T7 B18 UAL QFR Fdr- Entire Contents- Document Request and Question Responses 568

8/14/2019 T7 B18 UAL QFR Fdr- Entire Contents- Document Request and Question Responses 568

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9/11 Personal Privacy M A Y E KB R O W NR 0 W E& M A W

March 26,2004 / ..OVERNIGHT MAILM r. C.S. BrinkleyNational Commission on Terrorist Attacks Upon the United States301 7th Street, SWRoom 5125Washington, D.C. 20407

Mayer, Brown, Rowe & Maw IIP190 South La S alle StreetChicago, Illinois 60603-3441Main Tel (312) 782-0600Main Fax (312) 701-7711www.mayeibrawnrowe.com

Susan Nvstrom Ellis'---.. Direct Tei ID i r e c t F a x ( 3 1 2 ) 706-8764'

R e: Response to Commission's Requests to United Air Lines.Inc.Dear Mr. Brinkley:On behalf of United A ir Lines, Inc., I enclose documents which contain information requested inthe Commission's Questions For the Record. These documents are listed on United's SixthIndex to the Commission which is attached to this letter.Please be aware that there is sensitive security information contained in the enclosed documents.It is our understanding that only those Commission members and staff persons who have signedthe appropriate non-disclosure form from the Transportation Security Administration areauthorized to review materials containing sensitive security information.If yo u have any questions concerning the documents, please do not hesitate to contact me or oneof my colleagues.Sincerely,

Susan Nystrom Ellis

Enclosures


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i f a y e r , B r o w n , R o w e & M a w L L PMr. C.S. BrinkleyMarch 26 , 2004Page 2

Ricks Frazier, Esq.John Midgett, Esq.


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03/26/04

United Air Lines Inc.'s Sixth Index to the National Com mission on Terrorist Attacks Upon the United States

CONTAINSSSI

YES

YESYES

YES

DATE

02/23/2004

09/11/2001

02/24/2004

AUTHOR RECIPIENT DESCRIPTION

Average no showrates for flights 175and 9 3 in the year2001UA Flight 175Flight Plan ForecastVIZDIZ(aircraftroutinginformation) fo raircraft UA6212(F1. 175aircraft)Explanation of loadfactors in week ofSeptember 11 th inyears 1999-2001

REQUESTNUMBERFROM 2/3/04E-MAILQFRs 175.12and 93. 12

QFR 175.4QFR 175.5

Additional QFR1

BATESN U M B E R

UASSI1-00032902

UASSI1-00032903-04UASSI1-00032905-07

UASSI1-00032908


4/18

Flight 175 BOSLAXMonth 1

234567899

101112

No Show Rate19%17%26%15%13%13%17%13%23%34%19%14%10%

Pre 9/1 1Post 9/1 1

Flight 93 EWRSFOMonth 1

234567899

101112

No Show Rate11%13%15%10%10%11%11%11%18%38%14%13%14%

*Please note that the flight numbers were not constant all year long. The information was gathered from the flights with theclosest departure time of flights 175 and 93.

WARNINGTHIS DOCUMENT CONTAINS

SENSITIVE SECURITYINFORMATION

UASSI1-00032902


5/18

flflnBOSDD CHI58,CMIVPUA 09110953 $444/KE.UUAL175-11 BOS LAX PART 1 OF 1 PARTS175-liaEPO BDS l002/030iZi LAX ISfrZ/ill&P***RLS 01 *** IFR &l/M612Ll CHI58 ~00-335

015:3-5/05:38ON TARGET

UAL175 6/B76/E 0469 BOS PI00 350 RT; FMCS NO +.4 (P?BOS..GLYDE. . BAF.J77. SAX.J30.VHP. Jl 1C?. BUM.J134. RK- J1O- TMP.PDZ4LAX/053S :NRP (SKYPATH)BURNOUT5- 1? PCT

flfl HOLDALTERNA1EXTRAPPLCLEARED

5&4 05:38 //X6 00:17 T0 00:15 CIS/BR7 00:13 OMT 53NM WC& FLdS


6/18

3935286 .2955 tZ>5j 174 S971 0S;i3

866 05:31836 05:41331 05;996 05:'+

591561

358631 4816S0. ,473

M S 3M79MS0

M78

FL430

390370

33C310

40FL43041039037035033031030

40FL

3703303333.0006840

S A X A I R24347-047-03 280364048-048-01 30037-035-01 3i4048-048+01 9037-034+130

V H P STL9042-033-0530043-033-0330045-034-01

9033-031+04 30041-036+049033-031+05 31039-032+05

60*1-036+06 2< ;27041-034+079040032+03 36032030+07

B U M ICT LBL7043-041-05704i-041 -nZKS7040-039+03

7044-0437"'Zil 5336-03501S78S7-0S5+0S 25037-037+03

24Ci35-i334+06 304-836+86.040-034*09039-031+09

250J . 0 1 1 +114010-009+11

PQSBD: 672-SS9 C A T 1 A U T O L f i N D St


7/18


8/18

0 67249:59FK A10* 67244:15.AX 1SV 67239:22FK 3SV* 67233--55"0 67228:58

67223:35

9-23AUG-1444890-22AUG-223823-22AUG-12156-21AUG-00079-21AUG-141318-20AUG-0615

6-23AUG9-23AUG

890-22AUG23-22AUG6-21AUG

00:5112:5502:1309:0601:19

00 24420170 23920021 23320041 2282002

9-21AUG 05:15 1 2232002

WARNINGTHIS DOCUMENT CONTAINS



9/18

FK 67213:42AX 2SV* 67208:37FK 67203.:15-0 2SV* 67197:51

67191:53

8-20AUG-162711-19AUG-192420-19AUG-1554863-18AUG-220812-18AUG-1744

29-20AUG8-20AUG11-19AUG20-19AUG863-18AUG

00:5112:3200:4708:4700:45

12122

208201720320071972003

LAX 1SV 67218:4

VIZDIZ/TAAX?KAXDS.AX?K?0?KAXFKAX

CHK-2SV*

J

2SV*

3SV*2SV*2SV*2SV1SV

6212/- P T T67187671816717767171671676716167156671516714667141:67136;

:06:57:15~:50:00:47:53:21:37: 18:37

/ / 040281SL6AIRCRAFT 6212 - SYS VISIT HEADER

ARVL- LT -DT - IME 29-17AUG-1951~ 8 -17 AUG -160616y - 1S UG-~2 03"8174-16AUG-1616905 15AUG-2153 ~862-15AUG-17415-14AUG-192610-14AUG-145921-13AUG-0048904-13AUG-1932897-13AUG-1009

DPTR-FLT-DT12-18AUG29-17AUG'8-17AUG169-16AUG"174-16AUG905-15AUG862-15AUG5 14AUG10-14AUG21-13AUG904-13AUG

L/013:01:11:01:10:01:13:01:06:02:01:

1416211807054916110603

DF11100022100

DISPLAYPTT-SEQ18720071812005177200217120011672007161200115620041512001

14120031362002

'IZDIZ/ 6212/:A C H K 2SV*

1SV_ X 1SVK0 2SV*D -0S 3SV*0K 2SV*< 1SV

PTT67131:1967126:5267121:3867117:0567111:4067106:5867101:4967097:2367091:2467086:2667081:0667076:14

/ / 04024573AIRCRAFT 6212 -

ARVL-FLT-DT-TIME DPTR-16-12AUG-0025 89719-12AUG-1438 1618-11AUG-0548 1911-11AUG-1938 1820-11AUG-1519 112 0 3 - l OAUG -OO rO 20806-10AUG-1927 203163-10AUG-1015 806170-09AUG-2235 163845-09AUG-1158 170904-08AUG-1927 845897-08AUG-0949 904

SYS VISIT HEADERFLT-DT L/O DF-13AUG 07:04 1-12AUG 01:51 1-12AUG 06:05 2-11AUG 02:15 1-11AUG 01:12 0-11AUG 06:45 0-10AUG 02:08 0-10AUG 01:14 0-10AUG 08:21 1-09AUG 02:02 1-09AUG 13:28 0-08AUG 01:23 0

DISPLAYPTT-SEQ131200312120011172002111200110620021012003097200209120040812001


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TEXPLANATION OF LOAD FACTORS

Load factors for the week of September 11 in the years 1999-2001 do not significantly vary.Load factors may vary due to time of year, economic conditions, cancellations and fare sales.*note - a/c types changed from 757-767 and vice versa fairly frequentlydifference in load factor could change by 3-5% as the 757 had 8% more seating capacity than the 767BOS-EWRYear

0800 EST time frameDep Time

199920002001

800800800

Start Date7-Sep5-Sep4-Sep

|Average

Tue64.781.469.771.9

Wed51.263.451.755.4

Thu39.763.451.451.5

Fri49.9

6450.354.7

Sat50.577.473.167.0

Sun49

64.348

53.8

Mon4566

53.454.8

Tue End Date37.236.630.434.7|

14-Sep12-Sep11-Sep

EWR-SFO 0800 time frameYear Start Date

199920002001

750900/800*

8007-Sep5-Sep4-Sep

Tue62.8

7147.5

Wed64.9

3340.6

Thu34

37.340.4

Fri39.462.147.7

Sa t35.147.3

46.7

Sun73.459.942.2

Mon34.645.637.5

Tue End Date25.5

91.2"20.3

14-Sep12-Sep11-Sep[Average 60.4 46.2 37.2 49.7 43.0 58.5 39.2 22.9|

Does not include 9/12/00' 0800 dep effective Fri. 9/8/00'* 91.2% L/F may have been unusually high due to flight cancellation on the afternoon of Mon 9/11/00

W A R N I N GT H I S D O C U M E N T CONTAINS



11/18

Explanation of Calls Recorded in the Operations Command Center and CrisisManagement Center on September 11,2001

On 9/11/01, the only calls from the Operations Command Center ("OCC") that were recordedwere those to or from the dispatchers. No other calls coming into or out of the OCC wererecorded. No calls in the Crisis Management Center ("CMC") were recorded (including theDispatch seat in the CMC).Following the events of 9/11/01, the FBI asked United to listen to the recordings of the calls toand from the United dispatchers to see if any of them were calls to or from Flights 93 or 175.United employees listened to the recordings and determined that none of them were calls to orfrom Flights 93 or 175. The FBI did not request a copy from United of any of the recordings ofdispatch calls made on 9/11/01. These recordings subsequently were overwritten per Unitedstandard procedure concerning the retention of such recordings and are no longer available.


12/18

Explanation of What Calls Into/Out of SAMC Were Recorded on 9/11/01On 9/11/01, the only calls from crew members on Flights 93 and 175 were Star fix calls

on the GTE Airfones. The Star fi x calls went to SAMC in San Francisco, California. On9/11/01, none of the calls into or out of SAMC were recorded by United because the telephonesystem was not set up to record calls.

The aircraft with tail numbers N612UA and N591UA did not have satellitecommunication equipment and therefore no one could have called from those flights usingSATCOM.

Air Inc. records calls from the radio on UA flights. There were no radio calls fromFlights 175 and 93 and therefore, there were no recordings to or from those flights.


13/18

Explanation of SAMC Phone Records for Calls to United WHOOn September 11, 2001, phone calls from the United San Francisco Service AircraftMaintenance Center ("SAMC") to U nited World Headquarters ("WHQ"), including theOperations Command Center ("OCC"), traveled over a Private Line Circuit (or tie-line). Unitedpaid a flat mon thly charge fo r calls made over this tie-line. Calls over this tie-line traveledthrough MCI's transport network into SBC's Centrex service, but did not go throug h the PublicSwitched Telephone Network (PSTN), and no usage-based billing was created for these calls.United did not keep any records of calls that left SAMC and no call-by-call detail reporting wascreated for calls made over this tie-line.Incoming calls to WHQ traveled through the Centrex system, United's private pho nesystem w hich was operated by SBC. Thu s, the calls made from SAMC to the OCC onSeptember 11, 2001 traveled over the tie-line and entered the Centrex system. Calls through theCentrex system did not go through the PSTN, and no call-by-call detail was created for thesecalls.Because of the manner in which United's phone system was set up, United does not have,and never has had, an y call-by-call records showing what time the calls were made from SAMC

to Rich M iles in the OCC on September 11,2001. Un ited has asked SBC for any C entrexrecords concerning calls made from SA MC to the OCC on September 11, 2001 and has been toldthat it does not have any records con cern ing these calls.


14/18

Explanation of Ed Ballinger's Communication With FlightsDuring Period From 1319-1333 Z (9:19-9:33 eastern)According to interviews with Chad McC urdy, the dispatcherwho was assistingEd Ballingeron September 11, 2001, and the A CARS records of messages sent andreceived by EdBallinger on that day, United believes that during the time betweenapproximately 1319 Z and 1333 Z (9:19-9:33 eastern), Ed Ballinger was doing thefollowing: (1) Ed Ballinger was checking the status of his assigned flights from a printedout list of aircraft numbers by reviewing messages from the flights and confirmingthe

flights locations. As of 1319 Z, he began to send out a "beware any cockpit intrusion"message to his flights. That message was sent to Flight 93 at approximately 1323 Z. Amessage from Flight 93's Captainhad already been received by Ed Baliinger at 1321 Z.Mr. Ballinger continued to check on the status of his assigned flights by cross referencingthe printed list of flights with the messages received from those flights. He checked offeach individual flight on his list and its status with the assistance of Chad McCurdy. Inaddition to the message from Flight 93 stating "Ed cofirm [sic] latest mssg plz Jason1'sent at approximately 1326 Z, Mr. Ballinger received responsivemessages from 10 otherflights which either requested clarification about his initial "beware any cockpitintrusion" message or acknowledged receipt of such message. (2)Then, as a matter ofefficiency and speed, instead of sending individualresponses to the flights be receivedmessages from in response to his initial "beware any cockpit intrusion" message, EdBallinger changed the text and format of his initial message to read as his "high securityalert" message and sent this second message to his flights.


15/18

September 24, 2001

EdBal l inger CHIDD

M i k e Rarbw CHIDDMike Winter EXODD

September 1 1 . 2QOJ !Please accept this sincere expression of gratitude for the fine performanceyou turned induring th* disaster on that tragic day. Above all, you were affected most. At no time, liasanyone had to endure witnessing, over and over, on the overhead monitors, on newsbroadcasts, in newspapers and journals; the destruction of n flight for which they wereresponsible. Ed, as the events unfolded, you performed your job expertly and in amanner that even the 20/20 vision of hindsight, can't fine fault. I can't imagine thethoughts and emotions you feel being so deeply and personally involved with a tragedy ofsuch epic proportionsYour professionalism, skill and calm demeanor gave strength to those around you and toall the flight crews flying that day. Your contribution will never be .measured becausethere is no scale that can measure such a significant contribution, made under such tryingcircumstances.Thank you again.

Sincerely,

Joe VickcraManager-Domestic DD Ops.Cc: Personnel File


16/18

Ju ly 16,2004United Airline Inc.'s Tenth Index to the National Commission on Terrorist Attacks Upon the United States

C O N T A I N S SSIN O

YES

Y ES

N O

N O

D A T E A U TH O RGTE/Verizon

R ECIPIENT DESCRIPTIONSpreadsheet of informationconcerning Starfix calls fromUA Flight 175 and UA Fl ight93 on 9/1 1/01; created byGTE/Verizon and given toUnitedChart of ACARS MessagesFrom United Dispatch;Messages from Aircraft To EdBallinger and Chad McCurdy;and Messages To Flights 93Sorted B y Time From 1300-1408ZChart of ACARS MessagesTo/From Ed Ball inger an dChad McCurdy an d To/FromFlights 93/175 Sorted B y TimeFrom 1303-1406ZExplanation of SAMC PhoneRecords fo r Calls to UnitedW HQExplanation of Ed B allinger 'sCommunication with FlightsDuring Period From 1319-1333Z (9: 19-9:33 eastern)

B A TES N U MB ER SUASSI1 00036095

UASSI1 00036029-36090.04

UASSI1 00036090.05-36090.14

UASSI1 00036096

UASSI1 00036097


17/18


18/18

Description:-United Airlines-Flrte AttndntACCOUNT: 1500080556

CALL START TIMEDATE HH:MM ZONE/PHONE NUMBER SV CALL TY WINS ACCES-$ MIN-$ TAX-$ TOTAL-S AC/ID

11-Sep11-Sep11-Sep11-Sep11-Sep11-Sep11-Sep

8:32 INT9:31 ET9:35 ET9:35 ET9:35 ET8:52 ET8:56 ET

165063465411 650 634 65411 650 634 65411 650 634 65411 650 634 65411 650 634 654116506346541

VOVOVOVOVOVOVO

2172221

0000000

0.000.000.000.000.000.000.00

0000000

0.00 UA5X910.00 UA5X910.00 UA5X910.00 UA5X910.00 UA5X910.00 UA6X120.00 UA6X12

*CO=Data; DA^Data; FA=Fax; UF=Uplink Fax; UV=Uplink Voice **VO=Voice; FE=Fee for Additional Uplink Aircraft Number

UASSI100036095

Documents

T7 B18 UAL QFR Fdr- Entire Contents- Document Request and Question Responses 568