Table of Contents - Reinforce Insights Effectiveness.pdf · REINFORCE ‘PERSONAL EFFECTIVENESS ... The general approach is learning through experience, which ensures proficiency

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© 2014 Reinforce Insights Training and Advancement

Table of Contents

Copyrights ................................................................................... 1

Training Specialities ....................................................................... 2

REINFORCE ‘PERSONAL EFFECTIVENESS’ ......................................... 2

1. Influence and persuasion skills .................................................................................................. 2

2. Business Etiquette ...................................................................................................................... 3

3. Conflict Resolution ..................................................................................................................... 4

4. Conflict Resolution – Difficult People Management ................................................................. 4

5. Self Esteem and Assertiveness Skills ......................................................................................... 5

6. Time Management ..................................................................................................................... 5

7. Stress Management ................................................................................................................... 6

8. Mastering the Interview ............................................................................................................ 6

Copyrights

All rights reserved world-wide under International and Pan-India copyright agreements. No part of

this document can be reproduced, stored in a retrieval system, or transmitted in any form or by any

means, electronic, mechanical, photocopying, recording, or otherwise without the prior written

permission of Reinforce Insights In-house training solutions.

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Training Specialities

REINFORCE ‘PERSONAL EFFECTIVENESS’

Learn to make good use of your resources while skilfully achieving

both your personal and professional goals.

Earn a lot of money and respect, influence people, make your family happy, maintain work

quality, become an expert in your field and gain career advancement through sharpening

your own skills. Goals, values and priorities differ between people although they are

personally effective in numerous ways e.g. skilled problem solver can be effective based on

what they want to achieve.

If you aren’t sure about long-term, what you want to achieve in the short or medium-term?

What skills you wish to acquire pertinent to your goals? How can you invest your time and

effort to get the best return on all your efforts and talents? The general approach is learning

through experience, which ensures proficiency on intellectual, attitude, knowledge,

behavioural and emotional level. The workshop on personal effectiveness will ensure each

participant’s personal and professional beliefs and obstacles would be actively worked out

that prevent his/her time from managing effectively. Participants will walk away with the

self-awareness and skills necessary to meet their personal and professional goals.

1. Influence and persuasion skills

“Think twice before you speak, because your words and influence will plant the seed of either success or failure in the mind of another.” - Napoleon Hill

Achieving results is associated with successful persuasion and influence. Influence and

persuasion is directly linked to marketing and sales. However, we influence in many ways

and with great frequency. People utilize influence and persuasion power daily at all the

levels of the organization either internally or externally. If you want an increment, for

example, sometimes you need to persuade your boss. Whether you want to convince your

team to adopt a change, choose the best place for lunch or help your staff make choices,

there is often powerful influencing taking place. This workshop will help participants learn

how to influence and persuade in a variety of areas especially when such important skills is

overlooked, at a real cost to the organisation.

Participants will learn how to:

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Explore the distinction between persuasion, influence, and manipulation and make decision.

Apply the concepts of pushing and pulling when influencing others including communicating with confidence, planning the conversation, and suspending their frame of reference.

Learn and apply techniques such as building rapport, matching, mirroring, pacing, and leading

Use different techniques for getting persuasive conversations and presentations underway

Use 5 S’s to make a persuasive presentation Extend influence by applying storytelling techniques Leverage concepts of neuro linguistic programming in everyday influence and

persuasion

Duration: one-day Go to Top

2. Business Etiquette

“The test of good manners is to be patient with bad ones.” - Gabirol (Solomon ben Yehuda

ibn Gabirol), The Choice of Pearls

Set high standards of behaviour and allow your business to gain extra edge through good

business etiquette while avoiding internal and external conflicts. Business owners and

employees can display good manner and treat everyone respectfully to create trustworthy

work environment, build strong relationships, improve confidence, and make a good first

impression by setting high-standards.

Recall the embarrassing time where:

You’ve ever had to make small talk with a Very Important Person and been lost for words…

You failed to make good first impression, You aren’t sure which fork to use, You don’t know which side plate is yours,

You might not even think that such blunders can ruin your professional career. Such social

gaffes can be handled well with manners and respect. Our workshop is designed to

overcome such socially difficult moments of participants and give them extra edge in areas

that they may not have given a lot of thought of until now.

Specific learning objectives will include:

Make great first impression and skills for making small talk Network effectively, including making introductions, shaking hands, and using

business cards appropriately Feel comfortable when dining in business and formal situations

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Details of particular dress codes and dress appropriately for every business occasion Feel more confident about your business communications (email, telephone or text

messages) in every situation Develop that extra edge to establishes trust and credibility


3. Conflict Resolution

Embrace conflict or outrage and make it a part of our personal growth and development if it

solves all your problems. However, conflict becomes an issue when the people involved

cannot work through it. Tact, diplomacy and constructive disappears off the floor when

employees become engaged in a battle that does not result in growth. With people planted

firmly on opposite side, negative energy can emerge, causing foul feelings and brings

relationships into disrepute. Although disputes may seem provoking and unresolvable, there

are ways to mitigate full blown outburst rather than escalating them. This course will give

participants the tools that will help them resolve conflict successfully and produce a win-win

outcome.

By the end of this workshop, participants will be able to:

Understand what conflict is and how it can escalate. Understand the types of conflict and the stages of conflict. Recognize the five most common conflict resolution styles and when to use them. Increase positive information flow through non-verbal and verbal communication

skills. Develop effective techniques for intervention strategies. Become more confident of your ability to manage conflicts to enhance productivity

and performance.

Duration: two-days Go to Top

4. Conflict Resolution – Difficult People Management

Do you frequently meet people who seem to be unkind, stubborn, incurable, indecent,

miserable, or passive-aggressive? You either have a bad day or having a bad day yourself.

When anger erupts, the body and brain proceed to frustration when there are no

resolutions for emotional agitation and there is a constant feeling of being ignored, rejected

or otherwise feeling emotionally harmed. While it might seem that the easiest remedy is to

lock yourself up at home and avoid people, we eventually have to pick up the phone or step

outside and have an interaction with somebody.

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Success comes from understanding how we behave, as well as how we can influence others.

We can manage to have planned conversations as a remedy to cope with difficult people if

communications approach you with difficulties. This workshop will teach participants how

to turn difficult situations into opportunities for growth.

During this workshop, participants can learn:

Techniques for dealing with difficult people effectively. How to deal with anger and techniques to manage it. How to identify your own attitudes and actions and how it affects others. How to develop coping strategies for dealing with difficult people and difficult

situations.


5. Self Esteem and Assertiveness Skills

Negative self-esteem can hinder growth and success. Self-esteem is generally defined as

person’s overall attitude towards him or herself. Have you ever thought how important is

the perception you have about yourself out of all the perceptions you have in your life? Life

can be agonizing and merciless, if you do not make overall evaluation about yourself. Learn

to install techniques in our one day workshop which can bring drastic change about the way

you feel yourself and ways to approach the world to get the things that you want.

Participants will be able to:

Understand their value and their acceptability to important others Build up techniques to replace unhealthy thought patterns with supportive patterns Learn how to turn negative feelings into positive feelings Reinforce healthy patterns by setting goals that reflect your thoughts and wishes Learn how to make appeal to get what you want


6. Time Management

It is a known fact that “Time is money”. People often have a natural tendency to

procrastinate work and put everything disorganize while dealing with the ever changing

technology, daunting tasks and constant stream of people daily. Managing workload

becomes difficult if the things are not organized and causes delay in even performing

routine task. Many people skip important task and jump to the next one with the intention

to finish on time. Learn to make proper utility of available time by getting a grip on your

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workflow and office space, effective use of planner and delegate your task to others in our

one day workshop.

Specific learning objectives include:

Learn to organize well in the busy work environment. How to set and achieve goals using effective techniques. Identify areas where they want to change their time management approach. Identify the right things to be doing and develop plans for doing them. Learn what to delegate and how to delegate well. How to effectively manage work productivity.


7. Stress Management

“Most folks are about as happy as they make their minds to be.” - Abraham Lincoln

The only reason people dislike to attend workforce is their difficulty in dealing with stress. Stress is a part of today’s workforce as people experience exhaustion in epidemic proportions. When the workforce starts to feel stressed out, anxious and misunderstood at all the levels, it not only affects the productivity but also people’s capability of handling both workplace and personal demands. There is a constant need for building solid foundation to deviate our stress levels towards relaxation. This one-day workshop explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day.

Participants will learn how to:

Recognize why stress is an indispensable part of everybody’s life Understand the symptoms that tell you when you have chronic stress overload Identify those situations in your life that cause you the greatest stress Change the situations and actions that can be changed Deal better with situations and actions that can’t be changed Create an action plan for work, home, and play to help reduce and manage stress


8. Mastering the Interview

“Only undertake what you can do in an excellent fashion. There are no prizes for average performance.” - Brian Tracy

One of the biggest hurdle and ever daunting task is to get your foot into the door of any

company. An important element or tool for the job search process is an interview. The

world is so competitive that even confident people fails to crack simple interview. However,

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like many other skills, interview skills can be learned and develop through practice. Get

familiar with the kinds of questions to expect, questions you should think about asking and

discover how to prepare for an interview in our workshop. Participants will learn how to

prepare for second interviews, testing, and shadowing, as well as how to follow up on their

interview sessions.

This workshop will help participants how to:

Understand the different types of interview questions and how to prepare to answer them.

Handle two main types of questions: behavioural and knowledge. Present themselves professionally and apply the most effective ways to prepare for

an interview Express themselves effectively. Make resumes and cover letters Know how to ask for feedback following an interview.


Note: The above programs can be custom design specific to organization’s objectives. This may

vary the workshop duration and contents of the course. For further information please contact at

+91-9920471797/022-28021797 or email at [email protected]

mailto:[email protected]

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Table of Contents - Reinforce Insights Effectiveness.pdf · REINFORCE ‘PERSONAL EFFECTIVENESS ... The general approach is learning through experience, which ensures proficiency