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tion Teldio provides

soluTions ThaT improve cusTomer

care while decreasing operaTional cosTs.[ ]

Customer satisfaction is of prime concern in any hospitality institution, and with customer groups varying more today than ever before in terms of age and consuming behavior, tending to customer needs has never been more important. Fluctuating loyalty especially seen in Generations X and Y is but one of many concerns management must balance. Fortunately, the improvements in hospitality solutions targeting workflow management and integrated solutions make customized daily interactions embedded in the various business activities. The Teldio Application Suite targets stress points identified in key areas including employee communication and alarm management and notification to insure that customer satisfaction is always at the forefront of work processes. These applications provide an integrated solution that significantly reduces operational costs while increasing worker efficiency and ensuring guest and employee safety.

Solutions that always thinkof the customer first.

ApplicAtion Brief

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Information transfer to the right person and at the right time can mean the difference between an unhappy guest and a very satisfied customer. Teldio’s solutions for the hospitality segment strive to make communication and information flow seamless between workers and guests, providing important tools to surpass your customer satisfaction and brand loyalty objectives.The intelligent alarm management and notification system, ACS, significantly reduces the difficulty of assigning new tasks of varying importance to workers on the hotel floors. New tasks can be created directly from the web-based interface and sent automatically to the correct individual, based on employee schedules and competencies. Service call buttons are also great features that tie in with the ACS. These can be installed in key areas that are not continuously serviced to ensure that guests

are never left waiting. When a service call button is activated, staff are automatically informed of where their guests who require service are located, providing them with the necessary information to promptly respond to their request.Teldio’s RBX +Plus compliments the functionality provided by the ACS by enabling communication between MOTOTRBO radios and telephony. By enhancing the radios’ functionality, hotel guests can reach work teams such as Housekeeping or Maintenance directly on their radios simply by dialling their extension. RBX +Plus has also proven its necessity in hospitality environments by giving radio users the ability to follow-up with their supervisors or managers, whenever and wherever they may be. This virtually eliminates their need for alternative mobile devices, such as cell phones.

One of the most important sources of recurring service fees are mobile phones. The implementation of Teldio’s RBX +Plus, an advanced digital telephone interconnect, eliminates recurring cell phone costs while extending the corporate telephony network’s footprint to MOTOTRBO radios. Teldio’s intelligent telephone interconnect provides a long-term solution with no recurring costs, ensuring that the hotel or resort’s investment in its radio network is put to full use. In many hospitality installations of the RBX +Plus, ROI was reached in as little as 18 months. No other communication solution can provide the benefits of a private system connected to the corporate communication network, while being mindful of infrastructure costs and virtually eliminating recurring fees.

Cost reduction is also achieved with Teldio’s Alarm Control System. This application enables efficient and automatic alarm management and notification of disparate alarms sources throughout the hotel or resort complex via the existing communication infrastructure. By implementing this solution, management and supervisors are guaranteed that the correct individual will be contacted when an alarm or emergency situation presents itself, and that the event will never go unresolved. ACS is a great solution that bundles disparate alarm management systems and other alarm sources into one. This ensure that those who must be contacted in certain situations or for certain tasks always receive the information, directly on the media they use in their day to day activities

Because you look to reduce cost without compromising quality.

Because you strive for pristine customer satisfaction.

Several good reasons to integrate...

Because you strive for pristine customer satisfaction that reflects your brand’s quality and care, enable your employees to respond quickly and efficiently to urgent and everyday requests from your guests.

Because you tackle to keep operation costs to a minimum while providing priceless customer service, enhance your radio infrastructure and alarm management system to achieve this objective.

Teldio enables employees To

respond rapidly and efficienTly To

guesT requesTs.[ ]

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Because you look for efficiency in facilities and team management.In most hospitality establishments, the transfer of information between central control dispatching centers, such as the engineering control room and the front desk, is often inefficient, timely and dependant on human action. Teldio applications provide the bundled dynamic solution that is necessary to streamline alarm, task and information dispatching while ensuring accessibility to communication between the staff and mobile workforce. Teldio empowers mobile devices such as MOTOTRBO radios by automatically sending task and alarm notifications to the user handset via its ACS. When received, tasks and alarms are accepted or rejected directly from the radio. If the notification is rejected or ignored, it is automatically sent to another available resource based on worker schedules and competencies. For easy monitoring and management, a log is kept with all tasks and alarms that have been accepted, rejected, commenced and finished, and can easily be accessed via a web-browser anywhere on the LAN. The ACS Desktop Interface also enables workers stationed at these

key central centers to manually send tasks or messages of varying priority right from their web-browser directly to workers’ mobile devices. As such, workers have their tasks or actions prioritized, ensuring that all resources are used to their full potential. Complete connectivity between the radio network and telephony is achieved by implementing the Teldio RBX +Plus. This advanced telephone interconnect enables mobile teams to communicate with phone users at all time, making it possible to request more information from a supervisor, calling a third party distributor or alerting emergency services right from the MOTOTRBO handset. With Teldio’s enhanced MOTOTRBO radios and alarm management systems, security guards can leave their post to do their rounds and continue to receive alarm notifications and calls right to their handset. They are automatically notified when equipment malfunctions and can quickly respond to the call to reduce downtime and wasted resources.

All Teldio applications provide additional care and attention to those who are responsible for transmitting the services on which your brand is founded. A key example are customer service clerks and front desk receptionists who are often witness to dangerous or urgent situations. Panic buttons installed at their desk significantly decrease the time it takes for help to arrive. With Teldio’s ACS alarm notifications are automatically sent to security guards, which significantly reduce the complexity in communicating the event and the time it takes to respond. With the RBX +Plus, guards can then call for emergency help directly from their radio, wherever they are located within the radio network.

Many employees complete tasks that require additional monitoring. Security guards on their rounds, for example, are always in good hands with Centralized Lone Worker (CLW). By making sure of their wellbeing every few minutes, supervisors are assured that their employees have not encountered difficult situations, and do not require help from their colleagues. Teldio’s Indoor Positioning System (IPS) also provides rich and intelligent information by tracking Bluetooth devices throughout the facility. Ensuring the safety of security guards, grounds keepers or housekeepers becomes a simple task with IPS’ rich location-based data.

Because you don’t want to compromise your employees’ or guests’ safety.

and,

reliable alarm managemenT allows your

organizaTion To ensure ThaT alarms are responded

To by The righT people aT The righT Time.

[ ]Because you want to increase efficiency with how you manage your facilities and teams, enhance the tools that are already at your disposal by improving how teams communicate and receive information.

Because you would never want to compromise the safety of those who frequent your facilities, ensure that your employees are monitored by teldio’s intelligent applications and have the right tools to do their job.

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the company.located in the beautiful rolling countryside of cibolo canyons in south texas, the JW Marriott San Antonio Hill country resort is one of Marriott international’s newest properties. celebrating its grand opening in March 2010, the resort offers over 1,000 rooms, a conference center with 140,000 square feet of meeting space, a six-acre water park, 700-acre preserve, and a 36-hole tpc golf course.

the need.JW Marriott San Antonio strived to exceed its high standards for guest satisfaction by integrating its radio infrastructure to telephony and by maximizing its investment in its crM.

the Solution.the solution introduced MototrBo digital portable radios coupled with teldio’s rBX +plus. this provided radio users with an enhanced communication tool, enabling them to connect to the hotel’s telephone system and to outside lines.

JW Marriott San AntonioSan Antonio, tX

looking over practical applications.

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Grand Hyatt Hotel Melbourne, Australia

the company.the Grand Hyatt Hotel in Melbourne is a large five star luxury hotel, boasting 547 rooms and suites, conference facilities and a health centre. the hotel is supported by over 120 employees who work around the clock to ensure the hotel’s customer service is above par.

the need.the Grand Hyatt was looking to maximize its investment in communications and improve its employee efficiency and safety while using new and existing handheld devices.

the Solution. the combined solution introduced digital radios and the Alarm control System to the existing paging and mobile phones in use. Alarm control System automatically or manually dispatches resource Management and emergency alarms directly to handheld device of employees based on availability and job role.

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Digital radios can now communicate seamlessly with phones while having similar functionality found on a cellular device. RBX +Plus leverages existing radio and telephony infrastructure in a new way by giving customers the ability to truly control their mobile communications costs while providing remote workers with continuous connectivity. For example, RBX +Plus enables security guards to dial 911 directly from their MOTOTRBO radios, and allows shift supervisors to dial into a radio network’s talkgroup directly from a phone. General Managers can also easily reach their supervisors directly on their radio to speak privately. The flexibility that the RBX +Plus provides to the communication networks ensures that workers are always connected and that they can do more with their radios.

Unified communication Solution radio to radio recordingThe Teldio recording solution enables network administrators to record, log and playback any group call on MOTOTRBO two-way radio networks of any configuration. This solution allows users to record both Radio-to Radio and Phone-to-Radio conversations, making it easy to use revert back to the communication data for hands-on training exercises. R2R has also proven useful by enhancing audit trails with audio-data of radio to radio and phone to radio communications, and by increasing the accountability of workers with the review of the recorded data.

Applications to bundle...

Alarm Control System (ACS) can drastically raise the level of efficiency and safety in the workplace. It automatically dispatches safety and business critical alarms to MOTOTRBO digital radios and other mobile devices. This application provides the assurance that if an alarm is raised or a task created, ACS will immediately identify the available responsible employee based on schedule and competency, and escalate the alarm or task until it is acknowledged, resolved and closed. If an employee was to miss or ignore a notification, the next person in line best equipped to respond to the call would be notified and the alarm appropriately escalated until acknowledged. ACS is powerful in any hospitality setting as it streamlines the response line between alarm activation and reliable response.

intelligent Alarm notification

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The Centralized Lone Worker (CLW) module raises an alarm whenever a radio or mobile phone user does not respond to a regular safety check. These are sent automatically by the application at predefined time intervals. If an employee fails to respond to the alive check request within the allocated time frame, an emergency alarm is immediately raised to supervisors and/or response teams. Employees completing dangerous tasks inside the hotel or outside on the facility’s grounds, for example, now have the extra assurance that someone is looking out for their well-being. Supervisors will have the peace of mind that their employees are being monitored, wherever they may be.

centralized lone Worker

for a customized solution.

Indoor Positioning Solution (IPS) allows organizations to locate and track employees and assets using any Bluetooth device including MOTOTRBO radios equipped with a Bluetooth Adapter. IPS provides real-time location data of radio and mobile phone users using strategically placed Bluetooth beacons. IPS can be used in conjunction with ACS to trigger an alarm notification if a worker or asset enters or leaves predefined zones. It also complements CLW to provide location data of a worker in distress, as signaled by a panic alarm or non-response to an alive check. In hospitality establishments, IPS proves itself as a useful and reliable tool to reduce time inefficiencies and provide rich location-based data of remote workers.

Bluetooth indoor positioningThe Man Down Notifier (MDN) application monitors workers to identify if they have suffered a fall or accident. It does so by surveilling the radio’s accelerometer for a lack of movement, a horizontal tilt, or both. Its rich functionality, including calibration and pre-alarm configurable parameters, significantly reduce the number of false alarms. When triggered, MDN automatically dispatches a notification to the appropriate response group or individual by utilizing the ACS application platform.

Man Down notifier

390 March Road, Suite 110, Kanata, Ontario, K2K 0G7 Tel 613.271.5980 Fax 613.271.9828

www.teldio.com | sales@teldio.com

teldio ensures greater employee safety, security, and situational awareness by providing cost effective radio to telephony unified communications, alarm management and indoor positioning solutions. We have given ourselves the mandate of providing breakthrough solutions to integrate existing communication infrastructures. teldio solutions are also scalable, helping your communication network grow. How can we help your company? teldio employs a mix of highly skilled engineers and industry business veterans to tackle the most complex challenges faced in the two-way radio and alarm management markets. As such, teldio has become the bridge between mobile, telephony and alarm networks ensuring the maximization of communication technology investment by significantly reducing recurring costs.the company’s world headquarters are located in ottawa, canada with a regional office in cambridge, england and presence in the United States. combining its network of strategic partners, teldio has representation in over 90 countries across 6 continents.

About teldio.