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T he future of the industry is taking centre stage at our next Retail Banking Summit in Asia on 8-9 November 2017 in Singapore. This is
a third edition of the Summit that has now become a not-to-miss annual gathering for Asian bankers.
WHAT WILL WE DISCUSS? The need for the shift from ego-systems to eco-systems: Open Banking
The role of digital transformation in SME Banking: SME, credit scoring, credit risk management, credit bureau
Revamping the value proposition of wealth managers: Private banking, wealth management
Digital wallet - added-value services beyond basic payment: mobile money, payment gateways
The secrets to end-to-end digital onboarding and customer acquisition Bridging the capabilities gap in digital with
customer self-service, bots and analytic engines How new technologies are making their way in the
industry: artificial intelligence, blockchain, speech recognition, and augmented reality
This premier event is exclusive for Efma members and free of charge. Each member institution is allocated up to 5 seats for their senior executives to join the event. The Summit will take a look at how pioneering banks accross Asia Pacific are embracing the latest technology advances to make positive changes to the way they run their businesses.
ATTENDEES107
24
SPEAKERS
98%OF THE RESPONDENTS
FROM LAST YEAR’S EVENT RECOMMEND THIS EVENT
TO A COLLEAGUE
SINGAPORE
Get a feel of what to expect in 2017, with the info from last year’s event:
CO-HOSTING FINANCIAL INSTITUTION:
RETAIL BANKING SUMMIT IN ASIA
Singapore 8-9 NOVEMBER
#EfmaAsia17
8-9 NOVEMBER
2017
RETAIL BANKING SUMMIT IN ASIA SPEAKERSwww.efma.com/asia17
WHO IS SPEAKING AT THE EVENT?
Vincent BastidChief Executive Of�cerEfmaFrance
Sandeep LalHead of Digital, Consumer BankingGroup DBS Bank SingaporeSingapore
Amit AroraGlobal Head Digital ProgramsStandard Chartered BankSingapore
Paul CobbanChief Data & TransformationOf�cer DBS BankSingapore
Joël KornreichGroup CEOAlliance Bank Malaysia Berhad
Fahim uz ZamanGeneral Manager, Middle EastEfmaMiddle East
George BeattySenior Advisor, Asia Paci�cEfma
Neal CrossChief Innovation Of�cerDBS BankSingapore
Kaspar SitumorangExecutive Vice President ofDigital Center of Excellence BRIBank Rakyat Indonesia
Kanagasabapathy SurendranManaging Director& Head Digital BankingCIMBMalaysia
Alice FokCustomer Franchise DirectorCitibankSingapore
Alexander TrottFinancial Services PartnerAccentureHong Kong
Gürhan ÇamPresident & General Secretary ofInnovation Committee (Co-Mission)DenizBankTurkey
Jayash PatelHead of Liv. Digital BankEmirates NBDUAE
8-9 NOVEMBER
2017
RETAIL BANKING SUMMIT IN ASIA SPEAKERSwww.efma.com/asia17
Amran Bin HassanHead, Corporate Development& Innovation Maybank BerhadMalaysia
Miljan StamenkovicRegional Director APACBackbaseNetherlands
Christian RolandHead of TransformationFEVP TransformationSiam Commercial BankThailand
Daisuke OgawaDigital StrategistMizuho Financial GroupJapan
Kazuya SakakibaraExecutive Of�cerIT Strategy/Product DevelopmentJibun BankJapan
John BerryUK Regional ManagerEfmaUnited Kingdom
Supaneewan ChutrakulFirst Senior Vice PresidentRetail Business DivisionKasikornbank Thailand
Humphrey LaubscherSenior Product ManagerEmerging ProductsAustralia PostAustralia
Michael LorSenior Advisor, Asia Paci�c Efma
Dedy LimVice PresidentOCBC BankSingapore
Makoto ShibataPrincipal Analyst & Head of GlobalInnovation Team, Digital InnovationDivision Bank of Tokyo-MitsubishiUFJ Japan
M. Mudassar AqilChief Executive Of�cerFINCAPakistan
WHAT DELEGATES THOUGHT OF LAST YEAR’S EVENT?
It is valuable and good opportunity to learn and share knowledge experience among the banks and �nancial Industry.
Sutavadee Thongsiri, Team Executive,Information System Examination Dpt, Supervision Group, Bank of Thailand, Thailand
Wide range of topics and case studies from different regions, relevant to current market situations. Overall good.
Jiralug Vilainatre, VP of StrategicBranding and Advertising Division, Krungsri, Thailand
Pre conference lunch and networking11.30
Global trends in banking innovation
Opening Address
Vincent Bastid Chief Executive Of�cerEfma France
12.30
Innovation: the 2017 leading trends
Alexander Trott Financial Services PartnerAccenture Hong Kong
12.35
RETAIL BANKING SUMMIT IN ASIA PROGRAMMEwww.efma.com/asia17
8NOVEMBER
2017
Digital with a human touch Standard Chartered in digital A day without money New business models for connected customers
Amit Arora Global Head Digital ProgramsStandard Chartered Bank Singapore
13.05
What is digital transformation today?
Sandeep Lal Head of Digital, Consumer Banking GroupDBS Bank Singapore
13.30
Dialogue Session: Global trends in banking innovation
Sandeep Lal Head of Digital, Consumer Banking GroupDBS Bank Singapore
Amit Arora Global Head Digital ProgramsStandard Chartered Bank Singapore
Moderated by: Michael Lor Senior Advisor, Asia Paci�cEfma
13.55
Coffee break and networking14.15
The art of changing: from within and from outside Why we are doing it? What we are doing? How we are doing it?
Amran Bin Hassan Head, Corporate Development & Innovation Maybank Berhad Malaysia
14.40
Digital transformation: how can banks in Asia achieve it?
RETAIL BANKING SUMMIT IN ASIA PROGRAMMEwww.efma.com/asia17
8NOVEMBER
2017
From preference to passion for banking - building a lifestyle digital bank -Liv. Who the customer is over what they have Building ecosystem banking Challenging from within
Jayash Patel Head of Liv. Digital Bank Emirates NBD UAE
17.05
Digital transformation: the where, what and how Where: digital vision and strategy What: customer engagement and journeys How: the “hard and the soft” – technology and culture
Christian Roland Head of Transformation - FEVP Transformation Siam Commercial Bank Thailand
15.05
Dialogue Session: Digital transformation: how can banks in Asia achieve it?
Amran Bin Hassan Head, Corporate Development & InnovationMaybank Berhad Malaysia
Christian Roland Head of Transformation - FEVP TransformationSiam Commercial Bank Thailand
Miljan Stamenkovic Regional Director APACBackbase Netherlands
Moderated by: Michael Lor Senior Advisor, Asia Paci�cEfma
15.55
Coffee break and networking16.15
Next level mobile banking
Miljan Stamenkovic Regional Director APAC Backbase Netherlands
15.30
Omnichannel strategies and sales through digital channels: perspectives for Asia
Digital Sales Enablement Program
Kanagasabapathy Surendran Managing Director & Head Digital Banking CIMB Malaysia
16.40
Dialogue Session: Omnichannel strategies and sales through digital channels:
Jayash Patel Head of Liv. Digital BankEmirates NBD UAE
Kanagasabapathy Surendran Managing Director & Head Digital BankingCIMB Malaysia
Moderated by: Michael Lor Senior Advisor, Asia Paci�cEfma
17.30
RETAIL BANKING SUMMIT IN ASIA PROGRAMMEwww.efma.com/asia17
9NOVEMBER
2017
Big data, analytics and generating new revenue streams: what is the way forward for Asian banks?
Rome wasn’t built in a day: Successful big data transformations don’t happen overnight How can they start their transformation programme? What do they need to be mindful of? Is focusing entirely on the data they have the answer?
Paul Cobban Chief Data & Transformation Of�cerDBS Bank Singapore
9.00
Welcome coffee and networking08.30
Dialogue with DMI award winners
Dialogue Session: Big data analytics and generating new revenue streams: what is the way forwardfor Asian banks?
Paul Cobban Chief Data & Transformation Of�cerDBS Bank Singapore
Gürhan Çam President & General Secretary of Innovation Committee (Co-Mission)DenizBank Turkey
Moderated by: John Berry UK Regional ManagerEfma United Kingdom
9.50
Panellists:
Moderated by: Divyesh Vithlani Managing Director Financial ServicesAccenture Singapore
Amran Bin Hassan Head, Corporate Development & InnovationMaybank Berhad Malaysia
Dedy Lim Vice PresidentOCBC Bank Singapore
Neal Cross Chief Innovation Of�cerDBS Bank Singapore
10.10
Coffee break and networking10.40
New species Digisapiens: some hints from DenizBank for reaching them! Digisapien FinTech banking IoT banking Ecosystem banking DenizBank innovation culture
Gürhan Çam President & General Secretary of Innovation Committee (Co-Mission)DenizBank Turkey
9.25
RETAIL BANKING SUMMIT IN ASIA PROGRAMMEwww.efma.com/asia17
9NOVEMBER
2017
Dialogue Session: Digital transformation of SME banking business: lessons to be learned by Asia
Joël Kornreich Group CEOAlliance Bank Malaysia Berhad
Supaneewan Chutrakul First Senior Vice President - Retail Business DivisionKasikornbank Thailand
Moderated by: John Berry UK Regional ManagerEfma United Kingdom
11.55
Digital transformation of SME banking business: lessons to be learned by Asia
The SME future platform
Supaneewan Chutrakul First Senior Vice President - Retail Business DivisionKasikornbank Thailand
11.30
Lunch and networking12.15
Using customer-centric innovation to deliver fast, simple and responsive solutions Alliance Bank’s journey in using innovation to deliver fast, simple and responsive solutions that are aligned to our customers’ best interests
Joël Kornreich Group CEO Alliance Bank Malaysia Berhad
11.05
Case study on building a new Corporate Innovation Lab inside top 4 Australian banks- Lessons learnt from setting the wrong corporate innovation metrics and how to set the right ones- Lessons learnt from implementing innovation frameworks but hiring the wrong people to implement it- Lean startup, design thinking and agile software development to work in a low cost but high learn environment
Humphrey Laubscher Senior Product Manager Emerging ProductsAustralia Post Australia
13.40
Fintechs, APIs and the new world of open banking: How to do it right?
Defining banking through open API architecture and digital partnerships Banks will have to reinvent how they work and what they deliver due to shift in consumers' behaviour paradigm. Need of building a business that is forward-compatible by accelerating investments in new digital ecosystem. Open API architecture and collaboration with FinTech companies and consumer brands across the globe, to further accelerate innovative client management and banking services.
Alice Fok Customer Franchise DirectorCitibank Singapore
13.15
RETAIL BANKING SUMMIT IN ASIA PROGRAMMEwww.efma.com/asia17
9NOVEMBER
2017
Digitalize BRI core in micro & consumer business Empowering Account Officer (Mantri) / Micro Loan Officer Customer Centric Approach by Simplifying & Re-Engineering Business Process in Loan Processing. Integrating Partner Ecosystem.
Kaspar Situmorang Executive Vice President of Digital Center of Excellence BRIBank Rakyat Indonesia
14.25
SimSim: a radical new design for the 21st Century Free payments are the catalyst to fundamentally change how we consume financial services Platform design with a social hook for viral effect Incumbent banks are at an inherent disadvantage due to their vested interests in the status quo
M. Mudassar Aqil Chief Executive Of�cer FINCA Pakistan
14.50
Coffee break and networking15.35
Dialogue Session: Discovering and targeting new customer segments
M. Mudassar Aqil Chief Executive Of�cerFINCA Pakistan
Kaspar Situmorang Executive Vice President of Digital Center of Excellence BRIBank Rakyat Indonesia
Moderated by: Fahim uz Zaman General Manager, Middle EastEfma Middle East
15.15
Dialogue Session: FinTechs, APIs and new world of open banking: how to do it right?
Humphrey Laubscher Senior Product Manager Emerging ProductsAustralia Post Australia
Alice Fok Customer Franchise DirectorCitibank Singapore
Moderated by: George Beatty Senior Advisor, Asia Paci�cEfma
14.05
Discovering and targeting new customer segments
RETAIL BANKING SUMMIT IN ASIA PROGRAMMEwww.efma.com/asia17
9NOVEMBER
2017
Dialogue Session: Artificial intelligence, robotics and machine learning: what is in for banks in Asia?
Makoto Shibata Principal Analyst & Head of Global Innovation TeamDigital Innovation Division Bank of Tokyo-Mitsubishi UFJ Japan
Daisuke Ogawa Digital StrategistMizuho Financial Group Japan
Neal Cross Chief Innovation Of�cerDBS Bank Singapore
Moderated by: John Berry UK Regional ManagerEfma United Kingdom
16.50
Wrap-up Session
George Beatty Senior Advisor, Asia Paci�cEfma
17.10
End of conference17.25
Artificial intelligence, robotics and machine learning: what is in for banks in Asia?
Innovation with MUFG Open innovation by MUFG FX rate prediction with AI Other Jibun Bank cases
Makoto Shibata Principal Analyst & Head of Global Innovation TeamDigital Innovation Division Bank of Tokyo-Mitsubishi UFJ Japan
Kazuya Sakakibara Executive Of�cer, IT Strategy/Product DevelopmentJibun Bank Japan
16.00
Mizuho and Japan's overall approach to blockchain/DLT Our notable blockchain/DLT cases especially collaboration with our corporate customers Visions and next step for integrating blockchain/DLT into actual business
Daisuke Ogawa Digital Strategist Mizuho Financial Group Japan
16.25
8-9 NOVEMBER
2017
DATESRetail Banking Summit in Asia 2017 will begin at noon on Wednesday 8 November 2017 and will end on Thursday 9 November 2017 around 17.00.
LANGUAGES All sessions will be held in English ACCOMMODATIONEach participant must pay the cost of his or heraccommodation directly to the hotel beforedeparture.
LOCATION Day 1 at Grand Copthorne Waterfront hotel392 Havelock RoadSingapore 169663
Day 2 at DBS Bank12 Marina Boulevard Marina Bay Financial CentreTower 3Singapore 018982
REGISTRATION The registration covers participation in the Summit, documents, lunches and coffee breaks. Since our places are limited, we would seek your co-operation in letting us know at least one month in advance if you are cancelling your participation.
DATE SIGNATURE
REGISTRATION FEE
Efma l 10 Boulevard Haussmann l 75009 Paris l France l Tel: + 33 1 47 42 52 72 l Fax: + 33 1 47 42 56 76 l www.efma.com APE: 8230Z l VAT ID: FR 38 313 062 788 l Efma sarl company with registered capital of EUR 15,000 l RC Paris 313 062 788In accordance with Article 27 of the law on the processing of personal data of 6.1.78, the information which you are requested to provide is necessary to enable us to process your registration and is intended for Efma’s services. You may access this information and request that it be rectified if necessary.
FREE for Efma members Note that each Efma member has been allocated up to 5 free passes
Please send this registration form by email at [email protected] or fax +33 1 47 42 56 76
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PRACTICAL INFORMATION
All registrations are strictly individual.
FREE FOR EFMA MEMBERS
FREE & RESERVED FOR EFMA MEMBERS Want to become an Efma member & attend free of
charge? Contact [email protected]
RETAIL BANKING SUMMIT IN ASIA REGISTRATION FORMwww.efma.com/asia17
