TARGET CORPORATI

ON

By: Christopher HossonBethsaida Perez

MISSION STATEMENT

Our mission is to make Target the preferred shopping destination for our guests by delivering outstanding value, continuous innovation and an exceptional guest experience by consistently fulfilling our Expect More. Pay Less.® brand promise.

To support our mission, we are guided by our commitments to great value, the community, diversity and the environment.

Human Resource Policies

Customer Service

Help the community and

environment

Training of employeesDiversity

Performance Management

HUMAN RESOURCE- CUSTOMER SERVICE

CustomerGood

customer service

Customer Loyalty

COMMUNITY HELP & ENVIRONMENTAL SUSTAINABILITY

Target donates 5% of its’ profits to the local community

TRAINING EMPLOYEES

•When hiring Managers- individuals that have college degrees•Lower positions- high school•When hired- 90 full days of training •Why training? Prepares the employee in technical knowledge and skills that are needed.

DIVERSITY Hires different ages, religion, race, gender,

ethnicity, sexual orientation, language, physical ability, family education and life experiences.

PERFORMANCE MANAGEMENT

Feedback

Motivation

Good performance

CRITICISM- CUSTOMER SERVICE

• Customer Service lets consumer know how important he/she is for the company•Builds loyalty•Customer evaluates Target’s customer service and lets the company know how well they are doing their job

CRITICISM- CUSTOMER SERVICE

Builds better relationships with customers

Attracts new customers

Target increases business with existing customers

Gains loyalty from current customers

CRITICISM- HELPING THE LOCAL COMMUNITY

Target Supports Local Community

Better education and better after school programs

for children

Better future

CRITICISM- TRAINING EMPLOYEES

Why does Target’s training take so long?

1) Organizational Socialization

CRITICISM- DIVERSITY

What areas of this company has diversity been an asset?

1) In customer service2) Employee development

CRITICISM- PERFORMANCE MANAGEMENT

1)Breaks down its individual job to point and provides the employee with the type of expectations that are required to have when working at target. 2)By having evaluation of employees, Target is allowed to see what parts need improvement in its employees.

OUR SUGGESTIONS FOR TARGET

1.Change the Diversity Policy

2.Community Policy3.Training Policy