Table Contents - Axial...- Automotive (Certificate II to III) - Business (Certificate II to Diploma) - Engineering (Certificate II to IV) - Hospitality (Certificate II to Advanced

Table of Contents

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Managing Director’s MessageIntroduction

34

Student support services 4Language, literacy and numeracyHow do I change my details?Who do I call if I have enquiries?

Rights and responsibilities

5555

What are my rights as a student?What do you expect from me as a student?What about Axial’s staff rights and obligations?What about your Workplace Health and Safety policy? Whatis Axial Training’s access, equity and diversity policy?What do I do if I experience discrimination or sexual harassment?

Assessment information

5567789

How will I be assessed?What happens if I commit plagiarism?What if I am not happy with my assessment results?Can I get Recognition of Prior Learning (RPL)?Can I get credit for my previous study or training?What is a Statement of Attainment?How long are my assessment results stored?

Unique Student Identifier

999

1010101111

Course fees 12Fee StructureStudent fees for fee for service studentsStudent Contribution Fees for apprentices and traineesStudent Contribution Fees for Certificate 3 Guarantee & VETiS students Complaints

Appeals ProcessComplaints ProcessDisciplinary policy

161718

What exactly happens if I break student rules?What happens if I am accused of serious misconduct?

Privacy

181920

Course Progress 21What are my course progress requirements?How do you monitor my course attendance?

Apprentiships and Traineeships

212223

Your rights and responsibilities as an apprentice or traineeAxial’s rights and responsibilitiesThe employer’s rights and responsibilitiesWhat wage level should an apprentice or trainee be paid?

Townsville Campus

2323242425

Gladstone Campus 27

1213131515

Axial Student Handbook - SM-GEN-SHB-V24| RTO Code: 2437.

Managing Director’s Message

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Welcome to Axial

The Axial team is proud to welcome you on board. We trust that youwill find the time we share challenging, rewarding and fun. Our aimis to equip you with the knowledge, skills and confidence you needto advance in the workforce or further your studies.

During your time with us we will provide you with a mix of theoreticaland practical skills. We will also offer you an opportunity to build yourconfidence with a view to equip you for a competitive job market.

The quality of your experience at Axial depends largely upon yourmotivation and commitment. Meet the challenge and we will doour very best to ensure that the benefit to you will exceed yourexpectations.

We look forward to working with you and wish you all the best inyour training endeavours.

Val Llewellyn

Managing Director

Remember to keep in touch with what’shappening at Axial Training and thevocational training sector by following us onFacebook, Twitter, Instagram and LinkedIn.

Simply search : “Axial Training”


This Student Handbook has been prepared to informyou of the various aspects of studying with our trainingorganisation and your course. Please read thishandbook thoroughly so you are aware of your rightsand responsibilities as a student and understand theAxial Training’s policies and procedures.

So, you may be wondering who we are?Axial is a recognised leader in vocational educationand training in Queensland. We have been deliveringa wide range of Nationally Recognised Trainingcourses since 1998. All our teaching staff are highly qualified and will support you throughout your studies using industry focused training and world-classstudent resources.

We offer a range of:• Delivery options including workplace delivery,

online and classroom delivery

• Courses suitable for full-fee paying students,apprentices and trainees as well as full-time, part-time or flexible delivery options.

And what exactly do we teach?Axial teaches a wide range of courses including:- Automotive (Certificate II to III)- Business (Certificate II to Diploma)- Engineering (Certificate II to IV)- Hospitality (Certificate II to Advanced Diploma)- Meat Retail (Certificate II to III)- Electrical Appliance Servicing (Certificate III)

We also offer a range of short courses including:- Prepare and Serve Espresso Coffee- First Aid.

All our courses have been developed to assist youin gaining skills and knowledge to perform effectivelyin the workplace. Through active participation in avariety of work, learning and/or social activities, wewill ensure that you develop good employability skills,vital to securing you employment in your chosenindustry.

Our missionTo create mutual success for our clients, ouremployees and our business by delivering aspecialised and unsurpassed quality of service.

Student support servicesAxial is committed to providing its students with thesupport they need to achieve their goals. Axial’sStudent Support Officers (SSO) are available to:

• Ensure that all students undertake an appropriateorientation programme

• Provide the opportunity for students to participatein services designed to assist in meeting courserequirements.

Axial are committed to helping you be successfulin your chosen course. If you are facing certainchallenges such as disabilities, literacy and numeracyor any other personal difficulties or you have atemporary disability due to an accident, medicalcondition or illness talk to your SSO.

Tertiary Transport ConcessionInformationStudents attending one of Axial’s campus basedcourses may be eligible for a public transport tertiaryconcession sticker. Please discuss the eligibilitycriteria with your SSO during enrolment.

Introduction and Student Support

PAGE 4Axial Student Handbook - SM-GEN-SHB-V24| RTO Code: 2437.

Student Support and Rights and Responsibilities

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Language, literacy and numeracyPlease advise Axial prior to or during your enrolmentprocess if you feel that you may require assistancewith literacy, numeracy or you have any learningdifficulties. In doing so, we can discuss ways that we may be able to support you with tailored learningstrategies, individual adjustment to assessmentsand tests, additional learning support or adaptivetechnology.

If you are experiencing difficulties with your learning, you should talk to your trainer. Your trainer willlisten to you, assess your situation and then decideon an appropriate course of action, which could be to refer your case to an Axial staff member who will beresponsible for arranging additional support. Thestaff member will then contact you directly.

How do I change my details?It is up to you to advise Axial of your new details ifyou change your details or move. You can do thisby telling your trainer or calling our administrationdepartment on (07) 3340 9999. If you don’t do this,important letters or information may be sent to thewrong address.

Who do I call if I have enquiries?Head Office / Brisbane CampusTelephone: (07) 3387 44 00Fax: (07) 3387 4401Email address: [email protected] address: 3398 Pacific HighwaySpringwood, QLD, 4127Postal address: P.O. Box 1649Springwood, QLD, 4127

Townsville CampusTelephone: (07) 4750 5000Fax: (07) 4750 5001Email address: [email protected] address: 382 Sturt StreetTownsville, QLD, 4810Postal address: P.O. Box 666Hyde Park, QLD, 4812

Gladstone CampusTelephone: (07) 4976 4000Fax: (07) 4976 4001Email address: [email protected] address: Cnr Glenlyon & Lord Streets Gladstone, QLD, 4680Postal address: P.O. Box 1798Gladstone, QLD, 4680

Rights and responsibilitiesAxial wants to ensure all students are successful andenjoy their learning experience. Everyone involvedin your training process has expectations andobligations. At Axial you can rest assured that all ourstudents have certain rights which are respected andadhered to by our staff. You also have responsibilities,which Axial staff will expect you to fulfill.

What are my rights as a student?• To receive quality training and/or teaching that is in

line with current industry practice• To be provided with sufficient learning resources

and materials that will support your learning• To be dealt with in a respectful and courteous

manner by all Axial staff and other students• To be informed about course content and

assessmentunderstand the associatedrequirements and guidelines

• To be informed of student performanceexpectations for the course being undertaken

• To receive timely feedback on your course progress• To have opportunities where you can evaluate the

quality of your training and/or teaching, coursecontent, support and services received

• To be provided with information on Axial’s policiesand procedures that impact upon you as a student

• To have your personal information held inconfidence.

What do you expect from me as a student?• Be responsible for your learning and for your

interaction with Axial staff members and otherstudents


mailto:[email protected]



• Arrive at classroom sessions or workplace trainingsessions on time

• To be prepared and have all resources readybefore class or training session

• Wear appropriate, non offensive clothing for the workplace or course including closed in shoesand any PPE requirements

• No hats, sunglasses, thongs or singlets are to beworn in class.

• Treat other students and staff with respect.This includes using professional and courteouslanguage at all times.

• Not be under the influence of drugs, alcohol orother substance as you will be asked to leave thesession and/or the premises

• Notify your SSO by 8:30am on the day of thetraining with an explanation if you cannot attenda scheduled class. Absences from scheduledclassroom delivery will require a medical certificate

• Notify your trainer if you cannot attend a scheduledworkplace training visit

• Notify Axial if you change your name, address orphone number after enrolment

• Pay any charges as they become due. If this isnot possible it is your responsibility to contact ourDebtors department to discuss the matter andcome to an agreement regarding date of payment.The contact details are as follows: Axial Debtors(07) 3387 4400 or [email protected]

• Turn off your mobile phone before any training andassessment or entry into classrooms unless priorarrangements have been made with the trainer orperson in charge. If you have a situation whereyou feel you need to keep your phone on, discussthis with your trainer before class or training

• When attending classes at Axial you must signthe attendance register on arrival and departureand have your Axial student ID card at all times

• Smoke only in designated smoking areas andto respect your learning environment by placingpersonal litter and cigarette butts in the bins andashtrays provided

• Follow direction from Axial staff in the event ofany emergencies and to adhere to all safetyprocedures.

Hospitality students only• Expected dress for class is black trousers or skirts

and black top.• Black closed in shoes are preferred• Clothing is to be clean and pressed.• Students are to wear Axial issued aprons for all

practical learning sessions.

• Pay attention to personal hygiene including clean

nails, hair off face and tied back where appropriate.

What about Axial’s staff rights and obligations?All Axial staff and trainers have the right to:

• Be treated fairly and with respect by students andother colleagues

• Work in an environment free of harassment anddiscrimination.

Our responsibilities as Axial staff and trainersare to:• Be fair and equitable and to treat you with respect

and courtesy• Supply relevant training resources and support for

you to complete your training• Promote a safe environment where all students

are aware of their rights and responsibilities• Not disclose your personal or performance details

to unauthorised people• Maintain current industry knowledge and

qualifications to provide quality training andservices

• To review courses to ensure they meet currentindustry standards.

Rights and Responsibilities




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What about your Workplace Health andSafety policy?Our policy confirms that the management of Axialis committed to providing a workplace that is safeand healthy. Axial will work together with all relevantemployees and key stakeholders in workplace healthand safety matters.

What are Axial Training’s Workplace Health andSafety responsibilities?• To maintain a safe environment for staff, students

and clients on Axial premises• To assess the safety of other locations before

conducting training or assessment including atyour worksite

• To take action immediately to correct any unsafecondition which arises

• To ensure everyone is trained and activelyparticipates in workplace health and safety issues

• To continually monitor and review its workplacehealth and safety control measures.

Do students have any responsibilities forWorkplace Health and Safety?Yes, you definitely have obligations under theWorkplace Health and Safety (WH&S) Act 2011, thismeans that you:• Must not act in a manner, which may endanger the

health and safety of yourself or any other personwhile at work or at a course/training being run byAxial Training

• Must carry out safety directions given by Axial staffand/or other appropriate persons

• Must co-operate with any reasonable policy orprocedure

• Must report any issue you are aware of to yourtrainer or Axial staff member.

Students who do not comply with these legalrequirements are in breach of the WH&S Act 2011and can be fined plus you could also be in breachof the student expectations and can face disciplinaryaction from Axial.

What is Axial Training’s access, equityand diversity policy?Axial recognises that many factors influence theability of people to participate and succeed invocational education, training and employment. Wehave developed an access, equity and diversitypolicy to ensure that equity principles for all peopleare implemented through the fair allocation ofresources and the right to access opportunity withoutdiscrimination within areas under our control.To achieve these aims Axial will:• Ensure the requirements of individual learners

are accounted for in the strategic and operationalplanning processes

• Provide learners with the opportunity to be involvedin the planning and decision making processes onmatters that affect them

• Provide training programs and services that areaccessible to all people in an environment that isfree from harassment

• Provide opportunities for people to achieveoutcomes that meet their personal goals

• Provide development to facilitators who delivercourses to under-represented groups.

Please note: Some courses may have entryrequirements or subjects that may be difficult forsome students. These standards are determined bythe National Training Packages. In these instancesAxial will support the student to explore their options.


What do I do if I experiencediscrimination or sexual harassment?Axial does not tolerate any form of discrimination orsexual harassment. We at Axial believe that everyonehas the right to be treated fairly and feel safe in anenvironment free of intimidation and harassment.Under the Queensland Anti-Discrimination Act andthe Federal Sex Discrimination Act, discriminationand sexual harassment is against the law.

Axial management and supervisors are responsibleto ensure that all people on site (including studentsand visitors) are treated fairly and are not subjectto harassment. They will also ensure that peoplewho make complaints or witness incidents are notvictimised in any way.

Do not ignore discrimination or sexual harassment,thinking it will go away – often it will just get worseand your silence may give the impression thatdiscrimination or sexual harassment is acceptable.

If you are sexually harassed or discriminated against,or you witness the incident, please let Axial knowimmediately.

What steps can you take?• If you do not feel comfortable speaking to the

person involved please talk to your trainer, SSO orany other Axial Training staff member

• If the problem is not resolved you could make acomplaint under Anti-Discrimination Legislation tothe Anti-Discrimination Commission Queensland.Their contact details are:Phone: 1300 130 670Email: [email protected]




Assessment Information

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Assessment informationHow will I be assessed?At Axial we use competency-based assessments,which mean that you will have to prove that you areusing your skills and knowledge to perform yourdaily tasks and duties correctly in the workplace orfor classroom delivery, through simulation and theorybased assessments. We will aim to provide youwith assessments which are valid, reliable, flexibleand fair. When we issue you with your certificate,it will mean that you have proven your knowledgeand skills in each subject area in accordance withacademic and industry standards.

You should be able to complete your assessmentsfree from distractions or interruptions from yoursupervisors, trainers and other students, exceptwhere the trainer is sharing information that is todo with the assessment.include: Written assessments Verbal questioning

Your assessment could

Practical demonstrations Observations Role-plays Case studies Project work

Your assessment will be assessed as satisfactory orunsatisfactory.

If the assessment is unsatisfactory your trainer willgive you feedback on what areas need more work.You will then be given the opportunity to resubmityour assessment by either correcting the assessmentor redoing it as directed by your trainer.

The amount of time you will have to resubmit willdepend on the size of the corrections and the deliverymodel. For small changes or in a short course youmay need to fix the assessment immediately. In aclassroom or online course, or for larger changes,you will be given a deadline by your trainer forresubmission.

Missing deadlines for submission or resubmission ofyour assessment could result in a Not Yet Competentresult for the unit. If you cannot meet a deadline youmust let your trainer know as soon as possible. Yourtrainer will discuss the reasons why and advise youof the new assessment deadline.

When you have successfully completed all theassessment requirements for a unit you will get acompetent result for the unit and this subject willappear on your Certificate or Statement ofAttainment.

Remember, if you act in a disruptive, offensive oraggressive manner during your assessment, you canbe told to leave the assessment room/area, and thiscould mean a ‘not yet competent’ result by Axial.

What happens if I commit plagiarism?• If at any time, you copy someone else’s work or

use unapproved notes, you could face disciplinaryaction

• If your trainer or supervisor believes that you arecheating, you will immediately be told but will stillbe allowed to finish your assessment

• Your trainer will write a report on the allegedcheating and attach the report to your assessmentpaper

• The matter will then be referred to the TrainingDelivery Manager for appropriate action asoutlined in the Disciplinary Action Policy

• The penalties for this behaviour during anassessment range from a ‘not yet competent’result in the subject being assessed to exclusionfrom Axial for a specific period of time.

What if I am not happy with my assessmentresults?If you are enrolled in a course and are seeking toappeal against an assessment result, you can followthe formal assessment appeals process. Pleasesee our Complaints and Appeals section for furtherinformation on what steps to take in this situation.


Can I get Recognition of Prior Learning (RPL)?TheRPLprocessconductedbyAxial is an assessmentprocess that acknowledges the skills and knowledgegained through ‘non-traditional’ forms of learning, lifeexperiences, work experience, previous training andformal/informal education of applicants. We wantto provide you with full recognition of your currentskills and knowledge in your course during the RPLassessment process.

Axial will conduct the RPL process by:• Providing access to the RPL process for all

potential and existing participants of courses• Undertaking RPL processes which are fair to all

those involved• Providing appropriate support for all potential RPL

applicants.

The RPL assessment process includes the initialprovision of information, support and counselling,formal application, assessment, post-assessmentguidance and certification for course participants.During the RPL assessment process:• Axial automatically checks your enrolment details

for indications that you may qualify for RPL,however if you feel you qualify for RPL, pleasespeak to us

• The special needs of RPL applicants arerecognised by Axial and we will make thenecessary reasonable adjustments during the RPLassessment process where appropriate

• A variety of RPL assessment options will beavailable to you

• All RPL assessment mechanisms used are valid,reliable, flexible and fair and conducted in anethical manner.

All RPL applications will be processed upon receiptof a completed RPL application form with sufficientsupporting evidence attached to enable a decision tobe made regarding the granting of RPL. All decisionswill be supplied to you in writing within 20 workingdays.

Can I get credit for my previous study ortraining?Yes, credit transfer applies nationally and refers tothe recognition and acceptance by a RegisteredTraining Organisation (RTO) of any AustralianQualifications Framework Certificates and/orStatements of Attainment issued by another RTO,enabling individuals to receive national recognition oftheir achievements.

If your results from your previous training and studiesmatch the units included in your course, then a credittransfer can be made. Speak to your trainer and askthem whether your previous results and training canbe taken into consideration.

What is a Statement of Attainment?A Statement of Attainment is provided in recognitionthat a participant has successfully completedaccredited unit/s of competency. This can be usedas evidence for you to gain credit transfer for thecompetencies with Axial, or another registeredtraining provider within Australia, should you wish tocomplete the course at a later time.

Please note: Any apprentice or trainee whochanges to another RTO will be issued a Statementof Attainment for all units successfully completedwithin 14 days of notification.

Assessment Information


Assessment Information & Unique Student Identifier

PAGE 11

How do I get my Certificate or Statement ofAttainment?Upon successful completion of your nationallyrecognised training package qualification andfinalisation of your results, your approved certificateshould be received within 30 days. A list of all units ofcompetency completed will be printed on the reverseside of the qualification. Upon successful completionof a recognised short course offered by Axial, or ifyour Apprenticeship or Traineeship is cancelled, youwill receive a Statement of Attainment within 30 daysof the end of your course.

What happens if I don’t get my certificate,results or I lose them?• If you have not received your Certificate/Statement

of Attainment within 3-4 weeks of finishing yourlast assessment please contact Axial. Please beaware it may take a couple of weeks from yourlast assessment for all assessment to get to headoffice and your results are finalised

• Axial will provide one original copy of yourCertificate/Statement of Attainment free of charge.Charges may apply to further copies

• These charges will vary according to the documentand labour costs associated with replacement aslisted in the Course Fees section

• If you have not updated you address with Axial andyour Certificate/Statement of Attainment was sentto the wrong address you may be charged for re-issue

• However if the documentation was lost in the mailor in an event such as flooding or it was an error byAxial we will reissue at no charge.

How long are my assessment results stored?• Your assessment results will be kept by Axial for

30 years• Your individual assessment records will be kept

until the appeal period has passed and for aminimum of twelve months after the completionof the relevant course/program

• Your results will only be released for legal,educational or individual purposes.

Unique Student IdentifierWhat is a Unique Student Identifier (USI)?From 1 January 2015, all students doing nationallyrecognised training need to have a Unique StudentIdentifier (USI). This includes students undertakinga Vocational Education Training in Schools (VETiS)funded program. A USI is a reference number madeup of numbers and letters. Creating a USI is free.It creates a secure online record of your nationallyrecognised training that you can access anytime andanywhere, and it’s yours for life.

According to the Department of Education andTraining Unique Student Identifier website, the USIis linked to the National Vocational Education andTraining (VET) Data Collection, and this meansan individual’s nationally recognised training andqualifications gained anywhere in Australia, fromdifferent training organisations, will be kept alltogether. Axial is committed to ensuring your privacyis kept in according with the federal Privacy Act 1988and the Student Identifiers Act 2014. Please seeour Privacy and Confidentiality procedure for furtherinformation.

The USI will:• link a student’s VET achievements, regardless of

where in Australia they did the course• let students easily access secure digital transcripts of their

achievements (transcripts will be available from January 2016)• give students more control over their VET

information.

How do I create my USI?Creating your USI is simply a matter of accessing theUSI website (http://www.usi.gov.au) and clicking theStudent Entry section. Alternatively, Axial are able tocreate your USI on your behalf. Your Student SupportOfficer or Training Consultant will provide you withthe Axial USI form if you decide to take this option.The Student Identifiers Registrar privacy policy isavailable at https://www.usi.gov.au/about/privacy-and-unique-student-identifierIn addition, if you choose for Axial to create yourUSI on your behalf, you will be provided with acopy of the Student Identifiers Registrar privacypolicy.

If we are required to run a search to locate your USI,you will receive a notice advising you that Axial haveconfirmed your USI.


https://www.usi.gov.au/about/privacy-and-unique-student-identifier

Course fees

Fee StructureFees will vary from course to course; therefore you will besupplied with the fee structure relevant to your course prior toenrolment.

What are your general administration course fees?Some Axial administration service fees are payable bystudents as set out in the table below:• All fees must be paid in advance and be cleared through

the bank before the service can be provided• Additional charges may be identified from time to

time• Payment arrangements for these services can be made

by contacting the Axial Training Accounts departmenton (07) 3387 4400.

RefundsSpecific information regarding refunds relevant to the fundingtype of your enrolment is included on the following pages,however any fees paid to Axial are also subject to your rightsas a consumer, specifically when the training does not meetthe specific purpose discussed during enrolment. You havethe right to obtain a refund for services not provided by Axialin the event that:• The arrangement is terminated early• Axial fail to provide the agreed services

Course Fees

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Administration Service Cost plus GST where applicableRe-issue of a Training Record Book $105Refund of any student fees 15% of fees (minimum of $25)Re-issue of a certificate or statement $52.50 (and Stat Dec confirming identity)Copies of documents $30 + $0.10 per copyRe-issue of a Student Log Book $27.50Re-issue of a Blue/White Card $42.50 (and Stat Dec confirming identity)Re-issue of a RRTO Induction Card $42.50 (and Stat Dec confirming identity)Re-issue of resource books:- Activity Book (Handouts)- Bound Workbooks

$27.50$42.50

Additional Assessment Attempts $50Further assessment sessions (applicable to ForkliftEnrolments only)

$595


Course Fees

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Student fees for fee for service studentsHow do I know if I’m a fee for service student?• If you are enrolled as a fee for service student,

your course is most likely delivered on a self-paced basis, so that you can choose a timeframethat suits your work and personal life

• You will not have any government funding as a feefor service student

• You will pay all course training and other relatedfees.

What are my fees?Your course fees will be given to you as a quotationby the sales consultant prior to enrolment. All coursefees will be given on a course-by-course basis.

How can I get a refund as a Fee for Servicestudent?• You will only be able to get a full refund if the

course is cancelled by Axial before it has started• If a course has started, you will receive a pro-rata

refund for the un-assessed portion of the course• If you withdraw after starting a unit, we will still give

you a proportionate refund• If you cancel your course after enrolment, and at

least 10 working days prior to its commencementdate, you will be refunded, after deducting the non-refundable enrolment fee

• Any course that is cancelled or non-attended within10 working days of its commencement, or after thecourse has started, will result in the full course feebeing payable. No refund will be given

• You can apply to the General Manager forconsideration of a special refund, whereexceptional circumstances have contributed to thecancellation, e.g. medical reasons

• The refund will be at the General Manager’sdiscretion

• If reasons beyond your reasonable control forceyou to withdraw from the training course, youmay apply for permission to re-join a subsequentcourse to complete any outstanding units

• This option is limited to re-commencing trainingwithin 6 months of the date of withdrawal. Shouldany changes have been made to the pricingstructure of the course during that period, a make-up charge to the higher fee will be payable.

When do I pay my Student Contribution Fee?• Fees will vary from course to course; so you will

usually be given a quote by the training consultant• As soon as you have paid us, we will send you a

receipt for the amount paid• Axial will keep your monies in a separate account

with a recognised banking institution until suchtime as they are due to Axial

• We will not use these monies until your refundperiod has passed.

Student Contribution Fees forapprentices and traineesWhat is the user choice program?As an apprentice you will most likely be trainingunder a User Choice contract. The User Choiceprogram provides public funding for the delivery ofyour training. Basically the program allows you toenter into a legally binding training contract with youremployer and also allows you to receive structuredtraining from a training organisation, like Axial toachieve a nationally recognised qualification.

How much are Axial’s Student Contribution Fees?Under the User Choice program guidelines Axialmust charge and collect a Student ContributionFee for each apprentice enrolled in Certificate II orabove. This means you will have to pay a StudentContribution Fee if you are studying as an apprenticewith Axial.

The Student Contribution Fee as set by theDepartment of Employment, Small Business andTraining and is currently calculated at $1.60 pernominal hour for each unit (excluding credittransfers). To calculate the Student Contribution Feeyou multiply the nominal


Course Fees

PAGE 14

hours of your course by $1.60.As an example:The Certificate III in Engineering (Boilermaking) hasa total of 1010 nominal hours= $1.60 per hour X 1010 nominal hours= $1,616 Student Contribution Fee payable by you.

How much do I need to pay?The Axial Training Consultant will advise you and youremployer of any fees to be paid prior to enrolment. TheDepartment of Employment, Small Business andTraining currently offers fee free training for Year 12graduates, as long as you commence yourApprenticeship in the calendar year followingcompletion of Year 12. Talk to your TrainingConsultant about how to access the fee free trainingoption.Can I get a discount off my fees?Yes, but only if:• You have not completed year 12 and are under 17

at the end of February in the year in which Axialprovides training

• You have a current health care card or pensionercard, or are the partner or a dependant of a personwho holds a current health care card

• You are of Aboriginal or Torres Strait Islander origin• You are going through financial hardship (this will

be decided by Axial)• You are a school-based apprentice or trainee and

still at school – in this case, you will not need topay any fees

Remember that you will have to provide evidence tobe able to claim a discount.

When do I pay my Student Contribution Fee?• Axial will send you an invoice for 50% of your total

Student Contribution Fees after the completionof your apprenticeship or traineeship probationperiod

• The other 50% of your Student Contribution Feeswill be invoiced 12 months after your start date

• As soon as you have paid us, we will send you a



• We will not use these monies until your refundperiod has passed

• If your Student Contribution Fee is not paid by thedue date, your training may be suspended

• Student Contribution Fee payments can be madevia cheque, money order, cash, Mastercard, Visa,Amex, Diners, direct debit or direct credit intoAxial’s bank account.

How can I get a refund as an apprentice ortrainee?• You will only be able to get a refund when your

training contract has been cancelled throughthe Department of Employment, SmallBusiness and Training.

• As you are funded under a Use Choicearrangement, you will be able to receive a fullrefund of all Student Contribution Fees which youhave paid as long as you have not started studyingor training in those units at the time of cancellingyour enrolment

• If you withdraw after starting a unit, we will still giveyou a proportionate refund.


PAGE 15

Course Fees and Complaints

Student Contribution Fees – Certificate 3Guarantee, Higher Level Skills andVETiS students

The Certificate 3 Guarantee, Higher Level Skills andVEtiS programs, funded by the QueenslandGovernment support eligible individuals to completea qualification. The program allows you to enrol intoa qualification and receive structured training from atraining organisation, like Axial, to achieve anationally recognised qualification. For furtherdetails on these programs please refer to therelevant student fact sheets at the Department ofEducation and Training’s website:https://training.qld.gov.au/providers/funded.

How much do I need to pay?The Axial Training Consultant will advise you of anyfees to be paid prior to enrolment.Can I get a discount off my fees?Yes, but only if:• You have a current health care card or pensioner

card, or are the partner or a dependant of a personwho holds a current health care card

• You are of Aboriginal or Torres Strait Islanderorigin.

When do I pay my Student Contribution Fee?• Fees will vary from course to course; so you will be

given a payment structure prior to enrolment• As soon as you have paid us, we will send you a



• We will not use these monies until your refundperiod has passed

• Student Contribution Fee payments can be madevia cheque, money order, cash, Mastercard, Visa,Amex, Diners, direct debit or direct credit intoAxial’s bank account.

Can I pay off my Student Contribution Fee?Yes, as long as this is included in the paymentstructure you have agreed to prior to enrolment,you can make a payment plan arrangement with ouraccounts department by committing to make regularpayments until all your fees are paid in full.

ComplaintsIn the unfortunate event that you have a complaint,Axial staff will be professional and any discussionsabout your problems will be confidential. Sometimesa complaint can simply mean that you are unhappywith Axial services or staff. Often things just need tobe explained a bit better or perhaps we need to takea closer look at the way we are doing things. If youare unsure of what steps to take to lodge a complaint,please contact your Student Services Officer or ouradministration department.

Axial is committed to ensuring any complaint orappeal is dealt with in a fair and timely manner.To enable all students the opportunity to submit acomplaint or to appeal an academic result, the belowprocess should be followed:• Firstly, try to talk to your trainer or your Student

Services Officer. In the first instance an informalapproach may be able to resolve the issue

• If you are not satisfied with the outcome of thisdiscussion, a formal complaint or appeal shouldbe lodged. These forms can be provided byyour trainer, Student Services Officer or ouradministration department.

How can I get a refund?• You will only be able to get a refund when you

have advised us in writing that you wish to cancelyour enrolment

• If you withdraw after starting a unit, we will still giveyou a proportionate refund.


https://training.qld.gov.au/providers/funded

Appeal ProcessTo formally appeal an assessment result:• Complete an Axial Assessment Appeal form and

lodge with the Training Delivery Manager via:• In person to your trainer or SSO• Email: [email protected]• Fax: 07 3387 4400• Post: Training Delivery Manager, Axial, PO

Box 1649 SPRINGWOOD QLD 4127• Appeals will be accepted up to 14 days from the

date your assessment result was received• Your appeal will be reviewed by the Training

Delivery Manager within 10 working days of theappeal being received

• The Training Delivery Manager will arrange foranother suitable trainer to review your assessmentevidence and the assessment result

• You may be accompanied by a support person atany meeting relevant to your appeal

• Axial will advise you in writing of the outcome ofyour appeal within 21 days of the appeal beingreceived

• You are required to maintain your enrolment,progress and attendance for the duration of theappeals process.

If you are not satisfied with the outcome of the formalAssessment Appeal, further contact should be madewith one of the below external bodies:

For Certificate 3 Guarantee students or Registered Apprentices and Trainees, contactApprenticeshipsInfoPhone: 1800 210 210Email: [email protected]: http://www.apprenticeshipsinfo.qld.gov.au

For Fee For Service Queensland residents,contact the Queensland OmbudsmanPhone: 1800 068 908Email: [email protected]: http://www.ombudsman.qld.gov.au

Appeals

PAGE 16

Student Appeals Process Flowchart

Informal talk with your SSO. Was asatisfactory result achieved?

Lodge a formal appeal. Must belodged within 14 days of receiving

assessment result.

Training Delivery Manager willreview the appeal within 10 days of

receipt.

Training Delivery Manager willarrange for second trainer to review

the assessment and result.

You will be advised of the outcomewithin 21 days of lodging the appeal.Are you satisfied with the outcome?

External appeal can be lodged.See Student Handbook for relevant

authorities.

Does the external appeal support thestudent?

Axial implements any decisions bythe external authority and advises you

in writing.

No

Yes

End of AppealsProcess.

No

Yes


No


Yes




http://www.apprenticeshipsinfo.qld.gov.au/


http://www.ombudsman.qld.gov.au/

PAGE 17

Complaints

Complaints ProcessTo lodge a formal complaint:• Complete an Axial Complaint form and lodge with

the Administration Manager via:• In person to your trainer or SSO• Email: [email protected]• Fax: 07 3387 4400• Post: Administration Manager, Axial, PO Box

1649 SPRINGWOOD QLD 4127

• Your complaint will be reviewed by theAdministration Manager within 10 working days ofthe complaint being received

• The Administration Manager will allocate yourcomplaint to the relevant head of department

• You will be contacted by the relevant head ofdepartment to discuss the complaint. You may beaccompanied by a support person at any meetingrelevant to your complaint

• Axial will advise you in writing of the outcome ofyour complaint within 21 days of the complaintbeing received

• You are required to maintain your enrolment,progress and attendance for the duration of thecomplaints process.

If you are not satisfied with the outcome of thecomplaint, further contact should be made with oneof the below external bodies:

For Certificate 3 Guarantee students or Registered Apprentices and Trainees, contactApprenticeshipsInfoPhone: 1800 210 210Email: [email protected]: http://www.apprenticeshipsinfo.qld.gov.au

For Fee For Service Queensland residents,contact the Queensland OmbudsmanPhone: 1800 068 908Email: [email protected]: http://www.ombudsman.qld.gov.au

Student Complaints Process Flowchart

Informal talk with your SSO. Was asatisfactory result achieved?

Lodge a formal complaint.

Administration Manager will reviewthe complaint within 10 days of

receipt.

Administration Manager will allocatecomplaint to relevant Head of

Department.

You will be advised of the outcomewithin 21 days of lodging the complaint.Are you satisfied with the outcome?

External complaint can be lodged. See Student Handbook for relevant

authorities.

Does the external appeal support thestudent?

Axial implements any decisions bythe external authority and advises you

in writing.

No

Yes

End ofComplaintsProcess.

No

Yes

No

Yes

Head of Department will contact you todiscuss complaint. You may have asupport person on hand at all meetings.






http://www.apprenticeshipsinfo.qld.gov.au/


http://www.ombudsman.qld.gov.au/

Disciplinary policyAs an Axial student you have agreed to comply withour code of conduct upon signing your enrolmentdocumentation. Disciplinary action could be takenfor inappropriate behaviour towards other studentsor Axial staff or for breaching the Axial student rules.A penalty will be imposed under this policy if you arefound to have breached the discipline policy.

Please note that if you are an apprentice or trainee,any disciplinary action or recommendations MUSTbe made with due regard to the provisions of theVocational Education Training and Employment Act2000. Further information can be obtained by callingthe Apprenticeship Information Line on 1800 210 210.

What exactly happens if I break student rules?Three offences can be issued against you. If you have broken the student rules, the following steps willbe taken:

First offence:• A verbal warning will be issued to you and you will

have to attend a counselling session with an Axialstaff member to discuss your actions and yourfuture with Axial

• A record of this verbal warning and counsellingsession will be documented, dated and signed byyou and the Axial staff member issuing the warning

• This record will be placed in your student file.

Second offence:• A formal written warning will be issued to you.

Should your behaviour continue, some of youprivileges with Axial will be removed

• Your training will continue, however you may bedirected to a location away from other students

• A record of this written warning will be documented,dated and signed by the you, the Training DeliveryManager and the Axial staff member issuing thewarning

• This record will be placed in your student file.Third offence:• If you reach this stage of discipline, all student

privileges will be removed by Axial. This meansthat you will no longer have access to training,assessments, and resources or be able to log-in

to on-line courses• Your training will continue, however you will be

directed to a location away from other students• You will be advised of a time to attend a meeting

with the General Manager and the Axial staffmember issuing the warning

• You will be provided with reasons for thisdisciplinary action in writing and any commentsthat you make at the meeting in relation to thebehaviour will be documented

• A copy of the record will be dated and signedby you, the General Manager and the Axial staffmember issuing the disciplinary action

• This record will be placed in your student file.

Remember, you can appeal against certain penalties.The penalty might then be reduced, removed, orincreased and such processes or decisions do notremove your right as a student to take action underAustralia’s consumer protection laws.

Disciplinary Policy


What happens if I am accused of seriousmisconduct?• You will be immediately suspended for 24 hours

from attendance at class or training• Your trainer will advise the Training Delivery

Manager immediately about the situation andprovide a written statement, which will explain whyyou have been suspended

• You will be advised of a time to attend a meetingwith the person issuing the disciplinary action andthe Training Delivery Manager

• You will be provided with reasons for thisdisciplinary action in writing and any commentsthat you make at the meeting in relation to thebehaviour will be documented

• A copy of the record will be dated and signed bythe you, the Training Delivery Manager and theAxial staff member issuing the disciplinary action.

The Training Delivery Manager will give you anopportunity to be heard in relation to the misconductor disciplinary action and can undertake any of thefollowing:• Modify or dismiss the charges or action• Reprimand and warn you against repetition of the

breach of discipline• Suspend you for a period not exceeding 14 days,

which shall include any period of suspension• Remove academic privileges• You will also be advised about your right to appeal

against the action and any penalties.

Disciplinary Policy

PAGE 19 Axial Student Handbook - SM-GEN-SHB-V24| RTO Code: 2437.

Privacy

PAGE 20

Privacy and confidentialityAxial is committed to the privacy of your personalinformation and as such we comply with the federalPrivacy Act 1988. We have strict policies andprocedures for the collection, use, storage andprotection of all records of individual students. Allrecords relating to attendance, course progress andassessment outcomes are handled in accordancewith these policies and procedures. We do not on-sell any personal information.

What type of information about me do youcollect?• Your contact information and all details included

on application or enrolment forms• Your work performance and course progress• Your information submitted and obtained from you

or other sources in connection with registering for,and undertaking traineeships or apprenticeshipsand private training courses

• Any information about incidents involving you inthe workplace or classroom.

Who gets to see my personal information andrecords?• All your records are kept confidential and can

only be seen by yourself and any parties to yourTraining Contract and Enrolment Agreement. Yourrecords can be provided to other people if youagree to this in writing

• Axial staff including training consultants,administration, management, IT support andtrainers may see your records if they need to forwork purposes or to help you if you have anyquestions

• Axial staff know that your records are highlyconfidential.

We may share your information to applicableGovernment departments including the Departmentof Employment, Small Business and Training as perthe law.

Can I get access to my student records?• You are entitled to access your personal information

or training records at any time by submittinga written request to our administration department

• We will send you your records within 14 days ofreceiving your letter and after verification that therecords are for your eyes only

• In some cases, your records or information mayneed to be retrieved from our archives and thismay take a few weeks to process.

Under the Data Provision Requirements 2012, AxialTraining Pty Ltd is required to collect personalinformation about you and to disclose that personalinformation to the National Centre for VocationalEducation Research Ltd (NCVER).

Your personal information (including the personalinformation contained on this enrolment form), maybe used or disclosed by Axial Training Pty Ltd forstatistical, administrative, regulatory and researchpurposes. Axial Training Pty Ltd may disclose yourpersonal information for these purposes to:

• Commonwealth and State or Territorygovernment departments and authorisedagencies;

• And NCVER.

Personal information that has been disclosed toNCVER may be used or disclosed by NCVER for thefollowing purposes:

• Populating authenticated VET transcripts;• Facilitating statistics and research relating to

education, including surveys and data linkage;• Pre-populating RTO student enrolment forms;• Understanding how the VET market operates, for

policy, workforce planning and consumerinformation; and

• Administering VET, including programadministration, regulation, monitoring andevaluation.

You may receive a student survey which may beadministered by a government department orNCVER employee, agent or third party contractor orother authorised agencies. Please note you may optout of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose yourpersonal information in accordance with the PrivacyAct 1988 (Cth), the National VET Data Policy and allNCVER policies and protocols (including thosepublished on NCVER's website atwww.ncver.edu.au).


Course Progress

PAGE 21

Course ProgressYou are expected to progress through your course asper your Training Plan or Training Schedule. You arealso expected to attend all scheduled classes andworkplace training sessions.For Apprentices and Trainees, your workplacetrainer will monitor progress and workplace trainingsessions. If your trainer finds you are falling behindyour Training Plan, strategies will be discussed withyou and your employer to get your studies back ontrack. If you are found to be falling further behindafter implementation of these strategies, Axial mayadvise the Department of Employment, SmallBusiness and Training of your failure to progress.If you are undertaking classroom delivery you willbe provided with a Training Schedule outlining allassessment due dates and a Student Timetableshowing all scheduled classes.

What are my course progress requirements?Campus delivery students will be deemed to havenot met Axial’s course progress requirements if theyfail to achieve a competent result in 30% or more ofthe units of study attempted in each block, or fail toachieve 80% attendance of scheduled class hours.In the event that you achieve less than 70% courseprogress or less than 90% course attendance, theSSO will intervene and determine the reason forthe lack of progress. If further review or assistanceis required, you will be deemed ‘at risk’ and theappropriate counselling will be provided.

How do you monitor my course progress?To ensure that you are on track to complete yourcourse within the expected course duration the SSOwill monitor your progress throughout each block.If your SSO finds that you have been deemed NotYet Competent in your first two attempts at a Unitof Competency, we will advise you of the times ofany mandatory progress support sessions for you toattend.The SSO will compile a report, which lists eachstudent and their results to date. If you have failed tomeet the course progress requirements as outlinedabove, the SSO will deem you as being “at risk”. Youwill be provided advice in writing if your progress isfalling behind expectations and that you have beendeemed to be “at risk”.

What happens if I am deemed “at risk”?The SSO will employ this Intervention Strategy, andarrange for academic counselling to be provided toyou.During the academic counselling session thecounsellor in conjunction with you will determinewhat additional support will be provided to you. Thismay include, but is not limited to, you:

• Attending academic skills programs;• Attending tutorial or study groups;

• Receiving individual case management;

• Receiving assistance with personal issues whichare influencing progress;

A record of the academic counselling session and anyadditional support to be provided will be documentedand signed by the counsellor and you and placed onyour file.What if I continue to fail to meet course progressrequirements?If you continue to fail to meet the course progressrequirements after additional support has beenprovided, the SSO will advise you of the intention toreport you for not achieving satisfactory progress andadvise you that you have 20 working days to accessthe complaints and appeals process.Axial will then assess any submitted complaint orappeal as per the procedure and advise you of theoutcome in writing within 20 working days, outliningthe reasons for the decision. Possible outcomesinclude:

• terminating your enrolment

• permitting you to continue without conditions

• permitting you to continue the course with specificconditions.


How do you monitor my course attendance?

Axial classroom delivery courses have an attendancerequirement of at least 80%. In a case where studentsare unable to attend classes, you are required toadvise your SSO as soon as practicable of yourabsence. If a student is absent due to illness, amedical certificate is required to be submitted. Wherepossible, evidence is also required to be submitted forany other reason for being absent (eg bereavement).

To ensure attendance is being satisfactorilymaintained, your absence or attendance is recordedby the trainer on a class attendance register ateach lesson. If you arrive to class late, it is up to thediscretion of your trainer if they allow you to enter theclass. If you are not permitted to enter the classroom,you will be required to study independently in alocation separate from the class until the nextscheduled break, at which time you can re-enterwith the rest of the class. Attendance details arerecorded in Axial’s Student Management System,and calculated for each student, at the end of eachweek on a cumulative basis, to determine whetherthey are achieving the minimum requirement over theperiod.

Axial monitors student attendance closely and willfollow up with you each day where you have anunexplained absence. Where you are absent formore than 3 consecutive days without approval, oryou are not consistently attending your course or youare at risk of falling below 90% attendance, Axial willadvise you in writing of the failure to meet attendanceexpectations and include details of a plannedcounselling session to address the issue.

Course Progress


PAGE 23

Apprenticeships and TraineeshipsBy enrolling in an apprenticeship or traineeship, youare able to earn while you learn. As an employee, youare able to gain a Nationally Recognised Qualificationand gain valuable work experience at the same time.You will be assigned a trainer for the duration of yourenrolment and fit your studies into your workplaceschedule.

Your rights and responsibilities as an apprenticeor traineeAs an apprentice or trainee you:• Will sign an apprenticeship or traineeship training

contract with your employer, an AustralianApprenticeship Centre

• Will attend and perform work as directed by youremployer

• Be polite and professional at work• Receive a wage under an appropriate industrial

contract• Work towards achieving the competencies agreed

to in your training plan by undertaking all trainingand assessment activities within the timeframespecified

• Keep your training record book and log book up todate and in the workplace at all times

• Acknowledge that all workplace documents andmaterials that comes into your possession as aresult of the training, remains the property of theemployer (except as determined by the Trainingand Employment Act 2000).

Axial’s rights and responsibilitiesAxial’s rights and responsibilities for Apprentices andTrainees are to:• Provide you with knowledge, gap training and

assessment for your relevant training package• Develop your training plan, and calculate your

required withdrawal time

• Explain to both you and your supervisor whatwork should be completed prior to the next visit toenable assessment to take place

• Provide up to six to eight workplace visits per year.There may be scheduled classroom attendancefor specific units

• Be notified as soon as possible before a scheduledvisit if you are unavailable so the visit can berescheduled. Failure to do this may mean thetrainer cannot see you until the next scheduledvisit

• Review your withdrawal log at each visit and collectevidence that it has been completed and signed.

Trainees studying onlineFor Trainees studying their qualification online:

• We will set assessment submission dates as partof your scheduled training plan

• Our service commitment is to contact you everyfortnight by telephone, e-mail or our online forums

• We will aim to respond to e-mail enquiries within 1working day

• We will provide you with access to our e-learningwebsite/s

• You will receive your own personal login detailsand have your own online classroom

• Axial student website will support you withyour studies by providing you a space to:

• View and download resources such asassessments, presentations and workbooks

• Upload your assessments for marking• Receive feedback from your trainer for

assessment you have submitted• Keep a personal record of your progress• Post comments onto our forums and chat with

other students• Your trainer will review your training record log at 3

month intervals and you will be required to e-mailthis to your trainer when requested.




PAGE 24

Can I get a copy of my training plan?Of course, at the time of enrolment, you and youremployer will both be given a copy and a copy willbe located in your training record book. You can alsocontact our administration department for a copy atany time.

The employer’s rights and responsibilitiesAs part of your Apprenticeship or Traineeshipcontract, your employer’s rights and responsibilitiesare:

• To provide safe facilities and equipment and therange of work required for you to gain the requiredskills for your course

• To provide supervision by a qualified person totrain you during your apprenticeship or traineeship

• At reasonable intervals (of not more than 3months) check that your training record log hasbeen updated

• To review your progress with your trainer and haveinput in assessing your performance on the joband determining the course structure

• If your employer decides to cancel the trainingcontract, you must advise Axial Training in writingwithin 7 days.

Your employer must not• Directly or indirectly obstruct or discourage you

from participating in the required training• Put you at a disadvantage because you are

working on your training or studies.

What wage level should an apprentice or traineebe paid?This depends on how you have progressed duringyour apprenticeship or traineeship. Each newlevel attained increases your hourly pay rate. Youshould discuss pay rates and progression with youremployer.

For more information, you can contact Fair WorkAustralia on 131 394 or visit the website (http://www.fairwork.gov.au).


http://www/

Brisbane CampusAxial Training is located in purpose-designedfacilities in Springwood. Our campus is a largeprivate building situated close to public transport.

For information on living in Brisbane, theinformative ‘Choose Brisbane’ website(http://www.studytownsville. com.au) provides upto date information on accommodation andcosts of living. The 'Choose Brisbane’ website(http://www.choosebrisbane.com.au/study) includesfurther information of adjusting to life as a student inAustralia.Brisbane is a multicultural destination, and enjoys amix of daytime activities across the city andbeachside and night time entertainment inrestaurants, bars and dance venues. When youarrive in Australia, you will find a wealth ofinformation available, offering you entertainmentand activities for all seasons. Brisbane tourisminformation can be found at the Choose Brisbanewebsite (http://www.choosebrisbane.com.au).

Facilities and ResourcesAxial’s Brisbane campus provides all facilities andresources you will need to complete yourcourse. This includes workbooks, assessmentmaterials and computers. The resources availableto you include the range of materials andknowledge we have acquired over years ofdelivering education to thousands of Australianstudents. The Logan City Council Library is locateda short 20 minute walk from our campus, andcontains a wealth of valuable resources andprograms which may help you through your studies.Any questions you have about campus facilities canbe directed to your SSO.

Our Brisbane campus facilities include tea, coffeeand milk for students and a fridge and microwave foryour use. Please assist us by tidying up afteryourself and placing your rubbish in the binsprovided.

Brisbane Building GuidelinesPlease observe the below guidelines when oncampus:

• Please keep noise to a minimum during breaktimes

• Smoking regulations are to move well away fromthe entrance, a minimum of 4 metres

• Please refrain from congregating in large groupsoutside the entrance doors

• Ensure that behaviour and language areappropriate when interacting in and around thecampus.

• Student parking is available on site.

The following is prohibited:• Eating and drinking in classrooms• Throwing food, littering, inappropriate language

and other unacceptable behaviour• Possession or use of alcohol or illegal drugs on

premises.

Observe the following when in the classroom:• Place bags under the table and not in walkways• Please keep your space tidy• Respectful use of equipment.

PAGE 25

Brisbane (Springwood) Campus


http://www.choosebrisbane.com.au/study

Brisbane (Springwood) Campus

PAGE 26

Brisbane Fire/Emergency Evacuation ProcedureIn case of a fire or emergency:• Alarms will sound• Floor Warden/s will notify each room of the need

to evacuate• Trainers will take charge of the room• Students (accompanied by their trainer) will exit in

an orderly manner by the fire stairs• Personal effects only to be taken such as house

keys, phones• Students and trainers will assemble at the Moreland

Park.• Your Trainer will mark the Class Roll.

In the event that student or staff safety is at risk, then:• It is important to remain calm• Trainers will take charge of the room• Students are to follow all instructions of trainers or

campus staff• Students will be required to be locked in

classrooms until the threat has passed and thesituation resolved

• Trainers and campus staff will advise when it issafe to leave the rooms.


Gladstone CampusAxial is located in purpose-designed facilities inGladstone. Our campus is a large private buildingsituated close to public transport.

Facilities and ResourcesAxial’s Gladstone campus provides all facilities andresources you will need to complete your course.This includes workbooks, assessment materialsand computers. The resources available to youinclude the range of materials and knowledge wehave acquired over years of delivering education tothousands of Australian students. The Gladstone CityLibrary is located a 10 minute walk from our campus,and contains a wealth of valuable resources andprograms which may help you through your studies.Any questions you have about campus facilities canbe directed to your SSO.

Our Gladstone campus facilities include tea, coffeeand milk for students and a fridge and microwave foryour use. Please assist us by tidying up after yourselfand placing your rubbish in the bins provided.

Gladstone Building GuidelinesPlease observe the below guidelines when oncampus:• Please keep noise to a minimum during break

times• Smoking regulations are to move well away from

the entrance, a minimum of 4 metres• Please refrain from congregating in large groups

outside the entrance doors• Ensure that behaviour and language are

appropriate when interacting in and around thecampus.

• Student parking is not available on site.



premises.


PAGE 27

Gladstone Campus


Gladstone Campus

PAGE 28

GladstoneFire/EmergencyEvacuationProcedureIn case of a fire or emergency:• Alarms will sound• Floor Warden/s will notify each room of the need



keys, phones• Students and trainers will assemble at the entrance

to the car park• Your Trainer will mark the Class Roll.





EndFire Engineering

ENTRY

MALETOILETS

EXIT

EXITLOBBY FEMALE

EXITOFFICE

OFFICEEXIT LINK

OFFICE

YOU ARE OFFICE EXITHERE

RECEPTION

OFFICEOFFICE

EXITEXIT KITCHEN

EXITTRAINING ROOM FEMALE WC

MALE WC

ASSEMBLY AREAS

ST URT ST REET

AA

CARPARK

CARPARK

B FIP WIP EXIT AA

H O S E E X T I N G U I S HE R H Y D RAN T F IRE M A N U A L F IRE I N D I C AT O R W A R D E N S I N T E R C O M F L O W EXIT A S S E M B L Y F IRST AIDR E E L B L A N K E T C A L L PO INT P A N E L P H O N E PATH A R E A PO INT

FOR OTHER EMERGENCYPHONE 000

EVACUATION PROCEDURESS T A G E 1:- REMOVAL OF PEOPLE FROM THE IMMEDIATE DANGER AREAOccupants and staff in the immediate danger area are to assemble a safe distance away from the fire and smoke.When the area has been evacuated all doors and windows should be closed to contain fire.

FIRE/ EVACUATION PROCEDURESIN CASE OF FIRE

RACE

S T A G E 2:- REMOVAL TO A SAFE AREAIf the severity of the smoke or fire warrants further evacuation, occupants should be moved through fire/smoke to a safe area.

S T A G E 3:- COMPLETE EVACUATION OF ENTIRE COMPLEXShould the emergency necessitate evacuation of the whole building, the Manager or the fire service will directoccupants from the safe place to the assembly area.

S T A G E 4:- ROLL CALLTo be conducted as soon as possible and to ensure all persons are accounted for. Report all missing persons . toFire Officers.

S T A G E 5:- ASSEMBLY AREA

FIRE EXTINGUISHER OPERATIONStand well back from fire (3m)

Always face the fire with your back to a clear doorway

Always be in pairs

Use the PASS method

P - pull the pinA - aim at edge of fire S- squeeze the handle S- sweep the fire

As the fire diminishes. Slowly move closer towards theFIRE staying 1m away.

FIRE FIGHTING EQUIPMENTInstalled in the building are:

Check the Extinguisher label for instructions.Under no circumstances should you use water on or near live electrical equipment.


Townsville CampusAxial is located in purpose-designed facilities inTownsville. Our campus is a large private buildingsituated close to public transport.

For information on living in Townsville, the StudyTownsville website (http://www.studytownsville.com.au) provides up to date information onaccommodation and costs of living. The Study InAustralia website (http://www.studyinaustralia.gov.au) includes further information of adjusting to life asa student in Australia.

Townsville is a multicultural destination, and enjoys amix of daytime activities across the city and beachsideand night time entertainment in restaurants, bars anddance venues. When you arrive in Australia, youwill find a wealth of information available, offeringyou entertainment and activities for all seasons.Townsville tourism information can be found at theTourism Townsville North Queensland website (http://www.townsvillenorthqueensland.com.au).

Facilities and ResourcesAxial’s Townsville campus provides all facilities andresources you will need to complete your course.This includes workbooks, assessment materialsand computers. The resources available to youinclude the range of materials and knowledge wehave acquired over years of delivering education tothousands of Australian students. The Townsville CityLibrary is located a 10 minute walk from our campus,and contains a wealth of valuable resources andprograms which may help you through your studies.Any questions you have about campus facilities canbe directed to your SSO.

Our Townsville campus facilities include tea, coffeeand milk for students and a fridge and microwave foryour use. Please assist us by tidying up after yourselfand placing your rubbish in the bins provided.

Townsville Building GuidelinesPlease observe the below guidelines when oncampus:

PAGE 29

Townsville Campus

• Please keep noise to a minimum during breaktimes

• Smoking regulations are to move well away fromthe entrance, a minimum of 4 metres

• Please refrain from congregating in large groupsoutside the entrance doors

• Ensure that behaviour and language areappropriate when interacting in and around thecampus.

• Student parking is not available on site.



premises.



http://www.studyinaustralia.gov/

Townsville Campus

PAGE 30

TownsvilleFire/Emergency EvacuationProcedureIn case of a fire or emergency:• Alarms will sound• Floor Warden/s will notify each room of the need



keys, phones• Students and trainers will assemble at the entrance

to the car park• Your Trainer will mark the Class Roll.





H O S ER E E L

E X T I N G U I S HE R H Y D RAN T F IREB L A N K E T

B

M A N U A LC A L L PO INT

F IRE I N D I C AT O R W A R D E N S I N T E R C O MP A N E L P H O N E

FIP WIP

F L O WPATH

EXIT

EXIT AA

A S S E M B L YA R E A

F IRST AIDPO INT

ASSEMBLY AREAS

LINK

ENTRY

LOBBY FEMALE

MALETOILETS

OFFICE

OFFICE

OFFICE

OFFICE

TRAINING ROOM

MALE WC

FEMALE WC

KITCHEN

RECEPTION

OFFICE

OFFICE

EXIT

EXIT

EXIT

EXIT

EXIT

EXITEXIT

EXIT

YOU AREHERE

CARPARK

CARPARK

ST URT ST REET

AA

EndFireEngineering

FOR OTHER EMERGENCYPHONE 000

EVACUATION PROCEDURESSTAGE 1:- REMOVAL OF PEOPLE FROM THE IMMEDIATE DANGER AREAOccupants and staff in the immediate danger area are to assemble a safe distance away from the fire and smoke.When the area has been evacuated all doors and windows should be closed to contain fire.

FIRE/ EVACUATION PROCEDURESIN CASE OF FIRE

RACE

STAGE 2:- REMOVAL TO A SAFE AREAIf the severity of the smoke or fire warrants further evacuation, occupants should be moved through fire/smoke to a safe area.

STAGE 3:- COMPLETE EVACUATION OF ENTIRE COMPLEXShould the emergency necessitate evacuation of the whole building, the Manager or the fire service will directoccupants from the safe place to the assembly area.

STAGE 4:- ROLL CALLTo be conducted as soon as possible and to ensure all persons are accounted for. Report all missing persons . toFire Officers.

STAGE 5:- ASSEMBLY AREA

FIRE EXTINGUISHER OPERATIONStand well back from fire (3m)

Always face the fire with your back to a clear doorway

Always be in pairs

Use the PASS method

P - pull the pinA - aim at edge of fire S- squeeze the handle S- sweep the fire

As the fire diminishes. Slowly move closer towards theFIRE staying 1m away.

FIRE FIGHTING EQUIPMENTInstalled in the building are:

Check the Extinguisher label for instructions.

Under no circumstances should you use water on or near live electrical equipment.


Documents

Table Contents - Axial...- Automotive (Certificate II to III) - Business (Certificate II to Diploma) - Engineering (Certificate II to IV) - Hospitality (Certificate II to Advanced