System Requirements & Supported Platforms for the Siebel ... · requirements for Siebel Analytics. Chapter 3, “Supported Software and Ancillary Programs,” provides a comprehensive

Siebel System Requirements and Supported Platforms for the Siebel Business Analytics Platform
Version 7.8.4, Rev. CAugust 2006

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Contents

Siebel System Requirements and Supported Platforms for the Siebel Business Analytics Platform 1

Chapter 1: IntroductionProduct Documentation 6

Contacting Technical Support 7

Oracle Welcomes Your Comments 8

Chapter 2: Platform Requirements for Siebel AnalyticsOverview of Supported Environments 9

Homogeneous and Heterogeneous Environments 9

Globalization Requirements 10

Hardware Requirements 10Hardware Requirements for Siebel Business Analytics Platform 12Hardware Requirements for Cluster Server 14Hardware Requirements for Siebel Mobile Analytics 16Hardware Requirements for Siebel Data Mining 17

Siebel Advanced Reporting Edition for Windows 18

Siebel Advanced Reporting Edition for UNIX 19

Client Environment Requirements 21Supported Web Browsers 21Supported Client Operating Systems 21

Server Environment Requirements 22Supported Server Operating Systems 22Supported Web Servers 23Siebel Delivers Support for SMTP 23Support for ODBC Open Client Interface 24

Supported Data Sources 24Supported Databases for Siebel Business Analytics Platform 25Support for Oracle Real Applications Clusters (RAC) 26Support for Multidimensional Data Sources 27Support for ODBC Data Sources 27

System Requirements & Supported Platforms for the Siebel BusinessAnalytics Platform Version 7.8.4, Rev. C

3

Contents ■

Chapter 3: Supported Software and Ancillary ProgramsSupported Software 29

Ancillary Programs 29

Apache License Agreement 32The Apache Software License, Version 1.1 32

Chapter 4: Product and Platform Availability UpdatesProduct and Feature Availability 35

Chapter 5: Supported Upgrade Paths

System Requirements & Supported Platforms for the Siebel Business Analytics Platform Version 7.8.4, Rev. C

4

1 Introduction

What’s New in System Requirements & Supported Platforms for the Siebel Business Analytics Platform, Version 7.8.4, Rev. CTable 2 describes the changes that are included in this version of the documentation.

What’s New in System Requirements & Supported Platforms for the Siebel Business Analytics Platform, Version 7.8.4, Rev. BTable 2 describes the changes that are included in this version of the documentation.

Table 1. Changes in System Requirements & Supported Platforms for the Siebel Business Analytics Platform, Version 7.8.4, Rev. C

Topic Description

Supported Web Browsers Revised Table 16 on page 21 to include support for Mozilla 1.7.x on Microsoft Windows 2000 and Microsoft Windows XP and to include support for Firefox 1.0.x on Sun Solaris 9 and Sun Solaris 10.

Table 2. Changes in System Requirements & Supported Platforms for the Siebel Business Analytics Platform, Version 7.8.4, Rev. B

Topic Description

Supported Web Browsers Added support for Firefox to Table 16 on page 21.

Supported Server Operating Systems

Added support for Solaris 8 to Table 19 on page 22.

Supported Databases for Siebel Business Analytics Platform

Added support for Oracle 10g Enterprise Server to Table 21 on page 25.

Support for Oracle Real Applications Clusters (RAC)

Added Table 22 on page 26 to describe support for Oracle RAC.


5

Introduction ■ Product Documentation

What’s New in System Requirements & Supported Platforms for the Siebel Business Analytics Platform, Version 7.8.4, Rev ATable 3 describes the changes that are included in this version of the documentation.

This book contains the definitive list of system requirements and supported platforms for Release 7.8.4 of Siebel Analytics. Unless otherwise noted herein, the requirements covered in this document apply to all platform and related end-user applications within the Siebel Analytics product line. For more information about Siebel Analytics, see Siebel Analytics Platform Installation and Configuration Guide.

This guide contains the following chapters:

■ Chapter 1, “Introduction” (this chapter).

■ Chapter 2, “Platform Requirements for Siebel Analytics,” describes platform and hardware requirements for Siebel Analytics.

■ Chapter 3, “Supported Software and Ancillary Programs,” provides a comprehensive listing of software developed by third-party vendors that is supported by, embedded in, or distributed with Siebel Analytics applications.

■ Chapter 4, “Product and Platform Availability Updates,” provides a list of product availability exceptions for Siebel Analytics.

■ Chapter 5, “Supported Upgrade Paths,” describes the supported upgrade paths to Analytics 7.8.4.

Product Documentation Siebel documentation, which includes the Siebel Bookshelf, Siebel Data Model Reference, Siebel Data Warehouse Data Model Reference, and Siebel Third-Party Documentation, is provided on CD-ROMs or via FTP with your product.

Additional documentation, including System Requirements & Supported Platforms Guide, Release Notes, Maintenance Release Guides, Documentation Updates, Help Development Kits, Online Help Files, and Statements of Direction, is available only on Siebel SupportWeb.

Updated versions of documentation, including the Siebel Bookshelf, are posted to Siebel SupportWeb regularly.

Table 3. Changes in System Requirements & Supported Platforms for the Siebel Business Analytics Platform, Version 7.8.4, Rev A

Topic Description

Siebel Advanced Reporting Edition for UNIX

Added Table 13 on page 19 to describe the requirements for Siebel Advanced Reporting Edition for UNIX.


6

Introduction ■ Contacting Technical Support

To access Siebel documentation on SupportWeb

1 Go to http://supportweb.siebel.com and log in using the login name and password given to you by Siebel Support Services. If you do not have this information, contact Support Services at [email protected].

2 Under Self Service, click Browse/Search Knowledge Base.

3 In the left pane, click Product Documentation.

Oracle reserves the right to modify the documentation for Siebel Business Applications at any time.

Contacting Technical SupportTo maximize your Siebel product implementation success and your return on investment, it is the recommended standard that your designated support contacts are trained representatives of your company. Such training should include initial basic product training and, as needed, supplemental training appropriate for the specific role or implementation phase, specialized product usage, and/or migration. This training ensures that your implementation team has the right level of knowledge to troubleshoot issues and provide the necessary technical information to the Siebel Technical Support team so that we can effectively work with you to resolve your issues quickly.

Designated contacts should attend the following training for Siebel Business Analytics: Data Warehouse Developer, Server Architect for Analytical Applications, or Application Developer.

Your designated contacts are the sole liaisons between you and Siebel Technical Support for technical support of programs. You should establish and maintain the organization and processes to provide first line support for Siebel applications directly to your users. Siebel Technical Support provides second line support to your Siebel-trained designated contacts who have administration access and are able to provide information such as repository files, log files, or database extracts required for issue diagnosis.

To provide efficient, timely support and access to the Technical Support knowledge base:

■ Siebel Technical Support is primarily Web-based; it can be accessed through Siebel SupportWeb (http://business.siebel.com/supportweb/). Please submit new service requests to us through SupportWeb, where you can also search the knowledge base for solutions.

■ Designated contacts receive read/write access to Siebel SupportWeb. Other project team members at your company receive read-only accounts so that they can access the knowledge base.

To register for Siebel training that qualifies an individual to be a designated contact, access http://education.oracle.com/transition/ou_site_selection_siebel.html, select your country, and find the relevant Siebel training.

Please submit your technical issues and updates to Siebel SupportWeb (http://business.siebel.com/supportweb/). If you do not have a SupportWeb account, or if you have a question, please contact us at [email protected] or call your local Siebel Support Center:

North America: +1 800 214 0400 or +1 650 341 0700

Brazil (São Paulo): +55 11 5189 3330

UK (London): +44 118 92 45678


7

http://supportweb.siebel.com

Introduction ■ Oracle Welcomes Your Comments

Outside of local support center hours, for urgent severity 1 production issues, customers can call:

We appreciate your business and look forward to working with you.

Oracle Welcomes Your Comments To help us improve our products, we want to know about any corrections or clarifications to this guide

that you would find useful. Please include in your message:

■ The title and version of the guide (very important)

■ The name and version number of the Siebel application you are using

■ Your name, job title or functional area, company name, phone number, and email address

Contact us through regular mail or email at:

Oracle Siebel Technical Publications Department 500 Oracle Parkway Redwood Shores, CA 94065

[email protected]

We appreciate your feedback.

Germany (Munich): +49 89 957 18 400

France (Paris): +44 118 92 45678

Ireland (Galway): +44 118 92 45678

Japan (Tokyo): 0120 606 750 (toll-free, Japan domestic only),

+81 3 5251 8884 (outside of Japan)

Singapore: +65 6436 1866

+1 800 214 0400 or +1 650 341 0700


8

2 Platform Requirements for Siebel Analytics

Overview of Supported Environments

Homogeneous and Heterogeneous EnvironmentsSiebel Analytics Applications are supported in various homogeneous and heterogeneous server environments as defined in Table 4. In homogeneous environments, the Siebel Relationship Management Warehouse, the Data Warehouse Server, the Siebel Analytics Server and the Siebel Analytics Web Server are all deployed on the same platform. In heterogeneous environments, these servers can be deployed on different supported platforms.

Table 4. Supported Homogeneous and Heterogeneous Environments for Siebel Business Analytics Applications

Siebel Relationship Management Warehouse Siebel Analytics Server Siebel Analytics Web Server

IBM DB2 UDB

IBM DB2 ESE

IBM DB2 UDB for OS/390 and z/OS

Microsoft Windows 2000/2003 Microsoft IIS Web Server running on Microsoft Windows 2000/2003

Sun ONE Web Server running on Solaris

Apache Tomcat on Microsoft Windows 2000/2003, Solaris, AIX, or HP-UX

IBM Websphere on AIX

IBM AIX 5L

Sun Solaris 8,9

HP-UX 11i

Oracle 8i Enterprise Server

Oracle 9i Enterprise Server

Oracle 10g Enterprise Server

Microsoft Windows 2000/2003

IBM AIX 5L

Sun Solaris 8,9

HP-UX 11i1

Microsoft SQL Server 2000



Microsoft Windows 2000/2003

NCR Teradata Microsoft Windows 2000/2003

IBM AIX 5L

Sun Solaris 8,9

HP-UX 11i

1. Note that package 782_5422 is required for Oracle 10g Enterprise Server on HP-UX 11i.


9

Platform Requirements for Siebel Analytics ■ Globalization Requirements

Globalization RequirementsSiebel Analytics support internationalization and localization for specific languages based on customer demand. Siebel Analytics 7.8.4 includes localization support for the languages listed in Table 5. Please contact your Siebel representative for updates on supported languages.

Hardware RequirementsThis section describes the hardware and network requirements for Siebel Analytics 7.8.4.

Table 5. Supported Languages for Analytics 7.8.4

LanguageLanguage Code/Analytics Language Code

Supported Database Code Pages

English ENU/l_en Traditional1/ Unicode

1. System Requirements and Supported Platforms, version 7.8, found on Siebel SupportWeb lists the Traditional Database Code Pages.

French FRA/l_fr Traditional1/ Unicode

German DEU/l_de Traditional1/ Unicode

Spanish ESN/l_es Traditional1/ Unicode

Italian ITA/l_it Traditional1/ Unicode

Danish DAN/l_da Traditional1/ Unicode

Dutch NLD/l_nl Traditional1/ Unicode

Swedish SVE/l_sv Traditional1/ Unicode

Japanese JPN/l_ja Traditional1/ Unicode

Portuguese (Brazilian) PTB/l_pt-br Traditional1/ Unicode

Portuguese (European) PTG/l_pt Traditional1/ Unicode

Chinese (Simplified) CHS/l_zh Unicode

Chinese (Traditional) CHT/l_zh-tw Unicode

Czech CSY/l_cs Unicode

Finnish FIN/l_fi Traditional1/ Unicode

Korean KOR/l_ko Unicode


10

http://supportweb.siebel.com

Platform Requirements for Siebel Analytics ■ Hardware Requirements

Oracle has certified acceptable performance in these environments; however, performance is improved by using faster processors and additional memory, particularly in environments where users run multiple applications simultaneously.

NOTE: The hardware requirements listed in Table 6, Table 7, Table 8, and Table 9 are minimum requirements and should be used only as a guideline, as they do not take into consideration various factors that affect scalability. Please consult your hardware vendor or Siebel Expert Services for capacity planning or sizing assistance.


11


Hardware Requirements for Siebel Business Analytics PlatformHardware requirements for Siebel Analytics platform components are described in Table 6 and in Table 7 on page 13.

Table 6. Requirements for Siebel Analytics on Windows

Description Requirement

Siebel Analytics Server components:

Siebel Analytics Server

Siebel Analytics Administration

Siebel Analytics Scheduler

Relational Datasource Adapters

CPU and RAM:

1 GHz, 2 GB RAM, two or more processors recommended.

Disk Space:

800 MB of hard disk space, plus appropriate disk space for cache storage and Scheduler results sets (see Temporary Disk Space).

Temporary Disk Space:

2 GB

Siebel Analytics Web Server components:

Siebel Dashboard

Siebel Answers

Siebel Delivers

CPU and RAM:

1 GHz, 2 GB RAM, two or more processors recommended.

Disk Space:

500 MB of hard disk space, plus appropriate disk space for cache storage and log files (see Temporary Disk Space).


2 GB


12


Table 7. Requirements for Siebel Analytics on UNIX


Siebel Analytics Server components:


Siebel Analytics Scheduler

Relational Datasource Adapters

Combined CPU and RAM:

800 MHz, 2GB or better

Disk Space:

2GB, plus appropriate disk space for cache storage and Scheduler results sets (see Temporary Disk Space).


2 GB

Siebel Analytics Web Server components:

Siebel Intelligence Dashboard

Siebel Answers

Siebel Delivers

Combined CPU:

800 MHz

RAM:

2 GB or better

Disk Space:

2GB, plus appropriate disk space for cache storage and log files (see Temporary Disk Space).


2 GB


13


Hardware Requirements for Cluster Server Requirements for Cluster Server are described in Table 8 and Table 9 on page 15.

Table 8. Requirements for Cluster Server on Windows


A machine hosting a clustered Siebel Analytics Server or a machine hosting both a Siebel Analytics Server and a Cluster Controller

Processor and RAM:

1 GHz; two or more processors recommended, 2 GB recommended

Disk Space:

1 GB or better

A machine hosting a Cluster Controller only

Processor and RAM:

500mhz , 256 MB minimum

Disk Space:

Approximately 100 MB of hard disk space

Shared File System for use as Repository Publishing Directory

When a repository is updated in online mode, it is published to a repository publishing directory that all clustered servers examine upon startup for any repository changes. The location of the repository publishing directory is specified in the “REPOSITORY_PUBLISHING_DIRECTORY” parameter in the NQSConfig.ini file.

Characteristics:

The repository publishing directory needs to be in a valid location visible to all servers in the cluster.

All Siebel Analytics Servers in the cluster (from the parameters “SERVERS” in the NQClusterConfig.ini file) need to have read and write access to this directory.


Disk Space:

Approximately 200 MB of hard disk space.

Note that the I/O load imposed on the shared file system by clustering is minimal. There is no recommendation for the type of file system used, other than that it needs to be a sufficiently reliable file system for successful cluster operations.


14


Table 9. Requirements for Cluster Server on Unix


A machine hosting a clustered Siebel Analytics Server or a machine hosting both a Siebel Analytics Server and a Cluster Controller

Combined CPU: 800 MHz

RAM: 2 GB or better

Disk Space: 2GB

A machine hosting a Cluster Controller only

Combined CPU: 400 MHz

RAM: 1 GB or better

Disk Space: 2GB


When a repository is updated in online mode, it is published to a repository publishing directory that all clustered servers examine upon startup for any repository changes. The location of the repository publishing directory is specified in the “REPOSITORY_PUBLISHING_DIRECTORY” parameter in the NQSConfig.ini file.

Characteristics:

The repository publishing directory needs to be in a valid location visible to all servers in the cluster.

All Siebel Analytics Servers in the cluster (from the parameters “SERVERS” in the NQClusterConfig.ini file) need to have read and write access to this directory.


Disk Space:


Note that the I/O load imposed on the shared file system by clustering is minimal. There is no recommendation for the type of file system used, only that it be a sufficiently reliable file system for successful cluster operations.


15


Hardware Requirements for Siebel Mobile AnalyticsRequirements for Siebel Mobile Analytics are described in Table 10.

Table 10. Requirements for Mobile Analytics Client on Microsoft Windows/Windows XP

Requirement Description ProcessorDisk Space Available RAM

Minimum Intel P3 500 MHZ

Celeron 800 MHZ

1 GB 384 MB

Recommended Intel P3 500 MHZ

Celeron 800 MHZ

1 GB 512 MB

Recommended alongside MS Office applications

Intel P3 500 MHZ

Celeron 800 MHZ

1 GB 512 MB

Recommended alongside Siebel Remote applications

Intel P3 500 MHZ

Celeron 800 MHZ

2 GB 512 MB


16


Hardware Requirements for Siebel Data MiningRequirements for Siebel Data Mining are described in Table 11.

Table 11. Requirements for Siebel Data Mining


Siebel Data Mining Workbench on Windows

CPU and RAM:

500 MHz or higher Pentium-compatible computer, 256 MB

Disk Space:

250 MB Hard Drive

Monitor Resolution:

1024x768 or higher

Siebel Miner on UNIX and Windows CPU and RAM:

800 MHz or higher

512+ MB RAM; More memory generally improves performance

Disk Space:

1 GB or higher disk space, 2 x physical memory as swap space

Real-time Siebel Data Mining Engine on Windows

CPU and RAM:

800 MHz or higher

512+ MB RAM; More memory generally improves performance

Disk Space:

1 GB or higher disk space, 2 x physical memory as swap space

Shared File System for use of Siebel Miner in 3-tier configuration (Web server and Data Mining Engine on two separate physical machines)

Disk Space:


NOTE: The I/O load imposed on the shared file system by the Web server and Data Mining Engine is minimal. There is no recommendation for the type of file system used, other than that it needs to be a sufficiently reliable file system for successful 3-tier operations.


17

Platform Requirements for Siebel Analytics ■ Siebel Advanced Reporting Edition for Windows

Siebel Advanced Reporting Edition for WindowsTable 12 lists the hardware requirements and operating systems supported by Siebel Advanced Reporting Edition for Windows

1. Siebel Advanced Reporting Edition products are 32-bit applications.

2. The free disk space requirement for iServer is 610 MB, and the free disk space requirement for ActivePortal JSP is 110 MB.

Table 12. Hardware, Operating System, and Web Browser Requirements for Siebel Advanced Reporting Edition for Windows

Siebel Product

Corresponding Actuate Product Operating System

Minimum Hardware Requirements Web Browser

Siebel Advanced Reporting Engine1

iServer and ActivePortal JSP2

Windows 2000 with SP 3, SP 4

Windows Server 2003

Windows XP Professional with SP 1

Processor:

Windows Pentium 300Mhz or higher

Microsoft Internet Explorer 6.0

Mozilla 1.7/Mozilla Firefox 1.0.6

Siebel Advanced Reporting Workbench1

e.Report Designer Professional

Windows 2000 with SP 3, SP 4

Windows Server 2003


Processor:

Windows Pentium 300 or higher

128 MB RAM

175 MB of free disk space

1024x768, 256 colors



Siebel Advanced Reporting User Edition1

Viewer Windows 2000 with SP 3, SP 4

Windows Server 2003


Processor:

Windows Pentium 133 or higher

256 MB RAM

100 MB of free disk space

800x600, 256 colors




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Platform Requirements for Siebel Analytics ■ Siebel Advanced Reporting Edition forUNIX

Siebel Advanced Reporting Edition for UNIXTable 13 lists the hardware requirements and operating systems supported by Siebel Advanced Reporting Edition for UNIX. Refer to “Solaris” on page 19, “HP-UX” on page 20, “AIX” on page 20, and “X Server” on page 20 for further information about Siebel Advanced Reporting Edition for UNIX on these platforms.

1. Actuate products are 32-bit applications. 64-bit products that are certified by the vendor to work with 32-bit applications (such as AIX 5.1) are supported if they are listed in this document.

2. The memory and free disk space requirements listed are for Actuate products only. Total memory and free disk space required should include requirements for operating systems and other applications.

Solaris ■ Solaris is the marketing name for SunOS.

■ For iServer on Solaris, X Windows runtime library (X11.base.lib) is required in conjunction with a running X Server. See Table 15 on page 20 for more information about X Server.

■ On Solaris 8, Actuate iServer requires Sun patch # 108434-1.

Table 13. Hardware, Operating System, and Web Browser Requirements for Siebel Advanced Reporting Edition for UNIX

Siebel Product

Corresponding Actuate Product1

Operating System

Minimum Hardware Requirements

Free Disk Space Requirements2

Siebel Advanced Reporting Engine

iServer and ActivePortal JSP

Solaris 8, 9

AIX 5.1, 5.2

HP-UX 11.0, 11i

Processor:

Solaris: UltraSPARC-I, II, IIi, III

HP-UX: PA-RISC 2.0

AIX: Power, Power2, Power3, Power4, Power4+, PowerPC

iServer:

Solaris—650 MB

AIX—775 MB

HP-UX—675 MB

Active Portal for JSP:

Solaris—150 MB

AIX—150 MB

HP-UX—175 MB


19

Platform Requirements for Siebel Analytics ■ Siebel Advanced Reporting Edition for UNIX

HP-UXFor HP-UX 11.0, ANSI C++ runtime library component patches PHCO_20765, PHCO_19666, PHSS_16587, andPHSS_26559 (or higher) are required. General Patch Release XSWGR1100 (i.e. B.11.00.47.05) or higher is required. File system library patches PHCO_22453, PHKL_22432, PHKL_20335, and PHKL_22440 or later are required. Actuate uses HP-UX 11.0 HP kernel threads and thus DCE Threads are not required. For HP-UX 11.11, ld(1) and linker tools cumulative patch PHSS_30049 (or higher) is required.

AIX ■ For iServer on AIX, X Windows run-time library (X11.base.lib) is required in conjunction with a

running X Server. See Table 15 on page 20 for more information about X Server.

■ For AIX 5.1, IBM recommends that the kernel parameter tcp_nodelayack be set to 1 by using the following command: "no -o tcp_nodelayack=1" and that Fix IY53226 be applied. For more information visit IBM's supportWeb site at http://www-1.ibm.com/support/docview.wss?uid=isg1IY53226.

■ For AIX 5.2, IBM recommends that the kernel parameter tcp_nodelayack be set to 1 by using the following command: "no -o tcp_nodelayack=1" and that Fix IY53254 be applied. For more information visit IBM's support Web site at http://www-1.ibm.com/support/docview.wss?uid=isg1IY53254.

Java Runtime Environment (JRE)Table 14 lists JRE supported by iServer.

X ServerTable 15 lists X Server versions supported by iServer.

Table 14. JRE Supported by iServer

Java Runtime Environment Solaris AIX HP-UX

JRE Sun JRE 1.4.1 IBM JRE 1.4.1 HP JRE 1.4.1

Table 15. X Server Versions Supported by iServer

X Server Windows Server Solaris/AIX/HP-UX

X Server N/A X11R5, X11R6


20

Platform Requirements for Siebel Analytics ■ Client Environment Requirements

Client Environment Requirements

Supported Web BrowsersThere are no download requirements for Siebel Analytics. Siebel Analytics supports the Web browsers listed in Table 16.

Supported Client Operating SystemsSiebel Analytics supports the client operating systems listed in Table 17.

Table 16. Supported Web Browsers

Client Operating System

Browsers

Internet Explorer 6.0 Mozilla 1.7.x

Netscape 7.2.x

Firefox 1.0.x

Microsoft Windows 2000 Professional with SP 3 or above

X X X X

Microsoft Windows XP SP1 or above X X X X

Sun Solaris 9, Sun Solaris 10 X X X

Table 17. Supported Client Operating Systems

Client Type Operating System and Patch Level

Siebel Analytics Server Administration Tool Windows 2000 Professional with SP 3 or above; Windows XP Professional SP 1 or above

Siebel Analytics Catalog Manager

Siebel Mobile Analytics Client

Real-time Siebel Data Mining Engine

Siebel Analytics Briefing Book Reader

Siebel Excel Plug-In1 Windows Office XP or above

1. Note that Siebel Excel Plug-In requires Microsoft .Net Framework 1.1.


21

Platform Requirements for Siebel Analytics ■ Server Environment Requirements

Server Environment Requirements

Supported Server Operating SystemsSiebel Analytics supports the server operating systems listed in Table 18 and the server operating system patch levels listed in Table 19.

NOTE: Siebel Miner also requires the installation of a Java Runtime Environment (JRE) 1.4.2.

Table 18. Supported Server Operating Systems

Client Type Operating System


Siebel Analytics Web Server

Siebel Miner

Microsoft Windows 2000/2003 Server

Sun Solaris 8, 9, 101

IBM AIX 5L v5.2

IBM AIX 5L v5.3

HP-UX 11.11 (11i)

Real-time Siebel Data Mining Engine Microsoft Windows 2000/2003 Server

1. Sun Solaris 10 is only certified on AN 7.8.4.2 and above.

Table 19. Supported Server Operating Systems Patch Levels

Server Operating System Patch Levels

IBM AIX 5L v5.2 C++ Runtime version 6.0.1.1 or above is required

Microsoft Windows 2000 Server/Advanced Server

Service Pack 4 (5.0.2.195)

Microsoft Windows 2003 Enterprise Edition

Not applicable

Sun Solaris 8 Patch 112438

Sun Solaris 9 Recommended Patch Cluster (kernel at level Generic_112233-08 or above).

Must include C++ Run time patch level, 111711-06 and Linker Patch level, 112963-09 or above running on UltraSPARC processors compatible with the V8 plus (or later) instruction set or SPARC64™ processor compatible with the V9 plus instruction set

Sun Solaris 101 N/A


22

Platform Requirements for Siebel Analytics ■ Server Environment Requirements

Supported Web Servers Siebel Analytics Web Server and Siebel Miner also support the Web servers listed in Table 20.

NOTE: Siebel Analytics Web Server also requires the installation of a Java Runtime Environment (JRE) with the particular recommended versions above depending on platform used.

Siebel Delivers Support for SMTPSiebel Delivers generates MIME content with aggregate HTML encapsulation in accordance with MIME RFC 2110 and delivers it to SMTP servers through the SMTP protocol. Content rendering is however dependent on the customer's implementation of the email client.

HP-UX 11.11 (11i) June 2003 11i Quality Pack Patch Bundle or above (B.11.11)and the following patches: PHSS_30049, PHKL_28384, PHNE_28476, PHKL_28238, PHKL_28122, PHKL_25995, PHKL_25842, PHKL_29911

C++ Runtime PHSS_26946 (included with Quality Pack)

1. Sun Solaris 10 is supported for Mozilla 1.7 only.

Table 20. Supported Web Servers

Web Server and Patch Level

Server OS

Windows

(Sun JRE 1.4.2_09)

AIX 5L

(IBM JVM 1.4.2)

Solaris 9

(Sun JRE 1.4.2_09)

HP-UX 11i

(HP JRE 1.4.2)

Apache Tomcat 5.5.x X X X X

Microsoft IIS 5.0 on Windows 2000 and IIS 6.0 on Windows 2003

X

Sun ONE Web Server EE 6.1 SPARC X1

1. Siebel Miner requires Sun ONE Application Server 7.0

X

Sun ONE Web Server EE 6.1 SP2 x86 X1 X

Websphere Application Server 5.1 (IHS 2.0.47)

X2

2. Siebel Miner only supports Websphere Application Server 5.1.

Table 19. Supported Server Operating Systems Patch Levels

Server Operating System Patch Levels


23

Platform Requirements for Siebel Analytics ■ Supported Data Sources

Support for ODBC Open Client InterfaceOracle provides an ODBC client driver so that third-party software products can connect as SQL clients to the Siebel Analytics Server. ODBC 2.0 is supported for this purpose. Although many clients such as MS Access and Business Objects can be used, Oracle has not explicitly certified particular clients.

Supported Data SourcesNOTE: By its very nature, Siebel Analytics is very much linked to specific versions of database software. For this reason, only explicitly tested versions of database client and server software are listed below. In instances where alternative service pack or patch levels have been tested and certified, these will also be indicated.

If a customer running on a higher patch level finds a problem in the use of their Siebel software, then Siebel Support will investigate it as normal. If a defect is found in the Siebel software, the normal support process will be followed to determine if and when the defect will be rectified. In such a case, that defect identified will be considered to be in the higher version of database software, not the Siebel software. It may be possible for Oracle to produce a patch to work around this defect, but this cannot be guaranteed and indeed may not even be technically possible. In this situation, the customer should contact the database vendor to obtain a patch to their database software that rectifies the problem, or should regress their database software back down to a version that does not exhibit this problem when running with Siebel software.

Customers’ regression and acceptance tests that will be run after the database upgrades are performed should fully test the range of features and functionality that are expected to be seen in the production environment, to ensure that they are confident there are no significant problems introduced by the upgrade of the database software.


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Supported Databases for Siebel Business Analytics PlatformSiebel Business Analytics platform supports the relational databases listed in Table 21. In addition, Siebel Analytics offers connectivity to multidimensional data sources, as detailed in Table 23 on page 27, and ODBC data sources, as detailed in “Support for ODBC Data Sources” on page 27.

Table 21. Supported Databases

Vendor and Product Version Connectivity Software

Applicable Siebel Business Analytics Release

Microsoft SQL Server 2000 2000 Service Pack 3, 32-bit

SQL Server ODBC Driver/ Microsoft Data Access Components (MDAC) 2.7

7.7.1 or higher

Microsoft SQL Server 20051 2005, 32-bit SQL Server Native Client 2005-99-1355-00/ SQL Server ODBC Driver version 3.70.08.20

7.8.2.3 or higher

IBM DB2 Universal Database (UDB) Enterprise Edition/Workgroup Edition for Windows and Unix and Linux on IA-32

7.2 with FixPak 102

DB2 Connect with Fixpak 10

7.7.1 or higher


8.1 with FixPak 5s

DB2 Connect with Fixpak 5s (including APAR JR19960)

7.7.1 or higher


8.2 with FixPak 8 or higher

DB2 SDK 8.2.1 7.8.2.2

IBM DB2 Universal Database (UDB) for OS/390 and z/OS

Version 73 DB2 Connect EE with Fixpak 5s

7.7.1 or higher

IBM DB2 Universal Database (UDB) for OS/390 and z/OS (NFM mode only)

Version 8 IBM DB2 UDB Admin Client

7.8

Oracle 8i Enterprise Server4 8.1.7.4.6 (Windows)

8.1.7.4 on (Unix)

Oracle native client 8.1.7.4.6 (Windows), 8.1.7.4 (Unix)

7.7.1 or higher

Oracle 9i Enterprise Server 9.2.0.6 Oracle native client 9.2.0.6

7.7.1 or higher


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Support for Oracle Real Applications Clusters (RAC)Table 22 lists support for Oracle RAC.

Oracle 10g Enterprise Server 10.2.0.1.0 32-bit or 64-bit

Oracle native client 10.2.0.1.0

7.8.2.2 or higher

NCR Teradata V2R4.1.3, V2R5.0.x5, V2R5.1.x

Teradata ODBC driver 7.7.1 or higher

3.3.0.56

NCR Teradata V2R6.07, V2R6.17

3.05 7.8.4 or higher

SQL Anywhere 8.0.2.4361 Corresponding SQL Anywhere ODBC driver

7.8.2

1. Microsoft recommends using SQL Server Native Client with Microsoft SQL Server 2005.

2. Supported as a data source for the Siebel Analytics Server only.

3. IBM DB2 UDB version 7 is only supported in stand-alone mode. Running in integrated mode with Siebel Business Applications requires IBM DB2 UDB version 8.

4. Oracle 8i is only supported in stand-alone mode. Running in integrated mode with Siebel Business Applications requires Oracle 9i.

5. V2R 5.0.x is supported in stand-alone mode only. Running in integrated mode with Siebel Business Applications requires V2R5.1.x.

6. ODBC 3.3.0.5 is required when connecting to a Teradata database on the HP-UX operating system. Also, note that Teradata ODBC 3.4 or higher is not supported on any platform.

7. This configuration is only supported for Siebel Analytics Server running on Microsoft Windows 2003.

Table 22. Support for Oracle RAC

Oracle Server Version Certified Oracle Version

Oracle 9i Enterprise Server Oracle 9.2.0.6

Oracle 10g Enterprise Server Oracle 10.2.0.1.0

Table 21. Supported Databases

Vendor and Product Version Connectivity Software

Applicable Siebel Business Analytics Release


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Support for Multidimensional Data SourcesSiebel Analytics supports the multidimensional data source listed in Table 23.

Support for ODBC Data SourcesSiebel Analytics support for ODBC allows Siebel Analytic Server, when operating on Windows, to query any relational database management system—either as a data warehouse, an operational data store or as a transactional system—that supports the ODBC 2.0, 2.1 or 3.5 standards.

Table 23. Supported Multidimensional Data Source

Vendor and Product Version

Microsoft SQL Server Analysis Services 2000 Service Pack 3


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3 Supported Software and Ancillary Programs

Supported SoftwareSiebel Business Analytics 7.8.4 supports the third-party software products listed in Table 24. These products must be obtained directly from the vendors that sell them.

Ancillary ProgramsThe ancillary programs listed in Table 25 are provided with Siebel Analytics 7.8.4 through licensing agreements with the vendors that own them. The use of all ancillary programs is governed by the terms of the Software License and Services Agreement (SLSA) between your company and Oracle.

Instructions for installing ancillary programs are provided in the server installation guide for your platform, and in other installation information in the Siebel documentation set.

Table 24. Supported Software

Vendor and Product Version Associated Module Function

Adobe Acrobat Reader 6.0 Siebel Analytics Used for viewing portable document format (PDF) documents.

IBM DB2 Cube Views 8.1 with FixPak 7s1

Siebel Analytics Used to integrate Siebel Analytics metadata into DB2 and to accelerate multidimensional analysis.

IBM Directory Server 5.1 or above

Siebel Analytics (LDAP Security Adapter)

LDAP Support (LDAP Security Adapter).

Microsoft Data Access Components (MDAC)

2.7 Siebel Analytics Includes ODBC drivers for Microsoft Access, Text, Microsoft SQL Server and ADO components.

1. FixPak 7s can be found at: ftp://ftp.software.ibm.com/ps/products/db2/fixes/english-us/siebel/analytics/


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Supported Software and Ancillary Programs ■ Ancillary Programs

Your Siebel Business Applications software may include some or all of the ancillary programs listed in Table 25.

Table 25. Ancillary Programs


Associated Siebel Analytics Module

Distribution Method and Description

Applicable Analytics Release

Actuate ActivePortal JSP

8 with SP1 Siebel Advanced Reporting Engine

Distributed. Enterprise reporting technology.

7.8.4 or higher

Actuate e.Report Designer Professional

8 with SP1 Siebel Advanced Reporting Workbench


7.8.4 or higher

Actuate iServer 8 with SP1 Siebel Advanced Reporting Engine


7.8.4 or higher

Actuate Viewer 8 with SP1 Siebel Advanced Reporting User Edition


7.8.4 or higher

Angoss KnowledgeSERVER

4.2 Siebel Data Mining Engine

Distributed. Data mining technology.

7.7.1 or higher

Angoss KnowledgeSTUDIO

4.2 Siebel Data Mining Workbench

Distributed. Data mining technology.

7.7.1 or higher

Angoss Mining Manager

2.1 Siebel Miner Embedded. Data mining technology.

7.7.1 or higher

Apache Software Foundation Formatting Objects Processor

0.20.5 Siebel Analytics Web

Embedded. Used for PDF generation in Siebel Analytics Web.

7.7.1 or higher

Apache Software Foundation Xalan - C++

1.2 Siebel Analytics Server

Embedded. XSLT stylesheet processing.

7.7.1 or higher

Apache Software Foundation Xerces - C++

1.5.1, 1.6.0


Embedded. XML Parser. 7.7.1 or higher

Apache Software Foundation Xerces - Java

1.4.4 Siebel Analytics (Installer)

Embedded. XML Parser. 7.7.1 or higher

Corda PopCharts 5.1 Siebel Analytics Web

Embedded (Unix). Distributed (Windows). Charting Engine.

7.7.1 or higher


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Supported Software and Ancillary Programs ■ Ancillary Programs

DataDirect (Merant) Connect ODBC Driver Manager

4.1 Siebel Analytics Server

Embedded. Loads Siebel Analytics ODBC driver on supported Unix platforms.

7.7.1 or higher

IBM Directory Server component of the Tivoli Access Manager for eBusiness

5.1 Siebel Analytics LDAP Security Adapter

Embedded. Siebel integration with LDAP directory to support external user authentication.

7.7.1 or higher

IBM LDAP (Lightweight Directory Access Protocol) SDK

5.1 Siebel Analytics LDAP Security Adapter

Embedded. Siebel integration with LDAP directory to support external user authentication.

7.7.1 or higher

InstallShield Developer

8.0 Siebel Analytics Embedded. Used in installing the Siebel Analytics applications on the Windows platforms.

7.7.1 or higher

Mainsoft Visual MainWin

5.0.2 Siebel Analytics Server Extensions for Unix

Embedded. Facilitates development on both Windows and Unix platforms using a single code-base.

7.7.1 or higher

Rogue Wave Stingray Objective Studio redistributable components

R2000 Siebel Analytics Administration Tool

Embedded. UI Components embedded into Siebel Analytics Administration Tool.

7.7.1 or higher

STLport Consulting's STLport Standard Template Library

4.5.1 Siebel Analytics Embedded. C++ Standard Template Library.

7.7.1 or higher

Sybase Adaptive Server Anywhere (ASA)

8.0.2.4361 (Windows only)

Siebel Mobile Analytics

Embedded. Database engine used by Siebel Analytics Mobile Web Client.

7.7.1 or higher







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Supported Software and Ancillary Programs ■ Apache License Agreement

Apache License AgreementRelevant portions of the License Agreement for the Apache products bundled with this Siebel release is reprinted below.

Siebel Business Applications and other Siebel products include this software, which was developed by the Apache Software Foundation (www.apache.org). The Apache components are subject to the following terms and conditions.

The Apache Software License, Version 1.1Copyright (c) 1999 The Apache Software Foundation. All rights reserved.

The Open Group X Window System

x11 R6 Siebel Analytics Server Extensions for Unix

Distributed. OS libraries used for Siebel Object Manager on Unix platforms.

7.7.1 or higher

Zlib 1.1.4 Siebel Mobile Analytics

Embedded. Compresses file attachments, Siebel Remote files and SISNAPI traffic.

7.7.1 or higher







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http://www.apache.org


Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

The end-user documentation included with the redistribution, if any, must include the following acknowledgment: “This product includes software developed by the Apache Software Foundation (http://www.apache.org/).” Alternately, this acknowledgment may appear in the software itself, if and wherever such third-party acknowledgments normally appear.

The names “Xerces” and “Apache Software Foundation” must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact [email protected].

Products derived from this software may not be called “Apache”, nor may “Apache” appear in their name, without prior written permission of the Apache Software Foundation.

THIS SOFTWARE IS PROVIDED “AS IS” AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE APACHE SOFTWARE FOUNDATION OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.


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4 Product and Platform Availability Updates

Product and Feature AvailabilityPlease note that some features that are generally available in the product may not be available in specific operating environments. In most cases, this is due to third-party product support limitations. In all cases, these limitations should be identified in the Release Notes documentation for the specific product release. However, while an individual feature may not be available in a specific operating environment, the product as a whole will operate as specified.


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Product and Platform Availability Updates ■ Product and Feature Availability

Siebel Business Analytics 7.8.4 Product Availability Exceptions are listed in Table 26 and supersede the System Requirements and Supported Platforms document. Feature Availability Exceptions are listed in Table 27.

Table 26. Product Availability Exceptions

Siebel ProductLimitation Type Availability Issue

Siebel Analytics Directory Service (LDAP)

Siebel Analytics supports Microsoft Active Directory for Authentication purposes only.

Siebel Analytics Language Siebel Analytics does not support bidirectional languages including Hebrew and Arabic, nor does it support Thai. This is because of third-party software limitations (Corda).

Siebel Delivers Platform Siebel Delivers (the Scheduler database) is not supported on Teradata. The best practice is to use Teradata for your “normal” backend database for queries, and then use Oracle, DB2 or SQL Server for the scheduler database.


Platform Siebel Analytics Server does not support access to a Teradata data source when Siebel Analytics Server is running on Windows 2003. This is due to a limitation with the Teradata ODBC driver for this platform.

Siebel Analytics Platform Siebel neither tests nor offer support for Siebel Analytics clustering using third-party clustering products, such as Veritas (12-DS4BN7).

Siebel Analytics Platform Siebel Analytics does not support SQL Server 2000 (64-bit) due to third-party software limitations (Informatica).

Siebel Analytics Language Siebel Analytics only supports ODBC 2.0 for third-party client query tools that query the Siebel Analytics Server. This implies a limitation of being able to access metadata and data in English or Western-European languages only (12-IHL259).

Siebel Analytics Language Siebel Analytics ODBC Client is restricted to English and Western-European languages.


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Table 27. Feature Availability Exceptions

Siebel Product Feature

Limitation Type Availability Issue

Siebel Analytics

Print-to-PDF Third Party Due to limitations with prior versions of Adobe Acrobat Reader, Siebel Analytics PDF functionality is only supported with Adobe Reader version 6.0.

Siebel Delivers Custom Scripts for iBots

Feature iBot triggering of custom scripts is not supported on the following platforms: Solaris, AIX and HP-UX. Scripts can however be fired from Windows 2000 machines. This applies to the machine where Siebel Scheduler resides.

Siebel Analytics

Usage Tracking Feature Usage Tracking functionality is not supported on the Teradata platform.

Siebel Analytics

Download to Excel in MHTML format

Feature Analytics 7.7.x only supports Download to Excel for Excel 2002+ (available through the browser). For pre-Excel 2002 configuration options, please see the release notes.

Marketing Server

Create Segment Feature The Create Segment link behavior has changed in Analytics 7.7.1. The Create Segment link from an Analytics report does not create Target Group-based segments, as occurred in prior releases v7.5 and v7.7. The Create Segment feature now creates dynamic segment definitions stored in the web catalog. Implementations using Analytics 7.7.1.2 or later in combination with Siebel Marketing 7.5 will require the additional Marketing Segmentation Bridge configuration to support.


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5 Supported Upgrade Paths

The Siebel Analytics 7.8.4 platform1 is backward-compatible with any previous Siebel operational product (with the exception of the Marketing Server—see Table 27 on page 37 for more information). As a result, it is recommended that customers upgrade to the latest available version of the Siebel Analytics Enterprise Platform. Upgrade instructions for the platform are described in the Siebel Analytics Installation and Configuration Guide.

As opposed to upgrading the platform, upgrading analytic applications should be based on specific business requirements to take advantage of new schema and repository objects, or out of necessity because a repository and schema upgrade is planned for the Siebel operational applications (in the absence of an Analytics Bridge2). An applications upgrade is a much more involved process and requires adequate planning, testing and implementation time. It is highly recommended that customers consider obtaining support from Siebel Professional Services to assist with this type of upgrade.

1. The Siebel Analytics platform includes Siebel Analytics Server, which accesses multiple information sources including Siebel operational applications, data warehouses and data marts, XML files, and other legacy sources, a presentation server that supports interactive dashboards, Siebel Answers (a point-and-click query tool), and Siebel Delivers (a proactive alerts delivery facility).

2. Analytics Bridges allow customers to upgrade their analytic applications without necessarily upgrading their Siebel transactional applications. For example, customers may want to remain on 7.5.2 Siebel transactional applications but upgrade to 7.7 analytic applications using a 7.5.x to 7.7 bridge.


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Supported Upgrade Paths ■


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Documents

System Requirements & Supported Platforms for the Siebel ... · requirements for Siebel Analytics. Chapter 3, “Supported Software and Ancillary Programs,” provides a comprehensive