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System Storage Productivity CenterVersion 1 Release 5
User's Guide
SC27-2336-05
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System Storage Productivity CenterVersion 1 Release 5
User's Guide
SC27-2336-05
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Note:Before using this information and the product it supports, read the information in “Safety and environmental notices” onpage xi and “Notices” on page 203.
This edition applies to Version 1, Release 5 of IBM System Storage Productivity Center (SC27-2336-05) and to allsubsequent releases and modifications until otherwise indicated in new editions.
This edition replaces SC27-2336-04.
© Copyright IBM Corporation 2007, 2010.US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contractwith IBM Corp.
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Contents
Figures . . . . . . . . . . . . . . vii
Tables . . . . . . . . . . . . . . . ix
Safety and environmental notices . . . xiSafety information . . . . . . . . . . . . xiNotices and statements in this document . . . . xiiiSafety notices . . . . . . . . . . . . . xivUnited Kingdom telecommunications safetyrequirement . . . . . . . . . . . . . . xixOther safety information . . . . . . . . . . xix
Preface . . . . . . . . . . . . . . xxiWho should read this guide . . . . . . . . xxiPublications . . . . . . . . . . . . . . xxii
Accessing publications online . . . . . . . xxiiIBM Redbooks. . . . . . . . . . . . xxivTranslated publications . . . . . . . . . xxivOrdering publications . . . . . . . . . xxivProviding feedback about publications. . . . xxiv
Conventions used in this guide . . . . . . . xxv
New for IBM System StorageProductivity Center Version 1.5 . . . xxvii
New for System Storage ProductivityCenter Version 1.4.0.1 . . . . . . . xxxi
Chapter 1. Overview . . . . . . . . . 1SSPC manages devices with Tivoli StorageProductivity Center . . . . . . . . . . . . 2
Configure devices for monitoring by using TivoliStorage Productivity Center . . . . . . . . 3Start GUIs and applications on devices by usingTivoli Storage Productivity Center . . . . . . 4Collect data from devices by using Tivoli StorageProductivity Center . . . . . . . . . . . 5Monitor devices by using Tivoli StorageProductivity Center . . . . . . . . . . . 7Analyze storage resources with reports from TivoliStorage Productivity Center . . . . . . . . 8
SSPC manages System Storage DS8000 . . . . . 9SSPC manages System Storage SAN VolumeController . . . . . . . . . . . . . . . 10SSPC manages Storwize V7000 . . . . . . . . 11SSPC manages DS3000, DS4000, and DS5000 . . . 13SSPC is installed with DS CIM agent managementcommands. . . . . . . . . . . . . . . 14SSPC offers continuous availability and disasterrecovery through Tivoli Storage Productivity Centerfor Replication . . . . . . . . . . . . . 14Overview of installing and configuring SSPC . . . 15System Storage Productivity Center options . . . 16System Storage Productivity Center packages . . . 18
Identifying responsibilities for maintaining,upgrading, and configuring the SSPC server . . . 23SSPC desktop. . . . . . . . . . . . . . 24Accessing the System Storage Productivity Centeronline help . . . . . . . . . . . . . . 25Searching the information center . . . . . . . 25
Chapter 2. Planning . . . . . . . . . 27Planning work sheet . . . . . . . . . . . 27Web browsers . . . . . . . . . . . . . 30
Understanding browser requirements for DS8000Storage Manager . . . . . . . . . . . 31Microsoft Phishing Filter . . . . . . . . . 32
User roles for Tivoli Storage Productivity Center . . 32Initial tasks for installing and configuring SSPC . . 33
Chapter 3. Setting up the SSPC server 37Introduction . . . . . . . . . . . . . . 37Prerequisites . . . . . . . . . . . . . . 38For the customer: preparing for the installation . . 38For the IBM service representative: installing thehardware . . . . . . . . . . . . . . . 39For the IBM service representative: configuring theoperating system . . . . . . . . . . . . 42For the IBM service representative: completing theinitial configuration tasks . . . . . . . . . . 44For the IBM service representative: completing theinstallation . . . . . . . . . . . . . . 46For the IBM service representative: testing theinstallation . . . . . . . . . . . . . . 46Turning the SSPC server on and off . . . . . . 47
Chapter 4. Configuring SSPC forDS8000 . . . . . . . . . . . . . . 49Preparing your browser . . . . . . . . . . 49Starting and logging on to Tivoli StorageProductivity Center. . . . . . . . . . . . 50Configuring Tivoli Storage Productivity Center forDS8000 . . . . . . . . . . . . . . . . 51
Adding a DS8000 server by using the ConfigureDevices wizard . . . . . . . . . . . . 51Running a probe job to collect DS8000 data. . . 54Accessing the DS8000 GUI through Tivoli StorageProductivity Center. . . . . . . . . . . 55
Completing the configuration . . . . . . . . 55
Chapter 5. Configuring SSPC for SANVolume Controller or Storwize V7000. . 57Preparing your browser . . . . . . . . . . 57Starting and logging on to Tivoli StorageProductivity Center. . . . . . . . . . . . 58Configuring Tivoli Storage Productivity Center forSAN Volume Controller or Storwize V7000 . . . . 59
© Copyright IBM Corp. 2007, 2010 iii
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Adding a SAN Volume Controller or StorwizeV7000 cluster by using the Configure Deviceswizard . . . . . . . . . . . . . . . 59Running a probe job to collect SAN VolumeController or Storwize V7000 data . . . . . . 63
Completing the configuration . . . . . . . . 64
Chapter 6. Configuring SSPC forDS3000, DS4000, and DS5000 . . . . . 67Preparing your browser . . . . . . . . . . 67Starting and logging on to Tivoli StorageProductivity Center. . . . . . . . . . . . 68Configuring Tivoli Storage Productivity Center forDS3000, DS4000, or DS5000 . . . . . . . . . 69
Adding a DS3000, DS4000, or DS5000 server byusing the Configure Devices wizard . . . . . 69Running a probe job to collect DS3000, DS4000,or DS5000 data . . . . . . . . . . . . 72
Accessing the DS3000, DS4000, or DS5000 GUIthrough Tivoli Storage Productivity Center . . . . 73Completing the configuration . . . . . . . . 74
Chapter 7. Tivoli Storage ProductivityCenter Basic Edition . . . . . . . . . 77Viewing storage systems with the topology viewer 77Accessing reports about storage resources . . . . 81
Chapter 8. Configuring SSPC to copydata with Tivoli Storage ProductivityCenter for Replication . . . . . . . . 85Adding the IP address to the trusted zone . . . . 86Starting the GUI for Tivoli Storage ProductivityCenter for Replication . . . . . . . . . . . 86Creating a FlashCopy session and adding copy sets 87
Chapter 9. Additional configuration forSystem Storage Productivity Center . . 93Adding user IDs to SSPC . . . . . . . . . . 93Configuring Tivoli Storage Productivity Center froma remote system . . . . . . . . . . . . . 95Enabling a non-Administrator user ID to create abackup image . . . . . . . . . . . . . 97Starting management commands for the DS CIMagent . . . . . . . . . . . . . . . . 98Establishing remote access to other server hostsystems. . . . . . . . . . . . . . . . 98Creating additional storage . . . . . . . . . 99
Prerequisites and tasks . . . . . . . . . 100Moving the Tivoli Storage Productivity Centerdatabase . . . . . . . . . . . . . . 101
Chapter 10. Managing System StorageProductivity Center . . . . . . . . . 107Managing storage systems by using elementmanagers. . . . . . . . . . . . . . . 107
Providing credentials to access the DS8000server . . . . . . . . . . . . . . . 109
CIM object manager . . . . . . . . . . . 109Single sign-on . . . . . . . . . . . . . 110
Selecting the user authentication method to usewith single sign-on . . . . . . . . . . 110Changing the user authentication method . . . 110Changing the LTPA token expiration for singlesign-on . . . . . . . . . . . . . . 124
Launch and launch-in-context . . . . . . . . 124Configuring Tivoli Storage Productivity Center forDS8000 LDAP authentication . . . . . . . . 125Configuring SSPC for Remote Desktop connection 129Maintaining user IDs and passwords . . . . . 129Verifying the version of Tivoli Storage ProductivityCenter . . . . . . . . . . . . . . . . 131Verifying the version of System StorageProductivity Center . . . . . . . . . . . 133Verifying the version of DS Storage Manager . . . 133Running the Java Web Start version of DS StorageManager 10.70 on AIX . . . . . . . . . . 133
Chapter 11. Upgrading the features ofIBM System Storage ProductivityCenter . . . . . . . . . . . . . . 135Adding an installation license . . . . . . . . 135Upgrading Tivoli Storage Productivity Center . . 136
Updating storage system credentials. . . . . 138Upgrading DS8000 Storage Manager . . . . . 141Upgrading Tivoli Storage Productivity Center forReplication . . . . . . . . . . . . . . 141
Upgrading to the Two Site or Three SiteBusiness Continuity license . . . . . . . . 141
Upgrading the DSCIMCLI . . . . . . . . . 142Upgrading the DS Storage Manager . . . . . . 142
Chapter 12. Backing up andrecovering the SSPC system. . . . . 143Backing up the SSPC system . . . . . . . . 143Recovering the SSPC system . . . . . . . . 144
Manually setting up the LSI MegaRAIDSAS-MFI BIOS Utility . . . . . . . . . 144Recovering the SSPC system if you backed it up 146Recovering the SSPC image if you did not backit up . . . . . . . . . . . . . . . 149
Backing up the Tivoli Storage Productivity Centerdatabase . . . . . . . . . . . . . . . 151Backing up and recovering Tivoli StorageProductivity Center for Replication . . . . . . 152
Chapter 13. Troubleshooting SSPC 153Subscribing to technical support websites . . . . 153Support websites . . . . . . . . . . . . 153Documentation . . . . . . . . . . . . . 155Before you call . . . . . . . . . . . . . 156Customer support for SSPC . . . . . . . . 157Contacting the IBM Support Center . . . . . . 158Taiwan contact information. . . . . . . . . 159Troubleshooting Tivoli Storage Productivity Centerproblems . . . . . . . . . . . . . . . 159
Appendix A. Licenses for TivoliStorage Productivity Center . . . . . 161
iv IBM System Storage Productivity Center: User's Guide
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Appendix B. Reference information 167TCP/IP ports used by the Tivoli StorageProductivity Center family . . . . . . . . . 167Understanding Internet Protocol Version 6 support 171
IPv6 considerations in Tivoli StorageProductivity Center . . . . . . . . . . 173
For the customer: activating the MicrosoftWindows license . . . . . . . . . . . . 174Getting security updates to the Windows operatingsystem . . . . . . . . . . . . . . . 174
Getting security updates through the Internet 175Getting security updates outside of the Internet 175
Appendix C. Troubleshooting topics 177Error message: GUI8333E Failed to log on toDS8000 Element manager . . . . . . . . . 177Cannot save audit logs to System StorageProductivity Center . . . . . . . . . . . 178Installing the DS Storage Manager GUI fails usingthe Firefox browser . . . . . . . . . . . 178Tivoli Productivity Center for Replication Addstorage subsystem button is disabled . . . . . 179Multiple warning windows when accessing JavaWeb Start. . . . . . . . . . . . . . . 180Prompt to download a .jnlp file . . . . . . . 180Prompt to download and not run a .jnlp file . . . 180Configuration fails or performance monitor timesout for DS4000 or DS5000 . . . . . . . . . 181Firefox browser does not respond to commands 182Logon to Tivoli Integrated Portal console failsusing LDAP user ID . . . . . . . . . . . 182Wrong adapter associated with IP address for SSPCserver . . . . . . . . . . . . . . . . 183Tivoli Integrated Portal service does not stop . . . 183Determining the state of the HBA and its ports . . 185
Appendix D. Installing SSPCcomponents . . . . . . . . . . . . 189Installing SSPC . . . . . . . . . . . . . 189Installing Storage Resource agents . . . . . . 189
Appendix E. Uninstalling SSPCcomponents . . . . . . . . . . . . 191
Uninstalling DS Storage Manager. . . . . . . 191
Appendix F. Types of data replication 193
Appendix G. Evaluating the TivoliStorage Productivity Center forReplication (try and buy) product. . . 199
Appendix H. Accessibility features forTivoli Storage Productivity Center . . 201
Notices . . . . . . . . . . . . . . 203Trademarks . . . . . . . . . . . . . . 205Important notes . . . . . . . . . . . . 205Particulate Contamination . . . . . . . . . 206Electronic emission notices . . . . . . . . . 207
Federal Communications Commission statement 207Industry Canada compliance statement . . . . 207Australia and New Zealand Class A Statement 207European Union Electromagnetic CompatibilityDirective . . . . . . . . . . . . . . 207Germany Electromagnetic compatibilitydirective . . . . . . . . . . . . . . 208Japan Voluntary Control Council for Interference(VCCI) Class A Statement . . . . . . . . 209Japan Electronics and Information TechnologyIndustries Association (JEITA) Statement (lessthan or equal to 20 A per phase) . . . . . . 209Korean Communications Commission (KCC)Class A Statement . . . . . . . . . . . 209People's Republic of China Class A ElectronicEmission statement . . . . . . . . . . 210Russia Electromagnetic Interference (EMI) ClassA Statement . . . . . . . . . . . . . 210Taiwan Class A compliance statement . . . . 210
Glossary . . . . . . . . . . . . . 211
Index . . . . . . . . . . . . . . . 217
Contents v
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vi IBM System Storage Productivity Center: User's Guide
Figures
1. Front view of the System Storage ProductivityCenter server . . . . . . . . . . . . 1
2. Overview of System Storage ProductivityCenter. . . . . . . . . . . . . . . 2
3. Overview of installing and configuring SystemStorage Productivity Center . . . . . . . 16
4. The IBM System Storage Productivity Center2805-MC5 . . . . . . . . . . . . . 37
5. Front view of the SSPC 2805-MC5 server 396. Rear view of the SSPC 2805-MC5 server 397. Front view of the SSPC 2805-MC5 server 488. Welcome to the IBM Tivoli Storage
Productivity Center panel. This panel provideslinks to commonly used Tivoli StorageProductivity Center tasks. . . . . . . . . 51
9. Welcome to the IBM Tivoli StorageProductivity Center panel. This panel provideslinks to commonly used Tivoli StorageProductivity Center tasks. . . . . . . . . 59
10. Welcome to the IBM Tivoli StorageProductivity Center panel. This panel provideslinks to commonly used Tivoli StorageProductivity Center tasks. . . . . . . . . 69
11. Icons that represent storage systems in thetopology overview . . . . . . . . . . 77
12. Identifying the storage systems in the topologyviewer . . . . . . . . . . . . . . 78
13. Storage system environment for DS8000 7914. Number of disks, pools, and volumes in each
extent pool . . . . . . . . . . . . . 79
15. Individual disks, pools, volumes, andcorrelated disks in the storage environment forthe selected DS8000 . . . . . . . . . . 80
16. Relationship of a disk or volume to a storagepool . . . . . . . . . . . . . . . 80
17. Generating a report about the environment ofthe storage system . . . . . . . . . . 81
18. Launch points in Tivoli Storage ProductivityCenter for Replication . . . . . . . . . 87
19. How a FlashCopy session works . . . . . 8720. Adding a new user to SSPC . . . . . . . 9321. Element Manager tab in the Configuration
Utility . . . . . . . . . . . . . . 10822. Selecting local operating system . . . . . 11323. Configuring local operating system . . . . 11424. Selecting local operating system for available
realm definition . . . . . . . . . . . 11425. Selecting Federated repositories . . . . . 11726. Manage repositories . . . . . . . . . 11827. Adding a new repository. . . . . . . . 11828. Enter values for a new repository . . . . . 11929. Add base entry to realm . . . . . . . . 12030. Enter values for a new repository continued 12131. Configuring Federated repository . . . . . 12232. Configuring Federated repository continued 12233. Update Storage Subsystem Credentials panel 13834. Front view of the SSPC 2805-MC5 . . . . 14735. Front view of the SSPC 2805-MC5 . . . . 14936. Front view of the SSPC 2805-MC5 . . . . 150
© Copyright IBM Corp. 2007, 2010 vii
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viii IBM System Storage Productivity Center: User's Guide
Tables
1. Locations of publications for System StorageProductivity Center and related products . . xxii
2. Storage devices and their element managers 43. Methods by which Tivoli Storage Productivity
Center Basic Edition collects data . . . . . 74. Licenses offered by Tivoli Storage Productivity
Center for Replication . . . . . . . . . 155. Finding the right solution to your
storage-management needs . . . . . . . 186. Comparison of function of the IBM Tivoli
Storage Productivity Center Basic Edition tothe IBM Tivoli Storage Productivity CenterStandard Edition . . . . . . . . . . . 22
7. Accessing online help from the SSPC desktop 258. EIA location of the SSPC server and the
keyboard video mouse unit . . . . . . . 279. Computer name . . . . . . . . . . . 28
10. Customer passwords . . . . . . . . . 2811. IP addresses and host name . . . . . . . 2912. Fully qualified host name . . . . . . . . 2913. Worldwide port name information . . . . . 2914. Device information for IBM System Storage
DS8000 . . . . . . . . . . . . . . 3015. Device information for IBM System Storage
SAN Volume Controller . . . . . . . . 3016. Device information for IBM Storwize V7000 3017. Initial tasks to complete for configuring SSPC 3318. Other optional configuration tasks for SSPC 3519. Cabling the SSPC server . . . . . . . . 4020. LEDs on the host bus adapter . . . . . . 4221. Reports available for IBM Tivoli Storage
Productivity Center Basic Edition . . . . . 82
22. Roles and authorization levels . . . . . . 9423. Moving files and directories from the local
disk on SSPC to the storage system oradditional hard-disk drive . . . . . . . 103
24. Changing the location of the Tivoli StorageProductivity Center database in the propertiesfile for the Installer/Uninstaller Wizard . . . 105
25. Available functions in each Tivoli StorageProductivity Center license . . . . . . . 161
26. Available reports in each IBM Tivoli StorageProductivity Center license . . . . . . . 164
27. License upgrade scenarios for IBM TivoliStorage Productivity Center . . . . . . . 166
28. TCP/IP ports used by Tivoli StorageProductivity Center . . . . . . . . . 167
29. Other TCP/IP ports used by Tivoli StorageProductivity Center . . . . . . . . . 169
30. TCP/IP ports used by Tivoli StorageProductivity Center for Replication forincoming communication . . . . . . . 170
31. TCP/IP ports used by Tivoli StorageProductivity Center for Replication foroutgoing communication. . . . . . . . 170
32. IPv6 communication for internal TivoliStorage Productivity Center components . . 171
33. LEDs on the host bus adapter . . . . . . 18534. Types of data replication offered by Tivoli
Storage Productivity Center for Replication . 19335. Limits for particulates and gases . . . . . 206
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x IBM System Storage Productivity Center: User's Guide
Safety and environmental notices
Be sure to read all caution and danger statements in this document before usingthis product. Read any additional safety information that comes with the server oroptional device before you install the device. The environmental notices that applyto this product are provided in the IBM Environmental Notices and User Guide,Z125-5823. This guide is located on the IBM System Storage Productivity CenterDocumentation CD.
Safety informationBefore installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
© Copyright IBM Corp. 2007, 2010 xi
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
xii IBM System Storage Productivity Center: User's Guide
Notices and statements in this documentYou can locate the translated version of any safety notice or statement in thisdocument.
Important:
Each caution and danger statement in this document is labeled with a number.This number is used to cross reference an English-language caution or dangerstatement with translated versions of the caution or danger statement in themultilingual IBM® Safety Information document which is located on thedocumentation CD that came with the product.
For example, if a caution statement is labeled “Statement 1,” translations for thatcaution statement are in the IBM Safety Information document under “Statement 1.”
Be sure to read all caution and danger statements in this document before youperform the procedures. Read any additional safety information that comes withthe server or optional device before you install the device.
The following notices and statements may be used in this document:v Attention: These notices indicate potential damage to programs, devices, or data.
An attention notice is placed just before the instruction or situation in whichdamage could occur.
v Caution: These statements indicate situations that can be potentially hazardousto you. A caution statement is placed just before the description of a potentiallyhazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal orextremely hazardous to you. A danger statement is placed just before thedescription of a potentially lethal or extremely hazardous procedure step orsituation.
Safety and environmental notices xiii
Safety noticesStatement 1
DANGER
Electrical current from power, telephone, and communication cables ishazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,maintenance, or reconfiguration of this product during an electrical storm.
v Connect all power cords to a properly wired and grounded electrical outlet.
v Connect to properly wired outlets any equipment that will be attached tothis product.
v When possible, use one hand only to connect or disconnect signal cables.
v Never turn on any equipment when there is evidence of fire, water, orstructural damage.
v Disconnect the attached power cords, telecommunications systems,networks, and modems before you open the device covers, unlessinstructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table wheninstalling, moving, or opening covers on this product or attached devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
xiv IBM System Storage Productivity Center: User's Guide
Statement 2
CAUTION:When replacing the lithium battery, use only IBM Part Number 33F8354 or anequivalent type battery recommended by the manufacturer. If your system has amodule containing a lithium battery, replace it only with the same module typemade by the same manufacturer. The battery contains lithium and can explode ifnot properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3
CAUTION:When laser products (such as CD-ROMs, DVD drives, fiber optic devices, ortransmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product couldresult in exposure to hazardous laser radiation. There are no serviceable partsinside the device.
v Use of controls or adjustments or performance of procedures other than thosespecified herein might result in hazardous radiation exposure.
Safety and environmental notices xv
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode.Note the following.
Laser radiation when open. Do not stare into the beam, do not view directlywith optical instruments, and avoid direct exposure to the beam.
Statement 4
≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)
CAUTION:Use safe practices when lifting.
xvi IBM System Storage Productivity Center: User's Guide
Statement 5
CAUTION:The power control button on the device and the power switch on the powersupply do not turn off the electrical current supplied to the device. The devicealso might have more than one power cord. To remove all electrical current fromthe device, ensure that all power cords are disconnected from the power source.
Statement 6
CAUTION:Do not place any objects on top of a rack-mounted device unless thatrack-mounted device is intended for use as a shelf.
Statement 8
CAUTION:Never remove the cover on a power supply or any part that has the followinglabel attached.
Hazardous voltage, current, and energy levels are present inside any componentthat has this label attached. There are no serviceable parts inside thesecomponents. If you suspect a problem with one of these parts, contact a servicetechnician.
Safety and environmental notices xvii
Statement 12
CAUTION:The following label indicates a hot surface nearby.
xviii IBM System Storage Productivity Center: User's Guide
Statement 26
CAUTION:Do not place any object on top of rack-mounted devices.
United Kingdom telecommunications safety requirement
Notice to customers
This apparatus is approved under approval number NS/G/1234/J/100003 forindirect connection to public communications systems in the United Kingdom.
Other safety informationIBM System Storage® Productivity Center has specific requirements for voltage,usage with visual-display workplace devices, and usage of a telecommunicationline cord.
The System Storage Productivity Center server is suitable for use on aninformation technology power-distribution system whose maximumphase-to-phase voltage is 240 V under any distribution fault condition.
Restriction: This product is not suitable for use with visual-display workplacedevices according to Clause 2 of the German Ordinance for Work with VisualDisplay Units.
Attention: Use a telecommunication line cord that has a size of American wiregauge (AWG) 26 or larger, and is listed by Underwriters Laboratories (UL) orcertified by the Canadian Standards Association (CSA).
Safety and environmental notices xix
xx IBM System Storage Productivity Center: User's Guide
Preface
This publication contains information about how to set up and use IBM SystemStorage Productivity Center (SSPC).
SSPC is an IBM Machine Type 2805 Model MC5 server that is preinstalled withIBM Tivoli® Storage Productivity Center storage-management software on theMicrosoft Windows Server 2008 R2 Standard operating system for 64-bitprocessors. SSPC centralizes management of complex and heterogeneous storageenvironments, including IBM enterprise storage systems and vendor-acquiredstorage systems. In addition, with proper licensing, SSPC provides advancedcopy-service functions for IBM enterprise storage-systems hardware (such as IBMSystem Storage DS8000® and IBM System Storage SAN Volume Controller) byusing IBM Tivoli Storage Productivity Center for Replication.
Who should read this guideThis publication is intended for administrators and users who are installing,configuring, and using Machine Type 2805 Model MC5 as IBM System StorageProductivity Center. It provides information about setting up and configuring theserver.
It is also intended for IBM service representatives who are preparing to configureSystem Storage Productivity Center. Chapter 3, “Setting up the SSPC server,” onpage 37 is specifically for the IBM service representative to perform the initialconfiguration for System Storage Productivity Center.
As you work with System Storage Productivity Center, here are some generaltopics you might want to be familiar with:v Storage area network (SAN) conceptsv IBM Tivoli Storage Productivity Center conceptsv Simple Network Management Protocol (SNMP) concepts
If you are using these storage systems, you should also be familiar with theseproducts:v IBM System Storage DS8000v IBM System Storage DS3000v IBM System Storage DS4000®
v IBM System Storage DS5000v IBM Storwize® V7000
You should also have some knowledge about these software products that SystemStorage Productivity Center uses:v Tivoli Storage Productivity Centerv IBM Tivoli Storage Productivity Center for Replicationv IBM System Storage SAN Volume Controllerv IBM DB2® for Windowsv DS CIM agent management commands (DSCIMCLI)
© Copyright IBM Corp. 2007, 2010 xxi
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PublicationsThis section lists publications in the IBM System Storage Productivity Centerlibrary and other related publications. It also describes how to access publicationsonline, how to order publications, and how to submit comments on publications.
The publications are available from the IBM publications center athttp://www.ibm.com/shop/publications/order.
Accessing publications onlinePublications for this product and other related products are available online.
Information about installing, configuring, upgrading, and uninstalling the IBMSystem Storage Productivity Center and related products is available online. UseTable 1 to view and download these publications. Translated documents areavailable for some products.
Table 1. Locations of publications for System Storage Productivity Center and relatedproducts
Product Online location (see Note)
IBM System StorageProductivity Center
http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. In the left navigation pane, click System StorageProductivity Center.
To obtain PDF documents, click System StorageProductivity Center > Printable documentation.
To view previous versions of the IBM System StorageProductivity Center Information Center, in the leftnavigation pane, click Previous Versions and click theversion that you want to view (for example, 1.3.2, 1.3.1, or1.3).
IBM Tivoli StorageProductivity CenterandIBM Tivoli StorageProductivity Center forReplication
http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. In the left navigation pane, click IBM TivoliStorage Productivity Center.
To obtain PDF documents, click IBM Tivoli StorageProductivity Center > Printable documentation.
To view previous versions of the IBM Tivoli StorageProductivity Center Information Center and the IBM TivoliStorage Productivity Center for Replication InformationCenter, in the left navigation pane click Previous Versionsand click the version that you want to view (for example,4.1.1, 4.1, or 3.4.1).
IBM Tivoli StorageProductivity Center forReplication for System z®
http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. In the left navigation pane, click IBM TivoliStorage Productivity Center for Replication for System z.
To obtain PDF documents, click IBM Tivoli StorageProductivity Center for Replication for System z >Printable documentation.
To view previous versions of the IBM Tivoli StorageProductivity Center for Replication Information Center, inthe left navigation pane click Previous Versions and clickthe version that you want to view (for example, 4.1.1, 4.1,or 3.4.1).
xxii IBM System Storage Productivity Center: User's Guide
Table 1. Locations of publications for System Storage Productivity Center and relatedproducts (continued)
Product Online location (see Note)
IBM System Storage DS3000,IBM System Storage DS4000,or IBM System StorageDS5000
http://www.ibm.com/support/entry/portal/.
IBM System Storage DS8000 http://publib.boulder.ibm.com/infocenter/dsichelp/ds8000ic/index.jsp
IBM System Storage SANVolume Controller
http://publib.boulder.ibm.com/infocenter/svcic/v3r1m0/index.jsp
IBM Storwize V7000 http://publib.boulder.ibm.com/infocenter/storwize/ic/index.jsp
IBM XIV® Storage System http://publib.boulder.ibm.com/infocenter/ibmxiv/r2/index.jsp
IBM DB2 Database for Linux,UNIX, and Windows
http://publib.boulder.ibm.com/infocenter/db2luw/v9r7/index.jsp
Note: If you print PDF documents on other than letter-sized paper, in the Print windowselect Fit to Printable Area in the Page Scaling field. This option is available when youclick File > Print. Fit to Printable Area ensures that the full dimensions of a letter-sizedpage print on the paper that you are using.
Preface xxiii
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IBM RedbooksThe IBM Redbooks® are books on specialized topics.
You can order publications through your IBM representative or the IBM branchoffice serving your locality. You can also search for and order books of interest toyou by visiting the IBM Redbooks home page at http://www.redbooks.ibm.com/redbooks.
For information about IBM Tivoli Storage Productivity Center, see IBM TivoliStorage Productivity Center V4.1 Release Guide. Search for SG24-7725.
Translated publicationsTranslated publications are available from the information center which is availablein certain translated languages. It is displayed in the language that is appropriatefor the browser locale setting.
When a locale does not have a translated version, the Information Center isdisplayed in English, which is the default language. Translations of the PDFs areavailable when the Information Center is translated.
Contact your service representative for more information about the translatedpublications and whether translations are available in your language.
Ordering publicationsInformation is provided for the ordering of IBM publications on the Internet or bytelephone.
You can order many IBM publications online at http://www.ibm.com/e-business/linkweb/publications/servlet/pbi.wss.
You can also order by telephone. In the United States and Canada, call800-879-2755. In other countries, contact your IBM service representative.
Providing feedback about publicationsYou can provide feedback about the product or publications.
If you have comments or suggestions, go to http://www.ibm.com/support/entry/portal/Overview/Hardware/System_Storage/Storage_software/Storage_infrastructure_management/System_Storage_Productivity_Center_(SSPC)/.In the Support feedback pane, click Help us improve online support.
xxiv IBM System Storage Productivity Center: User's Guide
Conventions used in this guideThis section provides information on the conventions used in this publication.
This publication uses several conventions for special terms and actions, andoperating system-dependent commands and paths.
The following typeface conventions are used in this publication:
Bold
v Lowercase and mixed-case commands that appear with textv Command options that appear with textv Flags that appear with textv Graphical user interface (GUI) elements (except for titles of windows
and dialogs)v Names of keys
Italic
v Variablesv Values you must providev New termsv Words and phrases that are emphasizedv Titles of documents
monospace
v Commands and command options in examplesv Flags that appear on a separate linev Code examples and outputv Message textv Names of files and directoriesv Text strings you must type, when they appear within textv Names of Java methods and classesv HTML and XML tags also appear like this, in monospace type
For syntax notation, these conventions are used:v < > (less than, greater than symbols) are used to indicate a variable value. Do
not type the < > symbols.v # is the prompt for the root user on UNIX platforms.v Uppercase and lowercase characters do matter. Type in commands exactly as
shown.
Preface xxv
xxvi IBM System Storage Productivity Center: User's Guide
New for IBM System Storage Productivity Center Version 1.5
Use this information to learn about the new features and enhancements that areincluded in IBM System Storage Productivity Center (SSPC) Version 1.5.
System Storage Productivity Center 1.5 adds the following new features, functions,and enhancements:
Machine type MC5SSPC machine type and model number 2805-MC5 is available with an IntelQuad-core Xeon processor that runs at 2.53 GHz.
Tivoli Storage Productivity Center 4.2.1IBM Tivoli Storage Productivity Center Basic Edition 4.2.1 and IBM TivoliStorage Productivity Center for Replication Basic Edition 4.2.1 arepreinstalled on the System Storage Productivity Center server.
Microsoft Windows Server 2008 R2 Standard operating system for 64-bitprocessors
Tivoli Storage Productivity Center 4.2.1 uses the Windows Server 2008 R2Standard operating system for 64-bit processors.
Optional preinstalled host bus adapter cardTo provide additional storage on the SSPC server, SSPC 1.5 offers anoptional host bus adapter (HBA) so that you can move the Tivoli StorageProductivity Center database from the SSPC server to an internal,additional hard-disk drive or to a storage system. You can connect thestorage system to the SSPC server directly or through a storage areanetwork (SAN). The HBA can be ordered preinstalled on the SSPC serveror as a Feature Code 3570 for an IBM service representative to install.
Optional additional hard-disk drivesTo provide additional storage, SSPC 1.5 offers optional, additionalhard-disk drives. To take advantage of this option, order a second pair ofhard-disk drives as Feature Code 5190 if you want to move the TivoliStorage Productivity Center from the SSPC server and make additionalstorage available. Contact your IBM service representative to install theadditional hard-disk drives.
Documentation about international power requirementsPower-cord options are available for attaching the SSPC to apower-distribution unit (PDU) for a rack or to a country- or region-specificwall outlet. Options are provided in tables listing power cords andreceptacles.
DB2 9.7Tivoli Storage Productivity Center supports IBM DB2 9.7.
System Storage DS8000 Release 6.0You can monitor IBM System Storage DS8000 6.0 or earlier releases withSSPC.
SAN Volume Controller Release 6.1SSPC supports IBM System Storage SAN Volume Controller 6.1, but thegraphical user interface (GUI) for SAN Volume Controller (the managementGUI, formerly known as the console) is no longer preinstalled on the SSPCserver. Instead, you can start the management GUI from the web browser
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on the SSPC desktop. Or after you configure SSPC for SAN VolumeController, you can start the management GUI as an element managerthrough Tivoli Storage Productivity Center.
When you configure SAN Volume Controller to Tivoli Storage ProductivityCenter, you must supply a private Secure Shell (SSH) key file in OpenSSHformat or PuTTY (.ppk) format that is not protected by a password. Inprevious versions of SSPC, the PuTTY utility was preinstalled on the SSPCserver so that you could convert a PuTTY .ppk key that was protected by apassword to OpenSSH key format. The PuTTY utility is no longerpreinstalled on the SSPC server. Instead, you can download and install thePuTTYgen utility from a website.
With SSPC 1.5, the launch-in-context feature and single sign-onauthentication are extended to SAN Volume Controller. Launch in contextenables you to access external applications from the Tivoli StorageProductivity Center GUI. When you use single sign-on authentication, youcan enter one user ID and password to access multiple applications.Launch in context and single sign-on were not supported for SAN VolumeController Version 5.1 or earlier.
Tivoli Storage Productivity Center for Replication also supports SANVolume Controller Version 6.1.
Storwize® V7000
SSPC supports IBM Storwize V7000, a hardware and software solution thatprovides online storage optimization through real-time data compression.This solution helps to reduce costs without performance degradation.
Tivoli Storage Productivity Center supports the Storwize V7000 GUI.
The Storwize V7000 hardware consists of a set of drive enclosures. Controlenclosures contain disk drives and two node canisters. The two nodeswithin the canisters make an I/O group that is attached to the SAN fabric.A single pair of nodes is responsible for serving I/O on a given volume.Because a volume is served by two nodes, there is no loss of availability ifone node fails or is taken offline.
Storwize V7000 can be used as a traditional redundant array ofindependent disks (RAID) storage system where the internal drives areconfigured into arrays, and volumes are created from those arrays.Storwize V7000 can also be used to virtualize other storage systems.
Storwize V7000 supports both regular and solid-state drives (SSDs). AStorwize V7000 system without any internal drives can be used as astorage virtualization solution.
Tivoli Storage Productivity Center provides basic support for this product,including discovery, probes, performance monitoring, Storage Optimizer,and SAN Planner.
Similar to other systems, Storwize V7000 is displayed as an entity withindata sources, reports, data collection schedules, the topology viewer, andso on. Tivoli Storage Productivity Center for Replication also supportsStorwize V7000.
Single sign-on authentication is available to Storwize V7000.
Storwize V7000 includes the Easy Tier™ function.
Java Web Start version of System Storage DS® Storage Manager Release 10.70The Java Web Start version of IBM System Storage DS Storage Manager is
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available for you to optionally install on the SSPC server or on a remoteserver. The DS Storage Manager 10.70 can manage the DS3000, DS4000,and DS5000. With DS Storage Manager 10.70, when you use Tivoli StorageProductivity Center to add and discover a DS CIM agent you can start theDS Storage Manager from the topology viewer, the Alert Log, or the DiskManager of Tivoli Storage Productivity Center.
IBM Java Release 1.6IBM Java 1.6 is preinstalled and can be used with DS Storage Manager10.70. You do not need to download Java from Sun Microsystems.
DS CIM agent management commandsThe DS CIM agent management commands (DSCIMCLI) for Release 5.5 arepreinstalled on the SSPC server.
Optional media to recover image for 2805-MC5The optional media feature includes a recovery CD for the MicrosoftWindows Server 2008 R2 Standard operating system and two recoveryDVDs for the SSPC 1.5 image. Order Feature Code 9010 if you did notback up your SSPC 2805-MC5 image and you need to recover it.
This document contains terminology, maintenance, and editorial changes. Technicalchanges or additions to the text and illustrations are indicated by a vertical line tothe left of the change.
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xxx IBM System Storage Productivity Center: User's Guide
New for System Storage Productivity Center Version 1.4.0.1
Use this information to learn about the new features and enhancements that areincluded in IBM System Storage Productivity Center (SSPC) Version 1.4.0.1.
SSPC 1.4.0.1 adds the following new features, functions, and enhancements:
Two DVDs to recover the SSPC imageBeginning with Version 1.4.0.1, the SSPC image no longer fits on a singleDVD. Two image-recovery DVDs are included with the SSPC server andinstructions for the recovery are available in the IBM System StorageProductivity Center User's Guide. The guide is located on the IBM SystemStorage Productivity Center Documentation CD, which is included withthe SSPC server.
Tivoli Storage Productivity Center 4.2IBM Tivoli Storage Productivity Center Basic Edition 4.2 is preinstalled onthe System Storage Productivity Center server. This release includes thefollowing enhancements:v Broader documentation of the conditions that trigger errors during data
collection, policy management, and other types of data-managementjobs.
v A new Configure Devices wizard to configure the devices that TivoliStorage Productivity Center monitors. The wizard guides you throughthe steps for adding a device as a data source, running a discovery,including devices in groups, specifying alerts, and setting up schedulesfor collecting data. By using the wizard, you can configure storagesystems, fabrics and switches, computers, and tape libraries.
v A new Job Management panel in the navigation tree from which you canview and manage the schedules, runs, and jobs for the storage devicesthat Tivoli Storage Productivity Center monitors. The Job Managementpanel includes a Job Management - Recommendations window.Messages in the window indicate actions that you can take to more fullyuse Tivoli Storage Productivity Center to monitor your devices.
v Common Information Model (CIM) agents are no longer required byTivoli Storage Productivity Center to communicate with IBM SystemStorage DS8000 and IBM System Storage SAN Volume Controller.Instead, Tivoli Storage Productivity Center uses the enterprise storageserver network interface (ESSNI) to communicate with DS8000 servers. Ituses the SAN Volume Controller command-line interface (CLI) tocommunicate with SAN Volume Controller clusters. If you areupgrading Tivoli Storage Productivity Center, a migration tool isprovided to help you migrate the existing storage system credentials andto change port numbers.
Tivoli Storage Productivity Center for Disk Midrange EditionTivoli Storage Productivity Center supports IBM Tivoli StorageProductivity Center for Disk Midrange Edition.
Tivoli Storage Productivity Center for Disk Midrange Edition providesstorage device configuration, performance monitoring, and management ofstorage area network (SAN) attached devices from a single console. This
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product provides basic disk functions and performance monitoringcapabilities for IBM System Storage DS3000, IBM System Storage DS4000,and IBM System Storage DS5000.
FlashCopy® data replication comes with Tivoli Storage Productivity Center BasicEdition
FlashCopy data replication is now included with the license for TivoliStorage Productivity Center Basic Edition, which is preinstalled on theSSPC server. FlashCopy, which provides instant, point-in-time replication,was previously available when you purchased the license for IBM TivoliStorage Productivity Center for Replication.
DB2 9.7Tivoli Storage Productivity Center now supports IBM DB2 9.7.
System Storage DS8000 Release 5.0You can monitor System Storage DS8000 5.0 or earlier releases with SSPC.
SAN Volume Controller Console Release 5.1.0IBM SAN Volume Controller Console 5.1.0 is preinstalled on the SSPCserver. When you add SAN Volume Controller to Tivoli StorageProductivity Center, you must supply a private Secure Shell (SSH) key filein OpenSSH format. If the private SSH key is protected by a password,instructions are provided for you to convert the key to OpenSSH format.
System Storage DS Storage Manager Release 10.60The IBM System Storage DS Storage Manager user interface is available foryou to optionally install on the SSPC server or on a remote server. The DSStorage Manager 10.60 can manage the DS3000, DS4000, and DS5000. WithDS Storage Manager 10.60, when you use Tivoli Storage ProductivityCenter to add and discover a DS CIM agent you can start the DS StorageManager from the topology viewer, the Configuration Utility, or the DiskManager of Tivoli Storage Productivity Center.
IBM Java Version 6IBM Java Version 6 is preinstalled and can be used with DS StorageManager 10.60. You do not need to download Java from Sun Microsystems.
DS CIM agent management commandsThe DS CIM agent management commands (DSCIMCLI) for Release 5 arepreinstalled on the SSPC server.
This document contains terminology, maintenance, and editorial changes. Technicalchanges or additions to the text and illustrations are indicated by a vertical line tothe left of the change.
xxxii IBM System Storage Productivity Center: User's Guide
Chapter 1. Overview
IBM System Storage Productivity Center (SSPC) is an IBM Machine Type 2805server and preinstalled software that can help you improve and centralize themanagement of your storage environment through the integration of products. Itprovides a single point from which to manage your storage systems.
System Storage Productivity Center simplifies storage management by:v Centralizing the management of storage network resources with IBM storage
management softwarev Providing greater synergy between storage management software and IBM
storage devicesv Reducing the number of servers that are required to manage your software
infrastructurev Providing a simple migration path from basic device management to using
storage management applications that provide higher-level functions
System Storage Productivity Center is a 1U, rack-mounted hardware appliance thatuses IBM Tivoli Storage Productivity Center Basic Edition to manage storage forother storage systems. Also available with SSPC is IBM Tivoli Storage ProductivityCenter for Replication, an application that offers copy services to providecontinuous availability and disaster recovery.
Figure 1 shows the SSPC hardware appliance.
SSPC offers an optional host bus adapter (HBA) that you can use to move the IBMTivoli Storage Productivity Center database or other applications from the SSPCserver to a storage system or to an additional hard-disk drive on the SSPC server.The move to a storage system can be done directly or through a storage areanetwork (SAN). Storage that you freed on the SSPC server then becomes availablefor another purpose. To obtain the HBA, order it to be preinstalled on the SSPCserver or as a separate part for your IBM service representative to install.Customers are responsible for configuring the HBA. For prerequisites andinstructions, see “Creating additional storage” on page 99.
Figure 1. Front view of the System Storage Productivity Center server. The illustrations in thisdocument might differ slightly from your model.
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SSPC manages devices with Tivoli Storage Productivity CenterIBM System Storage Productivity Center (SSPC) uses IBM Tivoli StorageProductivity Center Basic Edition to manage storage devices.
Tivoli Storage Productivity Center simplifies the complexity of managing multipleSAN-attached storage devices by letting you configure and manage SAN-attacheddevices from a single console.
With Basic Edition, you can manage network storage components, such as:v IBM System Storage DS8000v IBM System Storage SAN Volume Controllerv IBM Storwize V7000v IBM TotalStorage Enterprise Storage Server® (ESS)v IBM System Storage disk systems (DS3000, DS4000, DS5000, DS6000™, and
DS8000 series)v IBM XIV Storage Systemv Other storage systems that use Storage Management Initiative Specification
(SMI-S) standards
Figure 2 illustrates how SSPC integrates supported storage-managementapplications.
With the help of agents, Tivoli Storage Productivity Center discovers the devices towhich it is configured. It then can start an element manager that is specific to eachdiscovered device, and gather events and data for reports about storagemanagement.
For SAN fabrics, Tivoli Storage Productivity Center simplifies the management andimproves the availability of the SAN environment. You can monitor and report onSAN resources and use a single location for zone control. Tivoli StorageProductivity Center discovers existing zones and zone members so that you canmodify or delete them. You can create new zones, and you can also use aliases.
Figure 2. Overview of System Storage Productivity Center
2 IBM System Storage Productivity Center: User's Guide
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Tivoli Storage Productivity Center gives you the ability to view events happeningin your SAN environment and record state changes. Events related to topologychanges or updates can be forwarded to the IBM Tivoli Enterprise Console®, toanother manager that uses Simple Network Manager Protocol (SNMP), or to both.
For the SAN fabric, Tivoli Storage Productivity Center works with host busadapters (HBAs), disk systems, tape systems, SAN switches, routers, and gateways.
SSPC might also be used with other hardware that is used by Tivoli StorageProductivity Center. For a complete list of supported devices, go tohttp://www-01.ibm.com/support/docview.wss?rs=40&context=SSBSEX&context=SSMN28&context=SSMMUP&context=SS8JB5&context=SS8JFM&q1=support+matrix&uid=swg21386446&loc=en_US&cs=utf-8&lang=en and clickthe link for Tivoli Storage Productivity Center 4.2.
Tivoli Storage Productivity Center 4.2 and later works with DB2 9.7. You can,optionally, migrate your Tivoli Storage Productivity Center databases from DB2 9.5,9.1, or 8.2 to DB2 9.7. Tivoli Storage Productivity Center continues to work withDB2 9.5 and 9.1.
For information about how Tivoli Storage Productivity Center discovers devicesand gathers data, see “Collect data from devices by using Tivoli StorageProductivity Center” on page 5.
Configure devices for monitoring by using Tivoli StorageProductivity Center
In Tivoli Storage Productivity Center 4.2 and later, all tasks for setting up a deviceare included in the Configure Devices wizard. The wizard guides you through thesteps for adding a device as a data source, running a discovery, adding devices togroups, specifying alerts, and setting up data-collection schedules. You can use thewizard to configure storage devices, fabrics and switches, computers, and tapelibraries.
You can add multiple devices of the same type by using a single session of thewizard. For example, using the wizard, you can add IBM System Storage DS8000,IBM System Storage SAN Volume Controller, and other storage devices that collectdata through Common Information Model (CIM) agents at the same time. Youcannot configure multiple devices of different types at the same time. For example,you cannot add a storage device and a fabric in a single session of the wizard.
To configure supported storage devices so that they can be monitored by TivoliStorage Productivity Center, go to the following topics:v Chapter 4, “Configuring SSPC for DS8000,” on page 49v Chapter 5, “Configuring SSPC for SAN Volume Controller or Storwize V7000,”
on page 57v Chapter 6, “Configuring SSPC for DS3000, DS4000, and DS5000,” on page 67v “Configuring Tivoli Storage Productivity Center from a remote system” on page
95
Chapter 1. Overview 3
Start GUIs and applications on devices by using TivoliStorage Productivity Center
IBM System Storage Productivity Center (SSPC) uses IBM Tivoli StorageProductivity Center to start graphical user interfaces (GUIs) and externalapplications, such as element managers, for storage devices.
An element manager is vendor-specific software that administers a particular storagedevice. It is sometimes referred to as the GUI for a device. Table 2 shows theelement managers for storage devices that Tivoli Storage Productivity Center canstart and SSPC can manage. The element managers are the GUIs of each storagedevice.
Table 2. Storage devices and their element managers
Storage device Element manager
IBM System Storage DS8000 IBM System Storage DS8000 StorageManager
IBM System Storage SAN Volume Controller SAN Volume Controller management GUI
IBM Storwize V7000 Storwize V7000 management GUI
IBM System Storage DS3000,IBM System Storage DS4000, orIBM System Storage DS5000
IBM DS Storage Manager
Integrated into the Tivoli Storage Productivity Center are both IBM Tivoli StorageProductivity Center for Replication, an application that manages the advancedcopy services that are necessary for continuous availability and disaster recovery,and IBM Tivoli Integrated Portal, a standards-based architecture for Webadministration.
You can access Tivoli Storage Productivity Center and Tivoli Storage ProductivityCenter for Replication from the Tivoli Integrated Portal GUI, and you can accessTivoli Storage Productivity Center for Replication from the Tivoli StorageProductivity Center GUI.
With the Tivoli Storage Productivity Center, components of the Tivoli IntegratedPortal, Tivoli Storage Productivity Center for Replication, and Tivoli StorageProductivity Center are automatically configured to use a feature known aslaunch-in-context. The launch-in-context feature gives you the ability to accessexternal applications from the Tivoli Storage Productivity Center GUI. The mostprevalent external applications that use the launch-in-context feature are elementmanagers. The launch-in-context feature provides starting points in the TivoliStorage Productivity Center GUI so you can click a button or select a menu item tostart an element manager and work with a specific device.
There are three levels of launch-in-context ability:
Simple launchThis level exists in TotalStorage Productivity Center 3.3.2. Tivoli StorageProductivity Center discovers basic information about the device and themanagement of the device.
Launch with parametersYou can specify additional parameters in the URL or command-lineinterface when starting an application. When the parameters are passed,
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you can navigate to a particular panel or state of the application that wasstarted. You can also identify objects to operate on and possibly providevalues to use in the operation.
Launch with single sign-onYou can enhance the launch-in-context feature to include single sign-on.Single sign-on is an authentication process that lets you enter one user IDand password to access multiple applications. Single sign-on integrateswith the launch-in-context feature so that you can move from oneapplication to a specific location in a second application. An externalapplication can use single sign-on to authenticate with the same userrepository as Tivoli Storage Productivity Center. An example of such a userrepository is a directory that complies with the Lightweight DirectoryAccess Protocol (LDAP).
External applications that do not include the WebSphere® ApplicationServer require the authentication service that is provided by TivoliIntegrated Portal. For example, the element managers for the IBM SystemStorage DS8000 (the DS8000 Storage Manager) and the SAN VolumeController both use the authentication service of Tivoli Integrated Portal tohandle launch-in-context with single sign-on from the Tivoli StorageProductivity Center GUI.
The installation of Tivoli Integrated Portal is required to enable singlesign-on for Tivoli Storage Productivity Center. Single sign-on lets youaccess:v Tivoli Storage Productivity Center and Tivoli Storage Productivity Center
for Replication from the Tivoli Integrated Portal GUIv Tivoli Storage Productivity Center for Replication from the Tivoli Storage
Productivity Center GUIv External applications, such as element managers from the Tivoli Storage
Productivity Center GUI
The single sign-on feature requires a centralized user and group repository,such as an LDAP-compliant directory, that all participating applicationscan access. Also, Tivoli Storage Productivity Center uses Lightweight ThirdParty Authentication (LTPA) tokens to pass the user information betweenapplications. To use LTPA tokens for single sign-on, each participatingapplication must possess the same set of keys to encode and decode theuser information contained in the token. As an additional security feature,the LTPA tokens expire after a determined amount of time. When thetokens expire, you must reenter your user ID and password information.
If you select operating system authentication, the use of the single sign-onfeature is limited. Operating system authentication does not use singlesign-on for element managers, even when the element manager is installedon the same server as Tivoli Storage Productivity Center. For moreinformation about authentication, see “Single sign-on” on page 110.
Collect data from devices by using Tivoli Storage ProductivityCenter
IBM Tivoli Storage Productivity Center Basic Edition uses agents to gather datafrom devices and to create reports about the storage resources in yourenvironment. The type of agent that Tivoli Storage Productivity Center uses isspecific to the type of device that it monitors. The agents are:
Storage Management Initiative Specification (SMI-S) providers
Chapter 1. Overview 5
SMI-S providers or Common Information Model (CIM) agents are providedby the vendor of the storage device, fabric switch, or tape library. Forstorage devices, they are needed for storage asset information,provisioning, and alerting. The CIM agents are also used for certain switchmodels to collect topology information, port state information, zoninginformation, zone control, and alerting. For tape libraries, they are used forasset and inventory information.
Each vendor of a storage device, fabric switch, or tape library suppliesunique CIM agent code for its family of devices. This CIM agent codeimplements an SMI-S provider to communicate between Tivoli StorageProductivity Center and the managed devices. After you install andconfigure a CIM agent for the storage device, fabric switch, or tape librarythat you want to monitor, you must configure Tivoli Storage ProductivityCenter to communicate with it.
When setting up your CIM agents for managing devices, read the CIMagent documentation first. The documentation provides guidelines for howmany devices the CIM agent can manage. If the CIM agent documentationdoes not include such guidelines, limit three systems per CIM agent.
Tip: CIM agents are no longer required by Tivoli Storage ProductivityCenter to communicate with IBM System Storage DS8000 and IBM SystemStorage SAN Volume Controller. Instead, Tivoli Storage Productivity Centeruses the enterprise storage server network interface (ESSNI) tocommunicate with DS8000 servers. It uses the SAN Volume Controllercommand-line interface (CLI) to communicate with SAN VolumeController clusters. For IBM Storwize V7000, it uses the Storwize V7000CLI to communicate with Storwize V7000 clusters.
Storage Resource agentsStorage Resource agents collect information from computer systems (hostsystems) on which they are installed. The information is collected throughprobe jobs.
In Tivoli Storage Productivity Center 4.2, Storage Resource agents performthe data-collection functions that were previously performed by Dataagents and Fabric agents. You can no longer install Data agents and Fabricagents. (Out-of-band Fabric agents are still supported and their functionremains unchanged.) The Storage Resource agent probe is equivalent to theinformation that is collected by probes that use the Data or Fabric agent.
Tivoli Storage Productivity Center works with Storage Resource agents onMicrosoft Windows, AIX®, Linux, HP-UX, and Oracle Solaris operatingsystems. Storage Resource agents do not require the Agent Managerapplication. You can deploy them to other servers by using the TivoliStorage Productivity Center GUI.
For storage devices that are monitored by Storage Resource agents, youcannot change zone configuration. You also cannot receive reportinformation about host bus adapters (HBAs), fabric topology, or zoning forfabrics that are connected to a server that runs the Linux operating systemon pSeries® or zSeries® hardware. These limitations also apply to StorageResource agents on all guest operating systems for VMware configurations.
The Data agents, Fabric agents, and Agent Manager are supported in TivoliStorage Productivity Center Release 4.2, but no new function is added tothese components. The Data agents and Fabric agents are supported byReleases 3.3.2, 4.0, 4.1.0, and 4.1.1, and can communicate with Release 4.2.
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Most of the information about Tivoli Common Agent Services has beenremoved from the documentation for Tivoli Storage Productivity Center.However, this information is still available in the Tivoli StorageProductivity Center 4.1.1 Information Center. To view the information, goto http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Inthe left navigation panel, click Previous Versions -> Version 4.1.1.
For additional information about Storage Resource agents, go to the IBMSystem Storage Productivity Center Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp andsearch for Deployment considerations for Storage Resource agents. To viewsample reports, see “Accessing reports about storage resources” on page81.
Out-of-band agentsThe out-of-band agents collect topology information from fabric switchesthrough the Internet Protocol (IP) network by using Simple NetworkManagement Protocol (SNMP) queries to the switches. A best practice isfor Tivoli Storage Productivity Center to communicate with the out-of-bandagent (SNMP agent) on each switch in each SAN fabric that it manages.
The type of device that you want Tivoli Storage Productivity Center to monitordetermines the method of collecting data. Table 3 shows the ways that TivoliStorage Productivity Center collects data from devices that are managed by SystemStorage Productivity Center.
Table 3. Methods by which Tivoli Storage Productivity Center Basic Edition collectsdata. The method varies, depending on the type of device that the SSPC manages.
Type of device managed by SSPC Method of collecting data from device
IBM System Storage DS8000 Enterprise storage server network interface(ESSNI)
IBM System Storage SAN Volume Controller SAN Volume Controller command-lineinterface (CLI)
IBM Storwize V7000 Storwize V7000 command-line interface(CLI)
IBM System Storage DS3000 CIM agent (see Note)
IBM System Storage DS4000 CIM agent (see Note)
IBM System Storage DS5000 CIM agent (see Note)
Computer (host) systems Storage Resource agent
Fabrics and switches Storage Resource agent or Fabric agent
Note: As specified by the Storage Management Initiative Specification (SMI-S), CIM agentsuse the Service Location Protocol (SLP) to discover devices.
SSPC is preinstalled with IBM Tivoli Storage Productivity Center Basic Edition.Greater functionality is available when you upgrade to other Tivoli StorageProductivity Center packages. To understand the functions that Basic Edition offersand to learn about the different packages, see “System Storage Productivity Centerpackages” on page 18.
Monitor devices by using Tivoli Storage Productivity Center
IBM Tivoli Storage Productivity Center provides a set of policy-driven automatedtools for managing storage capacity, availability, events, and assets in your
Chapter 1. Overview 7
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enterprise environment. It offers storage management from the host andapplication to the target storage device. It also provides configuration andmanagement of disk and tape devices, SAN fabric management and configuration,and capacity monitoring.
Tivoli Storage Productivity Center can help you identify, evaluate, control, andpredict your enterprise storage management assets. Because it is policy-based, itcan detect potential problems and automatically make adjustments based on thepolicies and actions that you define. For example, it can notify you when yoursystem is running out of disk space or warn you of impending storage hardwarefailure. By alerting you to issues related to your stored data, it enables you toprevent unnecessary system and application downtime.
Tivoli Storage Productivity Center 4.2 and later includes a Job Management panelin its navigation tree from which you can view and manage the schedules, runs,and jobs for the storage devices that Tivoli Storage Productivity Center monitors. Aschedule is a definition of a monitoring task that collects data about storageresources. Monitoring tasks include scans, probes, pings, quotas, and discovery. Forexample, you might define a probe schedule to collect data about storage devices,and define a scan schedule to collect file-level information about servers. A run is asingle invocation of a schedule, and a job is a unit of work within a run for aschedule. One run might include multiple jobs; for example, a device probeschedule that creates one job for each device for which it collects data.
By using the Job Management panel, you can:v View information about all schedules, runs, and jobs in one central location. In
Tivoli Storage Productivity Center 4.2 and earlier, this information was availableonly through nodes under each schedule type in the Tivoli Storage ProductivityCenter navigation tree.
v Identify all schedules that include a particular storage device.v Identify all schedules, runs, and jobs that encounter problems during operation.v Ensure that a storage device is fully monitored by Tivoli Storage Productivity
Center.v Edit, rename, delete, and run schedules. You must be logged on as the user who
created a schedule to perform some of these actions.
The Job Management panel includes a Job Management - Recommendationswindow. Messages in the window indicate actions that you can take to more fullyuse IBM Tivoli Storage Productivity Center to monitor your devices.
To learn more, go to the Tivoli Storage Productivity Center Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Search forManaging schedules, jobs, and runs and Job Management - Recommendations.
Analyze storage resources with reports from Tivoli StorageProductivity Center
IBM Tivoli Storage Productivity Center provides over 300 reports that you can useto analyze and manage your storage resources.
Reports from Tivoli Storage Productivity Center answer such questions as:v What hardware is currently used in our organization?v How much storage space are we using?v How much unused or unallocated storage space do we have?
8 IBM System Storage Productivity Center: User's Guide
v How much file system space is being consumed, and how is that space relatedto external or internal storage (without counting shared space multiple times)?
v What is the total disk capacity and available disk space for each of the storagesystems in my environment?
v What is the storage capacity of the components within a storage system,including disks, volumes, storage pools, array sites, disk groups, and ranks?
v What is the total amount of storage system volume space or virtual storagespace that is identified as the back-end disk space on a monitored storagesystem virtualizer (for example, IBM System Storage SAN Volume Controller)?
v What devices are managed by the CIM agents that act as data sources for TivoliStorage Productivity Center?
With reports from Tivoli Storage Productivity Center, you can view informationabout the computers, storage subsystems, switches, clusters, disks, file systems,hypervisors, users, and servers that run Tivoli Storage Productivity Center in yourenvironment. Tivoli Storage Productivity Center constructs the reports from thedata that it accumulates during data-collection jobs. It then stores the data in itsdatabase repository. You can view reports that are predefined by Tivoli StorageProductivity Center, or you can create your own user-defined reports, tables ofdata, and graphical charts to assess information that is collected by the monitoringand quota jobs. From the reports, you can derive a detailed look or a high-leveloverview of your storage resources.
For information about reports for storage resources, see “Accessing reports aboutstorage resources” on page 81.
SSPC manages System Storage DS8000The graphical user interface (GUI) of IBM System Storage DS8000 Storage Manageris accessible from IBM System Storage Productivity Center (SSPC) through the IBMTivoli Storage Productivity Center GUI.
Tivoli Storage Productivity Center provides a Configure Devices wizard so thatyou can configure SSPC for DS8000 servers. The wizard includes a DS8000 elementmanager page, from which you can add and manage multiple DS8000 elementmanagers. With the DS8000 element manager page, you can:v Access the IBM DS8000 Storage Manager interface that is embedded in the
DS8000 Hardware Management Console (HMC)v Use the IBM DS8000 Storage Manager interface to configure and administer its
associated IBM DS8000 storage arrays.
The HMC is the console located inside the DS8000 storage system. Starting withRelease 2, the DS8000 includes the CIM agent, the Enterprise Storage ServerNetwork Interface Server, and the client, as well as the disk drives. The HMC usesIBM WebSphere software products to display web pages to:v The web browser that is embedded in the Tivoli Storage Productivity Center
GUIv A browser directly on the HMC
Tivoli Storage Productivity Center 4.2 and later no longer uses the CIM agent tocommunicate with DS8000. Instead, it uses the enterprise storage server networkinterface (ESSNI) on the DS8000 server. ESSNI is required for Tivoli StorageProductivity Center to collect storage-asset information from DS8000, and toprovide provisioning and alerting.
Chapter 1. Overview 9
SSPC manages System Storage SAN Volume ControllerThe IBM System Storage SAN Volume Controller combines software and hardwareinto an appliance that uses symmetric virtualization, which creates a pool ofmanaged disks (MDisks) from the attached storage systems. Those storage systemsare then mapped to a set of virtual disks (VDisks) for use by attached hostsystems. System administrators can view and access a common pool of storage onthe SAN.
With IBM System Storage Productivity Center (SSPC) Version 1.5 and later, theSAN Volume Controller management GUI (formerly known as the SAN VolumeController console) is no longer preinstalled on the SSPC server. To use the SANVolume Controller 6.1 management GUI, you can access it in one of two ways:v Start the management GUI from the web browser on the SSPC desktop by
typing http://IP_address/login, where IP_address is the IP address of yourSAN Volume Controller cluster.
v After you configure SSPC for SAN Volume Controller, start the managementGUI as an element manager through IBM Tivoli Storage Productivity Center. Forinstructions, see Chapter 5, “Configuring SSPC for SAN Volume Controller orStorwize V7000,” on page 57.
To use the management GUI for SAN Volume Controller 5.1.0 or earlier, go to theIBM System Storage SAN Volume Controller Information Center athttp://publib.boulder.ibm.com/infocenter/svcic/v3r1m0/index.jsp. Search forInstalling or upgrading the SAN Volume Controller software.
For SAN Volume Controller 5.1.0 and later, the Common Information Model (CIM)agent is not installed on the SSPC server. Instead, the CIM agent has moved fromthe SSPC server and is now embedded in the SAN Volume Controller cluster. If itis necessary to manage an older level of the SAN Volume Controller, install thecorresponding CIM agent on the SSPC server.
When you configure SAN Volume Controller to IBM Tivoli Storage ProductivityCenter, you must supply a private Secure Shell (SSH) key file in OpenSSH formator PuTTY (.ppk) format that is not protected by a password. You can convert aPuTTY .ppk key that is protected by a password to OpenSSH key format by usingthe PuTTYgen utility. With SSPC Version 1.5, the PuTTY utility is no longerpreinstalled. Instead, you can convert the key to OpenSSH key format by using thesteps in “Adding a SAN Volume Controller or Storwize V7000 cluster by using theConfigure Devices wizard” on page 59.
The SAN Volume Controller software performs the following functions for the hostsystems that attach to SAN Volume Controller over the SAN:v Creates a single pool of storagev Provides logical unit virtualizationv Manages logical volumesv Mirrors logical volumes
The SAN Volume Controller also provides the following features:v Large cachev Copy Services
– FlashCopy (point-in-time copy)– Metro Mirror (synchronous copy)
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– Global Mirror (asynchronous copy)– Data migration
v Space management– Mapping that is based on performance of the characteristics that you want– Service quality metering– Space-efficient logical volumes (thin provisioning)
The SAN Volume Controller hardware consists of a SAN Volume Controller nodethat is an individual server in a SAN Volume Controller cluster.
The nodes are always installed in pairs, with a minimum of one and a maximumof four pairs of nodes constituting a cluster. Each pair of nodes is known as an I/Ogroup. All I/O operations that are managed by the nodes in an I/O group arecached on both nodes. I/O groups take the storage that is presented to the SAN asMDisks by the storage systems and translates the storage into logical disks, knownas VDisks, that are used by applications on the hosts. A node resides in only oneI/O group and provides access to the VDisks in that I/O group. As a host for theSAN Volume Controller graphical user interface (GUI), one SSPC is required forevery four SAN Volume Controller clusters.
With SAN Volume Controller, you can work with virtual disk copies, so that whenthe SAN Volume Controller is probed by Tivoli Storage Productivity Center, allvirtual disks have underlying logical volumes representing the virtual disk.
SSPC manages Storwize V7000IBM Storwize V7000 is a storage system that uses a technology known as redundantarray of independent disks (RAID). You can use Storwize V7000 as a traditional RAIDstorage system or to virtualize other storage systems.
The Storwize V7000 software performs the following functions for the host systemsthat are attached to Storwize V7000 hardware:v Creates a single pool of storagev Virtualizes logical unitsv Manages logical volumesv Mirrors logical volumes
The software also provides these functions:v Large scalable cachev Copy services, which include:
– IBM FlashCopy (point-in-time copy), including thin-provisioned FlashCopy tomake multiple targets affordable
– Metro Mirror (synchronous copy)– Global Mirror (asynchronous copy)– Data migration
v Space management, which includes:– IBM System Storage Easy Tier to migrate the most frequently used data to
higher performing storage– Metering of service quality when combined with IBM Tivoli Storage
Productivity Center– Thin-provisioned logical volumes
Chapter 1. Overview 11
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Storwize V7000 includes IBM System Storage Easy Tier, a function that responds tothe presence of solid-state drives (SSDs) in a storage pool that also containshard-disk drives (HDDs). The system automatically and nondisruptively movesfrequently accessed data from HDD MDisks to SSD MDisks, thus placing suchdata in a faster tier of storage.
Easy Tier eliminates manual intervention when assigning highly active data onvolumes to faster-responding storage. In this dynamically tiered environment, datamovement is seamless to the host application, regardless of the storage tier inwhich the data resides. Manual controls exist so that you can change the defaultbehavior, for example, such as turning off Easy Tier on storage pools that haveboth types of MDisks.
IBM Tivoli Storage Productivity Center provides basic support for Easy Tier,including discovery, probes, performance monitoring, Storage Optimizer, and SANPlanner. Tivoli Storage Productivity Center reports and topology views alsoprovide information about the tier, tier capacity, and tier-free capacity for StorwizeV7000.
The Storwize V7000 storage system consists of the following set of driveenclosures:
Control enclosuresControl enclosures contain disk drives and two node canisters. The two nodeswithin the canisters make an input and output (I/O) group that is attachedto the storage area network (SAN) fabric. A single pair of nodes isresponsible for serving I/O on a given volume. Because a volume is servedby two nodes, there is no loss of availability if one node fails or is takenoffline.
Expansion enclosuresExpansion enclosures contain drives and are attached to control enclosures.Expansion canisters include the serial-attached SCSI (SAS) interfacehardware that enables the node hardware to use the drives of theexpansion enclosures.
When you use Storwize V7000 as a traditional RAID storage system, hosts sendI/O to volumes that are created from arrays of internal drives. When you useStorwize V7000 to virtualize other storage systems, hosts send I/O to volumes, butfor some volumes, the I/O is sent to managed disks on other RAID storagesystems. For other volumes, the I/O uses internal arrays.
Storwize V7000 supports regular and solid-state drives (SSDs). A Storwize V7000system without internal drives can also be used as a storage virtualization solution.
The Common Information Model (CIM) agent for Storwize V7000 serves as aconfiguration interface for the product. The CIM agent consists of the followingmain components:v CIM object manager (CIMOM)v Service Location Protocol (SLP) agentv Storwize V7000 provider
You can start the graphical user interface (GUI) of the Storwize V7000 storagesystem from the web browser on the IBM System Storage Productivity Center(SSPC) desktop. Type http://IP_address/login, where IP_address is the IP addressof your Storwize V7000 cluster.
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SSPC manages DS3000, DS4000, and DS5000You can optionally install the IBM System Storage DS Storage Manager userinterface on the IBM System Storage Productivity Center (SSPC) server or on aremote server so that you can manage the IBM System Storage DS3000, IBMSystem Storage DS4000, or IBM System Storage DS5000 from a single console.
The DS4000 series of storage servers use Redundant Array of Independent Disks(RAID) technology. RAID technology is used to protect the user data from diskdrive failures. DS4000 storage servers contain Fibre Channel (FC) interfaces toconnect both the host systems and disk drive enclosures.
The storage servers in the DS4000 series provide high system availability throughthe use of hot-swappable and redundant components. This capability is crucialwhen the storage server is placed in high-end customer environments such asserver consolidation on storage area networks (SANs).
The DS Storage Manager software is used to configure, manage, and troubleshootthe DS4000 or DS5000 storage servers. With DS Storage Manager, you can:v Configure RAID arrays and logical drivesv Assign logical drives to hostsv Replace and rebuild failed disk drivesv Expand the size of the arrays and logical drivesv Convert from one RAID level to another
The DS Storage Manager also offers troubleshooting and management tasks suchas:v Checking the status of the storage server componentsv Updating the firmware of the RAID controllersv Managing the storage server
After you add and discover a DS CIM agent, you can start the DS StorageManager from the user interface of the Tivoli Storage Productivity Center. You canstart the Storage Manager from the topology viewer, Alert Log, or Disk Manager.
Also with DS Storage Manager, you can use advanced features of IBM TivoliStorage Productivity Center for Replication, such as FlashCopy, Volume Copy, andEnhanced Remote Mirroring.
To use Tivoli Storage Productivity Center to view reports and topology from theDS3000, DS4000, or DS5000, you must first install the appropriate SMI-S Provider(CIM agent) for the storage system (on a separate server; not on the SSPC server).To determine the appropriate SMI-S Provider for the storage system, go tohttp://www.ibm.com/support/docview.wss?rs=40&context=SSBSEX&context=SSMN28&context=SSMMUP&context=SS8JB5&context=SS8JFM&q1=support+matrix&uid=swg21386446&loc=en_US&cs=utf-8&lang=en and clickthe link for Tivoli Storage Productivity Center 4.2. For information about SMI-SProviders, contact LSI at http://www.lsi.com/storage_home?products_home/external_raid/management_software/smis_provider/index.html.
When you configure SSPC for the DS3000, DS4000, or DS5000 server, it is no longernecessary to install Java. Instead, IBM Java Version 6 comes preinstalled on theSSPC server.
Chapter 1. Overview 13
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SSPC is installed with DS CIM agent management commandsThe DS CIM agent management commands (DSCIMCLI) are installed on theSystem Storage Productivity Center (SSPC).
The DSCIMCLI can manage the Common Information Model (CIM) agents for IBMSystem Storage DS6000 and IBM TotalStorage Enterprise Storage Server (ESS).
For information about the CIM agent management commands, see DS OpenApplication Programming Interface Reference. To obtain this publication, go tohttp://www-947.ibm.com/support/entry/portal/Troubleshooting/Hardware/System_Storage/Storage_software/Other_software_products/CIM_Agent_for_DS_Open_(API)/. In the Choose your task pane, clickDocumentation. From the Product documentation pane, click Documentation, andscroll to locate the correct document for your CIM agent.
For IBM System Storage DS8000, use the following DS CIM agents for the specifiedreleases:v DS CIM agent 5.4.1 for DS8000 R4.1v DS CIM agent 5.4.2 for DS8000 R4.2v DS CIM agent 5.4.3 for DS8000 R4.3 and R5.xv DS CIM agent 5.5 for DS8000 R6
In IBM Tivoli Storage Productivity Center 4.2, the enterprise storage servernetwork interface (ESSNI) replaces the CIM agent as the interface for Tivoli StorageProductivity Center to communicate with the DS8000 server.
SSPC offers continuous availability and disaster recovery throughTivoli Storage Productivity Center for Replication
You can use IBM Tivoli Storage Productivity Center for Replication to obtaincontinuous availability and disaster recovery solutions by using point-in-time andcontinuous data replication.
Tivoli Storage Productivity Center for Replication offers several methods of datareplication. FlashCopy data replication comes with the license for IBM TivoliStorage Productivity Center Basic Edition, which is preinstalled on IBM SystemStorage Productivity Center. FlashCopy uses point-in-time replication. Table 34 onpage 193 shows the types of data replication that are offered by Tivoli StorageProductivity Center for Replication.
To obtain greater functionality than FlashCopy replication, you can purchase andaccept the license for IBM Tivoli Storage Productivity Center for Replication TwoSite Business Continuity, IBM Tivoli Storage Productivity Center for ReplicationThree Site Business Continuity, or the try-and-buy version of Tivoli StorageProductivity Center for Replication Two Site Business Continuity. For a descriptionof each license, see Table 4 on page 15.
14 IBM System Storage Productivity Center: User's Guide
Table 4. Licenses offered by Tivoli Storage Productivity Center for Replication
License(see Note) Includes Description
IBM Tivoli Storage ProductivityCenter Basic Edition, which ispreinstalled on IBM System StorageProductivity Center
FlashCopy sessions FlashCopy replication creates apoint-in-time copy in which thetarget volume contains a copy of thedata that was on the source volumewhen the FlashCopy was established.
Two Site Business Continuity Includes:
v Everything in the license for TivoliStorage Productivity Center BasicEdition
v All Metro Mirror and GlobalMirror session types
v High-availability functions
The Two Site Business Continuitylicense provides continuousavailability and disaster recoverysolutions by using point-in-timereplication (which includesFlashCopy), and continuousreplication (which includes MetroMirror, Global Mirror, and MetroGlobal Mirror). With the Two SiteBusiness Continuity license, you canuse failover or failback sessions toensure that your data exists on bothof your sites. You can also reverse thedirection of the data flow in thesession, making your secondary siteyour primary site, if necessary.
Three Site Business Continuity Includes:
v Everything in the license for TivoliStorage Productivity Center BasicEdition
v Everything in the license for TwoSite Business Continuity
v Metro Global Mirror session types
The Three Site Business Continuitylicense is an optional feature thatprovides you with all the capabilitiesof the Two Site Business Continuitylicense. It also gives you the ability toperform a Metro Global Mirror copyoperation (with failover or failbacksessions) to secondary and tertiarysites.
60-day try-and-buy version of theTwo Site Business Continuity license
Includes the same functions as thelicensed product
Known as try and buy, this version isavailable if you have System StorageProductivity Center and TivoliStorage Productivity Center forReplication preinstalled in yourenvironment. It is limited to 10customers at one time. Forinformation about try and buy, seeAppendix G, “Evaluating the TivoliStorage Productivity Center forReplication (try and buy) product,”on page 199.
Note: To use FlashCopy, DS8000 users must purchase a hardware feature code. The type of feature code required isbased on terabyte usage. For information, contact your IBM software marketing representative.
Overview of installing and configuring SSPCThe basic steps for setting up IBM System Storage Productivity Center (SSPC)consist of configuring the Windows operating system, testing the networkconnection, and configuring SSPC for the devices that you want it to manage.
Chapter 1. Overview 15
Figure 3 illustrates the steps that the IBM service representative and you mustperform to install and configure System Storage Productivity Center.
System Storage Productivity Center optionsIBM System Storage Productivity Center (SSPC) offers several different programoptions, depending on the functions you want. This topic provides informationabout those options.
The following software components are preinstalled on the SSPC 2805-MC5 server:
Figure 3. Overview of installing and configuring System Storage Productivity Center
16 IBM System Storage Productivity Center: User's Guide
v The English version of Microsoft Windows Server 2008 R2 Standard operatingsystem for 64-bit processors
v IBM DB2 Enterprise Server Edition 9.7v IBM Tivoli Storage Productivity Center 4.2.1v IBM Tivoli Storage Productivity Center for Replication 4.2.1v IBM DS CIM agent management commands (DSCIMCLI) 5.5
When you start the SSPC server, the system prompts you for the acceptance of theWindows License Agreement and for the license key.
You can optionally install these programs:
Upgrades for Tivoli Storage Productivity CenterSeveral different commercially available packages of Tivoli StorageProductivity Center provide additional functionality beyond IBM TivoliStorage Productivity Center Basic Edition. IBM Tivoli Storage ProductivityCenter for Disk allows you to monitor storage systems for performance.IBM Tivoli Storage Productivity Center for Data allows you to collect andmonitor file systems and databases. For devices that are attached to astorage area network (SAN), IBM Tivoli Storage Productivity Center forDisk Midrange Edition offers management and performance monitoringfrom a single console. In particular, this package monitors performance ofthe IBM System Storage DS3000, IBM System Storage DS4000, or IBMSystem Storage DS5000. IBM Tivoli Storage Productivity Center StandardEdition Standard Edition is a bundle that includes all other packages, alongwith SAN planning tools that use information collected from the TivoliStorage Productivity Center components. A complete overview of the TivoliStorage Productivity Center suite of products is available athttp://www.ibm.com/systems/storage/software/center/products.html.For instructions about upgrading Tivoli Storage Productivity Center, see“Upgrading Tivoli Storage Productivity Center” on page 136.
Upgrades for Tivoli Storage Productivity Center for ReplicationTivoli Storage Productivity Center Basic Edition provides basicpoint-in-time data replication through its FlashCopy sessions. You canupgrade to continuous data replication offered by Tivoli StorageProductivity Center for Replication Two Site Business Continuity or to thehigh-availability disaster-recovery solution offered by Tivoli StorageProductivity Center for Replication Three Site Business Continuity. Forinstructions about upgrading, see “Upgrading to the Two Site or Three SiteBusiness Continuity license” on page 141.
DS CLI commandsYou can install the DS CLI commands on the System Storage ProductivityCenter server. (Do not confuse these commands with the DS CIM agentcommands: DSCIMCLI.) For information about installing DS CLIcommands, see http://publib.boulder.ibm.com/infocenter/dsichelp/ds8000ic/index.jsp. Click Command-line interface > Installing the DSCLI.
DS3000, DS4000, or DS5000 Storage Manager user interfaceYou can install the DS3000, DS4000, or DS5000 Storage Manager userinterface on the SSPC server. For information about installing the userinterface, see Chapter 6, “Configuring SSPC for DS3000, DS4000, andDS5000,” on page 67.
Antivirus softwareAs a best practice, install a backup and antivirus solution on the SSPC in
Chapter 1. Overview 17
addition to maintaining the operating system with regular patches. Do notinstall software other than the base SSPC installation, backup, andantivirus software.
System Storage Productivity Center packagesIBM System Storage Productivity Center (SSPC) offers several packages dependingon the functions that you want.
When you purchase SSPC, you receive IBM Tivoli Storage Productivity CenterBasic Edition and IBM Tivoli Storage Productivity Center for Replicationpreinstalled.
Tivoli Storage Productivity Center Basic EditionTivoli Storage Productivity Center Basic Edition has IBM Tivoli StorageProductivity Center for Disk functions. Tivoli Storage Productivity CenterBasic Edition offers these functions:v Device discoveryv Disk-storage-system management including discovery, monitoring, and
provisioning (for example, volume creation and configuration) for alldevices in your SAN
v Asset and capacity reporting of storage, computers, and fabricsv Fabric management including discovery, monitoring, and provisioning
(for example, zone control and planning)v Tape management including discovery and monitoringv Management of topology viewerv Management of storage and computer health
Tivoli Storage Productivity Center Basic Edition centralizes management ofnetworked storage devices that implement the SNIA Storage ManagementInitiative Specification (SMI-S). This package includes support for the IBMSystem Storage DS family and IBM System Storage SAN VolumeController. Tivoli Storage Productivity Center Basic Edition can help reducestorage management complexity and costs, and help improve dataavailability using SMI-S.
You can upgrade Tivoli Storage Productivity Center Basic Edition to IBMTivoli Storage Productivity Center for Data, IBM Tivoli StorageProductivity Center for Disk, IBM Tivoli Storage Productivity CenterStandard Edition, and IBM Tivoli Storage Productivity Center for DiskMidrange Edition by purchasing licenses for these packages. The packagesprovide features such as performance reporting, server rollup reporting,file-level capacity utilization, SAN planning tools, and SAN configurationanalysis tools. To determine which package best suits yourstorage-management needs, see Table 5. For additional information aboutTivoli Storage Productivity Center packages, see Appendix A, “Licenses forTivoli Storage Productivity Center,” on page 161.
Table 5. Finding the right solution to your storage-management needs
If you need... The best solution is...
A way to measure and forecast storage growth IBM Tivoli Storage Productivity Center for Data
A way to rationalize and classify storage data throughthe information life cycle
IBM Tivoli Storage Productivity Center for Data
For enterprise servers, management of disk performance IBM Tivoli Storage Productivity Center for Disk
18 IBM System Storage Productivity Center: User's Guide
Table 5. Finding the right solution to your storage-management needs (continued)
If you need... The best solution is...
For enterprise servers, management of multiple arrays IBM Tivoli Storage Productivity Center for Disk
For midrange servers, management of disk performance IBM Tivoli Storage Productivity Center for DiskMidrange Edition
For midrange servers, management of multiple arrays IBM Tivoli Storage Productivity Center for DiskMidrange Edition
A tool to manage SAN configuration, availability, andperformance
IBM Tivoli Storage Productivity Center Standard Edition
A consolidated view of storage infrastructure(Disk/SAN/capacity)
IBM Tivoli Storage Productivity Center Standard Edition
A way to measure IBM and heterogeneous storage froma single tool
IBM Tivoli Storage Productivity Center Standard Edition
The ability to manage cumbersome tasks, such asprovisioning, zoning, configuration, monitoring, andproblem determination
IBM Tivoli Storage Productivity Center Standard Edition
More than one of the preceding storage-managementneeds
IBM Tivoli Storage Productivity Center Standard Edition
The provisioning of both IBM and heterogeneous storage IBM Tivoli Storage Productivity Center Standard Editionor IBM Tivoli Storage Productivity Center withAdvanced Provisioning
For single-site or two-site management of storagereplication
IBM Tivoli Storage Productivity Center for ReplicationTwo Site Business Continuity
For three-site management of storage replication IBM Tivoli Storage Productivity Center for ReplicationThree Site Business Continuity
IBM Tivoli Storage Productivity Center for ReplicationThe basic functions of Tivoli Storage Productivity Center for Replicationprovide management of IBM FlashCopy, Metro Mirror and Global Mirrorcapabilities for the IBM TotalStorage Enterprise Storage Server Model 800,IBM System Storage DS6000, IBM System Storage DS8000, and IBM SystemStorage SAN Volume Controller.
You can also purchase the licenses for these packages:
IBM Tivoli Storage Productivity Center for Data
The data manager is the component that is responsible for understandingthe behavior of the user data located in the file systems and databases. Thedata manager includes enterprise-wide reporting and monitoring,policy-based management, and automated capacity provisioning fordirect-attached storage (DAS), Network Attached Storage (NAS), and SANenvironments.
The purpose of this component is to discover the usage patterns andcapacity utilization of the storage from an application's point of view. Thedata manager is also responsible for gathering application usagedemographics and reporting on storage. It performs and automates actionsthat provision application storage either by itself or invoking othercomponents to do so. The data manager is additionally responsible forcollecting and analyzing performance information from the file systemsand the databases that are used by applications.
The data manager:
Chapter 1. Overview 19
v Includes many advanced features for monitoring and automatingcapacity utilization of your file systems and databases, helping youmanage more storage with the same staff
v Provides enterprise and capacity reporting and role-based managementv Ensures application availability by providing storage on demand for file
systemsv Supports leading databases and provides chargeback capabilities based
on storage usagev Supports complex heterogeneous environments such as Direct Access
Storage, Network Attached Storage and Storage Area Network (SAN),including intelligent disk subsystems and tape libraries
IBM Tivoli Storage Productivity Center for Disk
The disk manager is the component that is responsible for discovering andmonitoring storage subsystems and performing and automating actionsthat provision disk resources. The disk manager collects and analyzesperformance information from storage subsystems, and helps to manageSAN-attached heterogeneous storage devices from a single console.
The disk manager:v Monitors and tracks the performance of SAN-attached storage devices
that comply with the Storage Management Initiative Specification(SMI-S) (for example, IBM, EMC, HDS, HP, LSI, Engenio, and so on).
v Enables proactive performance management by setting performancethresholds based on performance metrics and by generating alerts whenthose thresholds are met.
v Provides the data path explorer view to allow administrators to view thepaths between servers and storage subsystems or between storagesubsystems (for example, SAN Volume Controller to back-end storage).Performance and health overlays on this view provide a mechanism toassess the impact of performance or device state in the paths on theconnectivity between the systems.
v Provides storage provisioning for IBM and heterogeneous storage.v Provides advanced performance management for the DS8000 and SAN
Volume Controller.v Provides tape asset reporting.
IBM Tivoli Storage Productivity Center for Disk Midrange EditionWith Tivoli Storage Productivity Center for Disk Midrange Edition, youcan configure storage devices, monitor performance, and manage devicesthat are attached to a Storage Area Network (SAN) from a single console.The product provides basic disk functions and performance monitoring forspecifically for IBM System Storage DS3000, IBM System Storage DS4000,or IBM System Storage DS5000.
Disk Midrange Edition is similar to Tivoli Storage Productivity Center forDisk, except that Tivoli Storage Productivity Center for Disk is licensedaccording to the quantity of terabytes that it manages. Tivoli StorageProductivity Center for Disk also allows performance monitoring ofdevices other than DS3000, DS4000, and DS5000 servers.
Disk Midrange Edition includes basic management of disks, fabrics, tape,and data. It offers performance monitoring for storage systems, but doesnot include performance monitoring for fabrics, chargeback, and databasemonitoring. The product is not licensed to manage large enterprise storage
20 IBM System Storage Productivity Center: User's Guide
systems, for example, IBM System Storage DS8000, IBM System StorageSAN Volume Controller, IBM System Storage DS6000, or other IBM ornon-IBM storage devices.
Tivoli Storage Productivity Center for Disk Midrange Edition offers thefollowing features, functions, and benefits:v Monitors and manages the performance metrics of DS3000, DS4000, and
DS5000.v Monitors performance metrics across multiple storage subsystems from a
single console.v Simplifies the complexity of managing multiple SAN-attached storage
devices.v Delivers performance analysis by providing the Information Technology
administrator with a single, integrated console to manage IBM storagesubsystems.
v Performs analysis and generates reports about monitored devices.Displays the reports in the central administrative console.
v Stores received performance statistics into database tables so that storagesystems can measure services levels.
v Produces alerts about performance thresholds that are exceeded so thatadministrators can take action.
v Enables administrators to monitor input and output (I/O) rates, datarates, and cache utilization.
IBM Tivoli Storage Productivity Center Standard EditionThis package includes IBM Tivoli Storage Productivity Center for Data andIBM Tivoli Storage Productivity Center for Disk.
Standard Edition also provides:v SAN planning tools:
Volume PlannerThe Volume Planner helps administrators plan for theprovisioning of subsystem storage. The planning is based oncapacity, storage controller type, number of volumes, volumesize, performance requirements, RAID level, performanceutilization, and capacity utilization.
Path PlannerThe Path Planner enables administrators to plan and implementstorage provisioning for hosts and storage subsystems withmultipath support in fabrics managed by Tivoli StorageProductivity Center.
Zone PlannerThe Zone Planner enables administrators to plan for zoning andLUN masking configuration based on the following information:host ports, storage controller ports, zones, zone sets, switches,user zoning input, user LUN masking input, existing LUNmasking or mapping.
v SAN configuration tools:
Configuration analysisThis tool allows the system administrators to check whetherexisting configurations violate defined best practices andpolicies.
Chapter 1. Overview 21
Configuration historyThis tool displays the changes that have occurred in the SANenvironment over time.
v Fabric management tools:The fabric manager is the component that is responsible for discovering,monitoring, and controlling the SAN topology. It does so by primarilyconcentrating on the SAN fabric, and on the hosts and storage systemsthat are zoned for access. The fabric manager is responsible for collectingand analyzing performance information from SAN fabrics. The fabricmanager is a comprehensive management solution for heterogeneousfabric support (for example, Brocade, Cisco, McDATA, and so on). Itincludes automatic resource and topology discovery, monitoringperformance and alerts, and zone control.
IBM Tivoli Storage Productivity Center for Replication Two Site BusinessContinuity
Two Site BC provides continuous availability and disaster recoverysolutions by using point-in-time replication, which includes FlashCopy. Italso offers continuous replication, which includes Metro Mirror, GlobalMirror, and Metro Global Mirror.
IBM Tivoli Storage Productivity Center for Replication Three Site BusinessContinuity
Three Site BC is an optional feature that provides all the capabilities ofTwo Site BC. It also can perform a Metro Global Mirror operation (withfailover or failback) to secondary and tertiary sites.
Trial version of IBM Tivoli Storage Productivity Center for ReplicationA 60-day, trial version (try and buy) of IBM Tivoli Storage ProductivityCenter for Replication is available. For details, see Appendix G,“Evaluating the Tivoli Storage Productivity Center for Replication (try andbuy) product,” on page 199.
Table 6 shows a comparison of Tivoli Storage Productivity Center Basic Edition andTivoli Storage Productivity Center Standard Edition.
Table 6. Comparison of function of the IBM Tivoli Storage Productivity Center Basic Edition to the IBM Tivoli StorageProductivity Center Standard Edition
FunctionDS StorageManager
SAN VolumeControllermanagement GUI
IBM Tivoli StorageProductivity CenterBasic Edition
IBM TivoliStorageProductivityCenter StandardEdition
Storage configuration and status reporting
Discovery and configuration ofdevices
XX X X
Management of multiple storagesystems and SAN VolumeController in one user interface
X X X X
View of topology and storagemanagement
X X
Use of provisioning, includingfabric zoning, and disk LUNassignment
X X
22 IBM System Storage Productivity Center: User's Guide
Table 6. Comparison of function of the IBM Tivoli Storage Productivity Center Basic Edition to the IBM Tivoli StorageProductivity Center Standard Edition (continued)
FunctionDS StorageManager
SAN VolumeControllermanagement GUI
IBM Tivoli StorageProductivity CenterBasic Edition
IBM TivoliStorageProductivityCenter StandardEdition
Management of configuration,presentation of configurationchanges over time periods,planning of storageconfiguration, and proposal ofrecommendations
X
Storage reporting
Report of basic assets andcapacity
X X
Report of relationships ofcomputers, file systems, and diskLUNs and volumes
X X
Analysis of capacity andprediction of growth
X
Report of customized anddetailed capacity, includingchargeback and databasereporting
X
Performance management
Report of performance andthresholds
X
Advice about volumeperformance and DS8000configuration information basedon performance workloads
X
Report and monitoring of fabricperformance
X
Identifying responsibilities for maintaining, upgrading, and configuringthe SSPC server
Use this information to learn about what responsibilities you have for maintaining,upgrading, and configuring the IBM System Storage Productivity Center (SSPC)server.
SSPC 2805-MC5 is an offering that comprises an IBM maintained server andcustomer maintained software.
It is the responsibility of the customer to maintain, upgrade, and configure theapplications that are installed on the SSPC server. This responsibility applies toperforming updates to any release levels and associated fix packs for thepreinstalled software, which includes but is not limited to:v Microsoft Windows operating system (support is provided by Microsoft)v IBM DB2 Enterprise Server Edition 9.7v IBM Tivoli Storage Productivity Center software
Chapter 1. Overview 23
v IBM Tivoli Storage Productivity Center for Replication softwarev IBM System Storage DS3000, IBM System Storage DS4000, or IBM System
Storage DS5000 softwarev IBM DS CIM agent management commands (DSCIMCLI)v Any other applications such as antivirus software (support is provided by your
antivirus software vendor)
Attention: As a best practice, install a backup and antivirus solution on the SSPC,in addition to maintaining the operating system with regular patches. Do notinstall device drivers or software other than the base SSPC installation, backup,and antivirus software. Device drivers that are provided on IBM Technical Supportwebsites for the IBM System x3550 server might not be suitable for the SSPCserver, and might impact its ability to function normally. Do not upgrade the SSPCserver with the System x3550 device driver. IBM will notify you whenever theSSPC device driver must be upgraded. The notification will be made through theIBM Flash, and will provide instructions about how you can obtain the devicedriver through the SSPC Support website.
It is also the responsibility of the customer to perform the following tasks:1. Backup and recover the SSPC system
Important: Create a backup image of the system as soon as you install it. Ifrecovery is needed, use the backup image.
2. Customize the computer name (host name) and password for the SSPC
You, as the customer, are required to provide the IBM service representatives withthe information on the work sheets so they can set up the SSPC server. See“Planning work sheet” on page 27.
IBM is responsible for:v SSPC 2805-MC5 hardware support and repair as covered under warranty or
authorized service agreement.v IBM software support as covered under warranty or authorized service
agreement.
SSPC desktopThe IBM System Storage Productivity Center (SSPC) desktop displays the iconsyou can use to open the user interfaces for the different products.
On your desktop, you see the icons for the following user interfaces:v Productivity Center (this includes the DS8000 element managers)v TPC for Replication
v Launch DSCIMCLI Command Window
v TIP console
v SSPC Password Tool (run this tool when you change the WindowsAdministrator password; the tool changes the passwords for DB2 user, DB2services, and Tivoli Storage Productivity Center for Replication passwords)
You also see icons for the following:v SSPC Support Links which provides direct links to product support websitesv IBM Help for SSPC which provides online help for SSPC
24 IBM System Storage Productivity Center: User's Guide
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Accessing the System Storage Productivity Center online helpIBM System Storage Productivity Center uses IBM Tivoli Storage ProductivityCenter, which provides a comprehensive online help system for accessingcontext-sensitive information about the functions within the user interface. Thissection provides information on how to access the online help.
Use the online help system within Tivoli Storage Productivity Center to:v View information about the fields, buttons, text boxes, and other elements on the
windows and panels in the user interface.v Learn how to perform storage-management tasks using features and functions
available within Tivoli Storage Productivity Center.
To access online help from different locations within the user interface, use themethods in Table 7.
Table 7. Accessing online help from the SSPC desktop
Application How to access the online help
Tivoli Storage Productivity Center Press F1 or click Help on the menu bar ofuser interface panels.
IBM Tivoli Storage Productivity Center forReplication
Press F1 or click Help on the menu bar ofuser interface panels.
IBM System Storage DS8000 StorageManager
Click Help on the menu bar of the DS8000Storage Manager user interface.
IBM System Storage SAN Volume Controllermanagement GUI
Click Help on the menu bar of the SANVolume Controller management GUI.Embedded help is displayed when youhover the cursor over a question mark onthe interface.
Searching the information centerYou can refine your search of information centers for IBM Tivoli StorageProductivity Center and IBM System Storage Productivity Center.
Tivoli Storage Productivity Center, System Storage Productivity Center, and IBMTivoli Storage Productivity Center for Replication for System z share aninformation center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. When you go to this website, the default setting for a search operation isto search all topics, including the topics in the current and previous releases of theinformation centers.
To change the default and narrow the scope of your search, use these steps:1. Go to the information center at http://publib.boulder.ibm.com/infocenter/
tivihelp/v4r1/index.jsp.2. Click Search scope.3. To search specific information centers and releases, click Search only the
following topics and use the following steps:a. Click New. The topics from the navigation pane are displayed.
You can click one or more of the topics, and you can expand the topics toclick subtopics. If you want your search to include previous versions of theTivoli Storage Productivity Center, System Storage Productivity Center, or
Chapter 1. Overview 25
IBM Tivoli Storage Productivity Center for Replication information centers,click the version number. For example, you can click Version 4.1, Version3.3.3, and Version 3.3.2 for Tivoli Storage Productivity Center, or Version1.3.2, Version 1.3.1, and Version 1.3 for System Storage Productivity Center.
b. In the List Name field, type a name of your choice for the search criteriaand click OK.
c. Click OK to return to the information center. The name that you entered foryour search criteria is displayed beside the Search scope link, and anysearch that you initiate is applied only to the topics that you specified.
26 IBM System Storage Productivity Center: User's Guide
Chapter 2. Planning
This topic provides planning information for the IBM System Storage ProductivityCenter.
The preinstalled System Storage Productivity Center software includes thefollowing:v English version of Microsoft Windows Server 2008 R2 Standard operating system
for 64-bit processorsv IBM DB2 Enterprise Server V9.7v IBM Tivoli Storage Productivity Center 4.2.1v IBM Tivoli Storage Productivity Center for Replication 4.2.1v IBM DS CIM agent management commands (DSCIMCLI) version 5.5
Planning work sheetAs the customer, you are required to provide the IBM service representatives withinformation about these work sheets so they can set up the IBM System StorageProductivity Center (SSPC) server. If you do not provide this information, it willdelay the time it takes to set up the SSPC server.
SSPC server information
As part of the SSPC planning, select the rack position. The position in the rack isidentified by an Electrical Industries Association (EIA) number. The SSPC has aheight of one EIA, referred to as 1U. Select a location in the rack that allowsenough space for hardware components that might be installed at a future date.
A keyboard and mouse with Universal Serial Bus (USB) connectors are required forthe initial setup of the SSPC. A video display is also required. You can install anoptional keyboard video mouse (KVM) unit by ordering Feature Code 9100. If youinstall it as part of this service action, record the rack location of the KVM unit inTable 8.
Tip: As a best practice, install the KVM unit directly above or below the SSPCserver so that the connecting cables of the device can reach the server. Feature code9100 comes with installation instructions. If you ordered this feature code, followthe instructions but do not remove and discard the rubber pads under thekeyboard. Peel off the protective strip on the console to expose the adhesivesurface and place the keyboard into the tray. Press the keyboard firmly so that itadheres to the tray. You can discard the switch mounting brackets that come withfeature code 9100.
Table 8. EIA location of the SSPC server and the keyboard video mouse unit
Location of SSPC hardware inthe rack
EIA number: __________
Location of keyboard videomouse unit in the rack (thisunit already might be installedand is optional)
EIA number: __________
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Product Key and computer name for Windows operating system
During the initial Windows configuration process, you are prompted to enter the25-digit Windows product key. The key is printed on a sticker labeled "Proof ofLicense Certificate of Authority" and is located on the outside top cover of theSSPC server. Record this key now because the sticker might be obscured when youplace the SSPC server in the hardware rack.
Windows product key:__ __ __ __ __ - __ __ __ __ __ - __ __ __ __ __ - __ __ __ __ __ - __ __ __ __ __
Table 9. Computer name
Field Entry Comments
System StorageProductivity Center
Computer name:___________________
Specify the SSPC computer name. List it here sothat the IBM service representative can set itduring the installation.
Table 10. Customer passwords
Field Entry Comments
WindowsAdministratorpassword
Windows Administrator password:___________________
List the password that the IBM servicerepresentative sets the Administrator ID toduring the initial logon to the SSPC server.This password can be changed after the systemhas been installed.To comply with the password requirements of theWindows operating system and the applicationsinstalled on SSPC, both the WindowsAdministrator password and the Hostauthentication password must consist of aminimum of six characters, one of which is anuppercase character and one of which is anumeric character. Characters that are permittedare:
v A through Z (uppercase characters)
v a through z (lowercase characters)
v 0 through 9 (numeric characters)
v Only the following special characters: -, _, and. (dash, underscore, and period)
Host authenticationpassword
Host authenticationpassword: ___________________
List the password that is used by IBM TivoliStorage Productivity Center when communicatingwith the Fabric agents. This password can bedifferent than the Windows Administratorpassword.This password can be changed after the systemhas been installed.The characters in the password must conform tothe same rules as the Windows Administratorpassword.
SSPC physical location (IPv4 or IPv6)
In Table 11 on page 29, record the IP addresses and host name for the SSPC server.IPv4 or IPv6 addresses can be used depending on the setup of the server.
28 IBM System Storage Productivity Center: User's Guide
Table 11. IP addresses and host name
Field IP address or host name Comments
SSPC IP address IP address:____________________________________
This value is the address for the SSPC server.
SSPC Subnet Mask IP address:____________________________________
This value hides the IP address. Obtain this valueby typing ipconfig in a command promptwindow on any computer on the network or byasking the network administrator.
SSPC Defaultgateway
IP address:____________________________________
This value is the router that allows access fromone network to another network. Obtain thisvalue by typing ipconfig in a command promptwindow on any computer on the network or byasking the network administrator.
SSPC PreferredDNS address
DNS address:__________________________________
This value is the address for the domain nameserver for your site. Obtain this value by typingipconfig in a command prompt window on anycomputer on the network or by asking thenetwork administrator.
SSPC AlternateDNS address
DNS address:__________________________________
This value is the alternate address for the domainname server for your site. Obtain this value bytyping ipconfig in a command prompt windowon any computer on the network or by asking thenetwork administrator.
DNS suffix DNS suffix:____________________________________
This value is the part of a fully qualified domainname that represents a grouping of host names.For example, in the fully qualified domain nameof sspc.ibm.com, the DNS suffix is ibm.com. Obtainthis value from the network administrator.
Fully qualified host name
In Table 12, enter the fully qualified host name of the SSPC server.
Table 12. Fully qualified host name
Fully qualified host name Comments
Host name__________________________________________ A fully qualified host name is the host name plus itsdomain. For example, abc.tucson.example.com is a fullyqualified host name where abc is the short host name andtucson.example.com is the full domain name.
Worldwide port name
If you use a fibre-channel host bus adapter (HBA) to move the IBM Tivoli StorageProductivity Center to IBM System Storage DS8000, you must identify theWorldwide port name (WWPN) of the host bus adapter on the SSPC server.
Table 13. Worldwide port name information
WWPN Comments
WWPN:__________________________ This value is the WWPN of the fibre-channel HBA on theSSPC server.
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Device information
Use the following tables to record information about your storage system.
Table 14. Device information for IBM System Storage DS8000
Device type Default ports User ID, password, and host nameIP address of storagesystem
DS8000 elementmanager
8451 (http)8452 (https)
Default user ID: adminDefault password: adminYou must change the default password whenyou log on. Changing the default passwordautomatically changes the enterprise storageserver network interface (ESSNI) password sothat the two match.Host name:__________Restriction: Do not use special characterssuch as # or & in the host name. Thesecharacters cause the host name to betruncated.
IP address ofHardwareManagement Console(HMC): __________
Enterprise storageserver networkinterface (ESSNI)
1750 Default user ID: adminThe default password automatically changesto match the DS8000 element managerpassword.
IP address of HMC:__________
Table 15. Device information for IBM System Storage SAN Volume Controller
Device type Default ports User ID, password, and host nameIP address of storagesystem
SAN VolumeController cluster
443 and 22 Default user ID: superuserDefault password: randomly generated whenSAN Volume Controller is installed; it is thesame password for logging on to the SANVolume Controller management GUI.Host name:__________
IP address:______________
Table 16. Device information for IBM Storwize V7000
Device type Default ports User ID, password, and host nameIP address of storagesystem
Storwize V7000cluster
443 and 22 Default user ID: superuserDefault password: passw0rdHost name:__________
IP address:______________
Web browsersWith the IBM System Storage Productivity Center (SSPC), you can use the MozillaFirefox and Windows Internet Explorer browsers.
You can use the following browsers with SSPC:v Windows:
– Firefox 3.0.18– Internet Explorer 7
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v AIX:– Firefox 3.0.18
v Linux:– Firefox 3.0.18
Do not upgrade Firefox Version 3.0.18 to Version 3.5 or later if all the followingconditions are true. The Firefox browser might fail to respond to commands whenyou use the graphical user interface (GUI).v IBM System Storage DS8000 is installedv System Storage DS8000 Storage Manager Version 3 or later is installed
No errors are visible on the GUI or in the logs from the GUI, but you areprevented from navigating to other pages, such as the Host Connections page. Ifthis failure occurs, exit the browser and start another session of DS8000 StorageManager. To determine the browsers that DS8000 Storage Manager supports, go tohttp://publib.boulder.ibm.com/infocenter/dsichelp/ds8000ic/topic/com.ibm.storage.ssic.help.doc/f2c_internetbrowsersupport_1yta1z.html. The DSStorage Manager GUI for DS8000 does not support the use of Mozilla Firefoxbrowser 3.5 or later.
To download Firefox Version 3.0.18, link to the Mozilla FTP server atftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/3.0.18/.
Tips:
v SSPC does not support Firefox Add-ons, as they might affect SSPC functionality.v If you plan to access SSPC using a web browser other than Firefox or Internet
Explorer, use the configuration instructions for that browser to ensure that newpop-up windows can automatically open when you visit a website. Also,uninstall or turn off any applications that block or suppress pop-up windows.
v If you use an Internet Explorer browser and you start the following productsthrough a URL or host name, you must add the web address to the trusted zonein the browser:– DS8000 user interface– SAN Volume Controller management GUI– IBM Storwize V7000 management GUI– DS3000, DS4000, or DS5000 GUI– IBM Tivoli Storage Productivity Center for Replication
Understanding browser requirements for DS8000 StorageManager
The IBM System Storage DS8000 Storage Manager can be used on differentversions of Internet browsers.
To determine the browsers that DS8000 Storage Manager supports, go tohttp://publib.boulder.ibm.com/infocenter/dsichelp/ds8000ic/topic/com.ibm.storage.ssic.help.doc/f2c_internetbrowsersupport_1yta1z.html. The DSStorage Manager GUI for DS8000 (Release 6.0) does not support the use of MozillaFirefox browser 3.5 or later.
If you use Microsoft Internet Explorer as your web browser, IBM System StorageDS8000 Storage Manager requires specific browser security settings for its trustedsites.
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The following security settings must be enabled:v Allow META REFRESHv Active scriptingv File download (if you use this function of DS8000 Storage Manager)
To view the security settings of your browser, click Tools > Internet Options >Security > Trusted Sites > Custom Level.
Microsoft Phishing Filter
Phishing is a term that describes a type of web forgery.
Use these steps to guard against phishing:
For Firefox:
1. Click Tools > Options > Security.2. Select Block reported web forgeries.
For Internet Explorer:If you use Internet Explorer and see a window with the title "MicrosoftPhishing Filter," this is a Microsoft window to warn you that the websiteyou are visiting might be impersonating another website. You can turn thePhishing Filter on or off automatically in this way:1. Click What is Phishing Filter in the window to find out more
information about the filter. Turn the phishing filter off.2. Click OK.
User roles for Tivoli Storage Productivity CenterUse this information to learn how to assign user roles in IBM Tivoli StorageProductivity Center.
In a production environment, IBM System Storage Productivity Center (SSPC) istypically the control point of the storage systems that store large amounts of data.The security of the SSPC server is important. Tivoli Storage Productivity Centersupports application-level security using role-based authorization. With TivoliStorage Productivity Center, you can assign different users with different roles andsegregate duties among users.
In a multiple-user environment, ensure that all users who access Tivoli StorageProductivity Center also have the authority to manage other aspects of the storageenvironment.
The procedure to add users to SSPC requires Tivoli Storage Productivity Centeradministrator authority and can be done as two tasks:v Set up the user ID at the operating system level and then add this user ID to a
group.v Set up Tivoli Storage Productivity Center to map the operating system group to
a Tivoli Storage Productivity Center role.
You can use many types of user roles. The commonly used roles for a user of SSPCare the disk administrator and disk operator.
32 IBM System Storage Productivity Center: User's Guide
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To learn how to add a user role to Tivoli Storage Productivity Center, see “Addinguser IDs to SSPC” on page 93.
Initial tasks for installing and configuring SSPCTo install and configure IBM System Storage Productivity Center (SSPC), specifictasks must be performed by the IBM service representative and the customer.
Use Table 17 to complete the steps for setting up and configuring SSPC.
Table 17. Initial tasks to complete for configuring SSPC
Task Responsibility Description Completed?
Install the storagesystem hardware, forexample IBM SystemStorage DS8000
IBM servicerepresentative
Install the hardware. You can also installsupported tape devices.
You are not required to install all storage devicesbefore configuring SSPC. You can install devicesat a later time.
Install storage systemsor devices that are notIBM products but areproducts that SSPC canmanage
User If you install storage systems or devices that arenot IBM products but are products that SSPC canmanage, contact your vendor for informationabout CIM agents.
Fill out planning worksheet
User Fill out the planning work sheet so that the IBMservice representative can configure the operatingsystem and set up the storage-systemenvironment. See “Planning work sheet” on page27.
Unpack SSPC, installSSPC hardware,connect cables,configure the operatingsystem, set theMicrosoft WindowsAdministratorpassword, configurethe network, run theSSPC Password Tool,and test the SSPCinstallation
IBM servicerepresentative
Unpack and set up the SSPC hardware.Configure and test the SSPC server. SeeChapter 3, “Setting up the SSPC server,” on page37.
For the user: to change the WindowsAdministrator password on a regular basis forsecurity purposes, see “Maintaining user IDs andpasswords” on page 129.
Activate the Windowslicense
User Activate the Windows license. See “For thecustomer: activating the Microsoft Windowslicense” on page 174.
Configure SSPC forDS8000
User Configure SSPC for the DS8000. See Chapter 4,“Configuring SSPC for DS8000,” on page 49.
Configure SSPC forSAN VolumeController
User Configure SSPC for SAN Volume Controller. SeeChapter 5, “Configuring SSPC for SAN VolumeController or Storwize V7000,” on page 57.
Configure SSPC forIBM Storwize V7000
User Configure SSPC for Storwize V7000. SeeChapter 5, “Configuring SSPC for SAN VolumeController or Storwize V7000,” on page 57.
Chapter 2. Planning 33
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Table 17. Initial tasks to complete for configuring SSPC (continued)
Task Responsibility Description Completed?
If wanted, add licensesand upgrade from thebasic FlashCopycapability of IBMTivoli StorageProductivity Center forReplication
User FlashCopy sessions come with the license forIBM Tivoli Storage Productivity Center BasicEdition. To obtain greater functionality, you canpurchase and upgrade to one of the followingpackages:
v Tivoli Storage Productivity Center forReplication Two Site Business Continuity
v Tivoli Storage Productivity Center forReplication Three Site Business Continuity
v 60-day trial version of Tivoli StorageProductivity Center for Replication Two SiteBusiness Continuity (try and buy)
To learn more, see “System Storage ProductivityCenter packages” on page 18.
Configure SSPC forIBM Tivoli StorageProductivity Center forReplication
User Configure SSPC for IBM Tivoli StorageProductivity Center for Replication. SeeChapter 8, “Configuring SSPC to copy data withTivoli Storage Productivity Center forReplication,” on page 85.
Configure SSPC fortape libraries
User For instructions, go to the IBM Tivoli StorageProductivity Center Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for ManagingTape Libraries.
Install storage systemhardware: DS3000,DS4000, or DS5000
User Install the hardware. You are not required toinstall all storage devices before configuringSSPC. You can install devices at a later time.
Configure SSPC forDS3000, DS4000, orDS5000
User Configure SSPC for the DS3000, DS4000, orDS5000. See Chapter 6, “Configuring SSPC forDS3000, DS4000, and DS5000,” on page 67.
Install switches User Install the switches. See your switch vendor forinformation.
Install fabric CIMagent
User Install the fabric CIM agent. The preferredmethod for data collection with McData andBrocade switches are through the fabric CIMagents. See your fabric CIM agent provider forinformation.
If wanted, add licensesand upgrade from IBMTivoli StorageProductivity CenterBasic Edition
User You can upgrade IBM Tivoli Storage ProductivityCenter Basic Edition by purchasing licenses forthe following packages:
v Tivoli Storage Productivity Center StandardEdition
v Tivoli Storage Productivity Center for Disk
v Tivoli Storage Productivity Center for Data
v Tivoli Storage Productivity Center for DiskMidrange Edition
For information, see “System StorageProductivity Center packages” on page 18.
34 IBM System Storage Productivity Center: User's Guide
Table 17. Initial tasks to complete for configuring SSPC (continued)
Task Responsibility Description Completed?
Install StorageResource agents
User A Storage Resource agent is software that collectsinformation from systems (for example, servers,computers, and workstations) for Tivoli StorageProductivity Center. Install a Storage Resourceagent on each system that you want TivoliStorage Productivity Center to monitor. Go to theIBM Tivoli Storage Productivity CenterInformation Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for Storage Resourceagent deployments.
Table 18 contains optional tasks that you might want to perform after youconfigure SSPC.
Table 18. Other optional configuration tasks for SSPC
Task Description
Add SSPC users See “Adding user IDs to SSPC” on page 93.
Change DB2 user IDpassword
See “Maintaining user IDs and passwords” on page 129
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36 IBM System Storage Productivity Center: User's Guide
Chapter 3. Setting up the SSPC server
This topic describes the tasks that the IBM service representative performs toinstall the IBM System Storage Productivity Center, including procedures forinstalling the SSPC server in a rack, connecting the cables, configuring the server,starting the server, and testing the installation.
IntroductionThe IBM System Storage Productivity Center (SSPC) 2805-MC5 contains two2.5-inch Serial Attached SCSI (SAS) hot-swap hard-disk drives.
Figure 4 shows the System Storage Productivity Center 2805-MC5.
The SSPC comes with a limited warranty, which is available in the box with theserver and on the IBM System Storage Productivity Center Documentation CD.
For complete rack installation and removal instructions, see the IBM Rackinstallation instructions document.
To learn about installing optional devices, refer to the System x3550 M3 Type 7944User's Guide located on the IBM System Storage Productivity Center DocumentationCD, which comes with the server.
SSPC 2805-MC5 is preinstalled with updates to the Microsoft Windows Server 2008R2 Standard operating system for 64-bit processors. The updates are the mostcurrent that are available at the time of manufacture.
Figure 4. The IBM System Storage Productivity Center 2805-MC5. This illustration mightdiffer slightly from your hardware.
© Copyright IBM Corp. 2007, 2010 37
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Prerequisites
Attention: Before continuing this installation procedure, ensure that the customer hasfilled out the customer work sheet located in “Planning work sheet” on page 27.
Have the following documents available before starting the procedure (they areincluded in the box with the server):
v Read This First: Installing the IBM System Storage Productivity Center flyerv Planning Work Sheet (located in the Read This First: Installing the IBM System
Storage Productivity Center flyer). The work sheet is also located and must befilled out by the customer. Ensure that it has been completed before starting thisprocedure.
v IBM Important Notices
v Rack installation instructions
v IBM System Storage Productivity Center Documentation CD
v IBM System Storage Productivity Center Introduction and Planning Guide (on theDocumentation CD)
v IBM System Storage Productivity Center User's Guide (on the Documentation CD)
Attached devices must be ready
If you intend to connect the SSPC to other supported devices, such as a DS8000system, it is optimal to have those devices fully functioning at this time.
Keyboard, mouse, and video display
A keyboard and mouse with Universal Serial Bus (USB) connectors are required forthe initial setup of the SSPC. A video display is also required. You can install anoptional Keyboard, Video, Mouse (KVM) unit by ordering Feature Code 9100.
For the customer: preparing for the installation__ 1. For future reinstallation or recovery, retain all paperwork, CDs or DVDs,
and other information included with the SSPC in a safe location.__ 2. Complete the Planning work sheet, located on page “Planning work sheet” on
page 27.__ 3. Read the IBM Important Notices document that is included in the shipping
box.__ 4. Obtain a Category 6 Ethernet cable to use during the installation.__ 5. If an optional fibre-channel host bus adapter (HBA) was ordered and
installed, obtain two male little-connector-to-little-connector (LC-to-LC)fibre-channel cables to attach the HBA to other devices.
__ 6. Installation requires a compatible keyboard, display, mouse, andinterconnect cables. If you must purchase these items, ask your salesrepresentative to order feature code 9100.
Tip: Feature code 9100 comes with installation instructions. If you orderedthis feature code, follow the instructions but do not remove and discard therubber pads under the keyboard. Peel off the protective strip on the consoleto expose the adhesive surface and place the keyboard into the tray. Pressthe keyboard firmly so that it adheres to the tray. You can discard the switchmounting brackets that come with feature code 9100.
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__ 7. During the SSPC installation, accept software licensing agreements whenprompted by the IBM service representative.
__ 8. After completing the hardware installation, the IBM service representativecan help you configure the IBM System Storage DS8000 element manager.You are responsible for configuring SSPC for IBM System Storage SANVolume Controller, IBM Storwize V7000, IBM System Storage DS3000, IBMSystem Storage DS4000, IBM System Storage DS5000, IBM XIV StorageSystem, or IBM Tivoli Storage Productivity Center for Replication.
For the IBM service representative: installing the hardware
Perform the following steps to install the SSPC in a rack:__ 1. Familiarize yourself with the front and rear views of the server, and the
cabling requirements (see Figure 5, Figure 6, and Table 19 on page 40).
Note: Check the cabling by using the information in the Rack InstallationInstructions for IBM Gen-II Slides Kit.
Figure 5. Front view of the SSPC 2805-MC5 server
Figure 6. Rear view of the SSPC 2805-MC5 server
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Table 19. Cabling the SSPC server
Connector on rear of SSPCserver Connected device Comments
Ethernet 1 Network hub Use this connector for thenetwork connection. AnEthernet Category 6 cable isnot included with the SSPCserver. Obtain one from thecustomer.
Ethernet 2 Not used Do not use this connector orthe network connection willfail.
Systems managementEthernet connector
Not used Do not use this connector orthe network connection willfail.
USB 1 Human interface device Human interface devices(keyboard, mouse, and videodisplay) are not includedwith the SSPC server. Thesedevices must be supplied bythe customer. Connecthuman interface devices(such as an individualkeyboard or an individualmouse) to the USB 1 or USB2 port. If you use acombined keyboard andmouse (one unit), connect tothe USB 1 port.
USB 2 Human interface device
Serial connector Not used
Video connector Video display
Power supply connector Rack power outlet Connect to the rack poweroutlet using the power cordincluded with the SSPCserver. (If an optional powersupply feature is alreadyinstalled, connect that powersupply to a PDU, and plugthe second power cord into asecond PDU to increaseredundancy.)
Optional fibre-channel - Port1
Fibre-channel device Use these connectors toconnect to fibre-channelservers or other devices.Optional fibre-channel - Port
2Fibre-channel device
__ 2. Check for flashes and authorized program analysis report (APAR)information by accessing the support website at http://www.ibm.com/support/entry/portal/Overview/Hardware/System_Storage/Storage_software/Storage_infrastructure_management/System_Storage_Productivity_Center_(SSPC)/. Go to Flashes & alerts, andclick the appropriate Flash.
__ 3. Obtain the completed Planning work sheet from the customer. The customermust complete the Planning work sheet in its entirety before the installationcan continue. A blank work sheet is available on page “Planning worksheet” on page 27.
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__ 4. Ensure that all related network-storage devices are fully functioning (forexample, IBM System Storage DS8000).
__ 5. Unpack the contents of the SSPC shipping box, and the box that containsthe cable-management arm, and check off the items in the inventorysection of Read This First: Installing the IBM System Storage ProductivityCenter flyer. This document comes in the box with the SSPC server.
Tip: Save all packaging material until the cable-management arm is fullyassembled. Small hardware pieces might not be visible and might bediscarded accidentally with the packaging material. Remove any tape orsmall foam pieces from the cable-management arm. Carefully remove theplastic ties from the cable-management arm and do not destroy them. Youmight choose to use them to secure cables.
__ 6. Read the enclosed IBM Important Notices.__ 7. Locate the Rack Installation Instructions for IBM Gen-II Slides Kit in the
plastic bag that contains the SSPC documentation.__ 8. On the Planning work sheet, write down the 25-digit Microsoft Windows
Product Key number that is found on the Microsoft Windows Server 2008R2 Standard label affixed to the top of the SSPC server.
__ 9. Disregard the instructions that are packaged with the sliderails, and mount the SSPC server by performing the steps in the RackInstallation Instructions for IBM Gen-II Slides Kit. When the SSPC server isfully configured (HBA, four hard drives, two power supplies, added fan),its weight is 15.9 kg (35.1 lb). Depending on where you want to place it ina rack, two people might be required to move it.
Statement 4
CAUTION:Use safepractices whenlifting.
≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)
__ 10. Make the following cable connections on the back panel of the SSPCserver:a. Connect the Ethernet cable from the customer's network to the Ethernet
1 port, which is located at the left rear of the SSPC server.
Important: Do not use the other two Ethernet ports at this time or thenetwork connection will fail.
b. Connect the keyboard and mouse to USB 1 and USB 2 ports. If using akeyboard and mouse combination, connect to the USB 1 connector.
c. Connect the video display cable to the video connector port.d. Insert a loopback connector into each HBA port (see Slot 2 in Figure 6
on page 39). The loopback connectors are included in the box with theserver.
e. Connect the power cord (included) to the customer's rack-mountedpower distribution unit (PDU) or power outlet, then to the powersupply connector on the SSPC server. (If an optional redundant power
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supply is already installed, connect that power supply to a PDU, andplug the remaining power cord into a second PDU to increaseredundancy.)
__ 11. If required, connect the video display power cord to the video display, thento the customer's rack-mounted PDU or power outlet.
__ 12. Secure all cables. Ensure that the cables have adequate slack to allow forfull movement of both the cable-management arm and the server, and toallow for disconnection.
__ 13. At the rear of the SSPC server, remove the hanging tag with the address ofthe baseboard management controller (BMC) media access control (MAC)and give it to the customer to store with the product documentation. Afteryou deploy the server, remove the BMC MAC address tag from the rear ofthe server so that it does not impede airflow.
Important: The server's Ethernet ports are set to Dynamic HostConfiguration Protocol (DHCP) by default. To find the BMC on an existingnetwork, the server must identify itself by its default host name. Thedefault host name for each server is the last eight characters of the BMCMAC address. In addition to being printed on the hanging tag, the BMCMAC address is also in the setup utility and on a label on the systemboard.
For the IBM service representative: configuring the operating system
Step 6 on page 44 in this section requires the participation of the customer.__ 1. Turn on the power to the video display.__ 2. Choose one of the following choices:
v If a host bus adapter (HBA) is not installed on the SSPC server, slide thecover of the power-control button to the left and press the power-controlbutton to start the server and the operating system, then go to step 3 onpage 44. The following messages are displayed whenever the server startsor restarts and no disk is in the CD/DVD drive:Boot Failed. Floppy DiskBoot Failed. Floppy Disk
Boot Failed. Windows Boot Manager
The server continues to start. This process takes 10 minutes or more tocomplete, and the server restarts before the Set Up Windows window isopened.
v If an HBA is installed on the SSPC server, slide the cover of thepower-control button to the left and press the power-control button tostart the server and the operating system, then determine the state of theHBA ports with the following procedure:a. Before performing the next two steps, read them in their entirety and
review the light-emitting diodes (LEDs) for the HBA in Table 20.
Table 20. LEDs on the host bus adapter
Yellow LED Green LED Amber LED Activity Description
Off Off Off Power off The HBA is not receiving power. The server ispowered-off.
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Table 20. LEDs on the host bus adapter (continued)
Yellow LED Green LED Amber LED Activity Description
On On On Power on(beforeinitialization ofthe firmware)
The HBA is receiving power from the PCIExpress slot, but it is not initialized by thefirmware for the adapter.
Flashing - all three LEDs at once Power on (afterinitialization ofthe firmware)
The firmware for the adapter successfullyinitialized the HBA, and the HBA is in a readystate. The firmware for the adapter initializesthe HBA when the BIOS code for the adapteris loaded. when you press Ctrl+Q, or when theHBA device driver is loaded.
Flashing yellow, then green, then amberrepeatedly
Firmware error The HBA firmware detected an unrecoverableerror condition.
Off Off On/Flashing Online 2 Gbps link / I/O activity
Off On/Flashing Off Online 4 Gbps link / I/O activity
On/Flashing Off Off Online 8 Gbps link / I/O activity
Flashing Off Flashing Beacon The HBA is responding to a Beacon commandfrom the management software for the HBA.
b. At the rear, check the LEDs on the HBA to ensure that they functioncorrectly (see Table 20 on page 42). If the HBA is functioning correctly,the yellow, green, and amber lights blink in unison.
c. During initialization, when Press <Ctrl+Q> for Fast!UTIL isdisplayed, press Ctrl+Q on the keyboard to access the Fast!UTILutility.After a few seconds, the following information is displayed:QLogic CorporationQLE2562 PCI3.0 Fibre Channel ROM BIOS Version X.XXCopyright (C) QLogic Corporation 1993-2008 All rights reserved.www.qlogic.com
Press <Ctrl-Q> or <Alt-Q> for Fast!UTIL
BIOS for Adapter 0 is disabled
BIOS for Adapter 1 is disabledROM BIOS NOT INSTALLED
If the displayed information is not correct, and you verified that theHBA is configured correctly, see the chapter about troubleshooting inthe IBM QLogic 8 Gb FC Single-Port or Dual-Port HBAs for IBM System xInstallation and User's Guide located on the IBM QLogic 8 Gb FCSingle-Port or Dual-Port HBAs for IBM System x Support CD.
d. Complete the Loopback Data Test with these steps:1) Select the HBA port. (Function 0 = Port 1, and Function 1 = Port
2).2) Select Loopback Data Test, then click Enter.3) Select External Loopback Data Test, then click Enter.4) Select Continue with Loopback Data Test, then click Enter.5) In the Press any key to stop Loopback Data Test window, press
any key to continue and determine the results of the test:– If the loopback test is successful, the message Loopback Data
Test Complete is displayed.
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– If the loopback test is unsuccessful, the message Failed - 400B- FC Loop Not Up is displayed.
6) Press any key to continue. On the Fast!Util Options menu, selectExit Fast!Util, then press Enter.
7) On the Exit Fast!Util window, select Reboot System, then pressEnter. The server will restart.
__ 3. In the Set Up Windows window, enter the following information:a. In the Country or region field, enter the appropriate country or region.b. In the Time and currency field, enter the current time and the medium
of exchange.c. In the Keyboard layout field, enter the preferred keyboard layout.
Click Next.__ 4. Enter the 25-digit Windows product key without dashes (recorded in
“Product Key and computer name for Windows operating system” on page28).
__ 5. In the Windows product key window, ensure that Automatically activateWindows when I am online is checked and click Next.
Important: The customer must read and accept the license agreement in thenext step. The IBM service representative cannot accept the licenseagreement on behalf of the customer.
__ 6. In the Microsoft Software License Terms window, select I accept the licenseterms and click Next.
__ 7. Windows opens a panel that reads The user’s password must be changedbefore logging on the first time. Click OK.
__ 8. Set the Windows Administrator password field to the one in Table 10 onpage 28 of the Planning Work Sheet. Click the arrow.
__ 9. Click OK at the confirmation window to complete the Set Up Windowswindow.
For the IBM service representative: completing the initial configurationtasks
Tips:
v For some SSPC servers, a Password Tool dialog box and command promptwindow opens in the backgound and the Initial Configuration Tasks window(mentioned in step 1) opens in the foreground. Perform the steps in the InitialConfiguration Tasks window first.
v If the following message is displayed, click OK, and continue to the next step.Please change the host name to a fully qualified domain name and restartthe server. Setup will continue after restarting your server.
__ 1. In the Initial Configuration Tasks window, click Set time zone and configurethe clock and time zone to match the time setting of the network. Click OKto return to the Initial Configuration Tasks window.
__ 2. If a default browser window opens, clear the box next to Always performthis check when starting Firefox, then click Yes.
__ 3. Click Configure Networking.__ a. Double-click the Local Area Connection Network icon for your
network, then click Properties.
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__ b. If you are using Internet Protocol Version 6 (IPv6), use the up ordown arrow keys (↑ or ↓) to highlight Internet Protocol Version 6(TCP/ IPv6) and click Properties. Clear the IPv4 check box.
__ c. If you are using Internet Protocol Version 4 (IPv4), use the up ordown arrow keys (↑ or ↓) to highlight Internet Protocol Version 4(TCP/ IPv4) and click Properties. Clear the IPv6 check box.
__ d. Select Use the following IP address and enter the values for the IP,Subnet Mask, Default Gateway, Preferred DNS, and Alternate DNSaddress fields, recorded in Table 9 on page 28 of the Planning worksheet.
__ e. Click Advanced and on the Advanced TCP/IP Settings panel, clickthe DNS tab.
__ f. In the DNS suffix for this connection field, enter the DNS suffixrecorded in Table 11 on page 29 of the Planning work sheet.
__ g. Click OK or Close until you return to the Initial Configuration Taskswindow.
__ h. At the bottom left of the screen, click Start and select All Programs >Accessories > Command Prompt.
__ i. To verify that the network settings are correct, type ipconfig and pressEnter.
__ j. To verify whether the SSPC is connected to the network, click Start >Control Panel > Network and Internet > Network and SharingCenter. The Network and Sharing Center window shows icons thatrepresent the SSPC server, the network, and the Internet:v If the SSPC is connected to a public network, a green line exists
between the SSPC server and the network.v If the SSPC is connected to a private network, a black line exists
between the SSPC server and the network.v If the SSPC is not connected a network, a red X exists between the
SSPC server and the network, and the network is grayed out.__ 4. To enable Windows automatic updating and feedback, follow these steps:
a. From the Initial Configuration Tasks window, click Enable Windowsautomatic updating and feedback.
b. Click Manually configure settings.c. In the Windows Error Reporting section, click Change Setting, select I
don't want to participate, don't ask me again, then click OK.d. Close all windows until you return to the Initial Configuration Tasks
window.__ 5. Change the computer name and DNS suffix of the SSPC server by
performing these steps:a. In the Initial Configuration Tasks window, click Provide computer name
and domain, then click Change.b. In the Computer name field, type the short host name of the server only.
For example, abc.tucson.example.com is a fully qualified host name whereabc is the short host name. Click More.
c. In the Primary DNS suffix of this computer field, type the DNS suffix ofthe server (for example, tucson.example.com). The host name and DNSsuffix is provided in Table 11 on page 29.
d. Click OK until you return to the System Properties window. Click Close.e. Click Restart Now to restart the SSPC server.
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Tip: Determine whether the customer wants to see the Initial ConfigurationTasks window every time the server is restarted. If not, click the Do notshow this window at logon check box at the bottom of the window.
For the IBM service representative: completing the installationThe SSPC hardware installation is now completed. You can assist the customerwith the following software-related tasks:__ 1. For some SSPC servers, the Server Manager window or the Initial
Configuration Tasks window opens after the server reboots. Minimize thewindow.
__ 2. The Password Tool window or the SSPC online help window opens.Minimize the SSPC online help window.
__ 3. Run the SSPC Password Tool by following the instructions in this step.Your passwords for the DB2 user, DB2 services, and Tivoli StorageProductivity Center for Replication applications must match your WindowsAdministrator password. Therefore, because you set the WindowsAdministrator password in step 8 on page 44 in “For the IBM servicerepresentative: configuring the operating system” on page 42, you must runthe SSPC Password Tool to automatically change the passwords for DB2user, DB2 services, and Tivoli Storage Productivity Center for Replication sothat they match your Windows Administrator password.a. If the SSPC Password Tool window is not already open, in the Taskbar,
click SSPC Password Tool. If the tool is closed, open it by clicking Start> All Programs > Startup > Run PW Tool.Attention: Do not click the Password Tool icon on the desktop. Thisopens a different window.
b. In the Administrator password field, enter the Windows Administratorpassword specified in Table 10 on page 28 of the Planning Work Sheet.
c. In the Host authentication password field, enter the host authenticationpassword that is specified in Table 10 on page 28. Confirm the passwordand click OK.
Notes:
v If the DB2 servers have already started, the following error messagesare displayed. Ignore them and continue with the procedure.Changing DB2 User password for Data Server...Changing DB2 User password for Device Server...OpenServiceW failed, error code = 5OpenServiceW failed, error code = 5OpenServiceW failed, error code = 5OpenServiceW failed, error code = 5
v The password tool can take 5 minutes or more to run.d. When the procedure is done, the password tool displays a message that
it has finished processing. Click Exit.
For the IBM service representative: testing the installationDuring the test, if you are prompted to register the Microsoft Windows Server 2008Enterprise operating system, minimize the message and continue with theprocedure.
Verify that the System Storage Productivity Center can communicate with thenetwork by completing the following steps:
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__ 1. To verify whether the device that you want to connect to the SSPC isconnected to the network (for example, a DS8000), perform one of thefollowing steps:v Click Start > Network. The Network window opens and lists the devices
that are connected to the network.v At the bottom left of the screen, click Start > All Programs > Accessories
> Command Prompt. Type ping XXX.XXX.XXX.XXX (whereXXX.XXX.XXX.XXX is the IP address of a device, such as a DS8000), andpress Enter. (A list of network devices is in “Device information ” onpage 30.)
Tip: A ping to a device might not be successful because some devices donot reply to a ping.The SSPC server has a good network connection if the reply is similar tothe following example: Reply from XXX.XXX.XXX.XXX: bytes=32 time<1msTTL=122
If the reply timed out, resolve the problem using the following methods:– Disconnect the Ethernet cable on the rear of the SSPC from Ethernet 1.
Then, reconnect the Ethernet cable to Ethernet 1.– Ask the customer to check with the Network Administrator to verify
the IP address of the device, verify that the device is active, and ensurethat there are no firewall issues.
– If the ping command still does not work and you suspect that it mightbe a hardware error, call the IBM Support Center at 1-800-IBM-SERV(1-800-426-7378), and select hardware support. Refer to the machinetype as 2805 and have the serial number available. If the IBM SupportCenter determines it is a software issue, call back and select softwaresupport. You must present the Customer ID and refer to the machineas the Tivoli Storage Productivity Center. To contact the IBM SupportCenter outside the United States, go to http://www.ibm.com/planetwide.
__ 2. Close the command prompt window after communication between the SSPCand the customer's network has been successfully verified.
__ 3. Close the Network and Sharing Center window.__ 4. Return to the Initial Configuration Tasks window.__ 5. If the SSPC online help window is displayed, minimize it.
Turning the SSPC server on and offFollow these instructions whenever you need to turn the IBM System StorageProductivity Center (SSPC) server on or off.
Turning on the server
To turn on the SSPC server, press the power-control button and light-emittingdiode (LED) at the front of the server. See Figure 7 on page 48.
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Turning off the server
To turn off the SSPC server, use these steps:1. From the SSPC desktop, click Start.2. Click the arrow located beside the Log off selection.3. From the list, click Shut down.
Figure 7. Front view of the SSPC 2805-MC5 server
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Chapter 4. Configuring SSPC for DS8000
Use this procedure to configure IBM System Storage Productivity Center (SSPC) sothat IBM Tivoli Storage Productivity Center can monitor and manage IBM SystemStorage DS8000.
This procedure describes how to configure Tivoli Storage Productivity Center thatis installed on an SSPC server. You can also configure Tivoli Storage ProductivityCenter from a remote device. For instructions, see “Configuring Tivoli StorageProductivity Center from a remote system” on page 95.
Before you start
This procedure assumes the following conditions:v You have DS8000 R4.1 or later.v The DS8000 administrator created user names and passwords for the users of the
element managers.v Each user name that the DS8000 administrator created is in the administrator
group.v You completed all steps for setting up the SSPC hardware in Chapter 3, “Setting
up the SSPC server,” on page 37.v You add the DS8000 server to Tivoli Storage Productivity Center by using the
Configure Devices wizard, rather than the Configuration Utility.v You use the Subsystem Standard Group in the Configure Devices wizard when
you configure Tivoli Storage Productivity Center to collect data from the DS8000server. Although you can use other monitoring groups, this procedure uses theSubsystem Standard Group. To learn how to configure Tivoli StorageProductivity Center with other monitoring groups or by using a monitoringtemplate, see the related links in “Completing the configuration” on page 55.
Preparing your browserPerform steps to prepare your web browser so that you can configure IBM SystemStorage Productivity Center (SSPC) for your storage system.1. Configure your browser to allow pop-up windows with the following steps:
For Firefox
a. Click Tools > Options > Block Pop-Up Windows > Content.b. Clear the check mark beside Block pop-up windows, then click
OK.
For Internet Explorer
a. Click the Internet Explorer icon on the Quick Launch toolbar.b. Click Tools > Pop-up Blocker > Turn Off Pop-up Blocker.c. If you receive a message that content was blocked because it was
not signed by a valid security certificate, click the Information Bar atthe top of the window and select Show blocked content.
If you access SSPC by using a web browser other than Firefox or InternetExplorer, use the configuration instructions for that browser to ensure that new
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pop-up windows can automatically open when you visit a website. Also,uninstall or turn off any applications that block or suppress pop-up windows.
2. If you use Internet Explorer, add the IP address of your storage system to thelist of trusted sites in the browser by using the following steps:a. Click the Internet Explorer icon located on the Quick Launch toolbar.b. From the Internet Explorer toolbar, click Tools > Internet options.c. Click the Security tab, click the Trusted sites icon and then click Sites.d. In the Add this web site to the zone field, type the IP address of your
storage system. Click Add and the IP address is added to the Web sitesfield. Click OK.
e. Click OK to exit the Internet Options window, and then close InternetExplorer.
Starting and logging on to Tivoli Storage Productivity CenterBegin the procedure of configuring IBM System Storage Productivity Center (SSPC)for the storage system by starting and logging on to IBM Tivoli StorageProductivity Center.
Log on to the Tivoli Storage Productivity Center by using the following steps:1. Start Tivoli Storage Productivity Center by double-clicking the Productivity
Center icon on the IBM System Storage Productivity Center desktop or clickingStart > All Programs > IBM Tivoli Storage Productivity Center > ProductivityCenter.
2. Log on to the Tivoli Storage Productivity Center user interface with theWindows Administrator user ID and password.In the Server field of the Tivoli Storage Productivity Center Sign on window,verify that the value that is displayed is the host name of the server to whichyou want to connect. If not, type the correct host name.
3. The first time that you log on to the Tivoli Storage Productivity Center userinterface, the license agreement window opens. Read the terms of the licenseagreement. If you agree with the terms, select I accept the terms of the licenseagreement. Click Next. On subsequent logins, you do not see this panel.The Welcome page to the IBM Tivoli Storage Productivity Center panel opens ifit was not disabled before this procedure.
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Configuring Tivoli Storage Productivity Center for DS8000After you add an IBM System Storage DS8000 server to IBM Tivoli StorageProductivity Center, you can run a probe job to collect DS8000 data. You can alsoaccess the DS8000 graphical user interface (GUI).
Adding a DS8000 server by using the Configure Deviceswizard
Add an IBM System Storage DS8000 storage system to IBM Tivoli StorageProductivity Center by using the following steps.
You can add multiple devices of the same type using a single session of thewizard. For example, you can add a DS8000 server, IBM System Storage SANVolume Controller, and storage systems that use Common Information Model(CIM) agents by using a single session of the wizard. You cannot configuremultiple devices of different types at the same time. For example, you cannot adda storage system and a fabric using a single session of the wizard.1. From the Welcome to the IBM Tivoli Storage Productivity Center window,
click Add Devices.2. From the Select Device Type page, click Storage Subsystem and click Next.3. From the Select devices page, click Add and configure new storage
subsystems and click Next.4. From the Configure storage subsystem connections page, locate the Device
Type field. Click the arrow to view the list of devices, then click IBM DS8000.Enter the following connection properties for the DS8000 storage system:
Figure 8. Welcome to the IBM Tivoli Storage Productivity Center panel. This panel provideslinks to commonly used Tivoli Storage Productivity Center tasks.
Chapter 4. Configuring SSPC for DS8000 51
HMC AddressEnter the IP address or host name for the Hardware ManagementConsole (HMC) that manages the DS8000 server.
HMC2 Address (Optional)Enter the IP address or host name of a second HMC that manages theDS8000 server.
UsernameEnter the user name for logging on to the IBM System Storage DS8000Storage Manager (also known as the DS8000 element manager orGUI). The default user name is admin.
Tip: This user name is the same as the user name for the enterprisestorage server network interface (ESSNI).
When you log on to the DS8000 Storage Manager for the first time byusing the administrator user ID, you are required to change thepassword.
You need one user name and password to set up the DS8000 StorageManager. The user name and the password for it are stored in theTivoli Storage Productivity Center database. After the user name andpassword are stored, when you log on to the DS8000 Storage Managerin Tivoli Storage Productivity Center, the stored user name and theprivileges associated with it are retrieved.
To set up Lightweight Directory Access Protocol (LDAP) and singlesign-on for DS8000 in Tivoli Storage Productivity Center, see“Configuring Tivoli Storage Productivity Center for DS8000 LDAPauthentication” on page 125 and “Single sign-on” on page 110.
PasswordEnter the password for the user name. The default password is admin.
If you want to remove the information that you entered, click Clear.5. Click Add. The Configure storage subsystem connections page displays a pane
that shows the IP (HMC) address and device type connection properties thatyou entered.
6. To enter connection properties for additional DS8000 servers, repeat steps 4 onpage 51 and 5, then go to step 7.If you want to remove a device, click to highlight the device that you want toremove, then click Remove.
7. When you finish entering connection properties for the DS8000 servers thatyou want to add, click Next.Tivoli Storage Productivity Center discovers the DS8000 servers and collectsinitial configuration data from them. When the discovery and collection arecompleted, the message Completed successfully is displayed in the Statuscolumn. The devices that are displayed are known to Tivoli StorageProductivity Center.
8. From the Discover storage subsystems page, click Next.9. From the Select Storage Subsystems page, click the DS8000 server that you
want to add.
Important: Any storage systems that you added in previous steps areautomatically selected. Clear storage systems that you do not want to add.Click Next.
52 IBM System Storage Productivity Center: User's Guide
10. In the Specify data collection page, indicate how you want Tivoli StorageProductivity Center to collect data from the DS8000 server.Perform the following steps:a. In the field Use a monitoring group or template, click the arrow to select
monitoring group. When you include the DS8000 server in a monitoringgroup, Tivoli Storage Productivity Center manages the server and acollection of other storage systems in the same manner.
b. In the field Select monitoring group, click the arrow to select SubsystemStandard Group.Each monitoring group is associated with an existing probe schedule andset of alerts. When you select a monitoring group, its data collectionschedule and alerts are automatically applied to the DS8000 server and allstorage systems that you are adding. After you complete the wizard, thestorage systems remain in the group and you can use that group whenworking in other parts of the Tivoli Storage Productivity Center userinterface, such as in reports.When you select the Subsystem Standard Group option, the followingactions occur:v Tivoli Storage Productivity Center automatically includes the DS8000 in
the probe schedule to which the monitoring group is associated. Forexample, when you select Subsystem Standard Group, the DS8000 isincluded in the Subsystem Standard Probe schedule. The SubsystemStandard Probe schedule runs two times per week on Monday andWednesday at 1:00 am.
v Tivoli Storage Productivity Center applies a set of alert conditions to theDS8000 and the other storage systems in the monitoring group. Whenany of these conditions are detected during data collection, an alert istriggered. The group that you select determines the alerts that areassociated with the storage systems. For example, if you selectSubsystem Standard Group, 18 alert conditions are automaticallychecked for the storage systems.
The pane below the Select monitoring group field shows informationabout the group or template that you selected.To learn more about monitoring groups, their associated alerts andschedules, and the conditions that trigger alerts, go to the IBM TivoliStorage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Search foralerts and schedules associated with monitoring groups and templates. Alsosearch for triggering conditions for alerts.
c. Click Next.11. From the Review user selections page, review the configuration choices that
you made for the DS8000 by using the Configure Devices wizard:v The list of devices that you are adding.v The name of the monitoring group that you selected. This value is not
displayed if you selected a template.v The name of the probe schedule that is created based on the template you
selected. This value is not displayed if you selected a monitoring group.v Information about the probe schedule created for a template.v The names of the alerts that are created based on the template you selected.
This value is not displayed if you selected a monitoring group.To change your configuration choices, click Back and repeat step 10.
Chapter 4. Configuring SSPC for DS8000 53
12. Click Next to commit your configuration choices and to complete theconfiguration. The View results page is displayed. It includes the followinginformation:v A list of the actions performed by the wizard. The page displays a row for
the successful actions. If the configuration failed, a row is displayed foreach failed action. For example, if the wizard expects to assign a specificalert to five devices, but the operation only succeeds for the three of thedevices, this page displays one row for the successful actions and two rowseach failed actions.
v Error messages for any failed actions. To resolve the error, go to the IBMTivoli Storage Productivity Center Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp andsearch for the message identifier.
13. Click Finish to close the Configure Devices wizard.
Running a probe job to collect DS8000 dataUse these steps to run an IBM Tivoli Storage Productivity Center probe job tocollect data about IBM System Storage DS8000.
Tip: Probe jobs can take a long time depending on how many volumes and logicalunit numbers (LUNs) your storage system has.1. From the View results page, click Finish to close the wizard and start a probe
of the DS8000 server that you configured. To view the status of the probe, fromthe Job History window click View Job History. The Job Management panel isdisplayed.Use the Job Management panel to view and manage all schedules, runs, andjobs that are related to the storage devices which Tivoli Storage ProductivityCenter monitors. Also, if your devices are not fully monitored (that is, notincluded in all data collection schedules that are available to the licensededition of Tivoli Storage Productivity Center that is installed), take advantageof the Job Management - Recommendations window. Messages in the windowindicate actions that you can take to more fully use Tivoli Storage ProductivityCenter to monitor your devices. For details about the Job Management panel,go to the IBM Tivoli Storage Productivity Center Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Search forManaging schedules, jobs, and runs and Job Management - Recommendations.
2. Wait for the probe job to complete. When the probe is finished, Tivoli StorageProductivity Center adds a row for the probe in both tables of the JobManagement panel.
If the probe was successful:
v In the Schedules table, Success is displayed the Last Run Statuscolumn. It is accompanied by a green status indicator.
v In the Jobs for Selected Schedule table, the probe job is displayed inthe Run column. It is accompanied by a green status indicator.
The data that results from a probe is stored in the Tivoli StorageProductivity Center database repository. You can use the data togenerate reports, including Asset, Data Source, and Storage Subsystemreports. To learn how to generate reports from the data, go to“Accessing reports about storage resources” on page 81.
If the probe failed:
v In the Schedules table, Failed is displayed in the Last Run Statuscolumn. It is accompanied by a red status indicator.
54 IBM System Storage Productivity Center: User's Guide
v In the Jobs for Selected Schedule table, the probe job is displayed inthe Run column. It is accompanied by a red status indicator. Expandthe entry and view the information in the Status column to learnmore about the failure.
Accessing the DS8000 GUI through Tivoli Storage ProductivityCenter
Use these steps to start IBM System Storage DS8000 Storage Manager, which is thegraphical user interface (GUI) for IBM System Storage DS8000, from IBM TivoliStorage Productivity Center.1. On the toolbar, click Element Management and wait for the Configuration
Utility window to open.2. In the DS8000 Element Manager section, click the DS8000 server that you want
to monitor and locate the Select Action field. Click the arrow and selectLaunch Default Element Manager.
3. The GUI8333E window is displayed with the message Failed to log in toDS8000 Element manager. Enter valid Username and password. Click OK.
4. In the Modify Element Manager window, type the user name and password ofthe DS8000 server that you configured to Tivoli Storage Productivity Center.Click Save. The Configuration Utility window opens, followed by a SecurityAlert page.
5. To the question in the Security Alert page Do you want to proceed? click Yes.
The GUI for the IBM System Storage DS8000 Storage Manager opens for you tomanage the DS8000 storage system. The GUI is also known as the DS8000 elementmanager.
Completing the configurationUse these steps to complete the configuration of IBM System Storage ProductivityCenter for IBM System Storage DS8000.1. Activate the Windows license.
If you did not check Automatically activate Windows when I am onlineoption during the IBM System Storage Productivity Center installation or youdo not have SSPC Internet connectivity, you must activate the license forWindows using these steps. If the Automatically activate Windows when I amonline option was enabled, skip this step.
Important: From the first time you start the SSPC server, you have 30 days toactivate the Windows license and complete the Windows setup. If you exceedthe 30-day time limit, you cannot use Windows until you activate the license.a. From the Windows desktop, click Start. Right-click Computer and select
Properties.b. At the System panel, click Activate Windows now and follow the
instructions to activate Windows using the phone.2. Optional: Subscribe to the Tivoli Storage Productivity Center support website to
receive information about important technical notes, flashes, and AuthorizedProblem Analysis Report (APAR) information.a. Go to http://www.ibm.com/support/entry/portal/Overview/Software/
Tivoli/Tivoli_Storage_Productivity_Center_Basic_Edition. If you are logging
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into this support site for the first time, follow the instructions to enter theproduct information in the Support & downloads quick start window. TheSupport overview window opens.
b. From the Notifications pane, click My Notifications.c. From the Sign in window, enter your IBM ID and password, and click
Submit.d. From the My notifications window, click Subscribe > Tivoli.e. In the resulting window, click to select the check box beside Tivoli Storage
Productivity Center Basic Edition.f. Click Continue.g. In the resulting window, enter the appropriate information in the fields and
click Submit to create your subscription.Related links
Learn more about configuring Tivoli Storage Productivity Center from theselinks in the IBM Tivoli Storage Productivity Center Information Center:Configure DevicesDescribes how to use the Configure Devices wizard to set up storage devicesfor monitoring by IBM Tivoli Storage Productivity Center. The wizard guidesyou through the steps for adding a device as a data source, running adiscovery, including devices in groups, specifying alerts, and setting up datacollection schedules.Configure storage subsystemsProvides details about using the Configure Devices wizard specifically to set upstorage subsystems for monitoring by Tivoli Storage Productivity Center.Storage subsystems that you configure in the wizard are automatically includedin probe schedules and associated with alert conditions.Configure storage subsystem connections pageDescribes and lists the connection properties for the storage subsystems andCIMOMs that you configure when you use the Configure Devices wizard to setup devices for monitoring by Tivoli Storage Productivity Center.Adding a CIM agent manuallyTells how to manually add a Common Information Model (CIM) agent so thatTivoli Storage Productivity Center can communicate with supported storagesubsystems.Managing schedules, jobs, and runsGives information about how to use the Job Management panel to view andmanage the schedules, runs, and jobs that are related to storage devices that aremonitored by Tivoli Storage Productivity Center.Job Management - RecommendationsDescribes how to view recommendations for storage devices that are not fullymonitored by IBM Tivoli Storage Productivity Center.Alerts and schedules associated with monitoring groups and templatesProvides information about alerts that notify you when conditions for storagedevices are detected by a data collection schedule. Includes tables that show thealerts and schedules that are associated with monitoring groups and templates.Triggering conditions for alertsPresents tables of events that trigger alerts and gives the error messageidentifiers for those alerts.ReportingDescribes the types and categories of Tivoli Storage Productivity Center reportsthat provide both summary and detailed information about the storageresources in your environment.
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Chapter 5. Configuring SSPC for SAN Volume Controller orStorwize V7000
Use this procedure to configure IBM System Storage Productivity Center (SSPC) sothat IBM Tivoli Storage Productivity Center can monitor and manage IBM SystemStorage SAN Volume Controller or IBM Storwize V7000.
This procedure describes how to configure Tivoli Storage Productivity Center thatis installed on an SSPC server. You can also configure Tivoli Storage ProductivityCenter from a remote device. For instructions, see “Configuring Tivoli StorageProductivity Center from a remote system” on page 95.
Before you start
This procedure makes the following assumptions:v You have SAN Volume Controller version 5.1 or later.v You have Storwize V7000 version 6.1 or later.v You completed all steps for setting up the SSPC hardware in Chapter 3, “Setting
up the SSPC server,” on page 37.v You add the SAN Volume Controller or Storwize V7000 cluster to Tivoli Storage
Productivity Center by using the Configure Devices wizard, rather than theConfiguration Utility.
v You use the Subsystem Standard Group in the Configure Devices wizard whenyou configure Tivoli Storage Productivity Center to collect data from the SANVolume Controller or Storwize V7000 cluster. Although you can use othermonitoring groups, this procedure uses the Subsystem Standard Group. To learnhow to configure Tivoli Storage Productivity Center with other monitoringgroups or by using a monitoring template, see the related links in “Completingthe configuration” on page 64.
Preparing your browserPerform steps to prepare your web browser so that you can configure IBM SystemStorage Productivity Center (SSPC) for your storage system.1. Configure your browser to allow pop-up windows with the following steps:
For Firefox
a. Click Tools > Options > Block Pop-Up Windows > Content.b. Clear the check mark beside Block pop-up windows, then click
OK.
For Internet Explorer
a. Click the Internet Explorer icon on the Quick Launch toolbar.b. Click Tools > Pop-up Blocker > Turn Off Pop-up Blocker.c. If you receive a message that content was blocked because it was
not signed by a valid security certificate, click the Information Bar atthe top of the window and select Show blocked content.
If you access SSPC by using a web browser other than Firefox or InternetExplorer, use the configuration instructions for that browser to ensure that new
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pop-up windows can automatically open when you visit a website. Also,uninstall or turn off any applications that block or suppress pop-up windows.
2. If you use Internet Explorer, add the IP address of your storage system to thelist of trusted sites in the browser by using the following steps:a. Click the Internet Explorer icon located on the Quick Launch toolbar.b. From the Internet Explorer toolbar, click Tools > Internet options.c. Click the Security tab, click the Trusted sites icon and then click Sites.d. In the Add this web site to the zone field, type the IP address of your
storage system. Click Add and the IP address is added to the Web sitesfield. Click OK.
e. Click OK to exit the Internet Options window, and then close InternetExplorer.
Starting and logging on to Tivoli Storage Productivity CenterBegin the procedure of configuring IBM System Storage Productivity Center (SSPC)for the storage system by starting and logging on to IBM Tivoli StorageProductivity Center.
Log on to the Tivoli Storage Productivity Center by using the following steps:1. Start Tivoli Storage Productivity Center by double-clicking the Productivity
Center icon on the IBM System Storage Productivity Center desktop or clickingStart > All Programs > IBM Tivoli Storage Productivity Center > ProductivityCenter.
2. Log on to the Tivoli Storage Productivity Center user interface with theWindows Administrator user ID and password.In the Server field of the Tivoli Storage Productivity Center Sign on window,verify that the value that is displayed is the host name of the server to whichyou want to connect. If not, type the correct host name.
3. The first time that you log on to the Tivoli Storage Productivity Center userinterface, the license agreement window opens. Read the terms of the licenseagreement. If you agree with the terms, select I accept the terms of the licenseagreement. Click Next. On subsequent logins, you do not see this panel.The Welcome page to the IBM Tivoli Storage Productivity Center panel opens ifit was not disabled before this procedure.
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Configuring Tivoli Storage Productivity Center for SAN VolumeController or Storwize V7000
After you add an IBM System Storage SAN Volume Controller or IBM StorwizeV7000 cluster to IBM Tivoli Storage Productivity Center, you can run a probe job tocollect SAN Volume Controller data.
Adding a SAN Volume Controller or Storwize V7000 cluster byusing the Configure Devices wizard
Add an IBM System Storage SAN Volume Controller or IBM Storwize V7000cluster to IBM Tivoli Storage Productivity Center by using the following steps.
You can add multiple devices of the same type using a single session of thewizard. For example, you can add a DS8000 server, a SAN Volume Controllercluster, and storage systems that use Common Information Model (CIM) agents, byusing a single session of the wizard. You cannot configure multiple devices ofdifferent types at the same time. For example, you cannot add a storage systemand a fabric using a single session of the wizard.1. From the Welcome to the IBM Tivoli Storage Productivity Center window,
click Add Devices.2. From the Select Device Type page, click Storage Subsystem and click Next.3. From the Select Devices page, click Add and configure new storage
subsystems and click Next.4. From the Configure Storage Subsystem Connections page, locate the Device
Type field. Click the arrow to view the list of devices, then click IBM SAN
Figure 9. Welcome to the IBM Tivoli Storage Productivity Center panel. This panel provideslinks to commonly used Tivoli Storage Productivity Center tasks.
Chapter 5. Configuring SSPC for SAN Volume Controller or Storwize V7000 59
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Volume Controller/IBM Storwize V7000. Enter the following connectionproperties for the SAN Volume Controller or Storwize V7000 cluster:
SVC VersionClick the arrow and select the version of the SAN Volume Controlleror Storwize V7000 cluster that you want to configure.
IP addressEnter the IP address or host name of the SAN Volume Controller orStorwize V7000 cluster. You can enter an IPv4 or IPv6 address, forexample:v 127.0.0.1v 2001:DB8:0:0:0:0:0:0/32 or 2001:DB8::/32
Select KeySelect one of the following actions for the Secure Shell (SSH) key:v Use existing uploaded key: This selection is the default. If you
select this action, the Admin Username and Admin Password fieldsare optional.
v Upload new key: If you select this action, the Admin Usernameand Admin Password fields are required. Public key content isextracted from the private key that is provided in the Private SSHKey field and is uploaded to SAN Volume Controller or StorwizeV7000.
Admin UsernameIf you selected Upload new key in the Select Key list, enter the nameof a user who has the administrator role for the SAN VolumeController or Storwize V7000 cluster that contains the device:v For SAN Volume Controller Version 5.0 and later, the default value
for the Admin Username field is superuser.v For Storwize V7000 Version 6.1 or later, the default value for the
Admin Username field is superuser.v For SAN Volume Controller Version 4.0, the default value for the
Admin Username field is admin.
If you selected Use existing upload key, the Admin Username field isoptional.
Admin PasswordEnter the password for the user that you entered in the AdminUsername field.
Tip: For SAN Volume Controller, the Admin Password is randomlygenerated when SAN Volume Controller is installed. It is the samepassword you use to log on to the SAN Volume Controllermanagement GUI.
For Storwize V7000, the Admin Password is passw0rd.
UsernameEnter the name of an authorized user of the device. This field is activeif you selected Upload new key in the Select Key list, and entered theuser name and password of an administrator in the Admin Usernameand Admin Password fields.
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Restriction: The Username field applies to SAN Volume ControllerVersion 5.0 and later; it does not apply to SAN Volume ControllerVersion 4.0.
Private SSH KeyBy default, the private key file includes a file path of${device.conf}\tpc_svc.pem, which represents the Tivoli StorageProductivity Center default key file tpc_svc.pem. The tpc_svc.pem keyfile is in the conf directory where the Device server is installed. If youwant to use your own key, the key file must exist on the systemwhere you run the Tivoli Storage Productivity Center user interface.The key is uploaded to the Tivoli Storage Productivity Center serversystem. Use the Browse button to identify a new key.
The private SSH key must be in OpenSSH format or in PuTTY (.ppk)format that is not protected by a password. You can convert a PuTTY.ppk key that is protected by a password to OpenSSH key format byusing the PuTTYgen utility. With SSPC Version 1.5, the PuTTY utilityis no longer preinstalled. Convert a PuTTY .ppk key that is protectedby a password to OpenSSH key format by using the following steps:a. Download and start the PuTTYgen utility. You can download
PuTTY from http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html.
b. Load the PuTTY .ppk file from the File menu and select Loadprivate key.
c. After loading, from the menu bar, select Conversion and selectExport OpenSSH key conversion.
This action saves the key in OpenSSH format.
Important: If you upload a new key for the existing user name usingTivoli Storage Productivity Center, that new key overrides the existingkey. If you have another application using that SAN VolumeController or Storwize V7000 user name (for example Tivoli StorageProductivity Center for Replication), the application cannot log on toSAN Volume Controller or Storwize V7000 because the key associatedwith the user name is overwritten.
If this situation occurs, create a user name specifically for TivoliStorage Productivity Center or Tivoli Storage Productivity Center forReplication on the SAN Volume Controller or Storwize V7000 cluster.Add the SAN Volume Controller or Storwize V7000 cluster to TivoliStorage Productivity Center for Replication by using the new username and password. Alternatively, you can change the user name andpassword while the application is in the disconnected state.
Passphrase (Optional)Enter the passphrase for the SSH key pair. The passphrase protectsyour private SSH key file. If you do not have a passphrase, leave thisfield blank.
If you want to remove the information that you entered, click Clear.5. Click Add. The Configure storage subsystem connections page displays a pane
that shows the IP address and device type connection properties that youentered.
6. To enter connection properties for additional SAN Volume Controller orStorwize V7000 clusters, repeat steps 4 on page 59 and 5, then go to step 7 onpage 62.
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If you want to remove a device, click to highlight the device that you want toremove, then click Remove.
7. When you finish entering connection properties for the SAN VolumeController or Storwize V7000 clusters that you want to add, click Next. TivoliStorage Productivity Center discovers and collects initial configuration datafrom the SAN Volume Controller or Storwize V7000 clusters. When thediscovery and collection are completed, Completed successfully is displayedin the Status column. The devices that are displayed are known to TivoliStorage Productivity Center.
8. From the Discover storage subsystems page, click Next.9. From the Select Storage Subsystems page, click the SAN Volume Controller or
Storwize V7000 cluster that you want to add to Tivoli Storage ProductivityCenter.
Important: Any storage systems that you added in previous steps areautomatically selected. Clear storage systems that you do not want to add.Click Next.
10. In the Specify data collection page, indicate how you want Tivoli StorageProductivity Center to collect data from the SAN Volume Controller orStorwize V7000 cluster.Perform the following steps:a. In the field Use a monitoring group or template, click the arrow and
select monitoring group. When you include the SAN Volume Controller orStorwize V7000 cluster in a monitoring group, Tivoli Storage ProductivityCenter manages the cluster and a collection of other storage systems in thesame manner.
b. In the field Select monitoring group, click the arrow and select SubsystemStandard Group.Each monitoring group is associated with an existing probe schedule andset of alerts. When you select a monitoring group, its data collectionschedule and alerts are automatically applied to the SAN VolumeController or Storwize V7000 cluster and all storage systems that you areadding. After you complete the wizard, the storage systems remain in thegroup and you can use that group when working in other parts of theTivoli Storage Productivity Center user interface, such as in reports.v When you select Subsystem Standard Group, the following actions
occur:– Tivoli Storage Productivity Center automatically includes the SAN
Volume Controller or Storwize V7000 cluster in the probe schedule towhich the monitoring group is associated. For example, when youselect Subsystem Standard Group, the SAN Volume Controller orStorwize V7000 cluster is included in the Subsystem Standard Probeschedule. The Subsystem Standard Probe schedule runs two times perweek on Monday and Wednesday at 1:00 am.
– Tivoli Storage Productivity Center applies a set of alert conditions tothe SAN Volume Controller or Storwize V7000 cluster and the otherstorage systems in the monitoring group. When any of theseconditions are detected during data collection, an alert is triggered.The group that you select determines the alerts that are associatedwith the storage systems. For example, if you select SubsystemStandard Group, 18 alert conditions are automatically checked for thestorage systems.
62 IBM System Storage Productivity Center: User's Guide
The pane below the Select monitoring group field shows informationabout the group or template that you selected.To learn more about monitoring groups, their associated alerts andschedules, and the conditions that trigger alerts, go to the IBM TivoliStorage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Search foralerts and schedules associated with monitoring groups and templates. Alsosearch for triggering conditions for alerts.
c. Click Next.11. From the Review user selections page, review the configuration choices that
you made for the SAN Volume Controller or Storwize V7000 cluster by usingthe Configure Devices wizard:v The list of devices that you are adding.v The name of the monitoring group that you selected. This value is not
displayed if you selected a template.v The name of the probe schedule that is created based on the template you
selected. This value is not displayed if you selected a monitoring group.v Information about the probe schedule created for a template.v The names of the alerts that are created based on the template you selected.
This value is not displayed if you selected a monitoring group.To change your configuration choices, click Back and repeat step 10 on page62.
12. Click Next to commit your configuration choices and to complete theconfiguration. The View results page is displayed. It includes the followinginformation:v A list of the actions performed by the wizard. The page displays a row for
the successful actions. If the configuration failed, a row is displayed foreach failed action. For example, if the wizard expects to assign a specificalert to five devices, but the operation only succeeds for the three of thedevices, this page displays one row for the successful actions and two rowseach failed actions.
v Error messages for any failed actions. To resolve the error, go to the IBMTivoli Storage Productivity Center Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp andsearch for the message identifier.
13. Click Finish to close the Configure Devices wizard.
Running a probe job to collect SAN Volume Controller orStorwize V7000 data
Use these steps to run an IBM Tivoli Storage Productivity Center probe job tocollect data about IBM System Storage SAN Volume Controller or IBM StorwizeV7000.
Tip: Probe jobs can take a long time depending on how many VDisks and MDisksyour storage system has.1. From the View results page, click Finish to close the wizard and start a probe
of the SAN Volume Controller or Storwize V7000 server that you configured.To view the status of the probe, from the Job History window click View JobHistory. The Job Management panel is displayed.Use the Job Management panel to view and manage all schedules, runs, andjobs that are related to the storage devices which Tivoli Storage Productivity
Chapter 5. Configuring SSPC for SAN Volume Controller or Storwize V7000 63
Center monitors. Also, if your devices are not fully monitored (that is, notincluded in all data collection schedules that are available to the licensededition of Tivoli Storage Productivity Center that is installed), take advantageof the Job Management - Recommendations window. Messages in the windowindicate actions that you can take to more fully use Tivoli Storage ProductivityCenter to monitor your devices. For details about the Job Management panel,go to the IBM Tivoli Storage Productivity Center Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Search forManaging schedules, jobs, and runs and Job Management - Recommendations.
2. Wait for the probe job to complete. When the probe is finished, Tivoli StorageProductivity Center adds a row for the probe in both tables of the JobManagement panel.
If the probe was successful:
v In the Schedules table, Success is displayed the Last Run Statuscolumn. It is accompanied by a green status indicator.
v In the Jobs for Selected Schedule table, the probe job is displayed inthe Run column. It is accompanied by a green status indicator.
The data that results from a probe is stored in the Tivoli StorageProductivity Center database repository. You can use the data togenerate reports, including Asset, Data Source, and Storage Subsystemreports. To learn how to generate reports from the data, go to“Accessing reports about storage resources” on page 81.
If the probe failed:
v In the Schedules table, Failed is displayed in the Last Run Statuscolumn. It is accompanied by a red status indicator.
v In the Jobs for Selected Schedule table, the probe job is displayed inthe Run column. It is accompanied by a red status indicator. Expandthe entry and view the information in the Status column to learnmore about the failure.
Completing the configurationUse these steps to complete the configuration of IBM Tivoli Storage ProductivityCenter for IBM System Storage SAN Volume Controller or IBM Storwize V7000.1. Activate the Windows license.
If you did not check Automatically activate Windows when I am onlineoption during the IBM System Storage Productivity Center installation or youdo not have SSPC Internet connectivity, you must activate the license forWindows using these steps. If the Automatically activate Windows when I amonline option was enabled, skip this step.
Important: From the first time you start the SSPC server, you have 30 days toactivate the Windows license and complete the Windows setup. If you exceedthe 30-day time limit, you cannot use Windows until you activate the license.a. From the Windows desktop, click Start. Right-click Computer and select
Properties.b. At the System panel, click Activate Windows now and follow the
instructions to activate Windows using the phone.2. Optional: Subscribe to the Tivoli Storage Productivity Center support website to
receive information about important technical notes, flashes, and AuthorizedProblem Analysis Report (APAR) information.
64 IBM System Storage Productivity Center: User's Guide
a. Go to http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Storage_Productivity_Center_Basic_Edition. If you are logginginto this support site for the first time, follow the instructions to enter theproduct information in the Support & downloads quick start window. TheSupport overview window opens.
b. From the Notifications pane, click My Notifications.c. From the Sign in window, enter your IBM ID and password, and click
Submit.d. From the My notifications window, click Subscribe > Tivoli.e. In the resulting window, click to select the check box beside Tivoli Storage
Productivity Center Basic Edition.f. Click Continue.g. In the resulting window, enter the appropriate information in the fields and
click Submit to create your subscription.Related links
Learn more about configuring Tivoli Storage Productivity Center from theselinks in the IBM Tivoli Storage Productivity Center Information Center:Configure DevicesDescribes how to use the Configure Devices wizard to set up storage devicesfor monitoring by IBM Tivoli Storage Productivity Center. The wizard guidesyou through the steps for adding a device as a data source, running adiscovery, including devices in groups, specifying alerts, and setting up datacollection schedules.Configure storage subsystemsProvides details about using the Configure Devices wizard specifically to set upstorage systems for monitoring by Tivoli Storage Productivity Center. Storagesystems that you configure in the wizard are automatically included in probeschedules and associated with alert conditions.Configure storage subsystem connections pageDescribes and lists the connection properties for the storage systems andCommon Information Model Object Managers (CIMOMs) that you configurewhen you use the Configure Devices wizard to set up devices for monitoringby Tivoli Storage Productivity Center.Adding a CIM agent manuallyDescribes how to manually add a Common Information Model (CIM) agent sothat Tivoli Storage Productivity Center can communicate with supportedstorage systems.Managing schedules, jobs, and runsSupplies information about how to use the Job Management panel to view andmanage the schedules, runs, and jobs that are related to storage devices that aremonitored by Tivoli Storage Productivity Center.Job Management - RecommendationsDescribes how to view recommendations for storage devices that are not fullymonitored by IBM Tivoli Storage Productivity Center.Alerts and schedules associated with monitoring groups and templatesProvides information about alerts that notify you when conditions for storagedevices are detected by a data collection schedule. The information includestables that show the alerts and schedules that are associated with monitoringgroups and templates.Triggering conditions for alertsPresents tables of events that trigger alerts and gives the error messageidentifiers for those alerts.
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ReportingDescribes the types and categories of Tivoli Storage Productivity Center reportsthat provide both summary and detailed information about the storageresources in your environment.
66 IBM System Storage Productivity Center: User's Guide
Chapter 6. Configuring SSPC for DS3000, DS4000, andDS5000
Use this procedure to configure IBM System Storage Productivity Center (SSPC) sothat IBM Tivoli Storage Productivity Center can monitor and manage IBM SystemStorage DS3000, IBM System Storage DS4000, or IBM System Storage DS5000.
This procedure describes how to configure Tivoli Storage Productivity Center thatis installed on an SSPC server. You can also configure Tivoli Storage ProductivityCenter from a remote device. For instructions, see “Configuring Tivoli StorageProductivity Center from a remote system” on page 95.
SSPC is preinstalled with the IBM Java Version 6 package that enables IBM DSStorage Manager launch-in-context capabilities. If you install DS Storage Manageron SSPC, you do not have to download IBM Java Version 6.
If you install DS Storage Manager on a remote host (a system that does not haveSSPC installed), you must have the Tivoli Storage Productivity Center GUI andIBM Java Version 6 installed on the remote host. You can download and install theDS Storage Manager GUI from the Tivoli Storage Productivity Center GUI.
Before you start
This procedure assumes the following conditions:v You completed all steps for setting up the SSPC hardware in Chapter 3, “Setting
up the SSPC server,” on page 37.v You add the DS3000, DS4000, or DS5000 server to Tivoli Storage Productivity
Center by using the Configure Devices wizard, rather than the ConfigurationUtility.
v You use the Subsystem Standard Group in the Configure Devices wizard whenyou configure Tivoli Storage Productivity Center to collect data from the DS3000,DS4000, or DS5000 server. Although you can use other monitoring groups, thisprocedure uses the Subsystem Standard Group. To learn how to configure TivoliStorage Productivity Center with other monitoring groups or by using amonitoring template, see the related links in “Completing the configuration” onpage 74.
Preparing your browserPerform steps to prepare your web browser so that you can configure IBM SystemStorage Productivity Center (SSPC) for your storage system.1. Configure your browser to allow pop-up windows with the following steps:
For Firefox
a. Click Tools > Options > Block Pop-Up Windows > Content.b. Clear the check mark beside Block pop-up windows, then click
OK.
For Internet Explorer
a. Click the Internet Explorer icon on the Quick Launch toolbar.b. Click Tools > Pop-up Blocker > Turn Off Pop-up Blocker.
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c. If you receive a message that content was blocked because it wasnot signed by a valid security certificate, click the Information Bar atthe top of the window and select Show blocked content.
If you access SSPC by using a web browser other than Firefox or InternetExplorer, use the configuration instructions for that browser to ensure that newpop-up windows can automatically open when you visit a website. Also,uninstall or turn off any applications that block or suppress pop-up windows.
2. If you use Internet Explorer, add the IP address of your storage system to thelist of trusted sites in the browser by using the following steps:a. Click the Internet Explorer icon located on the Quick Launch toolbar.b. From the Internet Explorer toolbar, click Tools > Internet options.c. Click the Security tab, click the Trusted sites icon and then click Sites.d. In the Add this web site to the zone field, type the IP address of your
storage system. Click Add and the IP address is added to the Web sitesfield. Click OK.
e. Click OK to exit the Internet Options window, and then close InternetExplorer.
Starting and logging on to Tivoli Storage Productivity CenterBegin the procedure of configuring IBM System Storage Productivity Center (SSPC)for the storage system by starting and logging on to IBM Tivoli StorageProductivity Center.
Log on to the Tivoli Storage Productivity Center by using the following steps:1. Start Tivoli Storage Productivity Center by double-clicking the Productivity
Center icon on the IBM System Storage Productivity Center desktop or clickingStart > All Programs > IBM Tivoli Storage Productivity Center > ProductivityCenter.
2. Log on to the Tivoli Storage Productivity Center user interface with theWindows Administrator user ID and password.In the Server field of the Tivoli Storage Productivity Center Sign on window,verify that the value that is displayed is the host name of the server to whichyou want to connect. If not, type the correct host name.
3. The first time that you log on to the Tivoli Storage Productivity Center userinterface, the license agreement window opens. Read the terms of the licenseagreement. If you agree with the terms, select I accept the terms of the licenseagreement. Click Next. On subsequent logins, you do not see this panel.The Welcome page to the IBM Tivoli Storage Productivity Center panel opens ifit was not disabled before this procedure.
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Configuring Tivoli Storage Productivity Center for DS3000, DS4000, orDS5000
After you add a IBM System Storage DS3000, IBM System Storage DS4000, or IBMSystem Storage DS5000 server to IBM Tivoli Storage Productivity Center, you canrun a probe job to collect data from the server. You can also access the graphicaluser interface (GUI) of the server.
Adding a DS3000, DS4000, or DS5000 server by using theConfigure Devices wizard
Add an IBM System Storage DS3000, IBM System Storage DS4000, or IBM SystemStorage DS5000 server to IBM Tivoli Storage Productivity Center by using thefollowing steps.
You can add multiple devices of the same type using a single session of thewizard. For example, you can add a DS8000 server, IBM System Storage SANVolume Controller, and storage systems that use Common Information Model(CIM) agents by using a single session of the wizard. You cannot configuremultiple devices of different types at the same time. For example, you cannot adda storage system and a fabric using a single session of the wizard.1. From the Welcome to the IBM Tivoli Storage Productivity Center window,
click Add Devices.2. From the Select Device Type page, click Storage Subsystem and click Next.3. From the Select devices page, click Add and configure new storage
subsystems and click Next.
Figure 10. Welcome to the IBM Tivoli Storage Productivity Center panel. This panel provideslinks to commonly used Tivoli Storage Productivity Center tasks.
Chapter 6. Configuring SSPC for DS3000, DS4000, and DS5000 69
4. From the Configure storage subsystem connections page, locate the DeviceType field. Click the arrow to view the list of devices, then click other. Enterthe following connection properties to add the CIM agent (CIMOM) for theDS3000, DS4000, or DS5000 storage system:
Host The host name of the computer on which the CIMOM is installed. Forelement managers, you can enter a host name, IPv4 address, or IPv6address, depending on what is supported in your environment:v Enter an IPv4 address. For example: 127.0.0.1v Enter an IPv6 address. For example: 2001:DB8:0:0:0:0:0:0/32 or
2001:DB8::/32You can enter an IPv6 address for a CIMOM if the computer whereIBM Tivoli Storage Productivity Center is installed is IPv6 or dualstack (IPv4 and IPv6) enabled.
ProtocolThe version of the cim-xml protocol. The value can be http or https.
Port The port on which the CIMOM is listening. By default this port is5989 for a secure connection and 5988 for an unsecured connection.For more information about available ports, see the documentation forthe SMI-S CIM provider.
Interoperability NamespaceBy using the interoperability namespace within the CIMOM, you canaccess the CIM Interop Schema (including the class instances of theServer Profile). From the schema, you can determine how TivoliStorage Productivity Center interacts with the CIMOM whenretrieving information.
To determine the default namespaces for CIM agents for storagesystems, go to http://www-01.ibm.com/support/docview.wss?rs=40&context=SSBSEX&q1=subsystem&uid=swg21384734&loc=en_US&cs=utf-8&lang=en. Click Product Support Matrix and open the fileto view a list of vendors, providers, and interoperability namespaces.
To ensure that you use the most current namespaces, review thedocumentation of the SMI-S CIM provider or contact the vendor ofthe storage system.
UsernameThe user name that is used for authentication, if required by theCIMOM.
PasswordThe password, if required by the CIMOM.
Display NameThe name of the CIMOM, as specified by the CIMOM provider, to bedisplayed in the Tivoli Storage Productivity Center interface.
DescriptionAn optional description of the CIMOM. This description can be anycombination of alphanumeric characters.
If you want to remove the information that you entered, click Clear.5. Click Add. The Configure storage subsystem connections page displays the
connection properties that you entered.6. To enter connection properties for additional DS3000, DS4000, or DS5000
servers, repeat steps 4 and 5, then go to step 7 on page 71.
70 IBM System Storage Productivity Center: User's Guide
If you want to remove a device, click to highlight the device that you want toremove, then click Remove.
7. When you finish entering connection properties for the DS3000, DS4000, orDS5000 servers that you want to add, click Next.Tivoli Storage Productivity Center discovers the servers and collects initialconfiguration data from them. When the discovery and collection arecompleted, Completed successfully is displayed in the Status column. Thedevices that are displayed are known to Tivoli Storage Productivity Center.
8. From the Discover storage subsystems page, click Next.9. From the Select Storage Subsystems page, click the DS3000, DS4000, or DS5000
server that you want to add to Tivoli Storage Productivity Center.
Important: Any storage systems that you added in previous steps areautomatically selected. Clear storage systems that you do not want to add.Click Next.
10. In the Specify data collection page, indicate how you want Tivoli StorageProductivity Center to collect data from the DS3000, DS4000, or DS5000 server.Perform the following steps:.a. In the field Use a monitoring group or template, click the arrow and
select monitoring group. When you include the DS3000, DS4000, orDS5000 server in a monitoring group, Tivoli Storage Productivity Centermanages the server and a collection of other storage systems in the samemanner.
b. In the field Select monitoring group, click the arrow and select SubsystemStandard Group.Each monitoring group is associated with an existing probe schedule andset of alerts. When you select a monitoring group, its data collectionschedule and alerts are automatically applied to the DS3000, DS4000, orDS5000 server and all storage systems that you are adding. After youcomplete the wizard, the storage systems remain in the group and you canuse that group when working in other parts of the Tivoli StorageProductivity Center user interface, such as in reports.v When you select Subsystem Standard Group, the following actions
occur:– Tivoli Storage Productivity Center automatically includes the DS3000,
DS4000, or DS5000 in the probe schedule to which the monitoringgroup is associated. For example, when you select SubsystemStandard Group, the DS3000, DS4000, or DS5000 is included in theSubsystem Standard Probe schedule. The Subsystem Standard Probeschedule runs two times per week on Monday and Wednesday at1:00 am.
– Tivoli Storage Productivity Center applies a set of alert conditions tothe DS3000, DS4000, or DS5000 and the other storage systems in themonitoring group. When any of these conditions are detected duringdata collection, an alert is triggered. The group that you selectdetermines the alerts that are associated with the storage systems. Forexample, if you select Subsystem Standard Group, 18 alert conditionsare automatically checked for the storage systems.
The pane below the Select monitoring group field shows informationabout the group or template that you selected.To learn more about monitoring groups, their associated alerts andschedules, and the conditions that trigger alerts, go to the IBM Tivoli
Chapter 6. Configuring SSPC for DS3000, DS4000, and DS5000 71
Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Search foralerts and schedules associated with monitoring groups and templates. Alsosearch for triggering conditions for alerts.
c. Click Next.11. From the Review user selections page, review the configuration choices that
you have made for the DS3000, DS4000, or DS5000 by using the ConfigureDevices wizard:v The list of devices that you are adding.v The name of the monitoring group that you selected. This value is not
displayed if you selected a template.v The name of the probe schedule that is created based on the template you
selected. This value is not displayed if you selected a monitoring group.v Information about the probe schedule created for a template.v The names of the alerts that are created based on the template you selected.
This value is not displayed if you selected a monitoring group.To change your configuration choices, click Back and repeat step 10 on page71.
12. Click Next to commit your configuration choices and to complete theconfiguration. The View results page is displayed. It includes the followinginformation:v A list of the actions performed by the wizard. The page displays a row for
the successful actions. If the configuration failed, a row is displayed foreach failed action. For example, if the wizard expects to assign a specificalert to five devices, but the operation only succeeds for the three of thedevices, this page displays one row for the successful actions and two rowseach failed actions.
v Error messages for any failed actions. To resolve the error, see the IBM TivoliStorage Productivity Center Messages guide.
13. Click Finish to close the Configure Devices wizard.
Running a probe job to collect DS3000, DS4000, or DS5000data
Use these steps to run an IBM Tivoli Storage Productivity Center probe job tocollect data about IBM System Storage DS3000, IBM System Storage DS4000, orIBM System Storage DS5000.
Tip: Probe jobs can take a long time depending on how many volumes and logicalunit numbers (LUNs) your storage system has.1. From the View results page, click Finish to close the wizard and start a probe
of the DS3000, DS4000, or DS5000 server that you configured. To view thestatus of the probe, from the Job History window click View Job History. TheJob Management panel is displayed.Use the Job Management panel to view and manage all schedules, runs, andjobs that are related to the storage devices which Tivoli Storage ProductivityCenter monitors. Also, if your devices are not fully monitored (that is, notincluded in all data collection schedules that are available to the licensededition of Tivoli Storage Productivity Center that is installed), take advantageof the Job Management - Recommendations window. Messages in the windowindicate actions that you can take to more fully use Tivoli Storage ProductivityCenter to monitor your devices. For details about the Job Management panel,go to the IBM Tivoli Storage Productivity Center Information Center at
72 IBM System Storage Productivity Center: User's Guide
http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Search forManaging schedules, jobs, and runs and Job Management - Recommendations.
2. Wait for the probe job to complete. When the probe is finished, Tivoli StorageProductivity Center adds a row for the probe in both tables of the JobManagement panel.
If the probe was successful:
v In the Schedules table, Success is displayed the Last Run Statuscolumn. It is accompanied by a green status indicator.
v In the Jobs for Selected Schedule table, the probe job is displayed inthe Run column. It is accompanied by a green status indicator.
The data that results from a probe is stored in the Tivoli StorageProductivity Center database repository. You can use the data togenerate reports, including Asset, Data Source, and Storage Subsystemreports. To learn how to generate reports from the data, go to“Accessing reports about storage resources” on page 81.
If the probe failed:
v In the Schedules table, Failed is displayed in the Last Run Statuscolumn. It is accompanied by a red status indicator.
v In the Jobs for Selected Schedule table, the probe job is displayed inthe Run column. It is accompanied by a red status indicator. Expandthe entry and view the information in the Status column to learnmore about the failure.
Accessing the DS3000, DS4000, or DS5000 GUI through Tivoli StorageProductivity Center
Use these steps to download and access IBM System Storage DS Storage Manager(the GUI for IBM System Storage DS3000, IBM System Storage DS4000, and IBMSystem Storage DS5000) so that IBM Tivoli Storage Productivity Center cancommunicate with these storage systems.
To download the DS Storage Manager, perform these instructions:1. From the Tivoli Storage Productivity Center navigation tree, perform these
steps:a. Expand IBM Tivoli Storage Productivity Center > Topology > Storage.b. In the right pane, expand the system icon.c. Right-click the DS3000, DS4000, or DS5000 icon and click DS4000 Storage
Manager (For firmware release 7.60 or later, click Subsystem and select anysubsystem action, such as Create Volume).
2. On the Security Alert page, you are prompted with the message Do you wantto proceed? Click Yes.
3. On the Warning - Security window, you are prompted with the message Do youwant to run the application? Click Run.
4. The IBM System Storage DS Storage Manager 10 - License Agreement windowopens. Read the terms of the license agreement and click OK. If you do notaccept the license agreement, the application is not installed.
From the Initial Setup Tasks panel, configure your DS3000, DS4000, or DS5000storage system.
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Completing the configurationUse these steps to complete the configuration of IBM System Storage ProductivityCenter (SSPC) for IBM System Storage DS3000, IBM System Storage DS4000, orIBM System Storage DS5000.1. Activate the Windows license.
If you did not check Automatically activate Windows when I am onlineoption during the IBM System Storage Productivity Center installation or youdo not have SSPC Internet connectivity, you must activate the license forWindows using these steps. If the Automatically activate Windows when I amonline option was enabled, skip this step.
Important: From the first time you start the SSPC server, you have 30 days toactivate the Windows license and complete the Windows setup. If you exceedthe 30-day time limit, you cannot use Windows until you activate the license.a. From the Windows desktop, click Start. Right-click Computer and select
Properties.b. At the System panel, click Activate Windows now and follow the
instructions to activate Windows using the phone.2. Optional: Subscribe to the Tivoli Storage Productivity Center support website to
receive information about important technical notes, flashes, and APARinformation.a. Go to http://www.ibm.com/support/entry/portal/Overview/Software/
Tivoli/Tivoli_Storage_Productivity_Center_Basic_Edition. If you are logginginto this support site for the first time, follow the instructions to enter theproduct information in the Support & downloads quick start window. TheSupport overview window opens.
b. From the Notifications pane, click My Notifications.c. From the Sign in window, enter your IBM ID and password, and click
Submit.d. From the My notifications window, click Subscribe > Tivoli.e. In the resulting window, click to select the check box beside Tivoli Storage
Productivity Center Basic Edition.f. Click Continue.g. In the resulting window, enter the appropriate information in the fields and
click Submit to create your subscription.Related links
Learn more about configuring Tivoli Storage Productivity Center from theselinks in the IBM Tivoli Storage Productivity Center Information Center:Configure DevicesDescribes how to use the Configure Devices wizard to set up storage devicesfor monitoring by IBM Tivoli Storage Productivity Center. The wizard guidesyou through the steps for adding a device as a data source, running adiscovery, including devices in groups, specifying alerts, and setting up datacollection schedules.Configure storage subsystemsProvides details about using the Configure Devices wizard specifically to set upstorage subsystems for monitoring by Tivoli Storage Productivity Center.Storage subsystems that you configure in the wizard are automatically includedin probe schedules and associated with alert conditions.Configure storage subsystem connections pageDescribes and lists the connection properties for the storage subsystems and
74 IBM System Storage Productivity Center: User's Guide
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CIMOMs that you configure when you use the Configure Devices wizard to setup devices for monitoring by Tivoli Storage Productivity Center.Adding a CIM agent manuallyTells how to manually add a Common Information Model (CIM) agent so thatTivoli Storage Productivity Center can communicate with supported storagesubsystems.Managing schedules, jobs, and runsGives information about how to use the Job Management panel to view andmanage the schedules, runs, and jobs that are related to storage devices that aremonitored by Tivoli Storage Productivity Center.Job Management - RecommendationsDescribes how to view recommendations for storage devices that are not fullymonitored by IBM Tivoli Storage Productivity Center.Alerts and schedules associated with monitoring groups and templatesProvides information about alerts that notify you when conditions for storagedevices are detected by a data collection schedule. Includes tables that show thealerts and schedules that are associated with monitoring groups and templates.Triggering conditions for alertsPresents tables of events that trigger alerts and gives the error messageidentifiers for those alerts.ReportingDescribes the types and categories of Tivoli Storage Productivity Center reportsthat provide both summary and detailed information about the storageresources in your environment.
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76 IBM System Storage Productivity Center: User's Guide
Chapter 7. Tivoli Storage Productivity Center Basic Edition
IBM System Storage Productivity Center uses IBM Tivoli Storage ProductivityCenter Basic Edition to perform device discovery, monitoring, and reportingfunctions.
Tivoli Storage Productivity Center Basic Edition centralizes management ofnetworked storage devices that implement the SNIA Storage ManagementInitiative Specification (SMI-S). Basic Edition supports the IBM System Storage DSfamily, IBM System Storage SAN Volume Controller, and IBM Storwize V7000. IBMTivoli Storage Productivity Center Basic Edition can help reduce storagemanagement complexity and costs, and help improve data availability using SMI-S.
The procedures in this topic describe how to use the tools in IBM Tivoli StorageProductivity Center Basic Edition, such as the topology viewer and reporting.
Viewing storage systems with the topology viewerYou can use the topology viewer in IBM Tivoli Storage Productivity Center to viewyour storage environment. With the topology viewer, you can monitorstorage-management tasks.
Perform the following steps to view the environments of the storage systems thatIBM System Storage Productivity Center (SSPC) manages. The steps describe howto view IBM System Storage DS8000. However, the procedure is the same for IBMSystem Storage SAN Volume Controller, IBM Storwize V7000, IBM System StorageDS3000, IBM System Storage DS4000, and IBM System Storage DS5000.1. Start the user interface of Tivoli Storage Productivity Center and log on.2. Expand IBM Tivoli Storage Productivity Center in the navigation tree.3. Click Topology > Storage. The topology viewer displays an icon for each
storage system that you configured to SSPC. See Figure 11.
Figure 11. Icons that represent storage systems in the topology overview
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4. In the topology viewer, expand each icon to identify the storage system. SeeFigure 12.
So that you can quickly check the health of a storage entity, the topologyviewer associates an icon with each entity. The icon represents the followingconditions. Position the cursor over the icon to view the health status for anindividual entity.v Normal: The storage entity is operating normally.
v Warning: At least one part of the storage entity is not operating or hasserious problems.
v Critical: The storage entity is either not operating or has serious problems.
v Unknown: The storage entity was discovered but is not recognized byTivoli Storage Productivity Center.
v Missing: The storage entity was previously discovered by Tivoli StorageProductivity Center, but was not detected in the most recent discovery.
To learn more about the health of an individual entity or group of entities, goto the IBM Tivoli Storage Productivity Center Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and searchfor Checking the status of entities and groups.
5. In the topology viewer, double-click the DS8000 icon. The Device pane isdisplayed with the number of disks, pools, volumes, and mapped disks for thatDS8000 device. See Figure 13 on page 79.
Figure 12. Identifying the storage systems in the topology viewer. Expand icon to identify thesystem.
78 IBM System Storage Productivity Center: User's Guide
6. Expand Device to view the number of disks, pools, and volumes in each extentpool. An extent is a continuous space on a disk or direct-access storage volumethat is occupied by or reserved for a particular data set, data space, or file. Anextent pool is a group of extents. See Figure 14.
7. Expand Disk, Pool, Volume, or Correlated Disks to see the individual disks,pools, volumes, or correlated disks, and their names. Each name is locatedbelow the icon of the disk, pool, volume, or correlated disk. See Figure 15 onpage 80.
Figure 13. Storage system environment for DS8000
Figure 14. Number of disks, pools, and volumes in each extent pool
Chapter 7. Tivoli Storage Productivity Center Basic Edition 79
8. Double-click a disk or volume to see its relationship to the storage pools. Astorage pool is an aggregation of storage resources on a storage area network(SAN) that have been set aside for a particular purpose. Tivoli StorageProductivity Center indicates the relationship between the disk or volume andits storage pool by a line from the disk or volume to the pool of which it is apart. See Figure 16.click_individual_disk.jpg
9. To prepare a report about the volumes in the storage system, use these steps:a. Expand Disk Manager in the navigation tree.b. Click Reporting > Storage Subsystems > Volumes > By Storage
Subsystem. The Report Filter Specifications window opens.c. If they are not in the Included Columns pane, move the columns that you
want to display in the report from the Available Columns pane to the
Figure 15. Individual disks, pools, volumes, and correlated disks in the storage environmentfor the selected DS8000
Figure 16. Relationship of a disk or volume to a storage pool. The relationship is indicated bya line between the disk or volume and the storage pool.
80 IBM System Storage Productivity Center: User's Guide
Included Columns pane. Click Generate Report. See Figure 17.
Accessing reports about storage resourcesIBM System Storage Productivity Center uses the functionality of IBM TivoliStorage Productivity Center to provide reports about storage resources. Thesereports are organized into different types and categories to provide both summaryand detailed information about the storage resources in your environment.
Data that appears in reports is based on statistical information accumulated bydata collection jobs and stored in the database repository. You can select thespecific systems, storage subsystems, switches, clusters, and disks upon which youwant to report.
Reports are organized into report types and categories, which can be expanded inthe navigation tree to reveal additional subcategories of reporting. Some reports arealso accessible through the topology viewer.v Reporting types: system reports, user ID reports, user-defined online reportsv Report categories: asset, Tivoli Storage Productivity Center-wide storage space
(capacity), monitored computer storage space, storage subsystem, tape library,data source
Table 21 on page 82 describes the reports that apply to IBM Tivoli StorageProductivity Center Basic Edition. Use this table to determine which reports aremost useful to you and which data collection jobs to run for those reports.
To learn more about reports, including how to generate and view them, see thechapter about reporting in the IBM Tivoli Storage Productivity Center User's Guide.Or go to the IBM Tivoli Storage Productivity Center Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp, and in the leftnavigation pane click Reporting.
Figure 17. Generating a report about the environment of the storage system
Chapter 7. Tivoli Storage Productivity Center Basic Edition 81
Table 21. Reports available for IBM Tivoli Storage Productivity Center Basic Edition
Report Category DescriptionWhat data collection job shouldI run for this report?
Asset reports View itemized statistics about your storageresources in a hierarchy that lets you see theresources in greater detail.
Location: These reports are available in thefollowing locations on the navigation tree:
v IBM Tivoli Storage Productivity Center >Reporting > My Reports (if you save thedefinition of an online report it appears in thislocation)
v Data Manager > Reporting > Asset
Probes, Discovery
TPC-wide storage space Identify how much storage space is used andunused on the disks in your environment.
Location: These reports are available in thefollowing locations on the navigation tree:
v IBM Tivoli Storage Productivity Center >Reporting > My Reports (if you save thedefinition of an online report it appears in thislocation)
v Data Manager > Reporting > TPC-wide StorageSpace
Example: Identify how much storage space isbeing used on the disks within your environment,and how much unused storage space is available.
Probes
Monitored computer storagespace
Use these host-based reports to view the data thatis collected by probes for computers,network-attached storage, and hypervisors. Thesereports contain detailed information about theconsumption of computer storage space andenable you to relate that space back to external orinternal storage without counting shared spacemultiple times.
Location: These reports are available in thefollowing locations on the navigation tree:
v IBM Tivoli Storage Productivity Center >Reporting > My Reports (if you save thedefinition of an online report it appears in thislocation)
v Data Manager > Reporting > MonitoredComputer Storage Space
Probes
82 IBM System Storage Productivity Center: User's Guide
Table 21. Reports available for IBM Tivoli Storage Productivity Center Basic Edition (continued)
Report Category DescriptionWhat data collection job shouldI run for this report?
Storage subsystem reports View storage capacity for a computer, storagesubsystem, volume, array site, rank, and disk.These reports also enable you to view therelationships among the components of a storagesubsystem.
Location:
v Disk Manager > Reporting > StorageSubsystems
v IBM Tivoli Storage Productivity Center >Reporting > My Reports (if you save thedefinition of an online report it appears in thislocation)
Example: View the relationships among thecomponents of a storage subsystem and thestorage capacity for a computer, storagesubsystem, volume, array site, rank, and disk.
Probes
Data source reports Use data source reports to view detailedinformation about the agents from which TivoliStorage Productivity Center collects informationabout storage resources. Data sources includeCIMOM agents, Data agents, Fabric agents,VMWare, and subordinate Tivoli StorageProductivity Center servers.
Location: IBM Tivoli Storage Productivity Center >Reporting > Data Source Reports
Example: View detailed information about theCIM Agents that have been added to TivoliStorage Productivity Center as data sources.
These reports are available fordata sources that have beenassociated with Tivoli StorageProductivity Center.
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Chapter 8. Configuring SSPC to copy data with Tivoli StorageProductivity Center for Replication
Configure IBM System Storage Productivity Center (SSPC) so that you can use anIBM Tivoli Storage Productivity Center for Replication FlashCopy session to copydata from a source volume to one or more target volumes.
The Tivoli Storage Productivity Center for Replication FlashCopy function isincluded in the license for IBM Tivoli Storage Productivity Center Basic Editionthat comes with SSPC. Before you can create and start a FlashCopy session, youmust configure SSPC to use Tivoli Storage Productivity Center for Replication withthe steps in this topic.
FlashCopy replication creates a point-in-time copy in which the target volumecontains a copy of the data that was on the source volume when you establishedthe FlashCopy session. The point-in-time copy is useful when you want an instantcapture of data. “Scenario for using FlashCopy” illustrates how the point-in-timefunction of FlashCopy can be used.
Scenario for using FlashCopy
Jane uses FlashCopy to make a point-in-time copy of the customer data in existinginternational accounts. Every night, the servers at the bank perform batchprocessing. Jane uses FlashCopy to create checkpoint restarts for the batchprocessing if the batch processing fails. A checkpoint restart is a process thatresumes a job at a checkpoint within the job step that caused abnormaltermination. In her batch processing, the first step is to balance all internationalaccounts, with a FlashCopy taken of the resulting data. The second step is toprocess the international disbursements. If the second step fails, Jane can use theFlashCopy that she made of the first step to repeat the second step, instead ofbeginning the entire process again. Jane also writes a command-line interface (CLI)script that initiates a FlashCopy session every night at 11:59 PM, and another scriptthat quiesces the database. She backs up this data on tape on her target storagesystem, and then sends the tape to a data facility in Oregon for storage.
Requirement: To use FlashCopy, DS8000 users must purchase a hardware featurecode. The type of feature code required is based on terabyte usage. Forinformation, contact your IBM software sales representative.
Before you start
The main steps for configuring SSPC to perform Tivoli Storage Productivity Centerfor Replication FlashCopy sessions are:1. If you use an Internet Explorer browser, add the IP address for Tivoli Storage
Productivity Center for Replication to the trusted zone in Internet Explorer.2. Start the GUI for Tivoli Storage Productivity Center for Replication.3. Create a FlashCopy session and add copy sets.4. Activate Windows license.5. Subscribe to technical support websites.6. (Optional) Purchase and upgrade to IBM Tivoli Storage Productivity Center for
Replication Two Site Business Continuity, IBM Tivoli Storage Productivity
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Center for Replication Three Site Business Continuity, or the 60-day try-and-buyversion of Tivoli Storage Productivity Center for Replication Two Site BusinessContinuity.
Adding the IP address to the trusted zoneIf you use an Internet Explorer browser, before IBM System Storage ProductivityCenter (SSPC) can use IBM Tivoli Storage Productivity Center for Replication youmust add the internet protocol (IP) address for Tivoli Storage Productivity Centerfor Replication to the trusted zone and enable JavaScript.
To add the IP address of Tivoli Storage Productivity Center for Replication to thetrusted zone and to enable JavaScript, follow these steps:1. Open Internet Explorer by double-clicking the Internet Explorer icon on the
desktop.2. Click Tools > Internet options.3. Click the Security tab, then click Trusted sites > Sites.4. Type the IP address into the Add this web site to the zone field. Click Add.
The IP address is added to the Web sites field.5. Click Close.6. Click the Security tab again, then click Custom level.7. Scroll down to Scripting > Active scripting and click Enable.8. Click OK.9. At the prompt Are you sure you want to change the settings for this
zone? click Yes.10. Click OK.11. If a web page (which did not work without JavaScript) remains open inside
Internet Explorer, press F5 on your keyboard to reload it.12. Click OK to exit the Internet Options window.13. Close Internet Explorer.
Starting the GUI for Tivoli Storage Productivity Center for ReplicationTo configure IBM System Storage Productivity Center (SSPC) for IBM TivoliStorage Productivity Center for Replication, start the graphical user interface (GUI)for Tivoli Storage Productivity Center for Replication.
Follow these steps:1. Start the GUI by using one of the following steps:
v From the SSPC desktop, click the TPC for Replication icon.v If you are connecting from a remote location, open a browser and type
https://fully qualified host name:3443/CSM, where fully qualified host nameis the fully qualified host name of the SSPC server. A fully qualified hostname is the host name plus its domain. For example, abc.tucson.example.com isa fully qualified host name where abc is the host name and tucson.example.comis the full domain name. Press Enter.
The GUI for Tivoli Storage Productivity Center for Replication opens.2. At the bottom of the IBM Tivoli Storage Productivity Center navigation tree,
click Replication Manager > Replication Management. A window opens withmultiple Replication Manager launch points in the content pane.
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3. Continue to “Creating a FlashCopy session and adding copy sets.”
Creating a FlashCopy session and adding copy setsFlashCopy replication creates a point-in-time copy in which the target volumecontains a copy of the data that was on the source volume when the FlashCopysession was established.
When you use a FlashCopy session, your data exists on a second set of volumes inthe same storage system, and can be restored to the first set of volumes. Figure 19illustrates how a FlashCopy session works. The source volume and target volumesthat contain copies of the same data are collectively referred to as a copy set.
You can use regular volumes and space-efficient volumes during a FlashCopysession. Space-efficient volumes enhance the use of your FlashCopy repository.
Figure 18. Launch points in Tivoli Storage Productivity Center for Replication. To create aFlashCopy session, select Replication Sessions Overview.
Figure 19. How a FlashCopy session works. H1 is the source (host) and T1 is the target.
Chapter 8. Configuring SSPC to copy data with Tivoli Storage Productivity Center for Replication 87
With space-efficient volumes, instead of requiring an equal amount of space inwhich to write data, you can use a smaller amount because only the tracks that arechanged are recorded.
Create a FlashCopy session and add copy sets by performing the following steps:1. Click Replication Sessions Overview. A Security Alert window opens. Read
the instructions and click Yes. If the Security Alert window opens, click Yesagain.
2. Click Create Session. The Create Session wizard is displayed.3. From the Choose Session Type menu, click FlashCopy and click Next.4. From the Properties window, complete the following steps:
a. Type a session name and description.b. Depending on the type of device on which you want use the FlashCopy
session, make the following selections in the section for ESS / DSFlashCopy Options or SVC FlashCopy Options:v If your storage system is IBM TotalStorage Enterprise Storage Server, IBM
System Storage DS8000, or IBM System Storage DS6000, select from thefollowing options and click Next:
IncrementalSelect this option to set up the relationship for recording changesto the host source (H1) volume. Any subsequent FlashCopyoperation for that session copies only the tracks that havechanged since the last Flash command. Incremental assumespersistence.
This option is used with the Persistent and No Copy options.
PersistentSelect this option to keep the relationship between the source andtarget volumes for the FlashCopy operation after all source tracksare copied to the target. If you do not select this option, the localreplication relationship ends after the target (T1) volume containsa complete point-in-time image of the H1 volume.
If you select the Incremental option, the Persistent option isautomatically selected.
No CopySelect this option if the hardware is not to write the backgroundcopy until the source track is written to. A background copy is anoperation in which data is copied from the source to the target.Replication is done using a copy-on-write technique. Thistechnique copies data to the T1 volume until the blocks or tracksof the H1 volume are modified. The point-in-time volume imageis composed of the unmodified data on the H1 volume, and thedata that was copied to the T1 volume. To create a completepoint-in-time copy of the H1 volume on the T1 volume, specifythis option. This option causes the data to be asynchronouslycopied from the H1 volume to the T1 volume.
Tips:
– In a FlashCopy session, you can use regular volumes as bothsource or target, but space-efficient volumes are only allowedas the target. If you create a FlashCopy session for Global
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Mirror or Metro Global Mirror space-efficient target volumes,you must select the No Copy option.
– Although you can select any space-efficient volume as thetarget, you cannot change the Permit Space Efficient Targetflag. This flag is always set. When selecting space-efficientvolumes as targets, you might receive an x0FBD error messageif you attempt a full background copy. A full background copyis a copy of all data on the source to the target, rather thanonly the changes that occurred between the Flash commands.To avoid the message, select this No Copy option.
Allow FlashCopy target to be Metro Mirror sourceSelect this option if the target of the FlashCopy relationship is tooverwrite all data on the source of a Metro Mirror relationship. Ifthis option is cleared, a flash to a Metro Mirror source volumefails.
If you select this option, you must also select one of the followingpolicies:
Do not attempt to preserve Metro Mirror consistencySelect this option if the Metro Mirror or Global Copy pairat the target of the FlashCopy relationship is to perform afull copy of the data to the secondary of the Metro Mirroror Global Copy pair.
Attempt to preserve Metro Mirror consistency, but allowFlashCopy even if Metro Mirror target consistency cannot bepreserved
Select this option to attempt to preserve the consistencyof the Metro Mirror relationship at the target of theFlashCopy relationship when both the source and targetof the FlashCopy relationship are a source of a MetroMirror relationship. If the consistency cannot bepreserved, a full copy of the Metro Mirror relationship atthe target of the FlashCopy relationship is performed. Topreserve consistency, parallel flashes are performed (ifpossible) on both sites.
Restriction: This option is available only on SystemStorage DS8000 storage devices with the required codelevels installed.
Attempt to preserve Metro Mirror consistency, but failFlashCopy if Metro Mirror target consistency cannot bepreserved
Select this option to attempt to preserve the consistencyof the Metro Mirror relationship at the target of theFlashCopy relationship when the source of the FlashCopyrelationship is a source of a Metro Mirror relationship,and the target of the FlashCopy relationship is the sourceof a Metro Mirror relationship. This option prevents a fullcopy from being performed over the Metro Mirror link.Instead, parallel flashes are performed (if possible) onboth sites. If the consistency cannot be preserved, theflash for the FlashCopy relationships fails, and the data ofthe Metro Mirror relationship at the target of theFlashCopy relationship is not changed.
Chapter 8. Configuring SSPC to copy data with Tivoli Storage Productivity Center for Replication 89
Restriction: This option is available only on SystemStorage DS8000 storage devices with the required codelevels installed.
v If your storage system is IBM System Storage SAN Volume Controller orIBM Storwize V7000, select from the following options and click Next:
IncrementalSelect this option to set up the relationship for recording changesto the H1 volume. Any subsequent FlashCopy operation for thatsession copies only the tracks that have changed since the lastflash. Incremental always assumes persistence.
Background Copy RateType the copy rate that SAN Volume Controller or StorwizeV7000 uses to perform the background copy of the FlashCopyrole pair. You can specify a percentage between 0 and 100. Thedefault is 50. Specifying 0 is equivalent to specifying the NoCopy option for a System Storage DS8000 or TotalStorageEnterprise Storage Server FlashCopy session.
You can modify this value at any time during the session. If thesession is performing a background copy when you change theoption, Tivoli Storage Productivity Center for Replicationimmediately modifies the background copy rate of theconsistency group on the SAN Volume Controller or StorwizeV7000. The SAN Volume Controller or Storwize V7000consistency group begins to use this new rate to complete thebackground copy that it is performing.
5. In the Site Locations window, click the list to choose a location for Site 1. IfNone is the only choice in the list, no location is assigned to the storage systemon which you want to perform the FlashCopy session. Continue by clickingNext. A confirmation message is displayed to indicate that the session wassuccessfully created.
6. Click Launch Add Copy Sets Wizard and perform the following steps to addcopy sets:a. In the Choose Host1 window, select one of the following methods to choose
the Host1 storage system:v From the lists, click to select choices for Host 1 storage system, Host1
logical storage subsystem, and Host1 volume. From the Volume menu,you can select all entries or an individual entry.
v If you previously defined copy sets in a comma-separated value (CSV)file and you want to import that file, select the Use a CSV file to importcopy sets check box. You can enter the full path name of the CSV file inthe text box, or click Browse to open a window and select the CSV file.
b. Click Next.c. In the Choose Target1 window, select choices from the lists for Target 1
storage system, Target1 logical storage subsystem, and Target1 volume.Click Next.
d. In the Select Copy Sets window, select the copy sets that you want to addto the FlashCopy session. You can click Select All to select all of the checkboxes and Deselect All to clear all the check boxes. If you are adding copysets one at a time, you can select Choose More to select other copy sets toadd.
e. Click Next. A window with the number of copy sets to be added opens.
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f. Click Next. A progress bar is displayed. When the progress is completed, aconfirmation message is displayed in the Results window.
g. Click Finish.
To learn more about Tivoli Storage Productivity Center for Replication, go to theIBM Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search formanaging replication.
To upgrade to the IBM Tivoli Storage Productivity Center for Replication Two SiteBusiness Continuity license or the IBM Tivoli Storage Productivity Center forReplication Three Site Business Continuity license, or to purchase the 60-daytry-and-buy version of Tivoli Storage Productivity Center for Replication Two SiteBusiness Continuity, see “Upgrading to the Two Site or Three Site BusinessContinuity license” on page 141 and Appendix G, “Evaluating the Tivoli StorageProductivity Center for Replication (try and buy) product,” on page 199.
Chapter 8. Configuring SSPC to copy data with Tivoli Storage Productivity Center for Replication 91
92 IBM System Storage Productivity Center: User's Guide
Chapter 9. Additional configuration for System StorageProductivity Center
The section includes topics on how to configure IBM System Storage ProductivityCenter.
Adding user IDs to SSPCEnsure that in a multiple-user environment, all users accessing IBM Tivoli StorageProductivity Center also have the authority to manage other aspects of the storageenvironment.
The procedure to add user roles to SSPC requires Tivoli Storage ProductivityCenter administrator authority and can be done as two tasks:v Set up the user ID at the operating-system level, and then add this user ID to a
group.v Set up Tivoli Storage Productivity Center to map the operating-system group to
a Tivoli Storage Productivity Center role.
Figure 20 illustrates how to add a new user role to the IBM System StorageProductivity Center.
The authorization level in Tivoli Storage Productivity Center depends on the roleassigned to a user group. See Table 22 on page 94.
Figure 20. Adding a new user to SSPC
© Copyright IBM Corp. 2007, 2010 93
Table 22. Roles and authorization levels
Role Authorization level
Superuser Has full access to all Tivoli Storage Productivity Centerfunctions.
Productivity Center administrator Has full access to operations in the Administrationsection of the GUI.
Disk administrator Has full access to Tivoli Storage Productivity Centerdisk functions.
Disk operator Has access to reports only for Tivoli StorageProductivity Center disk functions. Also has access toreports about tape devices.
Fabric administrator Has full access to IBM Tivoli Storage ProductivityCenter for Fabric functions.
Fabric operator Has access to reports only for IBM Tivoli StorageProductivity Center for Fabric functions.
Data administrator Has full access to IBM Tivoli Storage ProductivityCenter for Data functions.
Data operator Has access to reports onlyIBM Tivoli StorageProductivity Center for Data functions.
Tape administrator Has full access to Tivoli Storage Productivity Centertape functions.
Tape operator Has access to reports only for tape functions.
1. If a user has multiple roles, the authorization level is a combination of thelevels for each of the roles.
2. If a user is not a member of any of the roles listed, no access is granted to thatuser.
You can use many types of user roles. The commonly used roles for SSPC are thedisk administrator and disk operator.
Setting up the user ID at the operating-system level
To set up a new SSPC user role, the SSPC administrator must first grant theappropriate user permissions on the operating system by using the following steps:1. From the SSPC desktop, click Server Manager > Configuration > Local Users
and Groups > Users.2. Create a new user ID. Click Action > New User. Specify a value for the
following fields:v User ID and password.v If appropriate, select User must change password at next logon.
If you select this box, the user must change the password the first time thatthey log on.
v If appropriate, select Password never expires.v Click Create to add the new user ID.
3. Add the new user ID to an existing group.a. To add the user ID to an existing group, click Local Users and Groups >
Groups. Click Groups. Select a group in the right pane. Right-click on the
94 IBM System Storage Productivity Center: User's Guide
group. Click Add to group to add a new group or select an existing group.Select Add > Advanced > Find Now and select the user to be added to theGroup.
b. On the Administrators Properties window, click Add.c. On the Select Users window, enter the user ID in the Enter the object
names to select field. Click OK.d. Click OK to exit the Administrators Properties window.
To simplify user administration, use the same name for the Windows user groupand the user group roles in Tivoli Storage Productivity Center. For example, createthe Windows user group "Disk Administrator" and assign this group to the TivoliStorage Productivity Center role "Disk Administrator."
Setting up the user roles in Tivoli Storage Productivity Center
The group that is defined at the operating-system must be mapped to a role that isdefined in Tivoli Storage Productivity Center.
To set up user roles in Tivoli Storage Productivity Center, follow these steps:1. Log on to Tivoli Storage Productivity Center with administrator permission and
click Administrative Services > Configuration > Role-to-Group Mappings.2. On the right pane, click Edit for the role that you want to associate with the
group that you have created. The Edit Group window is displayed.3. Enter the group that you want to associate with the Tivoli Storage Productivity
Center role. For DS8000 management, the roles to use are Disk Operator orDisk Administrator. After you define the user role, the operator can access theTivoli Storage Productivity Center GUI.The authorization level in Tivoli Storage Productivity Center depends on therole assigned to a user group.
4. Click File > Save to save the mappings.5. From the SSPC desktop, click the Productivity Center icon to start Tivoli
Storage Productivity Center. Enter the new user ID and password that youcreated in “Setting up the user ID at the operating-system level” on page 94.
For information about Tivoli Storage Productivity Center user roles, see “User rolesfor Tivoli Storage Productivity Center” on page 32.
Configuring Tivoli Storage Productivity Center from a remote systemUse this procedure to configure IBM Tivoli Storage Productivity Center from aremote device that is not connected to IBM System Storage Productivity Center(SSPC).
When you configure Tivoli Storage Productivity Center from a remote system thatis not connected to SSPC, the Tivoli Storage Productivity Center graphical userinterface (GUI) and IBM Java Version 6 must be installed on the remote system.
Follow these steps to download the Tivoli Storage Productivity Center GUI andIBM DS Storage Manager on a remote system, then configure Tivoli StorageProductivity Center.1. From the Windows desktop, click Start > Administrative Tools > Server
Manager.
Chapter 9. Additional configuration for System Storage Productivity Center 95
2. Choose one of the following methods to configure the Microsoft Windowsfirewall on the SSPC server.v Disable the Windows firewall
If you choose to disable the Windows firewall, use these steps:a. In the navigation pane, click Configuration > Windows Firewall with
Advanced Security.b. From the Overview pane, click Windows Firewall Properties.c. In the Windows Firewall with Advanced Security window, click Public
Profile.d. In the State pane, locate the Firewall state field. From the list, click to
change the setting to Off, and click OK. The resulting window confirmsthat the firewall is off for the Public Profile.Attention: Depending on how you use the network, you might need torepeat steps 2c and 2d for the Domain, Private, and Public Profiles.
v Create an inbound firewall ruleIf, for security reasons, you do not want to completely disable the Windowsfirewall, use these steps to create an inbound firewall rule so that othersystems can connect to the SSPC server:a. In the navigation pane, click Configuration > Windows Firewall with
Advanced Security > Inbound Rules.b. In the Actions pane, click New Rule to start the New Inbound Rule
Wizard.c. In the Rule Type page, click Port and click Next.d. In the Specific local ports field, type 9549, 9550 as the specific local port.
Click Next.e. In the Action page, click Next.f. In the Profile page, click Next.g. In the Name page, type a name for the rule in the Name field and click
Finish. The Server Manager window opens, and the new rule isdisplayed in the Inbound Rules pane, at the top of the list of inboundrules.
3. Start the Tivoli Storage Productivity Center GUI with these steps:a. Access Java Web Start to start the Tivoli Storage Productivity Center GUI.
From the remote system, open a web browser window and enter the webaddress of the target server:http://SSPC_server:9550/ITSRM/app/en_US/index.html
Where SSPC_server is the IP address or host name of the SSPC server.
Note: If you receive multiple Warning - Hostname Mismatch windowswhen using Java Web Start, click Run in each window until they are nolonger displayed.
b. The Java Web Start window opens.If IBM Java Version 6 is not installed onthe remote system, install the Java Runtime Environment (JRE).v IBM 1.6.0 JRE for Windows IA32v IBM 1.6.0 JRE for Linux IA32v IBM 1.6.0 SDK for AIX PPC32
4. After you download JRE, return to the IBM Tivoli Storage Productivity CenterLicense Agreement window. At the bottom of the window, click TPC GUI (JavaWeb Start) to start the Tivoli Storage Productivity Center GUI.
96 IBM System Storage Productivity Center: User's Guide
5. Log on to the Tivoli Storage Productivity Center user interface by using thefollowing steps:a. Log on to the Tivoli Storage Productivity Center user interface with the
Windows Administrator user ID and password.b. The first time that you log on to the Tivoli Storage Productivity Center user
interface, the license agreement window opens. Read the terms of thelicense agreement and select I accept the terms of the license agreement.Click Next. When you log on again, you do not see this window.
6. Configure SSPC for the storage system of your choice:v To configure SSPC for IBM System Storage DS8000, go to “Adding a DS8000
server by using the Configure Devices wizard” on page 51.v To configure SSPC for IBM System Storage SAN Volume Controller or IBM
Storwize V7000, go to “Adding a SAN Volume Controller or Storwize V7000cluster by using the Configure Devices wizard” on page 59
v To configure SSPC for IBM System Storage DS3000, IBM System StorageDS4000, or IBM System Storage DS5000 go to “Adding a DS3000, DS4000, orDS5000 server by using the Configure Devices wizard” on page 69.
Enabling a non-Administrator user ID to create a backup imageYou might need to assign properties to a non-Administrator user ID so that theuser ID can use the Windows Server Backup feature to back up or recover theSSPC image.
To use the Windows Server Backup feature to back up or recover your SSPCsystem, you must be a member of the Windows Backup Operators orAdministrators Group, or you must have been delegated the appropriate authority.
The Administrator user ID that is included with SSPC is a member of theAdministrators Group and has appropriate authority to perform a backup orrecovery. However, if another SSPC user ID exists and you want to use it, amember of the Windows Administrators Group can modify the properties of thatuser ID and provide authority by adding it to the Backup Operators Group.
Tip: A user ID that is a member of the Backup Operators Group can performbackup and recovery operations, but has no Administrator rights.
To enable a non-Administrator user ID to back up or recover the SSPC image byusing the Windows Server Backup feature, perform the following steps.1. Determine the user ID that you want to use to recover the backup image.2. From the Microsoft Windows desktop, click Start > Server Manager.3. From the navigation pane of the Windows Server Manager window, expand
Configuration.4. Expand Local Users and Groups.5. Double-click the Users folder to display a list of SSPC user IDs.6. Double-click the user ID that you want to use. The properties for the user ID
are displayed.7. Click the Member Of tab.8. Click Add and enter Backup Operators. Click OK and click Apply. The
Backup Operators authority for this user ID is displayed in the Member ofwindow.
9. Click OK.
Chapter 9. Additional configuration for System Storage Productivity Center 97
Starting management commands for the DS CIM agentUse this information to start the management commands for the DS CIM(DSCIMCLI) for IBM System Storage Productivity Center.
When you start the DSCIMCLI in the command prompt window, enter thefollowing information:Please enter the HMC IP Address:Please enter the User Name:Please enter the Password:
After you enter this information, press Enter. The dscimcli lsdev -l and lsconfigcommands automatically run.
An example of the output from the lsdev -l command is:Type IP IP2 Username Storage Image Status Code Level Min Codelevel
DS xxx xxx xxx xxx xxx xxx xxx
An example of the information that is displayed from the lsconfig command is asfollows:Property Current Value After Restart
insecureport <port> <port>secureport <port> <port>certificate <certificate_location> <certificate_location>enablesecure <value> <value>enableinsecure <value> <value>loglevel <value> <value>tracemask <value> <value>tracecomponent <value> <value>jvmarg <value> <value>dsdutycycle <value> <value>slpregips <value> <value>
Any error messages are displayed in the command prompt window.
After the commands have finished running, you see the directory commandprompt:C:\Program Files\IBM\DSCIMCLI\Windows>
This command prompt window remains open so that you can enter moreDSCIMCLI commands.
Establishing remote access to other server host systemsTo use IBM System Storage Productivity Center (SSPC) to manage other serverhost systems at a remote location, perform this procedure to establishcommunication.
In TCP/IP, Telnet is a protocol that provides remote-terminal connection service.With Telnet, users of one server can log on to a remote server and interact as ifthey were directly attached to that server. Although the Windows operating systemprovides Telnet capability, it is not installed. Before you configure SSPC to manageother systems at a remote location, you must install Telnet.
Use these steps to perform the installation:
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1. Ensure that the web browser is configured to permit pop-up windows. If youuse a Windows Internet Explorer browser, add the IP address of the othersystem to the list of trusted sites in Internet Explorer. For instructions, see “Webbrowsers” on page 30.
2. Install Telnet by using these steps:a. Click Start and select Administrative Tools > Server Manager.b. In the navigation bar, click Features.c. In Features Summary, click Add Features.d. In the wizard, select Telnet Client and click Next.e. On the next page, click Install.f. When the installation confirmation opens, click Close to exit the wizard.
Creating additional storageTo obtain additional storage and to improve IBM System Storage ProductivityCenter (SSPC) performance, you can move the IBM Tivoli Storage ProductivityCenter database from the SSPC server to a storage system directly or through astorage area network (SAN). You can also move the database to an additionalhard-disk drive that is installed in the SSPC server.
With the steps in this topic, you can move the Tivoli Storage Productivity Centerdatabase to the hard drive or to one of the following supported devices:v IBM System Storage DS8000 seriesv IBM System Storage DS3000 seriesv IBM System Storage DS4000 seriesv IBM System Storage DS5000 seriesv IBM System Storage DS6000 seriesv IBM System Storage SAN Volume Controllerv IBM Storwize V7000v IBM TotalStorage Enterprise Storage Serverv IBM XIV Storage System
Three methods are available for you to move the Tivoli Storage Productivity Centerdatabase from the SSPC server:
Direct attachmentWith direct attachment, you can connect the SSPC server directly to astorage system by using fibre-channel cables. Two fibre-channelconnections (one for each port) connect directly to the storage system.
SAN attachmentWith SAN attachment, you can connect the SSPC server to a storagesystem through a SAN. Two fibre connections connect the host bus adapter(HBA) in the SSPC to a SAN switch, and two connections from the switchconnect to the storage system.
Additional hard-drive attachmentWith additional hard-drive attachment, you can connect the SSPC server tooptional, internal, mirrored hard-disk drives. You can order additional harddrives as Feature Code 5190.
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For direct attachment and SAN attachment, you need an HBA to connect the SSPCserver to the storage system. SSPC can be preinstalled with an HBA, or you canorder the HBA separately as Feature Code 3570.
Note: The steps for creating additional storage vary, depending on the method youchoose to move the database. This procedure describes all three methods.
Prerequisites and tasksBefore you create additional storage, ensure that you read and understand allprerequisites.
Attention: Knowledge of storage and networks is required to successfullyperform the following prerequisite tasks. If you cannot perform these tasks, contactyour storage or system administrator for assistance.v For direct or SAN attachment, complete these prerequisite tasks:
– If planning for direct or SAN attachment to a storage system, ensure that ahost bus adapter (HBA) is installed in the IBM System Storage ProductivityCenter (SSPC) server. You can order SSPC with the HBA preinstalled or asFeature Code 3570.
– Verify that the HBA is functioning correctly. For instructions, see“Determining the state of the HBA and its ports” on page 185.
– Configure SSPC to the storage system. See Chapter 4, “Configuring SSPC forDS8000,” on page 49, Chapter 5, “Configuring SSPC for SAN VolumeController or Storwize V7000,” on page 57, or Chapter 6, “Configuring SSPCfor DS3000, DS4000, and DS5000,” on page 67. Or refer to the documentationfor the system to which you are connected.
v For additional hard-drive attachment, complete these prerequisite tasks.– If planning to move the Tivoli Storage Productivity Center database to an
additional, internal hard drive, ensure that the hard drive is installed in theSSPC server. You can order SSPC with the additional hard drives preinstalledor as Feature Code 5190.
– Continue to “Moving the Tivoli Storage Productivity Center database” onpage 101.
To create additional storage with the direct or SAN-attachment methods, followthese steps:1. Ensure that the SSPC server and all peripheral devices are powered on.2. Cable the SSPC server to the storage system by direct or SAN attachment.
Tip: When using the SAN-attachment method to connect to a storage system,check that the host connection is assigned to the correct host worldwide portname (WWPN) for the adapter. Also, if the target switch is zoned, check thezoning configuration to ensure that the zone is activated for the target switchand the storage system.
3. Configure the storage system so that the SSPC server can recognize and accessany volumes that you assign from that storage system to the SSPC server. Forinformation about creating a host connection, a volume group on the storagesystem, and a volume inside the volume group, see http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp (Tivoli StorageProductivity Center printable PDFs).
4. Configure the HBA for multipath input and output (I/O). The HBA requiresconfiguration to a multipath I/O device driver. To download MicrosoftWindows subsystem device driver (SDD) packages (the user's guide and the
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5. Continue to “Moving the Tivoli Storage Productivity Center database.”
Moving the Tivoli Storage Productivity Center database
After you assign storage volumes from an IBM-supported storage system to IBMSystem Storage Productivity Center (SSPC), you can move the IBM Tivoli StorageProductivity Center database from SSPC to the storage system. Similarly, after youadd an additional hard-disk drive to the SSPC server, you can move the databaseto that disk drive.
With these steps, you can move the existing database (named TPCDB) and itstablespace containers from C:\DB2 (which is the default directory) toNewDriveLetter:\DB2 (for example, E:\DB2) of the storage system or the additionalhard-disk drive. The move does not change the TPCDB database or its tablespacecontainers; only the drive letter is changed.
The process of moving the Tivoli Storage Productivity Center database consists ofthese steps:1. Verify that the additional storage is recognized by the SSPC server.2. Create a backup copy of the database.3. Restore the backed up copy of the database.
Verifying the additional storageIf you intend to move the IBM Tivoli Storage Productivity Center database to astorage system or an additional hard-disk drive, verify in advance that theadditional storage is initialized and available on the IBM System StorageProductivity Center (SSPC) server.
Verify that the additional storage is present by using these steps:1. Log on to the SSPC server.2. From the SSPC desktop, click Start > Administrative Tools > Server Manager.3. In the Server Manager node, expand Storage > Disk Management. The
additional hard-disk drive is displayed in the Disk Management pane.4. If the drive is not present in the Disk Management panel, click Action >
Rescan Disks.5. Verify that the New Simple Volume is initialized and available.6. Close the Disk Management window.
Creating a backup copy of the Tivoli Storage Productivity CenterdatabaseBefore you move the IBM Tivoli Storage Productivity Center database, you mustcreate a copy of the database.
To create a backup copy of the Tivoli Storage Productivity Center database, usethese steps:1. Log on to the SSPC server as the Windows Administrator.2. Stop all Tivoli Storage Productivity Center services by using these steps:
Chapter 9. Additional configuration for System Storage Productivity Center 101
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a. Click Start > Administrative Tools > Services. The services are shown asfollows. The IBM Tivoli Storage Resource Agent service shows a file pathonly if the Storage Resource agent is installed or deployed to the SSPCserver:v IBM Tivoli Storage Productivity Center - Data Serverv IBM WebSphere Application Server V6.1 - DeviceServerv IBM Tivoli Storage Resource Agent - 'C:\Program Files\IBM\TPC'
b. Right-click a service and click Stop.c. Repeat step 2b for the remaining two services.
3. Create a backup version of the TPCDB database by using these steps:a. Create a new folder to store the backup of the TPCDB database.b. Open a command prompt window and type db2cmd to open a DB2
Command Line Processor (CLP) command window. Enter all remainingcommands in this step from the DB2 CLP command window.
c. Change the directory to the new folder that you created for the backup ofthe TPCDB database in step 3a.
d. Connect to the TPCDB database by typing db2 connect to TPCDB.e. Quiesce the database connection by typing db2 quiesce db immediate force
connections.f. Reset the database connection by typing db2 connect reset.g. Back up the TPCDB database to the folder that you created in step 3a by
typing the following command:db2 backup db TPCDB to DB_Backup_Folder with 2 buffers buffer1024 parallelism 1 without prompting
where DB_Backup_Folder is the name of the folder in 3a.If the command fails because the database is currently in use, follow thesesteps:1) Stop DB2 by typing db2stop.2) Start DB2 by typing db2start.3) Type the following command:
db2 backup db TPCDB to DB_Backup_Folder with 2 buffers buffer1024 parallelism 1 without prompting
h. Connect to the TPCDB database by typing db2 connect to TPCDB.i. Take the database connection out of quiesce mode by typing db2 unquiesce
db.j. Reset the database connection by typing db2 connect reset.
4. Drop the TPCDB database by typing db2 drop db TPCDB in the DB2 CLPcommand window.
Restoring the Tivoli Storage Productivity Center databaseTo move the IBM Tivoli Storage Productivity Center database, you must restore thebackup copy of the Tivoli Storage Productivity Center database to a storage systemor to an additional hard-disk drive.
To restore the backup copy of the Tivoli Storage Productivity Center database thatyou moved to a storage system or to an additional hard-disk drive, use these steps:1. Restore the TPCDB database to its new location by using the following steps.
Type all commands in the DB2 CLP command window:
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a. Type the following command to restore the TPCDB database from thebackup folder to the new drive on the storage system or to an additionalhard-disk drive on the SSPC server:db2 restore db TPCDB user DB2_User_Name using DB2_User_Password fromDB_Backup_Folder to NewDriveLetter: into TPCDB with 2 buffersbuffer 1024
where:v DB2_User_Name is your DB2 user namev DB2_User_Password is your DB2 passwordv DB_Backup_Folder is the name of the folder that you created in “Creating
a backup copy of the Tivoli Storage Productivity Center database” onpage 101.
v NewDriveLetter is the letter of the drive that you chose for the storagesystem or additional hard-disk drive to which you are moving theTPCDB database.
For example:db2 restore db TPCDB user administrator using Passw0rd fromC:\backupTPCDB to E: into TPCDB with 2 buffers buffer 1024
Depending on the size of the database, this command might take a fewminutes to complete.
b. Turn on the buffer pool information by typing db2 update monitorswitches using bufferpool on.
c. Activate the TPCDB database by typing db2 activate db TPCDB.d. Take a picture of the TPCDB tablespaces by typing db2 get snapshot for
tablespaces on TPCDB > tblspcsTPCDB.txt.e. Examine the database path and container paths for TPCDB and its
tablespaces by typing notepad tblspcsTPCDB.txt .f. Open tblspcsTPCDB.txt and verify the following information:
v The Database path is changed to the new location (for example,E:\DB2\NODE0000\SQL00001\).
v All occurrences of the Container Name remain with the old location (forexample, C:\DB2\NODE0000\TPCDB\... or C:\DB2\TPCDB\TPC\...).
2. Move the TPCDB database to the new location on the storage system oradditional hard-disk drive by using these steps:a. Stop the DB2 Manager by typing db2stop force in the DB2 CLP command
window.b. Go to Windows Explorer and move the entire contents of the C:\DB2 folder
to the NewDriveLetter: drive on the storage system or additional hard-diskdrive (where NewDriveLetter is the letter of the drive that you chose for thestorage system or additional hard-disk drive to which you are moving theTPCDB database.For example, if E: is the NewDriveLetter of the storage system or additionalhard-disk drive, move the files from C:\DB2 to E:\DB2 as shown in Table 23.
Table 23. Moving files and directories from the local disk on SSPC to the storage system oradditional hard-disk drive
Old files and directories on local diskNew files and directories on storage systemor additional hard-disk drive
C:\DB2\NODE0000\* NewDriveLetter :\DB2\NODE0000\*
C:\DB2\TPCDB\* NewDriveLetter :\DB2\TPCDB\*
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c. You are prompted to confirm the merge of the directories from the oldlocation to the new location (C:\DB2\NODE0000 and C:\DB2\TPCDB toE:\DB2\NODE0000 and E:\DB2\TPCDB). Click Yes.
d. Ensure that Tivoli Storage Productivity Center can recognize the newlocation of database by using these steps:1) In the DB2 CLP command window, create a configuration file by
typing notepad config.file. You will use this file as input to thedb2relocatedb command in step 2d4.
2) Add the following lines to config.file, replacing NewDriveLetter withthe actual drive letter of the storage system or additional hard-diskdrive:DB_NAME=TPCDBDB_PATH=C:\, NewDriveLetter:\INSTANCE=DB2NODENUM=0STORAGE_PATH=C:\, NewDriveLetter:\
where NewDriveLetter is the letter of the drive that you chose for thestorage system or additional hard-disk drive to which you are movingthe TPCDB database.For example:DB_NAME=TPCDBDB_PATH=C:\, E:\INSTANCE=DB2NODENUM=0STORAGE_PATH=C:\, E:\
3) Save and close config.file.4) Relocate both DB_PATH and STORAGE_PATH from the old path to the
new path by typing db2relocatedb -f config.file.5) Start DB2 Manager by typing db2start.6) Turn on the buffer pool information by typing db2 update monitor
switches using bufferpool on.7) Activate the TPCDB database by typing db2 activate db TPCDB.8) Take a picture of the TPCDB tablespaces by typing db2 get snapshot
for tablespaces on TPCDB > tblspcsTPCDB.txt.9) Examine the database path and container paths for TPCDB and its
tablespaces by typing notepad tblspcsTPCDB.txt.10) Open tblspcsTPCDB.txt and verify the following information:
v The Database path is changed to the new location (for example,E:\DB2\NODE0000\SQL00001\).
v All occurrences of the Container name are changed to the newlocation (for example, E:\DB2\NODE0000\TPCDB\... orE:\DB2\TPCDB\TPC\...).
3. Change the drive letter in the Tivoli Storage Productivity CenterInstaller/Uninstaller Wizard by opening C:\Program Files\IBM\TPC\config\InstallVariable.properties and updating the location of the database in thelines shown in Table 24 on page 105. In the table, NewDriveLetter is the letter ofthe drive for the storage system or additional hard-disk drive to which youmoved the TPCDB database.
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Table 24. Changing the location of the Tivoli Storage Productivity Center database in theproperties file for the Installer/Uninstaller Wizard. Depending on how your Tivoli StorageProductivity Center server is set up, some lines in this table might not be in yourInstallVariable.properties file.
Change this line.... To this line...
varDBDrive=C\: NewDriveLetter\:
varTempUser=C\:\\DB2\\TPCDB\\TPC NewDriveLetter\:\\DB2\\TPCDB\\TPC
varTransLogDir=C\:\\DB2\\TPCDB\\TPC NewDriveLetter\:\\DB2\\TPCDB\\TPC
varBigContDir=C\:\\DB2\\TPCDB\\TPC NewDriveLetter\:\\DB2\\TPCDB\\TPC
varTempContDir=C\:\\DB2\\TPCDB\\TPC
NewDriveLetter\:\\DB2\\TPCDB\\TPC
varKeyContDir=C\:\\DB2\\TPCDB\\TPC NewDriveLetter\:\\DB2\\TPCDB\\TPC
varNormalContDir=C\:\\DB2\\TPCDB\\TPC
NewDriveLetter\:\\DB2\\TPCDB\\TPC
For example:varDBDrive=E\:varTempUser=E\:\\DB2\\TPCDB\\TPCvarTransLogDir=E\:\\DB2\\TPCDB\\TPCvarBigContDir=E\:\\DB2\\TPCDB\\TPCvarTempContDir=E\:\\DB2\\TPCDB\\TPCvarKeyContDir=E\:\\DB2\\TPCDB\\TPCvarNormalContDir=E\:\\DB2\\TPCDB\\TPC
4. Save and close C:\Program Files\IBM\TPC\config\InstallVariable.properties.5. Start all Tivoli Storage Productivity Center services by using these steps:
a. Click Start > Administrative Tools > Services. The services are shown asfollows. The IBM Tivoli Storage Resource Agent service shows a file pathonly if the Storage Resource agent is installed or deployed to the SSPCserver:v IBM Tivoli Storage Productivity Center - Data Serverv IBM WebSphere Application Server V6.1 - DeviceServerv IBM Tivoli Storage Resource Agent - 'C:\Program Files\IBM\TPC'
b. Right-click a service and click Start.c. Repeat step 5b for the remaining two services.
6. To ensure that the Data and Device servers can connect to and access theTPCDB repository at the new location, start the graphical user interface ofTivoli Storage Productivity Center, and run discovery and probe jobs, andreports. For more information, see “Configuring Tivoli Storage ProductivityCenter for DS8000” on page 51, Chapter 5, “Configuring SSPC for SAN VolumeController or Storwize V7000,” on page 57, or Chapter 6, “Configuring SSPC forDS3000, DS4000, and DS5000,” on page 67. Also go to the IBM Tivoli StorageProductivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for Reporting.
Chapter 9. Additional configuration for System Storage Productivity Center 105
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106 IBM System Storage Productivity Center: User's Guide
Chapter 10. Managing System Storage Productivity Center
IBM System Storage Productivity Center uses IBM Tivoli Storage ProductivityCenter to add and manage element managers for storage devices. Element managersare applications that are used to configure and manage a storage device. Youmanage connections to the element managers that are provided with the storagedevice or you can specify other element managers for a device.
The Element Manager tab in the Configuration Utility is used to add and manageelement managers. The Element Manager tab contains multiple sections. TheOther Device Element Manager section shows element managers that have beenadded using a discovery job or existing element managers that were added toTivoli Storage Productivity Center before release 4.1.
For more information about Element Managers, including how to create, delete,and configure them, see the Tivoli Storage Productivity Center Information Centerat http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.
Managing storage systems by using element managersElement managers are the applications that IBM System Storage Productivity Center(SSPC) uses to manage storage devices. When you create an element manager youare creating an actual interface with the graphical user interface (GUI) of thestorage device.
In IBM Tivoli Storage Productivity Center, you can use the Element Manager tabin the Configuration Utility to add and manage element managers for devices. TheElement Manager tab contains multiple sections:v The DS8000 Element Manager section shows the IBM System Storage DS8000
element managers that have been added to Tivoli Storage Productivity Center.v The Other Device Element Manager section shows element managers other than
DS8000 that were added to Tivoli Storage Productivity Center before Release 4.1.Use this section to add and manage devices such as IBM System Storage SANVolume Controller, IBM Storwize V7000, IBM System Storage DS3000, IBMSystem Storage DS4000, and IBM System Storage DS5000.
In each section, a Select Action list is provided so that you can choose actions totake on the device that you select. Figure 21 on page 108 illustrates the sections inthe Element Manager tab.
© Copyright IBM Corp. 2007, 2010 107
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When you use an element manager to connect a device to SSPC, the methodvaries, depending on whether the device is DS8000 or a device other than DS8000:v If you want SSPC to manage the DS8000 server, in Tivoli Storage Productivity
Center you must complete one of the following actions:– Add a connection to the element manager that is provided with DS8000. That
element manager is the IBM System Storage DS8000 Storage Manager.– Add a user-defined element manager other than the DS8000 Storage Manager.
v If you want SSPC to manage a device other than DS8000, in Tivoli StorageProductivity Center you must perform one of the following actions:– Add a connection to the default element manager that is provided with the
device.– Add a user-defined element manager other than the element manager that is
provided with the device.
A user-defined element manager is one which you add by providing a UniformResource Locator (URL) or a start command in the Element Manager tab.User-defined element managers are not displayed in the DS8000 Element Manageror Other Device Element Manager sections. These element managers are displayedin the various launch menus that are provided in Tivoli Storage ProductivityCenter.
You can perform the following tasks in the Element Manager tab:v Start the GUI of the storage device that you want SSPC to manage (for example,
a SAN Volume Controller cluster or DS3000 server)v Add an element manager to manage a storage devicev Remove an element managerv Modify an element managerv Test the connection between Tivoli Storage Productivity Center and an element
manager
Figure 21. Element Manager tab in the Configuration Utility. Use this tab to add, remove, ormodify element managers for DS8000 and other devices.
108 IBM System Storage Productivity Center: User's Guide
Find detailed information about these procedures in the IBM Tivoli StorageProductivity Center information center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.
Providing credentials to access the DS8000 serverFor IBM System Storage DS8000, IBM Tivoli Storage Productivity Center requiresuser credentials before it provides access to that storage system.
The user name and password for a DS8000 GUI are stored with each Tivoli StorageProductivity Center user. Therefore, before a Tivoli Storage Productivity Centeruser can access a DS8000 GUI, each user must have stored their user credentials.
If an element manager has been added to Tivoli Storage Productivity Center usingdifferent credentials from the ones you are using, or if you open a DS8000 GUI forthe first time after the element manager was added to Tivoli Storage ProductivityCenter by using the Configuration Devices wizard, you encounter the followingmessage:
The element manager GUI cannot be accessed because the user name andpassword are missing. Update the required fields in the next dialog. TheGUI will be displayed after the fields have been correctly completed andthe dialog closed.
The Element Manager tab lists all element managers that are known to the TivoliStorage Productivity Center, regardless of whether the user credentials are valid.
CIM object managerA CIM object manager (CIMOM) is a program that is installed on storagesubsystems so that management application appliances, such as IBM SystemStorage Productivity Center, can perform operations on that storage subsystem. ACIMOM is also known as a CIM agent.
You can create a CIMOM connection on IBM System Storage Productivity Centerto interface with and manage a storage subsystem. After creating the CIMOMconnection on the System Storage Productivity Center, you can run data collectionjobs such as probes and scans fromSystem Storage Productivity Center against thesubsystem.
A CIMOM is similar to an element manager because both a CIMOM and anelement manager allow the management applications to issue commands on it.However, when you create an element manager you are creating an actual interfacewith the storage subsystem's GUI. Creating a CIMOM connection provides a directrequest and response relationship between the System Storage Productivity Centerand the device.
Some of the storage subsystems that support the CIMOM interface are:v TotalStorage Enterprise Storage Serverv DS3000, DS4000, DS5000, DS6000, or DS8000
IBM System Storage Productivity Center supports any SMI-S-certified CIMOM, andtape and switch CIMOMs.
Chapter 10. Managing System Storage Productivity Center 109
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For more information about CIMOMs, including how to create, delete, andconfigure them, go to the IBM Tivoli Storage Productivity Center InformationCenter at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp andsearch for CIM agents.
Single sign-onSingle sign-on is an authentication process by which you can enter one user ID andpassword to access multiple applications. For example, you can access IBM TivoliIntegrated Portal and then access IBM Tivoli Storage Productivity Center and IBMTivoli Storage Productivity Center for Replication from Tivoli Integrated Portalusing a single user ID and password. Single sign-on integrates with thelaunch-in-context feature so that you can move smoothly from one application to afunctionally related location in a second application.
For information about configuring IBM System Storage DS8000, IBM SystemStorage SAN Volume Controller, or IBM Storwize V7000 for single sign-on, go tothe IBM Tivoli Storage Productivity Center Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search forConfiguring Tivoli Storage Productivity Center for DS8000 LDAP authentication orConfiguring Tivoli Storage Productivity Center and SAN Volume Controller or StorwizeV7000 for single sign-on.
Single sign-on is not available for IBM System Storage DS3000, IBM SystemStorage DS4000, or IBM System Storage DS5000.
Selecting the user authentication method to use with singlesign-on
With single sign-on, you can select the user authentication method that you wantto use.
The initial configuration of Tivoli Storage Productivity Center on System StorageProductivity Center is set to use the operating system (OS) users and groups onthe server where Tivoli Storage Productivity Center is installed for authenticationand authorization. You can configure Tivoli Storage Productivity Center to useLDAP as the authentication method.
OS AuthenticationThis method authenticates the user against the users defined for the localoperating system (OS).
LDAP/Active DirectoryThis method authenticates the user against a Lightweight Directory AccessProtocol (LDAP) or Microsoft Active Directory repository.
If you select OS authentication, the use of the single sign-on feature is limited. OSauthentication does not support single sign-on for element managers. LDAP orMicrosoft Active Directory authentication supports single sign-on for elementmanagers regardless of where they are installed.
You can change the user authentication method using the Tivoli Integrated Portalgraphical user interface (GUI).
Changing the user authentication methodThe IBM Tivoli Storage Productivity Center installation program enables you toselect a user authentication method that is used by Tivoli Storage Productivity
110 IBM System Storage Productivity Center: User's Guide
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Center, IBM Tivoli Storage Productivity Center for Replication, and IBM TivoliIntegrated Portal. You can choose to authenticate users against the users definedfor the local operating system or to authenticate users against the users defined ina Lightweight Directory Access Protocol (LDAP) or Microsoft Active Directoryrepository. You can change the user authentication method after installation usingTivoli Integrated Portal.
You can select the following user authentication methods in Tivoli IntegratedPortal:v Federated repositories. This method authenticates the Tivoli Storage
Productivity Center user against a Lightweight Directory Access Protocol(LDAP) or Microsoft Active Directory, directory service.
v Local operating system. This authentication method authenticates the TivoliStorage Productivity Center user against the users defined for the local operatingsystem. If you use operating system authentication, the use of the single sign-onfeature is limited. OS authentication does not support single sign-on for elementmanagers, even when the element manager is installed on the same computer asTivoli Storage Productivity Center.
Whenever you change the user authentication method (from local operating systemto LDAP or from LDAP to local operating system), you must first back up theDevice server and Tivoli Integrated Portal WebSphere configuration files. TheWebSphere configuration backup files provide a restoration point in the event of afailure when performing these procedures. You must also back up the WebSphereconfiguration files after you have changed the user authentication method toLDAP and want to later change the LDAP user authentication.
When you install Tivoli Integrated Portal, the OS user name and password areused to create a file-user registry with the same user name and password. Whenyou change from OS to LDAP authentication, the file-user registry is kept in theTivoli Integrated Portal registry to allow for a valid OS user ID to log on andconfigure Tivoli Integrated Portal, even if the LDAP server is down.
Changing the authentication method from LDAP to the localoperating systemYou can configure IBM Tivoli Storage Productivity Center to authenticate againstthe local operating system. To change the authentication method from LDAP tolocal operating system, you must use Tivoli Integrated Portal.
If you use operating system authentication, the use of the single sign-on feature islimited. Operating system authentication does not support single sign-on if TivoliStorage Productivity Center and Tivoli Integrated Portal are on separate computers.Operating system authentication also does not support single sign-on for elementmanagers regardless of the location of the element manager application.
Important: This procedure is disruptive to the Tivoli Storage Productivity Centerand Tivoli Storage Productivity Center for Replication services. For Tivoli StorageProductivity Center for Replication, you can perform a takeover to a standbyserver to ensure that consistency can be maintained for any active servers whilethe change to security is made.
To change the user authentication method from LDAP to local operating system,complete the following steps:
Chapter 10. Managing System Storage Productivity Center 111
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1. Before changing the user authentication method, stop and restart only theTivoli Storage Productivity Center Device Server before running thisprocedure.
2. Back up the Device Server and Tivoli Integrated Portal WebSphereconfiguration files. The WebSphere configuration backup files provide arestoration point if a failure occurs during this procedure.Back up WebSphere configuration files on Windows systems
Run the following commands:\IBM\Tivoli\tip\profiles\TIPProfile\bin\backupConfig.bat\IBM\TPC\device\apps\was\profiles\deviceServer\bin\backupConfig.bat\IBM\replication\eWAS\profiles\CSM\bin\backupConfig.bat
Back up WebSphere configuration files on UNIX or Linux systems
Run the following commands:/IBM/Tivoli/tip/profiles/TIPProfile/bin/backupConfig.sh/IBM/TPC/device/apps/was/profiles/deviceServer/bin/backupConfig.sh/IBM/replication/eWAS/profiles/CSM/bin/backupConfig.sh
Back up the soap.client.props file for Tivoli Integrated Portal, TivoliStorage Productivity Center, and Tivoli Storage Productivity Center forReplication on Windows system
Use the Windows copy command to back up these files:\IBM\Tivoli\tip\profiles\TIPProfile\properties\soap.client.props\IBM\TPC\device\apps\was\profiles\deviceServer\properties\soap.client.props\IBM\replication\eWAS\profiles\CSM\properties\soap.client.props
Back up the soap.client.props file for Tivoli Integrated Portal, TivoliStorage Productivity Center, and Tivoli Storage Productivity Center forReplication on UNIX or Linux system
Use the UNIX or Linux cp command to back up these files:/IBM/Tivoli/tip/profiles/TIPProfile/properties/soap.client.props/IBM/TPC/device/apps/was/profiles/deviceServer/properties/soap.client.props/IBM/replication/eWAS/profiles/CSM/properties/soap.client.props
The WebSphere backup command generates a compressed file:WebSphereConfig_YYYY-DD-MM.zip. When you run the backup command, theWebSphere servers shut down. The WebSphere servers must be restarted afterthe backup command is finished. You can restore the WebSphere configurationfile by running the restoreConfig.sh (for UNIX or Linux) or restoreConfig.bat(for Windows) command.If you have problems starting the Tivoli Integrated Portal service, ensure thatthe service was stopped by following the instructions in “Tivoli IntegratedPortal service does not stop” on page 183.
3. Start a Firefox or Internet Explorer web browser, and type the followinginformation in the address bar:http://hostname:port
Where hostname defines the server that is running Tivoli Integrated Portalsuch as the server name or IP address and port defines the port number forTivoli Integrated Portal. If the default port was accepted during theinstallation of Tivoli Integrated Portal, the port number is 16310. Contact yourTivoli Storage Productivity Center administrator if you need to verify the hostname and port number.
4. On the Tivoli Integrated Portal logon page, log on using the appropriate userID and password. Your user ID must have administrator permissions.
5. In the Tivoli Integrated Portal navigation tree, click Security > Secureadministration, applications, and infrastructure.
112 IBM System Storage Productivity Center: User's Guide
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6. On the Secure administration, applications, and infrastructure page, selectLocal operating system from the Available Realm Definitions list.
7. Click Configure. The Local operating system page is displayed.8. On the Local operating system page, configure the following items:
a. In the Primary administrative user name field, enter the name of a userthat is defined in your local operating system. This user will be grantedadministrative privileges in the Tivoli Integrated Portal server, the TivoliStorage Productivity Center Device server, and the IBM Tivoli StorageProductivity Center for Replication server.
b. Click Server identity that is stored in the repository.c. In the Server user ID or administrative user on a Version 6.0.x node field,
enter the same ID that you entered in the Primary administrative username field and enter the password for the user ID in the Password field.
d. Click OK.
Figure 22. Selecting local operating system
Chapter 10. Managing System Storage Productivity Center 113
e. In the Messages box on the Secure administration, applications, andinfrastructure page, click the Save link in Save to the masterconfiguration.
9. Configure the following items on the Secure administration, applications, andinfrastructure page:a. In the Available realm definitions list, select Local operating system and
then click Set as current.
Figure 23. Configuring local operating system
Figure 24. Selecting local operating system for available realm definition
114 IBM System Storage Productivity Center: User's Guide
b. Click Apply and then click the Save link in Save to the masterconfiguration.
c. Log off IBM Tivoli Integrated Portal.10. Stop and restart the Tivoli Integrated Portal, IBM Tivoli Storage Productivity
Center for Replication servers and the IBM Tivoli Storage Productivity CenterData and Device Servers.
Important: This step is disruptive to the Tivoli Storage Productivity Centerand Tivoli Storage Productivity Center for Replication services. For TivoliStorage Productivity Center for Replication, you can perform a takeover to astandby server to ensure that consistency can be maintained for any activeservers while the change to this procedure is made.Stop the servers in this order:a. Tivoli Storage Productivity Center for Replication serverb. Tivoli Storage Productivity Center Data Serverc. Tivoli Storage Productivity Center Device Serverd. Tivoli Integrated Portal serverStart the servers in this order:a. Tivoli Integrated Portal serverb. Tivoli Storage Productivity Center Device Serverc. Tivoli Storage Productivity Center Data Serverd. Tivoli Storage Productivity Center for Replication serverFor information regarding stopping and starting a server, go to the TivoliStorage Productivity Center Information Center and search for starting andstopping services. If the server is running on a Windows operating system, thechange to the user authentication method might not be implemented until yourestart the computer.If you have problems starting the Tivoli Integrated Portal service, ensure thatthe service was stopped by following the instructions in “Tivoli IntegratedPortal service does not stop” on page 183.
Changing the authentication method from the local operatingsystem to LDAP federated repositoriesYou can configure IBM Tivoli Storage Productivity Center to communicate with anexternal Lightweight Directory Access Protocol (LDAP) repository such as IBMTivoli Directory Server or Microsoft Active Directory. To change the authenticationmethod from local operating system to LDAP, you must use IBM Tivoli IntegratedPortal.
To change the user authentication method from local operating system to LDAP,complete the following steps. Contact your LDAP server administrator forassistance.
Important: This procedure is disruptive to the Tivoli Storage Productivity Centerand Tivoli Storage Productivity Center for Replication services. For Tivoli StorageProductivity Center for Replication, you can perform a takeover to a standbyserver to ensure that consistency can be maintained for any active servers whilethe change to security is made.1. Before changing the user authentication method, stop and restart only the
Tivoli Storage Productivity Center Device Server before running thisprocedure.
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2. Back up the Device Server, Tivoli Integrated Portal, and Tivoli StorageProductivity Center for Replication WebSphere configuration files. TheWebSphere configuration backup files provide a restoration point if a failureoccurs during this procedure.Back up WebSphere configuration files on UNIX or Linux systems
Run the following commands:/IBM/Tivoli/tip/profiles/TIPProfile/bin/backupConfig.sh/IBM/TPC/device/apps/was/profiles/deviceServer/bin/backupConfig.sh/IBM/replication/eWAS/profiles/CSM/bin/backupConfig.sh
Back up WebSphere configuration files on Windows systems
Run the following commands:\IBM\Tivoli\tip\profiles\TIPProfile\bin\backupConfig.bat\IBM\TPC\device\apps\was\profiles\deviceServer\bin\backupConfig.bat\IBM\replication\eWAS\profiles\CSM\bin\backupConfig.bat
Back up the soap.client.props file for Tivoli Integrated Portal, TivoliStorage Productivity Center, and Tivoli Storage Productivity Center forReplication on Windows system
Use the Windows copy command to back up these files:\IBM\Tivoli\tip\profiles\TIPProfile\properties\soap.client.props\IBM\TPC\device\apps\was\profiles\deviceServer\properties\soap.client.props\IBM\replication\eWAS\profiles\CSM\properties\soap.client.props
Back up the soap.client.props file for Tivoli Integrated Portal, TivoliStorage Productivity Center, and Tivoli Storage Productivity Center forReplication on UNIX or Linux system
Use the UNIX or Linux cp command to back up these files:/IBM/Tivoli/tip/profiles/TIPProfile/properties/soap.client.props/IBM/TPC/device/apps/was/profiles/deviceServer/properties/soap.client.props/IBM/replication/eWAS/profiles/CSM/properties/soap.client.props
The WebSphere backup command generates a compressed file:WebSphereConfig_YYYY-DD-MM.zip. When you run the backup command, theWebSphere servers will shut down. The WebSphere servers must be restartedafter the backup command is finished. You can restore the WebSphereconfiguration file by running the restoreConfig.sh (for UNIX or Linux) orrestoreConfig.bat (for Windows) command.If you have problems starting the Tivoli Integrated Portal service, ensure thatthe service was stopped by following the instructions in “Tivoli IntegratedPortal service does not stop” on page 183.
Note: If the Tivoli Integrated Portal server fails to start after you run thebackup command and the WebSphere servers restart, you must start the TivoliIntegrated Portal server. To start the server, follow these steps:v For Windows, click Start > Control Panel > Administrative Tools >
Services. On the Windows Services panel, right-click Tivoli IntegratedPortal - TIPProfile_Port_xxxx where xxxx indicates the port specifiedduring installation. Click Start.
v For Linux or AIX, go to a command prompt window and enter thefollowing command:TIP_installation_directory/tip/profiles/TIPProfile/bin/startServer.sh server1
TIP_installation_directory is where Tivoli Integrated Portal is installed.3. Start a Firefox or Internet Explorer web browser, and type the following
information in the address bar:
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http://hostname:port
Where hostname defines the server that is running Tivoli Integrated Portalsuch as the server name or IP address and port defines the port number forTivoli Integrated Portal. If the default port was accepted during theinstallation of Tivoli Integrated Portal, the port number is 16310. Contact yourTivoli Storage Productivity Center administrator if you need to verify the hostname and port number.
4. On the Tivoli Integrated Portal logon page, log on using the appropriate userID and password. Your user ID must have administrator permissions.
5. In the Tivoli Integrated Portal navigation tree, click Security > Secureadministration, applications, and infrastructure.
6. On the Secure administration, applications, and infrastructure page, selectFederated Repositories from the Available Realm Definitions list.
7. Click Configure. The Federated repositories page is displayed.8. Under Related Items, click Manage repositories.
Figure 25. Selecting Federated repositories
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9. On the Manage repositories page, add the LDAP repository that you want touse for authentication as follows:a. Click Add to add a new repository.
b. Enter the values for the following fields:v Repository identifier. A unique identifier for the LDAP repository. This
identifier uniquely identifies the repository within the cell, for example:LDAP1.
v Directory type. The type of LDAP server to which you want to connect.
Figure 26. Manage repositories
Figure 27. Adding a new repository
118 IBM System Storage Productivity Center: User's Guide
v Primary host name. The host name of the primary LDAP server. Thishost name is either an IP address or a domain name service (DNS)name.
v Port. The LDAP server port. The default value is 389, which is not aSecure Sockets Layer (SSL) connection. You can use port 636 for a SecureSockets Layer (SSL) connection. For some LDAP servers, you can specifya different port for a non-SSL or SSL connection. If you do not know theport to use, contact your LDAP server administrator.
v Bind distinguished name. The distinguished name (DN) for theapplication server to use when binding to the LDAP repository. If noname is specified, the application server binds anonymously. In mostcases, bind DN and bind password are needed. However, whenanonymous bind can satisfy all the required functions, bind DN andbind password are not needed.
v Bind password. The password for the application server to use whenbinding to the LDAP repository.
c. Click OK.
d. In the Messages box on the Manage repositories page, click the Save linkin Save to the master configuration.
10. From the Manage repositories page, return to the Federated repositories page.11. Under Repositories in the realm, click Add base entry to Realm.
Figure 28. Enter values for a new repository
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12. On the Repository reference page, configure the following items:a. In the Repository list, select the repository that you created in 9 on page
118.b. In the Distinguished name of a base entry that uniquely identifies this
set of entries in the realm field, enter the distinguished name of a baseentry that uniquely identifies the repository in the realm.
c. In the Distinguished name of a base entry in this repository field, enterthe distinguished name of the base entry within the repository. In mostinstances, this value is the same value that you entered in theDistinguished name of a base entry that uniquely identifies this set ofentries in the realm field.
d. Click OK and then click the Save link in Save to the masterconfiguration.
Figure 29. Add base entry to realm
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13. On the Federated repositories page, there are now two repositories that aredisplayed under Repositories in the realm: the repository that you haveadded and a default repository that shows File in the Repository type column.Configure the following items:a. Leave the value in the Realm name field as is or change the name of the
realm name.b. In the Primary administrative user name field, enter the name of a user in
the repository that you added. This user is granted administrativeprivileges in the Tivoli Integrated Portal server, the Tivoli StorageProductivity Center Device server, and the IBM Tivoli Storage ProductivityCenter for Replication server.
c. Click Server identity that is stored in the repository.d. In the Server user ID or administrative user on a Version 6.0.x node field,
enter the same ID that you entered in the Primary administrative username field and enter the password for the user ID in the Password field.
e. Click OK and then click the Save link in Save to the masterconfiguration.
Figure 30. Enter values for a new repository continued
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14. Return to Secure administration, applications, and infrastructure page andconfigure the following items:a. In the Available realm definitions list, select Federated repositories and
then click Set as current.
b. Click Apply and then click the Save link in Save to the masterconfiguration.
c. Log off Tivoli Integrated Portal.
Figure 31. Configuring Federated repository
Figure 32. Configuring Federated repository continued
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15. Stop and restart the Tivoli Integrated Portal, IBM Tivoli Storage ProductivityCenter for Replication servers and the IBM Tivoli Storage Productivity CenterData and Device Servers.
Important: This step is disruptive to the Tivoli Storage Productivity Centerand Tivoli Storage Productivity Center for Replication services. For TivoliStorage Productivity Center for Replication, you can perform a takeover to astandby server to ensure that consistency can be maintained for any activeservers while the change to this procedure is made.Stop the servers in this order:a. Tivoli Storage Productivity Center for Replication serverb. Tivoli Storage Productivity Center Data Serverc. Tivoli Storage Productivity Center Device Serverd. Tivoli Integrated Portal serverStart the servers in this order:a. Tivoli Integrated Portal serverb. Tivoli Storage Productivity Center Device Serverc. Tivoli Storage Productivity Center Data Serverd. Tivoli Storage Productivity Center for Replication serverFor information regarding stopping and starting a server, go to the TivoliStorage Productivity Center Information Center and search for starting andstopping services. If the server is running on a Windows operating system, thechange to the user authentication method might not be implemented until yourestart the computer.If you have problems starting the Tivoli Integrated Portal service, ensure thatthe service was stopped by following the instructions in “Tivoli IntegratedPortal service does not stop” on page 183.
To verify that the federated repository is configured correctly, complete thefollowing steps:1. Log on to Tivoli Integrated Portal as the new super user ID (the administrative
account is no longer the OS credentials, but is now configured to use the LDAPserver super user credentials).
2. In the Tivoli Integrated Portal navigation tree, click Users and Groups >Manage Users.
3. In the Search by list, select User ID.4. Click Search to search for users in the federated repository. The list of users
includes users from both the LDAP and the local file registry.5. After you have completed and verified the conversion of your Tivoli Storage
Productivity Center system's authentication mechanism from local operatingsystem to LDAP federated repositories, remove all Administrative Group Rolesentries in the Tivoli Integrated Portal console that involve local operatingsystem groups:a. In the Tivoli Integrated Portal navigation tree, click Users and Groups >
Administrative Group Roles.b. In the Administrative Group Roles table, select all entries that involve local
operating system groups. Do not select entries that involve LDAP federatedrepository groups.
c. Click Remove.d. In the Messages box on the Administrative Group Roles page, click Save
link in "Save directly to the master configuration."
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To learn more, go to the IBM Tivoli Storage Productivity Center Information Centerat http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and searchfor Enabling secure communication between Tivoli Storage Productivity Center and theLDAP repository and Disabling secure communication between Tivoli StorageProductivity Center and the LDAP repository.
After you change the authentication method successfully, you can assign roles toindividuals from the Role-to-Group Mapping node in Tivoli Storage ProductivityCenter graphical user interface (GUI). You can map Tivoli Storage ProductivityCenter roles, such as Tape Operator or Fabric Administrator, to user groups thatyou create in your LDAP-compliant repository. To learn more, go to the IBM TivoliStorage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for Role-to-Group Mappings.
Changing the LTPA token expiration for single sign-on
For single sign-on, the user's authentication information is passed betweenapplications using Lightweight Third-Party Authentication (LTPA) tokens. Bydefault, the tokens expire after 24 hours. You can change the LTPA token expirationtime using the Tivoli Integrated Portal user interface. For instructions about how tochange the LTPA token expiration, go to the IBM Tivoli Storage ProductivityCenter Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for Changing the LTPA token expiration for single sign-on.
Launch and launch-in-contextUse the launch and launch-in-context features to start IBM Tivoli StorageProductivity Center and to start other applications from Tivoli Storage ProductivityCenter.
The terms inbound and outbound refer to starting Tivoli Storage Productivity Center(inbound) and starting another application from Tivoli Storage Productivity Center(outbound).
Inbound launch-in-context featureYou must have View and Modify permissions to use the launch-in-contextfeature.
Use the launch-in-context feature to perform the following tasks in TivoliStorage Productivity Center:v Create a volume or VDiskv Open the storage area network SAN Plannerv Create a capacity reportv Create a wasted-space report
Run the launch-in-context feature in the following ways:v Use Java Web Start from a Web browserv Use the command line on Windows, AIX, Linux, or UNIXv Use the Windows Start menuv Use the Tivoli Enterprise Portal graphical user interface (GUI) to define,
edit, and start commands
Outbound launch and launch-in-context featuresWith the outbound launch and launch-in-context features, you can start theadministrative applications for devices such as storage systems andswitches from various points in the GUI. There are two options for starting
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an application from Tivoli Storage Productivity Center. The option that isavailable depends on the device that you want to start. The launch featurestarts an application at the starting point for that application. Thelaunch-in-context feature starts an application at a functionally relatedlocation in that application.
The launch menu is displayed when you right-click various objects in theTivoli Storage Productivity Center GUI. For example, when you right-clicka storage device in the Topology Viewer graphical view, you see a launchmenu for that device. The content of the menu varies:v If you use Java Web Start to start the IBM System Storage DS Storage
Manager and you right-click an IBM System Storage DS3000, IBMSystem Storage DS4000, or IBM System Storage DS5000 device that is ata firmware level earlier than 7.60, click DS4000 Storage Manager fromthe launch menu to view and start a function.
v If you use Java Web Start to start the DS Storage Manager and youright-click a DS3000, DS4000, or DS5000 device that is at firmware level7.60 or later, click Subsystem from the launch menu. A submenu offunctions is displayed. Click the function that you want to start from thesubmenu.
For the current version of Tivoli Storage Productivity Center,launch-in-context is available only for IBM Tivoli Storage ProductivityCenter for Replication.
To learn more, go to the IBM Tivoli Storage Productivity Center Information Centerat http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and searchfor launch and launch-in-context.
Configuring Tivoli Storage Productivity Center for DS8000 LDAPauthentication
You must configure Tivoli Storage Productivity Center to use LDAP for singlesign-on support for the DS8000 R4.2.
Overview
Configuring Tivoli Storage Productivity Center and DS8000 for single sign-oninvolves these general steps:
For Tivoli Storage Productivity Center
1. Extract the certificate. This certificate is used for securingcommunication between the Authentication Client on the HMC and theAuthentication Service (server component) on Tivoli StorageProductivity Center.
2. Create a truststore which includes the certificate from step 1.3. You need to know the URL for the Authentication Service.
For DS8000
1. Create a Storage Authentication Service (SAS) policy with informationcollected from Tivoli Storage Productivity Center and the LDAP server.
2. Test the Storage Authentication Service policy using a valid LDAP usermapped to a DS8000 user role in the policy.
3. Activate the Storage Authentication Service policy using a valid LDAPuser mapped to the DS8000 administrative user role in the policy.
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Procedure for configuring Tivoli Storage Productivity Center
This procedure assumes that Tivoli Storage Productivity Center is set up with theLDAP repository. Follow these steps:1. You need to know the URL for the Authentication Service.
Note: An example of the Authentication Service URL is:https://TIP_server_host:16311/TokenService/services/Trust
Here is an example:https://tpcserver1.storage.mycompany.com:16311/TokenService/services/Trust
The port for the Authentication Service (16311) is one plus the default TivoliIntegrated Portal port (16310). If you change the default port, for example,17522, then the port number to use for the Authentication Service is one plusthe Tivoli Integrated Portal port. In this example, the port number would be:https://tpcserver1.storage.mycompany.com:17523/TokenService/services/Trust
2. Log in to IBM Tivoli Integrated Portal. Start an Internet Explorer web browser,and enter the following information in the address bar:https://hostname:port/ibm/console/logon.jsp
Where hostname defines the server that is running IBM Tivoli Integrated Portaland port defines the port number for IBM Tivoli Integrated Portal. The defaultport is 16310. Contact your IBM Tivoli Storage Productivity Centeradministrator if you need to verify the host name and port number. On theIBM Tivoli Integrated Portal logon page, log on using the LDAP user ID andpassword.
3. Create the truststore in IBM Tivoli Integrated Portal. When logged into IBMTivoli Integrated Portal, go to the Personal Certificates page for the Defaultkeystore. Click Security > SSL certificate and key management > Key storesand certificates > NodeDefaultKeyStore > Personal Certificates. On this page,select the default certificate and click Extract. On the next page, enter thefollowing information:
Certificate file nameEnter a file name for the extracted certificate. This file automaticallygets created in TIP_installation_directory/profiles/TIPProfile/etc/.
For Windows, the default directory is C:\TIP_installation_directory\profiles\TIPProfile\etc\.
Accept and select the default data type. Click OK.4. Create the truststore file and import the certificate into the truststore file using
the ikeyMan tool.a. Launch the ikeyMan tool.
For example on Windows:c:\Program Files\IBM\tivoli\tip\bin\ikeyman.bat
b. Click Key Database File > New. On the New panel, enter the followinginformation and click OK:
Key database typeEnter or leave the default JKS.
File NameEnter a file name. For example, enter tpc_ess.jks.
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Note: The default location is:c:\Program Files\IBM\tivoli\tip\bin\
LocationEnter a location. For example, enter c:\tpc\. Click OK.
c. The next panel prompts you to specify a password for this truststore.Specify a password that you can remember. Click OK.
d. On the next panel, click Add. This action opens the Add CA certificate froma file panel. Click Browse and select the certificate file you created in step 3on page 126. Click Done, then click OK.
Note: Look for the certificate file, change the Files of Type to All files. ClickOpen.
e. You see a prompt to specify a label. Provide any label. An example of alabel is: ESS_Cert. Click OK.
f. The ESS_Cert is now one of the certificates listed.g. Exit the ikeyman tool and locate the truststore file (for this example,
tpc_ess.jks). You need this truststore file and the password for configuringthe LDAP-based policy on DS8000.
h. You are now finished with IBM Tivoli Integrated Portal and the truststoresetup.
5. Find the user ID and password that is used in LDAP to use for the DS8000Storage Authentication Service policy configuration page.This user ID is used for authenticating with the Authentication Service. It canbe any user ID in LDAP, or a user ID that is also used by Tivoli StorageProductivity Center. This user ID is used as the "Application Client User ID" fora Storage Authentication Service policy on the DS8000.
6. Find the name of a group in LDAP with which you can log in to Tivoli StorageProductivity Center and the DS8000. You would use this LDAP group on theDS8000 also, for mapping to DS8000 roles.You can go to the Tivoli Storage Productivity Center Role-to-Group Mappingnode to find out which LDAP group is mapped to the role in Tivoli StorageProductivity Center.To find the LDAP group name, open the Tivoli Storage Productivity CenterGUI and click Tivoli Storage Productivity Center > Configuration >Role-to-Group Mapping.The information gathered in steps 1, 3, 4, 5, and 6 is used on the DS8000Storage Authentication Service policy creation page.
7. Configure DS8000 R 4.2.
Configuring DS8000 for LDAP authentication
Follow these steps:1. Add the IP address of the DS8000 Hardware Management Console to the
Internet Explorer list of trusted sites using the following steps:a. Open the Internet Explorer by clicking the Internet Explorer icon located
on the Quick Launch toolbar.b. From the Internet Explorer toolbar, click Tools > Internet options.c. Click the Security tab, click the Trusted sites icon and then click Sites.d. In the Add this web site to the zone field, type the IP address of the
DS8000 Hardware Management Console (HMC). Click Add and the IPaddress is added to the Websites field.
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e. Click Close and then click OK to exit the Internet Options window, andthen close the Internet Explorer.
2. To access the DS8000 GUI, expand Element Manager. Click DS8000. In thecontent pane, select the DS8000 you want. From the Select Action drop-downlist, click Launch Default Element Manager. This action opens the DS8000Storage Manager GUI so that you can administer the DS8000. Use theadministrative user ID and password. Enter the User Name and Password.Click OK.
3. On the DS8000 Storage Manager Welcome page, click Real-time manager >Monitor System > User Administration.
4. On the User and Authentication Policy Administration Summary page, select aComplex Name. Under the Select action menu, select Create StorageAuthentication Service Policy.
5. The Authentication Service Configuration page is displayed. Enter thefollowing information:v Policy Namev Authentication Service URL (primary)v Authentication Service Client User IDv Authentication Service Client Passwordv Confirm Authentication Service Client Password
Click Next.
Note: An example of the authentication URL is:https://TIP_server_host:16311/TokenService/services/Trust
Here is an example:https://tpcserver1.storage.mycompany.com:16311/TokenService/services/Trust
The port for the Authentication Service (16311) is one plus the default TivoliIntegrated Portal port (16310). If you change the default port, for example,17522, then the port number to use for the Authentication Service is one plusthe Tivoli Integrated Portal port. In this example, the port number would be:https://tpcserver1.storage.mycompany.com:17523/TokenService/services/Trust
6. The Truststore file Information page is displayed. Enter the followinginformation:v Truststore File Locationv Truststore File Passwordv Confirm Truststore File Password
Click Next.7. The Map External Users and User Groups to DS8000 User Roles page is
displayed. Enter the following information:v External Entity Namev External Entity Typev DS8000 User Role
Click Add. The entry is entered in the table at the bottom of this page. Selectthe entry you created and click Next.
8. The Verification page is displayed. Verify the information and click Next.9. The Summary page is displayed. Click Activate the Policy if you want to
activate the policy immediately. If you want to test the policy before activating
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it, do not select Activate the Policy and click Finish to create the policy. Thisscenario assumes that you want to test the policy before activating it. You seea message dialog indicating whether the policy was successfully created ornot. If the policy was successfully created, close the message dialog.
10. The Manage Authorization Policy page is displayed. Select a policy. Under theSelect action menu, click Test Authentication Policy.
11. The Test Storage Authentication Service Policy page is displayed. Enter thefollowing information:v External User Namev External User Password
Provide an LDAP user ID and password for External User Name and ExternalUser Password. The user ID must already be mapped to a valid DS8000 userrole in the Storage Authentication Service policy. This user ID does not have tobe in the Administrator group. Click OK.
12. The Manage Authentication Policy page is displayed. Select the policy youwant. Under the Select action menu, click Activate Authentication Policy.
13. The Activate Storage Authentication Service Policy page is displayed. Enterthe following information:v External User Namev External User Password
Provide an LDAP user ID and password for External User Name and ExternalUser Password. The user ID must already be mapped to a valid DS8000 userrole in the Storage Authentication Service policy. This user ID must be in theAdministrator group. Click OK. The policy is now activated. Close the page.
Configuring SSPC for Remote Desktop connectionUse this procedure to configure IBM System Storage Productivity Center (SSPC) fora Remote Desktop connection. With a Remote Desktop connection, you can connectto your computer across the internet from virtually any computer. Remote Desktopis included with Windows 2008.
Procedure
To configure SSPC for Remote Desktop connection, follow these steps:1. Click Start > Administrative Tools > Server Manager.2. Click Configure Remote Desktop.3. Click one of the following selections:
v Allow connections from computers running any version of RemoteDesktop (this option is less secure)
v Allow connections only from computers running Remote Desktop withNetwork Level Authentication (this option is more secure and connects toother systems running Windows 2008)
4. Click Apply.
Maintaining user IDs and passwordsUse this procedure to change the passwords for Windows Administrator, DB2 user,DB2 services, and IBM Tivoli Storage Productivity Center for Replication.
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For security reasons, change the Windows Administrator password on a regularbasis. Each time that you change the Windows Administrator password you mustalso run the SSPC Password Tool that is located on the SSPC desktop. When yourun the password tool, you change the passwords for DB2 user, DB2 services, andIBM Tivoli Storage Productivity Center for Replication so that they match theWindows Administrator password. The password tool then modifies the IBM DB2,Tivoli Storage Productivity Center for Replication, and IBM WebSphereapplications so that they can authenticate properly to the Windows operatingsystem.
Tip: The windows in the SSPC Password Tool vary, depending on whether you aresetting or changing the Windows Administrator password.
To change the Windows Administrator, DB2 user, DB2 services, and Tivoli StorageProductivity Center for Replication passwords, follow these steps.
Important: The password that you use for DB2 user, DB2 services and TivoliStorage Productivity Center for Replication must match the WindowsAdministrator password.1. Logon to SSPC using the Windows Administrator user ID.2. Change the Windows Administrator password by performing the following
steps.a. From the SSPC desktop, click Start > Control Panel.b. From the Control Panel window, double-click User Accounts.c. Click Change your password.
Important: To comply with the password requirements of the Windowsoperating system and the applications installed on SSPC, the WindowsAdministrator password must consist of a minimum of six characters, oneof which is an uppercase character and one of which is a numericcharacter. Characters that are permitted are:v A through Z (uppercase characters)v a through z (lowercase characters)v 0 through 9 (numeric characters)v Only the following special characters: -, _, and . (dash, underscore, and
period)d. In the Set Password window, type the new password twice. Click Change
password to change the password. The User Accounts window isredisplayed. Close the window.
3. On the SSPC desktop, double-click the SSPC Password Tool icon to change thepasswords for DB2 user, DB2 services, and Tivoli Storage Productivity Centerfor Replication. The Choose the password to change window is displayed andthe Change DB2 user password for Device and Data Server option isselected.
Tip: If the icon for the Password Tool was deleted from the SSPC desktop,perform the following steps to start the tool:a. Open a command prompt window and change the directory to C:\Program
Files\IBM\TPC\data\server\tools.b. Type changepasswords to start the Password Tool.
4. Click OK. The Change DB2 user password for Device and Data Serverwindow is displayed.
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5. Perform the following steps:a. Type the password that is the same as the Windows Administrator
password in both the Enter password and Confirm password fields.b. The Restart the Data and Device Server option is selected. Leave it as it is
and click OK.c. At the message Are you sure you want to change the password? click
Yes. The Changing DB2 password for user Administrator window isdisplayed and shows progress messages while the password is changed.The process takes approximately 5 minutes.
d. When Complete is displayed, click Back to Main. The Choose thepassword to change window is redisplayed.
6. Select Change password for the DB2 services and click OK. The ChangingDB2 Services password window is displayed.
7. Perform the following steps:a. Type the user name of DB2 Services in the DB2 Services Username field.b. Type the password that is the same as the Windows Administrator
password in both the Enter password and Confirm password fields.c. Click OK.d. At the message Are you sure you want to change the password? click
Yes. The Changing DB2 Services password window is displayed andshows progress messages while the password is changed.
e. When Complete is displayed, click Back to Main. The Choose thepassword to change window is redisplayed.
8. Select Change TPC-R password to change the password for Tivoli StorageProductivity Center for Replication, and click OK. The Change TPC-Rpassword window is displayed.
9. Perform the following steps:a. Type the password that is the same as the Windows Administrator
password in both the Enter password and Confirm password fields.b. Click OK.c. At the message Are you sure you want to change the password? click
Yes. The Changing TPC-R password window is displayed and showsprogress messages while the password is changed.
d. When Complete is displayed, click Back to Main. The Choose thepassword to change window is redisplayed.
Note: To verify that the password change has completed successfully, checkthe log located in c:\Program Files\IBM\TPC\Data\log\PWTool.log.
10. Click Exit program to exit the Password Tool.11. Press any key to continue, and close the command prompt window. This
completes the password change.
Verifying the version of Tivoli Storage Productivity CenterWhen you encounter a problem and must contact the IBM Support Center, one ofthe items you must identify is the version of the product.
To verify the version of IBM Tivoli Storage Productivity Center that is installed, goto the following directory:Windows: C:\Program Files\IBM\TPC
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This directory contains the version.txt file which displays the version of TivoliStorage Productivity Center that is installed.
This is an example of the information in version.txt:TPC V4.2.1 Build TPC_4.2.1.0.56 20100908
132 IBM System Storage Productivity Center: User's Guide
Verifying the version of System Storage Productivity CenterYou can check the version of IBM System Storage Productivity Center (SSPC) sothat if you encounter a problem and must contact the IBM Support Center, youcan identify the version that you are using.
To verify the version of SSPC that is installed, go to the following directory:C:\sspc
This directory contains the version.txt file which displays the version of SSPC thatis installed.
The following text is an example of the information in version.txt:SSPC V1.5 Build 20100910
Verifying the version of DS Storage ManagerWhen you encounter a problem and must contact the IBM Support Center, one ofthe items you must identify is the version of the product.
The IBM DS Storage Manager is the graphical user interface (GUI) for the IBMSystem Storage DS3000, IBM System Storage DS4000, and IBM System StorageDS5000. To verify the version of DS Storage Manager that is installed, from theIBM System Storage Productivity Center (SSPC) desktop, click Start > ControlPanel > Programs and Features. The version of DS Storage Manager is shown inthe list of programs.
Running the Java Web Start version of DS Storage Manager 10.70 onAIX
IBM System Storage DS Storage Manager Version 10.70 supports the Full DiskEncryption (FDE) drive and the Self-Encrypting Drive (SED). To manage thefunctions of these drives, the DS Storage Manager uses a method of encryptionthat conforms to the Advanced Encryption Standard (AES). This method is notincluded in IBM Java Version 6 that is provided with IBM System StorageProductivity Center.
If you use FDE or SED drives, you must do one of the following tasks:v Download and install the latest release of IBM Java Version 6 before you install
the Java Web Start version of DS Storage Manager. To download the latestrelease of IBM Java Version 6, use these sources:
For AIXGo to http://www.ibm.com/developerworks/java/jdk/aix/service.html.
For LinuxGo to https://www.ibm.com/developerworks/java/jdk/linux/download.html.
For WindowsUse Java 6 from Oracle
v Use the full, separately installed DS Storage Manager, which includes theversion of Java software that can be used with the AES.
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134 IBM System Storage Productivity Center: User's Guide
Chapter 11. Upgrading the features of IBM System StorageProductivity Center
This section provides information on how to upgrade the hardware and licensesfor IBM System Storage Productivity Center.
You can upgrade the features of the following components:v Add an IBM Tivoli Storage Productivity Center license key. See “Adding an
installation license.”v Upgrade Tivoli Storage Productivity Center. See “Upgrading Tivoli Storage
Productivity Center” on page 136.v Upgrade the IBM System Storage DS8000 GUI. See “Upgrading DS8000 Storage
Manager” on page 141.v Upgrade IBM Tivoli Storage Productivity Center for Replication. See “Upgrading
Tivoli Storage Productivity Center for Replication” on page 141.v Upgrade DSCIMCLI. See “Upgrading the DSCIMCLI” on page 142.v Upgrade the IBM DS Storage Manager. See “Upgrading the DS Storage
Manager” on page 142.
Adding an installation licenseIf you have installed a package on your system, for example, IBM Tivoli StorageProductivity Center Basic Edition, and want to add another package to yoursystem (for example, IBM Tivoli Storage Productivity Center Standard Edition), allyou have to do is add the installation license on your system. This topic providesinformation on how to add the installation license.
To check the type of license you have, look for .SYS2 files in the installationdirectory:
TPCBE0402.SYS2Indicates you have a Tivoli Storage Productivity Center Basic Editionlicense.
TPCSE0402.SYS2Indicates you have a IBM Tivoli Storage Productivity Center StandardEdition license.
TPCDATA0402.SYS2Indicates you have a IBM Tivoli Storage Productivity Center for Datalicense.
TPCDISK0402.SYS2Indicates you have a IBM Tivoli Storage Productivity Center for Disklicense.
For example, if you want to add the IBM Tivoli Storage Productivity CenterStandard Edition package to your system, complete the following steps:1. Start the Tivoli Storage Productivity Center installation program from the
DVD or image for the license you want to add.2. The Select a language panel is displayed. Select a language from the list box
and click OK. This is the language used to install the license.
© Copyright IBM Corp. 2007, 2010 135
3. The Software License Agreement panel is displayed. Read the terms of thelicense agreement. If you agree with the terms of the license agreement, selectI accept the terms of the license agreement. Click Next.
4. The Select the type of installation panel is displayed. Select InstallationLicenses. Click Next.
5. The Database administrator information panel is displayed. Enter the databaseadministrator user ID and password. Click Next.
6. The Existing database schema information panel is displayed. Enter theinformation for where the database is located. Click Next.
7. The successfully installed panel is displayed. Click Finish.8. Stop the Tivoli Storage Productivity Center GUI.9. Stop the Device server and Data Server.
10. Start the Data Server and the Device server.11. Start the Tivoli Storage Productivity Center GUI.
Upgrading Tivoli Storage Productivity CenterThis topic provides information about how to upgrade IBM Tivoli StorageProductivity Center.
When you upgrade IBM Tivoli Storage Productivity Center Version 4.0 or later,IBM Tivoli Storage Productivity Center for Replication also is upgradedautomatically.
To upgrade Tivoli Storage Productivity Center, follow these general steps.
Important: When you upgrade Tivoli Storage Productivity Center 4.2.1 to a releaseor patch, the DS Storage Manager code is removed from the C:\ProgramFiles\IBM\TPC\device\apps\was\profiles\deviceserver\InstalledApps\DefaultNode\SMLiCJNLPGen.ear directory. After you upgrade Tivoli StorageProductivity Center, reinstall DS Storage Manager so that the launch-in-contextfeature of IBM System Storage DS4000 can function properly. To reinstall theapplication, use the DS Storage Manager CDs that were provided with SSPC.1. Download the latest Tivoli Storage Productivity Center 4.2.1 interim fix. To do
so, go to http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Storage_Productivity_Center_Basic_Edition. If you are logginginto this support site for the first time, follow the instructions to enter theproduct information in the Support & downloads quick start window. TheSupport overview window opens. Click Downloads. From the Featureddownload links pane, click View all download links and select the latestinterim fix.
2. Before continuing this procedure, perform the following steps to change theconfiguration of the Tivoli Integrated Portal so that it has the SSPC computername that you want and not the SSPC computer name that was assigned byIBM Manufacturing.a. Open a command prompt window and change the directory to C:\Program
Files\IBM\tivoli\tip\bin.b. Type wsadmin -lang jython -c AdminControl.stopServer('server1') and
press Enter.c. Type tipChangeHostName -h hostname, where hostname is the computer
name of the SSPC server. Press Enter.
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d. Verify that the Tivoli Integrated Portal has stopped by opening C:\ProgramFiles\IBM\tivoli\tip\profiles\TIPProfile\logs\server1\server1.pid. IfTivoli Integrated Portal is stopped, the file does not exist. If the file exists,it contains the process ID of Tivoli Integrated Portal which you can use inthe Task Manager to stop Tivoli Integrated Portal.
e. Restart the SSPC server.3. Go to the directory to which you downloaded the latest Tivoli Storage
Productivity Center 4.2.1 interim fix, and double-click the Setup file.4. From the list in the Installer window, click the language that you want and
click OK.5. Accept the terms of the license agreement and click Next.6. Select Typical installation and click Next.7. The User ID and password, and server and agent information window opens.
If you changed the DB2 administrative password, enter the changed passwordhere. Otherwise, accept the defaults and click Next.
8. When you upgrade from Tivoli Storage Productivity Center 4.1.1 or earlier toTivoli Storage Productivity Center 4.2.1, the Storage Subsystem CredentialMigration Tool page is displayed.Beginning with Tivoli Storage Productivity Center Release 4.2, Tivoli StorageProductivity Center no longer uses CIM agents to communicate with IBMSystem Storage DS8000 and the IBM System Storage SAN Volume Controller.Instead, DS8000 uses the enterprise storage server network interface (ESSNI)and SAN Volume Controller uses the SAN Volume Controller command-lineinterface (CLI). As a result, when upgrading to Tivoli Storage ProductivityCenter you must update your storage system credentials to ESSNI or the SANVolume Controller CLI. ESSNI and the SAN Volume Controller CLI are alsoknown as Tivoli Storage Productivity Center native interfaces.
Tip: You can update your credentials during or after you upgrade TivoliStorage Productivity Center.To update your credentials, perform one of the following actions:v If you want to update your credentials now, click Next and go to step 9.v If you want to update your credentials later, clear the Run Storage
Subsystem Credential Migration Tool check box, then click Next to go tostep 9. When you are ready to update your credentials, go to “Updatingstorage system credentials” on page 138.
9. The Summary Information window opens. Review the information in thewindow and click Install.v If, in step 8, you chose to update your credentials now, go to step 10.v If, in step 8, you chose to update your credentials later, the program
upgrades Tivoli Storage Productivity Center. No further action is required.10. The User Credentials Migration Tool panel is prefilled with the IP addresses of
the devices that are currently configured to Tivoli Storage Productivity Center.Click Update All, then click Finish.
11. In the Confirmation window, click Yes. The program upgrades Tivoli StorageProductivity Center.
For more information about upgrading Tivoli Storage Productivity Center, go tohttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click TivoliStorage Productivity Center > Upgrading.
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Updating storage system credentialsIf you have IBM System Storage DS8000, IBM System Storage SAN VolumeController or IBM Storwize V7000, you must upgrade your storage systemcredentials before you can use IBM Tivoli Storage Productivity Center 4.2 or later.
You can update your storage system credentials before, during, or after youupgrade Tivoli Storage Productivity Center.
To enter the storage system credentials, follow these steps:1. Start the Tivoli Storage Productivity Center migration tool to enter storage
system credentials. You can start the migration tool in one of the followingways:v Use the migration tool on the Tivoli Storage Productivity Center DVD or
download the migration tool: MigrateUserInfo.bat (for Windows) orMigrateUserInfo.sh (for UNIX or Linux). Run the migration tool from thedirectory UserMigrationTool.
v Run the Tivoli Storage Productivity Center upgrade installation program.When Tivoli Storage Productivity Center detects that you have a DS8000,SAN Volume Controller, or Storwize V7000 storage system, you can run themigration tool.
v After upgrading Tivoli Storage Productivity Center, open the GUI. In thenavigation tree, expand Administrative Services > Configuration > UpdateStorage Subsystem Credentials. This node is visible only when TivoliStorage Productivity Center detects that you have a DS8000, SAN VolumeController, or Storwize V7000 storage system
2. The Update Storage Subsystem Credentials panel is displayed (see Figure 33).
Top tableAll DS8000 storage systems are displayed if Tivoli Storage ProductivityCenter can use the existing CIM agent user ID and password to connectto the Hardware Management Console (HMC). If you want to use theexisting credentials, click Update or Update All (if you have more than
Figure 33. Update Storage Subsystem Credentials panel
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one DS8000). Tivoli Storage Productivity Center updates the credentialsand removes the DS8000 from the table.
Bottom tableAll SAN Volume Controller or Storwize V7000 storage systems aredisplayed in this table. All other DS8000 storage systems are displayedin this table if they are not listed in the top table. All SAN VolumeController or Storwize V7000 storage systems must have their storagesystem credentials migrated manually.
3. To manually update the credentials for the DS8000, select a DS8000 and clickUpdate. In the Update Subsystem Credentials panel, enter the followinginformation:
UsernameEnter the user ID for the DS8000 Element Manager.
PasswordEnter the password for the user name.
HMC2 Address (Optional)You can enter a second HMC address.
4. Click Save. The DS8000 is removed from the table after you update thecredentials.
5. If you want to update the credentials for SAN Volume Controller or StorwizeV7000, select a storage system and click Update. The Update SubsystemCredentials panel is displayed. Enter the following information:
SVC VersionEnter the version of the SAN Volume Controller or Storwize V7000storage system that you want to configure.
IP AddressEnter the IP address or host name of the SAN Volume Controller orStorwize V7000.
Tip: If the SAN Volume Controller or Storwize V7000 has only an IPv4address, the IP address cannot be edited (it is a label). If the SANVolume Controller or Storwize V7000 has IPv4 and IPv6 addresses,select an IPv6 or IPv4 address from the list.
Select KeySelect one of the following actions for the Secure Shell (SSH) key:v Use existing upload key: This selection is the default. If you select
this action, the Admin Username and Admin Password fields areoptional.
v Upload new key: If you select this action, the Admin Username andAdmin Password fields are required. Public key content is extractedfrom the private key that is provided in the Private SSH Key fieldand is uploaded to SAN Volume Controller or Storwize V7000.
Admin UsernameIf you selected Upload new key in the Select Key list, enter the nameof a user who has the administrator role for the SAN VolumeController or Storwize V7000 cluster that contains the device:v For SAN Volume Controller Version 5.0 and later, the default value
for the Admin Username field is superuser.v For SAN Volume Controller Version 4.0, the default value for the
Admin Username field is admin.
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If you selected Use existing upload key, the Admin Username field isoptional.
Admin PasswordEnter the password for the user that you entered in the AdminUsername field.
Tip: For SAN Volume Controller, the Admin Password is randomlygenerated when SAN Volume Controller is installed. It is the samepassword you use to log on to the SAN Volume Controllermanagement GUI.
For Storwize V7000, the Admin Password is passw0rd.
UsernameEnter the name of an authorized user of the device. This field is activeif you selected Upload new key in the Select Key list, and entered theuser name and password of an administrator in the Admin Usernameand Admin Password fields.
Restriction: The Username field applies to SAN Volume ControllerVersion 5.0 and later; it does not apply to SAN Volume ControllerVersion 4.0.
Private SSH KeyBy default, the private key file includes a file path of${device.conf}\tpc_svc.pem, which represents the Tivoli StorageProductivity Center default key file tpc_svc.pem. The tpc_svc.pem keyfile is in the conf directory where the Device server is installed. If youwant to use your own key, the key file must exist on the system whereyou run the Tivoli Storage Productivity Center user interface. The keyis uploaded to the Tivoli Storage Productivity Center server system.Use the Browse button to identify a new key.
The private SSH key must be in OpenSSH format or in PuTTY (.ppk)format that is not protected by a password. You can convert a PuTTY.ppk key that is protected by a password to OpenSSH key format byusing the PuTTYgen utility. In previous versions of IBM System StorageProductivity Center (SSPC), the PuTTY utility was preinstalled on theSSPC server. Convert a PuTTY .ppk key that is protected by a passwordto OpenSSH key format by using the following steps:a. Download and start the PuTTYgen utility. You can download
PuTTY from http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html.
b. Load the PuTTY .ppk file from the File menu and select Loadprivate key.
c. After loading, from the menu bar, select Conversion and selectExport OpenSSH key conversion.
This action saves the key in OpenSSH format.
Important: If you upload a new key for the existing user name usingTivoli Storage Productivity Center, that new key overrides the existingkey. If you have another application using that SAN Volume Controlleror Storwize V7000 user name (for example Tivoli Storage ProductivityCenter for Replication), the application cannot log into SAN VolumeController or Storwize V7000 because the key associated with the username is overwritten.
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If this situation occurs, create a user name specifically for Tivoli StorageProductivity Center or Tivoli Storage Productivity Center forReplication on the SAN Volume Controller or Storwize V7000 cluster.Add the SAN Volume Controller or Storwize V7000 cluster to TivoliStorage Productivity Center for Replication by using the new username and password. Alternatively, you can change the user name andpassword while in the disconnected state.
Passphrase (Optional)Enter the passphrase for the SSH key pair. The passphrase protectsyour private SSH key file. If you do not have a passphrase, leave thisfield blank.
6. Click Save. The SAN Volume Controller or Storwize V7000 is removed from thetable after you update the credentials.
Upgrading DS8000 Storage ManagerAn IBM service representative is responsible for upgrading IBM System StorageDS8000 Storage Manager, which is the graphical user interface (GUI) for IBMSystem Storage DS8000.
For information about upgrading DS8000 Storage Manager, go tohttp://publib.boulder.ibm.com/infocenter/dsichelp/ds8000ic/index.jsp. Search forUpgrading the interfaces.
Upgrading Tivoli Storage Productivity Center for ReplicationWhen you upgrade IBM Tivoli Storage Productivity Center Version 4.0 or later,IBM Tivoli Storage Productivity Center for Replication also is upgradedautomatically.
To upgrade Tivoli Storage Productivity Center for Replication, see “UpgradingTivoli Storage Productivity Center” on page 136.
Upgrading to the Two Site or Three Site Business Continuitylicense
For functionality greater than FlashCopy replication, you can upgrade your IBMTivoli Storage Productivity Center for Replication license.
Options include purchasing and accepting the license for:v IBM Tivoli Storage Productivity Center for Replication Two Site Business
Continuityv IBM Tivoli Storage Productivity Center for Replication Three Site Business
Continuityv 60-day try-and-buy version of IBM Tivoli Storage Productivity Center for
Replication Two Site Business Continuity
The process for accepting the Two Site or Three Site Business Continuity licensecopies a new license file into the license directory. The CD or CD image for thelicense contains the setup file and the new license file.
Follow these steps:1. Accept the license for Two Site or Three Site Business Continuity. Begin the
installation by double-clicking the setup file:
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installation_directory\setupwin32.exe
2. On the Welcome page, click Next.3. Review the license agreement. If you agree with the license agreement, click I
accept the terms of the license agreement.4. InstallShield checks whether the operating system is appropriate for the
product installation and displays the results. Click Next.5. Confirm the location where Tivoli Storage Productivity Center for Replication is
installed by accepting the default location.6. InstallShield displays a summary window that allows you to change any
information that you entered. After you confirm your information, click Installto copy the new license file onto your system.
7. After a successful installation, a summary of the information is displayed. Tocomplete the installation, click Finish.
Upgrading the DSCIMCLIIf you have an older version of SSPC, you can upgrade the DSCIMCLI to thecurrent level.
To upgrade the DS CIM agent management commands (DSCIMCLI), go to thewebsite for IBM CIM Agent for DS Open API 5.5 at http://www-01.ibm.com/support/docview.wss?rs=1118&context=STC4NKB&dc=D400&uid=ssg1S4000879&loc=en_US&cs=utf-8&lang=en. Download the DSCIMCLI .zip file for 5.5 andreadme file for Windows. The readme file provides additional information aboutdownloading and installing the DSCIMCLI.
Follow these steps to upgrade the DSCIMCLI:1. Delete all files in the DSCIMCLI folder. The default directory and folder are:
C:\Program Files\IBM\DSCIMCLI
2. Extract the DSCIMCLI .zip file into the DSCIMCLI folder.
Note: If you extract the DSCIMCLI .zip file into a different directory, update theDSAGENT_HOME environment variable to point to the new directory.
Upgrading the DS Storage ManagerUse this information to upgrade IBM System Storage DS Storage Manager.
Follow these steps:1. From the IBM System Storage Productivity Center (SSPC) desktop, click SSPC
Support Links > IBM Tivoli Storage Productivity Center.2. Select the Product family: Disk systems.3. Select the Product: DS3000, DS4000, or DS50004. Under Support & Downloads, scroll down and click Storage Manager.5. Select the code to download.
142 IBM System Storage Productivity Center: User's Guide
Chapter 12. Backing up and recovering the SSPC system
The Windows Server Backup feature provides a basic backup and recoverysolution for computers running the Windows Server 2008 R2 Standard operatingsystem. SSPC provides a procedure that allows you to recover your system in theevent of a system failure.
Backing up the SSPC systemYou can use the Windows Server Backup feature to protect your operating system,volumes, files, and application data. Backups can be saved to shared folders on anetwork drive or to DVDs. They can be scheduled to run automatically ormanually.
You can create a backup using the Backup Schedule Wizard to enable backups torun on a regular schedule or you can use the Backup Once Wizard to run aone-time backup. You can access both of these wizards from the Windows ServerBackup Microsoft Management Console (MMC). You can also create regular orone-time backups using the Wbadmin command.
When backing up your system, use the Full server (all volumes) option. Do not usethe Custom option. The Full server option backs up all volumes, including all files,data, applications, and the system state.
To use Windows Server Backup, you must be a member of the Windows BackupOperators or Administrators group, or you must have been delegated theappropriate authority. (The Administrator user ID that is included with SSPC is amember of the Administrators group and has the appropriate authority to performbackups.) If you want to use an SSPC user ID other than the Administrator user IDto create and recover a backup image, see the instructions in “Enabling anon-Administrator user ID to create a backup image” on page 97. Changing theproperties of a non-Administrator user ID so that it is authorized to recover abackup image is a task that can be performed only by a member of the WindowsAdministrators group. For complete information, see Windows Help and Supportby clicking Start > Help and Support. Search add a user account to a group.
Tip: Record the password that you use to backup SSPC. If you must recover SSPCimage you must use the password that you recorded at the time that you backedup the SSPC image. Otherwise, you will not be able to log on to Windows, oraccess IBM Tivoli Storage Productivity Center or IBM DB2.
For complete information about backing up your SSPC system, go tohttp://technet.microsoft.com/en-us/library/cc753528.aspx. This Web site includesinformation about the following tasks:v Configuring automatic backupsv Modifying an automatic backup schedulev Performing a manual backupv Using multiple disks to store backupsv Creating a backup of the system state using a command line
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Recovering the SSPC systemThe method of recovering the SSPC system varies, depending on the number ofhard-disk drives that failed and whether you backed up each drive.
If both of the hard-disk drives in the SSPC server failed, you must use the LSIConfiguration Utility Program to recover files. The LSI Configuration UtilityProgram is firmware that is preinstalled on the SSPC server that can createredundancy for the files on the 2805-MC5 hard-disk drives. You are not required tomanually set up the LSI Configuration Utility Program if only one hard drive fails.If one drive fails, the LSI Configuration Utility Program automatically identifies thenew hard drive and copies the files from the failed drive to the redundant drive.The copying begins when the Microsoft Windows Server 2008 R2 Standardoperating system starts, and runs in the background until the copy operation iscomplete.
You must manually set up the LSI Configuration Utility Program if one of thefollowing conditions exists:v Both hard drives have been completely formattedv Both hard drives have been replacedv The LSI Configuration Utility Program was removed from the SSPC server
To recover the SSPC system:1. Determine whether you must manually set up the LSI Configuration Utility
Program:v If you must set up the program, perform the steps in “Manually setting up
the LSI MegaRAID SAS-MFI BIOS Utility” and go to step 2.v If you do not have to set up the program, go to step 2.
2. Select and perform one of the following recovery procedures:v If you backed up your SSPC system and want to recover it from a shared
folder on a network drive, see “Recovering the backup image from a sharedfolder on a network drive” on page 146.
v If you backed up your SSPC system and want to recover it from DVDs, see“Recovering the backup image from DVDs” on page 148.
v If you did not back up your SSPC system, see “Recovering the SSPC image ifyou did not back it up” on page 149.
Manually setting up the LSI MegaRAID SAS-MFI BIOS UtilityIf both of the hard drives in IBM System Storage Productivity Center (SSPC)2805-MC5 have been completely formatted or replaced, or if the LSI MegaRAIDSAS-MFI BIOS Utility was removed from the SSPC server, you must manually setup the LSI MegaRAID SAS-MFI BIOS Utility.
The LSI MegaRAID SAS-MFI BIOS Utility supports the SSPC server's redundantarray of independent disks (RAID). By using the LSI MegaRAID SAS-MFI BIOSUtility, the server can create redundancy for the files on its 2805-MC5 hard-diskdrives so that if one disk drive fails, the data can be read or regenerated from theother disk drive in the array.
To manually set up the LSI MegaRAID SAS-MFI BIOS Utility, perform thefollowing steps:1. Ensure that a keyboard, video, and mouse (KVM) unit is securely connected
to the SSPC server.
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2. Restart the server using the following steps:a. From the SSPC desktop, click Start.b. Click the right arrow icon and from the list click Restart. The Shut Down
Windows window is displayed.c. In the Shutdown Event tracker box, from Options select Operation
system: Reconfiguration (Planned) and click OK. The IBM System x®
Server Firmware window is displayed while Windows restarts.d. If the server does not respond (for example, if the mouse cursor does not
move), press the power-control button to turn off the server. Wait twominutes and push the power-control button again to restart the server.
3. Press Ctrl + H to start the LSI MegaRAID SAS-MFI BIOS Utility. The AdapterSelection window is displayed.
4. Click Start. The MegaRAID BIOS Config Utility Virtual Configuration windowis displayed.
5. In the left navigation panel, click Configuration Wizard.6. Click New Configuration and click Next. The following message is displayed:
This is a Destructive Operation!Original configuration and data will be lostSelect YES, if desired so.
7. Click Yes.8. From the Select Configuration Method window, perform the following steps:
a. Click Automatic Configuration.b. In the Redundancy field, click Redundancy when possible from the list.c. Click Next.
9. In the Configuration Preview window. click Accept. The following message isdisplayed: Save this Configuration?
10. Click Yes. The following message is displayed:All data on the new Virtual Drives will be lost.Want to Initialize?
11. Click Yes. The window quickly loads twice.12. Click Slow Initialize, and click Go. The following message is displayed:
All data on the new Virtual Drives will be lost.Want to Proceed with Initialization?
13. Click Yes. A progress window displays the percentage of the initialization.14. When the initialization is complete, click Back. The setup of the LSI
MegaRAID SAS-MFI BIOS Utility is successful if the text in the Drives pane issimilar to the following:Backplane: (252), Slot:0, SAS, HDD, 278.464 GB, OnlineBackplane: (252), Slot:1, SAS, HDD, 278.464 GB, Online
15. Click Exit.16. At Exit Application, click Yes.17. After you perform step 16, the interface does not present an interactive screen.
Perform the following steps:a. Press Ctrl + Alt + Delete on the keyboard to restart the server.b. When the IBM System x Server Firmware window is displayed (and as
the server restarts), insert the Microsoft Windows Server 2008 R2 RecoveryCD (the 64-bit version) into the DVD drive of the SSPC server.
Windows loads files. After approximately 5 minutes, the System ImageRecovery window opens.
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18. Continue by performing one of the following types of recovery:v If you previously backed up your system and you want to recover the
image from a shared folder on a network drive, go to step 4 on page 147 in“Recovering the backup image from a shared folder on a network drive.”
v If you previously backed up your system and you want to recover theimage from DVDs, go to step 4 on page 149 in “Recovering the backupimage from DVDs” on page 148.
v If you did not back up your system and you want to recover the image, goto step 7 on page 150 in “Recovering the SSPC image if you did not back itup” on page 149.
Recovering the SSPC system if you backed it upThis topic explains methods of recovering your backed up SSPC image.
If your SSPC system does not start and you previously backed it up by using theWindows Server Backup feature, you can use the Microsoft Windows Server 2008R2 Recovery CD (that comes with the SSPC) and your backup DVDs to recover theimage. You can also recover the backup image from a shared folder on a networkdrive. The backup image that you created with Windows Server Backup canrestore the operating system state, volumes, application data, backup catalog, andlocal files and folders. To recover the SSPC image, you must have backed it uppreviously by using the Full server (all volumes) option.
Requirement: To recover data using Windows Server Backup, you must be amember of the Windows Backup Operators or Administrators group, or you musthave been delegated with the appropriate authority. The SSPC Administrator userID is a member of the Administrators group and has the appropriate authority toperform recoveries. If you have created an additional SSPC user ID and you wantto perform the recovery by using this ID, see “Enabling a non-Administrator userID to create a backup image” on page 97.
To obtain complete information about recovering the system, go tohttp://technet.microsoft.com/en-us/library/cc753920.aspx. This Web site includesadditional information about recovering your server image by using specific tools.
The topics that follow describe how to recover the backup image from a sharedfolder on a network drive and from DVDs.
Recovering the backup image from a shared folder on a networkdriveYou might need to recover the backed up SSPC system image from a shared folderon a network drive.
To restore your SSPC system image from a shared folder on a network drive, usethe procedure in this section. Before you start, assemble the following materialsand ensure that the SSPC server is connected to a keyboard, video, and mouse(KVM) unit:v The password that you used when you backed up the SSPC image. To recover
the image, you must use this password. Otherwise, you will not be able to logon to Windows, or access IBM Tivoli Storage Productivity Center or IBM DB2.
v Microsoft Windows Server 2008 R2 Recovery CD (use the 64-bit version thatcomes with your SSPC server)
v Administrator user ID and password for the device on which the shared folderresides
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v IP and DNS addresses for the device on which the shared folder residesv Directory location of the shared folder
Perform the following steps:1. If required, turn off the server by clicking Start > arrow next to Log Off >
Shut Down or by pressing the power-control button on the right front of theserver until the LED starts blinking. (See Figure 34).
2. Turn on the SSPC server by pressing the power-control button at the front ofthe server.
3. When the IBM System x Server Firmware window is displayed, insert theMicrosoft Windows Server 2008 R2 Recovery CD (the 64-bit version) into theDVD drive of the SSPC server.Windows loads files. When Press any key to boot from CD or DVD displays,press Enter.
4. Select a language and a keyboard layout, and click Next.5. Select the operating system to repair. Click Next.6. At Choose a recovery tool, perform one of the following steps:
v If the SSPC server is in a Dynamic Host Configuration Protocol (DHCP)environment, Windows connects to your network drive. Go to step 7 onpage 148.
v If the SSPC server is not in a DHCP environment, perform the followingsteps to connect to your network drive:
a. Click Command Prompt.b. Change the directory by typing cd \sources\recovery\tools and press
Enter.c. To determine whether the SSPC is connected to the network, type
wpeinit and press Enter.d. To initialize the network, type ipconfig and press Enter.e. To set the static IP address, type: setipconfig x network portip
addrsubnet maskgatewayDNS server (where x is the number of thenetwork port with the address of the network port, IP address, subnetmask address, gateway address and DNS server address of the networkdrive) and press Enter. Wait for the Ethernet adapter Local AreaConnection information to display.
Figure 34. Front view of the SSPC 2805-MC5
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f. Click the X in the top right to close the command prompt window. TheSSPC server connects to the network drive and returns to the Choose arecovery tool window.
7. Click Windows System Image Recovery.8. When you see the following message: A valid system image location could
not be found. Windows cannot find a system image on this computer.Attach the backup hard disk or insert the final DVD from a backup setand click Retry. Alternatively, close this dialog for more options.,click Cancel.
9. At Select a System Image Backup, click Select a System Image and clickNext.
10. At Re-image your computer, click Advanced.11. Click Search for a system image on the network.12. At the message Are you sure you want to connect to the network?, click
Yes. The server connects to the network.13. In the Network Folder field, type the location of the shared folder on the
network drive and click OK. Refer to the example on the window for thecorrect format. Type only the root directory (and not any subdirectories) of thenetwork-attached drive.
14. Type the Administrator user ID and password, and click OK.15. At Select the location of the system image, click the system image that you
want to recover and click Next.16. Click the image that has the date and time that you want, and click Next.17. At Choose how to restore the system image, click Next.18. Click Finish. Windows presents the message Windows System Image Recovery
will format the disks you chose to restore, which will erase allexisting data.
19. Select the check box I confirm that I want to format the disks and restore thesystem image, and click OK. Windows begins restoring the image from theshared folder. The process takes several minutes. When the image is fullyrestored, the SSPC server automatically restarts and briefly displays a messagethat confirms the recovery.
Recovering the backup image from DVDsYou might need to recover the backed up SSPC system image from DVDs.
To restore the SSPC system image from DVDs, use the following procedure. Beforeyou start, assemble the following materials and ensure that the SSPC server isconnected to a keyboard, video, and mouse (KVM) unit:v The password that you used when you backed up the SSPC image. To recover
the image, you must use this password. Otherwise, you will not be able to logon to Windows, or access IBM Tivoli Storage Productivity Center or IBM DB2.
v Microsoft Windows Server 2008 R2 Recovery CD (use the 64-bit version thatcomes with your SSPC server)
v DVDs that contain your backup imagev A completed planning work sheet (see “Planning work sheet” on page 27)
Perform the following steps:1. If required, turn off the server by clicking Start > arrow next to Log Off >
Shut Down or by pressing the power-control button on the right front of theserver until the LED starts blinking. (See Figure 35 on page 149).
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2. Turn on the SSPC server by pressing the power-control button at the front ofthe server.
3. When the IBM System x Server Firmware window is displayed, insert theWindows 2008 R2 Recovery CD (the 64-bit version) into the DVD drive of theSSPC server.Windows loads files. When Press any key to boot from CD or DVD displays,press Enter.
4. Select a language and a keyboard layout, and click Next.5. Select the operating system to repair. Click Next.6. At Choose a recovery tool, click Windows System Image Recovery. Windows
presents the message: A valid system image location could not be found.Windows cannot find a system image on this computer. Attach the backuphard disk or insert the final DVD from a backup set and click Retry.Alternatively, close this dialog for more options..
7. Insert the last DVD from your backup group into the external drive and clickRetry. Windows scans for backup disks.
8. At Select a System Image Backup, click Use the latest available systemimage (recommended) and click Next.
9. At Choose how to restore the system image, click Next.10. Click Finish. Windows presents the message: Windows System Image Recovery
will erase all data on the disks you chose to restore.
11. Select the check box I confirm that I want to erase all existing data andrestore the system image, and click OK. The message The disk is not therequested disk displays, along with the name of a disk.
12. Remove the disk that is currently in the external drive and insert the diskthat is named in the message. Click OK. Windows continues the recovery.
13. If prompted, insert any remaining disks from your backup group. When theimage is fully restored, the SSPC server automatically restarts and brieflydisplays a message that confirms the recovery.
Recovering the SSPC image if you did not back it upYou might need to recover the SSPC system if you did not back it up with theWindows Server Backup feature.
If you need to recover the SSPC system but you did not back it up, use theMicrosoft Windows Server 2008 R2 Recovery CD and the two SSPC RecoveryImage DVDs to restore the SSPC to its factory image. The recovery CD and theimage DVDs come with the SSPC server.
Figure 35. Front view of the SSPC 2805-MC5
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Perform the following steps:1. If required, turn off the server by clicking Start > arrow next to Log Off >
Shut Down or by pressing the power-control button on the right front of theserver until the LED starts blinking. (See Figure 36).
2. Turn on the SSPC server by pressing the power-control button at the front ofthe server.
3. When the IBM System x Server Firmware window opens, insert the Windows2008 R2 Recovery CD (the 64-bit version) into the DVD drive of the SSPCserver.
4. At the BIOS screen, select F12 <select boot device> by pressing F12.5. Use the down arrow key ↓ to select CD/DVD ROM, then press Enter.6. At the prompt Press any key to boot from CD or DVD, press Enter.7. Select a language and a keyboard layout. Click Next.8. After approximately 5 minutes, the System Recovery Options window opens.
Select Windows Server 2008 R2 if it is not already selected. Click Next.9. At Choose a recovery tool, click Command Prompt to open a command
prompt window.10. Change the directory by typing cd \sources\recovery\tools and press Enter.11. At the command prompt, type Restoresspc and press Enter. This command is
not case-sensitive.12. When prompted with All data on non-removable disk will be lost.
Proceed with Restore (Y/N)?, type Y and press Enter.13. When prompted, remove the Windows 2008 R2 Recovery CD from the SSPC
server and insert the SSPC Recovery Image DVD Part 1.14. At the prompt Please insert the SSPC recovery DVD 1 and enter the
location of recovery DVD <d:>?, type x: (where x is the letter of your DVDdrive) and press Enter. The process of recovering the image begins and mighttake more than 10 minutes.
15. At the prompt Please insert the SSPC recovery DVD 2 and enter thelocation of the recovery DVD <d:>?, insert the SSPC Recovery Image DVDPart 2 into the server. Type x: (where x is the letter of your DVD drive) andpress Enter. The process of recovering the image continues and might takemore than 10 minutes.When the recovery is completed and the image is fully restored, the messageSuccessfully applied image is displayed.
16. Press any key to continue.
Figure 36. Front view of the SSPC 2805-MC5
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17. Close the command prompt window.18. At the prompt Choose a recovery tool, remove SSPC Recovery Image DVD
Part 2 and click Restart. The IBM System x Server Firmware window openswhen the server restarts.The following messages are displayed:Boot Fail. Floppy DiskBoot Fail. Floppy DiskBoot Fail. Windows Boot Manager
Ignore these messages; they are displayed whenever the server starts orrestarts and no disk is in the DVD drive. The server continues to start. Thisprocess takes between five and ten minutes to complete. These screens willappear during the start process:Setup is Starting ServicesSetup is Installing Devices (%)Setup is applying system settingsSetup will continue after restarting your computer.Setup is preparing your computer for first use.
When the Set Up Windows window opens, go to the Read This First: Installingthe IBM System Storage Productivity Center flyer (this publication comes withthe SSPC server) or the IBM System Storage Productivity Center Version 1, Release5 User's Guide. The flyer or User's Guide provides directions on configuringthe computer and network settings. Also, the Planning worksheet provides thespecific information (product keys, passwords, IP addresses, etc.) of the initialserver configuration and is invaluable in completing all remaining steps forsetting up the SSPC server.
Backing up the Tivoli Storage Productivity Center database
IBM Tivoli Storage Productivity Center uses circular logs for the DB2 database.Therefore, only an offline database backup is supported. When an offline databasebackup is performed, the database connections are terminated. Therefore, the TivoliStorage Productivity Center servers need to be stopped and then restarted.1. Close the Tivoli Storage Productivity Center GUI.2. Stop the Tivoli Storage Productivity Center servers. Click Start > Control Panel
> Administrative Tools > Services. On the Services panel, stop these services:IBM WebSphere Application Server V6.1 - DeviceServerIBM Tivoli Storage Productivity Center - Data Server
3. Back up your database.a. Open the DB2 Control Center. Click Start > All Programs > IBM DB2 >
DB2COPY1 > General Administration Tools > Control Center.b. The Control Center View panel is displayed. Select Basic and click OK.c. In the Control Center navigation tree, click All Databases.d. Expand the All Databases node to see TPCDB. This is the Tivoli Storage
Productivity Center database. Highlight TPCDB and right-click on it. ClickBackup.
e. The Confirm the details of your database panel is displayed. Click Next.f. The Specify where to store your backup image panel is displayed. For Media
Type, enter File System. If you want to add a new folder, click Add.g. On the Path Browser - LOCALHOST panel, click the Create New Folder
icon. Enter the name of your new folder (for example, TPCbackup1). ClickOK.
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h. On the Specify where to store your backup image panel, you will see yournew folder listed (TPCbackup1). Click Finish. The database backup willrun.
i. When the database backup is completed, you will see a DB2 Messagewindow indicating that the database backup completed successfully.
j. Close the DB2 Message window.4. Restart the Tivoli Storage Productivity Center servers. Click Start > Control
Panel > Administrative Tools > Services. On the Services panel, start theseservices:IBM WebSphere Application Server V6.1 - DeviceServerIBM Tivoli Storage Productivity Center Data Server
Backing up and recovering Tivoli Storage Productivity Center forReplication
You can back up the entire IBM Tivoli Storage Productivity Center for Replicationdatabase. You can also back up copy sets in a specific session. You can then use thebackup files to restore a previous configuration or recover from a disaster.
For instructions about backing up and restoring the IBM Tivoli StorageProductivity Center for Replication database or copy sets, go to the IBM TivoliStorage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for Backing up and recovering IBMTivoli Storage Productivity Center for Replication configuration data.
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Chapter 13. Troubleshooting SSPC
This topic provides troubleshooting information for the IBM System StorageProductivity Center (SSPC).
For servicing or technical support, you will find a wide variety of sources availablefrom IBM to assist you. This topic contains information about where to go forinformation for IBM products, what to do if you experience a problem with yoursystem, and whom to call for service, if necessary.
The SSPC Support Links icon on the SSPC desktop provides a quick link to thesupport websites for the following products:v System Storage Productivity Centerv IBM Tivoli Storage Productivity Centerv IBM Tivoli Storage Productivity Center for Replicationv SAN Volume Controllerv DS8000
For specific System Storage Productivity Center troubleshooting topics, seeAppendix C, “Troubleshooting topics,” on page 177.
Subscribing to technical support websitesIt is a good practice to subscribe to IBM technical support websites to receiveinformation about important technical notes, flashes, and APAR information.
To subscribe to the technical support website for IBM Tivoli Storage ProductivityCenter, use these steps:1. Go to http://www.ibm.com/support/entry/portal/Overview/Software/
Tivoli/Tivoli_Storage_Productivity_Center_Basic_Edition. If you are logginginto this support site for the first time, follow the instructions to enter theproduct information in the Support & downloads quick start window. TheSupport overview window opens.
2. From the Notifications pane, click My Notifications.3. From the Sign in window, enter your IBM ID and password, and click Submit.4. From the My notifications window, click Subscribe > Tivoli.5. In the resulting window, click to select the check box beside Tivoli Storage
Productivity Center Basic Edition.6. Click Continue.7. In the resulting window, enter the appropriate information in the fields and
click Submit to create your subscription.
Support websitesThis topic provides information for the IBM System Storage Productivity Center.
If you encounter a problem, IBM has the following support websites to help youdetermine whether this is a new problem or an existing problem. These websitesalso have information about flashes, technical notes, troubleshooting tips, planningand installation information, and download pages for code updates.
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IBM DB2For information about DB2, go to http://www-947.ibm.com/support/entry/portal/Overview/Software/Information_Management/DB2_for_Linux,_UNIX_and_Windows.
IBM System Storage Productivity CenterFor information about System Storage Productivity Center, go tohttp://www.ibm.com/support/entry/portal/Overview/Hardware/System_Storage/Storage_software/Storage_infrastructure_management/System_Storage_Productivity_Center_(SSPC)/.
IBM Tivoli Storage Productivity CenterFor information about Tivoli Storage Productivity Center, go tohttp://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Storage_Productivity_Center_Basic_Edition. If you are logging intothis support site for the first time, follow the instructions to enter theproduct information in the Support & downloads quick start window. TheSupport overview window opens.
IBM Tivoli Storage Productivity Center for ReplicationFor information about IBM Tivoli Storage Productivity Center forReplication, go to http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Storage_Productivity_Center_Basic_Edition. If youare logging into this support site for the first time, follow the instructionsto enter the product information in the Support & downloads quick startwindow. The Support overview window opens.
IBM System Storage SAN Volume ControllerFor information about SAN Volume Controller, go to http://www.ibm.com/support/entry/portal/Overview/Hardware/System_Storage/Storage_software/Storage_virtualization/SAN_Volume_Controller_(2145)/.
IBM Storwize V7000For information about Storwize V7000, go to http://www.ibm.com/storage/support/storwize/v7000.
IBM System Storage DS8000 seriesFor System Storage DS8100, go to http://www-947.ibm.com/support/entry/portal/Troubleshooting/Hardware/System_Storage/Disk_systems/Enterprise_Storage_Servers/DS8100/
For System Storage DS8300, go to http://www-947.ibm.com/support/entry/portal/Troubleshooting/Hardware/System_Storage/Disk_systems/Enterprise_Storage_Servers/DS8300/
For System Storage DS8700, go to http://www.ibm.com/support/entry/portal/Hardware/System_Storage/Disk_systems/Enterprise_Storage_Servers/DS8700/
IBM System Storage DS3000, DS4000, or DS5000For information about DS3000, DS4000, or DS5000, go tohttp://www.ibm.com/support/entry/portal/.
LSI or Engenio SMI-S ProviderFor information about the LSI or Engenio SMI-S Provider, go tohttp://www.lsi.com/storage_home/products_home/external_raid/management_software/smis_provider/index.html.
DS CIM agentFor information about the DS CIM agent, go to http://www-947.ibm.com/
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support/entry/portal/Troubleshooting/Hardware/System_Storage/Storage_software/Other_software_products/CIM_Agent_for_DS_Open_(API)/.
IBM Support LineTo determine the IBM Support Line offerings in your country, go tohttp://www-03.ibm.com/services/supline/products/java2.html.
DocumentationUse these links to access troubleshooting documentation about IBM System StorageProductivity Center and related products.
IBM DB2Go to http://publib.boulder.ibm.com/infocenter/db2luw/v9/index.jsp.Click Troubleshooting and support.
IBM Tivoli Storage Productivity CenterGo to http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.Click IBM Tivoli Storage Productivity Center > Troubleshooting > IBMTivoli Storage Productivity Center.
IBM Tivoli Storage Productivity Center for ReplicationGo to http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.Click IBM Tivoli Storage Productivity Center > Troubleshooting > IBMTivoli Storage Productivity Center for Replication.
IBM System Storage SAN Volume ControllerFor information about SAN Volume Controller, go to http://publib.boulder.ibm.com/infocenter/svcic/v3r1m0/index.jsp. ClickTroubleshooting.
IBM Storwize V7000For information about Storwize V7000, go to http://publib.boulder.ibm.com/infocenter/storwize/ic/index.jsp. ClickTroubleshooting.
IBM System Storage DS8000
For information about the DS8000, go to http://publib.boulder.ibm.com/infocenter/dsichelp/ds8000ic/index.jsp. Click Troubleshooting.
From a browser, you can check the following:
VersionYou can confirm that the DS8000 Element Manager is available byentering:http://ip:port/DS8000/TokenManager?user=getVersion
The following information is displayed:v R3.0 - will return with the correct version string.v R2.4 - will return with a "NULL" string (this feature is not
supported in pre-release 3 versions).v If nothing is returned, the element manager is not accessible.
Login You can verify that the element manager is running and you areable to log in to the element manager. Enter the following URL:http://ip:port/DS8000/TokenManager?user=user_name&passwd=password
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For R3 and R2.4, a successful login results in the return of a uniqueJava UID string. A "NULL" login means that the login failed. Ifnothing is returned, the element manager is unavailable.
DS8000 Element Manager servletsThe DS8000 Element Manager servlets run within the Device serverweb container. To access the log file, go to this directory:TPC_install_dir\device\log\msgTPCDeviceServer.log
DS8000 Element Manager JavaServer PageTo access the log file for the DS8000 Element Manager JavaServerPage, go to this directory:TPC_install_dir\device\apps\was\profiles\deviceServer\installedApps\DefaultNode\DeviceServer.ear\DeviceServer.war
There also is a debugging console available. To access thedebugging console, a flag needs to be passed to Java whenlaunching the GUI. This flag is:var dfConfig = {isDebug: true, "dojoDebugMasterConsole"};
The flag causes Tivoli Storage Productivity Center to providedebug information to stdout.
Note: If you start Tivoli Storage Productivity Center by usingjavaw.exe (as is used by the default in the Windows shortcut), youdo not see output because javaw.exe hides the console window. Inthis case, change the shortcut to use java.exe.
IBM System Storage DS3000, DS4000, or DS5000For information about the DS3000, DS4000, or DS5000 servers, goto http://www.ibm.com/support/entry/portal/.
Before you callBefore you contact the IBM Support Center, review the problem determinationchecklist and refer to online support.
Before you call, ensure that you have taken these steps:v Check all cables to ensure that they are connected.v Check the power switches to ensure that the system and all optional devices are
turned on.v For an Ethernet connection, verify that both ends of the cable are connected to
appropriate devices.v For a fibre-channel connection, verify that the fibre-channel cable is connected
from the host bus adapter (HBA) to the target storage controller. To conductdiagnostic tests, see “Determining the state of the HBA and its ports” on page185.
v For a fibre-channel connection in which no storage area network (SAN) is used,verify that the HBA is connected to the storage controller. For a fibre-channelconnection in the HBA is connected to a controller through a SAN, verify theSAN connections.
v Verify that a connection exists between IBM Tivoli Storage Productivity Centerand IBM System Storage DS8000. To do so, from the left navigation pane of theTivoli Storage Productivity Center GUI, click Administrative Services > DataSources > Storage Subsystems. In the right pane or the resulting window, locateyour DS8000 storage system and its status under the Connection Status column.
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v Refer to the following troubleshooting information:– IBM System x3550 M3 Type 7944 Problem Determination and Service Guide. This
guide is available on the IBM System Storage Productivity Center DocumentationCD that comes with the SSPC server.
– “Support websites” on page 153 lists support websites that you can visit totroubleshoot IBM System Storage Productivity Center, Tivoli StorageProductivity Center, IBM Tivoli Storage Productivity Center for Replication,DS8000, IBM System Storage DS5000, IBM System Storage DS4000, IBMSystem Storage DS3000, IBM System Storage SAN Volume Controller, IBMStorwize V7000, and IBM DB2.
v For explanations of IBM Tivoli Storage Productivity Center or IBM Tivoli StorageProductivity Center for Replication error messages that occur when you use IBMSystem Storage Productivity Center (SSPC), go to the IBM System StorageProductivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for the number of the errormessage.To learn about the conditions that trigger alerts in Tivoli Storage ProductivityCenter or Tivoli Storage Productivity Center for Replication, go to theinformation center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for triggering conditions.
v Try to determine whether the problem is related to software or hardware. Forexample, for hardware, look for obvious signs of a hardware fault. Error lightson the front panel might indicate a failing hardware part. Error logs mightindicate whether a hardware failure has occurred. If you suspect a softwareproblem, see the documentation for the operating system or the softwareproduct.
v If the problem is a software-related problem, have these items ready:– Version, release, modification, and service level number or the product that is
causing a problem.– The communication protocol (for example, TCP/IP), version, and release
number you are using.– The activity you were doing when the problem occurred, listing the steps you
followed before the problem occurred.– The exact text of any error messages.– Collect relevant log files.
v Check for technical information, hints and tips, or submit a request forinformation by going to the SSPC Technical Support website athttp://www.ibm.com/support/entry/portal/Overview/Hardware/System_Storage/Storage_software/Storage_infrastructure_management/System_Storage_Productivity_Center_(SSPC)/.
You can also review the IBM Software Support Handbook, a guide to support servicesthat is available at http://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html.
Customer support for SSPCThe IBM System Storage Productivity Center (SSPC) combines an IBM MachineType 2805 server with preinstalled storage software that represents a point ofcentralized management for storage devices.
Remote support services are available for the individual products that arepreinstalled with SSPC. Warranty support for Machine Type 2805 is provided with
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the sale of the server. Hardware warranty terms are 1-year, 7x24, 4-hour responseIBM On-Site Service. To ensure continued IBM support, hardware maintenanceagreements are required after the warranty period expires. For IBM Tivoli StorageProductivity Center, and SAN Volume Controller (for one year at the initialpurchase), further software maintenance is provided with an entitled softwaresupport contract.
Optionally, IBM provides remote technical support for the Microsoft WindowsServer operating system software through the Windows/Linux Support Lineservice. This service is not sold with SSPC, but customers can purchase it througha business partner or IBM sales representative.
Included with the sale of an IBM storage device (for example, the DS StorageManager for DS8000) is licensed hardware-management software. Defect supportfor both the storage device and management software is included under theproduct warranty for those devices. Non-defect-related support issues require thepurchase of Storage Support Line service. This optional offering providesassistance with using, configuring, and resolving problems associated with themanaged storage device. Storage Support Line service is recommended for thestorage devices at the customer location. It is not sold with SSPC, and you canpurchase it through a business partner or IBM sales representative.
Depending on the type of technical issue, you can obtain support for elements ofthe SSPC bundle of products through hardware or software customer service. If theissue requires software support assistance, an IBM customer number for TivoliStorage Productivity Center, SAN Volume Controller, Support Line for WindowsOperating Systems, or Support Line for Storage is required.
For hardware issues, contact IBM Hardware Support with the type, model, andserial number of the product. For software issues, contact IBM Software Supportwith your IBM customer number and have your active support contract available.For other technical issues (for example, issues with a storage area network (SAN),disk, or host bus adapter), or to obtain assistance with an optional Support Linecontract for disk, tape, or SAN, go to http://www-03.ibm.com/services/supline/products/java2.html. To receive telephone support:v For customers in the United States, call 1-800-IBM-SERV (1-800-426-7378).v For customers outside the United States, call the support number for your
country, available at http://www.ibm.com/planetwide.
Contacting the IBM Support CenterContact the IBM Support Center for information and assistance with SystemStorage Productivity Center.
When you contact the IBM Support Center, be prepared to provide the followinginformation:v Unless you are sure that you have a hardware-specific issue, refer to the IBM
Tivoli Storage Productivity Center. Provide your Tivoli Storage ProductivityCenter product ID (PID) and customer ID to receive warranty or MaintenanceAgreement support. If the problem is not related to System Storage ProductivityCenter hardware or the Tivoli Storage Productivity Center, but is related toanother product (for example, the DS4000 system or the SAN VolumeController), contact the IBM Support Center for that product.
v For hardware-specific issues only, indicate that the server is Machine Type2805 and provide its serial number.
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Be prepared to provide identification information so that support personnel canreadily assist you. Customer identification information might also be needed toaccess online services available on the website. To contact the IBM Support Center:v For customers in the United States, call 1-800-IBM-SERV (1-800-426-7378).v For customers outside the United States, call the support number for your
country, available at http://www.ibm.com/planetwide.
For support for IBM System Storage Productivity Center, contact the IBM SupportCenter in one of the following ways:v Go to the System Storage Productivity Center support website at
http://www.ibm.com/support/entry/portal/Overview/Hardware/System_Storage/Storage_software/Storage_infrastructure_management/System_Storage_Productivity_Center_(SSPC)/ .To receive future support notifications about Tivoli Storage Productivity Center,perform the following steps:1. Go to http://www.ibm.com/support/entry/portal/Overview/Software/
Tivoli/Tivoli_Storage_Productivity_Center_Basic_Edition. If you are logginginto this support site for the first time, follow the instructions to enter theproduct information in the Support & downloads quick start window.
2. From the Notifications pane, click My Notifications.3. From the Sign in window, enter your IBM ID and password, and click
Submit.4. From the My notifications window, click Subscribe > Tivoli.5. In the resulting window, click to select the check box beside Tivoli Storage
Productivity Center Basic Edition.6. Click Continue.7. In the resulting window, enter the appropriate information in the fields and
click Submit to create your subscription.
Taiwan contact information
This topic contains the product service contact information for Taiwan.IBM Taiwan Product Service Contact Information:IBM Taiwan Corporation3F, No 7, Song Ren Rd., Taipei TaiwanTel: 0800-016-888
Troubleshooting Tivoli Storage Productivity Center problemsThis section provides troubleshooting information for IBM Tivoli StorageProductivity Center.
Tivoli Storage Productivity Center provides the following tools to help youdiagnose problems with Tivoli Storage Productivity Center:v Service tool
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v Repocopy tool
The service tool helps collect information for all installed Tivoli StorageProductivity Center components (for example, Data Server, Device Server, andGUI) from a centralized location. This tool detects the configuration of the systemit is running on and collects the appropriate information. The information is placedin a .zip file. This file is placed in the same directory where the service tool islocated. You can send this file to IBM Support Center to help you resolveproblems.
The service tool does not collect information from the repository database. Tocollect information from the repository database, use repocopy.
For information about the service tool, go to the Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click TivoliStorage Productivity Center > Administering > Tivoli Storage ProductivityCenter > Collecting information for IBM support
The repocopy tool enables you to export all the tables in the Tivoli StorageProductivity Center database repository, if told to do so by IBM. You can send theoutput to the IBM Support Center.
For information about the repocopy tool, go to the Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click TivoliStorage Productivity Center > Administering > Tivoli Storage ProductivityCenter > Exporting repository tables > Exporting repository data.
160 IBM System Storage Productivity Center: User's Guide
Appendix A. Licenses for Tivoli Storage Productivity Center
The following product licenses are available for IBM Tivoli Storage ProductivityCenter: Basic, Data, Disk, Midrange, and Standard Editions. Each licensedetermines the functions that are accessible in the user interface. This topic lists thefunctions that are included with each license to help you determine which one bestmeets your storage management needs.
IBM Tivoli Storage Productivity Center Standard EditionContains all the functions for data management, disk management, fabricmanagement, and tape management, plus:v Analytical functionsv Configuration Analysisv Configuration Historyv SAN Plannerv Storage Optimizer
IBM Tivoli Storage Productivity Center for Data EditionIncludes data management, basic tape, disk, and fabric management,database monitoring, and chargeback functions, but does not includeperformance monitoring functions.
IBM Tivoli Storage Productivity Center for Disk EditionIncludes basic disk, fabric, tape, and data management functions andstorage system performance monitoring, but does not include fabricperformance monitoring, chargeback, and database monitoring functions.
IBM Tivoli Storage Productivity Center for Disk Midrange Edition
Provides storage device configuration, performance monitoring, andmanagement of Storage Are Network (SAN) attached devices from a singleconsole.
This product provides basic disk functions and performance monitoringcapabilities for IBM System Storage DS3000, IBM System Storage DS4000,IBM System Storage DS5000 systems, IBM System Storage SAN VolumeController, and IBM Storwize V7000.
IBM Tivoli Storage Productivity Center Basic EditionIncludes basic disk, fabric, tape, and data management functions, but doesnot include chargeback, database monitoring, and performance monitoringfunctions.
Use the following tables to view the specific functions, reports, and elements of theuser interface that are available in each license.
Table 25. Available functions in each Tivoli Storage Productivity Center license
Function Basic Edition Disk EditionMidrangeEdition Data Edition Standard Edition
Administrative Services
Device discovery Yes1 Yes1 Yes1 Yes Yes
Data Sources Yes2 Yes2 Yes2 Yes7 Yes
Configuration Yes3 Yes3 Yes3 Yes Yes
© Copyright IBM Corp. 2007, 2010 161
Table 25. Available functions in each Tivoli Storage Productivity Center license (continued)
Function Basic Edition Disk EditionMidrangeEdition Data Edition Standard Edition
IBM Tivoli Storage Productivity Center
Configuration Utility Yes Yes Yes Yes Yes
Configure Devices Yes Yes Yes Yes Yes
Job Management Yes Yes Yes Yes Yes
Reporting Yes Yes Yes Yes Yes
v Batch Reports
v User ID reports
v System Reports
v Rollup Reports
v Data Source Reports
Not all reportsare available inthe Basicedition. SeeTable 26 onpage 164 for alist of availablereports.
Not all reportsare available inthe Diskedition. SeeTable 26 onpage 164 for alist of availablereports.
Not all reportsare available inthe Midrangeedition. SeeTable 26 onpage 164 for alist of availablereports.
Not all reportsare available inthe Dataedition. SeeTable 26 onpage 164 for alist of availablereports.
See Table 26 onpage 164 for a listof availablereports.
Topology Viewer Yes Yes Yes Yes Yes
Monitoring
v Probes
v TPC Server Probes
v Yes4
v No
v Yes4
v No
v Yes4
v No
v Yes
v No
v Yes
v Yes
Storage Resource GroupManagement
Yes Yes Yes Yes Yes
Analytics
v Configuration History
v Storage Optimizer
v SAN Planner
v Configuration Analysis
v No
v No
v No
v No
v No
v No
v No
v No
v No
v No
v No
v No
v No
v No
v No
v No
v Yes
v Yes
v Yes
v Yes
Alerting
v Alert Log
v AuthenticationConfiguration Alerts
v Yes5
v Yes
v Yes5
v Yes
v Yes5
v Yes
v Yes
v Yes
v Yes
v Yes
Data Manager
Monitoring
v Groups
v Pings
v Scans
v Profiles
v Yes
v Yes
v No
v No
v Yes
v Yes
v No
v No
v Yes
v Yes
v No
v No
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
Alerting Yes6 Yes6 Yes6 Yes Yes
Policy Management No No No Yes Yes
162 IBM System Storage Productivity Center: User's Guide
Table 25. Available functions in each Tivoli Storage Productivity Center license (continued)
Function Basic Edition Disk EditionMidrangeEdition Data Edition Standard Edition
Reporting Yes
Not all reportsare available inthe Basicedition. SeeTable 26 onpage 164 for alist of availablereports.
Yes
Not all reportsare available inthe Diskedition. SeeTable 26 onpage 164 for alist of availablereports.
Yes
Not all reportsare available inthe Midrangeedition. SeeTable 26 onpage 164 for alist of availablereports.
Yes Yes
Data Manager forDatabases
No No No Yes Yes
Data Manager forChargeback
No No No Yes Yes
Disk Manager
Storage Subsystems Yes Yes Yes Yes Yes
v Create Volumes
v Create Virtual Disks
v Launch ElementManager
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
Storage Optimizer No No No No Yes
SAN Planner No No No No Yes
Monitoring
v Groups
v Jobs
v Storage SubsystemPerformance
v Yes
v Yes
v No
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v No
v Yes
v Yes
v Yes
Alerting Yes Yes Yes Yes Yes
Profile Management No Yes Yes No Yes
Reporting
v Groups
v Storage Subsystems
v Storage SubsystemPerformance
v Yes
v Yes
v No
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v No
v Yes
v Yes
v Yes
Fabric Manager
Fabrics Yes Yes Yes Yes Yes
Monitoring
v Groups
v Jobs
v Switch PerformanceMonitors
v Yes
v Yes
v No
v Yes
v Yes
v No
v Yes
v Yes
v No
v Yes
v Yes
v No
v Yes
v Yes
v Yes
Alerting Yes Yes Yes Yes Yes
Reporting: SwitchPerformance
No No No No Yes
Appendix A. Licenses for Tivoli Storage Productivity Center 163
Table 25. Available functions in each Tivoli Storage Productivity Center license (continued)
Function Basic Edition Disk EditionMidrangeEdition Data Edition Standard Edition
Tape Manager Yes Yes Yes Yes Yes
Element Manager Yes Yes Yes Yes Yes
Replication Manager Yes Yes Yes Yes Yes
Notes:
1. You cannot run the following discovery jobs in the Basic, Disk, and Midrange editions: Netware Filer, WindowsDomain, NAS, SAN FS, and VMware VI Data Source.
2. You cannot associate VMware VI Data Sources or TPC Servers with Tivoli Storage Productivity Center in theBasic, Disk, and Midrange editions.
3. The following nodes under Configuration are not available in the Basic, Disk, and Midrange editions.
v License Keys
v Quota and Constraint e-mail Address Rules
v Scan/Probe Agent Administration
v Manual NAS/Netware Server Entry
v NetWare Tree Logins
v Resource History Retention for Databases
v Removed Resource Retention for Databases
v Configuration History Settings
4. Use probes and Storage Resource agents to collect asset and capacity information about storage entities in theDisk, Basic, and Midrange editions. To collect specific file level information (for example, usage statistics), youmust use the Data or Standard editions to run scans on your file systems.Note: You cannot probe hypervisors in the Basic, Disk, and Midrange editions.
5. The following nodes under Alert Log are not available in the Basic, Disk, and Midrange editions:
v Directory
v User
v OS User Group
v Configuration Analysis (also not available in the Data edition)
v Hypervisor
6. The following nodes under Data Manager > Alerting are not available in the Basic, Disk, and Midrangeeditions:
v Directory Alerts
v Hypervisor Alerts
7. Data Sources for Data Edition does not support TPC Server Probes.
Table 26. Available reports in each IBM Tivoli Storage Productivity Center license
Reports Basic Edition Disk EditionMidrangeEdition Data Edition Standard Edition
Batch reports No Yes1, 2 Yes1, 2 Yes2 Yes
System Reports:
v Data
v Fabric
v Disk
v Yes5
v Yes3
v No
v Yes5
v Yes3
v Yes
v Yes5
v Yes3
v Yes
v Yes
v Yes3
v No
v Yes
v Yes
v Yes
Rollup Reports No No No No Yes
Data Source Reports Yes Yes Yes Yes Yes
Asset reports
164 IBM System Storage Productivity Center: User's Guide
Table 26. Available reports in each IBM Tivoli Storage Productivity Center license (continued)
Reports Basic Edition Disk EditionMidrangeEdition Data Edition Standard Edition
v By Cluster
v By Computer
v By Hypervisor
v By OS Type
v By Storage Subsystem
v System-wide
v Yes
v Yes
v No
v Yes
v Yes
v Yes4
v Yes
v Yes
v No
v Yes
v Yes
v Yes4
v Yes
v Yes
v No
v Yes
v Yes
v Yes4
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
Availability reports Yes Yes Yes Yes Yes
TPC-wide Storage Spacereports:
v Disk Space
v File System Space
v Consumed File SystemSpace
v Available File SystemSpace
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
v Yes
Usage reports: No No No Yes Yes
Usage Violation reports: No No No Yes Yes
Backup reports: No No No Yes Yes
Monitored ComputerStorage Space reports
Yes Yes Yes Yes Yes
Storage Subsystem reports Yes Yes Yes Yes Yes
Storage SubsystemPerformance reports
No Yes Yes No Yes
Switch Performancereports
No No No No Yes
Tape Library report Yes Yes Yes Yes Yes
Appendix A. Licenses for Tivoli Storage Productivity Center 165
Table 26. Available reports in each IBM Tivoli Storage Productivity Center license (continued)
Reports Basic Edition Disk EditionMidrangeEdition Data Edition Standard Edition
Notes:
1. You must deploy Storage Resource agents to enable batch reports for these licenses. A Storage Resource agentmust be deployed on the computer where you want to run batch reports.
2. The following batch reports are not available in the following editions:
v Basic edition: No batch reports are available
v Disk edition: Rollup Reports, Usage, Usage Violations, Backup, Switch Performance
v Midrange edition: Rollup Reports, Usage, Usage Violations, Backup, Switch Performance
v Data edition: Storage Subsystem Performance, Switch Performance
3. The following Fabric system reports are not available in the Basic, Disk, Midrange, and Data editions: Top switchPorts Data Rate Performance, Top Switch Ports Packet Rate Performance, Switch Port Errors, SwitchPerformance.
4. The following Asset > System-wide reports are not available in the Basic, Disk, and Midrange editions:Unmanaged Virtual Machines, Virtual Machines with no VMWare Agent, Monitored Directories, UnmanagedComputers, Users, OS User Groups.
5. The following Data system reports are available with Basic Edition, Disk, and Disk Midrange Edition:
v Disk Space Summary
v Disk Defects
v Computer Storage Availability
v Computer Disk Space
v Available File System Space
If you have purchased a license for IBM Tivoli Storage Productivity Center,Table 27 lists the products for which you can purchase a license upgrade for yoursystem.
Table 27. License upgrade scenarios for IBM Tivoli Storage Productivity Center
IBM Tivoli StorageProductivity Center license First license upgrade Second license upgrade
Basic Edition Disk Edition Standard Edition
Basic Edition Data Edition Standard Edition
Basic Edition Midrange Edition Standard Edition
Basic Edition Standard Edition
Midrange Edition Disk Edition Standard Edition
Midrange Edition Data Edition Standard Edition
Midrange Edition Standard Edition
Data Edition Midrange Edition Standard Edition
Data Edition Standard Edition
Disk Edition Midrange Edition Standard Edition
Disk Edition Standard Edition
Standard Edition
166 IBM System Storage Productivity Center: User's Guide
Appendix B. Reference information
This reference information describes topics that might be helpful when using IBMSystem Storage Productivity Center.
TCP/IP ports used by the Tivoli Storage Productivity Center familyOpen these default TCP/IP ports through the firewall when you use IBM SystemStorage Productivity Center. You must disable the firewall program or open theports to allow incoming requests to the IBM Tivoli Storage Productivity Centerports.
TCP/IP ports used by Tivoli Storage Productivity Center
See Table 28 for the Tivoli Storage Productivity Center ports.
Table 28. TCP/IP ports used by Tivoli Storage Productivity Center
Component
Sessioninitiator(serverperspective)
Inbound/outbound(serverperspective) Port
Inbound/outbound(agentperspective)
Sessioninitiator(agentperspective)
Data Server Both Default: 9549(see notes 1on page 169and 3 onpage 169)
Device server Both 9550 (seenotes 2 onpage 169 and3 on page169)
Remoteinstallation ofUNIX agent
Yes Outbound SSH (22) Both No
Remoteinstallation ofWindowsagent
Yes Outbound NetBIOSSessionsService (139)
Remoteinstallation ofUNIX agent
Yes Outbound RSH (514) Both No
Remoteinstallation ofUNIX agent
Yes Outbound REXEC (512) Both No
Remoteinstallation ofUNIX agent
Yes Inbound 601
Remoteinstallation ofall agents
Yes Inbound Data Server9549
© Copyright IBM Corp. 2007, 2010 167
Table 28. TCP/IP ports used by Tivoli Storage Productivity Center (continued)
Component
Sessioninitiator(serverperspective)
Inbound/outbound(serverperspective) Port
Inbound/outbound(agentperspective)
Sessioninitiator(agentperspective)
Device serverto CIM agent
Yes Outbound Default:
HTTP: 5988HTTPS: 5989
VMware VIData Sourceto VirtualCenter orESX server
Yes Outbound Default:
HTTP: 80HTTPS: 443
TivoliIntegratedPortal server.See note 6 onpage 169.
Yes Outbound 389
TivoliIntegratedPortal server
Yes Inbound 16310, 16311,16312, 16313,16315, 16316,16318, 16320,16322, 16323
DeviceServer. Seenote 6 onpage 169.
Yes Outbound 389
IBM TivoliStorageProductivityCenter forReplicationserver. Seenote 6 onpage 169.
Yes Outbound 389
168 IBM System Storage Productivity Center: User's Guide
Table 28. TCP/IP ports used by Tivoli Storage Productivity Center (continued)
Component
Sessioninitiator(serverperspective)
Inbound/outbound(serverperspective) Port
Inbound/outbound(agentperspective)
Sessioninitiator(agentperspective)
1. Data Server inbound server port plus another port that is 10 greater than the DataServer port (9549). For example, if the Data Server port is 9549, then another portwould be 9549+10 or 9559.
2. If you select the default port (9550) for the Device Server during installation, thefollowing ports are also used: 9551, 9552, 9556, 9557. If you use a port other than thedefault port for the Device sever, make sure that port and the ports above it areavailable for use. For example, if N represents the open port you want to use, ensurethat ports N+1, N+2, N+6, and N+7 are open as well (for example, if you select 9570,then the following ports must be open as well: 9571, 9572, 9576, 9577).
3. You must select different ports for the Data Server and Device Server. For example, if Nis the Device Server port, and Z the Data Server port, make sure that N+1, N+2, N+6and N+7 are not the same ports as Z and Z+10.
4. When you install the Storage Resource agent, you can specify a listener port for aremote probe. This port is used by the program to communicate back to the installationprogram.
5. You can find the port numbers used on your system by running the followingcommand:
netstat -an
6. If you intend to install Tivoli Storage Productivity Center so that it authenticates usersagainst an LDAP-compliant repository, then the embedded WebSphere ApplicationServers for Tivoli Integrated Portal, Tivoli Storage Productivity Center Device Server,and IBM Tivoli Storage Productivity Center for Replication need to be able to initiate anoutbound connection to the LDAP-compliant repository, which typically listens on port389.
Other TCP/IP ports used by Tivoli Storage Productivity Center
Table 29. Other TCP/IP ports used by Tivoli Storage Productivity Center
Port Default
DB2 50000
SAN Volume Controller For native interface:
Inbound: noneOutbound (on SVC cluster): 22 for SSH
Storwize V7000 Inbound: 22 (SSH for command-line interface access)Outbound: 443 (https for GUI access)
CIM agent for IBMTotalStorage EnterpriseStorage Server (ESS)
5989
DS8000 For native interface:
Inbound for events: 1750Outbound (on HMC): 1750Inbound and outbound on HMC foroffloading logs: 1755
Tivoli Storage ProductivityCenter with DS8000 GUI
84518452
Appendix B. Reference information 169
|||
Table 29. Other TCP/IP ports used by Tivoli Storage Productivity Center (continued)
Port Default
Tivoli Storage ProductivityCenter and Tivoli StorageProductivity Center forReplication
162 (default SNMP listening port)
WebSphere ApplicationServer
9043, 9060, 9353, 5060, 5061
TCP/IP ports used by Tivoli Storage Productivity Center forReplication
Table 30 shows the ports used for incoming communication. Table 31 shows theports used for outgoing communication.
Table 30. TCP/IP ports used by Tivoli Storage Productivity Center for Replication forincoming communication
Port Description
3080 and 3443 A Web browser typically communicates with the Tivoli StorageProductivity Center for Replication GUI using HTTP ports 3080and 3443. These ports are configurable from the Tivoli StorageProductivity Center for Replication installer during installation.
5110 The Tivoli Storage Productivity Center for Replication commandline and GUI typically communicate with the Tivoli StorageProductivity Center for Replication server using port 5110.
5120 Tivoli Storage Productivity Center for Replication uses port 5120 forcommunication with other Tivoli Storage Productivity Center forReplication servers for high-availability purposes.
Note: If you changed ports 3080 or 3443 during the installation or changed other portsettings, note the values to which these settings were changed.
Table 31. TCP/IP ports used by Tivoli Storage Productivity Center for Replication foroutgoing communication
Port Description
2433 For communication with ESS/DS (direct connection).
1750 For communication with DS8000 (HMC connection).
443 and 22 For communication with SAN Volume Controller and IBM StorwizeV7000 clusters.
9930 For communication with the AIX host for the Open HyperSwap®.
5110 For communication from the Tivoli Storage Productivity Center forReplication command line and GUI to the Tivoli StorageProductivity Center for Replication server.
5120 For communication from Tivoli Storage Productivity Center forReplication servers to other Tivoli Storage Productivity Center forReplication servers.
170 IBM System Storage Productivity Center: User's Guide
||
Table 31. TCP/IP ports used by Tivoli Storage Productivity Center for Replication foroutgoing communication (continued)
Port Description
Note:
v If you changed the port configuration of your storage controller, the ports would bedifferent.
v Your network configuration must allow for Tivoli Storage Productivity Center forReplication to send outgoing TCP/IP packets to the storage controllers. It is possiblewhen adding the storage controllers to Tivoli Storage Productivity Center for Replicationto set a specific port number for your storage controller.
v Since there are typically multiple applications running on a server, it is possible that portconflicts might arise if other applications attempt to use the same ports that TivoliStorage Productivity Center for Replication is using. You can find the port numbers usedon your system by running the following command:
netstat -an
v If firewalls are being used in your configuration, make sure that none of these ports arebeing blocked. Ensure that not only is the Tivoli Storage Productivity Center forReplication server granted access to reach the other components, but that the othercomponents are granted access to reach the Tivoli Storage Productivity Center forReplication server.
v If you are running Windows Server 2008, you need to configure the inbound andoutbound rules for Tivoli Storage Productivity Center for Replication. To create anoutbound rule, launch the New Outbound Rule wizard from the Windows Firewall withAdvanced Security menu.
v If you are installing or deploying Storage Resource agents on a system, you must firstdisable the firewall on that system before installing or deploying an agent.
Understanding Internet Protocol Version 6 supportIBM Tivoli Storage Productivity Center supports Internet Protocol Version 6 (IPv6)for communication between its components. The key IPv6 enhancement is theexpansion of IP address spaces from 32 bits (up to 15 characters in length) to 128bits (up to 45 characters in length).
Overview
You can run Tivoli Storage Productivity Center on computers that are enabled forIPv4, IPv6, or dual stack. Dual stack indicates that a machine has both the IPv4 andIPv6 stacks enabled and both addresses configured. The following table shows theinternal components of Tivoli Storage Productivity Center that can communicatewith each other using IPv6.
Table 32. IPv6 communication for internal Tivoli Storage Productivity Center components
Components in this column cancommunicate over IPv6 with thecomponents in the second column Tivoli Storage Productivity Center components
User interface Data Server
Data Server Device Server
database repository
Appendix B. Reference information 171
Table 32. IPv6 communication for internal Tivoli Storage Productivity Centercomponents (continued)
Components in this column cancommunicate over IPv6 with thecomponents in the second column Tivoli Storage Productivity Center components
Device Server database repository
tpctool (command-line tool)
SRMCP
database repository Data Server
Device Server
Repocopy tool
Tivoli Storage Productivity Center universalagent
tpctool (command-line tool) Device Server
SRMCP Device Server
Repocopy tool database repository
Tivoli Storage Productivity Centeruniversal agent
database repository
Tivoli Storage Productivity Center can communicate with the following externalcomponents over IPv6:v SMI-S CIM agentsv SLP directory agentsv Out of band SNMP agentsv Storage devices (for example, the DS8000 element manager)v SMTP server
Note: These external components must be IPv6 enabled to communicate withTivoli Storage Productivity Center using the IPv6 protocol.
Not all components and their related functions of Tivoli Storage ProductivityCenter are enabled for IPv6. Any functions that are not enabled for IPv6 will beunavailable through the user interface when Tivoli Storage Productivity Center isinstalled on an IPv6-only system. See “IPv6 considerations in Tivoli StorageProductivity Center” on page 173 for information about the functions that arecurrently not supported under IPv6 communication.
Using IPv6 addresses in the user interface
Support for IPv6 enables you to enter IPv6 addresses anywhere in the interfacethat supports the entering of IP addresses. For example, you can enter and display128-bit IP address spaces on the following panels in the user interface:
Logon panelEnter the host name (or IPv6 address) and port number of an TivoliStorage Productivity Center server to which you want to connect.
172 IBM System Storage Productivity Center: User's Guide
Administrative Services > Data Sources > CIMOM AgentsApplies only to devices that use a CIM agent. Specify IPv4 or IPv6addresses for the CIMOMs that are located on an IPv6 or dual stackmachine.
Administrative Services > Discovery > CIMOMSpecify IPv6 addresses when you run a discovery with SLP DA running onan IPv6-only or dual stack machine.
Administrative Services > Data Sources > Out of Band Fabric AgentsSpecify IPv6 addresses for the Out of Band Fabric agents that are locatedon an IPv6 or dual stack machine.
Administrative Services > Data Sources > TPC ServersSpecify the names or IPv6 addresses of other Tivoli Storage ProductivityCenter servers that you want to add as subordinate servers for rollupprobes and reports.
Administrative Services > Discovery > Out of Band FabricSpecify a range of IPv6 addresses for an SNMP discovery on an IPv6-onlyor dual stack machine against IPv6-enabled target machines.
Administrative Services > Configuration > Alert DispositionIf the Tivoli Storage Productivity Center servers are running on anIPv6-only or dual stack machine enter the following information:v Specify an IPv6 address for the target machine of SNMP traps that are
generated as a result of triggered alerts.v Specify an IPv6 address for a mail server that will receive emails
notifications that are generated as a result of triggered alerts.
Tivoli Storage Productivity Center > Configuration Utility > Element Manager >External Tools
Use an IPv4 or IPv6 address when you specify the URL for an external toolthat you want to launch from Tivoli Storage Productivity Center.
IPv6 considerations in Tivoli Storage Productivity CenterIBM Tivoli Storage Productivity Center provides limited support of some functionswhen using IPv6 communication.
Keep in mind the following considerations when using the product on machinesconfigured for IPv6 only:
Starting an element manager into a Web browserIf you use an Internet Explorer browser, you must use Internet Explorer 7when you start an element manager into a web browser. Internet Explorer6 does not support URLs that contain literal IPv6 host addresses. You canstart element managers from a number of panels within the user interface:v Click Disk Manager > Storage Subsystems.v Click Disk Manager > Storage Subsystems > details.v Click IBM Tivoli Storage Productivity Center > Configuration Utility >
Element Manager tab.
Staring the Tivoli Storage Productivity Center user interface using Java WebStart You cannot use Java Web Start to start the Tivoli Storage Productivity
Center user interface on a Windows system if both of the followingconditions are true:v An IPv6 address or a host name that resolves to an IPv6 address is
specified as the target host in the Java Web Start URL.
Appendix B. Reference information 173
|
v Java Runtime Environment (JRE) 1.4.2 is installed on the same system asthe Tivoli Storage Productivity Center user interface.
Using the Brocade API when adding an out of band fabric agentYou cannot use the advanced Brocade API functions with switches becauseit does not support IPv6. Use a CIM agent for managing a switch or enablethe IPv4 protocol on the switch. On an IPv6-only machine, the EnableAdvanced Brocade Discovery check box on the panel is disabled.
Using IPv6 communication between master and subordinate servers (for Rollupreporting)
If the master server is located on an IPv6-only computer, it cancommunicate with existing subordinate servers under the followingconditions: the subordinate servers are upgraded to IBM TotalStorageProductivity Center v3.3.2 or higher and the IPv6 protocol is enabled onthe computers where they are located.
Defining Tivoli Enterprise Console events as triggered actionsYou cannot use Tivoli Enterprise Console (TEC) events as triggered actionswhen defining alerts for Tivoli Storage Productivity Center jobs.
Selecting files for archive and backupYou cannot select files for Tivoli Storage Manager archive and delete jobs.For example, you cannot use the alerting function of a constraint toautomatically invoke a Tivoli Storage Manager archive or backup job torun against the files that violate that constraint.
For the customer: activating the Microsoft Windows licenseYou must activate the Windows license.
If you did not check the Automatically activate Windows when I am onlineoption during the IBM System Storage Productivity Center installation or you donot have SSPC Internet connectivity, you must activate the license for Windowsusing these steps. If you did enable the Automatically activate Windows when Iam online option, you can skip this step.
Important: From the first time you start the SSPC server, you have 30 days toactivate the Windows license and complete the Windows setup. If you exceed the30-day time limit, you cannot use Windows until you activate the license.__ 1. Click Start and right-click Computer, and select Properties.__ 2. In the Windows activation section, click Activate Windows now and follow
the instructions to activate Windows using the phone.
Getting security updates to the Windows operating systemThis section describes how to obtain security updates for the 32-bit Windowsoperating system.
The procedure for getting security updates to the Windows operating systemvaries, depending on whether your SSPC is connected to the Internet. The sectionsthat follow describe each method. SSPC uses the Windows Server 2008 EnterpriseEdition 32-bit operating system. Do not obtain security updates for a 64-bitoperating system. Updates prior to February 2009 are installed on SSPC.
174 IBM System Storage Productivity Center: User's Guide
Getting security updates through the Internet
To obtain security updates to the Windows operating system if your SSPC isconnected to the Internet, use the following steps:1. From your SSPC desktop, click Start > Windows Update. The Windows Update
window displays.2. If prompted, follow the instructions to install ActiveX Control.3. Click Express. The Express results window displays.4. Click Install Updates. The Installing updates window displays while the
updates are downloaded.5. After the updates are installed, perform one of the following steps:
a. Click Restart to reboot the system. You will be asked to change yourpassword.
b. Click Cancel to return to the SSPC desktop.
Getting security updates outside of the Internet
To obtain security updates to the Windows operating system if your SSPC is notconnected to the Internet, use the following steps:1. From a laptop or personal computer that is connected to the Internet, go to
http://catalog.update.microsoft.com/v7/site/Install.aspx.2. If prompted, follow the instructions to install ActiveX Control. Access the
Windows Update Catalog.3. Search for updates in the Windows Update Catalog by performing the
following steps:a. In the Search box, enter Windows server 2008 security and click Search.b. View the list that displays to find the updates that you want to download.
Disregard updates for x64-bit and Itanium-based systems.c. Select an update and click Add to add it to the download basket.d. Repeat these steps to search for additional updates to download.
4. Download the updates that you selected by performing the following steps:a. From the Search box, click view basket to view the contents of your
download basket.b. Verify your list of updates and click Download. If you are prompted, click
Accept to accept the license agreement.c. Select the location where you want to save the updates. Enter the full path
of the folder or click Browse to locate the folder.d. Click Continue to start the download.e. When the download is complete, click Close to close the Download
Window.f. Close the Windows Update Catalog Window.g. Go to the location that you specified in step 4c.h. To transfer the files from your PC to the server, use a USB key of 512 MB or
greater, or use a CD-R or CD-RW.i. Double-click each update and follow the instructions to install it.
Appendix B. Reference information 175
176 IBM System Storage Productivity Center: User's Guide
Appendix C. Troubleshooting topics
Use these troubleshooting topics to identify a specific problem you are havingwhile running SSPC. Some topics provide additional information for workingaround the problem.
If your problem is not included here, go to the IBM Tivoli Storage ProductivityCenter Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for Troubleshooting.
Error message: GUI8333E Failed to log on to DS8000 Element managerYou can encounter this message when you attempt to open a DS8000 GUI from theElement Manager node of Tivoli Storage Productivity Center and the usercredentials are not set for the element manager. This message also is displayed thefirst time that you start a DS8000 element manager after changing the type of userauthentication from local operating system (OS) to Lightweight Directory AccessProtocol (LDAP) or Microsoft Active Directory repository authentication.
Problem
You receive this error message:GUI8333E Failed to log in to DS8000 Element manager. Enter valid Usernameand password.
Note: An element manager might be added to the Element Manager table whenyou add a DS8000 server, and the discovered element manager does not have usercredentials set. You must add credentials for the element manager before startingthe element manager. The element manager credentials allow you to start theelement manager for the particular storage device from the Element Managerpage.
The Element Manager page keeps different sets of credentials for each user loggedon to Tivoli Storage Productivity Center. To grant a user the right to open a DS8000Storage Manager, you must log on to Tivoli Storage Productivity Center as thatuser and add credentials to the element manager. For example, if you set thecredentials for the element manager as user db2admin, then another user logs onas userx, userx must set the credentials for that element manager.
This message can occur in these situations:v You attempt to open a DS8000 GUI from the Element Manager page of Tivoli
Storage Productivity Center while logged on to Tivoli Storage ProductivityCenter with a different user ID from the user ID who added the elementmanager.
v You use the Configure Devices wizard to configure a DS8000 server and youenter an invalid password rather than the password for logging on to theDS8000 Element Manager.
v The first time after you changed the user authentication method from OS toLDAP and tried to start a DS8000 element manager. Though you created thetruststore certification and activated the LDAP policy, message GUI8333E isdisplayed.
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Action
To work around this problem, follow these steps:1. At the error message, click OK. The Modify Element Manager panel is
displayed.2. Enter the correct credentials (user name and password). If you changed the
authentication method from OS to LDAP, enter the LDAP credentials.3. Enter the password again to confirm it.4. Enter an optional display name.5. Click Save. The DS8000 element manager that you want automatically starts.
If the problem persists, follow the instructions in “Contacting the IBM SupportCenter” on page 158. Before you contact the IBM Support Center, read theseinstructions to familiarize yourself with the information that you must provide.
Cannot save audit logs to System Storage Productivity CenterThis error occurs when you are saving the audit logs to IBM System StorageProductivity Center.
Problem
You receive this error message when you try to save the audit logs to SystemStorage Productivity Center:Your current security settings do not allow thisfile to be downloaded.
The security settings and alert is a function of Internet Explorer and not IBM TivoliStorage Productivity Center or the DS8000 GUI. The cause could be because theInternet Explorer security settings are set too high to allow the download of files.
Action
To change the security settings, follow these steps:1. In Internet Explorer, click Tools > Internet Options. Click the Security tab.2. Select Internet. Click Custom Level.3. Scroll down to Downloads. Change Automatic prompting for file downloads
to Enable. Change File download to Enable. Click OK.
If the problem persists, follow the instructions in “Contacting the IBM SupportCenter” on page 158. Before you contact the IBM Support Center, read theseinstructions to familiarize yourself with the information that you must provide.
Installing the DS Storage Manager GUI fails using the Firefox browserThis problem occurs when you try to install the DS Storage Manager GUI on AIXusing the Firefox browser.
Problem
You try to download or install the DS Storage Manager GUI on AIX using theFirefox browser.
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Action
Follow these steps:1. Open the Firefox browser.2. Click on the toolbar Tools > Options.3. Select the Content tab on the Options dialog box.4. Click on Manage in the box File Types.5. In the Download Actions dialog box, select .jnlp from the list box.6. Click on Change Action.7. Select the radio button Open them with this application. This opens the file
selector dialog box.8. Navigate to the directory <Java_home>/jre/javaws.9. Select the javaws file from the file list.
Note: For Windows, select javaws.exe.10. Click Open.11. Close the Download Actions dialog box.12. Close the Options dialog box.
If the problem persists, follow the instructions in “Contacting the IBM SupportCenter” on page 158. Before you contact the IBM Support Center, read theseinstructions to familiarize yourself with the information that you must provide.
Tivoli Productivity Center for Replication Add storage subsystembutton is disabled
When you are adding a storage subsystem to IBM Tivoli Storage ProductivityCenter for Replication, the Add Storage Subsystem button does not function andtherefore cannot add a storage subsystem.
Problem
This problem occurs when you perform the following steps:1. You log on to IBM System Storage Productivity Center and start IBM Tivoli
Storage Productivity Center for Replication by double-clicking the TPC forReplication icon on the desktop.
2. From the Tivoli Storage Productivity Center navigation pane, you clickedStorage Systems.
3. When you click Add Storage System, the button seems disabled and it doesnot open the Add storage subsystem window.
Action1. From the Storage Subsystem panel with the Add Storage System button,
double-click the message on the browser that reads Certificate Error.2. Complete the wizard to import the security certificate that was missing.3. Return to the Storage Systems panel and click Add Storage System to open
Add Subsystem Wizard.
If the problem persists, follow the instructions in “Contacting the IBM SupportCenter” on page 158. Before you contact cthe IBM Support Center, read theseinstructions to familiarize yourself with the information that you must provide.
Appendix C. Troubleshooting topics 179
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Multiple warning windows when accessing Java Web StartThis problem occurs when you access the Java Web Start program.
Problem
When accessing the Java Web Start program so that you can start IBM TivoliStorage Productivity Center, you repeatedly receive windows that are titledWarning - Hostname Mismatch. This problem occurs whether you use theMicrosoft Internet Explorer or Mozilla Firefox Web browser.
Action
In each Warning-Hostname Mismatch window, click Run. Continue to click Runin each Warning-Hostname Mismatch window until they no longer display andyou see the IBM Tivoli Storage Productivity Center login window. Type therequired information in the login window to access IBM Tivoli StorageProductivity Center.
Prompt to download a .jnlp fileThis problem occurs when you start the IBM Tivoli Storage Productivity Centergraphical user interface (GUI) from IBM Tivoli Integrated Portal.
Problem
When you start the Tivoli Storage Productivity Center GUI for the first time fromthe Tivoli Integrated Portal, you might be prompted to download a .jnlp file.
Action
If you see this prompt, save the file. Then manually install the Java RuntimeEnvironment. To install the Java Runtime Environment, go to http://SSPCServer:9550/ITSRM/app/en_US/index.html, where SSPCServer is the computername of the SSPC server. Choose the appropriate operating system and follow thesteps to perform the installation. After you install Java Runtime Environment, startthe Tivoli Storage Productivity Center GUI.
Prompt to download and not run a .jnlp fileThis problem occurs when you start the IBM Tivoli Storage Productivity Centergraphical user interface (GUI) for the first time from the Windows Explorerbrowser.
Problem
When you start the Tivoli Storage Productivity Center GUI, you receive a promptasking whether to download, save, and not run a .jnlp file. Two reasons arepossible:v IBM Java, which is preinstalled on the IBM System Storage Productivity Center
server, was uninstalled.v The default start program for .jnlp changed from javaws.exe to another program.
180 IBM System Storage Productivity Center: User's Guide
Action
If you see this prompt, perform the following steps to change the program thatopens the .jnlp file to javaws.exe (from Microsoft Notepad or any other program):1. Click Cancel to remove the prompt.2. From Microsoft Internet Explorer, click Tools > Internet Options > Programs.
The Internet Options window is displayed.3. From Internet programs, click Set programs. The Default Programs window is
displayed.4. Click Associate a file type or protocol with a program. The Set Associations
window is displayed.5. Scroll to .jnlp, and in the Current Default column, verify that the file type of
.jnlp is opened by the Java WebStart Executable program, and not by Notepador Microsoft Windows Wordpad.
6. Click Change program. The Open With window is displayed.7. Click to select Java WebStart Executable IBM as the program that you want to
open the .jnlp file, and click OK.8. Close the Internet Options window, return to where you first attempted to run
the .jnlp file, and run the file again.
Configuration fails or performance monitor times out for DS4000 orDS5000
Configuration operations fail for the IBM System Storage DS4000 or IBM SystemStorage DS5000, though all settings are correct. Or the performance monitor timesout.
Problem
IBM Tivoli Storage Productivity Center supports the LSI SMI-S Provider level10.06.GG.33 or later for the DS4000 and DS5000 servers. The LSI SMI-S Providersupports the Storage Management Initiative Specification (SMI-S) 1.3 specifications.The LSI SMI-S Provider also provides performance metrics.
There are the issues with this support:v The log for the performance monitor shows frequent timeout messages, but does
not collect performance metrics.v The configuration operations fail, though all settings are correct for a storage
system.
Actionv If the performance monitor times out and does not collect performance metric
data, restart the CIM agent.v If you cannot configure the DS4000 or DS5000 server, check the link status of the
Ethernet ports for the controllers of the system by using the IBM DS StorageManager. If the status shows failed, check the controller firmware. If thecontroller firmware version is earlier than level 7.60, upgrade the firmware tolevel 7.60 or later.
Appendix C. Troubleshooting topics 181
Firefox browser does not respond to commands
This problem occurs when you use Version 3.5 or later of the Mozilla Firefoxbrowser with IBM System Storage DS8000 Storage Manager.
Problem
You use DS8000 Storage Manager with the Firefox browser, but at some point thebrowser fails to respond to commands. No errors are visible on the graphical userinterface (GUI) or in the logs from the GUI, but you cannot navigate to otherpagess, such as the Host Connections page.
Action
IBM System Storage Productivity Center (SSPC) Version 1.5 supports FirefoxVersion 3.0.18. Do not upgrade Firefox Version 3.0.18 to Version 3.5 or later if allthe following conditions are true. The Firefox browser might fail to respond tocommands when you use the graphical user interface (GUI).v IBM System Storage DS8000 is installedv System Storage DS8000 Storage Manager Version 3 or later is installed
If the browser does not respond to commands, exit the browser and start anothersession of DS8000 Storage Manager. To determine the browsers that are supportedby DS8000 Storage Manager, go to http://publib.boulder.ibm.com/infocenter/dsichelp/ds8000ic/topic/com.ibm.storage.ssic.help.doc/f2c_internetbrowsersupport_1yta1z.html.
To download Firefox Version 3.0.18, link to the Mozilla ftp server atftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/3.0.18/.
If the problem persists, follow the instructions in “Contacting the IBM SupportCenter” on page 158. Before you contact the IBM(r) Support Center, read theseinstructions to familiarize yourself with the information that you must provide.
Logon to Tivoli Integrated Portal console fails using LDAP user IDThis problem occurs when you cannot log on to Tivoli Integrated Portal consoleusing the LDAP user ID after changing the user authentication method from OS toLDAP.
Problem
You cannot log on to the Tivoli Integrated Portal console using any LDAP user ID.
Action
Log on to Tivoli Integrated Portal using the OS user ID and update the LDAPconfiguration settings. When you install Tivoli Integrated Portal, the OS user IDand password are used to create a file-user registry with the same user ID andpassword. When you change from OS to LDAP authentication, the file-userregistry is kept in the Tivoli Integrated Portal registry to allow for a valid OS userID to log on and configure Tivoli Integrated Portal, even if the LDAP server isdown.
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Wrong adapter associated with IP address for SSPC serverThis problem occurs when you open the topology viewer in IBM Tivoli StorageProductivity Center and view the information about the SSPC server.
Problem
For SSPC servers, the topology viewer incorrectly shows that the IP address is foran IBM USB Remote NDIS Network Device Ethernet adapter, rather than for theBroadcom BCM5709C NetXtreme II GigE - NDIS VBD Client Ethernet adapter.
Action
To correct the error, follow these steps:1. Disable the IBM USB Remote NDIS Network Device adapter.2. Restart the Tivoli Storage Productivity Center Data Server. The topology viewer
correctly associates the Broadcom BCM5709C NetXtreme II GigE - NDIS VBDClient Ethernet adapter with the IP address for the SSPC server.
If the problem persists, follow the instructions in “Contacting the IBM SupportCenter” on page 158. Before you contact the IBM Support Center, read theseinstructions to familiarize yourself with the information that you must provide.
Tivoli Integrated Portal service does not stopThis problem occurs when you change the user authentication method for IBMTivoli Storage Productivity Center from Lightweight Directory Access Protocol(LDAP) to the local operating system, or from the local operating system to LDAPfederated repositories. The problem can occur before or after you change theauthentication method.
Problem before you change the authentication method
Before you change either type of user authentication method and you run thecommands to back up the Device Server, the Data Server, and IBM TivoliIntegrated Portal WebSphere configuration files, Tivoli Integrated Portal fails tostop.
Action
Use the following steps to ensure that the Tivoli Integrated Portal service wasstopped and to start it again.1. Open a command-line interface (CLI) window and change the directory to
TIP\bin, where TIP is the name of the drive where Tivoli Integrated Portal isinstalled.
2. From the CLI window, run the serverStatus.bat server1 command. Thefollowing server status message might be displayed, even if the service status isstopped:======================================================ADMU0508I: The Application Server "server1" is STARTED======================================================
3. From the CLI window and in the same directory as in step 1, run the followingcommand:stopServer.bat server1 -username -password
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where username is the user name of the administrator and password is thepassword of the administrator.If the server stops, the following message is displayed:=========================================ADMU4000I: Server server1 stop completed.=========================================
If the message is not displayed, the server did not stop. Go to step 4.4. In the CLI window, change to the \TPC\device\apps\was\bin directory and run
the following command:wsadmin.bat -lang jython -user -password -c "AdminControl.stopServer(’server1’)"
where user is the user name of the administrator and password is the passwordof the administrator.If the server stops, the following message is displayed:================================================================WASX7264I: Stop completed for server "server1" on node "TIPNode"================================================================
If the message is not displayed, the server did not stop. Go to step 5.5. If the Tivoli Integrated Portal server did not stop in the previous steps, restart
the SSPC server by clicking Start > Restart.
If the problem persists, follow the instructions in “Contacting the IBM SupportCenter” on page 158. Before you contact the IBM Support Center, read theseinstructions to familiarize yourself with the information that you must provide.
Problem after you change the authentication method
After you change either type of user authentication method and you restart theTivoli Integrated Portal services, the Tivoli Integrated Portal fails to stop.
Action
Use the following steps to ensure that the Tivoli Integrated Portal service wasstopped and to start it again.1. Follow steps 1, 2, 3, and 4 in “Problem before you change the authentication
method” on page 183. If the steps to stop the Tivoli Integrated Portal server donot work and you must restart the SSPC server, go to step 2.
2. Manually stop each of the following services in the order that they are shownby right-clicking the service in the Services window and clicking Stop:v Tivoli Storage Productivity Center for Replication serverv Tivoli Storage Productivity Center Data Serverv Tivoli Storage Productivity Center Device Server
Put each of the services into manual startup by using these steps:a. Right-click again in the Services window, and click Properties.b. In the Startup type list, click Manual.
3. Restart the SSPC server by clicking Start > Restart.4. After the server is started, start the following services in the order that they are
shown by right-clicking the service in the Services window and clicking Start:v Tivoli Integrated Portal server (already started)v Tivoli Storage Productivity Center Device Server
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v Tivoli Storage Productivity Center Data Serverv Tivoli Storage Productivity Center for Replication server
5. Put each of the services into automatic startup by using these steps:a. Right-click again in the Services window, and click Properties.b. In the Startup type list, click Automatic.
If the problem persists, follow the instructions in “Contacting the IBM SupportCenter” on page 158. Before you contact the IBM Support Center, read theseinstructions to familiarize yourself with the information that you must provide.
Determining the state of the HBA and its portsIf an optional host bus adapter (HBA) is installed in the IBM System StorageProductivity Center (SSPC), you can use the steps in this topic to determine thestate of the HBA ports.
To determine the state of the HBA ports, you can view the light-emitting diodes(LEDs) on the HBA and run a loopback data test by using the SANsurfer program.
Checking the LEDs on the HBA1. Verify that the HBA is operating correctly by viewing the light-emitting diodes
(LEDs) on the HBA. If the HBA is operating correctly, the yellow, green, andamber lights blink in unison.Table 33 lists the states of the HBA and theaccompanying behavior of the LEDs.
Table 33. LEDs on the host bus adapter
Yellow LED Green LED Amber LED Activity Description
Off Off Off Power off The HBA is not receiving power. The server ispowered-off.
On On On Power on(beforeinitialization ofthe firmware)
The HBA is receiving power from the PCIExpress slot, but it is not initialized by thefirmware for the adapter.
Flashing - all three LEDs at once Power on (afterinitialization ofthe firmware)
The firmware for the adapter successfullyinitialized the HBA, and the HBA is in a readystate. The firmware for the adapter initializesthe HBA when the BIOS code for the adapteris loaded. when you press Ctrl+Q, or when theHBA device driver is loaded.
Flashing yellow, then green, then amberrepeatedly
Firmware error The HBA firmware detected an unrecoverableerror condition.
Off Off On/Flashing Online 2 Gbps link / I/O activity
Off On/Flashing Off Online 4 Gbps link / I/O activity
On/Flashing Off Off Online 8 Gbps link / I/O activity
Flashing Off Flashing Beacon The HBA is responding to a Beacon commandfrom the management software for the HBA.
Installing SANsurfer diagnostic software
The SANsurfer program analyzes the configuration of the fibre-channel HBA andruns tests on it, such as the Loopback Data Test and the Read/Write Buffer Test.
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The program is contained on the IBM QLogic 8 Gb FC Single-Port or Dual-Port HBAsfor IBM System x Support CD, which comes with the SSPC server.
To install the SANsurfer program, use the following steps:
Tip: The following steps are for a Windows-based installation. If you have adifferent operating system, the directions might be slightly different.1. Insert the QLogic Support CD into the DVD drive.2. Click UtilitiesSANsurferWindows.3. Double-click stand-alone_sansurfer_5.9.lb31_windows_install. The installation
begins. Click Next.4. Review the information on the screen, then click Next.5. From the Choose Product Features window, select FC HBA GUI and Agent if
it not already highlighted. This option installs the full QLogic ManagementSuite. Click Next.
6. Click Next to install the application into the default folder.7. Click Next to accept the user's profile.8. To create a desktop icon for this program on your desktop, select the Create
Desktop Icon check box, then click Next.9. Review the installation information, then click Install.
10. For failover protection, select Enable QLogic Failover Configuration, thenclick Next.
11. Select the Launch Application check box and click Next.12. When the application finishes the installation process, click Done.13. Select the host name for your computer, then select the computer name.14. Select Enable Auto Connect if you want the program to automatically start
when restarting the computer, and then click OK.
Running diagnostic tests using SANsurfer
With the SANsurfer program, you can analyze and diagnose issues with thefibre-channel HBA. The program provides information about the HBA connections.To run the diagnostics, use these steps:1. Click Start > All Programs.2. Click QLogic Management Suite, then click SANsurfer. On the left side of the
screen, the HBA ports are displayed. If they are configured correctly, theinformation looks like the following example:Port 1: GoodPort 2: Good
The window shows the different aspects of the HBA connection.3. To run a Loopback Data Test, click the Diagnostics tab.4. Plug a Loopback Test tool into the port that you want to test. The HBA ports
are located in the rear of the server.5. Click the port name that you want on the left side of the window to select it.6. Click Loopback Test at the bottom of the Diagnostics window.7. When the application prompts you to run the test, click Yes:
v If the test is successful, a green check mark is displayed next to the port,with the message Successful.
v If the test is not successful, a red dot is displayed next to the port, with themessage Unsuccessful.
186 IBM System Storage Productivity Center: User's Guide
Tip: The test might be unsuccessful because the port or the loopback tool isdefective, or the loopback test tool is not plugged into the port being tested.
For detailed information about the SANsurfer program, see the IBM QLogic 8 GbFC Single-Port or Dual-Port HBAs for IBM System x Installation and User's Guide. Theguide is located on the IBM QLogic 8 Gb FC Single-Port or Dual-Port HBAs for IBMSystem x Support CD.
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Appendix D. Installing SSPC components
You can design a device that is functionally equivalent toIBM System StorageProductivity Center (SSPC) by installing specific software on a supported server.
If you choose to create a functionally equivalent device, you must install thefollowing software in this order:1. IBM DB2 V9.72. IBM Tivoli Storage Productivity Center and IBM Tivoli Storage Productivity
Center for Replication Basic Edition 4.2.13. DS CIM agent management commands (DSCIMCLI) 5.54. Storage Resource agents to collect data from computer (host) systems5. IBM DS Storage Manager
Installing SSPCThis topic provides information about installing IBM System Storage ProductivityCenter (SSPC) equivalent components.
To install equivalent components, follow these general steps:1. Install IBM DB2. For information, see the IBM Tivoli Storage Productivity
Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click IBM Tivoli Storage Productivity Center V4.2.1 >Installing > DB2.
2. Install Tivoli Storage Productivity Center 4.2.1. For information, see the IBMTivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click IBM TivoliStorage Productivity Center V4.2.1 > Installing > IBM Tivoli StorageProductivity Center > Using typical installation.
3. Install IBM DS Storage Manager, which is the graphical user interface (GUI) forIBM System Storage DS3000, IBM System Storage DS4000, and IBM SystemStorage DS5000. See Chapter 6, “Configuring SSPC for DS3000, DS4000, andDS5000,” on page 67.
Installing Storage Resource agentsIBM Tivoli Storage Productivity Center uses Storage Resource agents to collect datafrom computer (host) systems on which they are installed. The information iscollected through probe jobs.
Storage Resource agents work with Tivoli Storage Productivity Center on theMicrosoft Windows, AIX, Linux, HP-UX, and Oracle Solaris operating systems.They do not require the Agent Manager, and can be deployed to other servers byusing the Tivoli Storage Productivity Center GUI.
Data collection with Storage Resource agents is limited with the Basic Editionpackage of Tivoli Storage Productivity Center that is preinstalled on IBM SystemStorage Productivity Center (SSPC). To learn about the broader array of thedata-collection and data-management options offered by Tivoli StorageProductivity Center packages, see Appendix A, “Licenses for Tivoli StorageProductivity Center,” on page 161.
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To install Storage Resource agents, go to the IBM Tivoli Storage ProductivityCenter Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for Storage Resource agent deployments.
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Appendix E. Uninstalling SSPC components
This section provides information about how to uninstall the components for IBMSystem Storage Productivity Center (SSPC).
To uninstall SSPC, you must uninstall the components in a specific order. Uninstallthe components and related software in this order:1. Uninstall IBM Tivoli Storage Productivity Center and related software.
Uninstall the components in this order:a. Data Server, Device Server, graphical user interface (GUI), and CLI.b. Database schema (the schema can be local or remote).
All these components can be uninstalled at the same time.For information about uninstalling Tivoli Storage Productivity Center and IBMTivoli Storage Productivity Center for Replication, go to http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click IBM TivoliStorage Productivity Center V4.2.1 > Uninstalling > Uninstalling the IBMTivoli Storage Productivity Center family using the uninstallation program.
2. Uninstall DB2. For information about uninstalling DB2, go tohttp://publib.boulder.ibm.com/infocenter/db2luw/v9/index.jsp?. Search foruninstalling your DB2 product.
3. Uninstall the DS CIM agent management commands (DSCIMCLI). Go to thedirectory where the DS CIM agent management commands were unzipped.Delete all files in the DSCIMCLI folder. The default directory and folder are:C:\Program Files\IBM\DSCIMCLI
4. If you installed IBM DS Storage Manager by using the Java Web Startapplication, you can uninstall the application. See “Uninstalling DS StorageManager.” DS Storage Manager is the GUI for IBM System Storage DS3000,IBM System Storage DS4000, and IBM System Storage DS5000.
Uninstalling DS Storage ManagerFollow this procedure to uninstall IBM DS Storage Manager, which is the graphicaluser interface (GUI) for IBM System Storage DS3000, IBM System Storage DS4000,and IBM System Storage DS5000.
To uninstall DS Storage Manager, you must have administrative authority.
This topic includes instructions for uninstalling DS Storage Manager from theWindows or UNIX and Linux operating systems.
On WindowsFollow these steps:1. Click Start > Settings > Control Panel.2. Double-click Add/Remove Program.3. Find IBM System Storage product–FAStT Storage Manager 10 - Java
Web Start where product is DS3000, DS4000, or DS5000.4. Click Remove.5. You will receive a message asking if you want to remove the program.
Click OK if you want to remove the program.
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If the preceding procedure does not uninstall the GUI, follow these steps:1. Launch Java Web Start from the path C:\Program Files\Java\
jre1.5.XX\bin\javaws.exe.2. The Java Web Start Application Manager window is displayed. Select
DS4000 from the Java Web Start Application Manager window.3. Remove the application by clicking Application > Remove
Application.
On UNIX or LinuxFollow these steps:1. Go to the following directory:
usr/name_of_file/bin
2. Run javaws.3. The Java Web Start Application window is displayed. Select DS4000
from the Java Web Start Application Manager window.4. Remove the application by clicking Application > Remove
Application.
192 IBM System Storage Productivity Center: User's Guide
Appendix F. Types of data replication
IBM Tivoli Storage Productivity Center for Replication offers several methods ofdata replication.
FlashCopy data replication comes with the license for IBM Tivoli StorageProductivity Center Basic Edition, which is preinstalled on IBM System StorageProductivity Center. Other types of data replication are available with certainlicenses. Table 34 shows the types of data replication that are offered by TivoliStorage Productivity Center for Replication.
Table 34. Types of data replication offered by Tivoli Storage Productivity Center for Replication
Copy type Supported software Supported storage systems Description
Basic HyperSwap IBM Tivoli StorageProductivity Center forReplication Basic Editionfor System z and IBMTivoli Storage ProductivityCenter for Replication forSystem z
IBM TotalStorage ESSModel 800, IBM SystemStorage DS6000, and IBMSystem Storage DS8000
Basic HyperSwapreplication is a specialMetro Mirror replicationmethod designed toprovide high availability inthe case of a disk storagesystem failure. Using BasicHyperSwap with MetroMirror, you can configureand manage yoursynchronous Peer-to-PeerRemote Copy (PPRC) pairs.
FlashCopy Tivoli Storage ProductivityCenter Basic Edition
DS6000, DS8000, ESS 800,IBM System Storage SANVolume Controller, andIBM Storwize V7000
FlashCopy replicationcreates a point-in-time copyin which the target volumecontains a copy of the datathat was on the sourcevolume when theFlashCopy was established.Using FlashCopy, your dataexists on the second set ofvolumes in the samestorage system, and can berestored to the first set ofvolumes.
SAN Volume Controllerand Storwize V7000FlashCopy sessions aremanaged by usingFlashCopy consistencygroups. Sessions for IBMTotalStorage EnterpriseStorage Server (ESS) andthe IBM DS series ofproducts are not managedby using FlashCopyconsistency groups.
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Table 34. Types of data replication offered by Tivoli Storage Productivity Center for Replication (continued)
Copy type Supported software Supported storage systems Description
Metro Mirror SingleDirection
IBM Tivoli StorageProductivity Center forReplication Two SiteBusiness Continuity
DS6000, DS8000, ESS 800,SAN Volume Controller,and Storwize V7000
Metro Mirror is a methodof synchronous, remotedata replication thatoperates between two sitesthat are up to 300 KMapart. The source is locatedin one storage system andthe target is located inanother storage system.Using Metro Mirror, yourdata exists on the secondsite that is less than 300KM away, and can berestored to the first site.
Metro Mirror Failover /Failback
IBM Tivoli StorageProductivity Center forReplication Two SiteBusiness Continuity
DS6000, DS8000, ESS 800,SAN Volume Controller,and Storwize V7000
Metro Mirror is a methodof synchronous, remotedata replication thatoperates between two sitesthat are up to 300 KMapart. Using Metro MirrorFailover / Failback, yourdata exists on the secondsite that is less than 300KM away. You can usefailover and failback toswitch the direction of thedata flow. This abilityenables you to run yourbusiness from thesecondary site.
Using Metro Mirror withHyperSwap, your dataexists on the second sitethat is less than 300 KMaway. The data can berestored to the first site.You can also use failoverfor a backup copy of thedata if your primaryvolumes encounter apermanent I/O error.
Metro Mirror Failover /Failback with Practice
IBM Tivoli StorageProductivity Center forReplication Two SiteBusiness Continuity
DS6000, DS8000, ESS 800,SAN Volume Controller,and Storwize V7000
Metro Mirror is a methodof synchronous, remotedata replication thatoperates between two sitesthat are up to 300 KMapart. The source is locatedin one storage system andthe target is located inanother storage system.Metro Mirror Failover /Failback with Practicecombines Metro Mirror andFlashCopy to provide apoint-in-time copy of thedata on the remote site.
194 IBM System Storage Productivity Center: User's Guide
Table 34. Types of data replication offered by Tivoli Storage Productivity Center for Replication (continued)
Copy type Supported software Supported storage systems Description
Global Mirror SingleDirection
IBM Tivoli StorageProductivity Center forReplication Two SiteBusiness Continuity
DS6000, DS8000, ESS 800,SAN Volume Controller,and Storwize V7000
Global Mirror is a methodof asynchronous, remotedata replication betweentwo sites that are over 300KM apart. It maintainsidentical data in both thesource and target, wherethe source is located in onestorage system and thetarget is located in anotherstorage system. UsingGlobal Mirror, your dataexists on the second sitethat is more than 300 KMaway, and can be restoredto the first site.
Global Mirror EitherDirection with Two-SitePractice
IBM Tivoli StorageProductivity Center forReplication Two SiteBusiness Continuity
ESS 800, DS6000, andDS8000
Global Mirror is a methodof asynchronous, remotedata replication betweentwo sites that are over 300KM apart. It maintainsidentical data in both thesource and target, wherethe source is located in onestorage system and thetarget is located in anotherstorage system. GlobalMirror Either Directionwith Two-Site Practicecombines Global Mirrorand FlashCopy to provide apoint-in-time copy of thedata on either the primaryor secondary sites that areover 300 KM apart.
Global Mirror Failover /Failback
IBM Tivoli StorageProductivity Center forReplication Two SiteBusiness Continuity
DS6000, DS8000, ESS 800,SAN Volume Controller,and Storwize V7000
Global Mirror is a methodof asynchronous, remotedata replication betweentwo sites that are over 300KM apart. It maintainsidentical data in both thesource and target, wherethe source is located in onestorage system and thetarget is located in anotherstorage system. UsingGlobal Mirror Failover /Failback, your data existson the second site that ismore than 300 KM away,and you can use failoverand failback to switch thedirection of the data flow.This ability enables you torun your business from thesecondary site.
Appendix F. Types of data replication 195
Table 34. Types of data replication offered by Tivoli Storage Productivity Center for Replication (continued)
Copy type Supported software Supported storage systems Description
Global Mirror Failover /Failback with Practice
IBM Tivoli StorageProductivity Center forReplication Two SiteBusiness Continuity
DS6000, DS8000, ESS 800,SAN Volume Controller,and Storwize V7000
Global Mirror is a methodof asynchronous, remotedata replication betweentwo sites that are over 300KM apart. It maintainsidentical data in both thesource and target, wherethe source is located in onestorage system and thetarget is located in anotherstorage system. GlobalMirror Failover / Failbackwith Practice combinesGlobal Mirror andFlashCopy to provide apoint-in-time copy of thedata on a remote site at adistance over 300 KM awayfrom your first site.
Metro Global Mirror IBM Tivoli StorageProductivity Center forReplication Three SiteBusiness Continuity
ESS 800 (source host (H1)site only) and DS8000
Metro Global Mirror is amethod of continuous,remote data replication thatoperates between three sitesthat varying distancesapart. Metro Global Mirrorcombines Metro Mirrorsynchronous copy andGlobal Mirrorasynchronous copy into asingle session, where theMetro Mirror target is theGlobal Mirror source. UsingMetro Global Mirror andMetro Global Mirror withHyperSwap, your dataexists on a second site thatis less than 300 KM away,and a third site that is morethan 300 KM away. MetroGlobal Mirror uses bothMetro Mirror and GlobalMirror Failover / Failbackto switch the direction ofthe data flow. This abilityenables you to run yourbusiness from thesecondary or tertiary sites.
Using Basic HyperSwapwith Metro Global Mirror,you can configure andmanage three-sitecontinuous replicationneeded in a disasterrecovery event.
196 IBM System Storage Productivity Center: User's Guide
Table 34. Types of data replication offered by Tivoli Storage Productivity Center for Replication (continued)
Copy type Supported software Supported storage systems Description
Metro Global Mirror withPractice
IBM Tivoli StorageProductivity Center forReplication Three SiteBusiness Continuity
ESS 800 (source host (H1)site only) and DS8000
Using Metro Global Mirrorwith Practice, you canpractice your disasterrecovery actions whilemaintaining disasterrecovery capabilities. Yourdata exists on a second sitethat is less than 300 KMaway, and a third site thatis more than 300 KM away.Metro Global Mirror usesboth Metro Mirror andGlobal Mirror Failover /Failback to switch thedirection of the data flow;as a result, you can runyour business from thesecondary or tertiary sites,and simulate a disaster.
Appendix F. Types of data replication 197
198 IBM System Storage Productivity Center: User's Guide
Appendix G. Evaluating the Tivoli Storage Productivity Centerfor Replication (try and buy) product
You can evaluate IBM Tivoli Storage Productivity Center for Replication in yourenvironment for no charge.
Overview
A 60-day trial version (try and buy) copy of Tivoli Storage Productivity Center forReplication Two Site BC provides the same functions as the licensed product. Thetrial version is available if you have System Storage Productivity Center and TivoliStorage Productivity Center for Replication preinstalled in your environment. Thetrial version licensing package is limited to ten customers at one time.
To obtain the license key information, contact your IBM Business Partner orauthorized IBM sales representative. After obtaining the license key, perform thefollowing steps:1. From the My Work pane, select Administration.2. Type the update key, and select Update.
After 60 days, you must order the licensed product to use IBM Tivoli StorageProductivity Center for Replication.
Upgrading from the try and buy product
You can upgrade from a try and buy version of Tivoli Storage Productivity Centerfor Replication to the licensed product by contacting your IBM Business Partner orauthorized IBM sales representative.
© Copyright IBM Corp. 2007, 2010 199
200 IBM System Storage Productivity Center: User's Guide
Appendix H. Accessibility features for Tivoli StorageProductivity Center
Accessibility features help users who have a disability, such as restricted mobilityor limited vision, to use information technology products successfully.
Accessibility features
The following list includes the major accessibility features in IBM Tivoli StorageProductivity Center:v Tivoli Storage Productivity Center functions are available using the keyboard for
navigation instead of the mouse. You can use keys or key combinations toperform operations that can also be done using a mouse. However, you mustuse the mouse to navigate the Topology Viewer and report graphs. Standardoperating system keystrokes are used for standard operating system operations.
v You can use screen readers to read the user interface.v The user interface communicates all information independently of color.v The IBM Tivoli Storage Productivity Center Information Center, and its related
publications are accessibility-enabled and include the following accessibilityfeatures:– The information center is provided in XHTML 1.0 format, which is viewable
in most Web browsers. XHTML allows you to view documentation accordingto the display preferences set in your browser. With XHTML, you can usescreen readers and other assistive technologies.
– All documentation for Tivoli Storage Productivity Center is available inAdobe Portable Document Format (PDF) using the Adobe Acrobat Reader.You can access the PDFs from the Printable PDFs topic in the informationcenter at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.
– All images are provided with alternative text, so that users with visionimpairments can understand the contents of the images.
Keyboard navigation
This product uses standard Microsoft Windows navigation keys.
Interface information
Click Preferences > Look and Feel to select how to display the Tivoli StorageProductivity Center user interface. To do so, complete the following steps:1. Start the Tivoli Storage Productivity Center user interface.2. Click Preferences > Look and Feel to change the visual appearance of the user
interface to best suit your visual needs:v Windows Classicv Windowsv CDE/Motifv Metal
© Copyright IBM Corp. 2007, 2010 201
IBM and accessibility
See the IBM Human Ability and Accessibility Center Web site for more informationabout the commitment that IBM has to accessibility.
202 IBM System Storage Productivity Center: User's Guide
Notices
This information was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document inother countries. Consult your local IBM representative for information on theproducts and services currently available in your area. Any reference to an IBMproduct, program, or service is not intended to state or imply that only that IBMproduct, program, or service may be used. Any functionally equivalent product,program, or service that does not infringe any IBM intellectual property right maybe used instead. However, it is the user's responsibility to evaluate and verify theoperation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering subject matterdescribed in this document. The furnishing of this document does not grant youany license to these patents. You can send license inquiries, in writing, to:
IBM Director of LicensingIBM CorporationNorth Castle DriveArmonk, NY 10504-1785U.S.A.
For license inquiries regarding double-byte character set (DBCS) information,contact the IBM Intellectual Property Department in your country or sendinquiries, in writing, to:
Intellectual Property LicensingLegal and Intellectual Property LawIBM Japan, Ltd.1623-14, Shimotsuruma, Yamato-shiKanagawa 242-8502 Japan
The following paragraph does not apply to the United Kingdom or any othercountry where such provisions are inconsistent with local law:INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THISPUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHEREXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIEDWARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESSFOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express orimplied warranties in certain transactions, therefore, this statement may not applyto you.
This information could include technical inaccuracies or typographical errors.Changes are periodically made to the information herein; these changes will beincorporated in new editions of the publication. IBM may make improvementsand/or changes in the product(s) and/or the program(s) described in thispublication at any time without notice.
Any references in this information to non-IBM Web sites are provided forconvenience only and do not in any manner serve as an endorsement of those Websites. The materials at those Web sites are not part of the materials for this IBMproduct and use of those Web sites is at your own risk.
© Copyright IBM Corp. 2007, 2010 203
IBM may use or distribute any of the information you supply in any way itbelieves appropriate without incurring any obligation to you.
Licensees of this program who wish to have information about it for the purposeof enabling: (i) the exchange of information between independently createdprograms and other programs (including this one) and (ii) the mutual use of theinformation which has been exchanged, should contact:
IBM Corporation2Z4A/10111400 Burnet RoadAustin, TX 78758U.S.A
Such information may be available, subject to appropriate terms and conditions,including in some cases, payment of a fee.
The licensed program described in this document and all licensed materialavailable for it are provided by IBM under terms of the IBM Customer Agreement,IBM International Program License Agreement or any equivalent agreementbetween us.
Information concerning non-IBM products was obtained from the suppliers ofthose products, their published announcements or other publicly available sources.IBM has not tested those products and cannot confirm the accuracy ofperformance, compatibility or any other claims related to non-IBM products.Questions on the capabilities of non-IBM products should be addressed to thesuppliers of those products.
If you are viewing this information softcopy, the photographs and colorillustrations may not appear.
204 IBM System Storage Productivity Center: User's Guide
Trademarks
IBM, the IBM logo, and ibm.com are trademarks or registered trademarks ofInternational Business Machines Corp., registered in many jurisdictions worldwide.Other product and service names might be trademarks of IBM or other companies.A current list of IBM trademarks is available on the Web at "Copyright andtrademark information" at http://www.ibm.com/legal/copytrade.shtml.
Adobe is a registered trademark of Adobe Systems Incorporated in the UnitedStates, and/or other countries.
DIA Data Integrity Assurance, Storewiz, Storwize, and the Storwize logo aretrademarks or registered trademarks of Storwize Inc., an IBM Company.
Intel and Itanium are trademarks or registered trademarks of Intel Corporation orits subsidiaries in the United States and other countries.
Java and all Java-based trademarks and logos are trademarks or registeredtrademarks of Oracle and/or its affiliates.
Linux is a registered trademark of Linus Torvalds in the United States, othercountries, or both.
Microsoft and Windows are trademarks of Microsoft Corporation in the UnitedStates, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and othercountries.
Other product and service names might be trademarks of IBM or other companies.
Important notesv Processor speeds indicate the internal clock speed of the microprocessor; other
factors also affect application performance.v CD or DVD drive speed is the variable read rate. Actual speeds vary and are
often less than the possible maximum.v When referring to processor storage, real and virtual storage, or channel volume,
KB stands for 1024 bytes, MB stands for approximately 1,048,576 bytes, and GBstands for approximately 1,073,741,824 bytes.
v When referring to hard-disk drive capacity or communications volume, MBstands for 1,000,000 bytes, and GB stands for 1,000,000,000 bytes. Totaluser-accessible capacity can vary depending on operating environments.
v Maximum internal hard-disk drive capacities assume the replacement of anystandard hard-disk drives and population of all hard-disk drive bays with thelargest currently supported drives that are available from IBM.
v Maximum memory may require replacement of the standard memory with anoptional memory module.
v IBM makes no representation or warranties regarding non-IBM products andservices that are ServerProven®, including but not limited to the impliedwarranties of merchantability and fitness for a particular purpose. Theseproducts are offered and warranted solely by third parties.
Notices 205
||
v IBM makes no representations or warranties with respect to non-IBM products.Support (if any) for the non-IBM products is provided by the third party, notIBM.
v Some software might differ from its retail version (if available), and might notinclude user manuals or all program functionality.
Particulate ContaminationThis topic identifies contamination information.
Attention: Airborne particulates (including metal flakes or particles) and reactivegases acting alone or in combination with other environmental factors such ashumidity or temperature might pose a risk to the server that is described in thisdocument. Risks that are posed by the presence of excessive particulate levels orconcentrations of harmful gases include damage that might cause the server tomalfunction or cease functioning altogether. This specification sets forth limits forparticulates and gases that are intended to avoid such damage. The limits must notbe viewed or used as definitive limits, because numerous other factors, such astemperature or moisture content of the air, can influence the impact of particulatesor environmental corrosives and gaseous contaminant transfer. In the absence ofspecific limits that are set forth in this document, you must implement practicesthat maintain particulate and gas levels that are consistent with the protection ofhuman health and safety. If IBM determines that the levels of particulates or gasesin your environment have caused damage to the server, IBM may conditionprovision of repair or replacement of servers or parts on implementation ofappropriate remedial measures to mitigate such environmental contamination.Implementation of such remedial measures is a customer responsibility.
Table 35. Limits for particulates and gases
Contaminant Limits
Particulate v The room air must be continuouslyfiltered with 40% atmospheric dust spotefficiency (MERV 9) according to ASHRAEStandard 52.21.
v Air that enters a data center must befiltered to 99.97% efficiency or greater,using high-efficiency particulate air(HEPA) filters that meet MIL-STD-282.
v The deliquescent relative humidity of theparticulate contamination must be morethan 60%2.
v The room must be free of conductivecontamination such as zinc whiskers.
Gaseous v Copper: Class G1 as per ANSI/ISA71.04-19853.
v Silver: Corrosion rate of less than 300 Å in30 days.
206 IBM System Storage Productivity Center: User's Guide
Table 35. Limits for particulates and gases (continued)
Contaminant Limits
Notes:
v1 ASHRAE 52.2-2008 - Method of Testing General Ventilation Air-Cleaning Devices forRemoval Efficiency by Particle Size. Atlanta: American Society of Heating, Refrigeratingand Air-Conditioning Engineers, Inc.
v2 The deliquescent relative humidity of particulate contamination is the relative humidityat which the dust absorbs enough water to become wet and promote ionic conduction.
v3 ANSI/ISA-71.04-1985. Environmental conditions for process measurement and controlsystems: Airborne contaminants. Instrument Society of America, Research Triangle Park,North Carolina, U.S.A.
Electronic emission notices
Federal Communications Commission statementThis explains the Federal Communications Commission's (FCC) statement.
This equipment has been tested and found to comply with the limits for a Class Adigital device, pursuant to Part 15 of the FCC Rules. These limits are designed toprovide reasonable protection against harmful interference when the equipment isoperated in a commercial environment. This equipment generates, uses, and canradiate radio frequency energy and, if not installed and used in accordance withthe instruction manual, might cause harmful interference to radio communications.Operation of this equipment in a residential area is likely to cause harmfulinterference, in which case the user will be required to correct the interference athis own expense.
Properly shielded and grounded cables and connectors must be used in order tomeet FCC emission limits. IBM is not responsible for any radio or televisioninterference caused by using other than recommended cables and connectors, or byunauthorized changes or modifications to this equipment. Unauthorized changesor modifications could void the user's authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to thefollowing two conditions: (1) this device might not cause harmful interference, and(2) this device must accept any interference received, including interference thatmight cause undesired operation.
Industry Canada compliance statementThis Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conform à la norme NMB-003 duCanada.
Australia and New Zealand Class A StatementAttention: This is a Class A product. In a domestic environment this productmight cause radio interference in which case the user might be required to takeadequate measures.
European Union Electromagnetic Compatibility DirectiveThis product is in conformity with the protection requirements of European Union(EU) Council Directive 2004/108/EC on the approximation of the laws of the
Notices 207
Member States relating to electromagnetic compatibility. IBM cannot acceptresponsibility for any failure to satisfy the protection requirements resulting from anon-recommended modification of the product, including the fitting of non-IBMoption cards.
Attention: This is an EN 55022 Class A product. In a domestic environment thisproduct might cause radio interference in which case the user might be required totake adequate measures.
Responsible Manufacturer:
International Business Machines Corp.New Orchard RoadArmonk, New York 10504914-499-1900
European community contact:
IBM Deutschland GmbHIBM Technical Regulations, Department M456IBM-Allee 1, 71139 Ehningen, Germany
Germany Electromagnetic compatibility directiveDeutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A EU-Richtliniezur Elektromagnetischen Verträglichkeit
Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie2004/108/EG zur Angleichung der Rechtsvorschriften über die elektromagnetischeVerträglichkeit in den EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022Klasse A ein.
Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zuinstallieren und zu betreiben. Des Weiteren dürfen auch nur von der IBMempfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung fürdie Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung derIBM verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohneEmpfehlung der IBM gesteckt/eingebaut werden.
EN 55022 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden:
"Warnung: Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung kann imWohnbereich Funk-Störungen verursachen; in diesem Fall kann vom Betreiberverlangt werden, angemessene Mabnahmen zu ergreifen und dafüraufzukommen."
Deutschland: Einhaltung des Gesetzes über die elektromagnetischeVerträglichkeit von Geräten
Dieses Produkt entspricht dem "Gesetz über die elektromagnetische Verträglichkeitvon Geräten (EMVG)." Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG inder Bundesrepublik Deutschland.
Zulassungsbescheinigung laut dem Deutschen Gesetz über dieelektromagnetische Verträglichkeit von Geräten (EMVG) (bzw. der EMC EGRichtlinie 2004/108/EG) für Geräte der Klasse A
208 IBM System Storage Productivity Center: User's Guide
Dieses Gerät ist berechtigt, in übereinstimmung mit dem Deutschen EMVG dasEG-Konformitätszeichen - CE - zu führen.
Verantwortlich für die Einhaltung der EMV Vorschriften ist der Hersteller:International Business Machines Corp.New Orchard RoadArmonk,New York 10504Tel: 914-499-1900
Der verantwortliche Ansprechpartner des Herstellers in der EU ist:
IBM Deutschland GmbHTechnical Regulations, Abteilung M456IBM-Allee 1, 71139 Ehningen, Germany
Generelle Informationen:
Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 KlasseA.
Japan Voluntary Control Council for Interference (VCCI) ClassA Statement
Japan Electronics and Information Technology IndustriesAssociation (JEITA) Statement (less than or equal to 20 A perphase)
Korean Communications Commission (KCC) Class AStatement
jjieta
1
Notices 209
People's Republic of China Class A Electronic Emissionstatement
Russia Electromagnetic Interference (EMI) Class A Statement
Taiwan Class A compliance statement
rusem
i
210 IBM System Storage Productivity Center: User's Guide
Glossary
This glossary includes terms and definitions for the IBM System Storage Productivity Center.
The following cross-references are used in thisglossary:v See refers the reader from a term to a preferred
synonym, or from an acronym or abbreviationto the defined full form.
v See also refers the reader to a related orcontrasting term.
To view glossaries for other IBM products, go tohttp://www.ibm.com/software/globalization/terminology/.
1U A unit of measurement that equals 1.75inches in height and is one unit of spacebetween shelves on a rack.
agent An entity that represents one or moremanaged objects by sending notificationsregarding the objects and by handlingrequests from servers for managementoperations to modify or query the objects.
array An ordered collection, or group, ofphysical devices (disk drive modules) thatare used to define logical volumes ordevices. An array is a group of drivesdesignated to be managed with aRedundant Array of Independent Disks(RAID). See also Redundant Array ofIndependent Disks.
authenticationThe security service that provides proofthat a user of a computer system isgenuinely who that person claims to be.Common mechanisms for implementingthis service are passwords and digitalsignatures. Authentication is distinct fromauthorization; authentication is notconcerned with granting or denyingaccess to system resources. See alsoauthorization.
authorizationThe process of granting a user, system, orprocess either complete or restrictedaccess to an object, resource, or function.
CIM See Common Information Model.
CIM agentThe code that consists of common
building blocks that can be used insteadof proprietary software or device-specificprogramming interfaces to managedevices that are compliant with theCommon Information Model (CIM).
CIMOMSee CIM object manager.
CIM object manager (CIMOM)The common conceptual framework fordata management that receives, validates,and authenticates the CIM requests fromthe client application. It then directs therequests to the appropriate component orservice provider.
clusterUp to four pairs of IBM System StorageSAN Volume Controller nodes thatprovide a single configuration and serviceinterface.
A partition capable of performing allDS8000 series functions.
Common Information Model (CIM)An implementation-neutral,object-oriented schema for describingnetwork management information. TheDistributed Management Task Force(DMTF) develops and maintains CIMspecifications.
Configuration UtilityA utility in the Tivoli Storage ProductivityCenter that enables a user to configureand administer the IBM System StorageDS8000 and other storage subsystems byadding and managing element managers.
consoleA user interface to a server, for example,the interface provided on a personalcomputer.
control enclosureA hardware unit that includes the chassis,node canisters, drives, and power sourcesthat include batteries.
data collectionThe process of obtaining performance and
© Copyright IBM Corp. 2007, 2010 211
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availability monitoring data andproviding that data to a metric evaluator.Examples of data collectors include DNSprobes, Web page analyzers, or databaseanalyzers. See also discovery.
discoveryThe process of finding resources withinan enterprise, including finding the newlocation of monitored resources that weremoved. Discovery includes the detectionof changes in network topology, such asnew and deleted nodes or new anddeleted interfaces. See also discoveryinterval and schedule.
domain nameIn Internet communications, a name of ahost system. A domain name consists of asequence of subnames that are separatedby a delimiter character, for example,www.ibm.com. See also Domain NameSystem.
domain name serverIn Internet communications, a serverprogram that supplies name-to-addressconversion by mapping domain names toIP addresses.
Domain Name System (DNS)The distributed database system used tomap domain names to IP addresses. Seealso domain name.
DNS See Domain Name System.
EIA unitA unit of measure, established by theElectronic Industries Association, equal to4.45 millimeters (0.175 inches).
EIA See Electrical Industries Association.
Electronic Industries AssociationAn organization of electronicsmanufacturers that advances thetechnological growth of the industry,represents the views of its members, anddevelops industry standards.
elementA component of a storage infrastructure.For example, an element can be a storagesystem, a switch, or a virtualizationappliance.
element managerAn application that is used for remotely
configuring and managing a specificcomponent of a storage infrastructure. Seealso element.
enclosureA free-standing structure or frame thatcan hold multiple servers and expansionunits.
Enterprise Systems Connection (ESCON)A set of IBM products and services thatprovides a dynamically connectedenvironment using optical cables as atransmission medium.
ESCONSee Enterprise Systems Connection.
EthernetA packet-based networking technology forlocal area networks (LANs) that supportsmultiple access and handles contention byusing Carrier Sense Multiple Access withCollision Detection (CSMA/CD) as theaccess method. Ethernet is standardizedin the IEEE 802.3 specification.
event An occurrence of significance to a task orsystem. Events can include completion orfailure of an operation, a user action, orthe change in state of a process.
expansion canisterA hardware unit that includes theserial-attached SCSI (SAS) hardware thatenables the node hardware to use thedrives of the expansion enclosure.
expansion enclosureA hardware unit that includes enclosurechassis, expansion canisters, drives, andpower sources that do not includebatteries.
fabric A complex network of hubs, switches,adapter endpoints, and connecting cablesthat support a communication protocolbetween devices. For example, fibrechannel uses a fabric to connect devices.
fibre channelA technology for transmitting databetween computer devices. It is especiallysuited for attaching computer servers toshared storage devices and forinterconnecting storage controllers anddrives.
FICONSee fibre channel connection.
212 IBM System Storage Productivity Center: User's Guide
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fibre channel connectionA fibre-channel communication protocoldesigned for IBM mainframe computersand peripherals.
FlashCopyAn optional feature of the Storage SystemDS family that can make an instant copyof data, that is, a point-in-time copy of avolume.
fuzzy copyA backup version or archived copy of afile that might not accurately reflect theoriginal contents of the file, because itwas backed up or archived when the filewas being modified.
Global CopyAn optional capability of the DS8000remote mirror and copy feature thatmaintains a fuzzy copy of a logicalvolume on the same DS8000 storage unitor on another DS8000 storage unit. Inother words, all modifications that anyattached host performs on the primarylogical volume are also performed on thesecondary logical volume at a later pointin time. The original order of update isnot strictly maintained. See also remotemirror and copy and Metro Mirror.
Global MirrorAn optional capability of the remotemirror and copy feature that provides atwo-site extended-distance remote copy.Data that is written by the host to thestorage unit at the local site isautomatically maintained at the remotesite. See also Metro Mirror, remote mirrorand copy, and Global Copy.
Globally Unique Identifier (GUID)An algorithmically determined numberthat uniquely identifies an entity within asystem.
graphical user interface (GUI)A type of computer interface that presentsa visual metaphor of a real-world scene,often of a desktop, by combininghigh-resolution graphics, pointing devices,menu bars and other menus, overlappingwindows, icons and object-actionrelationship.
GUI See graphical user interface.
GUID See Globally Unique Identifier.
Hardware Management Console (HMC)A system that controls managed systems,including the management of logicalpartitions. Using service applications, theHMC communicates with managedsystems to detect, consolidate, and sendinformation to IBM for analysis.
HMC See Hardware Management Console.
host A computer that is connected to anetwork and that provides an access pointto that network. The host can be a client,a server, or both a client and serversimultaneously.
host nameIn Internet communication, the namegiven to a computer. The host namemight be a fully qualified domain namesuch as mycomputer.city.company.com, orit might be a specific subname such asmycomputer. See also host system.
host systemA computer, either mainframe (S/390 orzSeries) or open-system, that is connectedto the ESS. S/390 or zSeries hosts areconnected to the ESS through ESCON orFICON interfaces. Open-systems hosts areconnected to the ESS by the SmallComputer System Interface (SCSI) or thefibre-channel interface.
hub A fibre channel device that connectsnodes into a logical loop by using aphysical star topology.
in-bandPertaining to signals that are carriedwithin the telephony voice channel.
Internet Protocol (IP)A protocol that routes data through anetwork or interconnected networks. Thisprotocol acts as an intermediary betweenthe higher protocol layers and thephysical network. See also TransmissionControl Protocol/Internet Protocol.
IP See Internet Protocol.
IP addressA unique address for a device or logicalunit on a network that uses the InternetProtocol standard.
job A unit of work within a run for aschedule. One run may have multiple
Glossary 213
jobs. For example, a system probeschedule has one job created per systemin its definition.
launch descriptor fileAn XML file that describes the menus andthe detailed uniform resource locators(URLs) for applications. A launchdescriptor file is required to enable thelaunch-in-context feature for the device.
launch-in-contextA feature that enables a user to accessexternal applications from the TivoliStorage Productivity Center GUI.
LDAP See Lightweight Directory Access Protocol.
Lightweight Directory Access Protocol (LDAP)An open protocol that uses TCP/IP toprovide access to directories that supportan X.500 model and that does not incurthe resource requirements of the morecomplex X.500 Directory Access Protocol(DAP). For example, LDAP can be used tolocate people, organizations, and otherresources in an Internet or intranetdirectory.
Lightweight Third Party Authentication (LTPA)An authentication framework that allowssingle sign-on across a set of Web serversthat fall within an Internet domain.
logical unit number (LUN)In the Small Computer System Interface(SCSI) standard, a unique identifier usedto differentiate devices, each of which is alogical unit (LU).
LTPA See Lightweight Third Party Authentication.
LUN See logical unit number.
managed hostA host that is managed by Tivoli StorageProductivity Center and one or moreactive in-band agents.
Management Information Base (MIB)In the Simple Network ManagementProtocol (SNMP), a database of objectsthat can be queried or set by a networkmanagement system.
Metro MirrorA function of the remote mirror and copyfeature that constantly updates asecondary copy of a volume to match
changes made to a source volume. Seealso remote mirror and copy and GlobalCopy.
Metro Global MirrorA three-site, high availability, disasterrecovery solution. Metro Global Mirroruses synchronous replication to mirrordata between a local site and anintermediate site, and asynchronousreplication to mirror data from anintermediate site to a remote site.
MIB See Management Information Base.
navigation treeA hierarchical structure that is used toaccess information.
node canisterA hardware unit that includes the nodehardware, fabric and service interfaces,and serial-attached SCSI (SAS) expansionports.
password toolA software application that manages theAdministrator password and the hostauthentication password so that they canbe changed as one.
A software application that manages theDB2 user password, DB2 servicepassword, and WebSphere user passwordso that they can changed as one.
persistenceA characteristic of data that is maintainedacross session boundaries, or of an objectthat continues to exist after the executionof the program or process that created it,usually in nonvolatile storage such as adatabase system.
ping A job that tracks the availability of assetsand that is performed by an agent.Several ping jobs can be used to monitorthe availability of any computer or subsetof computers in the network. See alsoschedule.
pool A named set of storage volumes that isthe destination for storing client data.
probe A job that itemizes and creates aninventory of assets, such as computers,controllers, disk drives, file systems, andlogical units, and that is performed by anagent. Several probe jobs can be used onany computer or subset of computers. Seealso schedule.
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rack See enclosure.
RAID See Redundant Array of Independent Disks.
Redundant Array of Independent Disks (RAID)A collection of two or more disk physicaldrives that present to the host an imageof one or more logical disk drives. In theevent of a single physical device failure,the data can be read or regenerated fromthe other disk drives in the array due todata redundancy. See also array.
remote consoleA display device that qualifies as asystem console but is not directly attachedto a system.
remote mirror and copyA feature of a storage server thatconstantly updates a secondary copy of alogical volume to match changes made toa primary logical volume. The primaryand secondary volumes can be on thesame storage server or on separatestorage servers. See also Global Mirror,Metro Mirror, and Global Copy.
run A single invocation of a schedule. Aschedule that collects data multiple timeshas multiple runs. For example, a scanschedule that collects data daily has sevenruns per week.
SAN See storage area network.
scan A job that monitors the usage andconsumption of your storage and theconstraints and that is performed by anagent. Several scan jobs can be used tomonitor the file systems on any computeror subset of computers. See also schedule.
scheduleA definition of a monitoring task thatcollects data about storage resources.Monitoring tasks include scans, probes,pings, discovery, and performancemonitors. For example, define a probeschedule to collect data about storagesystems; define a scan schedule to collectfile-level information about hosts.
SCSI See Small Computer System Interface.
Simple Network Management Protocol (SNMP)A set of protocols for monitoring systemsand devices in complex networks.Information about managed devices isdefined and stored in a ManagementInformation Base (MIB).
single sign-onAn authentication process in which a usercan access more than one system orapplication by entering a single user IDand password.
Small Computer System Interface (SCSI)A standard used by computermanufacturers for attaching peripheraldevices (such as tape drives, hard disks,CD-ROM drives, printers, and scanners)to computers (servers).
SMI-S See Storage Management InitiativeSpecification.
SNMPSee Simple Network Management Protocol.
storage area network (SAN)A dedicated storage network tailored to aspecific environment, combining servers,storage products, networking products,software, and services.
Storage Management Initiative Specification(SMI-S)
A design specification developed by theStorage Networking Industry Association(SNIA) that specifies a secure and reliableinterface with which storage managementsystems (SMSs) can identify, classify,monitor, and control physical and logicalresources in a storage area network(SAN). The interface integrates thevarious devices to be managed in astorage area network (SAN) and the toolsused to manage them.
Storage Networking Industry Association(SNIA)
An alliance of computer vendors anduniversities that focus on developing andpromoting industry standards for storagenetworks.
storage poolAn aggregation of storage resources on aSAN that have been set aside for aparticular purpose.
subsystemA secondary or subordinate system,usually capable of operatingindependently of, or asynchronously with,a controlling system.
switch A network infrastructure component towhich multiple nodes attach. Unlike hubs,switches typically have internal
Glossary 215
bandwidth that is a multiple of linkbandwidth, and the ability to rapidlyswitch node connections from one toanother. A typical switch canaccommodate several simultaneous fulllink bandwidth transmissions betweendifferent pairs of nodes. Contrast withhub.
systemA functional unit, consisting of one ormore computers and associated software,that uses common storage for all or partof a program and also for all or part ofthe data necessary for the execution of theprogram. A computer system can be astand-alone unit, or it can consist ofmultiple connected units.
token The basic syntactic unit of a computinglanguage. A token consists of one or morecharacters, excluding the blank characterand excluding characters within a stringconstant or delimited identifier.
topologyThe physical or logical mapping of thelocation of networking components ornodes within a network. Commonnetwork topologies include bus, ring, star,and tree.
virtualizationIn the storage industry, a concept inwhich a pool of storage is created thatcontains several disk subsystems. Thesubsystems can be from various vendors.The pool can be split into virtual disksthat are visible to the host systems thatuse them.
volumeA discrete unit of storage on disk, tape orother data recording medium thatsupports some form of identifier andparameter list, such as a volume label orinput/output control. See also storage pool.
zone A collection of fibre-channel device portsthat are permitted to communicate witheach other using the fabric. Types ofdevice ports for zone purposes are nodeports (N_ports) or node loop ports(NL_ports). Any two N_ports or NL_portsthat are not members of at least onecommon zone are not permitted tocommunicate using the fabric. See alsozoning.
zoningIn fibre-channel environments, thegrouping of multiple ports to form avirtual, private, storage network. Portsthat are members of a zone cancommunicate with each other, but areisolated from ports in other zones. Seealso zone.
216 IBM System Storage Productivity Center: User's Guide
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Index
Special characters.jnlp file, prompt to download 180.jnlp file, prompt to download and not
run 180
Aaccessibility features 201adding
installation license 135storage volumes 101
adding storage volumesmoving a database
verifying the additionalstorage 101
prerequisites and tasks 100agents
overview 5antivirus software 17attached devices 38attention notices xiiiauthentication method for single sign-on
LDAP/Active Directory 110operating system method 110
Bbacking up
IBM Tivoli Storage ProductivityCenter for Replication 152
SSPC system 143using non-Administrator user ID 97
browserpreparing to configure SSPC 49, 57,
67browser requirements, for DS8000
GUI 31browsers supported 30
Ccaution statements xiiiCIM agents
role in Tivoli Storage ProductivityCenter 5
CIM object managerdescription 109
command-line interfacerole in Tivoli Storage Productivity
Center 5completing the installation 46Configuration Utility
use with element managers 107Configure Devices wizard
addingDS3000 69DS4000 69DS5000 69DS8000 51
Configure Devices wizard (continued)adding (continued)
SAN Volume Controller 59Storwize V7000 59
description 3configuring
IBM Storwize V7000 11IBM System Storage DS8000 49IBM System Storage Productivity
Center 93configuring SSPC
for DS3000 67for DS4000 67for DS5000 67for DS8000 49for IBM Tivoli Storage Productivity
Center for Replication 85for SAN Volume Controller 57for Storwize V7000 11, 57
configuring SSPC forRemote Desktop connection 129
contamination, particulate andgaseous 206
copy sets, adding 87creating additional storage 99credentials
See user credentialscredentials, updating storage system 138
Ddanger statements xiiiDB2
changingservices password 130user password 130
DS Storage Manageruninstalling
remote GUI 191DS Storage Manager user interface
installing 67DS Storage Manager, running JWS
version on AIX 133DS3000
adding to Tivoli Storage ProductivityCenter 69
configuring SSPC for 67configuring to Tivoli Storage
Productivity Center 69installing GUI 67managing 107running a probe job 72uninstalling GUI 191
DS4000adding to Tivoli Storage Productivity
Center 69configuring SSPC for 67configuring to Tivoli Storage
Productivity Center 69installing GUI 67managing 107
DS4000 (continued)running a probe job 72uninstalling GUI 191
DS5000adding to Tivoli Storage Productivity
Center 69configuring SSPC for 67configuring to Tivoli Storage
Productivity Center 69installing GUI 67managing 107running a probe job 72uninstalling GUI 191
DS8000accessing GUI through Tivoli Storage
Productivity Center 55attachment to SSPC 38configuring SSPC for 49configuring to Tivoli Storage
Productivity Center 51managing 107running a probe job 54
DS8000 element managerdescription 109element manager 109for DS8000 109
DS8000 Storage Managerupgrading 141
DSCIMCLIupgrading 142
Eelement manager
description 107use with Configuration Utility 107
element manager tab 107element managers
starting 4environmental notices xierror messages 156ESSNI
role in Tivoli Storage ProductivityCenter 5
Ffibre-channel
adapter 38cabling 38
FlashCopy replication, creating asession 87
Ggaseous contamination 206glossary 211
© Copyright IBM Corp. 2007, 2010 217
Hhardware, installing 39help
before contacting IBM 156IBM Support Center 158on the World Wide Web 158
host bus adaptercabling 38determining state of ports 185diagnostics 185
host namespecifying for System Storage
Productivity Center 27
IIBM Support Center 158IBM System Storage Productivity Center
configuring 93IBM Tivoli Storage Productivity Center
Basic Edition 77IBM Tivoli Storage Productivity Center
for Replicationbacking up 152changing password 130configuring SSPC for 85recovering 152upgrading 136, 141
IBM Tivoli Storage Productivity Center,upgrading 136
information center, searching 25installing
completing installation 46DS Storage Manager user
interface 67hardware 39Storage Resource agents 189System Storage Productivity
Center 33, 189IP address
adding to trusted zonefor DS3000 67for DS4000 67for DS5000 67for SAN Volume Controller 57for Storwize V7000 57
IPv6limitations 173planning for 171
JJava Web Start
use in installing user interface 67warning windows when
accessing 180JavaScript, enabling 86Job Management panel 7
LLC-to-LC cable 38LDAP user authentication
configuring in Tivoli IntegratedPortal 115
licenseactivating for Windows 174adding 135
licenses 166loopback test 185LSI Configuration Utility Program 144LSI MegaRAID SAS-MFI BIOS
Utility 144LTPA token expiration
changing 124
Mmanaging, storage systems 107messages
error 156warning 180
monitoring devices 7mounting brackets 39
Nnotes, important 205notices and statements xiii
Oonline help 158operating system
getting security updates toWindows 174
operating system user authenticationconfiguring in Tivoli Integrated
Portal 111
Pparticulate contamination 206password
changingDB2 services 130DB2 user 130IBM Tivoli Storage Productivity
Center for Replication 130setting Administrator user ID 46
planningIPv6 support 171, 173System Storage Productivity
Center 27planning work sheet 27ports, determining state for HBA 185prerequisites 38
Rrack installation, instructions 39RAID support 144recovering
IBM Tivoli Storage ProductivityCenter for Replication 152
recovering SSPC system image 144, 149from DVDs 148from shared folder on network
drive 146if backed up 146
recovering your SSPC system image 143Redbooks publications xxivredundant array of independent disks,
support for 144remote access to SAN Volume
Controller 98remote system
configuring Tivoli StorageProductivity Center 95
reportingcategories 81overview 81
reports, from Tivoli Storage ProductivityCenter 8
Ssafety information xisafety notices xi, xiii, xivSAN Volume Controller
configuring SSPC for 57configuring to Tivoli Storage
Productivity Center 59establishing remote access 98managing 107publications xxiirunning a probe job 63
SANsurfer 185searching the information center 25setting Administrator user ID
password 46single sign-on
changing LTPA token expiration 124changing user authentication
method 111overview 110types of user authentication
methods 110user authentication method used
with 110starting applications 4starting element managers 4statements and notices xiiiStorage Resource agents
installing 189role in Tivoli Storage Productivity
Center 5storage, creating additional 99
creating a backup copy of thedatabase 101
moving a database 101prerequisites and tasks 100restoring the database 102
Storwize V7000configuring
SSPC for 11, 57to Tivoli Storage Productivity
Center 59managing 107
support 157System Storage Productivity Center
backing upsystem image 143
backing up system image 143installing 189managing
SAN Volume Controller 10
218 IBM System Storage Productivity Center: User's Guide
System Storage Productivity Center(continued)
overview 1, 2, 9, 13, 14, 16planning 27recovering system image 144
if backed up 146if backed up, from DVDs 148if backed up, from shared
folder 146if not backed up 149
reporting a problem 153server
description 27support 157testing the installation 46Tivoli Storage Productivity Center
role in SSPC 2troubleshooting
introduction 153Tivoli Storage Productivity
Center 177Tivoli Storage Productivity Center
for Replication 177topics 177
turning on and off 47uninstalling
components 191upgrading 135
TTCP/IP ports
planning for 169ports used by Tivoli Storage
Productivity Center 167used by Tivoli Storage Productivity
Center for Replication 170telecommunication line cord, usage xixTelnet, with SAN Volume Controller 98testing the SSPC installation 46Tivoli Storage Productivity Center
accessing DS8000 GUI 55adding
adding Storwize V7000 to 59DS3000 to 69DS4000 to 69DS5000 to 69DS8000 to 51SAN Volume Controller to 59
automatic configuring of devices 3configuring
configuring for DS5000 69for DS3000 69for DS8000 51for SAN Volume Controller 59for Storwize V7000 59forDS4000 69from a remote system 95
data collectionby CIM agents 5by command-line interface 5by ESSNI 5by Storage Resource agents 5
monitoring devices 7reports 8running a probe job for DS3000 72running a probe job for DS4000 72
Tivoli Storage Productivity Center(continued)
running a probe job for DS5000 72running a probe job for DS8000 54running a probe job for SAN Volume
Controller 63running a probe job for Storwize
V7000 63starting applications 4troubleshooting 177using topology viewer 77
Tivoli Storage Productivity Center forReplication
adding to trusted zone 86enabling JavaScript 86methods of data replication 193overview 14replication, methods 193troubleshooting 177try and buy 14upgrading 141
topology viewer, using 77trademarks 205translations
browser locale requirement xxivtroubleshooting
documentation 155, 156DS4000 or
DS5000 configuration fails 181Firefox browser fails to respond 182performance monitor times out 181prompt to download .jnlp file 180prompt to download and not run .jnlp
file 180reporting a problem 153Tivoli Integrated Portal service does
not stop 183Tivoli Storage Productivity
Center 177Tivoli Storage Productivity Center for
Replication 177wrong IP address for SSPC
server 183trusted zone
adding Tivoli Storage ProductivityCenter for Replication 86
try and buy 14, 193try and buy IBM Tivoli Storage
Productivity Center forReplication 199
Uuninstalling
DS Storage Manager 191DS3000 GUI 191DS4000 GUI 191DS5000 GUI 191remote GUI 191System Storage Productivity
Center 191unpacking SSPC server 38updates, getting for Windows 174updating storage system credentials 138upgrading
DS Storage Manager 142DS8000 Storage Manager 141
upgrading (continued)DSCIMCLI 142IBM Tivoli Storage Productivity
Center 136IBM Tivoli Storage Productivity
Center for Replication 136, 141System Storage Productivity
Center 135Tivoli Storage Productivity Center for
Replication 141user authentication
changing method 111configuring in Tivoli Integrated Portal
LDAP 115operating system 111
user credentials 109user roles, adding 93
Vverifying the DS8000 connection 46visual display devices, usage xixvoltage xix
Wwarning windows 180Windows
activating the license 174getting security updates 174
wizardConfigure Devices 3
Index 219
220 IBM System Storage Productivity Center: User's Guide
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