstopayabalancethatisdueortobring,withinareasonableperiodoftimebutnomorethan30days,anaccountcurrentafteracreditordebitcardisdeclinedorexpires,(c)ClientfailstopayaninvoiceissuedtotheClientbyUpworkwithinthetimeperiodagreedor,ifnone,within30days,(d)ClientinitiatesachargebackwithabankorotherfinancialinstitutionresultinginachargemadebyUpworkforFreelancerFeesorsuchotheramountduebeingreversedtotheClient,or(e)Clienttakesotheractionsorfailstotakeanyactionthatresultsinanegativeorpast-duebalanceontheClient’saccount.
IfClientisindefault,wemay,withoutnotice,temporarilyorpermanentlycloseClient’sAccountandrevokeClient’saccesstotheSiteandSiteServices,includingClient’sauthoritytousetheSitetoprocessanyadditionalpayments,enterintoServiceContracts,orobtainanyadditionalFreelancerServicesfromotherUsersthroughtheSite.However,ClientwillremainresponsibleforanyamountsthataccrueonanyopenProjectsatthetimealimitationisputontheClient’sAccountasaresultofthedefault.Withoutlimitingotheravailableremedies,ClientmustpayUpworkupondemandforanyamountsowed,plusinterestontheoutstandingamountatthelesserofoneandone-halfpercent(1.5%)permonthorthemaximuminterestallowedbyapplicablelaw,plusattorneys’feesandothercostsofcollectiontotheextentpermittedbyapplicablelaw.
Atourdiscretionandtotheextentpermittedbyapplicablelaw,UpworkoritsAffiliates,UpworkEscroworElanceLtd.,may,withoutnotice,chargealloraportionoftheamountthatisowedtoanyPaymentMethodonfileontheClient’sAccount;setoffamountsdueagainstotheramountsreceivedfromClientorheldbyforClientbyUpwork,UpworkEscroworanotherAffiliate;makeappropriatereportstocreditreportingagenciesandlawenforcementauthorities;andcooperatewithcreditreportingagenciesandlawenforcementauthoritiesinanyinvestigationorprosecution.
6.5NORETURNOFFUNDSClientacknowledgesandagreesthatUpworkoritsAffiliates,UpworkEscroworElanceLtd.,willchargeClient’sdesignatedPaymentMethodfortheFreelancerFeesincurredasdescribedintheapplicableEscrowInstructionsandtheFeeandACHAuthorizationAgreementandthatonceUpworkoritsAffiliates,UpworkEscroworElanceLtd.,chargesordebitstheClient’sdesignatedPaymentMethodfortheFreelancerFees,thechargeordebitisnon-refundable,exceptasotherwiserequiredbyapplicablelaw.ClientalsoacknowledgesandagreesthattheTermsofServiceprovideadisputeresolutionprocessasawayforClientresolvedisputes.Totheextentpermittedbyapplicablelaw,Clientthereforeagreesnottoaskitscreditcardcompany,bank,orotherPaymentMethodprovidertochargebackanyFreelancerFeesorotherfeeschargedpursuanttotheTermsofServiceforanyreason.AchargebackinbreachoftheforegoingobligationisamaterialbreachoftheTermsofService.IfClientinitiatesachargebackinviolationofthisAgreement,ClientagreesthatUpworkoritsAffiliates,UpworkEscroworElanceLtd.,maydisputeorappealthechargebackandinstitutecollectionactionagainstClientandtakesuchotheractionitdeemsappropriate.
6.6PAYMENTMETHODSInordertousecertainSiteServices,ClientmustprovideaccountinformationforatleastonevalidPaymentMethod.
ClientherebyauthorizesUpwork,UpworkEscrow,andElanceLtd.,asapplicable,toruncreditcardauthorizationsonallcreditcardsprovidedbyClient,tostorecreditcardandbankingorotherfinancialdetailsasClient’smethodofpaymentconsistentwithourPrivacyPolicy,andtochargeClient’screditcard(oranyotherPaymentMethod)fortheFreelancerFeesandanyotheramountsowedundertheTermsofService.TotheextentpermittedbyapplicablelawandsubjecttoourPrivacyPolicy,youacknowledgeandagreethatwemayusecertainthird-partyvendorsandserviceprovidersto
processpaymentsandmanageyourPaymentMethodinformation.
ByprovidingPaymentMethodinformationthroughtheSiteandauthorizingpaymentswiththePaymentMethod,Clientrepresents,warrants,andcovenantsthat:(a)Clientislegallyauthorizedtoprovidesuchinformation;(b)ClientislegallyauthorizedtomakepaymentsusingthePaymentMethod(s);(c)ifClientisanemployeeoragentofacompanyorpersonthatownsthePaymentMethod,thatClientisauthorizedbythecompanyorpersontousethePaymentMethodtomakepaymentsonUpwork;and(d)suchactionsdonotviolatethetermsandconditionsapplicabletoClient’suseofsuchPaymentMethod(s)orapplicablelaw.WhenClientauthorizesapaymentusingaPaymentMethodviatheSite,ClientrepresentsandwarrantsthattherearesufficientfundsorcreditavailabletocompletethepaymentusingthedesignatedPaymentMethod.TotheextentthatanyamountsowedunderthisAgreementortheotherTermsofServicecannotbecollectedfromClient’sPaymentMethod(s),Clientissolelyresponsibleforpayingsuchamountsbyothermeans.
BecausetheuseofanyPaymentMethodmaybelimitedbyapplicablelaworbywrittenagreementwithyourfinancialinstitution,UpworkisnotliabletoanyUserifUpworkdoesnotcompleteatransactionasaresultofanysuchlimit,orifafinancialinstitutionfailstohonoranycreditordebittoorfromanaccountassociatedwithsuchPaymentMethod.UpworkwillmakecommerciallyreasonableeffortstoworkwithanysuchaffectedUserstoresolvesuchtransactionsinamannerconsistentwiththisAgreementandanyapplicableEscrowInstructions.
6.7U.S.DOLLARSANDFOREIGNCURRENCYCONVERSIONTheSiteandtheSiteServicesoperateinU.S.Dollars.IfaUser'sPaymentMethodisdenominatedinacurrencyotherthanU.S.DollarsandrequirescurrencyconversiontomakeorreceivepaymentsinU.S.Dollars,theSitemaydisplayforeigncurrencyconversionratesthatUpwork,UpworkEscrow,orourAffiliatescurrentlymakeavailabletoconvertsupportedforeigncurrenciestoU.S.Dollars.Theseforeigncurrencyconversionratesadjustregularlybasedonmarketconditions.PleasenotethatthewholesalecurrencyconversionratesatwhichweorourAffiliatesobtainforeigncurrencywillusuallybedifferentthantheforeigncurrencyconversionratesofferedontheSite.EachUser,atitssolediscretionandrisk,mayauthorizethecharge,debit,orcreditofitsPaymentMethodinasupportedforeigncurrencyandtheconversionofthepaymenttoU.S.DollarsattheforeigncurrencyconversionratedisplayedontheSite.AlistofsupportedforeigncurrenciesisavailableontheSite.IfforeigncurrencyconversionisrequiredtomakeapaymentinU.S.DollarsandUpworkoritsAffiliates,UpworkEscroworElanceLtd.,asapplicable,doesnotsupporttheforeigncurrencyortheUserdoesnotauthorizetheconversionofsuchpaymentattheforeigncurrencyconversionratedisplayedontheSite,UpworkEscroworoneofourAffiliateswillcharge,debit,orcredittheUser'sPaymentMethodinU.S.DollarsandtheUser'sPaymentMethodproviderwillconvertthepaymentataforeigncurrencyconversionrateselectedbytheUser'sPaymentMethodprovider.TheUser'sPaymentMethodprovidermayalsochargefeesdirectlytothePaymentMethodevenwhennocurrencyconversionisinvolved.TheUser'sauthorizationofapaymentusingaforeigncurrencyconversionratedisplayedontheSiteisattheUser'ssolerisk.Upwork,UpworkEscrow,ElanceLtd.,andourAffiliatesarenotresponsibleforcurrencyfluctuationsthatoccurwhenbillingorcreditingaPaymentMethoddenominatedinacurrencyotherthanU.S.Dollars.Upwork,UpworkEscrow,ElanceLtd.,andourAffiliatesarenotresponsibleforcurrencyfluctuationsthatoccurwhenreceivingorsendingpaymentstoandfromtheEscrowAccount.
7.NON-CIRCUMVENTIONSection7discussesyouragreementtomakeandreceivepaymentsonlythroughUpworkfortwoyearsfromthedateyoufirstmeetyourClientorFreelancerontheSite,unlessyoupayanOpt-Out-Fee,asdetailedbelow.
7.1MAKINGPAYMENTSTHROUGHUPWORK
YouacknowledgeandagreethatasubstantialportionofthecompensationUpworkreceivesformakingtheSiteavailabletoyouiscollectedthroughtheServiceFeedescribedinSection5.1.UpworkonlyreceivesthisServiceFeewhenaClientandaFreelancerpayandreceivepaymentthroughtheSite.Therefore,for24monthsfromthetimeyouidentifyorareidentifiedbyanypartythroughtheSite(the“Non-CircumventionPeriod”),youagreetousetheSiteasyourexclusivemethodtorequest,make,andreceiveallpaymentsforworkdirectlyorindirectlywiththatpartyorarisingoutofyourrelationshipwiththatparty(the“UpworkRelationship”).Fortheavoidanceofdoubt,ifyou,orthebusinessyourepresent,didnotidentifyandwerenotidentifiedbyanotherpartythroughtheSite,suchasifyouandanotherUserworkedtogetherbeforemeetingontheSite,thentheNon-CircumventionPerioddoesnotapply.IfyouusetheSiteasanemployee,agent,orrepresentativeofanotherbusiness,thentheNon-CircumventionPeriodappliestoyouandotheremployees,agents,orrepresentativesofthebusinesswhenactinginthatcapacitywithrespecttotheotherUser.
ExceptifyoupaytheOpt-OutFee(seeSection7.2),youagreenottocircumventthePaymentMethodsofferedbytheSite.Bywayofillustrationandnotinlimitationoftheforegoing,youagreenotto:
SubmitproposalsorsolicitpartiesidentifiedthroughtheSitetocontract,hire,workwith,orpayoutsidetheSite.
AcceptproposalsorsolicitpartiesidentifiedthroughtheSitetocontract,invoice,orreceivepaymentoutsidetheSite.
InvoiceorreportontheSiteorinanOpt-OutFeerequestaninvoiceorpaymentamountlowerthanthatactuallyagreedbetweenUsers.
ReferaUseryouidentifiedontheSitetoathird-partywhoisnotaUseroftheSiteforpurposesofmakingorreceivingpaymentsofftheSite.
YouagreetonotifyUpworkimmediatelyifapersonsuggeststoyoumakingorreceivingpaymentsoutsideoftheSiteinviolationofthisSection7.1.Ifyouareawareofabreachorpotentialbreachofthisnon-circumventionagreement,pleasesubmitaconfidentialreporttoUpworkbysendinganemailmessageto:[email protected].
IfyourefusetoacceptanynewversionoftheTermsofServiceorelectnottocomplywithcertainconditionsofusingtheSite,suchasminimumratessupportedontheSite,andthereforechoosetoceaseusingtheSite,youmaypaytheOpt-OutFeeforeachotherUseryouwishtocontinueworkingwithonwhatevertermsyouagreeafteryouceaseusingtheSite.
7.2OPTINGOUTYoumayopt-outoftheobligationinSection7.1withrespecttoeachUpworkRelationshiponlyiftheClientorprospectiveClientorFreelancerpaysUpworkanopt-outfeeforeachsuchrelationship(the“Opt-OutFee”).
TheOpt-OutFeeiscomputedasfollows
(a)interestattherateof18%perannumorthemaximumratepermittedbyapplicablelaw,whicheverisless,ontheamountcalculatedin(b),fromthedateClientfirstmakespaymenttothesubjectFreelanceruntilthedatetheOpt-OutFeeispaid;and
(b)thegreaterof:
(i)$3,500;or
(ii)25%oftheanticipatedannualizedsalaryorwagesforoneyeariftheClientoffersFreelanceremploymentdirectly;or
(iii)allServiceFeesthatwouldbeearnedbyUpworkfromtheUpworkRelationshipduringtheNon-CircumventionPeriod,computedbasedontheannualizedamountearnedbyFreelancerfromClientduringthemostrecentnormalized8-weekperiod,orduringsuchshorterperiodasdataisavailabletoUpwork;
(iv)provided,however,thatiftheamountin(ii)and(iii)cannotbeascertainedduetouncertaintyorlackofsufficientinformation,thenUpworkandyouagreethatfeeshallbe$3,500;ifonlyoneof(ii)or(iii)canbeascertained,thenUpworkandyouagreethatamountshallbeusedifitisgreaterthan$3,500.
TopaytheOpt-OutFee,youmustrequestinstructionsbysendinganemailmessagetooptoutfee@upwork.com.
IfUpworkdetermines,initssolediscretion,thatyouhaveviolatedSection7,UpworkoritsAffiliatesmay,tothemaximumextentpermittedbylaw(x)chargeyourPaymentMethodtheOpt-OutFee(includinginterest)ifpermittedbylaworsendyouaninvoicefortheOpt-OutFee(includinginterest),whichyouagreetopaywithin30days,(y)closeyourAccountandrevokeyourauthorizationtousetheSiteandSiteServices,and/or(z)chargeyouforalllossesandcosts(includinganyandalltimeofUpwork’semployees)andreasonableexpenses(includingattorneys’fees)relatedtoinvestigatingsuchbreachandcollectingsuchfees.
8.RECORDSOFCOMPLIANCESection8discussesyouragreementtomakeandkeepallrequiredrecords,asdetailedbelow.
Userswilleach(a)createandmaintainrecordstodocumentsatisfactionoftheirrespectiveobligationsunderthisAgreement,including,withoutlimitation,theirrespectivepaymentobligationsandcompliancewithtaxandemploymentlaws,and(b)providecopiesofsuchrecordstoUpworkuponrequest.NothinginthissubsectionrequiresorwillbeconstruedasrequiringUpworktosuperviseormonitoraUser’scompliancewiththisAgreement,theotherTermsofService,oraServiceContract.Youaresolelyresponsibleforcreation,storage,andbackupofyourbusinessrecords.ThisAgreementandanyregistrationfororsubsequentuseoftheSitewillnotbeconstruedascreatinganyresponsibilityonUpwork’sparttostore,backup,retain,orgrantaccesstoanyinformationordataforanyperiod.
9.WARRANTYDISCLAIMERSection9discussesyouragreementandunderstandingthattheSiteandSiteServicesmaynotalwaysbeavailableorworkperfectly,asdetailedbelow.
YOUAGREENOTTORELYONTHESITE,THESITESERVICES,ANYINFORMATIONONTHESITEORTHECONTINUATIONOFTHESITE.THESITEANDTHESITESERVICESAREPROVIDED“ASIS”ANDONAN“ASAVAILABLE”BASIS.UPWORKMAKESNOREPRESENTATIONSORWARRANTIESWITHREGARDTOTHESITE,THESITESERVICES,WORKPRODUCT,ORANYACTIVITIESORITEMSRELATEDTOTHISAGREEMENTORTHETERMSOFSERVICE.TOTHEMAXIMUMEXTENTPERMITTEDBYAPPLICABLELAW,UPWORKDISCLAIMSALLEXPRESSANDIMPLIEDCONDITIONS,REPRESENTATIONS,ANDWARRANTIESINCLUDING,BUTNOTLIMITEDTO,THEWARRANTIESOFMERCHANTABILITY,ACCURACY,FITNESSFORAPARTICULARPURPOSE,TITLE,ANDNON-INFRINGEMENT.SOMEJURISDICTIONSMAYNOTALLOWFORALLOFTHEFOREGOINGLIMITATIONSONWARRANTIES,SOTOTHATEXTENT,SOMEORALLOFTHEABOVELIMITATIONSMAYNOTAPPLYTOYOU.SECTION14(TERMANDTERMINATION)STATESUSER’SSOLEANDEXCLUSIVEREMEDYAGAINSTUPWORKWITHRESPECTTOANYDEFECTS,NON-CONFORMANCES,ORDISSATISFACTION.
10.LIMITATIONOFLIABILITY
Section10discussesyouragreementthatUpworkusuallywillnothavetopayyoudamagesrelatingtoyouruseoftheSiteandSiteServicesand,ifitis,atmostitwillberequiredtopayyou$2,500,asdetailedbelow.
Upworkisnotliable,andyouagreenottoholdusresponsible,foranydamagesorlossesarisingoutoforinconnectionwiththeTermsofService,including,butnotlimitedto:
youruseoforyourinabilitytouseourSiteorSiteServices;
delaysordisruptionsinourSiteorSiteServices;
virusesorothermalicioussoftwareobtainedbyaccessing,orlinkingto,ourSiteorSiteServices;
glitches,bugs,errors,orinaccuraciesofanykindinourSiteorSiteServices;
damagetoyourhardwaredevicefromtheuseoftheSiteorSiteServices;
thecontent,actions,orinactionsofthirdparties’useoftheSiteorSiteServices;
asuspensionorotheractiontakenwithrespecttoyourAccount;
yourrelianceonthequality,accuracy,orreliabilityofjobpostings,Profiles,ratings,recommendations,andfeedback(includingtheircontent,order,anddisplay),CompositeInformation,ormetricsfoundon,usedon,ormadeavailablethroughtheSite;and
yourneedtomodifypractices,content,orbehaviororyourlossoforinabilitytodobusiness,asaresultofchangestotheTermsofService.
ADDITIONALLY,INNOEVENTWILLUPWORK,OURAFFILIATES,OURLICENSORS,OROURTHIRD-PARTYSERVICEPROVIDERSBELIABLEFORANYSPECIAL,CONSEQUENTIAL,INCIDENTAL,PUNITIVE,EXEMPLARY,ORINDIRECTCOSTSORDAMAGES,INCLUDING,BUTNOTLIMITEDTO,LITIGATIONCOSTS,INSTALLATIONANDREMOVALCOSTS,ORLOSSOFDATA,PRODUCTION,PROFIT,ORBUSINESSOPPORTUNITIES.THELIABILITYOFUPWORK,OURAFFILIATES,OURLICENSORS,ANDOURTHIRD-PARTYSERVICEPROVIDERSTOANYUSERFORANYCLAIMARISINGOUTOFORINCONNECTIONWITHTHISAGREEMENTORTHEOTHERTERMSOFSERVICEWILLNOTEXCEEDTHELESSEROF:(A)$2,500;OR(B)ANYFEESRETAINEDBYUPWORKWITHRESPECTTOSERVICECONTRACTSONWHICHUSERWASINVOLVEDASCLIENTORFREELANCERDURINGTHESIX-MONTHPERIODPRECEDINGTHEDATEOFTHECLAIM.THESELIMITATIONSWILLAPPLYTOANYLIABILITY,ARISINGFROMANYCAUSEOFACTIONWHATSOEVERARISINGOUTOFORINCONNECTIONWITHTHISAGREEMENTORTHEOTHERTERMSOFSERVICE,WHETHERINCONTRACT,TORT(INCLUDINGNEGLIGENCE),STRICTLIABILITY,OROTHERWISE,EVENIFADVISEDOFTHEPOSSIBILITYOFSUCHCOSTSORDAMAGESANDEVENIFTHELIMITEDREMEDIESPROVIDEDHEREINFAILOFTHEIRESSENTIALPURPOSE.SOMESTATESANDJURISDICTIONSDONOTALLOWFORALLOFTHEFOREGOINGEXCLUSIONSANDLIMITATIONS,SOTOTHATEXTENT,SOMEORALLOFTHESELIMITATIONSANDEXCLUSIONSMAYNOTAPPLYTOYOU.
11.RELEASESection11discussesyouragreementnottoholdusresponsibleforanydisputeyoumayhavewithanotherUser,asdetailedbelow.
InadditiontotherecognitionthatUpworkisnotapartytoanycontractbetweenUsers,youherebyreleaseUpwork,ourAffiliates,andourrespectiveofficers,directors,agents,subsidiaries,jointventures,employeesandserviceprovidersfrom
claims,demands,anddamages(actualandconsequential)ofeverykindandnature,knownandunknown,arisingoutoforinanywayconnectedwithanydisputeyouhavewithanotherUser,whetheritbeatlaworinequitythatexistasofthetimeyouenterintothisagreement.Thisreleaseincludes,forexampleandwithoutlimitation,anydisputesregardingtheperformance,functions,andqualityoftheFreelancerServicesprovidedtoClientbyaFreelancerandrequestsforrefundsbasedupondisputes.ProceduresregardingthehandlingofcertaindisputesbetweenUsersarediscussedintheEscrowInstructions.
TOTHEEXTENTAPPLICABLE,YOUHEREBYWAIVETHEPROTECTIONSOFCALIFORNIACIVILCODE§1542(ANDANYANALOGOUSLAWINANYOTHERAPPLICABLEJURISDICTION)WHICHSAYS:“AGENERALRELEASEDOESNOTEXTENDTOCLAIMSWHICHTHECREDITORDOESNOTKNOWORSUSPECTTOEXISTINHISORHERFAVORATTHETIMEOFEXECUTINGTHERELEASE,WHICHIFKNOWNBYHIMORHERMUSTHAVEMATERIALLYAFFECTEDHISORHERSETTLEMENTWITHTHEDEBTOR.”
ThisreleasewillnotapplytoaclaimthatUpworkfailedtomeetourobligationsundertheTermsofService.
12.INDEMNIFICATIONSection12discussesyouragreementtopayforanycostsorlosseswehaveasaresultofaclaimbroughtagainstusrelatedtoyouruseoftheSiteorSiteServicesoryourillegalorharmfulconduct,asdetailedbelow.
Youwillindemnify,defend,andholdharmlessUpwork,ourAffiliates,andourrespectivedirectors,officers,employees,representatives,andagents(eachan“IndemnifiedParty”)forallIndemnifiedClaims(definedbelow)andIndemnifiedLiabilities(definedbelow)relatingtoorarisingoutof:(a)theuseoftheSiteandtheSiteServicesbyyouoryouragents,includinganypaymentobligationsordefault(describedinSection6.4(Non-Payment))incurredthroughuseoftheSiteServices;(b)anyServiceContractenteredintobyyouoryouragents,including,butnotlimitedto,theclassificationofaFreelancerasanindependentcontractor;theclassificationofUpworkasanemployerorjointemployerofFreelancer;anyemployment-relatedclaims,suchasthoserelatingtoemploymenttermination,employmentdiscrimination,harassment,orretaliation;andanyclaimsforunpaidwagesorothercompensation,overtimepay,sickleave,holidayorvacationpay,retirementbenefits,worker’scompensationbenefits,unemploymentbenefits,oranyotheremployeebenefits;(c)failuretocomplywiththeTermsofServicebyyouoryouragents;(d)failuretocomplywithapplicablelawbyyouoryouragents;(e)negligence,willfulmisconduct,orfraudbyyouoryouragents;and(f)defamation,libel,violationofprivacyrights,unfaircompetition,orinfringementofIntellectualPropertyRightsorallegationsthereoftotheextentcausedbyyouoryouragents.ForpurposesofthisSection12,youragentsincludesanypersonwhohasapparentauthoritytoaccessoruseyouraccountdemonstratedbyusingyourusernameandpassword.
“IndemnifiedClaim”meansanyandallclaims,damages,liabilities,costs,losses,andexpenses(includingreasonableattorneys’feesandallrelatedcostsandexpenses)arisingfromorrelatingtoanyclaim,suit,proceeding,demand,oractionbroughtbyyouorathirdpartyorotherUseragainstanIndemnifiedParty.
“IndemnifiedLiability”meansanyandallclaims,damages,liabilities,costs,losses,andexpenses(includingreasonableattorneys’feesandallrelatedcostsandexpenses)arisingfromorrelatingtoanyclaim,suit,proceeding,demand,oractionbroughtbyanIndemnifiedPartyagainstyouorathirdpartyorotherUser.
13.AGREEMENTTERMANDTERMINATIONSection13discussesyourandUpwork’sagreementaboutwhenandhowlongthisAgreementwilllast,whenandhoweitheryouorUpworkcanendthisAgreement,andwhathappensifeitherofusendstheAgreement,asdetailedbelow.
13.1TERMINATIONUnlessbothyouandUpworkexpresslyagreeotherwiseinwriting,eitherofusmayterminatethisAgreementinoursolediscretion,atanytime,withoutexplanation,uponwrittennoticetotheother,whichwillresultintheterminationoftheotherTermsofServiceaswell,exceptasotherwiseprovidedherein.Youmayprovidewrittennoticetolegalnotices@upwork.com.IntheeventyouproperlyterminatethisAgreement,yourrighttousetheSiteandSiteServicesisautomaticallyrevoked,andyourAccountwillbeclosed.UpworkisnotapartytoanyServiceContractbetweenUsers.Consequently,UserunderstandsandacknowledgesthatterminationofthisAgreement(orattempttoterminatethisAgreement)doesnotterminateorotherwiseimpactanyServiceContractorProjectenteredintobetweenUsers.IfyouattempttoterminatethisAgreementwhilehavingoneormoreopenProjects,youagree(a)youherebyinstructUpworktocloseanyopencontracts;(b)youwillcontinuetobeboundbythisAgreementandtheotherTermsofServiceuntilallsuchProjectshaveclosedontheSite;(c)UpworkwillcontinuetoperformthoseSiteServicesnecessarytocompleteanyopenProjectorrelatedtransactionbetweenyouandanotherUser;and(d)youwillcontinuetobeobligatedtopayanyamountsaccruedbutunpaidasofthedateofterminationorasoftheclosureofanyopenServiceContracts,whicheverislater,toUpworkforanySiteServicesorsuchotheramountsowedundertheTermsofServiceandtoanyFreelancersforanyFreelancerServices.
WithoutlimitingUpwork’sotherrightsorremedies,wemay,butarenotobligatedto,temporarilyorindefinitelyrevokeaccesstotheSiteorSiteServices,denyyourregistration,orpermanentlyrevokeyouraccesstotheSiteandrefusetoprovideanyorallSiteServicestoyouif:(i)youbreachtheletterorspiritofanytermsandconditionsofthisAgreementoranyotherprovisionsoftheTermsofService;(ii)wesuspectorbecomeawarethatyouhaveprovidedfalseormisleadinginformationtous;or(iii)webelieve,inoursolediscretion,thatyouractionsmaycauselegalliabilityforyou,ourUsers,orUpworkorourAffiliates;maybecontrarytotheinterestsoftheSiteortheUsercommunity;ormayinvolveillicitorillegalactivity.IfyourAccountistemporarilyorpermanentlyclosed,youmaynotusetheSiteunderthesameAccountoradifferentAccountorreregisterunderanewAccountwithoutUpwork’spriorwrittenconsent.IfyouattempttousetheSiteunderadifferentAccount,wereservetherighttoreclaimavailablefundsinthatAccountand/oruseanavailablePaymentMethodtopayforanyamountsowedbyyoutotheextentpermittedbyapplicablelaw.
Youacknowledgeandagreethatthevalue,reputation,andgoodwilloftheSitedependontransparencyofUser’sAccountstatustoallUsers,includingbothyourselfandotherUserswhohaveenteredintoServiceContractswithyou.Youthereforeagreeasfollows:IFUPWORKDECIDESTOTEMPORARILYORPERMANENTLYCLOSEYOURACCOUNT,UPWORKHASTHERIGHTWHEREALLOWEDBYLAWBUTNOTTHEOBLIGATIONTO:(A)NOTIFYOTHERUSERSTHATHAVEENTEREDINTOSERVICECONTRACTSWITHYOUTOINFORMTHEMOFYOURCLOSEDACCOUNTSTATUS,(B)PROVIDETHOSEUSERSWITHASUMMARYOFTHEREASONSFORYOURACCOUNTCLOSURE.YOUAGREETHATUPWORKWILLHAVENOLIABILITYARISINGFROMORRELATINGTOANYNOTICETHATITMAYPROVIDETOANYUSERREGARDINGCLOSEDACCOUNTSTATUSORTHEREASON(S)FORTHECLOSURE.
13.2ACCOUNTDATAONCLOSUREExceptasotherwiserequiredbylaw,ifyourAccountisclosedforanyreason,youwillnolongerhaveaccesstodata,messages,files,orothermaterialyoukeepontheSiteandthatthatanyclosureofyourAccountmayinvolvedeletionofanycontentstoredinyourAccountforwhichUpworkwillhavenoliabilitywhatsoever.Upwork,initssolediscretionandaspermittedorrequiredbylaw,mayretainsomeorallofyourAccountinformation.
13.3SURVIVALAfterthisAgreementterminates,thetermsofthisAgreementandtheotherTermsofServicethatexpresslyorbytheirnaturecontemplateperformanceafterthisAgreementterminatesorexpireswillsurviveandcontinueinfullforceand
effect.Forexample,theprovisionsrequiringarbitration,permittingaudits,protectingintellectualproperty,requiringnon-circumvention,indemnification,paymentoffees,reimbursementandsettingforthlimitationsofliabilityeach,bytheirnature,contemplateperformanceorobservanceafterthisAgreementterminates.WithoutlimitinganyotherprovisionsoftheTermsofService,theterminationofthisAgreementforanyreasonwillnotreleaseyouorUpworkfromanyobligationsincurredpriortoterminationofthisAgreementorthatthereaftermayaccrueinrespectofanyactoromissionpriortosuchtermination.
14.DISPUTESBETWEENYOUANDUPWORKSection14discussesyouragreementwithUpworkandouragreementwithyouabouthowwewillresolveanydisputes,includingthatwewillbothfirsttrytoresolveanydisputeinformallyand,ifyouareintheUnitedStates,thatwebothagreetousearbitrationinsteadofgoingtocourtorusingajuryifwecan’tresolvethedisputeinformally,asdetailedbelow.
14.1DISPUTEPROCESS,ARBITRATION,ANDSCOPEIfadisputearisesbetweenyouandUpworkorourAffiliates,ourgoalistoresolvethedisputequicklyandcost-effectively.Accordingly,unlessyouoptoutasprovidedinSection14.4.4below,you,Upwork,andourAffiliatesagreetoresolveanyclaim,dispute,orcontroversythatarisesoutoforrelatestothisAgreement,theotherTermsofService,yourrelationshipwithUpwork(includingwithoutlimitationanyclaimedemploymentwithUpworkoroneofourAffiliatesorsuccessors),theterminationofyourrelationshipwithUpwork,ortheSiteServices(each,a“Claim”)inaccordancewiththisSection14(sometimesreferredtoasthe“ArbitrationProvision”).
ClaimscoveredbythisArbitrationProvisioninclude,butarenotlimitedto,allclaims,disputes,orcontroversiesarisingoutoforrelatingtothisAgreement,theTermsofService,anyServiceContract,escrowpaymentsoragreements,anypaymentsormoniesyouclaimareduetoyoufromUpworkorourAffiliatesorsuccessors,tradesecrets,unfaircompetition,falseadvertising,consumerprotection,privacy,compensation,classification,minimumwage,seating,expensereimbursement,overtime,breaksandrestperiods,termination,discrimination,retaliationorharassmentandclaimsarisingundertheDefendTradeSecretsActof2016,CivilRightsActof1964,RehabilitationAct,CivilRightsActsof1866and1871,CivilRightsActof1991,thePregnancyDiscriminationAct,AmericansWithDisabilitiesAct,AgeDiscriminationinEmploymentAct,FamilyMedicalLeaveAct,FairLaborStandardsAct,EmployeeRetirementIncomeSecurityAct(exceptforclaimsforemployeebenefitsunderanybenefitplansponsoredbytheCompanyand(a)coveredbytheEmployeeRetirementIncomeSecurityActof1974or(b)fundedbyinsurance),AffordableCareAct,GeneticInformationNon-DiscriminationAct,UniformedServicesEmploymentandReemploymentRightsAct,WorkerAdjustmentandRetrainingNotificationAct,OlderWorkersBenefitsProtectionActof1990,OccupationalSafetyandHealthAct,ConsolidatedOmnibusBudgetReconciliationActof1985,FalseClaimsAct,statestatutesorregulationsaddressingthesameorsimilarsubjectmatters,andallotherfederalorstatelegalclaimsarisingoutoforrelatingtoyourrelationshipwithUpworkortheterminationofthatrelationship.
DisputesbetweenthepartiesthatmaynotbesubjecttopredisputearbitrationagreementasprovidedbytheDodd-FrankWallStreetReformandConsumerProtectionAct(PublicLaw111-203)orasprovidedbyanActofCongressorlawful,enforceableExecutiveOrder,areexcludedfromthecoverageofthisAgreement.
14.2CHOICEOFLAWTheseSiteTermsofUse,theotherTermsofService,andanyClaimwillbegovernedbyandconstruedinaccordancewiththelawsoftheStateofDelaware,withoutregardtoitsconflictoflawprovisionsandexcludingtheUnitedNationsConventiononContractsfortheInternationalSaleofGoods(CISG);provided,however,thatanyClaimsmadebyany
FreelancerlocatedwithintheUnitedStateswillbegovernedbythelawofthestateinwhichsuchFreelancerresides.However,notwithstandingtheforegoingsentence,thisArbitrationProvisionisgovernedbytheFederalArbitrationAct(9U.S.C.§§1etseq.).
14.3INFORMALDISPUTERESOLUTIONBeforeservingademandforarbitrationofaClaim,youandUpworkagreetofirstnotifyeachotheroftheClaim.YouagreetonotifyUpworkoftheClaimatAttn:Legal,2625AugustineDr.,Suite601,[email protected],andUpworkagreestoprovidetoyouanoticeatyouremailaddressonfile(ineachcase,a“Notice”).YouandUpworkthenwillseekinformalvoluntaryresolutionoftheClaim.AnyNoticemustincludepertinentaccountinformation,abriefdescriptionoftheClaim,andcontactinformation,sothatyouorUpwork,asapplicable,mayevaluatetheClaimandattempttoinformallyresolvetheClaim.BothyouandUpworkwillhave60daysfromthedateofthereceiptoftheNoticetoinformallyresolvetheotherparty’sClaim,which,ifsuccessful,willavoidtheneedforfurtheraction.
14.4BINDINGARBITRATIONANDCLASSACTION/JURYTRIALWAIVER(DOESNOTAPPLYTOUSERSLOCATEDOUTSIDETHEUNITEDSTATESANDITSTERRITORIES)ThisArbitrationProvisionappliestoallUsersexceptUserslocatedoutsideoftheUnitedStatesanditsterritories.
IntheunlikelyeventthepartiesareunabletoresolveaClaimwithin60daysofthereceiptoftheapplicableNotice,you,Upwork,andourAffiliatesagreetoresolvetheClaimbyfinalandbindingarbitrationbeforeanarbitratorfromJAMS,insteadofacourtorjury.JAMSmaybecontactedatwww.jamsadr.com.
14.4.1.SCOPEOFARBITRATIONAGREEMENTANDCONDUCTOFARBITRATIONThisArbitrationProvisionappliestoanyClaim(definedabove)thepartiesmayhaveandsurvivesafteryourrelationshipwithUpworkends.ClaimscoveredbythisArbitrationProvisioninclude,butarenotlimitedto,allclaims,disputesorcontroversiesarisingoutoforrelatingtothisAgreement,theTermsofServiceandtheUpworkPayrollAgreement.ThisArbitrationProvisionisintendedtoapplytotheresolutionofdisputesthatotherwisewouldberesolvedinacourtoflaworbeforeaforumotherthanarbitration.IfforanyreasonJAMSwillnotadministerthearbitration,eitherpartymayapplytoacourtofcompetentjurisdictionwithauthorityoverthelocationwherethearbitrationwillbeconductedforappointmentofaneutralarbitrator.
Exceptasotherwiseprovidedherein,arbitrationwillbeconductedinSantaClaraCounty,CaliforniainaccordancewiththeJAMSComprehensiveArbitrationRulesandProcedures’OptionalExpeditedArbitrationProceduresthenineffect.ArbitrationofdisputesbroughtbyaUserthatallegeaviolationofaconsumerprotectionstatutealsowillbesubjecttotheJAMSConsumerArbitrationMinimumStandards,andsucharbitrationswillbeconductedinthesamestateandwithin25milesofwheretheUserislocated.ClaimsbyFreelancersthatallegeemploymentorworkerclassificationdisputesorwillbeconductedinthestateandwithin25milesofwhereFreelancerislocatedinaccordancewiththeJAMSEmploymentArbitrationRulesandProceduresthenineffect.TheapplicableJAMSarbitrationrulesmaybefoundatwww.jamsadr.comorbysearchingonlinefor“JAMSComprehensiveArbitrationRulesandProcedures,”“JAMSEmploymentArbitrationRules,”or“JAMSConsumerArbitrationMinimumStandards.”AnydisputeregardingtheapplicabilityofaparticularsetofJAMSrulesshallberesolvedexclusivelybythearbitrator.Anypartywillhavetherighttoappearatthearbitrationbytelephoneand/orvideoratherthaninperson.
YouandUpworkwillfollowtheapplicableJAMSruleswithrespecttoarbitrationfees.InanyarbitrationundertheJAMSEmploymentArbitrationRulesandProcedures,theFreelancerwillpayJAMSarbitrationfeesonlytotheextentthosefeesarenogreaterthanthefilingorinitialappearancefeesapplicabletocourtactionsinthejurisdictionwherethearbitrationwillbeconducted,withUpworktomakeupthedifference,ifany.InanyarbitrationundertheJAMSComprehensiveArbitrationRulesandProcedures’OptionalExpeditedArbitrationProceduresthenineffectinwhichaUsermakesaclaimunderaconsumerprotectionstatute,theUserwillpayJAMSarbitrationfeesonlytotheextentthosefeesarenogreaterthanthefilingorinitialappearancefeesapplicabletocourtactionsinthejurisdictionwherethearbitrationwillbeconducted,or$250.00,whicheverisless,withUpworktomakeupthedifference,ifany.Thearbitratormustfollowapplicablelawandmayawardonlythoseremediesthatwouldhaveappliedhadthematterbeenheardincourt.Judgmentmaybeenteredonthearbitrator’sdecisioninanycourthavingjurisdiction.
ThisArbitrationProvisiondoesnotapplytolitigationbetweenUpworkandyouthatisorwasalreadypendinginastateorfederalcourtorarbitrationbeforetheexpirationoftheopt-outperiodsetforthinSection14.4.4,below.NotwithstandinganyotherprovisionofthisAgreement,noamendmenttothisArbitrationProvisionwillapplytoanymatterpendinginanarbitrationproceedingbroughtunderthisSection14unlessallpartiestothatarbitrationconsentinwritingtothatamendment.
ThisArbitrationProvisionalsodoesnotapplytoclaimsforworkerscompensation,statedisabilityinsuranceorunemploymentinsurancebenefits.
NothinginthisArbitrationProvisionpreventsyoufrommakingareporttoorfilingaclaimorchargewithagovernmentagency,includingwithoutlimitationtheEqualEmploymentOpportunityCommission,U.S.DepartmentofLabor,U.S.SecuritiesandExchangeCommission,NationalLaborRelationsBoard,orOfficeofFederalContractCompliancePrograms.NothinginthisArbitrationProvisionpreventstheinvestigationbyagovernmentagencyofanyreport,claimorchargeotherwisecoveredbythisArbitrationProvision.ThisArbitrationProvisionalsodoesnotpreventfederaladministrativeagenciesfromadjudicatingclaimsandawardingremediesbasedonthoseclaims,eveniftheclaimswouldotherwisebecoveredbythisArbitrationProvision.NothinginthisArbitrationProvisionpreventsorexcusesapartyfromsatisfyinganyconditionsprecedentand/orexhaustingadministrativeremediesunderapplicablelawbeforebringingaclaiminarbitration.Upworkwillnotretaliateagainstyouforfilingaclaimwithanadministrativeagencyorforexercisingrights(individuallyorinconcertwithothers)underSection7oftheNationalLaborRelationsAct.
14.4.2.INTERPRETATIONANDENFORCEMENTOFTHISARBITRATIONPROVISIONThisArbitrationProvisionisthefullandcompleteagreementrelatingtotheformalresolutionofClaims.ExceptasotherwiseprovidedinthisArbitrationProvision,thisArbitrationProvisioncovers,andthearbitratorshallhaveexclusivejurisdictiontodecide,alldisputesarisingoutoforrelatingtotheinterpretation,enforcement,orapplicationofthisArbitrationProvision,includingtheenforceability,revocability,scope,orvalidityoftheArbitrationProvisionoranyportionoftheArbitrationProvision.Allsuchmattersshallbedecidedbyanarbitratorandnotbyacourt.Thepartiesexpresslyagreethatthearbitratorandnotacourtwilldecideanyquestionofwhetherthepartiesagreedtoarbitrate,includingbutnotlimitedtoanyclaimthatallorpartofthisArbitrationProvision,thisAgreement,oranyotherpartoftheTermsofServiceisvoidorvoidable.
IntheeventanyportionofthisArbitrationProvisionisdeemedunenforceable,theremainderofthisArbitrationProvisionwillbeenforceable.IfanyportionoftheClassActionWaiverinsubsectionC,below,ofthisArbitrationProvisionisdeemedtobeunenforceable,youandUpworkagreethatthisArbitrationProvisionwillbeenforcedtothefullestextentpermittedbylaw.
14.4.3.CLASSANDCOLLECTIVEWAIVERPrivateattorneygeneralrepresentativeactionsundertheCaliforniaLaborCodearenotarbitrable,notwithinthescopeofthisArbitrationProvisionandmaybemaintainedinacourtoflaw.However,thisArbitrationProvisionaffectsyourabilitytoparticipateinclassorcollectiveactions.BothyouandUpworkagreetobringanydisputeinarbitrationonanindividualbasisonly,andnotonaclassorcollectivebasisonbehalfofothers.Therewillbenorightorauthorityforanydisputetobebrought,heardorarbitratedasaclassorcollectiveaction,orasamemberinanysuchclassorcollectiveproceeding(“ClassActionWaiver”).NotwithstandinganyotherprovisionofthisAgreementortheJAMSrules,disputesregardingtheenforceability,revocability,scope,orvalidityorbreachoftheClassActionWaivermayberesolvedonlybyacivilcourtofcompetentjurisdictionandnotbyanarbitrator.Inanycaseinwhich(1)thedisputeisfiledasaclassorcollectiveactionand(2)thereisafinaljudicialdeterminationthatallorpartoftheClassActionWaiverisunenforceable,theclassorcollectiveactiontothatextentmustbelitigatedinacivilcourtofcompetentjurisdiction,buttheportionoftheClassActionWaiverthatisenforceableshallbeenforcedinarbitration.YouandUpworkagreethatyouwillnotberetaliatedagainst,disciplinedorthreatenedwithdisciplineasaresultofyourfilingorparticipatinginaclassorcollectiveactioninanyforum.However,UpworkmaylawfullyseekenforcementofthisArbitrationProvisionandtheClassActionWaiverundertheFederalArbitrationActandseekdismissalofsuchclassorcollectiveactionsorclaims.
14.4.4.RIGHTTOOPTOUTOFTHEARBITRATIONPROVISIONYoumayoptoutoftheArbitrationProvisioncontainedinthisSection14bynotifyingUpworkinwritingwithin30daysofthedateyoufirstregisteredfortheSite.Tooptout,youmustsendawrittennotificationtoUpworkatAttn:Legal,2625AugustineDr.,Suite601,SantaClaraCA95054thatincludes(a)yourAccountusername,(b)yourname,(c)youraddress,(d)yourtelephonenumber,(e)youremailaddress,and(f)astatementindicatingthatyouwishtooptoutoftheArbitrationProvision.Alternatively,youmaysendthiswrittennotificationtolegalnotices@upwork.com.OptingoutofthisArbitrationProvisionwillnotaffectanyothertermsofthisAgreement.
IfyoudonotoptoutasprovidedinthisSection14.4.4,continuingyourrelationshipwithUpworkconstitutesmutualacceptanceofthetermsofthisArbitrationProvisionbyyouandUpwork.YouhavetherighttoconsultwithcounselofyourchoiceconcerningthisAgreementandtheArbitrationProvision.
14.4.5.EnforcementofthisArbitrationProvision.
ThisArbitrationProvisionreplacesallprioragreementsregardingthearbitrationofdisputesandisthefullandcompleteagreementrelatingtotheformalresolutionofdisputescoveredbythisArbitrationProvision.IntheeventanyportionofthisArbitrationProvisionisdeemedunenforceable,theremainderofthisArbitrationProvisionwillbeenforceable.IfanyportionoftheClassActionWaiverinSection14.4.3,above,isdeemedtobeunenforceable,youandUpworkagreethatthisArbitrationProvisionwillbeenforcedtothefullestextentpermittedbylaw.
15.GENERALSection15discussesadditionaltermsoftheagreementbetweenyouandUpwork,includingthattheTermsofServicecontainourfullagreement,howtheagreementwillbeinterpretedandapplied,andyouragreementnottoaccesstheSitefromcertainlocations,asdetailedbelow.
15.1ENTIREAGREEMENTThisAgreement,togetherwiththeotherTermsofService,setsforththeentireagreementandunderstandingbetweenyouandUpworkrelatingtothesubjectmatterhereofandthereofandcancelsandsupersedesanypriororcontemporaneous
discussions,agreements,representations,warranties,andothercommunicationsbetweenyouandus,writtenororal,totheextenttheyrelateinanywaytothesubjectmatterhereofandthereof.ThesectionheadingsintheTermsofServiceareincludedforeaseofreferenceonlyandhavenobindingeffect.EventhoughUpworkdraftedtheTermsofService,yourepresentthatyouhadampletimetoreviewanddecidewhethertoagreetotheTermsofService.IfanambiguityorquestionofintentorinterpretationoftheTermsofServicearises,nopresumptionorburdenofproofwillarisefavoringordisfavoringyouorUpworkbecauseoftheauthorshipofanyprovisionoftheTermsofService.
15.2MODIFICATIONS;WAIVERNomodificationoramendmenttotheTermsofServicewillbebindinguponUpworkunlessinawritteninstrumentsignedbyadulyauthorizedrepresentativeofUpworkorpostedontheSitebyUpwork.Ourfailuretoactwithrespecttoabreachbyyouorothersdoesnotwaiveourrighttoactwithrespecttosubsequentorsimilarbreaches.WedonotguaranteewewilltakeactionagainstallbreachesofthisUserAgreement.
15.3ASSIGNABILITYUsermaynotassigntheTermsofService,oranyofitsrightsorobligationshereunder,withoutUpwork’spriorwrittenconsentintheformofawritteninstrumentsignedbyadulyauthorizedrepresentativeofUpwork.UpworkmayfreelyassignthisAgreementandtheotherTermsofServicewithoutUser’sconsent.Anyattemptedassignmentortransferinviolationofthissubsectionwillbenullandvoid.Subjecttotheforegoingrestrictions,theTermsofServicearebindinguponandwillinuretothebenefitofthesuccessors,heirs,andpermittedassignsoftheparties.
15.4SEVERABILITYIfandtotheextentanyprovisionofthisAgreementortheotherTermsofServiceisheldillegal,invalid,orunenforceableinwholeorinpartunderapplicablelaw,suchprovisionorsuchportionthereofwillbeineffectiveastothejurisdictioninwhichitisillegal,invalid,orunenforceabletotheextentofitsillegality,invalidity,orunenforceabilityandwillbedeemedmodifiedtotheextentnecessarytoconformtoapplicablelawsoastogivethemaximumeffecttotheintentoftheparties.Theillegality,invalidity,orunenforceabilityofsuchprovisioninthatjurisdictionwillnotinanywayaffectthelegality,validity,orenforceabilityofsuchprovisioninanyotherjurisdictionorofanyotherprovisioninanyjurisdiction.
15.5FORCEMAJEUREThepartiestothisAgreementwillnotberesponsibleforthefailuretoperformoranydelayinperformanceofanyobligationhereunderforareasonableperiodduetolabordisturbances,accidents,fires,floods,telecommunicationsorInternetfailures,strikes,wars,riots,rebellions,blockades,actsofgovernment,governmentalrequirementsandregulationsorrestrictionsimposedbylaworanyothersimilarconditionsbeyondthereasonablecontrolofsuchparty.
15.6PREVAILINGLANGUAGEANDLOCATIONTheEnglishlanguageversionoftheTermsofServicewillbecontrollinginallrespectsandwillprevailincaseofanyinconsistencieswithtranslatedversions,ifany.TheSiteiscontrolledandoperatedfromourfacilitiesintheUnitedStates.
15.7ACCESSOFTHESITEOUTSIDETHEUNITEDSTATES
UpworkmakesnorepresentationsthattheSiteisappropriateoravailableforuseoutsideoftheUnitedStates.ThosewhoaccessorusetheSitefromotherjurisdictionsdosoattheirownriskandareentirelyresponsibleforcompliancewithallapplicableforeign,UnitedStates,state,andlocallawsandregulations,including,butnotlimitedto,exportandimport
regulations,includingtheExportAdministrationRegulationsmaintainedbytheUnitedStatesDepartmentofCommerceandthesanctionsprogramsmaintainedbytheDepartmentoftheTreasuryOfficeofForeignAssetsControl.Youmustnotdirectlyorindirectlysell,export,re-export,transfer,divert,orotherwisedisposeofanysoftwareorservicetoanyenduserwithoutobtaininganyandallrequiredauthorizationsfromtheappropriategovernmentauthorities.YoualsowarrantthatyouarenotprohibitedfromreceivingU.S.originproducts,includingservicesorsoftware.
InordertoaccessorusetheSiteorSiteServices,youmustandherebyrepresentthatyouarenot:(a)acitizenorresidentofageographicareainwhichaccesstooruseoftheSiteorSiteServicesisprohibitedbyapplicablelaw,decree,regulation,treaty,oradministrativeact;(b)acitizenorresidentof,orlocatedin,ageographicareathatissubjecttoU.S.orothersovereigncountrysanctionsorembargoes;or(c)anindividual,oranindividualemployedbyorassociatedwithanentity,identifiedontheU.S.DepartmentofCommerceDeniedPersonsorEntityList,theU.S.DepartmentofTreasurySpeciallyDesignatedNationalsorBlockedPersonsLists,ortheU.S.DepartmentofStateDebarredPartiesListorotherwiseineligibletoreceiveitemssubjecttoU.S.exportcontrollawsandregulationsorothereconomicsanctionrulesofanysovereignnation.Youagreethatifyourcountryofresidenceorothercircumstanceschangesuchthattheaboverepresentationsarenolongeraccurate,thatyouwillimmediatelyceaseusingtheSiteandSiteServicesandyourlicensetousetheSiteorSiteServiceswillbeimmediatelyrevoked.
15.8CONSENTTOUSEELECTRONICRECORDSInconnectionwiththeSiteTermsofUse,youmaybeentitledtoreceivecertainrecordsfromUpworkorourAffiliates,suchascontracts,notices,andcommunications,inwriting.TofacilitateyouruseoftheSiteandtheSiteServices,yougiveuspermissiontoprovidetheserecordstoyouelectronicallyinsteadofinpaperform.
16.DEFINITIONSSection16givesyousomedefinitionsofcapitalizedtermsthatappearintheTermsofServicebutothercapitalizedtermsaredefinedabove,whichyoucantellbecausethetermisputinquotationmarksandboldfont.
CapitalizedtermsnotdefinedbeloworabovehavethemeaningsdescribedintheSiteTermsofUseorelsewhereintheTermsofService.
“ConfidentialInformation”meansanymaterialorinformationprovidedto,orcreatedby,aUsertoevaluateaProjectorthesuitabilityofanotherUserfortheProject,regardlessofwhethertheinformationisintangible,electronic,verbal,graphic,visual,orotherform.ConfidentialInformationdoesnotincludematerialorinformationthatisknowntothepublicorthat:(a)isgenerallyknownbythirdpartiesasaresultofnoactoromissionofFreelancerorClient;(b)subsequenttodisclosurehereunder,waslawfullyreceivedwithoutrestrictionondisclosurefromathirdpartyhavingtherighttodisseminatetheinformation;(c)wasalreadyknownbyUserpriortoreceivingitfromtheotherpartyandwasnotreceivedfromathirdpartyinbreachofthatthirdparty’sobligationsofconfidentiality;or(d)wasindependentlydevelopedbyUserwithoutuseofanotherperson’sConfidentialInformation.
“EscrowAccount”meansClientEscrowAccount,FreelancerEscrowAccount,orFixed-PriceEscrowAccount.
“EscrowInstructions”meanstheFixed-PriceEscrowInstructionsortheHourly,Bonus,andExpensePaymentAgreementwithEscrowInstructions.
“Fixed-PriceContract”meansaServiceContractforwhichClientischargedafixedfeeagreedbetweenaClientandaFreelancer,priortothecommencementofaServiceContract,forthecompletionofallFreelancerServicescontractedbyClientforsuchServiceContract.
“FreelancerFees”means:(a)foranHourlyContract,theamountreflectedintheHourlyInvoice(thenumberofhours
invoicedbyFreelancer,multipliedbythehourlyratechargedbyFreelancer);(b)foraFixed-PriceContract,thefixedfeeagreedbetweenaClientandaFreelancer;and(c)anybonusesorotherpaymentsmadebyaClienttoaFreelancer.
“FreelancerServices”meansallservicesperformedforordeliveredtoClientsbyFreelancers.
“HourlyContract”meansaServiceContractforwhichClientischargedbasedonthehourlyratechargedbyFreelancer.
“HourlyInvoice”meansthereportofhoursinvoicedforastatedperiodbyaFreelancerforFreelancerServicesperformedforaClient.
Theterm“including”asusedhereinmeansincludingwithoutlimitation.
“IntellectualPropertyRights”meansallpatentrights,copyrightrights,maskworkrights,moralrights,rightsofpublicity,trademark,tradedressandservicemarkrights,goodwill,tradesecretrightsandotherintellectualpropertyrightsasmaynowexistorhereaftercomeintoexistence,andallapplicationsthereforeandregistrations,renewalsandextensionsthereof,underthelawsofanystate,country,territoryorotherjurisdiction.
“PaymentMethod”meansavalidcreditcardissuedbyabankacceptabletoUpwork,abankaccountlinkedtoyourAccount,aPayPalaccount,adebitcard,orsuchothermethodofpaymentasUpworkmayacceptfromtimetotimeinoursolediscretion.
“Project”meansanengagementforFreelancerServicesthataFreelancerprovidestoaClientunderaServiceContractontheSite.
“StaffingEmployee”meansaFreelancerenrolledinUpworkPayroll,acceptedforemploymentbyaStaffingProvider,andassignedbytheStaffingProvidertoprovideFreelancerServicestooneormoreClient(s).
“ServiceContract”means,asapplicable,(a)thecontractualprovisionsbetweenaClientandaFreelancergoverningtheFreelancerServicestobeperformedbyaFreelancerforClientforaProject;(b)aDirectContractasdefinedintheUpworkDirectContractTerms;or(c)ifyouuseUpworkPayroll,thecontractualprovisionsbetweenFreelancerandtheStaffingProviderfortheprovisionofservicestoClient,ifany.
“SubstantialChange”meansachangetothetermsoftheTermsofServicethatreducesyourrightsorincreasesyourresponsibilities.
“UpworkApp”meanstheonlineplatformaccessedusingUpwork’sdownloadedapplicationorothersoftwarethatenablestimetrackingandinvoicing,chat,andscreenshotsharingwithotherUsers.
“WorkProduct”meansanytangibleorintangibleresultsordeliverablesthatFreelanceragreestocreatefor,oractuallydeliversto,ClientasaresultofperformingtheFreelancerServices,including,butnotlimitedto,configurations,computerprograms,orotherinformation,orcustomizedhardware,andanyintellectualpropertydevelopedinconnectiontherewith.