t Req Na Foundations

8/15/2019 t Req Na Foundations

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FoundationsCourse


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expectationsTo develop an understanding ofconcepts which serve as afoundation to understanding and

implementing Six SigmaAwareness with respect to origin andhistory of Six Sigma.

The utility and benefits

Introduction to Six Sigma asmethodology

The Six Sigma organization


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All Rights Reserved TreQna 2005

Contents What is a process?

Processes at different leve`ls

Process health indicators Measures

The dashboard

Baking better cakes DMAIC Conceptually

Six Sigma What, History, OrganizationalCharts


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All Rights Reserved TreQna 2005

ProcessesA process is a naturally occurring or designed sequence of steps or events which producessome outcome.

A step in a process is a specific task

The Baking Process

Pre-heatOven

Gatheringredients

Prepare BatterPrepare frosting

or icingBake batter in

Oven for xx mins.

Process Step 2Process Step 1 Process Step 3 Process Step 4 Process Step 5


5/12 All Rights Reserved TreQna 2005

ProcessesProcesses are critical constituents of any organization. When processes in an organizationare in sync and each process is performing efficiently and effectively then theorganization is working at its best performance.

In other words, to improve the performance of any organization, department or function youneed to improve the processes and ensure that all processes work in sync.

A basic organizational process

DevelopOrganizational

Goal

DevelopEmployees

Set team goalsProvide

resources andinfrastructure

MonitorPerformance andmake corrections

Process 2Process 1 Process 3 Process 4 Process 5

Leadership H. R Management Support / Enabling Operation / ProductionL0



Processes at different levelsProcesses are found at all levels of an organization. Processes may have sub processeswithin them and processes may come together to form a larger process

ScreenSourceIndent Interview Hire

Recruitment AdministrationEmployeeServices

BehaviouralTraining

L1

Processes are found at all levels of an organization. Processes may have sub processeswithin them and processes may come together to form a larger process

L2



ScreenSourceIndent Interview Hire

L2

Processes at different levels

L3

L4 Maybe, Need based



Is our process healthy?So you have a process in place, How do you know it works? Is it effective and is it efficient?

To determine if your process is working properly you should measureto see if eachprocess step is producing the right output.


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DashboardA set of metrics, that provide an instant summary of a processes health. Dashboards areusually implemented using graphs.

3%

5%4%

8%

2%

4%

7%

2%

Week1

Week2

Week3

Week4

Week5

Week6

Week7

Week8

93%

91%

94%96%

94%

88%

95%

92%

Week1

Week2

Week3

Week4

Week5

Week6

Week7

Week8

5568 65 66 76

5662 60

Week

1

Week

2

Week

3

Week

4

Week

5

Week

6

Week

7

Week

8

000 $

Customer Satisfaction ScoresCustomer Satisfaction ScoresWastageWastage

Overhead ExpenseOverhead Expense

The Dashboard is a key requirement inidentifying improvement opportunities for SixSigma Projects.

Without a dashboard you cant tell.



DMAIC?

Analyze

Measure

Define

Improve

Control

Practical Problem

Statistical Problem

Statistical Solution

Practical Solution

Define Whats the problem?

Measure Quantifying the problem

Analyze What causes the problem to occur?

Improve Finding a solution to the problem

Control Keeping the problem fixed

DMAIC is a Six Sigma methodology for improving existing processes.



Conceptual SummaryScreenSourceIndent Interview Hire

L2

93%91%

94%96%

94%

88%

95%

92%

Week

1

Week

2

Week

3

Week

4

Week

5

Week

6

Week

7

Week

8

6 Sigma Projects

AnalyzeMeasureDefine Improve Control

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t Req Na Foundations