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PART I: CASE ANALYSIS Synopsis..................................................... ............................................................. 2 Statement of the Problem...................................................... .................................. 3 Methodology…................................................. ........................................................ 5 Issues, Alternatives, Recommendation and Implementation............................... 11 Frequent engine failure...................................................... ............................ 11 Some ferry don’t have window cover........................................................ ...... 13 Long waiting hours for the interval of ferry boats………………………………. 15 Lack of advertisement……………………........................................ ................. 19 PART II: FACT FINDING Background…………............................................... ................................................. 23 TABLE OF CONTENTS

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Page 1: Table of Contents

PART I: CASE ANALYSIS

Synopsis.................................................................................................................. 2

Statement of the Problem........................................................................................ 3

Methodology…......................................................................................................... 5

Issues, Alternatives, Recommendation and Implementation............................... 11

Frequent engine failure.................................................................................. 11

Some ferry don’t have window cover.............................................................. 13

Long waiting hours for the interval of ferry boats………………………………. 15

Lack of advertisement……………………......................................................... 19

PART II: FACT FINDING

Background…………................................................................................................ 23

Objectives………………………………………………………..................................... 23

History....................................................................................................................... 24

Organizational Chart.................................................................................................. 29

Ferry Stations........................................................................................................... 31

Operations…………………………………………………………………………………… 35

Trends in the industry………………………………………………………………………. 42

TABLE OF CONTENTS


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